Cisco 3750 User Manual

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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

Cisco IOS Release 12.2(46)SE and Release 12.2(46)EX

November 2008

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

Text Part Number: OL-8551-04

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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

						C O N T E N T S
	Preface vii
	Audience	i-vii
	Purpose	i-vii
	Conventions i-vii
	Related Publications			i-viii
	Obtaining Documentation, Obtaining Support, and Security Guidelines i-x
	System Message Overview 2-1
C H A P T E R 2	System Message Overview 2-1
	How to Read System Messages					2-1
	Error Message Traceback Reports					2-7
	Output Interpreter			2-7
	Bug Toolkit		2-7
	Contacting TAC			2-7
	Message and Recovery Procedures 3-1
C H A P T E R 3	Message and Recovery Procedures 3-1
	ACLMGR Messages			3-3
	AUTOQOS Messages			3-8
	BACKUP_INTERFACE Messages					3-8
	BADTRANSCEIVER Messages				3-9
	BSPATCH Messages			3-9
	CFGMGR Messages			3-10
	CMP Messages		3-13
	DHCP_SNOOPING Messages				3-14
	DHCP_SNOOPING_CAT3550 Messages 3-17
	DOT1Q_TUNNELLING Messages					3-18
	DOT1X Messages 3-18
	DOT1X_SWITCH Messages				3-19
	DTP Messages		3-23
	DWL Messages		3-24
	EC Messages		3-25

ENVIRONMENT Messages 3-29

ETHCNTR Messages	3-30
	Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

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OL-8551-04		iii

Contents

	EXPRESS_SETUP Messages				3-34
	FM Messages	3-35
	FRNTEND_CTRLR Messages				3-44
	GBIC Messages	3-45
	GBIC_SECURITY Messages				3-48
	GBIC_SECURITY_CRYPT Messages					3-51
	GBIC_SECURITY_UNIQUE Messages					3-52
	GIGASTACK Messages			3-53
	HARDWARE Messages			3-54
	HLFM Messages	3-56
	HPSECURE Messages			3-57
	IDBMAN Messages		3-58
	IGMP_QUERIER Messages				3-61
	ILPOWER Messages		3-62
	IMAGEMGR Messages			3-69
	IP_DEVICE_TRACKING_HA Messages					3-70
	L2TM Messages	3-71
	L3TCAM Messages		3-71
	MAC_LIMIT Messages			3-72
	MAC_MOVE Messages			3-73
	NETWORK_PORT_SATELLITE Messages 3-73
	PAGP_DUAL_ACTIVE Messages 3-74
	PBR Messages	3-75
	PHY Messages	3-77
	PIMSN Messages		3-79
	PLATFORM Messages			3-80
	PLATFORM_FBM Messages				3-81
	PLATFORM_HCEF Messages				3-82
	PLATFORM_HPLM Messages				3-83
	PLATFORM _IPC Messages				3-84
	PLATFORM_IPv6 Message				3-85
	PLATFORM_PBR Messages				3-86
	PLATFORM_PM Messages				3-88
	PLATFORM_RPC Messages				3-89
	PLATFORM_SPAN Messages				3-91
	Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide


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Contents


PLATFORM_UCAST Messages				3-92
PLATFORM_VLAN Messages				3-95
PLATFORM_WCCP Messages				3-96
PM Messages	3-97
PORT_SECURITY Messages				3-105
QATM Messages		3-107
QM Messages	3-108
QOSMGR Messages		3-111
RMON Messages		3-117
SDM Messages	3-118
SPAN Messages		3-118
SPANTREE Messages			3-119
SPANTREE_FAST Messages				3-127
SPANTREE_VLAN_SW Messages					3-127
STACKMGR Messages			3-127
STORM_CONTROL Messages				3-130
SUPERVISOR Messages			3-131
SUPQ Messages	3-131
SW_DAI Messages		3-134
SW_MACAUTH Messages 3-137
SW_MATM Messages			3-138
SW_VLAN Messages			3-138
SWITCH_QOS_TB Messages				3-145
TCAMMGR Messages			3-146
UDLD Messages	3-148
UFAST_MCAST_SW Messages					3-150
VQPCLIENT Messages			3-150
WCCP Messages	3-152
WRLSCNTR Messages			3-152

I N D E X

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

	OL-8551-04	v

Contents

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	vi	OL-8551-04

Preface

Audience

This guide is for the networking professional managing the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 switch or switch stack, hereafter referred to as the switch. Before using this guide, you should have experience working with the Cisco IOS software and the switch software features.

Purpose

This guide describes only the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 switch-specific system messages that you might encounter. For a complete list of Cisco IOS system error messages, see the

Cisco IOS Software System Error Messages, Cisco IOS Release 12.2.

This guide does not describe how to install your switch or how to configure software features on your switch. It also does not provide detailed information about commands that have been created or changed for use by the switch. For hardware installation information, see the hardware installation guide that shipped with your switch. For software information, see the software configuration guide and the command reference for this release.

For documentation updates, see the release notes for this release.

Conventions

This publication uses these conventions to convey instructions and information:

Command descriptions use these conventions:

•Commands and keywords are in boldface text.

•Arguments for which you supply values are in italic.

•Square brackets ([ ]) mean optional elements.

•Braces ({ }) group required choices, and vertical bars ( | ) separate the alternative elements.

•Braces and vertical bars within square brackets ([{ | }]) mean a required choice within an optional element.

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Preface

Related Publications

Interactive examples use these conventions:

•Terminal sessions and system displays are in screen font.

•Information you enter is in boldface screen font.

•Nonprinting characters, such as passwords or tabs, are in angle brackets (< >). Notes use this convention and symbol:

Note Means reader take note. Notes contain helpful suggestions or references to materials not in this manual.

Related Publications

These documents provide complete information about the switch and are available from this Cisco.com site:

Catalyst 3750 switch http://www.cisco.com/en/US/products/hw/switches/ps5023/tsd_products_support_series_home.html Catalyst 3560 switch http://www.cisco.com/en/US/products/hw/switches/ps5528/tsd_products_support_series_home.html Catalyst 3550 switch http://www.cisco.com/en/US/products/hw/switches/ps646/tsd_products_support_series_home.html Catalyst 2975 switch http://www.cisco.com/en/US/products/ps10081/tsd_products_support_series_home.html

Catalyst 2970 switch http://www.cisco.com/en/US/products/hw/switches/ps5206/tsd_products_support_series_home.html Catalyst 2960 switch http://www.cisco.com/en/US/products/ps6406/tsd_products_support_series_home.html

Note Before installing, configuring, or upgrading the switch, see these documents:

•For initial configuration information, see the “Using Express Setup” chapter in the getting started guide or the “Configuring the Switch with the CLI-Based Setup Program” appendix in the hardware installation guide.

•For device manager requirements, see the “System Requirements” section in the release notes (not orderable but available on Cisco.com).

•For Network Assistant requirements, see the Getting Started with Cisco Network Assistant (not orderable but available on Cisco.com).

•For cluster requirements, see the Release Notes for Cisco Network Assistant (not orderable but available on Cisco.com).

•For upgrade information, see the “Downloading Software” section in the release notes.

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	viii	OL-8551-04

Preface

Related Publications

See these documents for other information about the switch:

•Release Notes for the Catalyst 3750, 3560, 3550, 2970, and 2960 Switches

•Catalyst 3750, 3560, 3550, 2970, and 2960 Switch System Message Guide

•Catalyst 3750 Switch Software Configuration Guide

•Catalyst 3750 Switch Command Reference

•Catalyst 3750 Switch Hardware Installation Guide

•Catalyst 3750 Switch Getting Started Guide

•Regulatory Compliance and Safety Information for the Catalyst 3750 Switch

•Catalyst 3560 Switch Software Configuration Guide

•Catalyst 3560 Switch Command Reference

•Catalyst 3560 Switch Hardware Installation Guide

•Catalyst 3560 Switch Getting Started Guide

•Regulatory Compliance and Safety Information for the Catalyst 3560 Switch

•Catalyst 3550 Multilayer Switch Software Configuration Guide

•Catalyst 3550 Multilayer Switch Command Reference

•Catalyst 3550 Multilayer Switch Hardware Installation Guide

•Catalyst 3550 Multilayer Switch Getting Started Guide

•Regulatory Compliance and Safety Information for the Catalyst 3550 Multilayer Switch

•Catalyst 2975 Switch Software Configuration Guide

•Catalyst 2975 Switch Command Reference

•Catalyst 2975 Switch Hardware Installation Guide

•Catalyst 2975 Switch Getting Started Guide

•Regulatory Compliance and Safety Information for the Catalyst 2975 Switch

•Release Notes for the Catalyst 2975 Switches

•Catalyst 2970 Switch Software Configuration Guide

•Catalyst 2970 Switch Command Reference

•Catalyst 2970 Switch Hardware Installation Guide

•Catalyst 2970 Switch Getting Started Guide

•Regulatory Compliance and Safety Information for the Catalyst 2970 Switch

•Catalyst 2960 Switch Software Configuration Guide

•Catalyst 2960 Switch Command Reference

•Catalyst 2960 Switch Hardware Installation Guide

•Catalyst 2960 Switch Getting Started Guide

•Regulatory Compliance and Safety Information for the Catalyst 2960 Switch

•Device manager online help (available on the switch)

•Getting Started with Cisco Network Assistant

•Release Notes for Cisco Network Assistant

•Cisco Small Form-Factor Pluggable Modules Installation Notes

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

	OL-8551-04	ix

Preface

Obtaining Documentation, Obtaining Support, and Security Guidelines

•Cisco CWDM GBIC and CWDM SFP Installation Note

•Cisco RPS 300 Redundant Power System Hardware Installation Guide

•Cisco RPS 675 Redundant Power System Hardware Installation Guide

•For information about the Network Admission Control (NAC) features, see the Network Admission Control Software Configuration Guide (Not orderable but available on Cisco.com)

•These compatibility matrix documents are available from this Cisco.com site: http://www.cisco.com/en/US/products/hw/modules/ps5455/products_device_support_tables_list.html

–Cisco Gigabit Ethernet Transceiver Modules Compatibility Matrix

–Cisco 100-Megabit Ethernet SFP Modules Compatibility Matrix

–Cisco Small Form-Factor Pluggable Modules Compatibility Matrix

–Compatibility Matrix for 1000BASE-T Small Form-Factor Pluggable Modules

Obtaining Documentation, Obtaining Support, and Security

Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide

	x	OL-8551-04

C H A P T E R 2

System Message Overview

This guide describes the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960-specific system messages. During operation, the system software sends these messages to the console (and, optionally, to a logging server on another system). Not all system messages indicate problems with your system. Some messages are purely informational, whereas others can help diagnose problems with communications lines, internal hardware, or the system software. This guide also includes error messages that appear when the system fails.

For information about system messages that are not Catalyst 3750, 3560, 3550, 2975, 2970, or 2960 platform-specific, see the Cisco IOS Software System Messages for Cisco IOS Release 12.2S.

This chapter contains these sections:

•How to Read System Messages, page 2-1

•Error Message Traceback Reports, page 2-7

How to Read System Messages

System log messages can contain up to 80 characters and a percent sign (%), which follows the optional sequence number or time stamp information, if configured. Messages are displayed in this format:

seq no:timestamp: %facility-severity-MNEMONIC:description (hostname-n) (only Catalyst 3750 and 2975 switches)

seq no:timestamp: %facility-severity-MNEMONIC:description (switches other than Catalyst 3750 and 2975 switches)

By default, a switch sends the output from system messages to a logging process. In a switch stack, stack members append their hostnames to the output from system messages and redirect the output to the logging process on the stack master.

Each system message begins with a percent sign (%) and is structured as follows:

%FACILITY-SEVERITY-MNEMONIC: Message-text

•FACILITY is a code consisting of two or more uppercase letters that show the facility to which the message refers. A facility can be a hardware device, a protocol, or a module of the system software. Table 2-1 lists Catalyst 3750, 3560, 3550, 2975, 2970, and 2960-specific facility codes. These messages are described in Chapter 3, “Message and Recovery Procedures,” in alphabetical order by facility code, with the most severe (lowest number) errors described first.

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Chapter 2 System Message Overview

How to Read System Messages

Table 2-1		Facility Codes

	Facility Code		Description	Location

	ACLMGR		ACL manager	“ACLMGR Messages” section on page 3-3

	AUTOQOS		Automatic quality of service	“AUTOQOS Messages” section on page 3-8
			(auto-QoS) (only Catalyst 3550
			switches)

	BACKUP_INTERFACE		Flex Links	“BACKUP_INTERFACE Messages” section on
				page 3-8

	BADTRANSCEIVER		Defective transceiver messages (only	“BADTRANSCEIVER Messages” section on
			3750 and 2975 switches)	page 3-9

	BSPATCH		Boot loader patch	“BSPATCH Messages” section on page 3-9

	CFGMGR		Configuration manager (only Catalyst	“CFGMGR Messages” section on page 3-10
			3750 and 2975 switches)

	CMP		Cluster Membership Protocol	“CMP Messages” section on page 3-13

	DHCP_SNOOPING		DHCP snooping	“DHCP_SNOOPING Messages” section on
				page 3-14

	DHCP_SNOOPING_CAT3550		DHCP snooping (only Catalyst 3550	“DHCP_SNOOPING_CAT3550 Messages”
			switches)	section on page 3-17

	DOT1Q_TUNNELLING		IEEE 802.1Q tunneling (only	“DOT1Q_TUNNELLING Messages” section on
			Catalyst 3550 switches)	page 3-18

	DOT1X		IEEE 802.1x	“DOT1X Messages” section on page 3-18

	DOT1X_SWITCH		IEEE 802.1x for switches	“DOT1X_SWITCH Messages” section on
				page 3-19

	DTP		Dynamic Trunking Protocol	“DTP Messages” section on page 3-23

	DWL		Down-when-looped	“DWL Messages” section on page 3-24

	EC		EtherChannel	“EC Messages” section on page 3-25

	ENVIRONMENT		Environment (only Catalyst 3550	“ENVIRONMENT Messages” section on
			switches)	page 3-29

	ETHCNTR		Ethernet Controller	“ETHCNTR Messages” section on page 3-30

	EXPRESS_SETUP		Express Setup	“EXPRESS_SETUP Messages” section on
				page 3-34

	FM		Feature manager (only Catalyst 3550	“FM Messages” section on page 3-35
			switches)

	FRNTEND_CTRLR		Front-end controller (only	“FRNTEND_CTRLR Messages” section on
			Catalyst 3750 and 2975 switches)	page 3-44

	GBIC		Gigabit Interface Converter (GBIC)	“GBIC Messages” section on page 3-45
			module identification and validation
			(only Catalyst 3550 switches)

	GBIC_SECURITY		GBIC module and small form-factor	“GBIC_SECURITY Messages” section on
			pluggable (SFP) module security	page 3-48

	GBIC_SECURITY_CRYPT		GBIC and SFP module security	“GBIC_SECURITY_CRYPT Messages” section
				on page 3-51

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	2-2			OL-8551-04
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Chapter 2 System Message Overview

				How to Read System Messages
Table 2-1		Facility Codes (continued)

	Facility Code		Description	Location

	GBIC_SECURITY_UNIQUE		GBIC and SFP module security	“GBIC_SECURITY_UNIQUE Messages” section
				on page 3-52

	GIGASTACK		GigaStack GBIC module	“GIGASTACK Messages” section on page 3-53
			(Catalyst 3550 switch only)

	HARDWARE		Hardware	“HARDWARE Messages” section on page 3-54

	HLFM		Local forwarding manager	“HLFM Messages” section on page 3-56

	HPSECURE		Port security	“HPSECURE Messages” section on page 3-57

	IDBMAN		Interface description block manager	“IDBMAN Messages” section on page 3-58

	IGMP_QUERIER		Internet Group Management Protocol	“IGMP_QUERIER Messages” section on
			(IGMP) querier	page 3-61

	ILPOWER		Power over Ethernet (PoE)	“ILPOWER Messages” section on page 3-62

	IMAGEMGR		Image manager (only Catalyst 3750	“IMAGEMGR Messages” section on page 3-69
			and 2975 switches)

	IP_DEVICE_TRACKING_HA		IP device tracking for high availability	“IP_DEVICE_TRACKING_HA Messages”
				section on page 3-70

	L2TM		Layer 2 forwarding manager	“L2TM Messages” section on page 3-71
			(only Catalyst 3550 switches)

	L3TCAM		Layer 3 unicast routing manager	“L3TCAM Messages” section on page 3-71
			(only Catalyst 3550 switches)

	MAC_LIMIT		MAC address table entries	“MAC_LIMIT Messages” section on page 3-72

	MAC_MOVE		Host activity	“MAC_MOVE Messages” section on page 3-73

	NETWORK_PORT_		Network port satellite (only Catalyst	“NETWORK_PORT_SATELLITE Messages”
	SATELLITE		3550 switches)	section on page 3-73

	PAGP_DUAL_ACTIVE		Port Aggregation Protocol (PAgP)	“PAGP_DUAL_ACTIVE Messages” section on
			dual-active detection	page 3-74

	PBR		Policy-based routing (PBR)	“PBR Messages” section on page 3-75
			(only Catalyst 3550 switches)

	PHY		PHY	“PHY Messages” section on page 3-77

	PIMSN		Protocol Independent Multicast (PIM)	“PIMSN Messages” section on page 3-79
			snooping

	PLATFORM		Low-level platform-specific	“PLATFORM Messages” section on page 3-80

	PLATFORM_FBM		Platform fallback bridging manager	“PLATFORM_FBM Messages” section on
				page 3-81

	PLATFORM_HPLM		Platform pseudo label manager	“PLATFORM_HPLM Messages” section on
				page 3-83

	PLATFORM_IPC		Platform inter-process communication	“PLATFORM _IPC Messages” section on
			protocol (only Catalyst 3750 and 2975	page 3-84
			switches)

	PLATFORM_PBR		Platform policy-based routing	“PLATFORM_PBR Messages” section on
				page 3-86

			Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide


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Chapter 2 System Message Overview

How to Read System Messages

Table 2-1	Facility Codes (continued)

Facility Code		Description	Location

PLATFORM_PM		Platform port manager	“PLATFORM_PM Messages” section on
			page 3-88

PLATFORM_RPC		Platform remote procedure call (only	“PLATFORM_RPC Messages” section on
		Catalyst 3750 and 2975 switches)	page 3-89

PLATFORM_SPAN		Platform Switched Port Analyzer	“PLATFORM_SPAN Messages” section on
			page 3-91

PLATFORM_UCAST		Platform unicast routing	“PLATFORM_UCAST Messages” section on
			page 3-92

PLATFORM_VLAN		Platform VLAN	“PLATFORM_VLAN Messages” section on
			page 3-95

PLATFORM_WCCP		Platform WCCP	“PLATFORM_WCCP Messages” section on
			page 3-96

PM		Port manager	“PM Messages” section on page 3-97

PORT_SECURITY		Port security	“PORT_SECURITY Messages” section on
			page 3-105

QATM		QoS and ACL TCAM manager (only	“QATM Messages” section on page 3-107
		Catalyst 3550 switches)

QM		QoS manager (only Catalyst 3550	“QM Messages” section on page 3-108
		switches)

QOSMGR		QoS manager	“QOSMGR Messages” section on page 3-111

RMON		Remote Network Monitoring (RMON)	“RMON Messages” section on page 3-117

SDM		Switch Database Manager	“SDM Messages” section on page 3-118
		(only Catalyst 3750 switches)

SPAN		Switched Port Analyzer	“SPAN Messages” section on page 3-118

SPANTREE		Spanning Tree	“SPANTREE Messages” section on page 3-119

SPANTREE_FAST		Spanning-tree fast convergence	“SPANTREE_FAST Messages” section on
			page 3-127

SPANTREE_VLAN_SW		Spanning-tree VLAN switch	“SPANTREE_VLAN_SW Messages” section on
			page 3-127

STACKMGR		Stack manager (only Catalyst 3750 and	“STACKMGR Messages” section on page 3-127
		2975 switches)

STORM_CONTROL		Storm control	“STORM_CONTROL Messages” section on
			page 3-130

SUPERVISOR		Supervisor ASIC	“SUPERVISOR Messages” section on page 3-131

SUPQ		Supervisor queue	“SUPQ Messages” section on page 3-131

SW_DAI		Dynamic ARP inspection	“SW_DAI Messages” section on page 3-133

SW_MACAUTH		MAC address authentication (only	“SW_MACAUTH Messages” section on
		Catalyst 3750 and 3560 switches)	page 3-136

SW_VLAN		VLAN manager	“SW_VLAN Messages” section on page 3-137

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Chapter 2 System Message Overview

How to Read System Messages

Table 2-1	Facility Codes (continued)

Facility Code		Description	Location

SW_MATM		Mac address table manager (only	“SW_MATM Messages” section on page 137
		Catalyst 3550 switches)

SWITCH_QOS_TB		QoS trusted boundary	“SWITCH_QOS_TB Messages” section on
			page 3-145

TCAMMGR		Ternary content addressable memory	“TCAMMGR Messages” section on page 3-145
		manager

UDLD		UniDirectional Link Detection	“UDLD Messages” section on page 3-147

UFAST_MCAST_SW		UplinkFast packet transmission	“UFAST_MCAST_SW Messages” section on
			page 3-149

VQPCLIENT		VLAN Query Protocol client	“VQPCLIENT Messages” section on page 3-150

WCCP		Web Cache Communication Protocol	“WCCP Messages” section on page 151
		(WCCP)

WRLSCNTR Messages		Catalyst 3750 Integrated Wireless LAN	“WRLSCNTR Messages” section on page 3-151
		Controller switch

•SEVERITY is a single-digit code from 0 to 7 that reflects the severity of the condition. The lower the number, the more serious the situation. Table 2-2 lists the message severity levels.

Table 2-2		Message Severity Levels

Severity Level			Description

0	– emergency		System is unusable.

1	– alert		Immediate action required.

2	– critical		Critical condition.

3	– error		Error condition.

4	– warning		Warning condition.

5	– notification		Normal but significant condition.

6	– informational		Informational message only.

7	– debugging		Message that appears during debugging only.

•MNEMONIC is a code that uniquely identifies the message.

•Message-text is a text string describing the condition. This portion of the message sometimes contains detailed information about the event, including terminal port numbers, network addresses, or addresses that correspond to locations in the system memory address space. Because the information in these variable fields changes from message to message, it is represented here by short strings enclosed in square brackets ([ ]). A decimal number, for example, is represented as [dec]. Table 2-3 lists the variable fields in messages.

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How to Read System Messages

Table 2-3	Representation of Variable Fields in Messages

Representation		Type of Information

[dec]		Decimal integer

[char]		Single character

[chars]		Character string

[enet]		Ethernet address (for example, 0000.FEED.00C0)

[hex]		Hexadecimal integer

[inet]		Internet address

All syslog messages generated by a Catalyst 3750 and 2975 switch other than the master switch are displayed ending with (Switch-x) where Switch-x is the number of the stack member generating the message. Syslog messages generated by the master switch are displayed with no hostname string.

This example shows a partial switch system message on a switch other than a Catalyst 3750 and 2975 switch:

00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to up 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to up

00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down 2 *Mar 1 18:46:11: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)

18:47:02: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)

*Mar 1 18:48:50.483 UTC: %SYS-5-CONFIG_I: Configured from console by vty2 (10.34.195.36)

This example shows a partial switch system message for a stack master and a stack member switch (hostname Switch-2) in a Catalyst 3750 switch stack or a Catalyst 2975 switch stack:

00:00:46: %LINK-3-UPDOWN: Interface		Port-channel1, changed	state to up
00:00:47: %LINK-3-UPDOWN: Interface		GigabitEthernet1/0/1,	changed state to up
00:00:47: %LINK-3-UPDOWN: Interface		GigabitEthernet1/0/2,	changed state to up
00:00:48: %LINEPROTO-5-UPDOWN: Line		protocol on Interface	Vlan1, changed state to down
00:00:48: %LINEPROTO-5-UPDOWN: Line		protocol on Interface	GigabitEthernet1/0/1, changed
state	to down 2
*Mar	1 18:46:11: %SYS-5-CONFIG_I: Configured from console		by vty2 (10.34.195.36)
18:47:02: %SYS-5-CONFIG_I: Configured from console by vty2			(10.34.195.36)
*Mar	1 18:48:50.483 UTC: %SYS-5-CONFIG_I: Configured from		console by vty2 (10.34.195.36)

00:00:46: %LINK-3-UPDOWN: Interface Port-channel1, changed state to up (Switch-2) 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/1, changed state to up (Switch-2) 00:00:47: %LINK-3-UPDOWN: Interface GigabitEthernet1/0/2, changed state to up (Switch-2) 00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface Vlan1, changed state to down (Switch-2)

00:00:48: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0/1, changed state to down 2 (Switch-2)

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Error Message Traceback Reports

Some messages describe internal errors and contain traceback information. This information is very important and should be included when you report a problem to your technical support representative.

This message example includes traceback information:

-Process= "Exec", level= 0, pid= 17 -Traceback= 1A82 1AB4 6378 A072 1054 1860

Some system messages ask you to copy the error messages and take further action. These online tools also provide more information about system error messages.

Output Interpreter

The Output Interpreter provides additional information and suggested fixes based on the output of many CLI commands, such as the the show tech-support privileged EXEC command. You can access the Output Interpreter at this URL:

https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl

Bug Toolkit

The Bug Toolkit provides information on open and closed caveats, and allows you to search for all known bugs in a specific Cisco IOS Release. You can access the Bug Toolkit at this URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl

Contacting TAC

If you cannot determine the nature of the error, see the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page x for further information.

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Error Message Traceback Reports

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C H A P T E R 3

Message and Recovery Procedures

This chapter describes the Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 switch system messages in alphabetical order by facility. Within each facility, the messages are listed by severity levels 0 to 7: 0 is the highest severity level, and 7 is the lowest severity level. Each message is followed by an explanation and a recommended action.

The messages listed in this chapter do not include the hostname or the date/time stamp designation that displays only if the software is configured for system log messaging.

The chapter includes these message facilities:

•ACLMGR Messages, page 3-3

•AUTOQOS Messages, page 3-8 (only Catalyst 3550 switches)

•BACKUP_INTERFACE Messages, page 3-8

•BADTRANSCEIVER Messages, page 3-9 (only Catalyst 3750 and 2975 switches)

•BSPATCH Messages, page 3-9

•CFGMGR Messages, page 3-10 (only Catalyst 3750 and 2975 switches)

•CMP Messages, page 3-13

•DHCP_SNOOPING Messages, page 3-14

•DHCP_SNOOPING_CAT3550 Messages, page 3-17 (only Catalyst 3550 switches)

•DOT1Q_TUNNELLING Messages, page 3-18 (only Catalyst 3550 switches)

•DOT1X Messages, page 3-18

•DOT1X_SWITCH Messages, page 3-19

•DTP Messages, page 3-23

•DWL Messages, page 3-24

•EC Messages, page 3-25

•ENVIRONMENT Messages, page 3-29 (only Catalyst 3550 switches)

•ETHCNTR Messages, page 3-30

•EXPRESS_SETUP Messages, page 3-34

•FM Messages, page 3-35 (only Catalyst 3550 switches)

•FRNTEND_CTRLR Messages, page 3-44 (only Catalyst 3750 and 2975 switches)

•GBIC Messages, page 3-45 (only Catalyst 3550 switches)

•GBIC_SECURITY Messages, page 3-48

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•GBIC_SECURITY_CRYPT Messages, page 3-51

•GBIC_SECURITY_UNIQUE Messages, page 3-52

•GIGASTACK Messages, page 3-53 (only Catalyst 3550 switches)

•HARDWARE Messages, page 3-54

•HLFM Messages, page 3-56

•HPSECURE Messages, page 3-57 (only Catalyst 3750 and 2975 switches)

•IDBMAN Messages, page 3-58

•IGMP_QUERIER Messages, page 3-61

•ILPOWER Messages, page 3-62

•IMAGEMGR Messages, page 3-69 (only Catalyst 3750 and 2975 switches)

•IP_DEVICE_TRACKING_HA Messages, page 3-70

•L2TM Messages, page 3-71 (only Catalyst 3550 switches)

•L3TCAM Messages, page 3-71 (only Catalyst 3550 switches)

•MAC_LIMIT Messages, page 3-72

•MAC_MOVE Messages, page 3-73

•NETWORK_PORT_SATELLITE Messages, page 3-73 (only Catalyst 3550 switches)

•PAGP_DUAL_ACTIVE Messages, page 3-74

•PBR Messages, page 3-75 (only Catalyst 3550 switches)

•PHY Messages, page 3-77

•PIMSN Messages, page 3-79 (only Catalyst 3750 and 3560 switches)

•PLATFORM Messages, page 3-80

•PLATFORM_HCEF Messages, page 3-82 (only Catalyst 3750 and 3560 switches)

•PLATFORM_HPLM Messages, page 3-83 (only Catalyst 3750 and 3560 switches)

•PLATFORM _IPC Messages, page 3-84 (only Catalyst 3750 and 2975 switches)

•PLATFORM_IPv6 Message, page 3-85

•PLATFORM_PBR Messages, page 3-86 (only Catalyst 3750 and 3560 switches)

•PLATFORM_PM Messages, page 3-88

•PLATFORM_RPC Messages, page 3-89 (only Catalyst 3750 and 2975 switches)

•PLATFORM_SPAN Messages, page 3-91 (only Catalyst 3750 and 3560 switches)

•PLATFORM_UCAST Messages, page 3-92 (only Catalyst 3750 and 3560 switches)

•PLATFORM_VLAN Messages, page 3-95

•PLATFORM_WCCP Messages, page 3-96 (only Catalyst 3750 and 3560 switches)

•PM Messages, page 3-97

•PORT_SECURITY Messages, page 3-105

•QATM Messages, page 3-107 (only Catalyst 3550 switches)

•QM Messages, page 3-108 (only Catalyst 3550 switches)

•QOSMGR Messages, page 3-111

•RMON Messages, page 3-117

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ACLMGR Messages

•SDM Messages, page 3-118 (only Catalyst 3750 and 2975 switches)

•SPAN Messages, page 3-118

•SPANTREE Messages, page 3-119

•SPANTREE_FAST Messages, page 3-127

•SPANTREE_VLAN_SW Messages, page 3-127

•STACKMGR Messages, page 3-127 (only Catalyst 3750 and 2975 switches)

•STORM_CONTROL Messages, page 3-130

•SUPERVISOR Messages, page 3-131

•SUPQ Messages, page 3-131

•SW_DAI Messages, page 3-133 (only Catalyst 3750 and 3560 switches)

•SW_MACAUTH Messages, page 3-136

•SW_MATM Messages, page 3-137 (only Catalyst 3750 and 3560 switches)

•SW_VLAN Messages, page 3-137

•SWITCH_QOS_TB Messages, page 3-145

•TCAMMGR Messages, page 3-145

•UDLD Messages, page 3-147

•UFAST_MCAST_SW Messages, page 3-149

•WCCP Messages, page 3-151 (only Catalyst 3750 and 3560 switches)

•WRLSCNTR Messages, page 3-151 (only Catalyst 3750 switches)

ACLMGR Messages

This section contains the access control list (ACL) manager messages. Most messages in this section are the result of a switch memory shortage, which includes hardware memory and label space but not CPU memory. Both kinds of memory shortages are described.

Error Message ACLMGR-2-NOMAP: Cannot create ACL Manager data structures for VLAN Map [chars].

Explanation The ACL manager could not allocate the data structures needed to describe a VLAN map in a form that can be loaded into hardware. This error is most likely caused by lack of free memory. [chars] is the VLAN map name.

Recommended Action Reduce other system activity to ease memory demands.

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ACLMGR Messages

Error Message ACLMGR-2-NOVMR: Cannot generate hardware representation of access list [chars]

Explanation There are insufficient resources available to create a hardware representation of the ACL. A lack of available logical operation units or specialized hardware resources can cause this problem. Logical operation units are needed for a TCP flag match or a test other than eq (ne, gt, lt, or range) on TCP, UDP, or SCTP port numbers.

Recommended Action Modify the ACL configuration to use fewer resources, or rename the ACL with a name or number that alphanumerically precedes the other ACL names or numbers.

Error Message ACLMGR-2-NOVLB: Cannot create memory block for VLAN [dec].

Explanation The ACL manager could not save per-VLAN information needed for its correct operation. Some per-interface features, such as access groups or VLAN maps, will not be configured correctly. [dec] is the VLAN ID.

Recommended Action Use a less complicated configuration that requires less memory.

Error Message ACLMGR-2-NOVMR: Cannot create VMR data structures for access list [chars].

Explanation The ACL manager was unable to allocate the value-mask result (VMR) data structures needed to describe an ACL in a form that can be loaded into hardware. This error is most likely caused by lack of available memory. [chars] is the access-list name.

Recommended Action Use a less complicated configuration that requires less memory.

Error Message ACLMGR-3-ACLTCAMFULL: Acl Tcam Full. Drop packets on Output Acl label [dec] on [chars] [chars].

Note This message applies to the Catalyst 3750, 3560, 2975, 2970, and 2960 switches.

Explanation There are too many ACLs configured for the platform-specific ACL TCAM table to support. [dec] is the label number, and [chars] represents the layer. The first [chars] is for Layer 3; the second for Layer 2. If only one layer of TCAM is full, only one string is displayed, and the other string is NULL.

Recommended Action Reduce the number of IP or MAC access lists to be applied to interfaces.

Error Message ACLMGR-3-AUGMENTFAIL: Augmenting of access-map [chars] on [chars] label [dec] failed.

Explanation The system ran out of CPU DRAM when attempting to merge internally required elements with the configured access maps. The first [chars] is the access-map name, the second [chars] is the direction in which the map was applied (input or output), and [dec] is the label number.

Recommended Action Reduce other system activity to ease memory demands.

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ACLMGR Messages

Error Message ACLMGR-3-IECPORTLABELERROR: ACL labels are out-of-sync on interface [chars], label [dec] is not available on asic [dec].

Explanation An internal software error has occurred. [chars] is the interface name. The first [dec] is the label associated with the ACL, and the second [dec] is the ASIC number.

Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 2-7.

Error Message ACLMGR-3-INSERTFAIL: Insert of access-map [chars] #[dec] into [chars] label [dec] failed.

Explanation The system ran out of CPU memory when trying to merge sections of an access map. The first [chars] is the map name, and the second [chars] is the direction in which the map was applied. The first [dec] is the entry number, and the second [dec] is the label number.

Recommended Action Reduce other system activity to ease memory demands. For example, remove any ACLs that have been defined but are not now used. Use simpler ACLs with fewer access control entries (ACEs). Use fewer VLANs, and remove any unneeded VLANs from the VLAN database.

Error Message ACLMGR-3-INTTABLE: Not in truth table: VLMAP [dec] RACL [dec] Mcb [dec] Feat [dec].

Explanation An unrecoverable software error occurred while trying to merge the configured input features. [dec] are internal action codes.

Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Enter the show running-config user EXEC command to gather data that might help identify the nature of the error. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 2-7.

Error Message ACLMGR-3-INVALIDPARAM: Invalid [chars] [int] encountered

Explanation The access control list (ACL) manager has encountered an invalid parameter value. [chars] is the parameter name, and [int] is the parameter value.

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ACLMGR Messages

Error Message ACLMGR-3-MAXRECURSION: Too many ([dec]) levels of recursion while merging ACLs (code [dec]).

Explanation The configuration is too complicated for the platform-specific ACL merge code to support. The most likely cause is too many separate access lists in a single VLAN map or policy map. The first [dec] is the number of levels of recursion. The second [dec] is an internal code number of the merge stage that encountered the problem.

Recommended Action Reduce the number of IP or MAC access lists (considered separately) in any one VLAN or policy map to fewer than the number of levels reported by this log message.

Error Message ACLMGR-3-MERGEFAIL: [chars] ACL merge error [dec] ([chars]) on [chars] label [dec].

Explanation The ACL manager was unable to complete the merge of the configured features into a form suitable for loading into the hardware. Packets potentially affected by this feature will be sent to the CPU for processing instead. The most likely cause is specifying an ACL that is too large or too complex for the system. The first [chars] is the ACL-type error (ip or mac), the first [dec] is the error code, the second [chars] is the message string for the preceding error code, the second [dec] is the label number, and the third [chars] is either input or output.

Recommended Action Specify a smaller and less complicated configuration.

Error Message ACLMGR-3-NOLABEL: Cannot allocate [chars] label for interface [chars].

Explanation The ACL manager was unable to allocate a label for the features on this interface. This means that the hardware cannot be programmed to implement the features, and packets for this interface will be filtered in software. There is a limit of 256 labels per direction. The first [chars] is the direction (input or output); the second [chars] is the interface name.

Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if possible.

Error Message ACLMGR-3-OUTTTABLE: Not in truth table: RACL [dec] VLMAP [dec].

Explanation An unrecoverable software error occurred while trying to merge the configured output features. [dec] are internal action codes.

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ACLMGR Messages

Error Message ACLMGR-3-PACLTTABLE: Not in truth table: IPSrcGrd [dec] PACL [dec].

Note This message applies to the Catalyst 3750 and 3560 switches.

Explanation An unrecoverable software error occurred while trying to merge the configured port ACL features. The first [dec] is the action specified by IP source guard, and the second [dec] is the action specified by the port ACL.

Error Message ACLMGR-3-QOSTTABLE: Not in truth table: ACL [dec] in map, action [dec].

Explanation A software error occurred while trying to merge a QoS policy map. The first [dec] is the ACL number, and the second [dec] is the action corresponding to the specified ACL number.

Error Message ACLMGR-3-RELOADED: Reloading [chars] label [dec] feature.

Explanation The ACL manager is now able to load more of the configured features on this label into the hardware. One or more features had previously been unloaded because of lack of space. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action No action is required.

Error Message ACLMGR-3-UNKNOWNACTION: Unknown VMR access group action [hex].

Explanation An internal software error has occurred. [hex] is an internal action code.

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AUTOQOS Messages

Error Message ACLMGR-3-UNLOADING: Unloading [chars] label [dec] feature.

Explanation The ACL manager was unable to fit the complete configuration into the hardware, so some features will be applied in software. This prevents some or all of the packets in a VLAN from being forwarded in hardware and requires them to be forwarded by the CPU. Multicast packets might be dropped entirely instead of being forwarded. [chars] is the direction (input or output), and [dec] is the label number.

Recommended Action Use a simpler configuration. Use the same ACLs on multiple interfaces, if possible.

AUTOQOS Messages

This section contains the automatic quality of service (auto-QoS) messages.

Error Message AUTOQOS-3-FEATURE_UNINITIALIZED: Feature not initialized in the platform, [chars].

Note This message applies only to Catalyst 3550 switches.

Explanation The feature did not initialize and is not enabled on any interface. [chars] is the feature name, which is auto-QoS.

Recommended Action If this feature does not operate, reboot the system by using the reload privileged EXEC command. Verify that this feature is supported on your switch by checking the software configuration guide for this software release.

BACKUP_INTERFACE Messages

This section contains the Flex Link messages.

Error Message BACKUP_INTERFACE-5-PREEMPT: Preempting interface [chars] in backup pair ([chars], [chars]), preemption mode is [chars]

Explanation The switch is pre-empting the current forwarding interface in the backup interface pair. The first [chars] is the number of the current forwarding interface. The second and third [chars] are the names of the interfaces in the backup pair, and the fourth [chars] is the pre-emption mode.

Recommended Action No action is required.

Error Message BACKUP_INTERFACE-5-VLB_NON_TRUNK: Warning: Flexlink VLB is not allowed on non-trunk ports. Please configure [chars] to be a trunk port.

Explanation Flex Link VLB detects a nontrunk port. [chars] is the interface name.

Recommended Action Configure the interface to operate in trunking mode.

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BADTRANSCEIVER Messages

This section contains the BADTRANSCEIVER message.

Error Message BADTRANSCEIVER, PHY, LOG_WARNING: An innapropriate transceiver has been inserted in interface [chars].

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation A defective module is installed in the specified interface. [chars] is the interface.

Recommended Action Remove the transceiver. If it was purchased from Cisco, contact your Cisco representative to have the transceiver replaced.

BSPATCH Messages

This section contains the boot loader patch messages.

Error Message BSPATCH-1-RELOAD: System will reboot to activate newly patched Boot Loader.

Note This message apply only to Catalyst 3750, 3560, and 2970 switches.

Explanation The switch will automatically reboot after the boot loader is patched.

Recommended Action If this message recurs, copy it exactly as it appears on the console or in the system log. Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case with the TAC, or contact your Cisco technical support representative, and provide the representative with the gathered information. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 2-7.

Error Message BSPATCH-1-PATCHED: Boot Loader patch ([chars]) installed.

Note This message apply only to Catalyst 3750, 3560, and 2970 switches.

Explanation A boot loader patch is installed successfully. [chars] is the SDRAM refresh timer register setting.

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CFGMGR Messages

Error Message BSPATCH-3-FAILED: Failed to install Boot Loader patch ([chars]).

Note This message apply only to Catalyst 3750, 3560, and 2970 switches.

Explanation The switch failed to apply a boot loader patch. [chars] is the SDRAM refresh timer register setting.

CFGMGR Messages

This section contains the configuration manager messages.

Error Message CFGMGR-1-UNABLE_TO_SEND_RUN_CFG: unable to send running-cfg, bits:

[hex], retrying...

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The system is unsuccessfully attempting to distribute the running configuration to the stack member switches. [hex] is the bit representation of the switch number.

Recommended Action Find out more about the error by using the show tech-support privileged EXEC command and by copying the error message exactly as it appears on the console or system log and entering it in the Output Interpreter tool. Use the Bug Toolkit to look for similar reported problems. For more information about these online tools and about contacting Cisco, see the “Error Message Traceback Reports” section on page 2-7.

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CFGMGR Messages

Error Message CFGMGR-1-UNABLE_TO_SEND_STARTUP_CFG: unable to send startup-cfg, bits:

[hex], retrying...

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The system is unsuccessfully attempting to distribute the startup configuration file to the stack member switches. [hex] is the bit representation of the switch number.

Error Message CFGMGR-3-ERROR_APPLYING_STARTUP_CFG: Error Applying Startup Config to Running Config.

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The system encountered an error when it was automatically applying the startup configuration to the running configuration.

Error Message CFGMGR-4-MEMBER_WRITING_STARTUP_CFG: only master can do that.

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation A stack member switch attempted to write to the startup configuration file; only the stack master can write to the startup configuration file.

Recommended Action No action is required.

Error Message CFGMGR-5-UNABLE_TO_USE_PROVISIONED_CFG: Switch [dec] will receive the default configuration.

Note This message applies only to Catalyst 3750 and 2975 switches.

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CFGMGR Messages

Explanation The switch type of the specified switch does not match the provisioned configuration for its switch number; therefore, the default configuration is applied to this switch. [dec] is the stack member number.

Recommended Action No action is required.

Error Message CFGMGR-6-APPLYING_RUNNING_CFG: as new master.

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation A new stack master is applying the backed-up running configuration.

Recommended Action No action is required.

Error Message CFGMGR-6-SPURIOUS_MEMBER_ADD: CFG MGR Recvd Spurious New Member Notification: [int].

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The configuration manager received a notification about adding a stack member switch that already exists in the stack. [int] is the switch number.

Error Message CFGMGR-6-UNABLE_TO_NVGEN_BUSY_RUNNING_CFG: config file busy,

retrying...

Note This message applies only to Catalyst 3750 and 2975 switches.

Explanation The stack master is temporarily unable to generate the stack running configuration because another process is generating the configuration file.

Recommended Action No action is required. The action will be tried again.

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