Cisco Systems 88611057, 88511056 User Manual

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Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

First Published: January 25, 2014

Last Modified: May 05, 2014

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387) Fax: 408 527-0883

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.

The following information is for FCC compliance of Class B devices: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If the equipment causes interference to radio or television reception, which can be determined by turning the equipment off and on, users are encouraged to try to correct the interference by using one or more of the following measures:

•

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product

The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.

Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: http:// www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

C O N T E N T S

C H A P T E R 1

Getting Started 1

Accessibility Features 1

Cisco IP Phone 8841 1

Phone Connections 1

Buttons and Hardware 2

Cisco IP Phone 8851 6

Phone Connections 6

Buttons and Hardware 7

Cisco IP Phone 8861 10

Phone Connections 10

Buttons and Hardware 12

Power Save and Power Save Plus 15

Power Save 15

Power Save Plus 15

Additional Information 16

C H A P T E R	2	Phone Setup 17
		Connect Footstand 17
		Adjust Handset Rest 18
		Secure Phone with Cable Lock 18
		Basic Operations 21
C H A P T E R	3	Basic Operations 21

Clean Phone Display 21

Make Calls 22

Predial Number 22

Place Call Using Speakerphone 22

Place Call Using Headset 23

Release Call and Start Another Call 23

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

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Dial International Number 23

Redial Number 24

Navigate and Select Items 24

View All Calls on Phone 25

Answer Calls 25

Answer Oldest Call First 26

Call Pickup 26

Answer Call Using PickUp 27

Answer Call Using Group PickUp and Phone Number 28

Answer Call Using Group PickUp and Group PickUp Number 28

Answer Call Using Other PickUp 29

Automatically Answer Calls 29

Respond to Call Waiting Notification 30

Manage Calls 30

Divert Call 30

Transfer Call to Another Number 31

Toggle Between Calls Before Completing Transfer 31

Monitor and Record Calls 31

Call Forward 32

Forward All Calls 32

Mute Phone 33

Hold Calls 33

Swap Between Active and Held Calls 33

Put Call on Hold by Answering New Call 33

Respond to Hold Reversion Notification 34

Determine If Shared Line Is On Hold 34

Remote Hold 34

Set Up Call Back Notification 34

Call Park 34

Park and Retrieve Call Using Call Park 35

Park Call Using Assisted Directed Call Park 36

Park Call Using Manual Directed Call Park 36

Manage Intercom Calls 37

Place Dedicated Intercom Call 37

Place Dialable Intercom Call 37

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

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C H A P T E R 4

C H A P T E R 5

Receive Intercom Call 38

View Phone Information 38

Contacts 41

Corporate Directory 41

Search and Dial Contact 41

Search and Dial Contact While On Call 42

Personal Directory	42
Sign In and Out of Personal Directory				43
Add Personal Directory Entry from Phone 43
Search for Entry in Personal Directory				43
Dial Number from Personal Directory				44
Edit Personal Directory Entry		44
Delete Personal Directory Entry			45
Fast Dial 45
Place Call With Fast Dial Button			45
Fast-Dial Codes with Personal Directory				45
Assign Fast Dial Codes to Personal Directory Entry 46
Place Call Using Fast Dial Codes			46
Delete Fast Dial Code 46
Cisco WebDialer 47
Use Cisco WebDialer with Another Online Corporate Directory 47
Change Cisco WebDialer Preferences				47
Sign Out of Cisco WebDialer		48
Call History 49
Call History Overview 49
View Call History	51
View Call Record Details 51
Filter Call History	51
Dial From Call History 52
Edit Phone Number 52
Clear Call History	53
Delete Call Record	53

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

C H A P T E R 6

C H A P T E R 7

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Voicemail 55
Access Voicemail 55
Check for Voice Messages	55
Listen to Voice Messages	56
Visual Voicemail 56
Advanced Calling Features 57
Conference 57
Add Third Party to Conference			58
Join Calls into Conference		58
Swap Between Calls Before Completing Conference 58
View Conference Participants 59
Remove Conference Participants 59
Meet Me Conference 59
Host Meet Me Conference		60
Join Meet Me Conference		60
Speed Dial 60
Place Call with Speed-Dial Button 61
Use Speed-Dial Code On Hook			61
Use Speed-Dial Code Off Hook			61
Pause in Speed Dial 61
Do Not Disturb 62
Turn DND On and Off	63
Malicious Call Identification		63
Trace Suspicious Call 63
Extension Mobility 63
Enable Extension Mobility		64
Mobile Connect 64
Enable Mobile Connect	65

Turn Mobile Connect On or Off for All Remote Destinations from Desk Phone 65

Switch Desk Phone Call to Mobile Phone 65

Switch Mobile Call to Desk Phone 66

Hand Off Call from Mobile Phone to Desk Phone 66

Line Status 66

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

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Line Status Indicators 66

Custom Line Filters 67

Add Line Filter 68

Select Active Line Filter 68

Delete Line Filter 69

Duplicate Line Filter 69

Edit Line Filter 69

Rename Line Filter 70

Hunt Groups 70

Display Queue Statistics 71

Barge 71

Set Up Barge Alert 71

Add Yourself to Call on Shared Line 72

Enable Privacy on Shared Line 72

Toggle Prompt for Barge 72

Dismiss Barge Alert Prompt Window 73

Call Chaperone 73

Record Chaperoned Call 73

Uniform Resource Identifier Dialing 74

Intelligent Proximity 75

Pair a Mobile Device 75

Mobile Device Autoconnect 76

Switch Connected Mobile Devices 76

Unpair a Mobile Device 76

Answer Mobile Call 76

Decline Mobile Call 76

Place Mobile Call 77

Mobile Audio Playout via Bluetooth 77

Adjust Mobile Device Volume 77

Mobile Contacts and Mobile Call History Sharing 77

Sync Bluetooth Contacts 77

Save Bluetooth Contacts 78

C H A P T E R 8

Advanced Operations 79

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		Applications 79
		View Active Applications			79
		Switch to Active Applications				80
		Close Active Applications			80
		Call Functions	80
		Agent Greeting		80
		Alert Calls	81
		Actionable Incoming Call Alert 81
		Answer 81
		Client Matter Code 81
		Forced Authorization Code 82
		Secure and Nonsecure Indication Tones 82
		Shared Lines 82
		Feature Buttons and Softkey			83
		Survivable Remote Site Telephony Overview 84
		User Preferences 89
C H A P T E R	9	User Preferences 89
		Adjust Phone Screen Brightness				89
		Adjust Headset Sidetone 90
		Change Ringtone		90
		Change Wallpaper		91
		Change Font Size		91
		Charge Your Mobile Device			92
		Phone Services	93
		Line Settings 94
		Accessories 95
C H A P T E R	1 0	Accessories 95
		Accessory List	95
		View Accessories List 96
		View Accessories Details 96
		USB Devices 97
		Set Up Wideband for Analog Headset 97
		Bluetooth Headsets 97
		Add Bluetooth Accessory			99
		Connect Bluetooth Accessory				99

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C H A P T E R 1 1

C H A P T E R 1 2

C H A P T E R 1 3

Turn On Bluetooth 99

Disconnect Bluetooth Accessory 100

Delete Bluetooth Accessory 100

USB Headsets 101

Frequently Asked Questions 103

Why Can't I See All Active Calls on My Phone? 103

How Do I Redirect an Incoming Call? 104

How Do I Silence a Ringing Call If I'm On a Call? 104

How Do I Resume a Call That is On Hold? 104

What Is the Difference Between Buttons on the Left and Those on the Right of the Screen? 105

Why Do Softkeys Keep Changing? 105

What Is the Best Way to Look at Calls When I Have a Shared Line or Multiple Lines? 105

What Should I Do If I Accidentally Press a Button While on a Call? 106

How Do I Check Missed Calls? 106

How Do I Exit from a Running Application? 106

How Do I Connect Two Calls and then Drop from the Line Myself? 107

What Does the Swap Softkey Do? 107

How Do I Cancel a Conference or Transfer After I Start It? 107

How Can I Combine Two Calls Into a Single Conference Call? 108

Why Does My Phone Not Wake Up? 108

What Do Four Rings in Succession Mean? 108

Troubleshooting 109

Missing Alert Calls Button 109

Missing All Calls Button 109

Cannot Sign In to Personal Directory 110

Cannot Access Self Care Portal 110

Security Error Message 110

Report Phone Problems 111

Documentation, Service Requests, and Additional Information 111

Product Safety and Security 113

Safety and Performance Information 113

Power Outage 113

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Contents

C H A P T E R 1 4

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External Devices 113

Bluetooth Wireless Headset Performance 114

Power Information 114

FCC Compliance Statements 114

FCC Part 15.21 Statement 114

FCC RF Radiation Exposure Statement 114

FCC Receivers and Class B Digital Statement 115

Cisco Product Security Overview 115

Warranty 117

Cisco One-Year Limited Hardware Warranty Terms 117

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

C H A P T E R 1

Getting Started

•	Accessibility Features, page 1
•	Cisco IP Phone 8841, page 1
•	Cisco IP Phone 8851, page 6
•	Cisco IP Phone 8861, page 10
•	Power Save and Power Save Plus, page 15
•	Additional Information, page 16

Accessibility Features

The Cisco IP Phones 8841, 8851, and 8861 provide accessibility features for the vision impaired, the blind, and the hearing and mobility impaired.

For detailed information about the accessibility features on these phones, see Accessibility Features for the Cisco IP Phone 8841, 8851, and 8861.

Draft comment: Need to update link once Accessbility Features Guide doc is posted.

You can also find more information about accessibility at this Cisco website:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco IP Phone 8841

The following sections describe attributes of the Cisco IP Phone 8841.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

REVIEW DRAFT - CISCO CONFIDENTIAL

1	DC adaptor port (DC48V).	5	Access port (10/100/1000 PC) connection.
2	AC-to-DC power supply (optional).	6	Auxiliary port.
3	AC power wall plug (optional).	7	Handset connection.
4	Network port (10/100/1000 SW) connection.	8	Analog headset connection (optional).
	IEEE 802.3at power enabled.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

•Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. (These buttons are also called feature buttons.)

•Session buttons (right side): Use to perform tasks such as answering a call, resuming a held call, or (when not being used for an active call) initiating phone functions such as displaying missed calls. Each call on your phone is associated with a session button.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

REVIEW DRAFT - CISCO CONFIDENTIAL

Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady
		red).
2	Phone screen	Shows information about your phone such as directory number, active
		call and line status, softkey options, speed dials, placed calls, and phone
		menu listings.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

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Programmable feature buttons

Softkey buttons

Navigation cluster and Select button

Release Button

Hold/Resume button

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:

•Phone lines and intercom lines

•Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

•Web-based services (for example, a Personal Address Book button)

•Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

•Green, steady: Active call or two-way intercom call

•Green, flashing: Held call

•Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

•Amber, flashing: Incoming call or reverting call

•Red, steady: Remote line in use (shared line or Line Status)

•Red, flashing: Remote line on hold

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item.

Ends a connected call or session.

Places an active call on hold and resumes the held call.

Conference button

Creates a conference call.

Transfer button

Transfers a call.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

		Buttons and Hardware
	REVIEW DRAFT - CISCO CONFIDENTIAL
10	Speakerphone button	Toggles the speakerphone on or off. When the speakerphone is on, the
		button is lit.
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the
		button is lit.
12	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.
13	Keypad	Allows you to dial phone numbers, enter letters, and select menu items
		(by entering the item number).
14	Volume button	Controls the handset, headset, and speakerphone volume (off hook) and
		the ringer volume (on hook).
15	Contacts button	Opens or closes the Directories menu. Use the Contacts button to access
		personal and corporate directories.
16	Applications button	Opens or closes the Applications menu. Use the Applications button to
		access call history, user preferences, phone settings, and phone model
		information.
17	Messages button	Autodials your voice messaging system (varies by system).
18	Back button	Returns to the previous screen or menu.
19	Handset	Phone handset.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Cisco IP Phone 8851

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Cisco IP Phone 8851

The following sections describe attributes of the Cisco IP Phone 8851.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

1	DC adaptor port (DC48V).	5	Access port (10/100/1000 PC) connection.
2	AC-to-DC power supply (optional).	6	Auxiliary port.
3	AC power wall plug (optional).	7	Handset connection.
4	Network port (10/100/1000 SW) connection.	8	Analog headset connection (optional).
	IEEE 802.3at power enabled.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

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Note Each USB port supports a maximum of five supported and nonsupported devices that are connected to the phone. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices. Many third-party USB products count as multiple USB devices, forexample,adevicecontainingUSBhubandheadsetcancountastwoUSBdevices. Formoreinformation, see the USB device documentation.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

•Programmable feature buttons (left side): Use to view calls on a line or access features such as Speed Dial or All Calls. These buttons are also called feature buttons.

Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady
		red).

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Buttons and Hardware

Getting Started

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Phone screen	Shows information about your phone such as directory number, active
	call and line status, softkey options, speed dials, placed calls, and phone
	menu listings.

Programmable feature buttons

Softkey buttons

Navigation cluster and Select button

Release Button

Hold/Resume button

Depending on how your system administrator sets up the phone, programmable feature buttons (on each side of the phone screen) provide access to:

•Phone lines and intercom lines

•Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

•Web-based services (for example, a Personal Address Book button)

•Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

•Green, steady: Active call or two-way intercom call

•Green, flashing: Held call

•Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

•Amber, flashing: Incoming call or reverting call

•Red, steady: Remote line in use (shared line or Line Status)

•Red, flashing: Remote line on hold

Depending on how your system administrator sets up the phone, enable softkey options displayed on your phone screen.

The Navigation cluster and Select button allows you to scroll through menus, highlight items and select the highlighted item.

Ends a connected call or session.

Places an active call on hold and resumes the held call.

Conference button

Creates a conference call.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

		Buttons and Hardware
	REVIEW DRAFT - CISCO CONFIDENTIAL
9	Transfer button	Transfers a call.
10	Speakerphone button	Toggles the speakerphone on or off. When the speakerphone is on, the
		button is lit.
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the
		button is lit.
12	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.
13	Keypad	Allows you to dial phone numbers, enter letters, and select menu items
		(by entering the item number).
14	Volume button	Controls the handset, headset, and speakerphone volume (off hook) and
		the ringer volume (on hook).
15	Contacts button	Opens or closes the Directories menu. Use the Contacts button to access
		personal and corporate directories.
16	Applications button	Opens or closes the Applications menu. Use the Applications button to
		access call history, user preferences, phone settings, and phone model
		information.
17	Messages button	Autodials your voice messaging system (varies by system).
18	Back button	Returns to the previous screen or menu.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Cisco IP Phone 8861

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19 Handset Phone handset.

Cisco IP Phone 8861

The following sections describe attributes of the Cisco IP Phone 8861.

Phone Connections

Connect your phone to the corporate IP telephony network, using the following diagram.

Draft comment: image will be updated to display Cisco IP Phones 8841, 8851, and 8861

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Cisco Systems 88611057, 88511056 User Manual

Getting Started

Phone Connections

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1	DC adaptor port (DC48V).	5	Access port (10/100/1000 PC) connection.
2	AC-to-DC power supply (optional).	6	Auxiliary port.
3	AC power wall plug (optional).	7	Handset connection.
4	Network port (10/100/1000 SW) connection.	8	Analog headset connection (optional).
	IEEE 802.3at power enabled.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

REVIEW DRAFT - CISCO CONFIDENTIAL

Note Each USB port supports the connection of up to five supported and nonsupported devices. Each device connected to the phone is included in the maximum device count. For example, your phone can support five USB devices (such as four standard USB devices and one hub) on the side port and five additional standard USB devices on the back port. Many third-party USB products count as multiple USB devices, forexample,adevicecontainingUSBhubandheadsetcancountastwoUSBdevices. Formoreinformation, see the USB device documentation.

Buttons and Hardware

Your phone provides quick access to your phone lines, features, and call sessions:

•Use the feature buttons (on the left) to view calls on a line or access features such as Speed Dial or All Calls.

•Use the call session buttons (on the right) to perform tasks such as making a call, answering a call, or resuming a held call. Each call on your phone is associated with a session button.

Note If you are using a locale that reads right to left, such as Arabic, the line button and session button locations are swapped.

1	Handset light strip	Indicates an incoming call (flashing red) or new voice message (steady
		red).

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Buttons and Hardware

REVIEW DRAFT - CISCO CONFIDENTIAL

2	Phone screen	Shows information about your phone such as directory number, active
		call and line status, softkey options, speed dials, placed calls, and phone
		menu listings.
3	Programmable feature	Depending on how your system administrator sets up the phone,
	buttons	programmable feature buttons (on each side of the phone screen) provide
		access to:

• Phone lines and intercom lines

• Speed-dial numbers (speed-dial buttons, including the Line Status speed-dial features)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy button)

Buttons illuminate to indicate status:

•Green, steady: Active call or two-way intercom call

•Green, flashing: Held call

•Amber, steady: Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

•Amber, flashing: Incoming call or reverting call

•Red, steady: Remote line in use (shared line or Line Status)

•Red, flashing: Remote line on hold

4	Softkey buttons	Depending on how your system administrator sets up the phone, enable
		softkey options displayed on your phone screen.

5	Navigation cluster and	The Navigation cluster and Select button allows you to scroll through
	Select button	menus, highlight items and select the highlighted item.
	Select button
6	Release Button	Ends a connected call or session.
7	Hold/Resume button	Places an active call on hold and resumes the held call.
8	Conference button	Creates a conference call.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

		Getting Started
Buttons and Hardware
	REVIEW DRAFT - CISCO CONFIDENTIAL
9	Transfer button	Transfers a call.
10	Speakerphone button	Toggles the speakerphone on or off. When the speakerphone is on, the
		button is lit.
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the
		button is lit.
12	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.
13	Keypad	Allows you to dial phone numbers, enter letters, and select menu items
		(by entering the item number).
14	Volume button	Controls the handset, headset, and speakerphone volume (off hook) and
		the ringer volume (on hook).
15	Contacts button	Opens or closes the Directories menu. Use the Contacts button to access
		personal and corporate directories.
16	Applications button	Opens or closes the Applications menu. Use the Applications button to
		access call history, user preferences, phone settings, and phone model
		information.
17	Messages button	Autodials your voice messaging system (varies by system).
18	Back button	Returns to the previous screen or menu.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Power Save and Power Save Plus

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Handset

Phone handset.

Power Save and Power Save Plus

There are two levels of energy-saving modes that your system administrator can set up:

•Power Save—The phone display goes blank when not in use for a period of time, reducing the power requirements.

•Power Save Plus—The phone display goes blank, turning the phone off and on at predetermined times. The power to the phone is significantly reduced.

Power Save

Depending on how your system administrator set up your phone, the phone display may go into a power-save mode (the phone screen appears blank and the Select button is lit white).

To turn on the phone display, press any button, touch the blank phone screen, or pick up the handset.

Power Save Plus

Your Cisco IP Phone supports the Cisco EnergyWise (EW) program, also known as Power Save Plus. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. If your phone goes into the Power Save Plus mode, the Select button is lit white.

Ten minutes before the scheduled sleep time, the Select button lights up and you receive a message that your phone will power off at a specific time. If enabled by your system administrator, you also hear your ringtone play. The ringtone plays according to the following schedule:

•At 10 minutes before power off, the ringtone plays four times

•At 7 minutes before power off, the ringtone plays four times

•At 4 minutes before power off, the ringtone plays four times

•At 30 seconds before power off, the ring tone plays 15 times or until the phone powers off

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is about to power down. To keep the phone active, you need to press OK in the message or any key on the phone. If you do not press the button or any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before telling you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is about to power off.

After your phone goes to sleep, press Select to wake up your phone. After the phone is inactive for a period of time, a message displays to alert you that the phone is about to power down. At the configured wake time, your phone powers up.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Getting Started

Additional Information

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Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, contact your system administrator.

Additional Information

You can access the Cisco website at this URL: http://www.cisco.com/

Within the Cisco website, you can find the following information:

•Cisco IP Phone 8841, 8851, and 8861 quick reference cards, quick start guides, and end-user guides: http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#

•Licensing information: http://rtp-aspw-ccms1.cisco.com/astoria/_id_00000013UKF720YZ_CISCO!supkumar#

•Cisco international websites:

Allows access to international Cisco websites from www.cisco.com by clicking the Worldwide [change] link at the top of the web page.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

C H A P T E R 2

Phone Setup

• Connect Footstand, page 17

• Adjust Handset Rest, page 18

• Secure Phone with Cable Lock, page 18

Connect Footstand

If your phone is placed on a table or desk, connect the footstand to the back of the phone. Your phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles 35 degrees to 50 degrees.

Note Adjusting the footstand to the required angle may require more force than you expect.

Procedure

Step 1 Insert the connectors into the slots provided.

Step 2 Press the footstand until the connectors snap into place.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Setup

Adjust Handset Rest

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Adjust Handset Rest

If your phone is wall-mounted, you may need to adjust the handset rest to ensure that the receiver does not slip out of the cradle.

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Secure Phone with Cable Lock

You can secure the phone to a desktop by using a laptop cable lock. The lock connects to the antitheft security connector on the back of the phone and the cable can be secured to a desktop.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Setup

Secure Phone with Cable Lock

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The security slot can accommodate a lock up to 20 mm wide. Compatible laptop cable locks include the Kensington laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.

Procedure

Step 1 Wrap the looped end of the cable lock and wrap it around object to which you want to secure your phone.

Step 2 Pass the lock through the looped end of the cable.

Step 3 Unlock the cable lock.

Note There are two kinds of cable locks: keyed and combination. Depending on what type of lock you have, unlock it by using the key or the correct combination.

Step 4 Press and hold the locking button to align the locking teeth.

Step 5 Insert the cable lock into the lock slot of your phone and release the locking button.

Step 6 Lock the cable lock.

Note For keyed locks, turn the key 90 degrees in the clockwise direction and pull the key out of the lock. For combination locks, rotate the lock 90 degrees and then scramble the combination.

Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

Phone Setup

Secure Phone with Cable Lock

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Cisco IP Phone 8841, 8851, and 8861 User Guide for Cisco Unified Communications Manager 10.5

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