Cisco 7965 User Manual

Operating Instructions for the IP Phone 7965

Dear Members of Staff,

We have a highly efficient telephone system.

These brief operating instructions are intended to explain the numerous functions of the telephone to you and make everyday communication easier for you.

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Cisco IP Telephone 7965

1	Programmable keys	Depending on the configuration, these keys
		can have the following function:
		- telephone line (personal line),
		-	telephone line (shared line),
		-	speed dial keys.

The keys light up in colour in order to indicate the following statuses of the telephone lines:

green, permanent: active call;

green, winking: call held;

yellow, permanent: call ON/OFF activated or registered with a hunt group;

yellow, winking: incoming or returning call;

red, permanent: shared line occupied.

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2	Telephone support button	To adjust the angle of the telephone on the desktop.
3	Display key	Activates the telephone display after the energy saver
		mode.
4	News key	Access to the voicemail box.
5	Directory key	This key enables you to access the call log, your
		personal directory and the firm’s directory.
6	Help key	Activates the help menu.
7	Settings key	The settings menu enables you to adjust the settings
		of the telephone display and to change the ring tunes.
8	Service key	To access services you may have subscribed to.
9	Volume key	To adjust the receiver, headset and loudspeaker
		volume (when handset is lifted) and the ring tone
		volume (when the handset is replaced).
10	Loudspeaker key	Switches the loudspeaker on/off.
11	Muting key	Switches the microphone on/off. When the microphone
		is off, the key is lit up.
12	Headset key	When you use the telephone with a headset, use this
		key to take the call.
13	Navigation key	Enables you to navigate through menus and directories.
14	Keypad	To dial numbers and browse through directories.
15	Softkeys	Their functions are indicated on the display.
16	LED on the receiver	Provides information about incoming calls and new
		voicemails.
17	Telephone display	Information about calls and functions.

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Telephone functions

Calling	with receiver	Lift receiver – dial number.
	with loudspeaker	Press	– dial number.
	with headset	Press	– dial number.
Putting through a call		Press Transfer softkey – dial number.
- Addressee		Press Transfer softkey again.
- Addressee does NOT answer		Press EndCall softkey.
		Press Resume softkey to return to caller.
Holding a call		Press Hold softkey; line key is winking.
Bringing back from hold		Press Resume softkey or winking key.
Addressee does not answer
Activating return call		Press CallBack softkey.
		The relevant information about the return call thus
		initiated will display.
Answering return call		As soon as the addressee is free, you will receive a
		message to that effect on the display.
		Press Dial softkey.
Redialling		Press Redial softkey to redial the last number,
		or
			press navigation key to display the numbers
			selected earier.
Conference		Press Confrn softkey.
up to 6 participants		You may have to press the more softkey for
		Confrn to display.
		Dial the participant’s number.
		Wait until the participant answers the call.
		Then redial Confrn to add the participant to the
		conference. Further conference participants can only
		be added by the conference chair (initiator).
Displaying conference participants		Press ConfList softkey.
		You may have to press the more softkey for
		ConfList to display.
		All the conference participants are listed.
		The participant with an * is the initiator of the conference.
Removing conference participants		Highlight the participant’s name in the conference list
		and then press Remove.
		Depending on the configuration, only the initiator is
		permitted to use this function.

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Telephone functions

Redirecting	Press CFwdALL softkey.
	Dial number of your choice.
	Redirection only applies to the telephone line in question.
	If your set has several lines, you will have to activate
	redirection for all the lines.
	The addressee’s number for the redirected call can be
	seen on the telephone display.
Taking over a call	Press PickUp key.
Within the configured group	The call is now ringing on your set.
	Press Answer softkey.
Taking over with BLF	Press BLF key when a call is coming in.
Call logs	Press directory key.
100 entries	Missed Calls
per list	Received Calls
	Placed Calls
Displaying details	Highlight entry of your choice.
	Press Details softkey.
Deleting entry	Highlight entry of your choice.
	Press Remove softkey.
Deleting entire list	Highlight list of your choice.
	Press Clear softkey.
	You may have to press the more softkey for
	Clear to display.
Personal telephone directory	User ID: like Windows login name
	PIN: must first be defined through the web.
	Entries into the personal telephone directory are made
	through the web (cf. chapter on “Website for user options).
	With Sign Out, your telephone directory will again be
	password-protected.
BLF function	A BLF key enables you to see the status of the monitored
	lines (for instance, your boss’s line). If a call is coming in
	on this line, you can answer it by pressing the BLF key.
	At the same time, the BLF key only serves as a speed dial
	key, which you can also use to call one of the extensions
	or put a call through to it.
	A BLF key must be set up by the Administrator.

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