Cisco 7911G, 7906G User Manual

Cisco Unified IP Phone 7906G and 7911G Phone Guide for Cisco Unified Communicatons Manager 6.0 (SCCP and SIP)

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive

San Jose, CA 95134-1706 USA http://www.cisco.com Tel: [phone]

800 553-NETS (6387) Fax: [phone]

Common Phone Tasks

View online help		Press	and choose
on the phone		Help.
Place a call		Go off-hook before or
		after dialing a number.
Redial a number		Press Redial.
Talk using the		(Group Listen mode
handset and listen		only.) Press GListen.
on the speaker
Listen on the		(Monitor mode only.)
speaker only		Press Monitor.
Use your call logs		Press	and select
		Directories > Missed
		Calls, Placed Calls, or
		Received Calls. Select a
		number and press Dial.
Edit a number		Press EditDial, << or >>.
Hold/resume a call		Highlight a call to put on
		hold or resume from
		hold, and press		.
Transfer a call to a		Press Transfer, enter the
new number		number, then press
		Transfer again.
Start a standard		Press more > Confrn and
(ad hoc) conference		dial the participant, then
call		press Confrn again.

Cisco, Cisco Systems, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0610R)

© 2007 Cisco Systems, Inc. All rights reserved.

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QUICK REFERENCE

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

(SCCP and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Speed Dialing

Common Phone Tasks

Softkey Definitions

AbbrDial	Dial using a speed-dial index
	number
Answer	Answer a call
Barge	Add yourself to a call on a shared
	line
CallBack	Receive notification when a busy
	extension becomes available
Cancel	Cancel an action or exit a screen
	without applying changes
cBarge	Add yourself to a call on a shared
	line and establish a conference
CFwdALL	Setup/cancel call forwarding
Clear	Delete records or settings
Close	Close the current window
ConfList	View conference participants
Confrn	Create a conference call
Delete	Remove characters to the right of
	the cursor when using EditDial

Details Opens the Details call record for a (SCCP only) multiparty call in the Missed Calls

and Received Calls logs

Dial Dial a phone number

DirTrfr Transfer two calls to each other (SCCP only)

DND	Turn on/off Do Not Disturb
	(DND)
EditDial	Edit a number in a call log
EndCall	Disconnect the current call
Erase	Reset settings to their defaults
Exit	Return to the previous screen

GListen	Talk using the handset and listen
	on the speaker (Group Listen)
GLOff	Disable Group Listen
GPickUp	Answer a call ringing in another
	group
iDivert	Send or redirect a call to a voice
	message system
Join	Join several calls on a single line to
(SCCP only)	create a conference
MeetMe	Host a Meet-Me conference call
Monitor	Listen to a call on the speaker
MonOff	Disable the Monitor function
more	Display additional softkeys
Msgs	Access voice mail system
New Call	Make a new call
OPickUp	Answer a call ringing in an
	associated group
Park	Store a call using Call Park
PickUp	Answer a call in your group
QRT	Submit call problems to the system
	administrator
Redial	Redial the most recently dialed
	number
Remove	Remove a conference participant
RMLstC	Drop the last party added to a
	conference call
Search	Search for a directory listing
Transfer	Transfer a call
Update	Refresh content
VidMode	Choose a video display mode
(SCCP only)

<<	Delete entered characters
>>	Move through entered characters

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold

Connected call

Off-hook

On-hook

Incoming call

Shared line in use

Authenticated call

Encrypted call

Priority call

Medium priority call

High priority call

Highest priority call

Other Features

Speed Dial configured

Message waiting

Option selected

Feature enabled

URL entry in call log is ready to edit (SIP only)

Audio or Video Mode

Handset in use

Speaker in use (Monitor on)

Video enabled (Cisco Unified

IP Phone 7911G only with SCCP)

Button Icons

Volume

Navigation

Hold

Applications Menu

Speed Dialing

	If you want to... Then...
	Speed dial a	• Press	and select a
	number
		number to dial.

•Press and choose

Directories > Speed Dials. Select a number to dial.

•Enter a speed-dial number while on-hook and press AbbrDial.

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 8

Understanding Buttons and Hardware 8

Understanding Lines vs. Calls 10

Understanding Line and Call Icons 10

Accessing Applications Menus 10

Accessing the Help System on Your Phone 11

Understanding Feature Availability	11
Understanding SIP vs. SCCP 11
Basic Call Handling 12
Placing a Call—Basic Options 12
Placing a Call—Additional Options	13
Answering a Call 14
Ending a Call 15
Using Hold and Resume 16
Switching Between Multiple Calls	17

Switching an In-Progress Call to Another Phone 17

Viewing Multiple Calls 17

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

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Transferring Calls 18

Sending a Call to a Voice Message System 19

Forwarding All Calls to Another Number 20

Using Do Not Disturb 20

Making Conference Calls 21

Understanding Types of Conference Calls 21

Starting and Joining a Standard Conference 22

Starting or Joining a Meet-Me Conference Call 24

Advanced Call Handling 25

Speed Dialing 25

Picking Up a Redirected Call on Your Phone 26

Storing and Retrieving Parked Calls 27

Logging Out of Hunt Groups 27

Using a Shared Line 28

Understanding Shared Lines 28

Adding Yourself to a Shared-Line Call 29

Preventing Others from Viewing or Barging a Shared-Line Call 30

Making and Receiving Secure Calls 30

Tracing Suspicious Calls 31

Prioritizing Critical Calls 32

Using Cisco Extension Mobility 33

Managing Business Calls Using a Single Phone Number 34

Using a Handset, Headset, and Speaker 36

Using the Group Listen Feature 36

Using the Monitor Feature 37

Using and Obtaining a Headset 38

Using AutoAnswer 38

Changing Phone Settings 39

Customizing Rings and Message Indicators 39

Customizing the Phone Screen 40

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Using Call Logs and Directories 41
Using Call Logs	41
Directory Dialing	43
Using Corporate Directory on Your Phone			43
Using Personal Directory on Your Phone			44
Accessing Voice Messages 47
Using the User Options Web Pages 48
Accessing Your User Options Web Pages		48
Configuring Features and Services on the Web 49
Using Personal Directory on the Web		49
Using Your Personal Address Book on the Web				49
Configuring Fast Dials on the Web		50
Using the Address Book Synchronization Tool				51
Setting Up Speed Dials on the Web 51
Setting Up Phone Services on the Web		52
Controlling User Settings on the Web		53
Controlling Line Settings on the Web		54
Using Cisco WebDialer 55
Setting Up Phones and Access Lists for Mobile Connect					57
Understanding Additional Configuration Options				60
Troubleshooting Your Phone 61
General Troubleshooting 61
Viewing Phone Administration Data 62
Using the Quality Reporting Tool 62
Cisco One-Year Limited Hardware Warranty Terms					63

Index 65

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly-used sections.

If you want to...	Then...
Explore your phone on your own	Press	and choose Help.
Review safety information	See Safety and Performance Information, page 2.
Connect your phone	See Connecting Your Phone, page 4.
Use your phone after it is installed	Start with An Overview of Your Phone, page 8.
Learn about the phone buttons	See Understanding Buttons and Hardware, page 8.
Make calls	See Placing a Call—Basic Options, page 12.
Put calls on hold	See Using Hold and Resume, page 16.
Transfer calls	See Transferring Calls, page 18.
Make conference calls	See Making Conference Calls, page 21.
Set up speed dialing	See Speed Dialing, page 25.
Share a phone number	See Using a Shared Line, page 28.
Use the speaker on the phone	See Using a Handset, Headset, and Speaker, page 36.
Change the ring volume or tone	See Changing Phone Settings, page 39.
View your missed calls	See Using Call Logs and Directories, page 41.
Listen to your voice messages	See Accessing Voice Messages, page 47.
See softkey and icon definitions	Refer to the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

1

Finding Additional Information

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

•Move the external device away from the source of the RF or AF signals.

•Route the external device cables away from the source of the RF or AF signals.

•Use shielded cables for the external device, or use cables with a better shield and connector.

•Shorten the length of the external device cable.

•Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

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Getting Started

Caution In European Union countries, use only headsets that are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to [e-mail].

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

3

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics below to connect your phone.

The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:

3

	5
1	4

79976

1	Network port (10/100 SW)	4	AC-to-DC power supply
2	Handset port	5	AC power cord
3	DC adapter port (DC48V)

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Connecting Your Phone

The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:

4

3

6

	1			5	91638
		2
1	Network port (10/100 SW)					4	DC adapter port (DC48V)
2	Access port (10/100 PC)					5	AC-to-DC power supply
3	Handset port					6	AC power cord

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

5

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1

2

3

77354

1Set the handset aside and pull the square plastic tab from the handset rest.

2Rotate the tab 180 degrees.

3Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using the Tool for Auto-Registered Phones Support (TAPS). TAPS might be used either for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will restart.

Headset Information

To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port on the back of your phone.

Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer to headset manufacturer’s product documentation for more information.

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Connecting Your Phone

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices (headsets) that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can either be heard by the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well with Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

7

An Overview of Your Phone

Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide specialized or advanced telephony features that extend your call-handling capabilities. Depending on configuration, your phone supports:

•Access to network data, XML applications, and web-based services.

•Online customizing of phone features and services from your User Options web pages.

Understanding Buttons and Hardware

You can use this graphic below to identify the buttons and hardware on your phone.

1 2

9

8

3

4

5

6

7

10

91031

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			An Overview of Your Phone
			For more information,
	Item	Description	see...
1	Phone screen	Displays phone menus and call activity	Accessing Applications
		including caller ID, call duration, and call state.	Menus, page 10 and
			Understanding Feature
			Availability, page 11.
2	Cisco Unified IP	Indicates your Cisco Unified IP Phone model	—
	Phone series	series.
3	Softkey buttons	Each activates a softkey option displayed on	Softkey Definitions,
		your phone screen.	page 3.
4	Navigation button	Allows you to scroll through menu items and	Accessing Applications
		highlight items. When the phone is on-hook,	Menus, page 10 and
		displays your Speed Dials.	Speed Dialing, page 25.
5	Applications Menu	Displays the Applications menu that provides	Accessing Applications
	button	access to a voice message system, phone logs	Menus, page 10.
		and directories, settings, services, and help.
6	Hold button	Places the active call on hold, resumes a call on	Using Hold and
		hold, and switches between an active call and a	Resume, page 16.
		call on hold.
7	Keypad	Allows you to dial phone numbers, enter	Basic Call Handling,
		letters, and choose menu items.	page 12.
8	Volume button	Controls the handset, headset, speaker, and	Using a Handset,
		ringer volume.	Headset, and Speaker,
			page 36.
9	Handset with light	The light strip on the handset indicates an	Accessing Voice
	strip	incoming call or new voice message.	Messages, page 47.
10	Footstand	Allows the phone to stand at a convenient angle	—
		on a desk or table.

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9

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—Each line corresponds to a phone number (or extension) that others can use to call you. Your phone can support one line.

•Calls—Each line can support multiple calls. By default, your phone supports up to six connected calls, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing, connected, and so on).

Icon	Call or line state	Description
	On-hook line	No call activity on this line.
	Off-hook line	You are dialing a number or an outgoing call is ringing.
	Connected call	You are connected to the other party.
	Ringing call	A call is ringing on your line.
	Call on hold	You have put this call on hold. See Using Hold and Resume, page 16.
	Remote-in-use	Another phone that shares your line has a connected call. See
		Understanding Shared Lines, page 28.
	Reverting call	A holding call is reverting to your phone. See Using Hold and Resume,
		page 16.
	Authenticated call	See Making and Receiving Secure Calls, page 30.
	Encrypted call	See Making and Receiving Secure Calls, page 30.

Accessing Applications Menus

Use the Applications menus to access phone features.

If you want to...	Then...
Access the Applications	Press	to display a list of Applications: Messages, Directory,
menus	Settings, Services, and Help.
Scroll through a list or	Press	.
menu
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		An Overview of Your Phone
If you want to...	Then...
Select a menu item	Press	to highlight a menu item, then press Select.
	You can also press the number on the keypad that corresponds
	to the number for the menu item.
Go back one level in a menu	Press Exit. (Note that if you press Exit from the top-level of a
	menu, the menu will close.)
Close a menu (and return to	Press Exit one or more times until the menu closes, or press		.
the Applications menu)
Exit the Applications menu	Press	or Exit.

Note After you press , the LED turns green and stays lit while you are using the Applications menus. If you depart from an application without pressing or Exit (for example, to answer a new call), the phone screen display may change but the button stays green. If you press again, the application that you were using resumes at the point when it was interrupted.

Accessing the Help System on Your Phone

The Cisco Unified IP Phone 7906G and 7911G provide a comprehensive online help system. To view the phone help, press and choose Help.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

11

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

				For more information,
If you want to...	Then...			see...
Place a call	Pick up the handset and dial the number.			An Overview of Your
				Phone, page 8.
Dial on-hook (with dial	Press New Call and dial the number.			—
tone)
Redial a number	Press Redial.			—
Place a call when	1.	Press	.	Using Hold and
another call is active	2.	Press New Call.		Resume, page 16.
	3.	Enter a number.
Dial from a call log	1.	Press	and select Directories > Missed	Using Call Logs,
		Calls, Received Calls, or Placed Calls.		page 41.
	2.	Scroll to the number and press Dial.

Tips

•You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset and press Dial.

•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.

•If you make a mistake while dialing, press << to erase digits.

•If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

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Basic Call Handling

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

				For more information,
If you want to...	Then...			see...
Speed dial a number	Do one of the following:			Speed Dialing, page 25.
	•	Press	, choose a speed-dial number,
		and press Dial.
	•	Press	and select Directories >
		Speed Dials. Select a number and press
		Dial.
	•	Use the Abbreviated Dial feature.
	•	Use the Fast Dial feature.
Dial from a corporate	1.	Press	and select Directories >	Using Call Logs,
directory on your phone		Corporate Directory (name can vary).		page 41.
	2.	Enter a name and press Search.
	3.	Highlight a listing and go off-hook.
Dial from a corporate	1.	Open a web browser and go to a		Using
directory on your personal		WebDialer-enabled corporate		Cisco WebDialer,
computer using		directory.		page 55.
Cisco WebDialer	2.	Click the number that you want to
		dial.
Use Cisco CallBack to receive	1.	Press CallBack while listening to the		Your system
notification when a busy or		busy tone or ring sound.		administrator.
ringing extension is available	2.	Hang up. Your phone alerts you when
		the line is free.
	3.	Place the call again.
Make a priority (precedence)	Enter the Multilevel Precedence and			Prioritizing Critical
call (SCCP phones only)	Preemption (MLPP) access number, then			Calls, page 32.
	enter a phone number.
Dial from a Personal Address	1.	Press	and select Directories >	Using the User Options
Book (PAB) entry		Personal Directory to log in.		Web Pages, page 48.
	2.	Choose Personal Address Book and		Using Personal
		search for a listing.		Directory on Your
				Phone, page 44.

Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0

13

			For more information,
If you want to...	Then...		see...
Place a call using a billing or	1.	Dial a number.	Your system
tracking code	2.	After the tone, enter a client matter	administrator.
(SCCP phones only)		code (CMC) or a forced authorization
		code (FAC).
Place a call using your Cisco	Log in to the Cisco Extension Mobility		Using Cisco Extension
Extension Mobility profile	service on a phone.		Mobility, page 33.
Make a call from a cellular	1.	Dial your assigned Mobile Voice	Managing Business
phone using Mobile Voice		access number.	Calls Using a Single
Access	2.	Enter your cellular phone number (if	Phone Number,
			page 34.
		requested) and PIN.
	3.	Press 1 to make a call to an enterprise
		IP phone.
	4.	Dial a desktop phone number other
		than your desktop phone number.

Tip

Obtain this information from your system administrator before using Mobile Voice Access to make a call:

•Mobile Voice Access number

•End user PIN

Answering a Call

You can answer a call by simply lifting the handset, or you can use other options if they are available on your phone.

If you want to...	Then...	For more information, see...
Switch from a connected	Press Answer.	Using Hold and Resume, page 16.
call to answer a new call
Answer a call using call	Press Answer.	Using Hold and Resume, page 16.
waiting
Send a call to a voice	Press iDivert.	Sending a Call to a Voice Message
message system		System, page 19.
Automatically connect	Use AutoAnswer.	Using AutoAnswer, page 38.
incoming calls
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		Basic Call Handling
If you want to...	Then...	For more information, see...
Retrieve a parked call on	Use Call Park or Directed Call Park.	Storing and Retrieving Parked
another phone		Calls, page 27.
Use your phone to answer	Use Call Pickup.	Picking Up a Redirected Call on
a call ringing elsewhere		Your Phone, page 26.
Answer a priority call	Hang up the current call and press	Prioritizing Critical Calls,
(SCCP phones only)	Answer.	page 32.
Answer a call on your	Set up Mobile Connect and answer	Managing Business Calls Using a
cellular phone or other	your phone.	Single Phone Number, page 34.
remote destination	When you enable Mobile Connect:
	• Your desktop and remote
	destinations receive calls
	simultaneously.
	• When you answer the call on
	your desktop phone, the remote
	destinations stop ringing, are
	disconnected, and display a
	missed call message.
	• When you answer the call on
	one remote destination, the
	other remote destinations stop
	ringing, are disconnected, and a
	missed call message is shown on
	the other remote destinations.

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Ending a Call

To end a call, simply hang up. Here are some more details.

If you want to...	Then...
Hang up while using the handset	Return the handset to its cradle. Or press EndCall.
Hang up while monitoring a call (using	Press EndCall.
the speaker)
Hang up one call, but preserve another	Press EndCall. If necessary, remove the call from hold first.
call on the same line
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0		15

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the Hold button becomes lit (red).

If the Hold Reversion feature is enabled for your phone, calls that you leave on hold will revert back to ringing on your phone after a certain length of time. These “reverting” calls remain on hold until you resume them.

Your phone indicates the presence of a reverting call by:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

If you want to...	Then...
Put a call on hold	1.	Make sure the call you want to put on hold is highlighted.
	2.	Press	.
Remove a call from hold	1.	Make sure the appropriate call is highlighted.
	2.	Press	.

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

•When a held call is highlighted, the Hold button becomes lit (red). When a call that is not held is highlighted, and there are other held calls on the line, the Hold button changes to blinking (red).

•If you receive an alert for an incoming call and a reverting call at the same time, by default your phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

•If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

•The duration between Hold Reversion alerts is determined by your system administrator.

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