Zoom MAC User Manual

QUICK

START

and

REFERENCE GUIDE

for

MAC

NOTICE

This document contains proprietary information protected
by copyright, and this Quick Start and Reference Guide
and all the accompanying hardware are copyrighted. All
rights are reserved. No part of this document may be
photocopied or reproduced by mechanical, electronic, or
other means in any form, except for the personal use of
the owner.

The manufacturer does not warrant that the hardware will
work properly in all environments and applications.

Although the hardware has been tested, the manufacturer
makes no warranty and representation, either implied or
expressed, with respect to the hardware and the docu­mentation, quality, performance, merchantability, or fit­ness for a particular purpose. The manufacturer reserves
the right to make changes to the hardware and Quick
Start and Reference Guide content without obligation to
notify any person or organization of the revision or
change.

All brand and product names are the trademarks of their
respective owners.

© Copyright 1998
All rights reserved.

Contents

Introduction ............................................................... 5

What You Need to Use Your Faxmodem................ 5

Documentation Conventions ................................ 6

Chapter 1 Installing the Faxmodem........................... 8

Chapter 2 Using the Faxmodem ............................... 12

Using Other Voice, Fax, and Data

Communications Software ................................. 12

Using Initialization Strings................................. 12

Using AT Commands .........................................14

Returning to the Factory Settings....................... 15

Chapter 3 Solving Common Problems ...................... 16

General Troubleshooting.................................... 17

Echo Troubleshooting ........................................ 20

Dial Troubleshooting.......................................... 21

Connection Troubleshooting............................... 21

Appendix A: Product Summary ................................. 27

Appendix B: Product Specifications .......................... 29

Appendix C: Regulatory Information......................... 30

FCC Part 68 Telecommunications

Statement ......................................................... 30

Industry Canada Attachment ............................. 31

Canadian Emissions Statement.......................... 31

Important Information.............................................. 32

Introduction

Congratulations! You have purchased a powerful, flexible
tool that will help you manage your communications, work
more efficiently, and present a polished and professional
image at home or the office.

This product includes high-speed data and fax capability,
digital answering machine, and multi-user voice mail.

This manual is an installation, troubleshooting, and refer­ence guide. Once you have successfully installed the mo­dem in your Apple Macintosh computer, the software con­trols virtually all access to the fax, data, voice mail, and
other product features.

While many data communications features can be con­trolled using AT commands and S registers, there is rarely
any reason to do so. Summaries of AT commands and S
registers can be found on the Web site www.modems.com.

This quick start and reference guide is organized as fol­lows:

Introduction (this section) lists the items you need to use
the modem.

Installing the Faxmodem (Chapter 1) explains how to
attach the modem to your computer and tells what the
indicator lights mean.

Using the Faxmodem (Chapter 2) provides tips for setting
up your software.

Solving Common Problems (Chapter 3) provides infor­mation to assist you if you have problems.

The Appendixes provide a product description and speci­fications and give details about regulatory compliance.

What You Need to Use Your Faxmodem

Make sure that you have received the following items:

• Your faxmodem hardware (referred to in this manual

as either a “modem” or “faxmodem”)

Introduction 5

• Telephone cord to connect your faxmodem to the tele-

phone line (wall jack)

• AC power adapter

• A Zoom Link CD-ROM disc with communications and

other software

• Software instructions

• Packet of online service offers

For some modems, you may also have received:

• Microphone and speaker or earphone

To use this faxmodem, you also need the following items.

• A Macintosh with an available serial port. Minimum

requirements:

, 68040 or faster Macintosh

, Macintosh OS 7.1 or later

, 8 MB RAM

, Hard drive with at least 10 MB available

• An electrical outlet to connect the power adapter

• Mac-to-modem serial cable (may be included with the

product)

• A telephone line connection (typically, a wall-mounted

telephone jack or socket) where you normally would
plug in a single-line telephone

Documentation Conventions

• In this manual we may use the terms “faxmodem,”

“modem,” and “product” interchangeably to refer to your
faxmodem.

• Commands and command examples described in this

guide appear in bold type. For example: To reset the
modem, type ATZ and press Enter.

We occasionally insert spaces between commands to make
a command line easier to read. You can type the command

6 Quick Start and Reference Guide

line with or without spaces between commands as long as
the command line does not exceed forty (40) characters.

• “0” in a command line indicates the numeral zero, not

the letter O.

Introduction 7

Chapter 1 Installing the Faxmodem

Your computer should be located near a telephone jack.

CAUTION

Before you start, touch a grounded metal surface other
than your computer to discharge static electricity. Static
electricity can damage computer and modem components.

Locate your faxmodem’s serial number on the bot-

1

tom of the case. Write the number in the Impor­tant Information section on page 32.

Turn off the computer.

2

Connect the faxmodem-to-computer cable. Plug one

3

end of the cable into the wide connector on the
back of the faxmodem. Plug the other end into the
serial port in the back of your computer.

Connect the telephone cord. Plug one end of the

4

cord into the PHONE LINE jack on the back of the
faxmodem. Plug the other end into the telephone
line connection (typically mounted on a wall), just
as you would a standard telephone.

Connect the power adapter. Plug one end of the

5

power adapter into the back of the faxmodem. Plug
the other end into an available electrical outlet. You
can leave the power adapter plugged in when you
are not using the faxmodem.

Connect telephone, as shown in the following dia-

6

gram. The faxmodem works with or without a tele­phone connected to it. If your faxmodem came with
a speaker or earphone and microphone, plug them
into the jacks on the back of the faxmodem, as
shown in the illustration.

8 Quick Start and Reference Guide

POWER
CONNECTION

MIC

SPK

Not available
on all models

TELEPHONE

(OPTIONAL)

COMPUTER

TELEPHONE LINE

Turn the computer back on.

7

Turn the faxmodem on by pushing in the power

8

button on the front, as shown in the following dia­gram.

The modem performs a brief self-test.

Chapter 1 Installing the Faxmodem 9

After the self-test, the front panel status lights or LEDs
show the faxmodem’s current state. The MR light should
be on, which shows the faxmodem is ready for use.

Now you can install your fax and data communications
software. Follow the instructions provided with the soft­ware.

Summary of the Indicator Lights

Light Description
OH (Off Hook) Lights when the faxmodem is off hook.
AA (Auto-Answer)* Lights when Auto-Answer is activated. Blinks on

and off when detecting incoming ring.

RI (Ring Indicate)* Blinks on and off when detecting incoming ring.
AA (Auto-Answer) Blinks on or off when detecting incoming ring.

Lights if software uses the modem’s S register
0 to control auto-answer and sets S0 to 1-255
rings.

RD (Receive Data) Light flashes when data is sent from the faxmo-

dem to your computer or other serial device. At
high speeds light may appear on.

TD (Transmit Data) Flashes whenever data or commands are

transmitted from the serial port of your com­puter or other device to the faxmodem.

TR (Terminal Ready) Lights when the terminal is ready to send or

receive data.

CD (Carrier Detect) Lights when the Data Carrier Detect (DCD) sig-

nal from the faxmodem to the computer is on.

CS (Clear to Send) Lights when the faxmodem can accept data

from the computer. The light turns off when
the faxmodem is set for flow control (AT com­mand &K3) and the faxmodem’s data buffer is
full, preventing data flow from the computer.

EC

(Error Correction)

DC

(Data Compression)

Lights when sending data using V.42 or MNP 4
error correction.

Lights when using V.42bis or MNP 5 data com­pression.

V.34 Lights when operating in V.34 mode.

10 Quick Start and Reference Guide