Zoom MAC User Manual

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QUICK START

and

REFERENCE GUIDE

for

MAC

NOTICE

This document contains proprietary information protected by copyright, and this Quick Start and Reference Guide and all the accompanying hardware are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form, except for the personal use of the owner.

The manufacturer does not warrant that the hardware will work properly in all environments and applications.

Although the hardware has been tested, the manufacturer makes no warranty and representation, either implied or expressed, with respect to the hardware and the documentation, quality, performance, merchantability, or fitness for a particular purpose. The manufacturer reserves the right to make changes to the hardware and Quick Start and Reference Guide content without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

© Copyright 1998

All rights reserved.

Contents

 

Introduction ...............................................................

5

What You Need to Use Your Faxmodem ................

5

Documentation Conventions ................................

6

Chapter 1 Installing the Faxmodem ...........................

8

Chapter 2 Using the Faxmodem ...............................

12

Using Other Voice, Fax, and Data

 

Communications Software .................................

12

Using Initialization Strings.................................

12

Using AT Commands .........................................

14

Returning to the Factory Settings.......................

15

Chapter 3 Solving Common Problems ......................

16

General Troubleshooting ....................................

17

Echo Troubleshooting ........................................

20

Dial Troubleshooting..........................................

21

Connection Troubleshooting...............................

21

Appendix A: Product Summary .................................

27

Appendix B: Product Specifications ..........................

29

Appendix C: Regulatory Information.........................

30

FCC Part 68 Telecommunications

 

Statement .........................................................

30

Industry Canada Attachment .............................

31

Canadian Emissions Statement..........................

31

Important Information..............................................

32

Introduction

Congratulations! You have purchased a powerful, flexible tool that will help you manage your communications, work more efficiently, and present a polished and professional image at home or the office.

This product includes high-speed data and fax capability, digital answering machine, and multi-user voice mail.

This manual is an installation, troubleshooting, and reference guide. Once you have successfully installed the modem in your Apple Macintosh computer, the software controls virtually all access to the fax, data, voice mail, and other product features.

While many data communications features can be controlled using AT commands and S registers, there is rarely any reason to do so. Summaries of AT commands and S registers can be found on the Web site www.modems.com.

This quick start and reference guide is organized as follows:

Introduction (this section) lists the items you need to use the modem.

Installing the Faxmodem (Chapter 1) explains how to attach the modem to your computer and tells what the indicator lights mean.

Using the Faxmodem (Chapter 2) provides tips for setting up your software.

Solving Common Problems (Chapter 3) provides information to assist you if you have problems.

The Appendixes provide a product description and specifications and give details about regulatory compliance.

What You Need to Use Your Faxmodem

Make sure that you have received the following items:

Your faxmodem hardware (referred to in this manual as either a “modem” or “faxmodem”)

Introduction

5

Telephone cord to connect your faxmodem to the telephone line (wall jack)

AC power adapter

A Zoom Link CD-ROM disc with communications and other software

Software instructions

Packet of online service offers

For some modems, you may also have received:

Microphone and speaker or earphone

To use this faxmodem, you also need the following items.

A Macintosh with an available serial port. Minimum requirements:

,68040 or faster Macintosh

,Macintosh OS 7.1 or later

,8 MB RAM

,Hard drive with at least 10 MB available

An electrical outlet to connect the power adapter

Mac-to-modem serial cable (may be included with the product)

A telephone line connection (typically, a wall-mounted telephone jack or socket) where you normally would plug in a single-line telephone

Documentation Conventions

In this manual we may use the terms “faxmodem,” “modem,” and “product” interchangeably to refer to your faxmodem.

Commands and command examples described in this guide appear in bold type. For example: To reset the modem, type ATZ and press Enter.

We occasionally insert spaces between commands to make a command line easier to read. You can type the command

6

Quick Start and Reference Guide

line with or without spaces between commands as long as the command line does not exceed forty (40) characters.

0” in a command line indicates the numeral zero, not the letter O.

Introduction

7

Chapter 1 Installing the Faxmodem

Your computer should be located near a telephone jack.

CAUTION

Before you start, touch a grounded metal surface other than your computer to discharge static electricity. Static electricity can damage computer and modem components.

1

Locate your faxmodem’s serial number on the bot-

 

tom of the case. Write the number in the Impor-

tant Information section on page 32.

2

3

Turn off the computer.

Connect the faxmodem-to-computer cable. Plug one end of the cable into the wide connector on the back of the faxmodem. Plug the other end into the serial port in the back of your computer.

4

Connect the telephone cord. Plug one end of the

 

cord into the PHONE LINE jack on the back of the

 

faxmodem. Plug the other end into the telephone

 

line connection (typically mounted on a wall), just

 

as you would a standard telephone.

5

Connect the power adapter. Plug one end of the

 

power adapter into the back of the faxmodem. Plug

 

the other end into an available electrical outlet. You

 

can leave the power adapter plugged in when you

 

are not using the faxmodem.

6

Connect telephone, as shown in the following dia-

gram. The faxmodem works with or without a telephone connected to it. If your faxmodem came with a speaker or earphone and microphone, plug them into the jacks on the back of the faxmodem, as shown in the illustration.

8

Quick Start and Reference Guide

Zoom MAC User Manual

SPK MIC

Not available on all models

TELEPHONE (OPTIONAL)

POWER

CONNECTION

COMPUTER

TELEPHONE LINE

7

Turn the computer back on.

8

Turn the faxmodem on by pushing in the power

button on the front, as shown in the following dia-

gram.

The modem performs a brief self-test.

Chapter 1 Installing the Faxmodem

9

After the self-test, the front panel status lights or LEDs show the faxmodem’s current state. The MR light should be on, which shows the faxmodem is ready for use.

Now you can install your fax and data communications software. Follow the instructions provided with the software.

Summary of the Indicator Lights

Light

Description

OH (Off Hook)

Lights when the faxmodem is off hook.

AA (Auto-Answer)*

Lights when Auto-Answer is activated. Blinks on

 

and off when detecting incoming ring.

RI (Ring Indicate)*

Blinks on and off when detecting incoming ring.

AA (Auto-Answer)

Blinks on or off when detecting incoming ring.

 

Lights if software uses the modem’s S register

 

0 to control auto-answer and sets S0 to 1-255

 

rings.

RD (Receive Data)

Light flashes when data is sent from the faxmo-

 

dem to your computer or other serial device. At

 

high speeds light may appear on.

TD (Transmit Data)

Flashes whenever data or commands are

 

transmitted from the serial port of your com-

 

puter or other device to the faxmodem.

TR (Terminal Ready)

Lights when the terminal is ready to send or

 

receive data.

CD (Carrier Detect)

Lights when the Data Carrier Detect (DCD) sig-

 

nal from the faxmodem to the computer is on.

CS (Clear to Send)

Lights when the faxmodem can accept data

 

from the computer. The light turns off when

 

the faxmodem is set for flow control (AT com-

 

mand &K3) and the faxmodem’s data buffer is

 

full, preventing data flow from the computer.

EC

Lights when sending data using V.42 or MNP 4

(Error Correction)

error correction.

DC

Lights when using V.42bis or MNP 5 data com-

(Data Compression)

pression.

V.34

Lights when operating in V.34 mode.

10

Quick Start and Reference Guide

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