TANDBERG D13898.04 User Manual
Content
Server
Stream and archive video and H.239 dual stream
•
presentations
Easy capture of video conferences using any H.323
•
videoconferencing endpoint
Content creation from anywhere using TANDBERG
•
Expressway™
Scheduled or ad hoc call support with dial in and dial
•
out capabilities
Synchronized streaming of video and presentation in
•
live and on demand modes
Compatible with major streaming formats
•
Unicast and multicast streaming support
•
Built-in web based management interface
•
Built-in web based content library
•
High-capacity internal storage.
•
User
Guide
Software version 2.1
D13898.04
DECEMBER 2006
Content
Server
Finding the Information You Need
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Thank you for choosing TANDBERG! The Content Server has been designed to provide
you with many years of safe, reliable operation.
Your approach to the Content Server documentation depends on what you want to do
and how much you already know.
The User Guide has been divided into several sections – each providing different
information. In some places information has been copied from other sections to let
you have all the relevant information there and then in order to avoid unnecessary
“page-riding”.
Note that the User Guide describes a fully equipped version. Your version may not
have all the described extensions installed.
Our main objective with this User Guide was to address your goals and needs. Please
let us know how well we succeeded!
Safety/
Environmental
Introduction Installation Quick Setup Operation
Administrator
Settings
Conference
Setup
2
View
Conferences
Appendices
TANDBERG CONTENT SERVER
USER GUIDE
Content
Server
What’s in this
User Guide?
Finding the Information You Need
What’s New in this Version? ................................................ 7
End-User License Information
Trademarks, Copyright, and End-User License Information ...9
Disclaimer ..................................................................... 9
End-User License Information ........................................ 9
Operator Safety / Environmental Issues
Safety Instructions ........................................................... 11
Environmental Issues .......................................................12
TANDBERG’s Environmental Policy ................................ 12
European Environmental Directives .............................. 12
Waste Handling ..........................................................12
Information for Recyclers .............................................12
Digital User Guides .....................................................12
Introduction
Features at a Glance ........................................................14
Installation
Preparing for Use ............................................................. 16
What’s in the Box?....................................................... 16
Installation Site Preparations .......................................16
Rack Mounting (optional) ............................................. 16
Connecting Cables....................................................... 16
IP Address Setting Configuration ....................................... 17
About IP Address Setting ............................................. 17
IP Settings Menus Available ......................................... 17
Examples on Front Panel Operation ...................................18
Set the IP Address to Static! ........................................18
Example 2: Setting the IP Address Itself ....................... 18
Example 1: Setting the IP Assignment ..........................18
Quick Setup
Basic H.323 Services Setup via
Content Server Interface – Step 1 ..................................... 20
About Basic H.323 Services......................................... 20
Initial Setup ................................................................. 20
Basic H.323 Services Setup via
Content Server Interface – Step 2 ..................................... 21
About Basic H.323 Services......................................... 21
Call Recording Test ...................................................... 21
Basic H.323 Services Setup via
Content Server Interface – Step 3 ..................................... 22
About Basic H.323 Services......................................... 22
Web Server Setup ........................................................ 22
Recommended Next Steps ........................................... 22
Optional QuickTime Installation ......................................... 23
Install Only If Strictly Needed! ......................................23
Optional Installation – Only If Strictly Needed! ............... 23
Operation
Product Registration & Security Updates ........................... 25
Product Registration .................................................... 25
Using Remote Desktop ................................................25
Security Updates ......................................................... 25
Installing Software Upgrades and Security Updates ...... 25
Shutdown and Restart ...................................................... 26
No System Response? ................................................. 26
Command Menu Structure ...........................................26
Restarting the Content Server ...................................... 26
Do Not Shutdown or Restart
While Calls Are In Progress! ......................................... 26
Shutting Down the Content Server ................................26
Restoring to Factory Settings ............................................ 27
About Restoring to Factory Settings .............................. 27
Config Restore ............................................................ 27
Full Restore ................................................................. 27
Restoring to Factory Settings .......................................27
Command Menu Structure ...........................................27
Front Panel Keys .......................................................... 27
Administrator Settings
Viewing Administrator Settings .......................................... 29
About Administrator Settings........................................29
Logging In to View the Adminstrator Options .................29
Site Settings .................................................................... 30
About Site Settings ...................................................... 30
The Site Settings Page ................................................. 30
Restart Service ...........................................................30
Content Server Properties ............................................ 31
Advanced H.323 Settings ............................................32
Gatekeeper .................................................................33
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
3
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
TANDBERG CONTENT SERVER
USER GUIDE
Site Codec Support .....................................................34
Authentication (I) ......................................................... 35
Authentication (II) ........................................................ 36
API .............................................................................37
User Properties ...........................................................38
Default Recording Aliases ............................................ 39
What Is a Recording Alias? ..........................................39
User Management ...........................................................40
About User Management .............................................40
The User Manager Page ...............................................40
Adding Users .............................................................. 41
About Adding Users ..................................................... 41
The User Manager Page
when Add Users Has Been Selected ............................ 41
More On Adding Users ................................................. 42
Adding Users Under Local Authentication ..................... 42
Adding Users or Groups
Under Domain or LDAP Authentication .......................... 42
Adding Users Correctly ................................................42
Adding Users Manually ................................................42
Adding Users Automatically ......................................... 42
Adding Groups ............................................................ 42
Template Editor ................................................................43
About Template Editing ................................................ 43
The Template Editor Page ............................................43
Duplicating and Editing an Existing System Template .........44
About Duplicating and Editing ......................................44
The Template Editing Page ........................................... 44
Editing an Existing Non-system Template ..........................45
About Editing Existing Templates ................................. 45
The Template Editing Page ........................................... 45
Creating a New Template .................................................46
About New Templates .................................................. 46
The Create New Template Page .................................... 46
Specifying Windows Media Writer Information ................... 47
About Writer Information .............................................. 47
The Windows Media Writer Information Page ................47
Transcoding Templates ................................................ 48
About Transcoding Templates ......................................48
The Transcoding Templates Available ...........................48
Description .................................................................48
Filename.....................................................................48
Recorded Output ......................................................... 48
Specifying File Output Information ............................... 49
About File Output Information ......................................49
Accessing these Settings ............................................49
The File Output Information Settings ............................ 49
Editing the Title ........................................................... 49
Specifying ServerPush Output Information....................50
About ServerPush Output Information ..........................50
Accessing these Settings ............................................50
The ServerPush Output Information Settings ................50
Specifying Network Output Information ........................ 51
About Network Output Information ............................... 51
Accessing these Settings ............................................51
The Network Output Information Settings ..................... 51
Specifying QuickTime Writer Information ...........................52
About QuickTime Writer ............................................... 52
The QuickTime Writer Information Page ........................52
Transcoding Templates ................................................ 53
About Transcoding Templates ......................................53
The Transcoding Templates Available ...........................53
Description .................................................................53
Filename..................................................................... 53
Recorded Output ......................................................... 53
Specifying File Output Information ...............................54
About File Output Information ......................................54
Accessing these Settings ............................................54
The File Output Information Settings ............................ 54
The File Output Information Settings ............................ 54
Editing the Title ........................................................... 54
Specifying ServerPush Information ............................... 55
About ServerPush Information .....................................55
Accessing these Settings ............................................55
The ServerPush Information Settings ...........................55
Specifying Real Writer Information ..................................56
About Real Writer ........................................................ 56
The Real Writer Information Page .................................56
Transcoding Templates ................................................ 57
About Transcoding Templates ......................................57
The Transcoding Templates Available ........................... 57
Description .................................................................57
Filename..................................................................... 57
Recorded Output ......................................................... 57
Specifying File Output Information ...............................58
About File Output Information ......................................58
Accessing these Settings ............................................58
The File Output Information Settings ............................ 58
Specifying ServerPush Information ............................... 59
About ServerPush Information .....................................59
Accessing these Settings ............................................59
The File Output Information Settings ............................ 59
Live and On demand Streaming of Real Media
Content from an External Streaming Server ................. 59
Archiving Templates: Specifying H.323 Writer Information .. 60
About H.323 Writer .....................................................60
The H.323 Writer Information Page ..............................60
H.323 Writer – Windows Media File Type ........................... 61
About H.323 System Templates ................................... 61
The H.323 System Templates Available ........................ 61
H.323 Writer Using Windows Media File Type................ 61
Description .................................................................61
Filename..................................................................... 61
Recorded output .........................................................61
H.323 Writer – QuickTime File Type ................................... 62
About H.323 System Templates ................................... 62
The H.323 System Templates Available ........................ 62
H.323 Writer Using QuickTime .....................................62
Description .................................................................62
Filename..................................................................... 62
Recorded output .........................................................62
Specifying Still Image Writer Information ........................... 63
About Still Image ......................................................... 63
The Still Image Writer Page .......................................... 63
Advanced Template Creation Tips .....................................64
Template Creation Tips ................................................ 64
Using Templates for Multicast Delivery ............................. 65
About Multicast Delivery .............................................. 65
Multicast Setup for Windows Media Streaming Server .. 65
Using Templates for Multicast Delivery ............................ 67
About Multicast Delivery Templates ............................. 67
Multicast Template Setup for Windows Media
Streaming Server ........................................................67
Call Configuration Editor ................................................... 68
About Call Configuration .............................................. 68
The Call Configuration Editor Page ...............................68
Editing, Duplicating or Creating a New Call Configuration ...69
About Editing .............................................................. 69
The Call Configuration Editor Page ...............................69
Category Management ..................................................... 70
About Category Management ....................................... 70
The Category Management Page .................................. 70
Server Logs .....................................................................71
About Server Logs ....................................................... 71
The Server Logs Page .................................................. 71
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
4
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
TANDBERG CONTENT SERVER
USER GUIDE
The Content Library Logs Page ..................................... 71
Alternate Storage ............................................................. 72
About Alternate Storage .............................................. 72
The Alternate Storage Page .........................................72
NAS Configuration ....................................................... 73
NAS Configuration ....................................................... 73
Content Server Configuration ............................................ 74
Before You Start ......................................................... 74
Disabling WMS NTFS ACL Authorization
for the Windows Media Streaming Server ..................... 74
Enabling the WMS Publishing Point ACL Authorization
Plug-in for the Default (on demand) Publishing Point ..... 74
Changing the Default Media Location .......................... 75
Changing Back to the Default Location ......................... 76
Cluster Administration ...................................................... 77
About Cluster Adminstration ........................................77
The Cluster Administration Page ..................................77
Software Upgrade ............................................................ 78
About Software Upgrade .............................................. 78
The Software Upgrade Page ......................................... 78
Database Account Security ..............................................79
About Account Security ............................................... 79
Changing Account Passwords ...................................... 79
The Database Account Security Page ........................... 79
Windows Server ............................................................... 80
About Windows Server ................................................. 80
The Windows Server Page ............................................80
Conference Setup
Initial Steps ..................................................................... 82
About Conference Setup .............................................. 82
Logging In ................................................................... 82
Create Conference ........................................................... 83
About Create Conference ............................................. 83
The Create Conference Page ........................................83
Call Information ..........................................................84
Templates Determine Outputs! ....................................84
The Call Information Settings .......................................84
Conference Permissions .............................................. 85
The Conference Permissions Settings ..........................85
Conference Metadata .................................................. 86
The Conference Metadata Settings ..............................86
Call Status .................................................................. 87
About Call Status ........................................................ 87
The Call Status Settings .............................................. 87
Ending the call ................................................................. 88
A Recommended Procedure .........................................88
Media URL List ................................................................89
About Media URL Lists ................................................89
The Media URL List Display .........................................89
Recording Ad Hoc Calls ....................................................90
Dialling in ...................................................................90
Concurrent Calls .........................................................90
Recording in Progress Is Indicated on the Endpoint .......90
When the Template Used
Has No File Output Specified .......................................90
Using TMS to Schedule Calls ............................................ 91
Scheduling Calls with TMS ........................................... 91
Recording Alias Options ................................................... 92
About Recording Alias Options .....................................92
Recording Alias Options Available
Depend on Your Privileges ...........................................92
Viewing Recording Aliases ...........................................92
Creating New Aliases .......................................................93
About Creating New Aliases ......................................... 93
An Overview of the Options .......................................... 93
Creating a New Recording Alias ........................................94
About Recording Aliases ..............................................94
An Overview of the Options .......................................... 94
Specifying Properties ....................................................... 95
About Specifying Properties ......................................... 95
An Overview of the Options .......................................... 95
Specifying Settings .......................................................... 96
About Specifying Settings ............................................ 96
An Overview of the Options .......................................... 96
Specifying Default Conference Properties ......................... 97
Entering Usernames .................................................... 97
An Overview of the Options .......................................... 97
Specifying Default Conference Metadata ..........................98
An Overview of the Options .......................................... 98
Editing Recording Aliases ................................................. 99
Who Can Edit What? .................................................... 99
What Administrators Will See ....................................... 99
What Owners Will See if They Have a Recording Alias.... 99
Deleting Recording Aliases ............................................. 100
About Deleting ..........................................................100
Selecting Which Ones to Delete ................................. 100
View Conferences
Conference Types .......................................................... 102
About Conference Types ............................................102
Details ...................................................................... 102
Navigating the Interface .................................................103
Category ................................................................... 103
Searching .................................................................103
Sorting Conferences .................................................. 103
Navigating Between Pages ......................................... 104
Display per Page .......................................................104
Login and Logout ....................................................... 105
Help .........................................................................106
Test Page .................................................................. 106
User Guide ................................................................106
TANDBERG Codec Pack .............................................107
Need to Uninstall It? ................................................. 107
Installing the Codec Pack
to View Archiving Windows Media Content ..................107
Displaying Copyright ..................................................108
The Copyright Display ................................................108
User Preferences ......................................................109
User Preferences Pop-up Window ...............................109
Content Viewer .............................................................. 110
Accessing Content Viewer .......................................... 110
The Content Viewer Display ....................................... 110
The Video Display ..........................................................111
The Video Display Sizes ............................................. 111
There Are Two Ways to View a Video ........................... 111
Examples of Video Display Sizes ................................ 111
You May Increase the Size of the Displayed Video....... 111
The Video Display Controls .............................................112
Controlling the Video Display .....................................112
The Video Display Control Features ............................112
Index and Bookmarks ..................................................... 113
About Index and Bookmarks ......................................113
Index Features ..........................................................113
Creating Your Own Bookmarks ...................................113
Bookmark Features ...................................................113
The Presentation Window ............................................... 114
About the Presentation Window .................................114
The Presentation Windows Options ............................ 114
Edit Recorded Conferences ............................................115
About Editing Conferences ......................................... 115
Deleting Conferences ................................................ 115
The Editing Conferences Page.................................... 115
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
5
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
TANDBERG CONTENT SERVER
USER GUIDE
Editing Conference Permissions ..................................... 116
About Editing Permissions .........................................116
The Editing Conferences Permissions Page ................ 116
Editing Conference Metadata ......................................... 117
The Editing Conferences Metadata Page .................... 117
Editing Media URL List ...................................................118
About Media URL Lists ..............................................118
The Media URL List Display ....................................... 118
Editing Contents ........................................................... 119
About Content Editor .................................................119
A Content Editor Example ..........................................119
Adding and Moving Markers ............................................120
About Markers ..........................................................120
Adding Markers ......................................................... 120
Moving Existing Markers ............................................ 120
Removing Markers .........................................................121
Removing Selected Markers ......................................121
Removing All Markers ................................................ 121
Image Uploading ............................................................122
About Uploading Images ............................................ 122
Uploading Images .....................................................122
Deleting Already Uploaded Images .................................. 123
About Deleting Images ..............................................123
Deleting Images ........................................................123
Associating Images and Markers ....................................124
About Images and Markers ........................................ 124
Adding an Image to a Marker .....................................124
Associating Indexes and Markers ................................... 125
About Indexes and Markers .......................................125
Adding an Index to a Marker ......................................125
Image, Index, and Marker Housekeeping ......................... 126
About Housekeeping .................................................126
Deleting Images and Indexes ..................................... 126
Reshuffling Images/Indexes so that
They Become Associated with a Different marker .......126
Reshuffling Between Pages .......................................126
Recordings and Clips .....................................................127
About Recordings and Clips ....................................... 127
In and Out Points ...................................................... 127
Renaming a Recording ............................................... 127
Creating and Handling Extra Clips From a Recording ........ 128
Creating an Extra Clip ................................................ 128
Reshuffling Clips ....................................................... 128
Deleting Clips ........................................................... 128
Importing Conferences ................................................... 129
About Importing Conferences..................................... 129
Importing Another Conference ...................................129
Outputs Must Be Identical to Allow Import ..................129
Editing Conferences ....................................................... 130
Editing Multiple Recordings........................................ 130
Creating Clips From Recordings .................................130
Editing Clips ............................................................. 130
Deleting Clips and Recordings ...................................130
Appendices
LED Panel Menu Structure .............................................. 132
Compatibility .................................................................133
About Compatibility ................................................... 133
Playback of archive (ASF format) content ................... 133
Platform and Browser Version Compatibility ................ 133
Playback of Windows Media Content
in Mozilla Firefox .......................................................133
Recommended Player Versions .................................. 133
Troubleshooting Guide ...................................................134
Example XML File ........................................................... 135
About XML File Example ............................................135
XML File Example ...................................................... 135
Recording Templates at a Glance ....................................136
Transcoding Templates and Their Outputs at a Glance .....136
Archiving Templates and Their Outputs at a Glance ..... 137
TANDBERG Content Server Port Assignment .................... 138
Database Backup Tool – Making Backups .......................139
About Database Backup ............................................ 139
Opening the Tool ....................................................... 139
Specifying How many Backup Files to Retain ..............139
Backup Location .......................................................139
Specifying Automatic Backup .....................................139
Database Backup Tool – Restoring from Backup .............. 140
About Restoring ........................................................140
Restoring Data .......................................................... 140
Zune™ and the TANDBERG Content Server ...................... 141
About Zune™ ............................................................ 141
Zune™ Templates ...................................................... 141
Recording Aliases ..................................................... 141
Creating a Conference .................................................... 142
About Creating a Conference .....................................142
TANDBERG Content Server Interface ............................ 142
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
6
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Finding the Information You Need
What’s New in this Version?
TANDBERG CONTENT SERVER
USER GUIDE
New Features in Version 2
Version 2 of the TANDBERG Content Server
comes with a multitude of new features. For
your convenience a list of them is provided
here.
New in version 2.1 - support for Microsoft zune™
Record media in formats and at resolutions optimized for playback on
•
zune digital media players.
New Flexible Content-Creation Model
Personal and System Recording Aliases replacing the version 1 Line model
•
Conference metadata can now be edited after the call has finished or
•
can be defined in the Recording Alias and applied at conference creation time
Set up default Transcoding and Archiving aliases for integration with
•
TMS 11.6.
New Authentication and Permissions Model
Support for three types of authentication: local, LDAP and domain
•
New access-list based permissions model for viewing and editing re-
•
corded conferences (guest access and PIN protection for conferences
retained for backward compatibility with version 1).
More Powerful Recording Features
Added Dual Video support for Windows Media archiving calls. The
•
TANDBERG Codec Pack required to playback archiving calls now available as a download from the Content Server Test Page (replaces the
Intel I263 codec)
Optimized Windows Media 9 codecs used as default profiles for record-
•
ing templates
More powerful system templates, including recording extended video
•
presentation (Dual Stream) in the Picture in Picture layout.
More User-friendly Content Library
Assign Conference Categories to conferences and sort conferences by
•
Category
Authenticated users are now able to edit and save their preferences for
•
their Display Name, Number of items to be displayed on the page and
the Default Conference Category
Bookmarks are now stored for each authenticated user under their
•
user profile.
Better Content Viewing Experience
Content Viewer enables users to switch the display of the main and
•
extended (Dual Video) streams in the Picture out of Picture layout
Scaling of images is now handled by the Content Server (instead of by
•
the browser) which results in higher quality images.
The Content Viewer dynamically displays tabs based on the content in
•
the conference rather than simply displaying all tabs.
More Choices for Content Server registration with Gatekeeper and Border
Controller
Register the Content Server with the gatekeeper as a Terminal or Gateway
•
Native support for TANDBERG Expressway™.
•
Scalability
Support for media storage in an external storage location, such as
•
Network Attached Storage (tested with IBM X-series)
Support for scaling out on the recording and streaming functions by
•
creating a cluster of up to 5 Content Servers, with a single interface to
access functionality and media in the cluster.
Improved Administrative Functionality
Access to administrative logs and Windows Server from the Content
•
Server web interface
Improved Template Editor now auto-populates most fields for new
•
templates.
Enhanced Content Editing Features
Improved usability for managing markers, slides and index points in
•
the Content Editor
New Content Editor functionality to set the start and end points for confer-
•
ence playback and create a playlist for playback of up to 5 conferences.
Easier Monitoring of Call Status at the Endpoint
New posters are now sent to the far end - “Recording Conference”
•
poster is displayed when the call is recorded (whether streaming live
or not) and “Streaming Conference” when the call is streaming live but
not recorded.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
7
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Content
Server
TANDBERG CONTENT SERVER
USER GUIDE
Trademarks, Copyright,
End-User License Information
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Table of
Contents
Contents
D 13898.04
DECEMBER 2006
What’s New in
What’s New in
this Version?
this Version?
Trademark/
Trademark/
Licenses
Licenses
All rights reserved. This document contains information that is proprietary to
TANDBERG. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted, in any form, or by any means, electronically, mechanically,
by photocopying, or otherwise, without the prior written permission of TANDBERG.
Nationally and internationally recognized trademarks and tradenames are the
property of their respective holders and are hereby acknowledged.
COPYRIGHT © 2006, TANDBERG
Philip Pedersens vei 22
1366 Lysaker, Norway
Tel: +47 67 125 125
Fax: +47 67 125 234
e-mail: tandberg@tandberg.net
Safety/
Safety/
Environmental
Environmental
Introduction Installation Quick Setup Operation
Introduction Installation Quick Setup Operation
8
8
Administrator
Administrator
Settings
Settings
Conference
Conference
Setup
Setup
View
View
Conferences
Conferences
Appendices
Appendices
Trademarks, Copyright, and End-User License Information
TANDBERG CONTENT SERVER
TANDBERG CONTENT SERVER
USER GUIDE
USER GUIDE
All rights reserved. This document contains information that is
proprietary to TANDBERG. No part of this publication may be
reproduced, stored in a retrieval system, or transmitted, in any
form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and
trade names are the property of their respective holders and are
hereby acknowledged.
Contains iType™ from Agfa Monotype Corporation.
Disclaimer
The information in this document is furnished for informational
purposes only, is subject to change without prior notice, and
should not be construed as a commitment by TANDBERG. The
information in this document is believed to be accurate and reliable; however TANDBERG assumes no responsibility or liability
for any errors or inaccuracies that may appear in this document,
nor for any infringements of patents or other rights of third parties
resulting from its use. No license is granted under any patents or
patent rights of TANDBERG.
This document was written by the Research and Development Department of TANDBERG, Norway. We are committed to maintain a
high level of quality in all our documentation. Towards this effort,
we welcome you to Contact us with comments and suggestions
regarding the content and structure of this document.
Copyright © 2005–2006 TANDBERG. All rights reserved. TANDBERG is a registered trademark of TANDBERG ASA and/or its
subsidiaries in the United States and/or other countries.
This product includes software licensed from Agora Laboratories.
Copyright (c) 2003 Agora Laboratories, Inc. All Rights Reserved.
Portions utilize Microsoft Windows Media Technologies. Copyright
(c) 1999-2002 Microsoft Corporation. All rights reserved.
RealNetworks (r) technology is provided under license from
RealNetworks, Inc., copyright (c) 1995-2003 RealNetworks, Inc.
and/or its suppliers. P.O. Box 91123, Seattle Washington 981119223, U.S.A. Patents Pending. All rights reserved. RealNetworks
is a registered trademark of RealNetworks, Inc.
Contains software licensed from Spirit. Copyright (c) 1995-2004
SPIRIT
This product includes software developed by the OpenSSL Project
for use in the OpenSSL Toolkit. (http://www.openssl.org/). Copyright (c) 1998-2005 The OpenSSL Project. All rights reserved.
THE OpenSSL SOFTWARE IS PROVIDED BY THE Open SSL
PROJECT “AS IS” AND ANY EXPRESSED OR IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT
OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING ,BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS;
OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY,
OR TORT( INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN
ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGE
End-User License Information
IMPORTANT: THE USER MANUAL CD FOR THIS PRODUCT CONTAINS IMPORTANT TERMS AND CONDITIONS INCLUDING END
USER LICENSE AGREEMENTS. THE LICENSE AGREEMENTS
SHOULD BE READ PRIOR TO USE. USE OF THIS PRODUCT CONSTITUTES ACCEPTANCE OF THE TERMS OF THE LICENSES.
Table of
Table of
Contents
Contents
D 13898.04
DECEMBER 2006
What’s New in
What’s New in
this Version?
this Version?
Trademark/
Trademark/
Licenses
Licenses
Safety/
Safety/
Environmental
Environmental
Introduction Installation Quick Setup Operation
Introduction Installation Quick Setup Operation
9
9
Administrator
Administrator
Settings
Settings
Conference
Conference
Setup
Setup
View
View
Conferences
Conferences
Appendices
Appendices
Content
Server
Operator Safety / Environmental Issues
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
For your own protection, please read the overleaf safety
instructions completely, before operating the equipment and
keep this manual for future reference. The information in this
summary is intended for operators. Carefully observe all warnings,
precautions and instructions both on the apparatus and in the
operating instructions.
Safety/
Environmental
Introduction Installation Quick Setup Operation
Administrator
10
Settings
Conference
Setup
View
Conferences
Appendices
Safety Instructions
TANDBERG CONTENT SERVER
USER GUIDE
For your protection please read these safety
instructions completely before you connect
the equipment to the power source. Carefully
observe all warnings, precautions and
instructions both on the apparatus and in these
operating instructions.
Retain this manual for future reference.
Water and Moisture
Do not operate the apparatus under or near
water – for example near a bathtub, kitchen
sink, or laundry tub, in a wet basement, near
a swimming pool or in other areas with high
humidity.
Never install jacks for communication cables
in wet locations unless the jack is specifically
designed for wet locations.
Do not touch the product with wet hands.
Cleaning
Unplug the apparatus from communication
lines, mains power-outlet or any power source
before cleaning or polishing. Do not use liquid
cleaners or aerosol cleaners. Use a lint-free
cloth lightly moistened with water for cleaning
the exterior of the apparatus.
Ventilation
Do not block any of the ventilation openings
of the apparatus. Never cover the slots and
openings with a cloth or other material. Never
install the apparatus near heat sources such
as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce
heat.
Do not place the product in direct sunlight or
close to a surface directly heated by the sun.
Lightning
Never use this apparatus, or connect/
disconnect communication cables or power
cables during lightning storms.
Dust
Do not operate the apparatus in areas with high
concentration of dust.
Vibration
Do not operate the apparatus in areas with
vibration or place it on an unstable surface.
Power Connection and Hazardous Voltage
The product may have hazardous voltage
•
inside. Never attempt to open this product,
or any peripherals connected to the product,
where this action requires a tool
This product should always be powered from
•
an earthed power outlet
Never connect attached power supply cord
•
to other products
In case any parts of the product has visual
•
damage never attempt to connect mains
power, or any other power source, before
consulting service personnel
The plug connecting the power cord to the
•
product/power supply serves as the main
disconnect device for this equipment. The
power cord must always be easily accessible
Route the power cord so as to avoid it being
•
walked on or pinched by items placed upon
or against it. Pay particular attention to the
plugs, receptacles and the point where the
cord exits from the apparatus
Do not tug the power cord
•
If the provided plug does not fit into your
•
outlet, consult an electrician
Never install cables, or any peripherals, without
•
first unplugging the device from it's power source.
Servicing
Do not attempt to service the apparatus
yourself as opening or removing covers may
expose you to dangerous voltages or other
hazards, and will void the warranty. Refer all
servicing to qualified service personnel.
Unplug the apparatus from its power source
and refer servicing to qualified personnel under
the following conditions:
If the power cord or plug is damaged or
•
frayed
If liquid has been spilled into the apparatus
•
If objects have fallen into the apparatus
•
If the apparatus has been exposed to rain
•
or moisture
If the apparatus has been subjected to
•
excessive shock by being dropped
If the cabinet has been damaged
•
If the apparatus seems to be overheated
•
If the apparatus emits smoke or abnormal
•
odor
If the apparatus fails to operate in
•
accordance with the operating instructions.
Accessories
Use only accessories specified by the
manufacturer, or sold with the apparatus.
Communication Lines
Do not use communication equipment to report
a gas leak in the vicinity of the leak.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
11
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Environmental Issues
TANDBERG CONTENT SERVER
USER GUIDE
Thank you for buying a product which contributes to a reduction
in pollution, and thereby helps save the environment. Our
products reduce the need for travel and transport and thereby
reduce pollution. Our products have either none or few
consumable parts (chemicals, toner, gas, paper). Our products
are low energy consuming products.
TANDBERG’s Environmental Policy
Environmental stewardship is important to TANDBERG’s culture.
As a global company with strong corporate values, TANDBERG
is committed to following international environmental legislation
and designing technologies that help companies, individuals and
communities creatively address environmental challenges.
TANDBERG’s environmental objectives are to:
Develop products that reduce energy consumption, CO2
•
emissions, and traffic congestion
Provide products and services that improve quality of life for
•
our customers
Produce products that can be recycled or disposed of safely
•
at the end of product life
Comply with all relevant environmental legislation.
•
European Environmental Directives
As a manufacturer of electrical and electronic equipment
TANDBERG is responsible for compliance with the requirements
in the European Directives 2002/96/EC (WEEE) and 2002/95/EC
(RoHS).
The primary aim of the WEEE Directive and RoHS Directive is
to reduce the impact of disposal of electrical and electronic
equipment at end-of-life. The WEEE Directive aims to reduce
the amount of WEEE sent for disposal to landfill or incineration
by requiring producers to arrange for collection and recycling.
The RoHS Directive bans the use of certain heavy metals and
brominated flame retardants to reduce the environmental impact
of WEEE which is landfilled or incinerated.
TANDBERG has implemented necessary process changes to
comply with the European RoHS Directive (2002/95/EC) and the
European WEEE Directive (2002/96/EC).
Waste Handling
In order to avoid the dissemination of hazardous
substances in our environment and to diminish the
pressure on natural resources, we encourage you to
use the appropriate take-back systems in your area.
Those systems will reuse or recycle most of the
materials of your end of life equipment in a sound
way.
TANDBERG products put on the market after August 2005 are
marked with a crossed-out wheelie bin symbol that invites you to
use those take-back systems.
Please contact your local supplier, the regional waste
administration or http://www.tandberg.net/recycling if you need
more information on the collection and recycling system in your
area.
Information for Recyclers
As part of compliance with the European WEEE Directive,
TANDBERG provides recycling information on request for all
types of new equipment put on the market in Europe after
August 13th 2005.
Please contact TANDBERG and provide the following details
for the product for which you would like to receive recycling
information:
Model number of TANDBERG product
•
Your company’s name
•
Contact name
•
Address
•
Telephone number
•
E-mail.
•
Digital User Guides
TANDBERG is pleased to announce that we have replaced the
printed versions of our User Guides with a digital CD version.
Instead of a range of different user manuals, there is now one
CD – which can be used with all TANDBERG products – in a
variety of languages. The environmental benefits of this are
significant. The CDs are recyclable and the savings on paper
are huge. A simple web-based search feature helps you directly
access the information you need. In addition, the TANDBERG
video systems now have an intuitive on-screen help function,
which provides a range of useful features and tips. The contents
of the CD can still be printed locally, whenever needed.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
12
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Content
Server
TANDBERG CONTENT SERVER
USER GUIDE
Introduction
We recommend that you check out the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
The TANDBERG Content Server provides users with a quick and
easy way to record video meetings and view them live or on
demand. The following page provides an overview of the main
features.
Safety/
Environmental
Introduction Installation Quick Setup Operation
13
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Introduction
Features at a Glance
TANDBERG CONTENT SERVER
USER GUIDE
The TANDBERG Content Server provides users with a quick and
easy way to record video meetings and view them live or on
demand from their computers.
Flexible Content Creation
Customizable Personal and System Recording Aliases
•
automatically apply recording and streaming settings,
conference permissions and metadata
Support for dialling in and dialling out from the Content Server
•
TANDBERG Management Suite (TMS) integration:
•
Support for scheduled calls through integration with
•
TMS 11.6
Ability to configure Transcoding and Archiving Aliases for
•
use by TMS.
Recording
Large scale content creation from multiple concurrent video
•
conferences
Powerful predefined system templates (see Recording
•
Templates at a Glance for a full list of system templates and
their recording and streaming outputs)
Dual Stream support for transcoding and archiving Windows
•
Media calls and transcoding Real Media and QuickTime calls.
Streaming
Live streaming of video meetings in multiple formats and data
•
rates
Multicast and unicast streaming
•
In-built Windows Media™ streaming server
•
Integration with external streaming servers for publishing
•
Windows Media™, RealNetworks® Real Media (RealAudio®
and RealVideo®) and QuickTime® content.
Authentication
Support for local, LDAP and domain authentication
•
Support for guest (unauthenticated access) with PIN-
•
protection for conferences.
Permissions
Access-list based model for viewing live and recorded
•
conferences and editing recorded content.
Content Library
Searchable content library for viewing live, scheduled and
•
recorded content
Ability to assign customized Categories to conferences and
•
sort conferences by Category.
Content Viewing Experience
Indexing content for quick retrieval by using General Index
•
and Personal Bookmarks
Picture in Picture and Picture out of Picture layouts available
•
Ability to switch the display of the main and extended (Dual
•
Video) streams in the Picture out of Picture layout.
Content Editing
Ability to manage markers, slides and index points in the
•
Content Editor
Ability to set the start and end points for conference playback
•
and create a playlist for playback of up to 5 conferences.
Administration
User-friendly web-based interface for administrative system
•
configuration
Access to administrative logs and Windows Server from the
•
Content Server web interface.
Gatekeeper Settings
Ability to register the Content Server with the gatekeeper as a
•
Terminal or a Gateway
Native support for Expressway.
•
Scalability
Support for media storage in an external storage location,
•
such as Network Attached Storage (tested with IBM X-series)
Support for scaling out on the recording and streaming
•
functions by creating a cluster of up to 5 Content Servers,
with a single interface to access functionality and media in
the cluster.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
14
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Content
Server
Installation
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
An important section covering the first time installation of the
Content Server. Observe that for security reasons you should
change the IP address from DHCP to static as soon as the unit
is in production.
Safety/
Environmental
Introduction Installation Quick Setup Operation
15
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Installing the Content Server
Preparing for Use
TANDBERG CONTENT SERVER
USER GUIDE
What’s in the Box?
To avoid damage to the unit during transportation,
the Content Server is delivered in a special
shipping box, which should contain the following
components:
CD with User Guide and other documentation
•
Rack-ears, screws and screwdriver
•
Cables
•
Power cable
•
Ethernet cable
•
TANDBERG Content Server.
•
Kindly report any discrepancies to your
TANDBERG Representative immediately.
Installation Site Preparations
Make sure that the Content Server is
•
accessible and that all cables can be
easily connected
For ventilation: Leave a space of at least
•
10cm (4 inches) behind the Content
Server’s rear panel and 10cm (4 inches) in
front of the front panel
The room in which you install the
•
Content Server should have an ambient
temperature between 0ºC and 35ºC (32ºF
and 95ºF) and between 10% and 90% noncondensing relative humidity
Do not place heavy objects directly on top
•
of the Content Server
Do not place hot objects directly on top, or
•
directly beneath the Content Server
Use a grounded AC power outlet for the
•
Content Server.
Before starting the rack mounting please
make sure the TANDBERG Content
Server is placed securely on a hard flat
surface.
Attach the brackets to the Content
Server on both sides of the unit.
Connect a LAN cable from
the LAN 1 connector
on the Content Server
to your network.
The LAN 2, 3 and 4
connectors are
not used and should
be left open.
Rack Mounting (optional)
Disconnect the AC power cable, if
applicable.
Insert the Content Server into a 19” rack, and secure with screws in the front (four screws).
Make sure that the mounting space is
prepared according to the Installation
Site Preparations below left.
10 cm
Connecting Cables
Connect the AC power
cable to an electrical distribution
socket. Press the power switch
button at the back side to 1 to
turn on the Content Server.
On the front panel of the system
the power indicator LED, marked
Pwr, will light up.
10 cm
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
16
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Installing the Content Server
IP Address Setting Conguration
About IP Address Setting IP Settings Menus Available
TANDBERG CONTENT SERVER
USER GUIDE
The Content Server requires the IP Address
Settings to be configured before it can be
used. IP Address can be configured using
the LCD Panel – see the block diagram to the
right and the example below.
The front panel keys are used as follows:
Used to enter the edit mode and
confirm selection or entry.
Used to return to the previous menu
screen or exit the edit mode without
saving the latest entry.
Used to select items in the menu, move
between values in a numerical address
and modify numerical values.
Tip! The IP address should be changed
from DHCP (default) to a static IP address
as soon as the Content Server is in
production.
Menu title is shown in orange.
IP Settings
IP Assignment
IP Address
Subnet Mask
Default Gateway
DNS (Preferred)
DNS (Alter nate)
To Commands
IP Assignment
Address Type:
IP Address
<IP address>
Subnet mask
<IP address>
Default Gateway
<IP address>
DNS (Preferred)
<IP address>
DNS (Alter nate)
<IP address>
Select Type:
DHCP
Static
Edit Address
000.000.000.000
Edit Subnet
000.000.000.000
Edit Gateway
000.000.000.000
DNS Server
0.0.0.0
DNS Server
0.0.0.0
Save Changes?
No
Yes
Save Changes?
No
Yes
Save Changes?
No
Yes
Save Changes?
No
Yes
Save Changes?
No
Yes
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
17
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Installing the Content Server
Examples on Front Panel Operation
TANDBERG CONTENT SERVER
USER GUIDE
Set the IP Address to Static!
We strongly recommend that you change the
IP address from DHCP to Static once the
Content Server is in production.
Use the examples on this page together with
the diagram on the previous page to set the IP
address.
To set the Subnet mask, Default gateway and
DNS IP addresses, follow the steps described
in Example 2 : Setting the IP address.
Press Enter to produce the menu. The display
shows two lines at a time:
Main Menu
IP Settings
The upper line is the menu title (as shown
here) or a text describing a submenu or
the setting shown (as in the example to
the right). The settings available can be
displayed one by one (the upper line is
retained) by scrolling up and down.
Example 1: Setting the IP Assignment
Selecting IP Settings > IP Addr ess
IP Settings
IP Assignment
IP Address
Subnet Mask
Default Gateway
DNS (Preferred)
DNS (Alternate)
The IP Settings has six submenus. Use the
Arrow keys to locate IP Assign m ent
Use the Arrow
keys to scroll up
and down and
have the settings
shown displayed
one by one. The
menu title will be
retained.
Press Enter to enter the submenu:
Use the Arrow keys to scroll down to Static.
Press Enter to put the change into effect and
proceed to specify the IP address.
Example 2: Setting the IP Address Itself
Press Enter to produce the menu. The display
shows two lines at a time:
Main Menu
IP Settings
The upper line is the menu title (as shown
here) or a text describing a submenu or
the setting shown (as in the example to
the right). The settings available can be
displayed one by one (the upper line is
retained) by scrolling up and down.
Selecting IP Settings > IP Addr ess
IP Settings
IP Assignment
IP Address
Subnet Mask
Default Gateway
DNS (Preferred)
DNS (Alternate)
The IP Settings has six submenus. Use
the Arrow keys to locate IP Addre ss
Use the Arrow
keys to scroll up
and down and
have the settings
shown displayed
one by one. The
menu title will be
retained.
Press Enter to enter the submenu: Press Enter to bypass any digit not in need of
IP Address
010.047.005.282
Press Enter to edit the address.
The first digit will now blink.
Use the Arrow keys to scroll through the
numbers (0–9) and press Enter when the
number requested appears. The next digit will
then start to blink.
Repeat until the final digit has been set.
adjustment.
When all digits have been set pressing Enter will
produce the Save Changes menu.
Use Arrow keys to select applicable option.
Use Enter to exit the menu putting changes
into effect.This will take you back to the
IP Settings menu.
If you need to change other settings repeat the
procedure selecting the applicable IP Setting
submenu (e.g. Default Gateway) first.
Use Return to leave a menu undoing any changes.
This will also take you back to the IP Settings menu.
Select Type:
DHCP
Static
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
18
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Content
Server
Quick Setup
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
The Quick Setup section will help you get your Content Server online
and operational quickly. It provides a step-by-step guide to the basic
H.323 services setup via the Content Server web interface as well as
a description of the optional QuickTime installation. The latter should
be installed only if strictly needed and we ask you to take care so
that you install the correct version. Please note that as a security
precaution, you should change the administrative password at setup
time and before the Content Server is used in production.
Safety/
Environmental
Introduction Installation Quick Setup Operation
Administrator
Settings
19
Conference
Setup
View
Conferences
Appendices
Quick Setup
!
Basic H.323 Services Setup via Content Server Interface – Step 1
TANDBERG CONTENT SERVER
USER GUIDE
About Basic H.323 Services
A quick basic setup of your TANDBERG
Content Server includes:
Setting up H.323 services via the Content
1.
Server interface
Making a test call recording
2.
Changing the administrator password and
3.
setting up server date and time on the
Windows Server.
In addition there is an optional QuickTime
Installation available. This installation is only
needed if you require calls to be recorded and
streamed in the QuickTime® format.
If you will be recording calls in two
formats only – Windows Media and
Real Media formats, you do NOT need
to install QuickTime on the server.
Make sure that the E.164 aliases and
H.323 IDs are valid for your Gatekeeper or Border Controller.
You can register the Content Server with
either Gatekeeper or Border Controller.
For simplicity in this User guide we’ll use
‘gatekeeper’ to refer to either device.
Start a Web browser and enter the IP
address of the Content Server. You
can use either http or https, with
https recommended for administrative
access.
Go to the Administrator Settings > Site
Settings to set the System Name and
E.164 alias for the Content Server.
Initial Setup
When prompted for login, enter the
username administrator and
password.
If required, set Gatekeeper registra-
tion to Enabled, select Gatekeeper
Discovery method (Auto or Manual)
and set the Gatekeeper IP address.
You can choose to register the Content
Server as a Terminal or a Gateway. If you
select Gateway registration, you will
need to enter H.323 and E.164 Gateway
prefixes.
Go to Conference Setup> Recording
Alias Options. Edit the E.164 aliases
and H323 IDs for the default Recording
Aliases and save.
Save the Site Settings. You may refresh
the browser page to check if gatekeeper
registration has been successful.
The default local administrator account
should be used for administrative
functions such as system upgrades
and updates and when using Remote Desktop
access to the Content Server. It is therefore
very important to change your password as
described in the Windows Server Setup section.
For more on setting the administrative
properties and user configuration, see
the Administrator Settings section.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
20
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Quick Setup
Basic H.323 Services Setup via Content Server Interface – Step 2
TANDBERG CONTENT SERVER
USER GUIDE
About Basic H.323 Services
A quick basic setup of your TANDBERG
Content Server includes:
Setting up H.323 services via the Content
1.
Server interface (described on the
previous page)
Making a test call recording
2.
Changing the administrator password and
3.
setting up server date and time on the
Windows Server (described on the next
page).
In addition there is an optional QuickTime
Installation available. This installation is only
needed if you require calls to be recorded and
streamed in the QuickTime® format.
To read more on Recording Aliases,
see Recording Aliases
If you have logged out, log back in to the
Content Server web interface via http or
https://<ContentServerIPaddress>.
If the recording template you have
selected for your alias has a live
stream output, you can watch the
streaming call in Live Conferences.
Please note that by default, the
Content Server has live streaming
enabled for templates using Windows
Media only. QuickTime Player has to
be installed on the Content Server
before the QuickTime format can be
used. Templates using Real Media and
QuickTime will display ‘Recording in
progress’in Live Conferences view and
can only be viewed on demand, unless
you configure templates to use external
streaming servers.
Call Recording Test
Go to Conference Setup > Create
Conference.
You can end the call from the Edit link in
Live Conferences, or from the endpoint
you dialled.
Select a default Recording Alias, type the
address of the endpoint you want to call
and click on Place Call. Alternatively, you
can dial one of the Recording Aliases’
E.164 alias or H.323 ID from your
endpoint.
If the recording template you have
selected for your alias has on demand
output, you can watch the on demand
recording in Recorded Conferences.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
21
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Quick Setup
Basic H.323 Services Setup via Content Server Interface – Step 3
TANDBERG CONTENT SERVER
USER GUIDE
About Basic H.323 Services
A quick basic setup of your TANDBERG
Content Server includes:
Setting up H.323 services via the Content
1.
Server interface (described two pages
back)
Making a test call recording (described on
2.
the previous page)
Changing the administrator password and
3.
setting up server date and time on the
Windows Server.
In addition there is an optional QuickTime
Installation available. This installation is only
needed if you require calls to be recorded and
streamed in the QuickTime® format.
You may wish to record your new
administrative password in a safe location.
Please note that you should not change the
default administrator account name.
Once the initial setup has been completed (previous page),
log in to the Web User Interface for Microsoft Windows Server
administration, https://<ContentServerIPaddress>:8098/,
and use the Set Administrative Password tool to change your
administrative password.
Web Server Setup
Go to Maintenance > Date/Time to update Date and Time
settings on the server.
Recommended Next Steps
It is also strongly recommended at
setup time that you change the default
database System Administrator (sa)
account password, and set new
passwords for the Content Library and Content
Engine database account passwords. Please
refer to the Account Security chapter of this
manual for details.
To read more on how to set the
administrative properties and user
Settings section.
D 13898.04
DECEMBER 2006
configuration, see the Administrator
Table of
Contents
What’s New in
this Version?
Trademark/
Licenses
Register your Content Server using the Registration Card or via the web
1.
at www.tandberg.net/register
Apply the most recent security updates for the Content Server
2.
Decide what your Content Server settings will be in the following areas:
3.
Authentication:
•
Use Local machine users, or
a.
use LDAP/Active Directory users and groups (recommended).
b.
Manual dial or TMS:
•
Use in stand-alone mode with ad hoc dialling
a.
Use with TMS 11.6 for scheduled calls.
b.
Review recording template settings
•
Safety/
Environmental
Introduction Installation Quick Setup Operation
22
Optional – configure special case streaming resources:
•
Enable multicast
a.
Configure templates in Template Editor for use with external
b.
streaming servers.
Optional – add new Categories
•
Configure Recording aliases
•
Review ports used by the Content Server and adjust your firewall
•
settings if required.
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Quick Setup
!
!
Optional QuickTime Installation
TANDBERG CONTENT SERVER
USER GUIDE
Install Only If Strictly Needed!
Optional QuickTime Installation is only
needed if you require calls to be recorded and
streamed in the QuickTime® format.
If you will be recording calls in two formats
only – Windows Media and Real Media
formats, you do NOT need to install QuickTime
on the server.
QuickTime can be installed and enabled
on the Content Server at any time, so you
can defer this installation until (and if) it is
required.
The Content Server ships with QuickTime
support turned off by default. Do not enable
the QuickTime codec in the Codec Support
settings unless QuickTime has been manually
installed on the Content Server.
Due to an incompatibility between QuickTime
Player versions 7.1 or higher and a critical
Windows Server security update (MS06-015),
only QuickTime Player version 7.0.4.0 should
be installed on the Content Server.
At the time of publishing this user guide,
the standalone installer for this version was
available from http://www.apple.com/
Select QuickTime Templates for use
with your Recording Aliases to take
advantage of the QuickTime output
functionality and record your content for on
demand QuickTime playback.
ExamplE:
Select QuickTime 2xStreams High with Dual - QTDblHighDual.xml * from the drop-down menu in
the Settings section of Recording Alias Options for
a Transcoding template. Click Save.
Select QuickTime Archiving Single Stream
QT-MOVStd.xml* from the drop-down menu in
Settings section of Recording Alias Options for
an Archiving template. Click Save.
Remote desktop to the IP address of
the Content Server.
Due to the enhanced security
configuration enabled for the Internet
Explorer browser on the Content Server,
you will be required to add this web page
to the server’s trusted sites (deselect
the Require Server verification https
for all sites in this zone checkbox). An
alternative would be to download the
QuickTime installer to your desktop
machine and then copy it to the server’s
Remote Desktop.
Log in to the Content Server web interface
as an administrator.
Optional Installation – Only If Strictly Needed!
Log in as an administrator.
Run the QuickTimeInstaller.exe file.
Click on Finish when the installation has
been completed.
In Administrator Tools
> Site Settings, enable
QuickTime in the Site
Codec Support section
and click Save.
Use a Web Browser to navigate to the
following download site to download
Apple QuickTime player version 7.0.4.0:
http://www.apple.com/support/
downloads/quicktime704.html.
Follow the installation prompts.
Log off to terminate the remote desktop
connection.
Table of
Contents
D 13898.04
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What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
23
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Content
Server
Operation
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
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What’s New in
this Version?
Trademark/
Licenses
The Operation section contains important information about
product registration and security updates. Procedures for
restarting, shutting down and restoring the Content Server to
factory settings are also explained in this section.
Safety/
Environmental
Introduction Installation Quick Setup Operation
24
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Basic Operating Principles
Product Registration & Security Updates
TANDBERG CONTENT SERVER
USER GUIDE
Product Registration
You need to register the product if you would like to receive an
email from TANDBERG Constant Care Services when Content
Server updates to the TANDBERG Content Server become
available.
You can register using the Registration Card provided with your
Content Server or via the web at
www.tandberg.net/register.
You can also check the following ftp site for all available
downloads:
http://ftp.tandberg.net/pub/software/content_server/
Security Updates
All relevant security updates for the TANDBERG Content Server
are available from the following ftp site: http://ftp.tandberg.
net/pub/software/content_server/security_updates/.
IT IS IMPORTANT THAT YOU DOWNLOAD AND INSTALL THE
MOST RECENT SECURITY UPDATE FOR EACH YEAR FROM THE
TANDBERG FTP SITE BEFORE USING THIS PRODUCT. YOU
SHOULD ALSO CHECK THIS SITE REGULARLY TO SEE IF NEW
SECURITY UPDATES ARE AVAILABLE. ALL SECURITY UPDATES
RELEVANT TO THE CONTENT SERVER ARE CUMULATIVE
THROUGHOUT THE CALENDAR YEAR.
Using Remote Desktop
Installing Software Upgrades and Security Updates
Content Server software upgrades and security updates need
to be installed using Remote Desktop access.
Remote Desktop access is also used for:
Installing QuickTime
•
Configuring the TCS Database Backup tool
•
Using the TCS NAS Wizard.
•
Open the Remote Desktop Utility on your PC
(Start>Programs> Accessories>Communications>Remote Desktop Connection).
Once you are logged in, you can gain access to security updates or software upgrade files on
your local PC by expanding My Computer. Note that mapped drives correspond to the drives
on your PC.
Table of
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What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
25
Provide the local administrator username
and password.
Once you have finished the necessary installations, restart the Content Server if prompted to
do so. Otherwise, terminate your Remote Desktop session by logging off. Please note that if
you choose Shut down, it will shut down the Content Server!
Administrator
Settings
If you want to copy security updates
or software upgrade files from your
PC to the TCS desktop, click on
Options>LocalResources and select
Disk Drives, then click on Connect.
Conference
Setup
View
Conferences
Appendices
!
Basic Operating Principles
Shutdown and Restart
TANDBERG CONTENT SERVER
USER GUIDE
No System Response?
The Content Server will always be turned on and be
available to record conference calls.
The physical unit should not be accessible to users.
If the system does not respond:
Check the LCD panel to determine if the unit is
•
switched on and ‘live’
Make sure that the Content Server is switched on by
•
using the On/Off switch located at the rear of the unit
Restart the Content Server using the LCD panel.
•
or,
Restart the TCS service on the Content Server (this
•
will only affect the calls which are live at the time of
the restart, but will not affect any users accessing
recorded content on the server).
How to use the front panel keys is explained on the
next page.
Command Menu Structure
Restarting the Content Server
Press Enter to display the Main M en u screen
1.
From the M ain M enu screen, use the Up or Down arrow
2.
to select Com m a nds
Press Enter to confirm your selection
3.
From the C om m an ds menu, use the Up or Down arrow
4.
to select Restar t and press Enter
You will be asked to confirm this action on the following
5.
screen. At the Res tart? prompt, use the Up or Down
arrow to select Yes and press Enter to confirm.
For an overview of the Command Menu Structure – see
below left.
For details on how to restart the TCS service
without restarting the Content Server, see the
Administrator Settings section.
Shutting Down the Content Server
Press Enter to display the Main M en u screen
1.
From the M ain M enu screen, use the Up or Down arrow to select
2.
Com m a nds
Press Enter to confirm your selection
3.
From the C om m an ds menu, use the Up or Down arrow to select
4.
Shu tdo w n and press Enter
You will be asked to confirm this action on the following screen. At the
5.
Shu tdo w n? prompt, use the Up or Down arrow to select Yes and
press Enter to confirm.
For an overview of the Command Menu Structure – see below left.
There is currently no indication on the LCD panel to tell the
administrator that the machine has shut down and that it is safe
to turn off the server. Typically the server is in a state that it is
safe to shutdown within a few minutes.
Do Not Shutdown or Restart While Calls Are In Progress!
Table of
Contents
D 13898.04
DECEMBER 2006
IP Settings
are treated in
Installation.
IP Settings
Commands
Restoring Factory
Settings is described on
the next page.
What’s New in
this Version?
Restart?
No
Yes
Shutdown?
No
Yes
- Restore Factory Full Restore
Config Restore
Trademark/
Licenses
Safety/
Environmental
We do not recommend to shutdown or restart the Content Server while calls are in progress. If the
Content Server is in a call and the server is restarted or shut down, calls in progress will fail and
will not be recorded.
The LCD panel display indicates the current status of the Content Server.
<IP Address>
IN CALL
Full Restore?
No
Yes
Config Restore?
No
Yes
Introduction Installation Quick Setup Operation
<IP Address>
NOT IN CALL
26
LCD panel display when a call is currently in progress.
LCD panel display when no calls are currently in progress.
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Basic Operating Principles
!
Restoring to Factory Settings
TANDBERG CONTENT SERVER
USER GUIDE
About Restoring to Factory Settings
The administrator can restore the Content
Server to factory settings partially or fully via
the LCD panel.
A partial restore to factory settings – Config
Restore - restores the factory configuration
files and templates, but does NOT affect the
content stored on the server.
A full restore to factory settings – Full Restore
– removes content and deletes all media files
in addition to restoring the factory configuration files and templates.
Restoring to factory command in v.2.0
will restore the Content Server to v.2.0
defaults, but it will also remove any
configurations specific to v.1.x, if the Content
Server has been upgraded to v2.0 from v1.x!
Config Restore
Deletes all user-created Recording Aliases, Call
Configuration files and Recording Templates
and restores them to v.2.0 defaults.
Full Restore
Deletes all user-created Recording Aliases, Call
Configuration files, Categories and Recording
Templates and restores them to v.2.0 defaults.
Deletes all conferences and media files
•
Deletes all server logs
•
If data location has been changed to an ex-
•
ternal storage location (NAS), a full restore
will change the default storage location
back to the Content Server.
Press Enter to display the Main Me nu
screen.
From the Com m an ds menu, use the
Up or Down arrow to select Rest ore
Factory and press Enter.
IP Settings are
described in
Installation.
IP Settings
Commands
Restoring to Factory Settings
From the Main Me nu screen, use
the Up or Down arrow to select
Com m a nds.
From the Restore Fact ory menu, use the Up or Down arrow to select Full Restor e
or Config Re store and press Enter.
Command Menu Structure
Restart?
No
Yes
Shutdown?
No
Yes
- Restore Factory Full Restore
Config Restore
Restart and Shutdown
are described on the
previous page.
Full Restore?
No
Yes
Config Restore?
No
Yes
Press Enter to confirm your selection.
Front Panel Keys
Used to enter the edit
mode and confirm
selection or entry.
Used to return to the
previous menu screen
or exit the edit mode
without saving the latest entry.
Used to select items
in the menu, move
between values in a
numerical address
and modify numerical
values.
For an example of this, turn to
IP Address Setting Configuration
in the Installation section.
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
27
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Content
Server
TANDBERG CONTENT SERVER
USER GUIDE
Administrator Settings
We recommend that you check the
TANDBERG web site regularly for updated
versions of this manual:
http://www.tandberg.net/support/
documentation.php
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Read the Administrator Settings section to familiarize yourself
with the administrative menu functions important for the correct
configuration and functioning of the Content Server. This section
explains the Site Settings, User and Category management. It allows
you to edit and create recording and call configuration templates
which determine the output of your recordings. The Administrator
Settings menu gives you access to view Server logs, view and add
option keys, and view the storage location of your media. You can
also access the Windows Server administration page and change your
database account security passwords.
Safety/
Environmental
Introduction Installation Quick Setup Operation
Administrator
Settings
28
Conference
Setup
View
Conferences
Appendices
Viewing Administrator Settings
About Administrator Settings Logging In to View the Adminstrator Options
TANDBERG CONTENT SERVER
USER GUIDE
The administrator needs to review the
Administrator Settings and configure the
settings based on the requirements of the
installation site.
Configuration settings can be made via the
Administrator Settings menu.
Factory default username is administrator
and factory default password is TANDBERG.
It is strongly recommended that you change
the administrative password at setup time and
before the Server is used for production.
Once successfully logged in, the screen will display your display name and username at the
bottom left of the screen, with menu items now available according to your login privileges.
Use a web browser to log in to the
Content Server interface via http or
https://<ContentServerIPaddress>.
Click on Login.
Click on Administrator Settings to display the options available. These are described on the
following pages.
Enter your administrator username and
password.
Site Settings
User Management
Template Editor
Call Configuration Editor
Category Management
Server Logs
Alternate Storage
Cluster Settings
Software Upgrade
Account Security
Windows Server
Table of
Contents
D 13898.04
DECEMBER 2006
What’s New in
this Version?
Trademark/
Licenses
Safety/
Environmental
Introduction Installation Quick Setup Operation
29
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
Administrator Settings > Site Settings
!
Site Settings
About Site Settings The Site Settings Page
Administrators need to review configuration
information in the Site Settings menu to
ensure that the system is configured properly
for their installation site.
All changes made in the Site Settings page
need to be confirmed by clicking the Save
button at the top or bottom of the page.
Clicking the Reset button restores the values
on the screen to the last saved values. Use
Reset if the field values on the screen have
been changed but not yet saved.
Site Settings contain:
Content Server Properties
•
Advanced H.323 Settings
•
Gatekeeper
•
Site Codec Support
•
Authentication
•
API
•
User Properties
•
Default Recording Aliases.
•
These are described on the following pages.
TANDBERG CONTENT SERVER
USER GUIDE
Fields with an orange asterisk next to
them require you to restart the service
in order for them to become effective if
they have been changed.
The + indicates that this topic is
expandable in the usual way. Once
expanded, the sign changes to – to show
that the topic can be collapsed again.
If the Content Server is in a call, the
Administrator is unable to edit the
current Site Settings. The Site Settings
page will contain the text:
Cannot edit Site Settings – Content Server is
currently in a call.
Table of
Contents
D 13898.04
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What’s New in
this Version?
Trademark/
Licenses
Restart Service
If there are no live calls on the TANDBERG Content Server, clicking
the Restart Service button will result in the following message being
displayed:
Are you sure you want to restart the Content Server Service?
If the TANDBERG Content Service is recording calls at the time, the Site
Setting interface will indicate this and all Site Settings will be disabled
Safety/
Environmental
Introduction Installation Quick Setup Operation
30
except for the Restart Service button.
If you click on the Restart Service button while lines are in calls, the
following message will be displayed:
Are you sure you want to restart the Content Server Service? Content
Server is currently in a call.
Administrator
Settings
Conference
Setup
View
Conferences
Appendices
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