TANDBERG D12817-05 User Manual

User Manual

Software version E3

D12817-05

This document is not to be reproduced in whole or in part

without permission in writing from:

TANDBERG Videoconferencing System

Trademarks and copyright

COPYRIGHT © 2004, TANDBERG Philip Pedersensvei 22 1366 Lysaker, Norway, Tel: +47 67 125 125, Fax: +47 67 125 234 All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and tradenames are the property of their respective holders and are hereby acknowledged.

Portions of this software are © 1996-2004 RADVision Ltd. All intellectual property rights in such portions of the Software and documentation are owned by RADVision and are protected by United States copyright laws, other applicable copyright laws and international treaty provisions. RADVision and its suppliers retain all rights not expressly granted.

Disclaimer

The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG.

The information in this document is believed to be accurate and reliable, however TANDBERG assumes no responsibility or liability for any errors or inaccuracies that may appear in this document, nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of TANDBERG.

This document was written by the Technical Support Department of TANDBERG, Norway. We are committed to maintaining a high level of quality in all our documentation. Towards this effort, we welcome your comments and suggestions regarding the content and structure of this document. Please fax or mail your comments and suggestions to the attention of:

Product Support Department TANDBERG, Philip Pedersensvei 22 1366 Lysaker, Norway Tel: +47 67 125 125 Fax: +47 67 125 234

Environmental Issues

Thank you for buying a product which contributes to a reduction in pollution and thereby helps save the environment.

Our products reduce the need for travel and transport and thereby reduce pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper). Our products are low energy consuming products.

Battery handling:

Batteries for the Remote Control are Long Life and Alkaline batteries saving the environment, please follow guidelines on the packing material for handling and disposal of the batteries.

Waste handling:

No need to send material back to TANDBERG as there are no consumables to take care of. Please contact your local dealer for information on recycling the product by sending the main parts of the product for disassembly at local electronic waste stations, marking recyclable parts so the waste station can disassemble and re-use these parts.

Production of products:

Our factories employ the most efficient environmental methods for reducing waste and pollution and ensuring the products are recyclable.

TANDBERG Videoconferencing System

Operator Safety Summary

For your protection, please read these safety instructions completely before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both

on the apparatus and in the operating instructions.

Equipment Markings

The lightning flash symbol within an equilateral triangle is intended to alert the user to the presence of uninsulated “dangerous voltages” within the product’s enclosure that may be of sufficient magnitude to constitue a risk of electrical shock.

The exclamation mark within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions within literature accompanying the equipment.

Warnings

Water and moisture - Do not operate the equipment under or near water - for example near a bathtub, kitchen sink, or laundry tub, in a wet basement, or near a swimming pool or in areas with high humidity.

Cleaning - Unplug the apparatus from the wall outlet before cleaning or polishing. Do not use liquid cleaners or aerosol cleaners. Use a lint-free cloth lightly moistened with water for cleaning the exterior of the apparatus.

Ventilation - Do not block any of the ventilation openings of the apparatus. Install in accordance with the installation instructions. Never cover the slots and openings with a cloth or other material. Never install the apparatus near heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

Grounding or Polarization - Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or third prong is provided for your

safety. If the provided plug does not fit into your outlet, consult an electrician.

Power-Cord Protection - Route the power cord so as to avoid it being walked on or pinched by items placed upon or against it, paying particular attention to the plugs, receptacles, and the point where the cord exits from the apparatus.

Attachments - Only use attachments as recommended by the manufacturer.

Accessories - Use only with a cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the

apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.

Lightning - Unplug this apparatus during lightning storms or when unused for long periods of time.

ISDN cables - CAUTION - To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.

Servicing - Do not attempt to service the apparatus yourself as opening or removing covers may expose you to

dangerous voltages or other hazards, and will void the warranty. Refer all servicing to qualified service personnel.

Damaged Equipment - Unplug the apparatus from the outlet and refer servicing to qualified personnel under the following conditions:

When the power cord or plug is damaged or frayed If liquid has been spilled or objects have fallen into the apparatus If the apparatus has been exposed to rain or moisture If the apparatus has been subjected to excessive shock by being dropped, or the cabinet has been damaged If the apparatus fails to operate in accordance with the operating instructions

Contents

Introduction ........................................................................................ 7

Menu structure ................................................................................... 8

The TANDBERG 550 Videoconferencing System ........................... 9

At a glance — the TANDBERG 550 system .................................................... 9

Installation ........................................................................................ 11

IMPORTANT: PLEASE

THIS SECTION

READ

CAREFULLY SYSTEM SET-UP.

FOR OPTIMAL

Precautions ................................................................................................... 11

Unpacking ..................................................................................................... 11

Connecting cables ........................................................................................ 12

Power on ....................................................................................................... 14

System configuration..................................................................................... 15

Getting started .................................................................................. 17

System start-up ............................................................................................. 17

Welcome menu ............................................................................................. 17

Basics ........................................................................................................... 18

Making and ending calls ................................................................................ 19

Directory ........................................................................................................ 24

General use ...................................................................................... 26

Adjusting volume ........................................................................................... 26

View outgoing video (selfview) ...................................................................... 26

Microphone on/off .......................................................................................... 26

Do Not Disturb / Sleep Mode ......................................................................... 26

Controlling the Main Camera ......................................................................... 28

Selecting video sources ................................................................................ 28

Voice Activated Camera Positioning .............................................................. 29

Presets .......................................................................................................... 30

Far end camera control (FECC) ................................................................... 31

Sending and receiving snapshots ................................................................. 32

External MCU control functions ..................................................................... 33

Web-interface ................................................................................................ 36

PC SoftPresenter .......................................................................................... 37

T.120 and other PC applications .................................................................... 37

TANDBERG Videoconferencing System

Advanced use .................................................................................. 38

Main menu ..................................................................................................... 38

Call quality ..................................................................................................... 39

Utilities ........................................................................................................... 40

Terminal Settings ........................................................................................... 43

LAN Settings.................................................................................................. 47

Audio Settings ............................................................................................... 58

Call Settings .................................................................................................. 62

Dataport configuration ................................................................................... 66

Language ...................................................................................................... 67

Software Options .......................................................................................... 67

Diagnostics ................................................................................................... 68

Peripheral Equipment ...................................................................... 72

Interfaces ...................................................................................................... 72

Document camera ........................................................................................ 74

Tracker .......................................................................................................... 74

Appendices ...................................................................................... 75

Index ................................................................................................. 81

TANDBERG Videoconferencing System

Introduction

This User Manual is provided to help you make the best use of your TANDBERG system. The TANDBERG system offers superior audio and video quality in a fully-featured unit.

Features:

• Worldwide compatibility with other standards-based videoconferencing systems.

• Supports videoconferencing via both IP and ISDN* networks.

• Selection of up to 768 kbps call quality.

• Downspeeding - if channels are dropped during a videoconferencing session, the connection is automatically maintained without interruption.

• Streaming - broadcasting of audio/video via an IP network.

• Web-interface for system management, diagnostics and software uploads.

• Secure Conference

• Presenter Package* consisting of:

Digital ClarityTF - participants enjoy presentations of exceptionally high quality resolution video.

PC SoftPresenterTF - show PC images via your LAN connection supporting XGA resolution.

TF -

Embedded encryption for call privacy and security.

Your TANDBERG system is available with a variety of configurations.

* - option. To check which options are installed, press MENU and the Quick key ‘System Info’. TF- TANDBERG first.

IN THIS GUIDE, WE’VE INCLUDED

TIP

TIPS AND NOTES. THEY APPEAR

HELPFUL LIKE THIS ONE.

TANDBERG Videoconferencing System

Menu structure

The on-screen menu structure is shown below.

Press the MENU key on the remote control to enter or leave the Main Menu.

Main Menu

Call Quality

Utilities

Brightness

ISDN Settings

LAN

Settings

Audio

Settings

Echo Control

VGA Settings

VNC Settings

Call Settings

Network

Profiles

Data Port

Language

Software

Options

Camera

ISDN Switch

Type

Line 1 Setup

Line 2 Setup

Line 3 Setup

Adv. ISDN

Settings

Streaming

Settings

H.323

Settings

IP settings

Wireless

Settings

SNMP

Settings

Terminal Settings

Adv. H.323

Settings

Diagnostics

System Info

Call Status

Subsystem

View Current

Restore Def.

Exit

Channel

Status

Test

Settings

IP Precedence

Diffserv

System Selftest

Press UP/DOWN/LEFT/RIGHT to navigate. Press OK to select.

TANDBERG Videoconferencing System

The TANDBERG 550 Videoconferencing System

At a glance — the TANDBERG 550 system

Camera

Remote Control

Microphone

Codec

TANDBERG Videoconferencing System

Camera

The built-in camera includes a high quality colour camera with a fast pan/tilt/zoom action. The camera is controlled by the system’s infra-red remote control and operates pan/tilt and zoom.

Codec

The Codec is the heart of the system. The main task for the Codec is the compression of outgoing video, audio and data, the transmission of this information to a remote site and the decompression of the incoming information. Hence the name Codec. Intelligent Call Management (ICM) and the SoftMux are features built into the Codec.

Remote control

The remote control is used to control all functions of the system. There is a separate remote control for operating the monitor.

Table microphone

The high quality table microphone is specially designed to be used on a table during a video conference.

The ideal location for the microphone is on a flat surface at least 2m (6.5 ft) from the front of the system. The microphone cable should always point towards the system.

The system will automatically equalize sound levels. Loud and soft voices are picked up and transmitted to the far end at approximately the same level.

TANDBERG Videoconferencing System

Installation

Precautions

• Never install telephone wiring during a lightning storm.

• Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations.

• Never touch uninstalled telephone wires or terminals unless the telephone line has been disconnected at the network interface.

• Use caution when installing or modifying telephone lines.

• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shoc k from lightning.

• Do not use the telephone to report a gas leak in the vicinity of the leak.

• The socket outlet shall be installed near to the equipment and shall be easily accessible.

• Never install cables without first switching the power OFF.

• 1TR6 network type is not approved for connection directly to the telecommunications network. This network type is only to be used behind a PABX.

• X.21 network type is not approved for connection directly to the telecommunications network. This network type is only to be used together with already approved equipment, and is not meant for direct connections to the telecommunication networks.

• V.35/RS-449/RS-366 network type is not approved for connection directly to the telecommunications network. This network type is only to be used together with already approved equipment, and is not intended for direct connection to the telecommunication networks.

• This product complies with directives: LVD 73/23/EC, EMC 89/366/EEC, R&TTE 99/5/EEC

Unpacking

The TANDBERG 550 consists of the following items:

• TANDBERG 550 with built-in camera

• Table Microphone

• Remote Control

• Batteries

• User Manual on CD

• Cables

Place the system centrally, on top of the monitor, close to the front and ensure it is stable.

TANDBERG Videoconferencing SystemInstallation

Connecting cables

1. Microphone cable

• Connect the microphone to the microphone cable.

• Connect the microphone cable to the microphone input on the TANDBERG 550.

2. Monitor cable(s)

Scart (Europe):

• Connect the Scart adapter to one of the Scart connectors on your monitor.

Scart (Europe) & RCA/S-Video (US):

Audio:

The cable with one RCA connector on one side and two RCA

connectors on the other side:

• Connect the two RCA connectors to your monitor (or Scart adapter) Audio Left/Right connectors (the audio signal from the system is a monaural signal and therefore is fed into both audio-in sockets on the monitor).

• Connect the other end to ‘Audio Out’.

Video:

• Connect the S-video cable to the S-video connector on your monitor ( or Scart adapter). If you do not have an S-video connector on your monitor, connect the RCA-RCA video cable to the RCA connector on your monitor.

• Connect the other end to ‘Video Out’.

TANDBERG Videoconferencing System

Installation

3. ISDN cables

• Connect the ISDN cables to the ISDN sockets (S/T-interface) provided by the service provider. Your main number will be the number associated with the socket to which ISDN cable number 1 is connected.

NOTE

SOME SOFTWARE VERSIONS DO NOT SUPPORT THREE ISDN LINES

North America: The TANDBERG 550 does not have a built-in network terminator. If your wall socket provides you with an ISDN U-interface, you will need an NT1 between your TANDBERG 550 and your ISDN line, see Appendix 1.

NOTE

RITE DOWN THE NUMBERS ASSOCIATED WITH EACH OF THE

NOTE

CONNECTING TO THE SWITCHED 56 NETWORK: WHEN CONNECTING TO THE SWITCHED 56 NETWORK YOU MAY USE ONE OF THE BRI INTERFACES

ON THE TANDBERG 550. PLEASE REFER TO A PPENDIX 2 FOR FURTHER INFORMATION.

ISDN

LINES

. YOU

WILL NEED THEM LATER TO CONFIGURE THE SYSTEM

4. Power cable

• Connect the power supply to the ‘DC in’ input on the system.

• Connect the power cable to the power supply.

• Connect the power cable to an electrical distribution socket.

5a. LAN cable

• To use the system on LAN, connect a LAN cable from the ‘Ethernet’ connector on the system to your LAN.

5b. Wireless LAN - Insert PC Card

• Remove the “dummy” card by pressing the ‘Eject’ button next to the slot.

• Insert the Wireless LAN PC Card.

MAKE SURE YOU INSERT THE CARD IN THE RIGHT DIRECTION ( WITH THE PRODUCT LOGO POINTING UPWARDS). PUSH THE CARD INTO THE SLOT UNTIL

NOTE

THE ‘EJECT’ BUTTON POPS UP.

See ‘Wireless LAN Settings’ for configuration.

TANDBERG Videoconferencing SystemInstallation

Power on

Power on the monitor and use the monitor remote control to select the Audio/Video input used (refer to your monitor manual). If you are using S-video from the system, remember to select S-Video input to avoid a black and white picture.

Select Audio/Video input on monitor

Selection of Audio/Video input used is generally performed by pressing the 0/AV button on the TV remote control several times. Please refer to your monitor user manual for further information.

TANDBERG Videoconferencing System

Installation

System configuration

• Switch the system on by activating the power switch on the system.

• After the system has performed a self-test routine, product logo and a ‘Welcome’ menu will be displayed on the monitor.

THESE SETTINGS ARE ESSENTIAL

NOTE

FOR OPTIMAL SYSTEM SET-UP.

• Enabled but unused ISDN lines (lines not active) should be disabled. Select the Quick Key ‘System Info’ (on the remote control) to view line status.

PRESS MENU ON THE REMOTE CONTROL. SELECT THE MENU ‘TERMINAL SETTINGS’, ‘ISDN SETTINGS’. SELECT THE RELEVANT ‘LINE SETUP’

MENU AND SET ‘ENABLED: OFF’.

• Enter System Name to identify the system during an MCU conference. Select ‘Utilities’, ‘System Name’ and enter the name using the number keys (as on a mobile phone).

• Select the language you want to use in ‘Terminal Settings’, ‘Language’.

• To activate a software option, enter an option key (see paperwork accompanying your system), see ‘Terminal Settings’, ‘Software Options’.

• Press CONNECT on the remote control. A dial tone should be heard if the network is active.

connect

• Using the monitor remote control, adjust the volume on the monitor to a level of your choice. This volume will be the default volume for all calls.

TANDBERG Videoconferencing SystemInstallation

ISDN configuration

For each installation of the system it is necessary to configure the unit. All configuration parameters are available via the menu system.

• Press MENU on the remote control. Select the menu ‘Terminal Settings’, then ‘ISDN Settings’.

Specify the settings for the network.

For details, follow the instructions in chapter ‘Terminal Settings’, ‘ISDN-BRI Settings’ in this manual.

For further information refer to the examples in:

Appendix 1: Connecting the system to ISDN using NT1 network adapters

Appendix 2: Connecting the system to the Switched 56 network

LAN configuration

• Press MENU on the remote control. Select the menu ‘Terminal Settings’, then ‘LAN Settings’.

Specify the necessary LAN settings according to the instructions from your LAN administrator. If there is an H.323 Gatekeeper present on your LAN, see also ‘H.323 Settings’.

For details, follow the instructions in chapter ‘LAN Settings’ in this manual.

TANDBERG Videoconferencing System

Getting started

System start-up

Your system should be in standby mode. When in standby mode, pressing any key or picking up the remote control will wake up the system. An incoming call will also wake up the system.

If the system does not respond, make sure the system is switched on by using the On/Off switch located at the rear of the Codec. After a few seconds you should see the ‘Welcome’ menu on the monitor.

If this does not help, verify that your monitor is switched on. To switch the monitor on you normally push the power button on the front of the monitor (depending on monitor type).

Welcome menu

After the system has performed a self-test routine, product logo and a ‘Welcome’ menu will be displayed on the monitor. This menu should provide you with the most important system information. The three color-coded commands shown correspond with the Quick keys on the remote control. This means that to make a call, you can press the green quick-key.

TANDBERG Videoconferencing SystemGetting started

Basics

The system’s most commonly used functions are accessible directly from the remote control by single key presses. In addition, the user interface is represented by on-screen menus. Individual items within the menus and lists can be selected by moving a white highlighter bar to the desired option.

Quick Keys

The three buttons on top of the remote control refer to the blocks at the bottom of the screen. The text inside the blocks will change depending on which menu is selected. The three Quick Keys have different colors.

Preset keys

Activate pre-stored camera positions.

Video source keys

Activate connected video sources.

Camera control and menu navigation keys

Frequently used keys allowing you to control your own camera and the far end camera, control your volume, select and move self-view, switch your microphone off and navigate in the menu system.

Dialing keys / Preset keys

Used to make a call. The twelve number keys, (0-9), #, * operate in the same way as on a modern push-button telephone. These buttons are also used when entering a name into a text field.

TANDBERG Videoconferencing System

Getting started

Making and ending calls

Making a call

connect

ISDN call

The system will, by default, try to connect using Quality: Auto (see table overleaf). If the requested quality (bandwidth) cannot be established, the system will establish a connection on as high quality as possible.

The SoftMux ensures high reliability and includes the unique Downspeeding feature. If channels are dropped during a meeting, Downspeeding automatically maintains the connection without interrupting the call in progress. The SoftMux also enables you to dial to other videoconferencing equipment, phones and mobile phones in the same way and provides you with on-screen, real-time feedback on the progress of a call.

To make a call, enter the number or the IP-address of the unit you wish to call using the Dialing keys and press CONNECT.

LAN call

To make a call via a LAN, enter an IP-address by using a * as the ‘dot’ in the IP-address, e.g. 123*3*0*12 will be interpreted as 123.3.0.12. If a gatekeeper is present, you may place IP-calls using “telephone-style” numbers (an E.164 alias), according to the numbering plan implemented in the gatekeeper. The dialed number will then be translated into an IP-address by the gatekeeper.

TANDBERG Videoconferencing SystemGetting started

Access Code

If the system requires an Access Code, enter the code and press OK to proceed making a call:

Using sub-address / extension address / MCU password

To specify an ISDN sub-address or its LAN equivalent extension address (TCS-4), add a star (*) after the number and then enter the sub-address/extension address.

Example: 12345678*10 ( <number>*<Sub-address/extension address/MCU password>)

When calling to external MCU’s requiring a password (TSC-1), this password can be added after the star (*). If no password is specified, a menu will prompt you to enter the password (after connected to the MCU).

SUB-ADDRESS IS USED TO ADDRESS DIFFERENT SYSTEMS ON THE SAME ISDN LINE.

TIP

TCS-4 IS USED TO ADDRESS DIFFERENT SYSTEMS ON A LAN, WHEN DIALING IN VIA A GATEWAY.

TANDBERG Videoconferencing System

Selecting / setting default quality (bandwidth)

Getting started

The default call quality setting ‘Auto’ will be used if no specific quality is selected.

To select quality (bandwidth):

• Press the ‘Quality’ Quick Key when you are in the dial menu. The

Quality menu will then be displayed:

TYPE OF CALLS

Auto 384kbps on ISDN/768kbps on IP Max 384kbps on ISDN/768kbps on IP 768 768 kbps (IP only) 512 512 kbps (IP only) 384 384 kbps (6B) 320 320 kbps (5B) 256 256 kbps (4B) 192 192 kbps (3B) 128 128 kbps (2B)(Bonding/H.221) 64 64 kbps (1B)(H.221) Teleph Telephone Call

SOME SYSTEMS AND SOFTWARE VERSIONS AND

NOTE

NETWORKS SELECTIONS.

DO NOT SUPPORT ALL BANDWIDTH

• Choose the preferred quality by selecting the desired call rate in the ‘Call Rate’ field.

• You may also press the ‘Set as Default’ Quick Key in order to make the selected bandwidth the default bandwidth for subsequent calls.

• Set ‘Set Restrict (56k)’ to ‘On’ to make a restricted call. An indicator ‘(56k)’ will be shown behind the number.

TIP

RESTRICTED CALL A RESTRICTED CALL IS A CALL TO A 56 KBPS NETWORK. BY DEFAULT THE SYSTEM WILL DIAL AN UNRESTRICTED CALL ( A CALL TO A

64 KBPS NETWORK) AND DOWNSPEED TO 56KBPS IF NECESSARY. TO FORCE A RESTRICTED CALL, SELECT ‘SET RESTRICT (56K)’

TIP

DIALING TWO NUMBERS

SOMETIMES (ESPECIALLY WHEN CALLING TO AND WITHIN N ORTH AMERICA) IT IS NECESSARY TO DIAL BOTH ISDN NUMBERS WHEN MAKING A VIDEO

USING 2X64 KBPS OR 2X56 KBPS. SELECT ‘128’ IN THE QUALITY MENU. WHEN YOU RETURN TO THE DIAL M ENU, BOTH ‘NUMBER:’ AND

CALL

‘2ND:’ ARE DISPLAYED. ENTER THE SECOND NUMBER.

TANDBERG Videoconferencing SystemGetting started

Selecting / setting default network

To select a specific network, press the ‘Net’ Quick Key when you are in the dial menu.:

1 Highlight the network to be used in your call.

2 Press ‘Select’ to select network or press ‘Set as Default’ to set the selected network as your preferred

choice for this and all subsequent calls.

If ‘Auto’ is selected, the system will select a network based upon the following criteria:

• If an IP-address (e.g. 123*3*0*12 ) is entered, ‘LAN’ (H.323) is selected.

• If the first digits in the number match those set in ‘H.323 Prefix’ under ‘H.323 Settings’, ‘LAN’ is selected.

• In other cases, ‘ISDN’ (H.320) is selected.

If you want to assign a specific prefix to the network selection or if you want to define your own network configuration, see ‘Network Profiles’ in ‘Call Settings’, ‘Terminal Settings’.

Answer a call

connect

To answer a call, press CONNECT.

Manual answer of a call is needed if the autoanswer facility is switched off. See ‘Utilities’ in ‘Advanced use’.

TANDBERG Videoconferencing System

Getting started

End a call

disconnect

To end a call, press DISCONNECT.

Correcting keying mistakes

delete

To delete the last digit (or character) entered, press DELETE.

ENDING A CALL: SWITCHING OFF THE MONITOR WILL NOT

TIP

DISCONNECT SHOULD PRESS THE DISCONNECT KEY.

A CALL. TO DISCONNECT A CALL YOU

TANDBERG Videoconferencing SystemGetting started