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Sidexis 4
Operator's Manual
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Sirona Sidexis 4 Service manual

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Sirona Dental Systems GmbH Table of contents
Service Manual SIDEXIS 4

Table of contents

1
2
About this Service Manual....................................................................................... 5
1.1 Structure of the document ............................................................................ 5
1.1.1 Identification of the danger levels.................................................... 5
1.1.2 Formats and symbols used ............................................................. 6
1.2 Scope ........................................................................................................... 6
1.3 Other relevant documents ............................................................................ 6
Configuring software................................................................................................ 7
2.1 Configuration menu ...................................................................................... 7
2.1.1 "General settings"............................................................................ 10
2.1.2 "Patient settings" ............................................................................. 21
2.1.3 "Exposure"....................................................................................... 22
2.1.4 "Output" ........................................................................................... 29
2.1.5 "SIDEXIS Manager" ........................................................................ 32
2.2 Call up the configuration menu..................................................................... 35
2.3 Personalizing SIDEXIS 4.............................................................................. 36
2.3.1 Setting the program language......................................................... 36
2.3.2 Practice-specific settings................................................................. 38
2.3.2.1 Enter practice information................................................. 39
2.3.2.2 Define practice logo.......................................................... 40
2.3.2.3 Configure headers for printing.......................................... 42
2.3.2.4 Selecting the dental notation ............................................ 45
2.3.3 Set up communication partners....................................................... 47
2.3.4 User set up/administration............................................................... 49
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3
4
Configuring the computer ........................................................................................ 51
3.1 Free hard disk space for PDATA.................................................................. 51
Data and database .................................................................................................. 52
4.1 Data migration .............................................................................................. 53
4.2 Data backup ................................................................................................. 53
4.2.1 Data backup via "Windows task scheduler" .................................... 54
4.2.2 Data backup via the "SQL Management Studio"............................. 55
4.3 Restoring database ...................................................................................... 59
4.4 Installing database ....................................................................................... 64
4.5 Database movement .................................................................................... 65
4.5.1 Moving the SQL server.................................................................... 65
4.5.1.1 Prepare the “new” SQL server.......................................... 65
4.5.1.2 Backing up the “old” SQL server ...................................... 65
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Table of contents Sirona Dental Systems GmbH
Service Manual SIDEXIS 4
4.5.1.3 Restoring database to the "new" SQL server.................... 65
4.5.1.4 Execute provisioning ......................................................... 66
4.5.2 Moving the PDATA folder................................................................. 68
4.5.2.1 Move the PDATA folder to a bigger hard disk “within the computer”
4.5.2.2 Migrate the data (PDATA) to a new “remote” file server ...68
4.6 Disconnecting CEREC database (if available).............................................. 72
68
5
6
7
Special features with 64bit operating systems ......................................................... 73
5.1 Astra Plugin................................................................................................... 73
Troubleshooting........................................................................................................ 75
6.1 Errors during installation ............................................................................... 75
6.1.1 DVD setup........................................................................................ 75
6.1.2 SQL server installation ..................................................................... 75
6.1.3 Server provisioning .......................................................................... 75
6.2 Error during reference run............................................................................. 76
6.2.1 On the SIDEXIS 4 workstation ......................................................... 76
6.3 Errors when establishing exposure readiness .............................................. 79
6.4 Errors when executing TWAIN devices......................................................... 80
6.5 Errors during SLIDA communication............................................................. 80
Other ........................................................................................................................ 81
7.1 Uninstalling X-ray log book ........................................................................... 81
7.2 Changing the SQL database port.................................................................. 82
7.3 Switching service ports ................................................................................. 85
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Sirona Dental Systems GmbH 1About this Service Manual
Service Manual SIDEXIS 4 1.1Structure of the document

About this Service Manual

1
1.1

Structure of the document

1.1.1 Identification of the danger levels

To prevent personal injury and material damage, please observe the warning and safety information provided in these operating instructions. Such information is highlighted as follows:
DANGER
An imminent danger that could result in serious bodily injury or death.
WARNING
A possibly dangerous situation that could result in serious bodily injury or death.
CAUTION
A possibly dangerous situation that could result in slight bodily injury.
NOTICE
A possibly harmful situation which could lead to damage of the product or an object in its environment.
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IMPORTANT
Application instructions and other important information.
Tip: Information on making work easier.
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1About this Service Manual Sirona Dental Systems GmbH
1.2Scope Service Manual SIDEXIS 4

1.1.2 Formats and symbols used

The formats and symbols used in this document have the following meaning:
1.2
1.3
Prerequisite
1. First action step
2. Second action step
or
➢ Alternative action
Result
➢ Individual action step
See "Formats and symbols used [ → 6]"
● List Designates a list.
"Command / menu item" Indicates commands, menu items or
Prompts you to do something.
Identifies a reference to another text passage and specifies its page number.
quotations.

Scope

This Service Manual describes the servicing of the software SIDEXIS 4. It is intended for use exclusively by trained and authorized distributors and service technicians.

Other relevant documents

In addition to this manual, you need the following documents:
Installation Instructions
● SIDEXIS 4 Installation Instructions: REF 64 47 200
DVD text
Current service documentation, such as the Service Manual, can be downloaded from the Sirona dealer website.
System requirements can be found in the SIDEXIS 4 DVD.
"readme.html"
file on the
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu

Configuring software

2
Configuration of SIDEXIS 4 takes place via a Configuration menu [→7], which you SIDEXIS 4can open [ → 35] via the cog symbol in the headline.
2.1

Configuration menu

You can adjust SIDEXIS 4 according to the requirements of your practice. To do this, you are provided with a clear configuration menu
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Configuration menu, e.g. the "Application language" menu
A Structure tree with buttons for menu selection
B Display tab: displays whether the menu contains global, user-
specific, or workstation-related settings.
C Menu
The menus for presetting the program are compiled into groups.
●
"General Settings"
●
"Patient Settings"
●
"Acquisition"
●
"Output"
●
"SIDEXIS Tools"
NOTE: If plug-ins for treatment units that require settings are installed in SIDEXIS 4, these are also displayed as buttons here.
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
By clicking on the group name (E) (e.g.
"General Settings"
(F) for the relevant menu become visible.
When you click on a button, the corresponding menu opens.
) the buttons
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
Identifying changes to the configuration
Identifying a change to the configuration that has not yet been saved
If you have made changes in the configuration menu and these have not yet been saved, the corresponding buttons in the structure tree (H) are labeled with an * (I). This identification is deleted again once the configuration is saved.
Saving the changes To save the changes to the configuration click on the
on the bottom right of the configuration menu. The changes are saved and the menu closes.
Closing the configuration menu with no changes
If you wish to close the configuration menu without saving the changes to the configuration, click on the discarded and the menu closes.
"Cancel"
button (G). The changes are
"Save"
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button (J)
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4

2.1.1 "General settings"

"Language SIDEXIS 4" User-specific
"Application language" menu
settings for the program language
List field Function
Application language Selecting the program language
Button Function
"Adopt system language"
Select system language as the program language.
The currently set system language is adopted as the program language. If the system language is not available as program language, English is automatically used as the program language.
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"Praxis" Global
printout
"General Settings"
The
●
"Praxis Settings"
●
"Header definition"
●
"Dental chart"
You can move the menu up or down in the window using the scrollbar to the right of the menu.
settings for the practice data; e.g. how data is displayed on a
menu contains the following sub-areas:
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2.1Configuration menu Service Manual SIDEXIS 4
"Praxis Settings" menu
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
Example of a practice address in a printout
Entry fields Entry
"Praxis name"
"Additional
Name of the practice
Any additional information
information"
"Street"
"Zip"
"City"
"Country"
"Phone"
"Fax"
"E-Mail"
"Web address"
Option button Option button activated
"International (FDI)"
"American Dental
Street
Zip code
City
Country
Phone number
Fax number
Email address
Website
International dental notation is used
American dental notation is used
Association (ADA)"
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Button Function
"Praxis logo"
"Show preview"
Another check box appears by clicking on the
Check box Function
"Temporarily show deleted media"
The configuration for displaying the practice address in the printout is described in the Personalizing SIDEXIS 4 ⇒ Practice-specific settings [ → 38] section.
SH multi-user
Define practice logo for printouts
Preview the display of practice data; e.g. on printouts
"Advanced options"
Display deleted media temporarily in for reactivation.
button.
"Timeline"
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
"Multistation" Workstation-related
settings for multi-user operation
"Multistation capability" menu
Entry fields Entry
"Mailbox File (SLIDA)"
Path to the PAS mailbox file
Check box Check box activated
"Orders can be accepted here"
"Accept a single order
X-ray jobs are taken automatically from the PAS
X-ray jobs are added to the job list
directly"
"Automatic acceptance of orders
X-ray jobs are added to the job list once the patient is logged in
after registering a patient"
Button Function
Folder icon Path selection
SH communication partner
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"Communication partners" Workstation-related
setup of a communication partner
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Menu "Communication partners"
Entry fields Entry
"Name"
"Mailbox File (SLIDA)"
"Name and path of the
Name of communication partner
Path to the practice mailbox file for the communication partner
Name and path of the communication program
SW"
"Window class name"
Identification key for the communication program
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2.1Configuration menu Service Manual SIDEXIS 4
Check box Check box activated
"Accounting"
Attributes are defined for communication
"Patient database"
"Image exchange"
"Automatically receives a copy of new
With each exposure a copy is placed in the folder in which the mailbox file is located.
exposures"
"Report internal patient ID if external is missing"
"Integrate patient name in image file
If there is no external file card index number available from the PAS for a patient, the internal SIDEXIS 4 card index number is transmitted to the communication partner to identify the patient.
Patient name is integrated into the file name during media transfer
name"
"Can be accessed by program change"
Activates the entry fields
and
SW"
"Window class name"
"Name and path of the
Option buttons Function
"Remove"
"Add"
Button Function
"Remove"
"Add"
Menu area
Entry fields Entry
"SLIDA 3D"
"Profile"
Check box Check box activated
"Third-patry
Remove communication partners
Add communication partners
Remove communication partners
Add communication partners
:
Profile of the external manufacturer
External manufacturer available
manufacturer"
"Facescan(OBJ)"
The Facescan OBJ file (if available) is also exported.
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
Option buttons Function
"Partner can receive 3D volumes"
"DICOMDIR"
"*.dcm"
"Sidexis"
"Only 2D image"
The communication partner can receive 3D volumes.
DICOMDIR
Gathering DCM files
Exporting the 3D volumes as DICOMDIR. 3D volumes that are exported in this type, can be reimported in SIDEXIS 4.
Only 2D thumbnail. Communication partners who cannot receive the 3D volumes receive a 2D thumbnail in tiff format.
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
"User" Global
Users set up here are entered into different list fields of SIDEXIS 4 (e.g. when entering the indication prior to exposure) and can be selected there.
user setup.
"User/User details/User role" menu
Entry fields Entry
"Title"
"First name"
"Last name"
Check box Check box activated
"Default for all stations"
"Inactive"
Button Function
"Add"
Title of the user
First name of the user
Surname of the user
Selected users are defined as standard consultants. If a patient is not assigned to a consultant, this standard consultant is suggested as the main consultant in the menus.
Deactivate user
Add new user
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"Presentation" Global
The
"Presentation"
ceph projection from
(p.a.)"
settings for the ceph projection.
configuration menu can be used to switch the
"CA Ceph (a.p.)"
.
(factory settings) to
"CA"
"CP Ceph
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"Presentation" menu
Button Function
"CA Ceph (a.p.)" "CA"
"CP Ceph (p.a.)" "CA"
anterior – posterior projection
posterior – anterior projection
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2.1Configuration menu Service Manual SIDEXIS 4
"Reminder" Global
Via the as reminders in the list of appointments in the
"Reminder" menu
settings for the diary.
"Reminder"
configuration menu, entries are defined that appear
"Start"
work area.
Entry fields Entry
"Name"
"Interval (in days)"
"Executing Program"
"Next reminder"
Check box Check box activated
"Set automatically to done"
"Enable Reminder"
Button Function
"Add"
"Remove"
Folder icon Path selection
Appointment title
Interval for automatically creating regular appointments in the diary
Selecting the program that should be started when clicking on an appointment in the diary.
Date of the next appointment
Appointments are automatically set to the "Completed" status after clicking on them in the diary.
The defined appointment is activated and appears in the diary
Add new appointment
Delete existing appointment
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu

2.1.2 "Patient settings"

"Patient display"
Global
settings for displaying the logged in patient in the header line
"Patient display" menu
Check box Check box activated
"Card-index no."
Information is displayed in the header line
"Last name"
"First name"
"Date of birth"
"Patient image"
Card index number
IMPORTANT
At least the ,
"First name"
a patient. If just the must be entered for each patient. If a patient is logged in for whom this does not apply (no card index number, even though only the the configuration, with the exception of check box red text in patient.
"Card-index no."
, and
"Date of birth"
"Card-index no."
check box or the check boxes
check box is checked, a card index number
"Card-index no."
"Not clearly identifiable"
"Last name"
must be checked to uniquely identify
check box is ticked in
"Patient image"
appears in the display for the logged-
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), the
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4

2.1.3 "Exposure"

"Import" User-specific
When importing media items, a check is performed to see whether the media item is already in the SIDEXIS 4 database. If the check box is deactivated (factory setting), an icon (A) is displayed to signal that an import is not possible when attempts are made to import media items that are already available.
"File Import"
In the through the
database)"
check box.
settings for importing available media
menu you can cancel the import of the duplicate once
"Allow import of duplicates (if image already exists in
"Default Import Settings" menu
Check box Check box activated
"Allow import of duplicates (if image already exists in
If a media item to be imported is already present in the database, this is still imported as a duplicate.
database)"
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"TWAIN" Workstation-related
settings for TWAIN devices
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"TWAIN devices" menu
You can set the TWAIN connection via the check boxes in the
devices"
menu.
"TWAIN
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
"File watcher" Workstation-related
Via the directory monitoring, you can set up an automatic import of media items from a "monitored" folder. Via the create and delete "monitored" folders and specify which media items are to be automatically imported with which patient assignment.
settings for directory monitoring for media imports
"File watchers"
menu, you can
"File watchers" menu
Entry fields Entry
"Name"
"Folder"
Check box Check box activated
"include subfolders"
"delete source files after import"
Name of the practice
Any additional information
Media items that sit in subfolders of monitored folders are also imported.
The original files are deleted in the monitored folder after the import. NOTE: The "deleted" files are not actually deleted, but are moved from the import to the "temp" folder. The temp folder must therefore be deleted every now and then. You can access the required directory using the environment variable "%TMP%".
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
Option button Option button activated
"interactive import"
"automatic import (background mode)"
Button Function
"Add"
"Remove"
"Icon"
Folder icon Path selection
Media items are assigned manually to patients during imports.
The assignment of media items (tif, tiff) to patients is done automatically through DICOM.
Add monitored folder
Delete monitored folder
Define icon for the monitored folder
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
"Templates" Global
settings for the exposure series
"Templates" menu
Entry fields Entry
"Holding time for viewing the exposure
Time interval between the exposure appearing and the request for triggering the next exposure
(sec.)"
Check box Check box activated
"Show positioning aid"
Activate positioning aid for the exposure series
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"Delete raw data" Global
settings for deleting raw data
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"Delete raw data" menu
Option buttons Entry
Configuration of the deletion frequency
"Never"
"Daily"
"Weelky"
"Monthly"
No raw data is deleted.
Raw data is deleted daily; time can be adjusted
Raw data is deleted weekly; weekday and time can be adjusted
Raw data is deleted monthly; day of the month (1-31) and time can be adjusted NOTE: If a month has less days than the set day, the raw data is deleted on the last day of the month.
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
Further options can be defined depending on which option button is selected:
"Daily"
●
"Weelky"
●
●
"Monthly"
time
Further settings in the menu include:
Check box Check box activated
Selection of the data group and data type for the data to be deleted
"GALILEOS / ORTHOPHOS XG 3D"
deletion frequency: Set the time
deletion frequency: Set the weekday and time
deletion frequency: Set the day of the month (1-31) and
GALILEOS / ORTHOPHOS XG 3D data group NOTE: This data group with the
Raw Images"
selected. Further check boxes may be displayed here, depending on whether other device plugins for SIDEXIS 4 are installed.
data type can always be
"Corrected
Entry fields Entry
"Days"
Buttons Entry
"Delete now"
Minimum age of the data that can be deleted. NOTE: The input field always relates to the adjacent check box.
Delete data directly (regardless of the automatic deletion cycle) NOTE: The button always relates to the adjacent check box.
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu

2.1.4 "Output"

"Output Profiles" Global
"Output Profiles" menu
settings for the output profiles
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Entry fields Entry
"Profile Name"
List fields Entry
"Profile Type"
"Export raster images as"
Check box Check box activated
"Anomymize"
Button Function
"2D Export Profile"
"E-Mail Profile"
Name of output profile
Selected type of profile
Choose format for the export of 2D images
Without patient data, media items are thus forwarded anonymously.
The definitions in the menu are performed for the export of 2D media items.
The definitions in the menu are performed for the export of 2D media items as an attachment in an email.
JPEG
BMP
PNG
TIFF (8 bit)
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
"Export options" Workstation-related
"Export options" menu
Check box Check box activated
"E-mail"
"2D export"
"DICOM Export Wrap&Go"
"DICOM exam export"
"Volume for third party manufacturer (DICOM)"
"Facescan (OBJ) Export"
"DICOM Media export (to dcm file)"
settings for the availability of export formats
These formats are displayed in the
"Output"
NOTE: No examination can be exported or output if none of the check boxes are activated. The button is then deactivated in the phase bar.
work phase.
"Output"
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"2D Settings" Workstation-related
"2D Settings" menu
Entry fields Entry
"Default target destination"
settings for the output of 2D media items
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Standard target directory for the output of 2D media items
List fields Entry
"Default Output
Output profile for the output of 2D media items
Profile"
Check box Check box activated
"In 2D Export mit
The raw data is included in the 2D export.
einschliessen"
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4

2.1.5 "SIDEXIS Manager"

"Devices" Global
"Devices" menu
Button Function
"SiXABCon"
"SiConst"
Other Depending on which X-ray components or
device settings
Configuration of the X-ray components
Constancy test
intraoral sensors are available on the network, other buttons for opening the relevant configuration programs are displayed in this menu.
SH Miscellaneous
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.1Configuration menu
"Miscellaneous" Global
Tools for software updates and plug-in management
Button Function
"XGNetDeploy"
"NGLogCollect"
"NGPluginManager"
"Sirona Control Admin License"
tools for software updates and plug-in management
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Updating software components
Compiling log files
Managing plug-ins
Managing licenses
SH database
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2Configuring software Sirona Dental Systems GmbH
2.1Configuration menu Service Manual SIDEXIS 4
"Database" Global
Functions for the database connection
Button Function
"NGStationMgr"
"NGSQL Connect"
functions for the database connection
Managing
Connects database
"SIDEXIS 4"
"SIDEXIS 4"
stations
to another SQL Server
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.2Call up the configuration menu
2.2

Call up the configuration menu

➢ Click on the toothed wheel icon (A) in the header line of the software.
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Configuration menu
The configuration menu [ → 7] opens.
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2Configuring software Sirona Dental Systems GmbH
2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
2.3

Personalizing SIDEXIS 4

2.3.1 Setting the program language

✔ The configuration menu is opened [ → 35].
1. Click the structure tree (A).
"General Settings"
⇒
"Language SIDEXIS 4"
buttons in the
Menu "Application language"
The
2. Select the desired program language by clicking on one of the buttons (B).
or
➢ Adopt the current system language as the program language by
"Application language"
clicking the NOTE: If the system language is not available as program language, English is automatically used as the program language.
"Adopt system language"
menu is displayed.
button.
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4
3. Click on the
The message window opens. It points out to you that the setting
for the program language has been changed, but that the change to the program language requires the software to be restarted.
4. Confirm the message window by clicking the
5. Exit SIDEXIS 4 and restart the software.
SIDEXIS 4 starts in the new program language.
"Save"
button.
"OK"
button.
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2Configuring software Sirona Dental Systems GmbH
2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4

2.3.2 Practice-specific settings

Via the configuration menu for carry out the following practice-specific adjustments in SIDEXIS 4:
● Enter [ → 39] practice information
● Define [ → 40] practice logo
● Configure [ → 42] headers for printing
● Select [ → 45] the dental notation
"General Settings"
⇒
"Praxis"
you can
When examinations are printed the individual practice data (A) and the practice logo (B) are shown in the examination. Proceed as described in the Enter practice information [ → 39], Define practice logo [ → 40] and Configure headers for printing [ → 42] sections to define this practice­specific presentation..
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Sirona Dental Systems GmbH 2Configuring software
Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4
2.3.2.1
Enter practice information
✔ The configuration menu is opened [ → 35].
1. Click the (C).
The
"General Settings"
"Praxis Settings"
⇒
"Praxis"
menu area is displayed.
buttons in the structure tree
bеЦдблЬ
"Praxis Settings" menu area
2. Enter the practice data into the entry fields (D) using the keyboard. NOTE: The there must be an entry made in this field. Entering data into the other entry fields is optional.
3. Click the The changes are now activated. If you have opened a print
preview, this must be reopened in order to update the display.
"Praxis name"
"Save"
button to save the settings.
field is a mandatory field. This means that
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2Configuring software Sirona Dental Systems GmbH
2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
2.3.2.2
Define practice logo
NOTE: The SIDEXIS 4 logo is defined as the practice logo when the program is supplied.
✔ The
"General Settings"
opened [ → 39].
⇒
"Praxis"
configuration menu is
Define practice logo display
1. Place the mouse pointer over the practice logo (H).
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Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4
The
2. Click on the The Windows file browser opens.
3. Select the desired file (practice logo) and confirm the selection via the
"Open"
The selected practice logo is displayed in the preview window
4. Click the The changes are now activated. If you have opened a print
"Folder"
button.
(G).
"Save"
preview, this must be reopened in order to update the display.
(I) and
"Folder"
button to save the settings.
"Delete"
button.
(J) buttons are shown.
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2Configuring software Sirona Dental Systems GmbH
2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
2.3.2.3
Configure headers for printing
✔ The
"General Settings"
opened [ → 39].
⇒
"Praxis"
configuration menu is
1. Scroll further down to the scrollbar (E).
The practice information that should appear in the header of your
practice printouts is determined in rows 1-4 (F). The following information is defined as a factory setting: – Row 1 = – Row 2 = – Row 3 = – Row 4 =
In the list fields (H) you can select the font size for the
corresponding row (in point).
"Praxis name" "Street" "Zip" "City" "E-Mail"
"Header definition"
menu area via the
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Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4
2. Move the mouse pointer over an element in the define the row contents.
The mouse pointer changes its form.
3. Press the left mouse button. The mouse pointer changes its form.
4. Move the element to the desired row and to the desired position with the mouse key held down.
"Selection"
area to
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2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
5. Release the mouse button.
The element appears in the row at the desired position.
NOTE: You can move multiple elements in succession in a row. The elements can be moved at any time via the same way (Drag&Drop) within the row or to other rows.
The modified header is displayed in the preview window (I).
To delete an element from a row click on the cross in the element
with the right mouse button.
6. Click the
"Save"
button to save the settings.
The changes are now activated. If you have opened a print
preview, this must be reopened in order to update the display.
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Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4
2.3.2.4
Selecting the dental notation
NOTE: The is supplied. This is not the case for deliveries to the USA.
Association (ADA)"
✔ The
opened [ → 39]..
"International (FDI)"
is set as the factory setting there.
"General Settings"
dental notation is set when the software
⇒
"Praxis"
configuration menu is
"American Dental
bеЦдблЬ
Selecting the dental notation
1. Select the desired dental notation. You can choose between the following dental notations (K):
"International (FDI)"
– –
"American Dental Association (ADA)"
Activate the corresponding option field (K) to select the desired dental notation.
2. Click the A message window opens. You will be notified that the setting
3. Confirm the message window by clicking the The changes are activated once the software is restarted.
"Save"
has been changed, but that the change requires the software to be restarted.
button to save the settings.
"OK"
button.
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2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
"International (FDI)"
"American Dental Association (ADA)"
"Permanent Dention" Dention"
und
"Mixed
Switching between transitional and permanent dentitions
You can switch between activating the option fields (L) in the
"Permanent Dention"
"Timeline"
and
.
"Mixed Dention"
by
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Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4

2.3.3 Set up communication partners

✔ The configuration menu is opened [ → 35].
1. Click the the structure tree (A).
The
"General Settings"
"Communication partners"
⇒
"Communication partners"
menu is displayed.
buttons in
Add communication partners
2. Click on the
"Add (+)"
bеЦдблЬ
button.
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2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
Define name and mailbox file (Slida)
3. Enter the name of the communication partner and select the pathway for the mailbox file (Slida) (B). NOTE: These are mandatory input fields. This means that there must be an entry or selection made in this field.
4. Define the attributes and details (C) for the communication partner (see "Configuring software [ → 7]"/"Configuration menu [ → 7]"/ "General settings" [ → 10] section.
5. Click on the
"Save"
button.
The communication partner is saved.
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Service Manual SIDEXIS 4 2.3Personalizing SIDEXIS 4

2.3.4 User set up/administration

User administration is performed in the
details/User role"
Users set up here are entered into different list fields of SIDEXIS 4 (e.g., when entering the indication prior to exposure) and can be selected there.
configuration menu.
"General Settings"
⇒
"User/User
✔ The configuration menu is opened [ → 35].
➢ Click the
(G). The
"General Settings"
"User/User details/User role"
⇒
"User"
buttons in the structure tree
menu is displayed.
bеЦдблЬ
"User/User details/User role" menu
1. Click the
The entry field
2. Enter the surname of the new user in the
3.
Optional: name"
If the new user who has been set up is supposed to be preset as a
4.
"Add"
button (A).
"Last name"
required (mandatory field).
Enter the user's title and first name into the
entry fields.
(B) is marked in red as an entry is
"Last name"
"Title"
entry field.
and
main consultant at all workstations:
Select the
5.
If the new user who has been set up is supposed to appear in the list
"Default for all stations"
check box (C).
fields for consultants:
Select the NOTE: If the displayed with existing data records (e.g. with exposures) but no longer in the list fields.
"Inactive"
"Inactive"
check box (D).
check box is selected the user is still
"First
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2.3Personalizing SIDEXIS 4 Service Manual SIDEXIS 4
6. Click in the left
"Dental Assistant"
assigned to the new user. The selected user role is highlighted orange.
7. Transfer the button with the single arrow (E) in the right
or
➢ Assign
with the double arrow (F) in the right
8. The user role(s) are assigned to the new user and appear in the right
"Assigned"
NOTE: By clicking on the user roles in the right and then clicking on the buttons with the arrows, you can deselect the user roles for the user again and put them back in the window.
9. Click the A message window opens. It points out to you that the setting for
the user administration has been changed, but that the change requires the software to be restarted.
10. Confirm the message window by clicking the The changes in the user administration are active once the
software is restarted.
"Available"
or
"Radiology Tech"
selected user role
all user roles
window.
"Save"
button to save the settings.
window on the user role (
) which is supposed to be
by clicking with the mouse on the
"Assigned"
by clicking with the mouse on the button
"Assigned"
"Dentist"
window.
window.
"Assigned"
,
window
"Available"
"OK"
button.
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Sirona Dental Systems GmbH 3Configuring the computer
Service Manual SIDEXIS 4 3.1Free hard disk space for PDATA

Configuring the computer

3
3.1

Free hard disk space for PDATA

The amount of free hard disk space may not fall below the minimum size in order to complete exposures. This is currently set to 1GB. You can adjust this minimum size if required. The parameters for this can be found in the relevant client PCs in the
"MinimumPDataSizeOnAcquisitionInByte"
bytes.
"Sidexis4.exe.config"
. The values must be stated in
under
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Service Manual SIDEXIS 4

Data and database

4
IMPORTANT
In order to perform maintenance or service work on the MS SQL database, you should possess detailed knowledge of installation and configuration of databases.
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Sirona Dental Systems GmbH 4Data and database
Service Manual SIDEXIS 4 4.1Data migration
4.1
4.2

Data migration

The data migration is completed once during an upgrade from SIDEXIS XG to SIDEXIS 4. Information on this can be found in the
Installation Instructions"
(REF 64 47 200).
"SIDEXIS 4

Data backup

Regular backup of data is the responsibility of the user (doctor, medical center, etc.).
The data backup must include both the regular backup of the SIDEXIS 4 SQL databases as well as the backup of the image data stored in the PDATA directory.
"Server Provisioning Assistent"
The Server databases. The database backups are managed by the Windows task scheduler. The data is backed up once daily. The time as well as the number of data backups to be stored can be selected upon initial set-up
"Server Provisioning Assistent"
in the
Instructions"
Following initial set-up, the backup plan can be found in the Windows task scheduler under the name also be edited [ → 54].
The backup of the image data in the PDATA directory does not form part of the backup plan and has to be set up with standard market tools for backups.
(REF 64 47 200).
"SIDEXIS 4 Database Backup"
installs a backup plan for the SQL
(see
"SIDEXIS 4 Installation
where it can
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4Data and database Sirona Dental Systems GmbH
4.2Data backup Service Manual SIDEXIS 4

4.2.1 Data backup via "Windows task scheduler"

1. On the database server, call "Windows task scheduler" (start menu ⇒
"Control Panel"
⇒
"Administrative Tools"
⇒
"Task Scheduler"
).
2. In the structure tree, click on the
3. Right-click on the in the context menu on the
The data backup is performed. The data is stored in the
/
"Backup"
"SIDEXIS 4 Database Backup"
directory.
"Task Scheduler Library"
"Run"
button.
NOTICE
Ensure that the backups of all databases (
"SIDEXIS"
accessible.
Alternatively, you can perform the data backup via the
Management Studio"
, and
"Master"
. [ → 55]
) have been correctly performed and are
"PDATA_SQLEXPRESS"
element.
list entry and then
"PDATA"
,
"SQL Server
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Service Manual SIDEXIS 4 4.2Data backup

4.2.2 Data backup via the "SQL Management Studio"

1. Log on to the database server.
2. Open the (start menu ⇒
Management Studio"
The
"SQL Server Management Studio"
"Microsoft SQL Server Express"
).
"Connect to Server"
dialog box opens.
⇒
"SQL Server
3. Enter "<source database server name>\SIDEXIS_SQL,42916" into the
"Server name"
Replace <source database server name> with the real name of the source database server.
4. In the
"Authentication"
Authentication"
5. Enter "sxadmin" in the
"Password"
entry field.
list field, select the entry
.
"Login"
entry field, and click on the
entry field and "boards" in the
"SQL Server
"Connect"
button.
bеЦдблЬ
The connection is established with the database server.
The database server is displayed in the
Management Studio"
6. Right-click on
"PDATA_SQLEXPRESS"
structure tree.
"SQL Server
in the structure tree.
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4.2Data backup Service Manual SIDEXIS 4
A context menu opens.
7. Left-click on the
"Tasks"
The backup menu then opens.
The
"General"
submenu is displayed.
⇒
"Backup..."
button in the context menu.
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Service Manual SIDEXIS 4 4.2Data backup
8. In the
9. Click on
"Backup type"
The
"Options" "Options"
list field, select the entry
in the structure tree.
submenu is displayed.
"Full"
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.
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4.2Data backup Service Manual SIDEXIS 4
10. Activate the
11. Click on the
Backup of the
12. Now perform a backup of the (steps 6 to 11).
13. Now perform a backup of the (steps 6 to 11).
"Overwrite all existing backup sets" "OK"
button.
"PDATA_SQLEXPRESS"
"SIDEXIS"
"Master"
database in the same way
check box.
database is performed.
database in the same way
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Sirona Dental Systems GmbH 4Data and database
Service Manual SIDEXIS 4 4.3Restoring database
4.3

Restoring database

You can restore the SIDEXIS 4 database from the data backup [ → 53]. To do this, proceed as follows:
1. Log on to the SIDEXIS 4 database server.
2. Copy the backup files from the backups (
"SIDEXIS"
and the database server backup directory.
3. Click on the
"Connect"
button in the submenu). The
) from the source database server backup directory to
"SQL Server Management Studio"
(via the structure tree and then the
"Connect to Server"
connection dialog opens.
"PDATA_SQLEXPRESS"
button in the
"Database Engine..."
bеЦдблЬ
4. Enter "<database server name>\SIDEXIS_SQL" into the
name"
Replace <database server name> with the real name of the database server.
5. In the
Authentication"
6. Click on the
entry field.
"Authentication"
.
"Connect"
list field, select the entry
button.
"Windows
"Server
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4.3Restoring database Service Manual SIDEXIS 4
The connection is established with the database server.
The database server is displayed in the
Management Studio"
7. Right-click on
"Databases"
structure tree.
in the database server structure tree.
"SQL Server
A context menu opens.
8. Left-click on the
The restore menu opens.
The
"General"
"Database..."
submenu is displayed.
button in the context menu.
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Service Manual SIDEXIS 4 4.3Restoring database
"To database"
"To a point in time"
"From database"
list field
"From device"
9. In the
list field
list field Point in time at which the new database
option and
list field Path to the backup file
"To database"
"PDATA_SQLEXPRESS"
10. Activate the with the three dots.
"From device"
bеЦдблЬ
Name with which the new database should be restored.
should be restored.
Name of database (backup file) to be restored.
list field, select the entry
.
option field and then click on the button
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4.3Restoring database Service Manual SIDEXIS 4
The
11. Click on the
The
12. Select the backup file for the confirm the selection by clicking the
The restore task for
13. Activate the check box in front of the restore task.
14. In the structure tree, click on the The
"Specify Backup"
"Add"
button.
"Locate Backup File"
dialog box opens.
dialog box opens.
"PDATA_SQLEXPRESS"
"OK"
"PDATA_SQLEXPRESS"
"Select the bachup sets to restore"
list in the restore menu.
"Options"
"Options"
submenu is displayed.
button.
element.
database and
is inserted in the
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Service Manual SIDEXIS 4 4.3Restoring database
15. Activate the check box and start the restore via the
16. Repeat this procedure for the
"Overwrite the existing database (WITH REPLACE)"
"OK"
"SIDEXIS"
bеЦдблЬ
button.
database.
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4.4Installing database Service Manual SIDEXIS 4
4.4

Installing database

The database installation is completed as part of the SIDEXIS 4 server installation and it installs a Microsoft SQL Server 2008 R2 instance with the name
The name of the SQL Server instance cannot be changed in the current SIDEXIS 4 version, i.e. SIDEXIS 4 mandatorily requires the SQL Server instance
It is permitted for the SQL Server 2008 R2 instance be installed by the SIDEXIS 4 setup DVD on a computer...
● with no existing SQL Server instance
● with one or more existing SQL Server 2008 or SQL Server 2008 R2
● with one or more existing SQL Server 2005 instances
● with existing SQL Server 2005, 2008, and / or 2008 R2 instances
It is not permitted for the SQL Server 2008 R2 instance SIDEXIS_SQL to be installed on a computer...
● with older SQL Server instances (SQL Server 2000 or older)
● with later SQL Server instances (SQL Server 2012, 2014, or later)
The SQL Server installation is mandatory with...
"SIDEXIS_SQL"
"SIDEXIS_SQL"
instances
.
.
"SIDEXIS_SQL"
to
● Initial installation of a SIDEXIS 4 server
● Upgrade (migration) from SIDEXIS XG to SIDEXIS 4
Not required: the SQL Server installation is not required with updates of a previous SIDEXIS 4 version to the current SIDEXIS 4 version.
If there is an existing SQL Server instance Server setup is mistakenly started again by the SIDEXIS 4 DVD then this will not have any impact. The setup terminates immediately with a corresponding message.
"SIDEXIS_SQL"
and the SQL
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Service Manual SIDEXIS 4 4.5Database movement
4.5

Database movement

4.5.1 Moving the SQL server

4.5.1.1
Prepare the “new” SQL server
"Database: MS SQL Server Express"
installed on the same computer (server)
For more detailed information on the following installation steps please refer to the
1. Install the
2. Install the
3. CAUTION! Terminate the installation after performing the server provisioning job. The client provisioning job must never be performed at this point. Execute the server provisioning.
"SIDEXIS 4 Installation Instructions"
"Database: MS SQL Server Express" "SIDEXIS 4 Server"
"Database: MS SQL Server Express"
installed on different computers (servers)
For more detailed information on the following installation steps please refer to the
1. Prepare the “new SQL server” as described in the
"SIDEXIS 4 Installation Instructions"
Installation Instructions"
"Important information concerning a new installation" ⇒ "MS SQL Server on a remote computer”.
2. Install the
3. Install the
4. CAUTION! Terminate the installation after performing the server provisioning job. The client provisioning job must never be performed at this point. Execute the server provisioning.
"Database: MS SQL Server Express" "SIDEXIS 4 Server"
and
"SIDEXIS 4 Server"
on the server.
and
"SIDEXIS 4 Server"
(REF 64 47 200).
on the server.
(REF 64 47 200).
are
are
"SIDEXIS 4
section “New installation of SIDEXIS4" ⇒
on the server.
on a second server.
bеЦдблЬ
4.5.1.2
4.5.1.3
Backing up the “old” SQL server
IMPORTANT
Ensure that you have the backup files for both databases
"PDATA_SQLEXPRESS"
(
➢ Perform a data backup from the "old" source database server via
“Windows task scheduler”, as described in the Data backup [ → 53] section
The data backup is saved in the “Backup” directory in the PDATA
directory.
and
"SIDEXIS"
).
Restoring database to the "new" SQL server
1. Copy the the new SQL server.
2. Complete the database restore using the current backup files as described in the Restoring database [ → 59] section.
"PDATA_SQLEXPRESS"
and
"SIDEXIS"
backup files to
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4.5Database movement Service Manual SIDEXIS 4
4.5.1.4
Execute provisioning
Server provisioning
1. Start the To do so, double-click in the "...\Sirona\SIDEXIS4\Installation\Provisioning" directory on the
"ServerProvisioningWizard.exe"
"Server Provisioning Assistent"
file.
on the SIDEXIS 4 server.
2. Enter the name of the “new” SQL server in the
server"
text box.
"Name of database
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Service Manual SIDEXIS 4 4.5Database movement
3.
If the "Database: MS SQL Server Express" and "SIDEXIS 4 Server" have been installed on different computers (servers):
Disable the
4. Enter "sa” in the "2BeChanged!" in the
5. Click on the
6. Continue with the server provisioning, as described in
Installation Instructions"
The server provisioning enters the changes into the system.
7. Execute the client provisioning also if required after the server provisioning.
"Use the existing logon data"
"Database administrator user"
"Database administrator password"
"Next"
button.
(REF 64 47 200).
check box.
text box and enter
text box.
"SIDEXIS 4
Client provisioning
1. Start the workstations. To do so, double-click in the "...\Sirona\SIDEXIS4\Installation\Provisioning" directory on the
"ClientProvisioningWizard.exe"
2. Execute the client provisioning, as described in
Installation Instructions"
The client provisioning enters the changes into the system for the
"Client Provisioning Assistant"
(REF 64 47 200).
workstations.
consecutively on all
file.
"SIDEXIS 4
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4.5Database movement Service Manual SIDEXIS 4

4.5.2 Moving the PDATA folder

4.5.2.1
4.5.2.2
Move the PDATA folder to a bigger hard disk “within the computer”
If the amount of data is too large for your storage medium and this needs to be increased, you can migrate your data to a bigger hard disk “within your computer”. To do this, proceed as follows:
"Start"
1. Stop the "Sidexis Rest Service" on the SIDEXIS 4 Server (
"Control Panel"
2. Move the existing PDATA directory to the new hard disk. The existing \PDATA enable is deleted in this process.
3. Enable the new PDATA directory under the name PDATA. Authorize NOTE: The local user rights, group memberships or other rights on the computer with the PDATA directory, they just need full access to the share.
4. Start the "Sidexis Rest Service" on the SIDEXIS 4 server once again
"Start"
(
⇒
⇒
"Administrative Tools"
"Jeder"
for the enable as well as in the file system.
sidexis4service
"Control Panel"
⇒
"Services"
does not need any admin
⇒
"Administrative Tools"
).
⇒
"Services"
⇒
).
Migrate the data (PDATA) to a new “remote” file server
IMPORTANT
PDATA on a "remote" computer
When setting up the PDATA directory on a new “remote” file server, you must follow the notes provided in SIDEXIS 4 Installation Instructions (REF 64 47 200) in the section “Preparatory work” (“New installation of SIDEXIS 4“ / “Remote PDATA” / “SIDEXIS 4 Server” / “Preparatory work”).
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Sirona Dental Systems GmbH 4Data and database
Service Manual SIDEXIS 4 4.5Database movement
Preparations ➢ Copy the PDATA directory to its new position on the “remote” file
server.
How to proceed on the SIDEXIS 4 server
Execute the following work steps on the SIDEXIS 4 server:
1. Start the To do so, double-click in the "...\Sirona\SIDEXIS4\Installation\Provisioning" directory on the
"ServerProvisioningWizard.exe"
"Server Provisioning Assistent"
file.
on the SIDEXIS 4 server.
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2. In the
3. Enter the location of the new PDATA directory in the entry field.
4. Continue with the server provisioning, as described in
5. Execute the client provisioning also if required after the server
6. Launch the
"Directory share images (PDATA) provisioning"
"The Media Share is located on a different computer"
the
NOTICE! Note that only the computer name is required for entries related to a “remote” computer.
Installation Instructions"
The server provisioning enters the changes into the system.
provisioning.
"NGStationMgr"
(C: ⇒ Programs ⇒ Sirona ⇒ SIDEXIS4 ⇒ XG ⇒ NGStationMgr.exe).
(REF 64 47 200).
program
menu select
option field.
"SIDEXIS 4
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4Data and database Sirona Dental Systems GmbH
4.5Database movement Service Manual SIDEXIS 4
7. Click on the
8. Enter the new UNC pathway to the PDATA directory in the
data path"
9. Activate the
10. Confirm your entries by clicking the
The old "SIDEXIS XG" database has now also been updated for
the constancy tests.
"Change…"
and
"Master datapath"
button.
entry fields.
"Apply data path to all stations"
"OK"
check box.
button.
"Image
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Sirona Dental Systems GmbH 4Data and database
Service Manual SIDEXIS 4 4.5Database movement
How to proceed at the SIDEXIS 4 clients
Execute the following work steps at each workstation:
1. At the workstation, call the "Windows Registry Editor".
"Start"
To do so, click on the field and then double-click on
The "Windows Registry Editor" opens.
button, enter "Regedit“ into the search
"Regedit.exe"
in the results list.
2. In the structure tree, select the "Provisioning" element (HKEY_LOCAL_MACHINE/SOFTWARE/Sirona/SIDEXIS4/ Provisioning).
3. In the "Name" column, double-click on the parameter.
The input window opens.
4. Enter the new directory path for the PDATA directory into the input field and confirm your entry with the
The new PDATA directory path is saved.
Tip: Export these changes and save the file in the PDATA enable. You can now import these on the additional workstations.
5. Start the Client Provisioning Assistant on the workstation. To do so, double-click in the "...\Sirona\SIDEXIS4\Installation\Provisioning" directory on the
"ClientProvisioningWizard.exe"
6. Execute the client provisioning, as described in
Installation Instructions"
The provisioning transmits changes to the workstation.
file.
(REF 64 47 200).
"DeploymentShare"
"OK"
button.
"SIDEXIS 4
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IMPORTANT: The "SIFileDB.ini” must be entered manually; this is required in order to ensure that no practice-specific settings are lost.
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4.6Disconnecting CEREC database (if available) Service Manual SIDEXIS 4
"Patient Database"
Open CEREC SW
Change directory path
menu in
4.6

Disconnecting CEREC database (if available)

If a CEREC connection is detected during the SIDEXIS 4 installation then this is displayed in a message window during the installation. If this is the case, you must follow the instructions below before starting the installation:
1. Start the CEREC SW software (see CEREC SW Operating Manual).
2. Open the settings.
IMPORTANT
The directory must have enough available storage space
The directory selected in the settings must have enough available storage space. If this is not the case change the directory path accordingly.
✔ The
SW.
1. Open the disconnect the SIDEXIS XG database.
2. Click on
3. Open the
4. Click on
5. Open the disconnect the SIDEXIS XG database.
6. Click on
"Patient Database"
"Patient Database"
menu command in the CEREC SW
menu command is called up in the CEREC
"Patient Database Location:"
"NO"
.
"Connect with Sidexis Database:"
"NO"
.
"Patient Database Location:"
"YES"
.
menu command to
menu command.
menu command again to
Once you have successfully copied the CEREC data to a local CEREC database you may continue with the SIDEXIS 4 installation.
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Sirona Dental Systems GmbH 5Special features with 64bit operating systems
Service Manual SIDEXIS 4 5.1Astra Plugin
Special features with 64bit operating
5
systems
5.1

Astra Plugin

The following issues occur when installing the Astra Plugin on a 64bit operating system.
The Astra Plugin is installed in the directory "c:\Program Files [x86]” as a 32bit setup, but is registered under "c:\Program Files" in the "NGPIman".
This results in the Astra Plugin not being available in SIDEXIS 4 even though it is installed. It does not then appear in the tool kit in SIDEXIS 4.
To resolve this issue, proceed as follows:
✔ Astra Plugin is installed.
1. Move the entire content from the directory "c:\Program Files [x86]\sirona\SIDEXIS4" (i.e. the entire XG sub-folder) to "c:\Program Files\sirona\SIDEXIS4". NOTE: No files may be overwritten when moving the directory.
2. Logged in as Administrator, start the program "NGPIManUI.exe" in the directory "c:\Program Files\Sirona\SIDEXIS4\XG"
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3. Activate the
4. Select the Astra Plugin in the list. The
"Show hidden plug-ins"
"Remove"
button becomes selectable.
check box.
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5.1Astra Plugin Service Manual SIDEXIS 4
5. Click the
"Remove"
button to delete the Astra Plugin from the list. NOTE: If the Astra Plugin is not stated in the list then the registration has not worked as a result of the incorrect path.
6. Click the
"Add"
button and register the Astra Plugin as new (c:\Program Files\Sirona\SIDEXIS4\XG\PLUGINS\SIRONA\ASTRA Plugin\zfilter.exe).
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Sirona Dental Systems GmbH 6Troubleshooting
Service Manual SIDEXIS 4 6.1Errors during installation

Troubleshooting

6
6.1

Errors during installation

6.1.1 DVD setup

Errors Cause Rectification
.NET Framework 3.5 SP1
If .NET 3.5 is not installed on the server then a message appears during the server setup stating that .NET 3.5 must be installed via the control panel (the dialog then gives a misleading statement, such as "Asia").
NOTE: This error message can initially be ignored.
➢ Install the .NET 3.5 Framework
on the SIDEXIS 4 server and restart the server setup.

6.1.2 SQL server installation

Errors Cause Rectification
SQL server installation Error code: -2067922940
SQL server installation Error code: -2067922408
If this error occurs during the SQL Server installation the system is unable to open the file and error 0x84BE0004 is logged in the SQL Server installation log.
If this error occurs during the installation of the SQL server then SQL Management Studio 2005 is already installed.
1. Execute the Microsoft file "SQL2008R2patch.exe"
Administrator
NOTE: You will find the patch on the SIDEXIS 4 DVD in the folder "Tools\Other\BUG12936\SQL20 08R2patch.exe".
2. Close the patch and repeat the SQL Server installation.
1. Uninstall SQL Management Studio 2005.
2. Then repeat the SQL server installation.
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as
.

6.1.3 Server provisioning

Various jobs steps are run when executing the
or the
Assistant"
incapable of being properly executed this is marked by a red status indicator next to the job name.
Typical errors which may arise during the job execution process are list e d below with measures to rectify the errors:
Job step Cause Action
"populating media share"
The SIDEXIS 4 installation DVD is not available on the computer drive. This is required to update the basic filling of the PDATA directory.
"Server Provisioning Assistent"
Insert the SIDEXIS 4 installation DVD into the computer drive and restart
"Server Provisioning Assistent"
"Client Provisioning
. If a job step was
.
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6.2Error during reference run Service Manual SIDEXIS 4
6.2

Error during reference run

6.2.1 On the SIDEXIS 4 workstation

Error message Comment Rectification
"The available storage space (PDATA) is insufficient"
SIDEXIS 4 no longer supported Occurs on remote connections, if
The graphics card is unsuitable for SIDEXIS 4.
Falls below the minimum free disk space required in PDATA (min. 10GB). The warning message appears when the client is started or when the disk space requirement is not met for the first time during the client runtime.
SIDEXIS 4 is already started.
It is known that the
Mirror Driver"
errors. In unfortunate cases, the wrong graphics card was tested here.
"DesktopAuthority
device can cause
Provide more disk space
Terminate the SIDEXIS 4 and start the program.
Deactivate the
Mirror Driver" manager" adapters"
in sub-point .
"DesktopAuthority
device in
"device
"Display
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Sirona Dental Systems GmbH 6Troubleshooting
Service Manual SIDEXIS 4 6.2Error during reference run
Error message Comment Rectification
"A fatal error occured. The program will exit and must be restarted."
This error can have various causes. These are saved on the SIDEXIS 4 server in the log file under the "%programdata%\Sidexis\log\Sidexi s4.log" file.
If the log file contains the error: “[…] Network-related or instance-specific error when establishing a connection to the SQL server. The server was not found or it cannot be accessed.[…]”, this indicates that there is no network connection between the SIDEXIS 4 server and the MS SQL server.
Check the following requirements:
● The computer upon which the MS SQL server is located must be switched on.
● If the MS SQL server is on a different computer to the SIDEXIS 4 server then there must be a network connection to it.
● The Windows Service "SQL Server Service (SIDEXIS SQL)" must be running on the computer upon which this is installed.
● T he S Q L Server Por t must be s e t up in accordance with the
"SIDEXIS 4 Installation Instructions"
(REF 64 47 200).
● The "SQL Server Browser" service must be running for remote SQL servers with multiple instances. This service should include an exception in the firewall for incoming connections.
● The MS SQL server service should contain a firewall exception in accordance with
"SIDEXIS 4 Installation Instructions"
● The SQL server instance (SIDEXIS_SQL) must be capable of being reached via SQL Server Management Studio by the computer upon which the SIDEXIS 4 server is running.
(REF 64 47 200).
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6.2Error during reference run Service Manual SIDEXIS 4
Error message Comment Rectification
"The SIDEXIS server cannot be reached. The program will exit. Please try again in a few minutes."
There is no network connection between the SIDEXIS 4 client and the SIDEXIS 4 server.
Check the following requirements:
● If the SIDEXIS 4 server is on a different computer then there must be a network connection to the latter.
● The computer upon which the SIDEXIS 4 server is located must be switched on.
● The Windows firewall exception for the SIDEXIS 4 service should be set up on the SIDEXIS 4 server in accordance with
"SIDEXIS 4 Installation Instructions"
● The Windows "Sidexis Service" should be available and active on the SIDEXIS 4server. If this service is missing then this is an indication that the SIDEXIS 4 installation is incomplete. Please execute a new server installation in accordance with
(REF 64 47 200).
"SIDEXIS 4 Installation Instructions"
(REF 64 47 200).
● If the SIDEXIS 4 server is on a different computer then the SIDEXIS 4 client must not be blocked by a firewall.
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Sirona Dental Systems GmbH 6Troubleshooting
Service Manual SIDEXIS 4 6.3Errors when establishing exposure readiness
6.3
Problem When starting an RCU the

Errors when establishing exposure readiness

NOTE: The error can occur if Windows 8 or Windows 8.1 is installed on the RCU and the RCU has just been restarted or is used for the first time.
"Sirona Control Server"
If the readiness is inactive or could not be started as a result of the issues stated below, the following error message appears in
Error message
automatically at the system start-up time. This is the standard configuration following installation of the process the the COM Server. This COM Server is also installed with a SIDEXIS 4 installation and is activated upon initial access (via the
"OptionsManager"
occurs in the program, since certain system components are not yet available at this time. This results in a failure of the up, and the RCU functions on the affected PC remain completely deactivated as a result.
"Sirona Control Server"
starts up directly upon system start-up an exception
service required to establish exposure
"SIDEXIS 4"
"Sirona Control Server" ("SCS"
"SCS"
. During the start-up
accesses the
"OptionsManager"
) service starts
"SCS"
"SCS"
service start-
.
). If the
on
bеЦдблЬ
Troubleshooting measure ➢ Close the error message window.
Different behaviors may occur after the window is closed:
● The SIDEXIS 4 user interface is automatically unblocked after a few seconds and SIDEXIS can then be used as normal.
● The SIDEXIS 4 user interface remains permanently blocked. SIDEXIS can no longer be used in this state. In this case proceed as follows:
● the Windows Task Manager must be started and the "CBClient.exe" (for exposure with GALILEOS) or "XG3D.exe" process (for exposure with ORTHOPHOS XG3D) needs to be terminated manually. Sidexis should then be capable of being operated again. If the Sidexis interface still remains blocked then the "Sidexis4.exe" itself must be terminated manually in the Task Manager. Sidexis must then be restarted.
1. Start the Windows Task Manager.
2. Terminate the process (for ORTHOPHOS XG3D) manually via the Windows Task Manager.
SIDEXIS 4 Should normally now be capable of being operated
again.
3.
If the
SIDEXIS 4 also terminate the Task Manager and restart SIDEXIS 4.
"CBClient.exe"
user interface still remains blocked:
"Sidexis4.exe"
(for GALILEOS) or
"XG3D.exe"
process manually via the Windows
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6.4Errors when executing TWAIN devices Service Manual SIDEXIS 4
6.4

Errors when executing TWAIN devices

The set up when executing TWAIN devices can be adjusted via the configuration menu [ → 22].
Configuration menu "TWAIN devices"
Depending on the driver and TWAIN device, here you can configure the corresponding settings.
If a device cannot be operated in SIDEXIS 4 or if is not compatible with SIDEXIS 4, then it can be disabled via the TWAIN configuration menu:
➢ To do this, turn off the check box next to the corresponding device
name.
6.5
Errors Cause Rectification
Outgoing tokens cannot be read or processed (RKB/communication partner)

Errors during SLIDA communication

Lengths of tokens are incorrect. The country-specific settings (code
page) must be identical for all affected computers.
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Sirona Dental Systems GmbH 7Other
Service Manual SIDEXIS 4 7.1Uninstalling X-ray log book

Other

7
7.1

Uninstalling X-ray log book

NOTE: To uninstall the x-ray log book you must be logged on to the computer with administrator rights.
1. Log on to the computer with administrator rights.
2. Move the "..\Sirona\SIDEXIS4\XG\siroectl\Install.log" file to the computer's desktop.
3. Start a command prompt.
4. Enter "%WINDIR%\unwise32.exe /A Install.log" .
The entry in the "program" folder is deleted.
Another three files are located in the "siroectl" folder.
5. Open the "siroectl" folder and manually delete the three remaining files.
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7.2Changing the SQL database port Service Manual SIDEXIS 4
7.2

Changing the SQL database port

On the
1. Terminate the “Sidexis Rest Service” (Sidexis Service).
2. Start the
3. Click on the
SIDEXIS 4
"ServerProvisioningWizard.exe"
These are located in the directory... ...\Sirona\SIDEXIS4\Installation\Provisioning
The
installation needs to be repaired and it switches to
server:
"Server Provisioning Assistent"
file.
"Server Provisioning Assistent"
"Next"
button.
by double-clicking on the
detects that an existing
Repair
mode.
"SIDEXIS 4 database provisioning"
The
"SIDEXIS 4 database provisioning"
menu opens.
On the database server:
1. Open the 2008R2 or 2014, corresponding to your installation) (
"Start"
"Configuration Tools"
2. Select
SIDEXIS_SQL"
"SQL Server Configuration Manager"
⇒
"All Programs"
⇒
"Microsoft SQL Server Express"
).
(for SQL Server
"SQL Server Network Configuration" /"Protocols for
in the tree chart.
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Service Manual SIDEXIS 4 7.2Changing the SQL database port
3. In the right hand window, select the
"SIDEXIS_SQL"
4. Right-click the selected rows to choose the
The “Properties of TCP/IP” menu opens.
5. Enter the port envisaged by you in the
instance.
"TCP/IP"
"TCP Port"
row for the
"Properties"
entry field.
submenu.
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6. Restart the For this purpose, select Mark the and then click on the header of the
7. Close the
"SIDEXIS_SQL"
"SQL Server (SIDEXIS_SQL)"
"SQL Server Configuration Manager"
"SQL Server Configuration Manager"
instance.
"SQL Server Services"
line in the adjacent window
"Restart Service"
button (blue arrow) in the
in the tree diagram.
.
.
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7.2Changing the SQL database port Service Manual SIDEXIS 4
On the
1. In the entry field (on the right, near the name of the database server)
2. Click on the
3. If you wish to use the SIDEXIS 4 server as well as SIDEXIS 4 Client,
On all
1. Start the
2. Execute the
SIDEXIS 4
enter the port selected by you in the
provisioning"
NOTICE! Observe the valid login data for your installation (see installation instructions).
Provisioning Assistent"
instructions.
then following successful execution of the
Assistent"
according to the installation instructions.
SIDEXIS 4
"ClientProvisioningWizard.exe"
These are located in the directory... ...\Sirona\SIDEXIS4\Installation\Provisioning
SIDEXIS 4 installation instructions.
server:
"SIDEXIS 4 database
menu.
"Next"
button and continue to execute the
, as described the SIDEXIS 4 installation
, start the
"Client Provisioning Assistant"
work stations:
"Client Provisioning Assistant"
file.
"Client Provisioning Assistant"
"Server
"Server Provisioning
and execute this
by double-clicking on the
, as described in the
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Sirona Dental Systems GmbH 7Other
Service Manual SIDEXIS 4 7.3Switching service ports
7.3

Switching service ports

SIDEXIS 4 Web Services are set up as part of a installation, and these can be reached under the ports 42927 (http Port) and 42928 (https Port) as standard.
The ports cannot be changed during set-up of the SIDEXIS 4 Web Services via the Installation Instructions, REF64 47 200). However, they can subsequently be adapted.
If you already know that different ports should be used before starting the
"SIDEXIS 4 Server"
change described here following completion of the installation and execution of the before the initial
However, you can also carry out the port change at any later point in time, although in that case you can expect a greater number of repair runs.
To change the port, proceed as follows:
"Server Provisioning Assistent"
installation, it makes sense to carry out the port
"Server Provisioning Assistent"
"SIDEXIS 4 Client"
installation is performed.
✔ SIDEXIS 4 must be closed on all workstations in the network.
1. Log on to the database server.
2. Open the (start menu ⇒
Management Studio"
The
"SQL Server Management Studio"
"Microsoft SQL Server Express"
).
"Connect to Server"
dialog box opens.
"SIDEXIS 4 Server"
(see SIDEXIS 4
"SIDEXIS 4 Server"
but
⇒
"SQL Server
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3. Enter "<source database server name>\SIDEXIS_SQL,42916" into the
"Server name"
Replace <source database server name> with the real name of the source database server.
4. In the
"Authentication"
Authentication"
5. Enter "sxadmin" in the
"Password"
entry field.
list field, select the entry
.
"Login"
entry field, and click on the
entry field and "boards" in the
"SQL Server
"Connect"
button.
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7.3Switching service ports Service Manual SIDEXIS 4
The connection is made with the source database server.
The source database server is displayed in the
Management Studio"
6. Double-click on
The structure tree opens.
7. Right-click on
A context menu opens.
8. Right-click on the
"SIDEXIS"
"dbo.ProvisioningJob"
"Edit Top 200 Rows"
structure tree.
⇒
"Tables"
in the opened structure tree.
in the structure tree.
button in the context menu.
"SQL Server
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Service Manual SIDEXIS 4 7.3Switching service ports
The window opens to edit the table content.
The table contains exactly one data set for the
Server"
The data set for the
"TargetType"
have the value "1" in the column contains the name of the computer upon which the
and one data set for each
column. The data sets for the
"SIDEXIS 4 Server"
9. Click on the row... – which in the entered, and – which has the value "0" in the
The row is marked.
"Target"
"SIDEXIS 4 Client"
"SIDEXIS 4 Server"
"TargetType"
or the
"SIDEXIS 4 Client"
column has the name of the SIDEXIS Server
column. The
"TargetType"
"SIDEXIS 4
installed.
has the value "0" in the
"SIDEXIS 4 Client"
"Target"
is installed.
column.
s
10. In the Editor window scroll to both of the
"ServiceUriSslPort"
columns.
"ServiceUriPort"
and
IMPORTANT
Please also ensure that the ports selected by you are not being used by other services or other processes. For this you may e.g. execute
"netstat–a"
11. Enter the desired ports in the entry fields of the table.
"ServiceUriPort" "ServiceUriSslPort"
NOTE: You only need to adjust the ports in the Server data set
"TargetType"
( = 1) can remain unchanged. The ports are then automatically adjusted there.
12. Ensure that the changes made by you in the table have also actually been adopted. To do this close the Table Editor and open it again by clicking the
"Edit Top 200 Rows"
13. Close the
14. Start the
"ServerProvisioningWizard.exe"
These are located in the directory... ...\Sirona\SIDEXIS4\Installation\Provisioning
The
in a command row window opened with administrator rights.
= Port for http communication
= Port for https communication
= 0), the values in the Client data sets (
button.
"SQL Server Management Studio"
"Server Provisioning Assistent"
file.
"Server Provisioning Assistent"
installation needs to be repaired and it switches to
.
by double-clicking on the
detects that an existing
"TargetType"
Repair
mode.
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15. Click on the The menu for starting the Server Provisioning (repair) Jobs
opens.
16. Click on the The individual Server Provisioning Job steps are automatically
executed in sequence. The status display shows a green status display once a job step has been executed successfully. The
"Next"
successfully.
"Next"
button.
"Apply"
button appears once all job steps have been executed
button.
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7.3Switching service ports Service Manual SIDEXIS 4
IMPORTANT
If one or more Server Provisioning job steps should fail a message window appears and the failed steps are red in the status displays. Furthermore, you can open the log file which contains details on the errors via the
17.
If the repair job has completed successfully and there is still no
"Show Log"
"SIDEXIS 4 Client" installed,
install the SIDEXIS 4 Clients now as described in the SIDEXIS 4 Installation Instructions (REF 64 47 200).
18.
If the repair job has completed successfully and the SIDEXIS 4 Server was also previously set up as SIDEXIS 4 Client,
start the the These are located in the directory... ...\Sirona\SIDEXIS4\Installation\Provisioning
The
"Client Provisioning Assistant"
"ClientProvisioningWizard.exe"
"Client Provisioning Assistant"
installation needs to be repaired and it switches to
button.
now by double-clicking on
file.
detects that an existing
Repair
mode.
19. Click on the
The menu for starting the Client Provisioning
(repair) Jobs opens.
20. Click on the
The individual Client Provisioning Jobs are automatically
executed in sequence. The status display shows a green status display once a job has been executed successfully. The button appears once all jobs have been executed successfully.
"Next"
"Apply"
button.
button.
"Next"
IMPORTANT
If one or more Client Provisioning Jobs should fail a message window appears and the failed steps are red in the status displays. Furthermore, you can open the log file which contains details on the errors via the
"Show Log"
21. Execute the computer upon which a before changing the port.
button.
"Client Provisioning Assistant"
"SIDEXIS 4 Client"
in succession on every was already installed
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