Panasonic DP-CL21 Operating Instructions

Download

Settings and Printing Network

Maintenance and Spec.

Maintenance and

Specifications

User Replaceable Components . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Upgrade Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Clearing a Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Jam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Jam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Jam 3, 5, 6, 8, 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Jam 4, 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Jam 21, 22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Jam 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Warning / Printer Error Messages . . . . . . . . . . . . . . . . . . . . . . . 52

Printer LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Repacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

HOST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Parallel (IEEE1284) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

USB (Universal Serial Bus) Interface. . . . . . . . . . . . . . . . . . . . . . . 102

Network Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Settings and Printing Network

Maintenance and Spec.

User Replaceable Components

When the printer panel indicates that a supply needs to be replaced, make sure that you have replacement supplies (see below) on hand. The printer may continue to print until the supply is completely used up.

• Toner cartridge

• Waste toner cartridge

• Print cartridge

• Fuser unit

• Accumulator unit

• Transfer roller

Please contact the reseller from which the printer was purchased.

Printer component Printer panel message

Toner cartridge

(Status)* Low <Color> Toner

(Have the <Color> toner cartridge available.)

TC- <Color> Replace

(Replace the <Color> toner cartridge.)

The rated life expectancy of each consumable is based on printing under specific operating conditions such as page coverage for a particular page size (5% coverage per color at 600 x 600 dpi resolution on letter size paper). The actual consumables life will vary depending on its use and other printing variables including page coverage, page size, media type, print resolution, continuous or intermittent printing, number of color planes, ambient temperature and humidity.

Printer includes free starter toner cartridges that yield 2,500 pages (based on 5% page coverage per color).

Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of

LCD.

Average life*

5,000 pages*

(5% coverage)

Settings and Printing Network

Maintenance and Spec.

User Replaceable Components

Printer component Printer panel message Average life

Waste toner cartridge

(Status)* WTC Full

24,000 pages (Black and White 5% coverage)

(Have the waste toner cartridge available.)

6,000 pages (Full color -

WTC

5% coverage)

Replace

(Replace the waste toner cartridge.)

Print cartridge

(Status)*

13,000 pages

PC-Black wearing out

(Have the black print cartridge available.)

(Status)*

PC-Black Replace

(Replace the black print cartridge.)

(Status)*

13,000 pages

PC-Color wearing out

(Have the color print cartridge available.)

(Status)*

PC-Color Replace

(Replace the color print cartridge.)

Fuser unit

(Status)*

100,000 pages

FSR wearing out

(Have the fuser unit available.)

(Status)*

FSR Replace

(Replace the fuser unit.)

*1Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of

LCD.

Settings and Printing Network

Maintenance and Spec.

User Replaceable Components

Printer component Printer panel message Average life

Accumulator unit

(Status)*

83,000 pages

AU wearing out

(Have the accumulator unit available.)

(Status)*

AU Replace

(Replace the accumulator unit.)

Transfer roller

(Status)*

100,000 pages

TR wearing out

(Have the transfer roller available.)

(Status)*

TR Replace

(Replace the transfer roller.)

*1Ready, Ready(PCM), Processing, Printing or Power Save etc. is displayed in the upper line of

LCD.

Settings and Printing Network

Maintenance and Spec.

User Replaceable Components

Example (5% coverage)

Personal Image Editing System

Feature:

Congratulations on your purchase of the XX-XXXX, the three-in-one solution to today's office

needs. This amasing little desktop unit can be used as a : Printer, Scanner, Copier.

Printer Specification

Printing Method:

Print Speed:

Resolution:

Paper Feed:

Paper Outout:

Software Emulation:

Paper Size/Weight:

Memory Capacity:

Dimensions:

Mass (Weight):

Consumables:

Noise Level:

CPU:

Other Specification

Operating Environment:

Storing Environment:

Feature:

Congratulations on your purchase of the XX-XXXX, the three-in-one solution to today's office

needs. This amasing little desktop unit can be used as a : Printer, Scanner, Copier.

❈ Application Soft : Text Bridge, Card Scan

Model No. XX-XXXX

Semiconductor Laser Electro-Photography

X ppm maximum (A4 size paper, text mode, 5 % image area)

600 dpi X 600 dpi

1 Multi-purpose manual feed up to 250 sheets of paper [75 g/m

Face-down paper ejection (up to 150 sheets) [75 g/m

GDI + Soft XXXX

Letter, Legal, A4, Envelope, Executive, OHP, Label

2 MB

399 (W) X 390 (D) X 254 (H) mm (15.7" X 15.4" X 10")

Approx. 10 Kg (22 lbs.)

Starter toner cartridge : 20,000 pages average

Toner cartridge: 4,000 pages average

Drum unit: 20,000 pages average

Printing: 48 dBA

Stadby: 27 dBA

Intel 80C51 compatible

10 to 32.5ûC [50 to 90.5ûF] 20 to 80% RH

0 to 35ûC [32 to 95ûF] 20 to 80% RH

(20 lbs.)]

! Waste Disposal Method

Waste material may be dumped or incinerated under conditions which meet all federal, state and local environmental regulations.

WARNING

• Do not incinerate toner or toner containers. Toner dust may cause flashback when exposed to an open flame.

Settings and Printing Network

Maintenance and Spec.

User Replaceable Components

Upgrade Options

The following upgrade options can be installed in the printer. Please contact the reseller from which the printer was purchased.

CLHD20: Hard Disk Drive (20 GB 2.5")

The Check and Print, Memory Print, and Confidential Print (PCL printer driver only) are available in Windows only (not available in Macintosh) by installing this option. Refer to the installation manual included in the option's carton to install it.

DA-DS1: Optional Paper Feeder

An additional cassette can be used by installing this option. This option can be installed up to two units. Refer to the installation manual included in the option's carton to install it.

CLEM256: 256MB DIMM (Optional Memory)

It is strongly recommended to install this option if printing documents in Enhance mode or Duplex mode. If the printer is not equipped with the optional memory, the Memory Overflow error may occur and it causes the deterioration of the image quality. Refer to the installation manual included in the option's carton to install it.

DA-MC1: Upgrade Kit (for PostScript 3)

Printing for PostScript is available from Windows or Macintosh by installing this option. This option is for DP-CL21P only. Refer to the installation manual included in the option's carton to install it.

Settings and Printing Network

Maintenance and Spec.

Cleaning the Printer

Periodic cleaning of the printer is recommended. The frequency of cleaning is dependent upon the environment in which the printer is used. You should clean the printer:

• At least once a month.

• When the printer experiences frequent media jams.

• When print quality has become deteriorated.

External

1 Turn the power OFF. 2 Clean all the covers with a soft cloth. Use any mild commercial cleaner.

CAUTION

• Do not use benzene, thinner, aerosol cleaners, or any abrasive powder.

Internal

When using isopropyl alcohol with a lint-free cloth, make sure that the alcohol is at least 90% pure, obtainable from your local pharmacy. (Do not use rubbing alcohol; it can damage the printer.)

NOTE:

• If using the multi-purpose tray or opening the tray cover, be sure to push the multi-purpose tray and close the tray cover before you pull the media tray out of the printer or open the front door.

Settings and Printing Network

Maintenance and Spec.

Cleaning the Printer

1 Pull the media tray out of the printer while slightly raising its front portion.

CAUTION

• Be sure to hold the media tray with both hands so you do not drop it.

2 Remove media from the media tray. 3 Turn over the media tray.

Settings and Printing Network

Maintenance and Spec.

Cleaning the Printer

4 Pull the delay pad (2) while pushing the tab (1), then remove the delay

pad (3).

5 Clean the pad.

6 Turn over the media tray.

Settings and Printing Network

Maintenance and Spec.

Cleaning the Printer

7 Remove the pickup roller (2) while pushing the tab (1).

8 Wipe the rollers with a lint-free cloth that has been moistened with

isopropyl alcohol while rotating it.

Settings and Printing Network

Maintenance and Spec.

9 Install the pickup roller.

10 Turn over the media tray and install the delay pad.

Cleaning the Printer

Settings and Printing Network

Maintenance and Spec.

Cleaning the Printer

11 Push the front door release button (1) and open the front door (2).

222

12 Clean the roller while rotating it.

Settings and Printing Network

Maintenance and Spec.

Cleaning the Printer

13 If the Automatic Duplex Unit is installed in the printer, pull the lock lever

(1) and open the cover (2).

14 Clean the roller while rotating it.

15 Close the cover of the Automatic Duplex Unit. 16 Close the front door. 17 Place media in the media tray and install the media tray.

Settings and Printing Network

Maintenance and Spec.

Clearing a Jam

If the printer has frequent media jams, make sure that you follow these guidelines: If a media jam occurs, the printer panel reports “Jam <#>”.

NOTE:

• When a media jam occurs while you are using the multi-purpose tray, be sure to push the multipurpose tray and close the tray cover before you pull the media tray out of the printer or open the front door.

Settings and Printing Network

Maintenance and Spec.

Clearing a Jam

Jam 1

1 Pull the media tray (1) out of the printer. Then remove jammed media (2).

• Be sure the tray cover is closed before you pull the media tray out of the printer.

2 Tap the media stack on a level surface to avoid media jams or skewed

printing.

• If a media feed error has occurred, remove the media stack from the media tray and tap it.

Settings and Printing Network

Maintenance and Spec.

3 Place media with the print side up under the hooks in the tray.

•Be sure that the media does not exceed the limit mark.

Hook

Fill media up to here.

Load media with print side up.

4 Install the media tray into the printer.

Clearing a Jam

CAUTION

• Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded.

Settings and Printing Network

Maintenance and Spec.

Jam 2

1 Push the front door release button (1) and open the front door (2).

• Be sure the tray cover is closed before you open the front door.

222

Clearing a Jam

2 Open the media guide (1), then grasp both sides of the jammed media

and slowly pull it out of the printer (2).

3 Close the front door.

Settings and Printing Network

Maintenance and Spec.

Jam 3, 5, 6, 8, 9

1 Push the front door release button (1) and open the front door (2).

• Be sure the tray cover is closed before you open the front door.

222

2 Pull the paper release lever (1) and open the media guide (2), then

remove the jammed media (3).

Clearing a Jam

3 Lock paper release levers. 4 Close the front door.

NOTE:

• When a Jam 9 has occurred, the length of the actual media size will be shorter than the paper size setting of the printer driver. Clear the media jam and replace the media with the correct one.

Settings and Printing Network

Maintenance and Spec.

Clearing a Jam

Jam 4, 7

SAFETY CAUTION

• The fuser is hot; to avoid personal injury, be careful to touch it by referring to the caution label of the fuser unit.

1 Push the front door release button (1) and open the front door (2).

• Be sure the tray cover is closed before you open the front door.

222

2 Remove the connector of the fuser unit.

Settings and Printing Network

Maintenance and Spec.

3 Unlock the both sides of the fuser unit.

4 Remove the fuser unit.

Clearing a Jam

SAFETY CAUTION

• Do not touch the film and the parts around the film when handling the fuser unit, because they may be hot.

CAUTION

HOT SURFACE DO NOT TOUCH.

Settings and Printing Network

Maintenance and Spec.

5 Remove the jammed media.

6 Reinstall the fuser unit.

Clearing a Jam

7 Push the both side knobs of the fuser unit until it is locked.

Settings and Printing Network

Maintenance and Spec.

Clearing a Jam

8 Connect the connector (1) of the fuser unit and close the front door (2).

Settings and Printing Network

Maintenance and Spec.

Clearing a Jam

Jam 21, 22

1 Pull the media tray out of the optional paper feeder. Then remove

jammed media.

2 Tap the media stack on a level surface to avoid media jams or skewed

printing.

•If a media feed error has occurred, remove the media stack from the media tray and tap it.

Settings and Printing Network

Maintenance and Spec.

3 Place media with the print side up under the hooks in the tray.

• Be sure that the media does not exceed the limit mark.

Hook

Fill media up to here.

Load media with print side up.

4 Install the media tray into the printer.

Clearing a Jam

CAUTION

• Be sure to hold the media tray with both hands so you do not drop it especially when it is fully loaded.

Settings and Printing Network

01090007

Maintenance and Spec.

Jam 31

1 Push the front door release button (1) and open the front door (2).

• Be sure the tray cover is closed before you open the front door.

Clearing a Jam

2 Pull the lock lever (1) and open the cover (2), then remove jammed media

222

(3) from the Automatic Duplex Unit.

3 Close the front door.

Settings and Printing Network

Maintenance and Spec.

Troubleshooting

! Executing the Test Print

It enables you to print each color (Cyan, Magenta, Yellow and Black) halftone page to check the print quality.

1 Press MENU/EXIT (PAUSE) button on the printer panel. 2 Press (CONTINUE) button until Test Page menu appears. 3 Press ENTER button. 4 Press (CONTINUE) button until Test Print menu appears. 5 Press ENTER button to print each color page.

! Printing the test pattern for Adjustment to Media setting

When using media types other than those recommended, you may need to confirm the print quality by printing the test pattern below. To print the test pattern, see “Setting the “ADJ. to Media” (Windows

Only)” on page 69 in “Settings and Printing”.

Test pattern:

Settings and Printing Network

Maintenance and Spec.

Troubleshooting

! Printer Components

You may need to replace the following components if they have expired. For consumable model numbers, refer to “Options and Supplies” in the Setup Guide.

Color print cartridge

Black print cartridge

Accumulator unit

Waste toner cartridge

Fuser unit

Transfer roller

Toner cartridges

(4) (3) (2) (1)

Settings and Printing Network

Trouble Possible Cause Corrective Action

READY indicator is blinking.

READY indicator is off. The printer is not ready, is

ERROR indicator is on. Error occurred that is not user-

ERROR indicator is blinking.

On the Test Print, a single color is not uniform or many vertical streaks (both light and dark) of slightly different density and non-uniform color.

Maintenance and Spec.

The printer is receiving, processing or printing job.

You have entered the Menu mode in the printer panel.

disabled, or has detected an error.

correctable.

The printer has stopped because it detected a user-correctable error such as an open door or a media jam.

The toner is almost depleted. Replace the toner cartridge.

The print cartridge is damaged. Replace the print cartridge.

Wait for the job to be completed or cancel the job.

Exit the Menu mode by pressing the MENU/EXIT (PAUSE) button.

Read the printer panel message to determine the printer status.

Turn the printer off and back on again. If the indicator is still on, the printer requires service.

Correct the condition displayed on the printer panel (e.g., close the door or clear the media jam).

Troubleshooting

Settings and Printing Network

Trouble Possible Cause Corrective Action

On the Test Print, half tone area has areas of weak color.

Maintenance and Spec.

Paper doesn’t match the environmental conditions, or it has too much moisture.

Try fresh paper, or another type of paper.

Store media in the original, dustfree package in the same environmental conditions as the printer.

Troubleshooting

A single color appears faded.

On the Test Print, a single color has a sharp, dark or light vertical streak.

The color density is set incorrectly in the printer panel.

The toner is almost depleted. Replace the color toner cartridge

The print cartridge is damaged. Replace the print cartridge.

The toner cartridge is almost depleted and is not properly applying toner.

The print cartridge is damaged. Replace the print cartridge.

Check the density setting by printing the Color Calibration Test Print Page in the Color Calibration menu from the printer panel. Compare the settings with the color density samples on the Color Calibration Card. If necessary, adjust the density from the printer panel. Refer to “Adjusting the

Color Density (Color Calibration)” on page 63 in

“Settings and Printing”.

soon.

Replace that toner cartridge.

Settings and Printing Network

Trouble Possible Cause Corrective Action

Small white spots appear on OHP transparency.

Maintenance and Spec.

OHP transparency has dust on its surface.

Remove dust or dirt from OHP transparency.

Troubleshooting

On the Test Print, a single color shows a light or dark, repeating horizontal line.

Prints are missing fineline detail.

Dark color spots and dark or light streaks appear in all colors.

The roller in the print cartridge has a slight impression after a long period of storage.

The accumulator unit is worn out, or the print resolution is set to high.

The accumulator unit has reached the end of its useful life.

Run 20-50 prints.

Replace the accumulator unit or reduce the print resolution.

Replace the accumulator unit.

Settings and Printing Network

Trouble Possible Cause Corrective Action

On the Test Print, straight, thin light vertical line in colors.

Maintenance and Spec.

The intermediate belt inside the accumulator unit is scratched.

The print cartridge is damaged. Replace the print cartridge.

Replace the accumulator unit.

Troubleshooting

On the Test Print, a single white spot appears in approximately the same vertical place on the page.

On the Test Print, large light spot(s) appear randomly.

The accumulator unit is damaged. Replace the accumulator unit.

Fingerprint(s) on the intermediate belt (inside) of the accumulator unit.

Print several pages until the spots fade and disappear.

Settings and Printing Network

Trouble Possible Cause Corrective Action

76 mm (3 in.)

Maintenance and Spec.

The print cartridge is damaged. Run 20-50 prints.

Replace the print cartridge.

Troubleshooting

On the Test Print, one or more dark vertical lines appear on the print in all colors.

The surface of the printed image appears to have vertical scratches (visible by holding the print at an angle and observing the “shine” of the image). At first, the scratches appear only on the printed image; eventually, dark vertical scratches appear on the imprinted portion of the page.

Toner spots appear on the back of the media.

The accumulator unit is scratched. Replace the accumulator unit. If a

new accumulator unit does not correct the problem: Put the old accumulator unit back into the printer. Repack the new accumulator unit. Check the fuser.

The fuser unit is damaged. Replace the fuser unit.

The fuser unit is near the end of its useful life.

The transfer roller is worn out. Replace the transfer roller.

Replace the fuser unit (depending on your quality needs, you can continue to print until the dark vertical lines appear).

Settings and Printing Network

Trouble Possible Cause Corrective Action

The page prints in black in the image area only. (The borders are clear.)

Maintenance and Spec.

Either the image processor board or engine control board is not functioning properly.

Turn the printer off and back on again. If the problem persists, call for service.

Troubleshooting

Solid color print for red, green and blue are not printed out evenly in the Adjustment to Media test pattern.

(1) Solid Image Pattern

Black, cyan and magenta halftone have weak color area.

Unrecommended media is used. Adjust the value of ADJ. to Media.

See “Setting the “ADJ. to

Media” (Windows Only)” on page 69 in “Settings and Printing”.

Use the Recommended media (see “Media” on page 86).

(2) Halftone Image

Pattern

Service Error is displayed on the LCD.

1, 2

For the entire image, see page 34.

An error occurred that is not usercorrectable.

Turn the printer off and back on again. If the error persists, call for service.

Settings and Printing Network

Maintenance and Spec.

! Entire image samples

Troubleshooting

(1) Image Quality (at Solid Image Pattern)

Normal Image Sample

Red

Green

Blue

Poor Image Sample

(2) Image Quality (at Halftone Image Pattern)

Normal Image Sample

Black

Cyan

Magenta

Poor Image Sample

NOTE:

• These image samples may differ depending on the media or circumstances (temperature and humidity) using the printer.

Settings and Printing Network

Maintenance and Spec.

! If the printer driver cannot be installed

Trouble Possible Cause Corrective Action

Troubleshooting

The following error message is displayed and the printer software cannot be installed.

“You must log on your computer with the administrative privilege to run this Setup program.”

(Windows NT Windows 2000 Windows XP

® 4.0*

)

The printer driver cannot be installed with the shared folder of another server computer after installing the printer driver with the shared folder of the server computer.

You have not logged on the computer as an administrator.

The same model of the printer cannot be installed with the installer in the printer CD-ROM disk when the printer driver is already installed.

If the error message is displayed when starting the installer, log on the computer as an administrator and install the printer software.

If the error message is displayed when Windows

®*

is restarted after the printer software was installed, log on the computer as an administrator.

Microsoft® Windows NT® operating system Version 4.0 (hereafter Windows NT 4.0)

Microsoft® Windows® 2000 operating system (hereafter Windows

2000)

Microsoft® Windows® XP operating system (hereafter Windows XP)

Microsoft® Windows® operating system (hereafter Windows)

Add a printer with Add Printer Wizard.

The printer CD-ROM disk may be required when modifying or repairing the installed printer software after installing the printer software with the shared folder of the server computer.

The server computer is turned off.

The server computer is disconnected from the

Turn on the server computer to share the folder for the installation program.

Connect the server computer to the network.

network.

Network problems occur. Consult with the network administrator.

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

A document cannot be printed from Windows 2000 or Windows XP when adding a network printer with Add Printer Wizard.

(Windows 2000 / Windows XP)

The printer was added on condition that the printer does not use HP JetAdmin.

Change the protocol from Raw to LPR as follows:

1. Display the Printers folder.

• Windows 2000: Click [Start], select Settings and click Printers.

• Windows XP Professional: Click [Start], then click Printers and Faxes.

• Windows XP Home: Click [Start], click Control Panel, click Printers and Other

Hardware icon, then click Printers and Faxes icon.

2. Click the printer icon, click File menu and click Properties.

3. Click the Ports tab.

4. Click the created printer port and click [Configure Port...].

5. Change the Protocol from Raw to LPR in the Configure Standard TCP/ IP Port Monitor window.

6. Enter lp in the Queue Name box of the LPR Settings.

7. Click [OK] and click [Close].

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

The Found New Hardware Wizard window is displayed during restarting Windows after installing the printer driver in Windows XP.

(Windows XP)

The printer driver must be installed with plug & play.

Perform the following instructions.

1. Select Install the software automatically in the Found New Hardware Wizard window and click [Next >].

2. Select Printer Driver and click [Next >].

3. Click [Continue Anyway].

4. Click [OK]. The Files Needed window is displayed.

5. Click [Browse...] and select PCL folder [D (CD-ROM drive letter): WinXP \ ENGLISH \ PCL] or PS folder [D (CD-ROM drive letter): WinXP \ ENGLISH \ PS]

6. Follow the instructions on the screen.

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

When connecting a printer with USB interface and installing the printer driver with plug & play, the following error message may be displayed.

“This printer could not be installed. Quit all programs, restart Windows, and then try again. If the problem persists, contact your system administrator.”

(Windows 98

Microsoft® Windows® 98 operating system (hereafter Windows 98)

)

The printer driver is already installed with the LPT, network or another USB port. (This is the error of standard USB class driver and USB port monitor installed in Windows.)

Perform the following instructions to install the printer driver again.

1. Be sure to turn the printer on.

2. Connect the printer to the computer with a USB cable and restart Windows.

3. Insert the printer CD-ROM disk in the computer.

4. Exit the Panasonic Setup window.

5. Click [Start], select Settings and click Control Panel.

6. Double click the System icon.

7. Click the [Device Manager] tab.

8. Click PanasonicDP-CL21P or

PanasonicDP-CL21M in the Other devices.

9. Click [Properties].

10. Click [Reinstall Driver] and click [Next >].

11. Select Search for a better driver

than the one your device is using now. (Recommended).

12. Click [Next >].

13. Click on the Specify a location check box, then click [Browse...].

14. Select Pcl folder [D (CD-ROM drive letter): \ Win9x \ English \ Pcl] or PS folder [D (CD-ROM drive letter): \ Win9x \ English \ Ps], then click [OK].

15. Click [Next >].

16. Click [Next >].

17. Select Keep existing driver (recommended) and click [Next >].

18. Click [Next >].

19. Select [No] and click [Finish].

20. Click [Finish].

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

When connecting a printer with USB interface and installing the printer driver with plug & play, the printer is not added to the Printers folder.

(Windows 98)

Specifying the driver folder is incorrect during installing the printer driver with plug & play.

Perform the following instructions to install the printer driver again.

1. Be sure to turn the printer on.

2. Connect the printer to the computer with a USB cable.

3. Click [Start], select Settings and click Control Panel.

4. Double click the System icon.

5. Click the [Device Manager] tab.

6. Click DP-CL21P or DP-CL21M in the Other devices.

7. Click [Remove].

8. Click [OK].

9. Click [Close].

10. Restart Windows.

11. Install the printer driver following the Wizard window. For the detailed instructions, refer to “Installing the DP-CL21P /DP-CL21M Software (For Windows)” in the Setup Guide.

Settings and Printing Network

Maintenance and Spec.

! If you can’t make a print

Trouble Possible Cause Corrective Action

Troubleshooting

Printer is not operating. The printer may not be

plugged into an AC outlet or turned on.

The interface cable(s) may not be connected properly.

The printer does not print correctly.

The setting for printing is not effective.

When a document is printed via the server computer, the following error message is displayed.

Appropriate driver may not be installed or DP-CL21P/ DP-CL21M printer may not be selected.

Some applications may not allow you to change the settings through the DP-CL21P/DP-CL21M printer driver’s setting window.

Everyone privilege for printing was deleted on the server computer.

Make sure that you plugged in the printer, turned it on and it's Ready.

Make sure that you connected the interface cable(s) properly.

If the communication link between your computer and the printer is working but the printer ejects a blank page when printing from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.

Change the application’s settings.

Consult with the administrator to add your printing privilege on the server computer.

“There was an error found when printing the document “document” to \\ <server name> \ CL21MPS (printer name). Do you want to retry or cancel the job? “

(Windows NT 4.0 / Windows 2000)

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

The following spool32 error message is displayed:

“This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.”

(Windows 98)

Jobs in the spooler are deleted after media jam has occurred.

(Windows 98)

Error of standard LPT port monitor installed in Windows.

Error of standard USB port monitor installed in Windows when printing through USB.

Perform the following instructions to avoid this problem:

1. Restart Windows.

2. Click [Start], select Settings and click Printers.

3. Click the printer icon using the LPT port, click File menu and click Properties.

4. Click the Details tab and click [Spool Settings...].

5. Select Start printing after last page is spooled.

6. Click [OK].

7. Click [OK].

Print the document again.

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

Printer does not print correctly when using Panasonic DP-CL21P PCL 5c or Panasonic DP-CL21M PCL 5c printer driver.

Example:

(1) Printer does not print

an image even if it is displayed on the screen.

(2) An image which is not

displayed on the screen is printed.

(3) Characters which are

displayed correctly on the screen are printed over other characters.

(4) The edge of a

character is not printed even if it is displayed correctly on the screen.

(5) Font displayed on the

screen is different from that printed.

Error of EMF in Windows. Disable the Metafile Spooling as follows:

1. Perform the steps 1 - 4 of “Disabling the Device Font” below.

2. Click the Output tab.

3. Remove the check mark of the Metafile Spooling check box.

4. Click [OK].

The document includes different fonts from the printer's resident fonts.

Disabling the Device Font

1. Display the Printers folder.

•Windows 95 Windows 2000:

Click [Start], select Settings and click Printers.

• Windows XP Professional:

Click [Start], then click Printers and Faxes.

• Windows XP Home:

Click [Start], click Control Panel, click Printers and Other Hardware icon, then click Printers and Faxes icon.

2. Click the printer icon to change the setting.

3. Display the printer properties window.

• Windows 95 / Windows 98 / Windows Me:

Click File menu and click Properties. Click Setup tab.

• Windows NT 4.0:

Click File menu and click Document Defaults....

• Windows 2000 / Windows XP:

Click File menu, click Printing Preferences....

4. Click [Advanced...].

5. Click the Font tab.

6. Remove the check mark of the Use Device Fonts check box.

7. Click [OK].

/ Windows 98 / Windows Me*2 / Windows NT 4.0 /

Change the fonts in the document for fonts installed in Windows.

Disable the setting of the Device Font as follows:

(Windows - PCL)

Microsoft® Windows® 95 operating system (hereafter Windows 95)

Microsoft® Windows® Millennium Edition operating system (hereafter Windows Me)

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

A media is not fed from the multi-purpose tray when the media is loaded in the multi-purpose tray only.

A different size's media is fed even if automatic tray selection is selected for paper source.

(Windows NT 4.0 / Windows 2000 / Windows XP - PS)

Multi-Purpose Tray is not selected for Paper Source.

The tray assignment of the printer driver is not matched the actual size of the media in the tray.

Select Multi-Purpose Tray for Paper Source.

Change the tray assignment as follow:

1. Display the Printers folder.

• Windows NT 4.0 / Windows 2000: Click [Start], select Settings and click Printers.

• Windows XP Professional: Click [Start], then click Printers and Faxes.

• Windows XP Home: Click [Start], click Control Panel, click Printers and Other

Hardware icon, then click Printers and Faxes icon.

2. Click the PS printer icon.

3. Click File menu and click Properties.

4. Change the Form To Tray

Assignment setting in Device Settings tab to the actual size of the

media in the tray.

5. Click [OK].

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

An application data cannot be printed correctly.

(Windows - PCL)

A document is printed on one side even if you specify the automatic duplex printing in the printer driver.

The printer cannot receive all print data within the Time Out setting.

Changing the printer's spool setting

1. Display the Printers folder.

• Windows 95 / Windows 98 / Windows Me / Windows NT 4.0 / Windows 2000:

Click [Start], select Settings and click Printers.

• Windows XP Professional:

Click [Start], then click Printers and Faxes.

• Windows XP Home:

Click [Start], click Control Panel, click Printers and Other Hardware icon, then click Printers and Faxes icon.

2. Click the printer icon to change the setting.

3. Click File menu and click Properties.

4. Click the tab.

• Windows 95 / Windows 98 / Windows Me:

Click the Details tab and click [Spool Settings...].

• Windows NT 4.0:

Click the Scheduling tab.

• Windows 2000 / Windows XP:

Click the Advanced tab.

5. Click the Start printing after last page is spooled check button.

6. Click [OK] (and click [OK]).

An Automatic Duplex Unit is not installed in the printer.

Change the printer's spool setting as follows:

Install an Automatic Duplex Unit in the printer.

(Windows)

Settings and Printing Network

Maintenance and Spec.

! If the printer does not work properly

Trouble Possible Cause Corrective Action

Troubleshooting

The following menu is grayed out or cannot be used:

Pages per Sheet, Booklet, Scale, Fit to Output Paper Size, Poster, Watermark, Overlay, Reverse Page Order and Collate (without hard disk drive)

(Windows - PCL)

The installer was not used to install the printer driver.

(Example)

The printer driver was installed with Alternate Driver (Windows NT 4.0) or Additional Driver (Windows 2000 / Windows XP).

Reinstall the printer driver as follows:

1. Display the Printers folder.

• Windows 95 / Windows 98 / Windows Me / Windows NT 4.0 / Windows 2000:

Click [Start], select Settings and click Printers.

• Windows XP Professional:

Click [Start], and then click Printers and Faxes.

• Windows XP Home:

Click [Start], click Control Panel, click Printers and Other

Hardware icon, then click Printers and Faxes icon.

2. Click the printer icon to delete it.

3. Click File menu and click Delete.

4. Insert the printer CD-ROM disk in the computer.

5. Click Custom Printer Setup and click Install Printer Driver and Utilities.

6. If the Purchase Information window is displayed, select the shop where you purchased the printer and click [Next >].

• If you cannot find the shop where you purchased the printer, select Other and click [Next >].

7. Click [Yes].

8. Click the Client PC check button and click [Next >].

9. Click [Browse...] and select the printer shared by the server computer.

10. Follow the instructions on the screen.

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

The printer stops printing halfway when printing a document with Adobe Acrobat Reader.

(Windows 2000 - PCL)

The file name must be entered twice when printing a document to create a print file.

(Windows - PCL)

A print file cannot be created.

(Windows - PCL)

The message notified the print result is not displayed.

(Windows Status Display)

Adobe Acrobat Reader (or Spooler) stops making an EMF (Enhanced Meta File) file halfway.

The following feature is activated:

Pages per Sheet, Booklet, Scale, Fit to Output Paper Size, Poster, Watermark, Overlay, Reverse Page Order or Collate (without hard disk drive).

Notify Remote Print feature is disabled.

Disable “Print as image” setting in the print window of the Adobe Acrobat Reader.

Turn the feature off.

Enable the Notify Remote Print feature as follows:

1. Click [Start], select Programs,

Panasonic, and Panasonic DP-CL21P or Panasonic DP-CL21M, and then click Setup for Status Display.

2. Click on the Enable check button of the Notify Remote Print.

3. Click [OK].

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

Spooled jobs are not displayed in the HDD Spooler window.

(Windows - HDD Utility)

A spooled job still remains in the HDD Spooler window even if you delete it using the printer panel.

(Windows - HDD Utility)

Printer's status information in the HDD Spooler window is not changed.

(Windows - HDD Utility)

X mark is displayed on the printer's icon listed in the HDD Utility window.

(Windows - HDD Utility)

The network traffic may be heavy.

Printer's information in the HDD Spooler window is not updated periodically.

The printer is turned off or the network cable is disconnected.

Update the HDD Spooler window.

1. Click the View menu and click Refresh.

Turn the printer on or connect the network cable, and then update the HDD Utility window.

1. Click the View menu and click Refresh.

The brightness cannot be adjusted when printing a document of the PDF data.

The print setting of the application Lotus Freelance is not effective.

(Windows)

The brightness setting is not effective with some Acrobat Reader programs if the PDF data includes the color management setting of the printer.

This is the specification of the Lotus Freelance.

Use the Acrobat Reader in the printer CD-ROM disk provided.

Change the printer driver’s setting by selecting the printer icon in the Printers folder under Windows. Refer to

“Setting the PCL Printer Driver” on page 84 or “Setting the PS Printer Driver (DP-CL21M only)” on page 145.

Settings and Printing Network

Trouble Possible Cause Corrective Action

Maintenance and Spec.

Troubleshooting

A document is printed in color even if the Color Appearance or Color is set to Monochrome or Black & White.

(Windows NT 4.0 / Windows 2000 / Windows XP - PS)

Though you try to change the Installable Options of your printer, the Installable Options are not displayed.

(Mac OS 8.1 - 9.2)

Color Appearance or Color setting is not effective for some application such as Acrobat Reader.

The PPD file except Panasonic DP-CL21M.PPD is selected as the printer’s PPD file.

The Parsed PPD file in the initial setting folder may be broken.

Set the Color Management to Grayscale (see “Advanced Tab (Windows NT

4.0)” on page 173 or “Advanced

Options Window (Windows 2000 / Windows XP)” on page 177 in

“Settings and Printing”).

1. Remove the desktop printer icon.

2. Reinstall the DP-CL21M software. Refer to “Installing the DP-CL21M Software (For Macintosh)” in the Setup Guide.

1. Remove the desktop printer icon.

2. Remove the following file. System Folder:Preferences:Printing Prefs:Parsed PPD Folder:Panasonic DP-CL21M.PPD

3. Reinstall the DP-CL21M software. Refer to “Installing the DP-CL21M Software (For Macintosh)” in the Setup Guide.

Settings and Printing Network

Maintenance and Spec.

! Media problems

Trouble Corrective Action

Troubleshooting

Frequent paper-picking errors.

Frequent media jams. Make sure that you use a high-quality laser paper:

Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together.

Make sure that the media is installed under the hooks at the front of the media tray.

60-105 g/m

60-165 g/m

Use only recommended transparencies (see “Specifications”). We cannot guarantee the results of other transparencies.

Make sure that the media is installed under the hooks at the front of the media tray.

Do not overfill the media tray, as indicated by the red line on the right side of the tray.

(16-28 lb.) paper in the media trays and

(16-44 lb.) paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

! Problems with image size and position

Trouble Corrective Action

Off-set images. 1. Check your application for correct image sizing.

If the trouble still remains, perform the following step.

2. Adjust the top or left margin (see “Position Setting” on page 38 in “Settings and Printing”).

Cut-off images. 1. Check your application for image sizing.

If the trouble still remains, perform the following step.

2. Make sure that the correct size media is in the media tray. If the trouble still remains, perform the following step.

3. Make sure that the image size is smaller than printable area (see

“Print Area” on page 90).

If the trouble still remains, perform the following step.

4. Adjust the top or left margin (see “Position Setting” on page 38 in “Settings and Printing”).

Troubleshooting

! Print quality problems

Trouble Corrective Action

Prints have dull, faded colors.

Print the Calibration Test Print Page from the Color Calibration menu in the printer panel. Check the density settings for each color and compare them with the color density samples on the Color Calibration Card. Refer to “Adjusting the Color Density (Color Calibration)” on page 63 in the “Settings and Printing” for instructions on comparing and setting color density.

Make sure that the print cartridge stays covered until immediately before installing it in the printer. Exposure to light can damage the print cartridge and it will produce light streaks or faded prints.

Make sure that the toner cartridges are installed correctly.

Make sure that you use a high-quality laser paper:

60-105 g/m

60-165 g/m

(16-28 lb.) paper in the media trays and

(16-44 lb.) paper in the multi-purpose tray.

Settings and Printing Network

Trouble Corrective Action

Maintenance and Spec.

Troubleshooting

Image is very faded or pieces of the image are missing; toner on the page is loose.

Streaks or spots. Most spots are caused by fingerprints or dust introduced into the printer

The back of the printed page appears dirty.

When using the multi-purpose tray, make sure that you have selected the correct media type in the driver.

while installing the printer consumables or loading media. Make sure that the surface where you unpack the printer, paper, and transparencies is free of dust. Keep supplies in a covered area or a closed box.

Make sure that the print cartridge stays covered until immediately before installing it in the printer. Exposure to light for more than 45 seconds may damage the print cartridge.

Do not touch the intermediate belt of the accumulator unit; fingerprints affect print quality.

Make sure that the paper or transparency film is clean.

Make sure that you handle the media on the outside edges to avoid fingerprints.

To get rid of fingerprint spots, print a few prints.

Toner particles have contaminated the transfer roller. This may happen if the printed image is larger than the media (for example, when printing on envelopes). Run 10-20 prints to clean the transfer roller.

The print quality of a transparency is poor.

There may be a defect on the coated surface of the transparency. Try printing on the other side.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Printer LCD Panel

NOTE:

• Tray 1 is the standard media tray. Tray 2 is the tray of the Optional Paper Feeder. Tray 3 is the tray of the lower one when the 2nd Optional Paper Feeder is installed.

! Warning Messages

The following warning message is displayed in the lower line of the LCD panel.

Warning Message Possible Cause Corrective Action

Low Cyan Toner Cyan toner cartridge is almost

empty.

Low Magenta Toner Magenta toner cartridge is almost

empty.

Low Yellow Toner Yellow toner cartridge is almost

empty.

Low Black Toner Black toner cartridge is almost

empty.

WTC FULL Waste toner cartridge is near full. Have the waste toner cartridge

PC-Black wearing out Black print cartridge is wearing

out.

PC-Color wearing out Color print cartridge is wearing

out.

PC-Black Replace Black print cartridge is worn out. Replace the black print cartridge.

PC-Color Replace Color print cartridge is worn out. Replace the color print cartridge.

AU wearing out Accumulator unit is wearing out. Have the accumulator unit

Have the cyan toner cartridge available.

Have the magenta toner cartridge available.

Have the yellow toner cartridge available.

Have the black toner cartridge available.

available.

Have the black print cartridge available.

Have the color print cartridge available.

available.

AU Replace Accumulator unit is worn out. Replace the accumulator unit.

TR wearing out Transfer roller is wearing out. Have the transfer roller available.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Warning Message Possible Cause Corrective Action

TR Replace Transfer roller is worn out. Replace the transfer roller.

FSR wearing out Fuser unit is wearing out. Have the fuser unit available.

FSR Replace Fuser unit is worn out. Replace the fuser unit.

Tray1 Empty Tray 1 is empty. Load media in the tray 1.

Tray1 not installed Tray 1 is not installed. Install tray 1.

Tray2 Empty Tray 2 is empty. Load media in tray 2.

Tray2 not installed Tray 2 is not installed. Install tray 2.

Tray3 Empty Tray 3 is empty. Load media in tray 3.

Tray3 not installed Tray 3 is not installed. Install tray 3.

HDD Full Hard disk drive is full. Remove unnecessary files from

the hard disk drive.

HDD I/O Error HDD I/O error has occurred. Perform Check Disk operation in

the HDD Maintenance mode. If it still remains, perform Quick Format or HDD Format operation in the HDD Maintenance mode. (see “Using the HDD

Maintenance Mode” on page 76

in “Settings and Printing).

Adjusting for media At continuous printing fuser

temperature is higher than predetermined temperature.

The printing is stopped automatically until the fuser temperature is lower than the predetermined temperature.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

! Printer Error Messages (User Error)

Error Message Possible Cause Corrective Action

Output Tray Full

Memory Overflow There is not enough memory in

HDD I/O Error HDD I/O error has occurred. Perform Check Disk operation in

FSR Not Installed

TC-C Not Installed

TC-C Replace

TC-M Not Installed

Output tray is full. Remove the printed media from

the output tray.

Add memory or select a lower

the printer.

Fuser unit is not installed. Install the fuser unit.

Cyan toner cartridge is not installed.

Cyan toner cartridge is empty. Replace the cyan toner cartridge.

Magenta toner cartridge is not installed.

resolution in the printer driver.

the HDD Maintenance mode. If it still remains, perform Quick Format or HDD Format operation in the HDD Maintenance mode (see “Using the HDD

Maintenance Mode” on page 76

in “Settings and Printing).

Install the cyan toner cartridge.

Install the magenta toner cartridge.

TC-M Replace

TC-Y Not Installed

TC-Y Replace

TC-K Not Installed

TC-K Replace

Magenta toner cartridge is empty. Replace the magenta toner

cartridge.

Yellow toner cartridge is not installed.

Yellow toner cartridge is empty. Replace the yellow toner cartridge.

Black toner cartridge is not installed.

Black toner cartridge is empty. Replace the black toner cartridge.

Install the yellow toner cartridge.

Install the black toner cartridge.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

WTC Replace

PC-Black Not Installed

PC-Color Not Installed

Reset Tray1 Remove MPT Paper

Front or Right door Open

Toner Door Open

Reset Tray1 Multi-purpose tray motor error has

Load Letter Any tray does not contain letter

Load Legal Any tray does not contain legal

Waste toner cartridge is full. Replace the waste toner cartridge.

Black print cartridge is not installed.

Color print cartridge is not installed.

Multi-purpose tray is not in closed position.

Front or right side door is open. Close the front or right side door.

Toner door is open. Close the toner door.

occurred.

size media.

Install the black print cartridge.

Install the color print cartridge.

Remove media from the multipurpose tray. Uninstall tray 1 and then install it.

Uninstall tray 1 and then install it.

Load letter size media.

Load legal size media.

Load A4 Any tray does not contain A4 size

media.

Load B5 (JIS) Any tray does not contain B5 (JIS)

size media.

All Media Tray Empty

Load Letter in Tray1

All trays that are possible to feed media are empty.

If the upper tray is not installed when Optional Paper Feeder(s) is installed, it is impossible to feed media from the lower tray.

Letter size media is not loaded in tray 1.

Load A4 size media.

Load B5 (JIS) size media.

Load media in a media tray (not to be the multi-purpose tray).

Load letter size media in tray 1.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Load Legal in Tray1

Load A4 in Tray1

Load B5 (JIS) in Tray1

Tray 1 Not Installed

Tray 1 Empty

Load Letter in Tray2

Load Legal in Tray2

Load A4 in Tray2

Load B5 (JIS) in Tray2

Tray 2 Not Installed

Legal size media is not loaded in tray 1.

A4 size media is not loaded in tray 1.Load A4 size media in tray 1.

B5 (JIS) size media is not loaded in tray 1.

Tray 1 is not installed. Install tray 1.

Tray 1 is empty. Load media in tray 1.

Letter size media is not loaded in tray 2.

Legal size media is not loaded in tray 2.

A4 size media is not loaded in tray 2.Load A4 size media in tray 2.

B5 (JIS) size media is not loaded in tray 2.

Tray 2 is not installed. Install tray 2.

Load legal size media in tray 1.

Load B5 (JIS) size media in tray 1.

Load letter size media in tray 2.

Load legal size media in tray 2.

Load B5 (JIS) size media in tray 2.

Tray 2 Empty

Load Letter in Tray3

Load Legal in Tray3

Load A4 in Tray3

Load B5 (JIS) in Tray3

Tray 3 Not Installed

Tray 2 is empty. Load media in tray 2.

Letter size media is not loaded in tray 3.

Legal size media is not loaded in tray 3.

A4 size media is not loaded in tray 3.Load A4 size media in tray 3.

B5 (JIS) size media is not loaded in tray 3.

Tray 3 is not installed. Install tray 3.

Load letter size media in tray 3.

Load legal size media in tray 3.

Load B5 (JIS) size media in tray 3.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Tray 3 Empty

JAM 01 See front door label

JAM 02 See front door label

JAM 03 See front door label

JAM 04 See front door label

JAM 05 See front door label

JAM 06 See front door label

JAM 07 See front door label

JAM 08 See front door label

JAM 09 See front door label

Tray 3 is empty. Load media in tray 3.

Pickup jam Clear media jam (see page 15)

Jam at registration sensor Clear media jam (see page 17)

Jam at fuser Clear media jam (see page 18)

Jam at fuser Clear media jam (see page 19)

Jam at fuser Clear media jam (see page 18)

Jam at fuser Clear media jam (see page 19)

Jam at fuser Clear media jam (see page 18)

Media size is wrong. Clear media jam (see page 18)

and set correct size media.

JAM 21 See front door label

JAM 22 See front door label

JAM 31 See front door label

AU/WTC Not Installed

Letter in MPT Plain Paper

Jam at tray 2 Clear media jam (see page 23)

Jam at tray 3 Clear media jam (see page 23)

Jam at automatic duplex unit Clear media jam (see page 25)

Accumulator unit or waste toner cartridge is not installed.

Letter size plain paper is requested in the multi-purpose tray.

Install the accumulator unit or the waste toner cartridge.

Load plain, letter sized paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Letter in MPT Thin Paper

Letter in MPT Thick Paper/Card

Letter in MPT Transparency

Letter in MPT Label

Letter in MPT Coated Paper

Letter in MPT Envelope

Letter in MPT Bond/Letterhead

Letter in MPT Recycled Paper

Letter size thin paper is requested in the multi-purpose tray.

Letter size thick paper/card is requested in the multi-purpose tray.

Letter size transparency is requested in the multi-purpose tray.

Letter size label is requested in the multi-purpose tray.

Letter size coated paper is requested in the multi-purpose tray.

Letter size envelope is requested in the multi-purpose tray.

Letter size bond/letterhead is requested in the multi-purpose tray.

Letter size recycled paper is requested in the multi-purpose tray.

Load thin, letter sized paper in the multi-purpose tray.

Load thick, letter sized paper/card in the multi-purpose tray.

Load letter sized transparency in the multi-purpose tray.

Load letter sized label in the multipurpose tray.

Load coated, letter sized paper in the multi-purpose tray.

Load letter sized envelope in the multi-purpose tray.

Load bond/letterhead, letter sized paper in the multi-purpose tray.

Load recycled, letter sized paper in the multi-purpose tray.

A4 in MPT Plain Paper

A4 in MPT Thin Paper

A4 in MPT Thick Paper/Card

A4 in MPT Transparency

A4 in MPT Label

A4 size plain paper is requested in the multi-purpose tray.

A4 size thin paper is requested in the multi-purpose tray.

A4 size thick paper/card is requested in the multi-purpose tray.

A4 size transparency is requested in the multi-purpose tray.

A4 size label is requested in the multi-purpose tray.

Load plain, A4 sized paper in the multi-purpose tray.

Load thin, A4 sized paper in the multi-purpose tray.

Load thick, A4 sized paper/card in the multi-purpose tray.

Load A4 sized transparency in the multi-purpose tray.

Load A4 sized label in the multipurpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

A4 in MPT Coated Paper

A4 in MPT Envelope

A4 in MPT Bond/Letterhead

A4 in MPT Recycled Paper

Legal in MPT Plain Paper

Legal in MPT Thin Paper

Legal in MPT Thick Paper/Card

Legal in MPT Transparency

A4 size coated paper is requested in the multi-purpose tray.

A4 size envelope is requested in the multi-purpose tray.

A4 size bond/letterhead is requested in the multi-purpose tray.

A4 size recycled paper is requested in the multi-purpose tray.

Legal size plain paper is requested in the multi-purpose tray.

Legal size thin paper is requested in the multi-purpose tray.

Legal size thick paper/card is requested in the multi-purpose tray.

Legal size transparency is requested in the multi-purpose tray.

Load coated, A4 sized paper in the multi-purpose tray.

Load A4 sized envelope in the multi-purpose tray.

Load bond/letterhead, A4 sized paper in the multi-purpose tray.

Load recycled, A4 sized paper in the multi-purpose tray.

Load plain, legal sized paper in the multi-purpose tray.

Load thin, legal sized paper in the multi-purpose tray.

Load thick, legal sized paper/card in the multi-purpose tray.

Load legal sized transparency in the multi-purpose tray.

Legal in MPT Label

Legal in MPT Coated Paper

Legal in MPT Envelope

Legal in MPT Bond/Letterhead

Legal in MPT Recycled Paper

Legal size label is requested in the multi-purpose tray.

Legal size coated paper is requested in the multi-purpose tray.

Legal size envelope is requested in the multi-purpose tray.

Legal size bond/letterhead is requested in the multi-purpose tray.

Legal size recycled paper size is requested in the multi-purpose tray.

Load legal sized label in the multipurpose tray.

Load coated, legal sized paper in the multi-purpose tray.

Load legal sized envelope in the multi-purpose tray.

Load bond/letterhead, legal sized paper in the multi-purpose tray.

Load recycled, legal sized paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

B5 (JIS) in MPT Plain Paper

B5 (JIS) in MPT Thin Paper

B5 (JIS) in MPT Thick Paper/Card

B5 (JIS) in MPT Transparency

B5 (JIS) in MPT Label

B5 (JIS) in MPT Coated Paper

B5 (JIS) in MPT Envelope

B5 (JIS) size plain paper is requested in the multi-purpose tray.

B5 (JIS) size thin paper is requested in the multi-purpose tray.

B5 (JIS) size thick paper/card is requested in the multi-purpose tray.

B5 (JIS) size transparency is requested in the multi-purpose tray.

B5 (JIS) size label is requested in the multi-purpose tray.

B5 (JIS) size coated paper is requested in the multi-purpose tray.

B5 (JIS) size envelope is requested in the multi-purpose tray.

Load plain, B5 (JIS) sized paper in the multi-purpose tray.

Load thin, B5 (JIS) sized paper in the multi-purpose tray.

Load thick, B5 (JIS) sized paper/ card in the multi-purpose tray.

Load B5 (JIS) sized transparency in the multi-purpose tray.

Load B5 (JIS) sized label in the multi-purpose tray.

Load coated, B5 (JIS) sized paper in the multi-purpose tray.

Load B5 (JIS) sized envelope in the multi-purpose tray.

B5 (JIS) in MPT Bond/Letterhead

B5 (JIS) in MPT Recycled Paper

A5 in MPT Plain Paper

A5 in MPT Thin Paper

A5 in MPT Thick Paper/Card

B5 (JIS) size bond/letterhead is requested in the multi-purpose tray.

B5 (JIS) size recycled paper is requested in the multi-purpose tray.

A5 size plain paper is requested in the multi-purpose tray.

A5 size thin paper is requested in the multi-purpose tray.

A5 size thick paper/card is requested in the multi-purpose tray.

Load bond/letterhead, B5 (JIS) sized paper in the multi-purpose tray.

Load recycled, B5 (JIS) sized paper in the multi-purpose tray.

Load plain, A5 sized paper in the multi-purpose tray.

Load thin, A5 sized paper in the multi-purpose tray.

Load thick, A5 sized paper /card in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

A5 in MPT Transparency

A5 in MPT Label

A5 in MPT Coated Paper

A5 in MPT Envelope

A5 in MPT Bond/Letterhead

A5 in MPT Recycled Paper

Executive in MPT Plain Paper

Executive in MPT Thin Paper

A5 size transparency is requested in the multi-purpose tray.

A5 size label is requested in the multi-purpose tray.

A5 size coated paper is requested in the multi-purpose tray.

A5 size envelope is requested in the multi-purpose tray.

A5 size bond/letterhead is requested in the multi-purpose tray.

A5 size recycled paper is requested in the multi-purpose tray.

Executive size plain paper is requested in the multi-purpose tray.

Executive size thin paper is requested in the multi-purpose tray.

Load A5 sized transparency in the multi-purpose tray.

Load A5 sized label in the multipurpose tray.

Load coated, A5 sized paper in the multi-purpose tray.

Load A5 sized envelope in the multi-purpose tray.

Load bond/letterhead, A5 sized paper in the multi-purpose tray.

Load recycled, A5 sized paper in the multi-purpose tray.

Load plain, executive sized paper in the multi-purpose tray.

Load thin, executive sized paper in the multi-purpose tray.

Executive in MPT Thick Paper/Card

Executive in MPT Transparency

Executive in MPT Label

Executive in MPT Coated Paper

Executive in MPT Envelope

Executive size thick paper/card is requested in the multi-purpose tray.

Executive size transparency is requested in the multi-purpose tray.

Executive size label is requested in the multi-purpose tray.

Executive size coated paper is requested in the multi-purpose tray.

Executive size envelope is requested in the multi-purpose tray.

Load thick, executive sized paper/ card in the multi-purpose tray.

Load executive sized transparency in the multi-purpose tray.

Load executive sized label in the multi-purpose tray.

Load coated, executive sized paper in the multi-purpose tray.

Load executive sized envelope in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

Executive in MPT Bond/Letterhead

Executive in MPT Recycled Paper

ENV.C5 in MPT Plain Paper

ENV.C5 in MPT Thin Paper

ENV.C5 in MPT Thick Paper/Card

ENV.C5 in MPT Transparency

ENV.C5 in MPT Label

Executive size bond/letterhead is requested in the multi-purpose tray.

Executive size recycled paper is requested in the multi-purpose tray.

Envelope C5 size plain paper is requested in the multi-purpose tray.

Envelope C5 size thin paper is requested in the multi-purpose tray.

Envelope C5 size thick paper/card is requested in the multi-purpose tray.

Envelope C5 size transparency is requested in the multi-purpose tray.

Envelope C5 size label is requested in the multi-purpose tray.

Load bond/letterhead, executive sized paper in the multi-purpose tray.

Load recycled, executive sized paper in the multi-purpose tray.

Load plain, Envelope C5 sized paper in the multi-purpose tray.

Load thin, Envelope C5 sized paper in the multi-purpose tray.

Load thick, Envelope C5 sized paper/card in the multi-purpose tray.

Load Envelope C5 sized transparency in the multi-purpose tray.

Load Envelope C5 sized label in the multi-purpose tray.

ENV.C5 in MPT Coated Paper

ENV.C5 in MPT Envelope

ENV.C5 in MPT Bond/Letterhead

ENV.C5 in MPT Recycled Paper

Envelope C5 size coated paper is requested in the multi-purpose tray.

Envelope C5 size envelope is requested in the multi-purpose tray.

Envelope C5 size bond/letterhead is requested in the multi-purpose tray.

Envelope C5 size recycled paper is requested in the multi-purpose tray.

Load coated, Envelope C5 sized paper in the multi-purpose tray.

Load Envelope C5 sized envelope in the multi-purpose tray.

Load bond/letterhead, Envelope C5 sized paper in the multipurpose tray.

Load recycled, Envelope C5 sized paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.C6 in MPT Plain Paper

ENV.C6 in MPT Thin Paper

ENV.C6 in MPT Thick Paper/Card

ENV.C6 in MPT Transparency

ENV.C6 in MPT Label

ENV.C6 in MPT Coated Paper

ENV.C6 in MPT Envelope

Envelope C6 size plain paper is requested in the multi-purpose tray.

Envelope C6 size thin paper is requested in the multi-purpose tray.

Envelope C6 size thick paper/card is requested in the multi-purpose tray.

Envelope C6 size transparency is requested in the multi-purpose tray.

Envelope C6 size label is requested in the multi-purpose tray.

Envelope C6 size coated paper is requested in the multi-purpose tray.

Envelope C6 size envelope is requested in the multi-purpose tray.

Load plain, Envelope C6 sized paper in the multi-purpose tray.

Load thin, Envelope C6 sized paper in the multi-purpose tray.

Load thick, Envelope C6 sized paper/card in the multi-purpose tray.

Load Envelope C6 sized transparency in the multi-purpose tray.

Load Envelope C6 sized label in the multi-purpose tray.

Load coated, Envelope C6 sized paper in the multi-purpose tray.

Load Envelope C6 sized envelope in the multi-purpose tray.

ENV.C6 in MPT Bond/Letterhead

ENV.C6 in MPT Recycled Paper

ENV.#9 in MPT Plain Paper

ENV.#9 in MPT Thin Paper

Envelope C6 size bond/letterhead is requested in the multi-purpose tray.

Envelope C6 size recycled paper is requested in the multi-purpose tray.

Envelope #9 size plain paper is requested in the multi-purpose tray.

Envelope #9 size thin paper is requested in the multi-purpose tray.

Load bond/letterhead, Envelope C6 sized paper in the multipurpose tray.

Load recycled, Envelope C6 sized paper in the multi-purpose tray.

Load plain, Envelope #9 sized paper in the multi-purpose tray.

Load thin, Envelope #9 sized paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.#9 in MPT Thick Paper/Card

ENV.#9 in MPT Transparency

ENV.#9 in MPT Label

ENV.#9 in MPT Coated Paper

ENV.#9 in MPT Envelope

ENV.#9 in MPT Bond/Letterhead

ENV.#9 in MPT Recycled Paper

Envelope #9 size thick paper/card is requested in the multi-purpose tray.

Envelope #9 size transparency is requested in the multi-purpose tray.

Envelope #9 size label is requested in the multi-purpose tray.

Envelope #9 size coated paper is requested in the multi-purpose tray.

Envelope #9 size envelope is requested in the multi-purpose tray.

Envelope #9 size bond/letterhead is requested in the multi-purpose tray.

Envelope #9 size recycled paper is requested in the multi-purpose tray.

Load thick, Envelope #9 sized paper/card in the multi-purpose tray.

Load Envelope #9 sized transparency in the multi-purpose tray.

Load Envelope #9 sized label in the multi-purpose tray.

Load coated, Envelope #9 sized paper in the multi-purpose tray.

Load Envelope #9 sized envelope in the multi-purpose tray.

Load bond/letterhead, Envelope #9 sized paper in the multipurpose tray.

Load recycled, Envelope #9 sized paper in the multi-purpose tray.

ENV.#10 in MPT Plain Paper

ENV.#10 in MPT Thin Paper

ENV.#10 in MPT Thick Paper/Card

ENV.#10 in MPT Transparency

Envelope #10 size plain paper is requested in the multi-purpose tray.

Envelope #10 size thin paper is requested in the multi-purpose tray.

Envelope #10 size thick paper/ card is requested in the multipurpose tray.

Envelope #10 size transparency is requested in the multi-purpose tray.

Load plain, Envelope #10 sized paper in the multi-purpose tray.

Load thin, Envelope #10 sized paper in the multi-purpose tray.

Load thick, Envelope #10 sized paper/card in the multi-purpose tray.

Load Envelope #10 sized transparency in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.#10 in MPT Label

ENV.#10 in MPT Coated Paper

ENV.#10 in MPT Envelope

ENV.#10 in MPT Bond/Letterhead

ENV.#10 in MPT Recycled Paper

ENV.DL in MPT Plain Paper

ENV.DL in MPT Thin Paper

Envelope #10 size label is requested in the multi-purpose tray.

Envelope #10 size coated paper is requested in the multi-purpose tray.

Envelope #10 size envelope is requested in the multi-purpose tray.

Envelope #10 size bond/letterhead is requested in the multi-purpose tray.

Envelope #10 size recycled paper is requested in the multi-purpose tray.

Envelope DL size plain paper is requested in the multi-purpose tray.

Envelope DL size thin paper is requested in the multi-purpose tray.

Load Envelope #10 sized label in the multi-purpose tray.

Load coated, Envelope #10 sized paper in the multi-purpose tray.

Load Envelope #10 sized envelope in the multi-purpose tray.

Load bond/letterhead, Envelope #10 sized paper in the multipurpose tray.

Load recycled, Envelope #10 sized paper in the multi-purpose tray.

Load plain, Envelope DL sized paper in the multi-purpose tray.

Load thin, Envelope DL sized paper in the multi-purpose tray.

ENV.DL in MPT Thick Paper/Card

ENV.DL in MPT Transparency

ENV.DL in MPT Label

ENV.DL in MPT Coated Paper

Envelope DL size thick paper/card is requested in the multi-purpose tray.

Envelope DL size transparency is requested in the multi-purpose tray.

Envelope DL size label is requested in the multi-purpose tray.

Envelope DL size coated paper is requested in the multi-purpose tray.

Load thick, Envelope DL sized paper/card in the multi-purpose tray.

Load Envelope DL sized transparency in the multi-purpose tray.

Load Envelope DL sized label in the multi-purpose tray.

Load coated, Envelope C5 sized paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.DL in MPT Envelope

ENV.DL in MPT Bond/Letterhead

ENV.DL in MPT Recycled Paper

ENV.Monarch in MPT Plain Paper

ENV.Monarch in MPT Thin Paper

ENV.Monarch in MPT Thick Paper/Card

ENV.Monarch in MPT Transparency

Envelope DL size envelope is requested in the multi-purpose tray.

Envelope DL size bond/letterhead is requested in the multi-purpose tray.

Envelope DL size recycled paper is requested in the multi-purpose tray.

Envelope Monarch size plain paper is requested in the multipurpose tray.

Envelope Monarch size thin paper is requested in the multi-purpose tray.

Envelope Monarch size thick paper/card is requested in the multi-purpose tray.

Envelope Monarch size transparency is requested in the multi-purpose tray.

Load Envelope DL sized envelope in the multi-purpose tray.

Load bond/letterhead, Envelope DL sized paper in the multipurpose tray.

Load recycled, Envelope DL sized paper in the multi-purpose tray.

Load plain, Envelope Monarch sized paper in the multi-purpose tray.

Load thin, Envelope Monarch sized paper in the multi-purpose tray.

Load thick, Envelope Monarch sized paper/card in the multipurpose tray.

Load Envelope Monarch sized transparency in the multi-purpose tray.

ENV.Monarch in MPT Label

ENV.Monarch in MPT Coated Paper

ENV.Monarch in MPT Envelope

ENV.Monarch in MPT Bond/Letterhead

Envelope Monarch size label is requested in the multi-purpose tray.

Envelope Monarch size coated paper is requested in the multipurpose tray.

Envelope Monarch size envelope is requested in the multi-purpose tray.

Envelope Monarch size bond/ letterhead is requested in the multi-purpose tray.

Load Envelope Monarch sized label in the multi-purpose tray.

Load coated, Envelope Monarch sized paper in the multi-purpose tray.

Load Envelope Monarch sized envelope in the multi-purpose tray.

Load bond/letterhead, Envelope Monarch sized paper in the multipurpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

ENV.Monarch in MPT Recycled Paper

Custom in MPT Plain Paper

Custom in MPT Thin Paper

Custom in MPT Thick Paper/Card

Custom in MPT Transparency

Custom in MPT Label

Custom in MPT Coated Paper

Envelope Monarch size recycled paper is requested in the multipurpose tray.

Custom size plain paper is requested in the multi-purpose tray.

Custom size thin paper is requested in the multi-purpose tray.

Custom size thick paper/card is requested in the multi-purpose tray.

Custom size transparency is requested in the multi-purpose tray.

Custom size label is requested in the multi-purpose tray.

Custom size coated paper is requested in the multi-purpose tray.

Load recycled, Envelope Monarch sized paper in the multi-purpose tray.

Load plain, Custom sized paper in the multi-purpose tray.

Load thin, Custom sized paper in the multi-purpose tray.

Load thick, Custom sized paper/ card in the multi-purpose tray.

Load Custom sized transparency in the multi-purpose tray.

Load Custom sized label in the multi-purpose tray.

Load coated, Custom sized paper in the multi-purpose tray.

Custom in MPT Envelope

Custom in MPT Bond/Letterhead

Custom in MPT Recycled Paper

Custom size envelope is requested in the multi-purpose tray.

Custom size bond/letterhead is requested in the multi-purpose tray.

Custom size recycled paper is requested in the multi-purpose tray.

Load Custom sized envelope in the multi-purpose tray.

Load bond/letterhead, Custom sized paper in the multi-purpose tray.

Load recycled, custom sized paper in the multi-purpose tray.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

Error Message Possible Cause Corrective Action

The first page is printed, then error message and CONTINUE or CANCEL are displayed by turns.

The length of the loaded media in the multi-purpose tray is shorter than the paper size setting of the printer driver.

Replace the media with the correct one and press (CONTINUE) button on the printer panel. The printer will print from the first page.

Press (CANCEL) button on the printer panel to cancel printing. Set the paper size of the printer driver correctly.

Settings and Printing Network

Maintenance and Spec.

Warning / Printer Error Messages

! Printer Error Messages (Call Service)

Some Operation errors cause the ERROR indicator to blink and printing to stop. A message will be displayed on the LCD panel until the problem is fixed. If the LCD panel message includes the instruction, Call for Service, contact an authorized service representative.

In addition, if the following conditions occur, turn off and unplug the printer from the outlet and contact a qualified service representative:

• The power cord or plug is damaged or frayed.

• Liquid has been spilled into the printer.

• The printer has been exposed to rain or water.

• The printer does not operate normally though the operating instructions are being followed. Adjust only those controls that are described in the operating instructions; improper adjustment of other described in the operating instructions; improper adjustment of other controls may result in damage and will often require extensive work to restore the printer to normal operation.

Settings and Printing Network

Maintenance and Spec.

Repacking

It is highly recommended that you keep the original carton and ALL packing materials. Should you need to transport or ship your printer, please follow these instructions.

SAFETY CAUTION

• The printer weighs about 30 kg (66 lbs.). It must be handled by two people.

NOTE:

• Should you need to send your printer for service, consult your reseller first or Panasonic.

• Please use the original carton and all of the original packing materials.

• If you do not have the packing for the consumable units: contact Panasonic for packing.

• Improper repacking of the printer may result in a service charge to remove spilled toner.

• Since the printer uses dry toner, extreme care must be taken when handling. The printer should be handled and shipped in the upright (vertical) position.

Repacking

Material required:

• Original carton and packing materials

• Newspaper or drop cloth

• Shipping tape and scissors

Settings and Printing Network

Maintenance and Spec.

1 Turn off the printer, remove the power code and all interface cables. 2 Open the right side door.

Repacking

3 Slide the green lever for the waste toner cartridge to the right

(RELEASE).

Settings and Printing Network

Maintenance and Spec.

Repacking

4 Remove the waste toner cartridge.

•Be sure the green lever is in the RELEASE position so that upper openings of the waste toner cartridge are completely closed.

Opening

5 Insert the waste toner cartrigde into a plastic bag and seal the end of the

bag tightly with adhesive tape.

6 Unlock the two levers (1) and open the print cartridge holder (2).

Settings and Printing Network

Maintenance and Spec.

Repacking

7 Pull out the color print cartridge halfway and remove it (2) while pressing

the green stopper (1) on the left side.

NOTE:

• To prevent damage to the print cartridge,

- Do not touch the green drum surface.

- Do not expose to light for more than 45 seconds.

- Do not expose to direct sunlight.

Green drum

Settings and Printing Network

Maintenance and Spec.

8 Replace the lower seal cover (1) and the upper one (2).

•Be sure the three sealing levers of the print cartridge are exposed through the lower seal cover.

Repacking

Lever

9 Insert the color print cartridge into the black plastic bag and seal the end

of the bag tightly with adhesive tape.

Settings and Printing Network

Maintenance and Spec.

10 Pull out the black print cartridge.

NOTE:

• To prevent damage to the print cartridge,

- Do not touch the green drum surface.

- Do not expose to light for more than 45 seconds.

- Do not expose to direct sunlight.

Repacking

Green drum

Settings and Printing Network

Maintenance and Spec.

11 Replace the lower seal cover (1) and the upper one (2).

•Be sure the sealing lever of the print cartridge is exposed through the lower seal cover.

Repacking

Lever

12 Insert the black print cartridge into the black plastic bag and seal the end

of the bag tightly with adhesive tape.

Settings and Printing Network

Maintenance and Spec.

13Close the print cartridge holder (1) and lock it (2). Close the right side

door (3).

Accumulator unit

Repacking

NOTE:

•Be sure the accumulator unit is kept in the printer.

14 Remove the media from the multi-purpose tray. Push the multi-purpose

tray (1) and close the tray cover (2).

Settings and Printing Network

Maintenance and Spec.

Repacking

15 Pull the media tray (1) out of the printer. Remove the media (2) from the

media tray and install the tray pad (3) into the media tray.

16 Install the media tray into the printer. 17 Close (1) and insert (2) the paper support into the printer.

18 Confirm all toner cartridges are completely installed in the printer.

Settings and Printing Network

If the hard disk drive has been installed in the printer, confirm the hard disk drive is fastened with two screws provided. If it is not installed, proceed to step 19 (see page 81).

Maintenance and Spec.

! Confirming whether the hard disk drive is secured

(1) Remove the two thumb screws from the control board.

Repacking

(2) Pull out the control board while holding the green handle.

Settings and Printing Network

Maintenance and Spec.

(3) Reconfirm the hard disk drive is fastened with two screws. If it is not

fastened, fasten it with two screws.

(4) Install the control board back into the printer, as shown.

Repacking

Settings and Printing Network

(5) Tighten the two thumb screws.

Maintenance and Spec.

19 Repack the printer in the original shipping box.

•Make sure that you keep the printer upright and level when moving.

Repacking

SAFETY CAUTION

•The printer weighs about 30 kg (66 lbs.). It must be handled by two people.

(1) Place the printer in the plastic bag on the lower cushion and wrap the

printer with the plastic bag.

Settings and Printing Network

Maintenance and Spec.

(2) Place the middle and upper cushions on the lower cushion. (3) Place the waste toner cartridge, black print cartridge, color print cartridge

and accessory box on the upper cushion.

Color print cartridge

Black print cartridge

Waste toner cartridge

Repacking

Accessory box

(4) Place the top carton and install the 4 joints.

Settings and Printing Network

Maintenance and Spec.

Specifications

Printer

Recording System:

Electro-Photographic, Single pass four-color (YMCK) Tandem 4 Drum System Accumulator Belt Transfer System

Exposure System:

Semi-Conductor Laser Beam Scanning (4 laser beams, 1 polygon mirror)

Fixing System:

IH (Induction Heating) Fusing System No fusing oil used or required

Developing System:

Non magnetic mono component waxed toner (magnetic toner CANNOT be used or available) Contact Developing System

Specifications

Print Mode:

PCL:

Standard (Printing resolution 600 x 600 dpi) Fine (Printing resolution 1200 x 600 dpi) Enhance (Printing resolution 1200 x 1200 dpi)

PS:

Standard (Printing resolution 600 x 600 dpi) Fine (Printing resolution 1200 x 600 dpi) Enhance (Printing resolution 1200 x 1200 dpi)

It is strongly recommended to add Optional Memory when printing documents in Enhance mode.

Power Supply:

Refer to the nameplate on the back of the printer.

AC 120 V 50 / 60 Hz

Settings and Printing Network

Operating Environment:

10°C - 32.5°C (50°F - 90.5°F) / 15% - 80%RH Except the following unsuitable area

Maintenance and Spec.

Unsuitable area

Suitable area

27˚C (80.6˚F)10˚C (50˚F)

32.5˚C (90.5˚F)

Specifications

80%RH

60%RH

15%RH

Storage Environment:

0°C - 40°C (32°F - 104°F) / 10% - 80%RH (Non-condensing)

Warm-up Time:

Approximately 30 seconds [Standard Memory without the printer’s hard disk drive at 20°C (68°F) / 65%RH / 120V, Except error and warning status]

Power Consumption:

On Printing Max.: 1200 W

Ave.: 460 W

Power Save Mode: 9 W (AC120 V)

First Print Time:

Print Mode

Color Print 25 seconds 15.5 seconds Monochrome Print 25 seconds 13.5 seconds [Standard print mode, simplex print, at 20°C (68°F) / 65%RH, measured by Panasonic’s method]

Power Save Mode “ON”

(default)

Power Save Mode “OFF”

Settings and Printing Network

Maintenance and Spec.

Continuous Print Speed:

Specifications

ppm (pages per minute)

Simplex

(Pages/min.)

Quality Media

Letter 21 16.9 21 16.9

A4 20 16 20 16

Standard / Fine

Transparency (Letter) 8.4 8.4 – –

Enhance

[Maximum speed on continuous printing, measured by Panasonic’s method]

Legal 17.2 13.9 17.2 13.9

Transparency (A4) 8 8 – –

Letter 8.4 8.4 8.4 8.4

A4 8888

Legal 6.9 6.9 6.9 6.9

B/W Color B/W Color

Dimensions (WxDxH):

419 x 536 x 395 mm (16.5 x 21.1 x 15.5 in.)

Auto Duplex

(Images/min.)

Weight:

(Net) Approximately 30 kg (66 lbs.) excluding packaging material (Gross) Approximately 35 kg (77 lbs.)

Noise Level:

Less than 53 dbA (printing mode, ISO) Less than 45 dbA (standby mode, ISO) (except peak noise)

Tray Capacity:

Media Tray: 530 sheets [75 g/m2 (20 lb.) Paper]

Multi-Purpose Tray: 100 sheets [75 g/m

Optional Paper Feeder: 530 sheets [75 g/m

Max. Input capacity: 1,690 sheets [75 g/m

Output Tray: 250 sheets [75 g/m

(20 lb.) Paper]

(20 lb.) Paper] (Max. 2 cassettes)

(20 lb.) Paper] (530 + 530 x 2 + 100)

(20 lb.) Paper] Face Down only

Settings and Printing Network

Maintenance and Spec.

Specifications

Media

! Paper Specifications

This printer is designed to work well with most types of paper. However, differences in paper may have significant effects on the quality of the print or the reliability of paper handling. It is strongly recommended that you always test paper before purchasing it to make sure it provides desirable performance. The following guidelines will be helpful.

Basic Weight:

60 to 105 g/m

Thickness:

3.7 to 7.5 mils (1 mil=1/1000″)

Moisture Content:

4% to 6%

Smoothness:

100 to 300 Sheffield

Acid Content:

5.5 PH minimum

(16 to 28 lb.)

Fusing Compatibility:

Must not scorch, melt, offset material, or release hazardous emissions when heated to 200°C (392°F) for 0.1 second

Cutting Dimensions:

±0.0313 inch of nominal, corners 90°±4°

Grain:

Long grain

Cut Edge Conditions:

Cut with sharp blades, no paper dust

Ash Content:

Not to exceed 10%

Curl:

No allowable curl toward the side to be printed

Packing:

Polylaminated moisture proof ream wrap

NOTE:

• Please store your paper according to the recommendations of the manufacturer.

Settings and Printing Network

Maintenance and Spec.

! Available Media

For Tray 1 (Standard Media Tray)

Media Type Media Weight Media Size

Plain paper* Bond/Letterhead Recycled paper

Thin paper

For Multi-purpose Tray

Plain paper* Bond/Letterhead Recycled paper

Thin paper

Thick paper/Card

Coated Paper

Transparency*

Label*

Envelope

*1See “Recommended Media” on page 88.

Available media size : Min. 90 x 148 mm (3.5 x 5.8 in.)

75 - 105 g/m2 (20 - 28 lb.)

60 - 75 g/m

(16 - 20 lb.)

Letter, Legal, A4, B5 (JIS)

Media Type Media Weight Media Size

75 - 105 g/m2 (20 - 28 lb.)

60 - 75 g/m

105 - 165 g/m

120 g/m

–

75 - 90 g/m

(16 - 20 lb.)

(32 lb.)

(20 - 24 lb.)

(28 - 44 lb.)

: Max. 216 x 356 mm (8.5 x 14 in.)

Letter, Legal, Executive, A4, A5, B5 (JIS), Envelope #9, Envelope #10, Envelope Monarch, Envelope C5, Envelope C6,

Envelope DL, Custom*

Letter, A4

Envelope #9, Envelope #10, Envelope Monarch, Envelope C5, Envelope C6, Envelope DL

Specifications

Settings and Printing Network

Maintenance and Spec.

Specifications

For Tray 2 / Tray 3 (Optional Paper Feeder)

Media Type Media Weight Media Size

Plain paper Bond/Letterhead Recycled paper

Thin paper

75 - 105 g/m

60 - 75 g/m

(20 - 28 lb.)

(16 - 20 lb.)

Letter, Legal, A4, B5 (JIS)

For Automatic Duplex Printing

To perform automatic duplex printing, the automatic duplex unit option must be installed in the printer.

Media Type Media Weight Media Size

Plain paper Bond/Letterhead Recycled paper

Thin paper

NOTE:

• Automatic duplex printing is not available from the multi-purpose tray.

75 - 105 g/m

60 - 75 g/m

(20 - 28 lb.)

(16 - 20 lb.)

Letter, Legal, A4, B5 (JIS)

! Recommended Media

Media Type Media Size Recommendation

Plain paper

Transparency Letter / A4 3M CG3300

Label

Letter Hammermil Laser Print 24 lb. A4

Letter Avery 5160 - Avery 5163, Avery 5660 - Avery 5663 A4 Avery L7159 - Avery L7164

ENSO 4CC Premium 80 g/m

Settings and Printing Network

Maintenance and Spec.

! Media Size and Dimension

The following is the media size and dimension.

Media Size Dimension

Letter 216 x 279 mm (8.5 x 11 in.)

A4 210 x 297 mm (8.26 x 11.69 in.)

Legal 216 x 356 mm (8.5 x 14 in.)

B5 (JIS) 182 x 257 mm (7.16 x 10.11 in.)

Executive 184 x 267 mm (7.25 X 10.5 in.)

Specifications

Envelope #9 98 x 225 mm (3.87 x 8.87 in.)

Envelope #10 105 x 241 mm (4.12 x 9.5 in.)

Envelope DL 110 x 220 mm (4.33 x 8.66 in.)

Envelope C5 162 x 229 mm (6.37 x 9.01 in.)

Envelope C6 114 x 162 mm (4.48 x 6.37 in.)

Envelope Monarch 98 x 191 mm (3.87 x 7.5 in.)

148 x 210 mm (5.82 x 8.26 in.)

Settings and Printing Network

Maintenance and Spec.

! Print Area

Specifications

Print area

When using PCL printer driver

Media Size A B C D

Letter 203.2 mm (8.00”) 269.2 mm (10.60”) 6.3 mm (0.25”) 4.2 mm (0.17”)

A4 198.0 mm (7.79”) 287.0 mm (11.30”) 6.0 mm (0.24”)

Legal 203.2 mm (8.00”) 345.4 mm (13.60”)

6.3 mm (0.25”) 4.2 mm (0.17”)

4.2 mm (0.17”)

B5 (JIS) 170.0 mm (6.69”) 247.0 mm (9.72”)

Executive 171.5 mm (6.75”) 256.5 mm (10.10”)

A5 136.0 mm (5.35”) 200.0 mm (7.87”)

Envelope Envelope #9 85.7 mm (3.38”) 215.3 mm (8.48”)

Envelope #10 92.1 mm (3.63”) 231.1 mm (9.10”)

Envelope DL 98.0 mm (3.86”) 210.0 mm (8.27”)

Envelope C5 149.9 mm (5.90”) 219.0 mm (8.62”)

Envelope C6 101.9 mm (4.01”) 152.0 mm (5.98”)

Envelope Monarch 85.7 mm (3.38”) 180.3 mm (7.10”)

6.0 mm (0.24”) 4.2 mm (0.17”)

6.3 mm (0.25”) 4.2 mm (0.17”)

6.0 mm (0.24”) 4.2 mm (0.17”)

6.3 mm (0.25”) 4.2 mm (0.17”)

6.0 mm (0.24”) 4.2 mm (0.17”)

6.3 mm (0.25”) 4.2 mm (0.17”)

Settings and Printing Network

Maintenance and Spec.

Specifications

When using PS printer driver

Media Size A B C D

Letter 206.6 mm (8.14”) 270.1 mm (10.64”) 4.6 mm (0.18”) 4.6 mm (0.18”)

A4 200.0 mm (7.86”) 287.8 mm (11.33”) 5.0 mm (0.20”)

4.6 mm (0.18”)

Legal 206.6 mm (8.14”) 346.3 mm (13.64”)

B5 (JIS) 171.4 mm (6.74”) 247.9 mm (9.75”)

Executive 174.2 mm (6.86”) 257.4 mm (10.14”)

A5 136.5 mm (5.36”) 201.1 mm (7.90”)

Envelope Envelope #9 89.2 mm (3.50”) 216.6 mm (8.52”)

Envelope #10 95.4 mm (3.75”) 232.0 mm (9.14”)

Envelope DL 99.8 mm (3.93”) 210.9 mm (8.30”)

Envelope C5 152.8 mm (6.00”) 220.2 mm (8.67”)

Envelope C6 104.0 mm (4.08”) 153.1 mm (6.02”)

Envelope Monarch 89.2 mm (3.50”) 181.3 mm (7.14”)

4.6 mm (0.18”) 4.6 mm (0.18”)

5.3 mm (0.21”) 4.6 mm (0.18”)

5.0 mm (0.20”) 4.6 mm (0.18”)

5.0 mm (0.20”) 4.2 mm (0.17”)

4.6 mm (0.18”) 4.6 mm (0.18”)

5.0 mm (0.20”) 4.6 mm (0.18”)

4.6 mm (0.18”) 4.6 mm (0.18”)

5.0 mm (0.20”) 4.2 mm (0.17”)

5.0 mm (0.20”) 4.6 mm (0.18”)

Settings and Printing Network

Maintenance and Spec.

Specifications

! Types of Paper to Avoid

• Extremely smooth or shiny paper or paper that is highly textured

• Acid paper

• Letterhead imprinted with low temperature or thermography. These materials may transfer onto the fuser unit’s roller and cause damage. Any pre-printed paper should use inks compatible with 200°C (392°F) for 0.1 second.

• Damaged or wrinkled paper, or paper with irregularities such as tabs, staples, etc.

• Multipart forms or carbonless paper

• Paper with a cotton and/or fiber content over 25%

• Ink jet media (paper, transparency, etc.) (It may transfer onto the fuser unit’s roller and cause damage.)

Settings and Printing Network

Maintenance and Spec.

Specifications

! Transparencies and Labels

You may also print on labels and transparencies that are made for the printer. Panasonic has tested and found that the following transparencies and labels work satisfactorily.

OHP transparencies: 3M CG3300 Labels: Avery 5160 - Avery 5163, Avery 5660 - Avery 5663

Avery L7159 - Avery L7164

• To avoid damaging the printer, do not use ink jet transparency.

• Transparencies and adhesive material of labels should be stable at 205°C (400°F), the printer’s maximum temperature.

• Re-using transparencies that have been fed through the printer once (for example, after jams or if the transparency is ejected without being printed) can reduce the life of the consumables and/or paper path components.

• When using transparencies, if the print quality is poor, print on the other side.

NOTE:

• With any label stock, the labels must completely cover the backing material (see figure below).

NOYES

Labels cover the entire

backing material

The backing material is exposed.

Settings and Printing Network

Maintenance and Spec.

Specifications

! Envelope Specifications

It is recommended that you purchase only high quality envelopes as shown in the diagram below:

High quality envelopes have the following characteristics:

• A thin, sharply creased leading edge

• Paper weight of 90 g/m

• Flat, free of curls, wrinkles, nicks, etc.

NOTE:

• Slight “wrinkling” may occur during printing even if high quality envelopes are used. To maximize performance and print quality, avoid printing on the folded portions and areas around the flap of the envelope.

The following illustrates the recommended printable area when printing on envelopes.

(24 lb.)

Printable area

30 mm (1.2 in.)

Settings and Printing Network

It is not recommended that you use envelopes with any of the following characteristics (using these may result in paper jams):

• Irregularly shaped envelopes

• Envelopes with curls, wrinkles, nicks, twists, dog-ears or other damage

• Envelopes with diamond cross construction

• Highly textured envelopes, or with extremely shiny surfaces

• Envelopes that seal by removing a peel-off strip

• Envelopes with more than one flap to be sealed

• Envelopes with opening on the shorter edge cannot be used.

• Envelopes that are baggy or not sharply creased

• Embossed envelopes

• Envelopes that have previously been printed with a laser printer

• Envelopes that have been previously printed inside

Maintenance and Spec.

Specifications

Curl

Diamond cross

construction

Twist

Peel-off strip

Multiple flaps

WaveDog-ears

Opening on the shorter edge

Bent-edge

Settings and Printing Network

Do not attempt to print on any of the following types of envelopes. These may cause damage to your printer.

• Envelopes with clasps, snaps or tie strings (see Figure 1)

• Envelopes with transparent windows (see Figure 2)

• Envelopes that will melt, discolour, scorch, offset or release hazardous emissions when exposed to 200°C (392°F) for 0.1 second

• Envelopes that use encapsulated types of adhesive that do not require moistening but rely on pressure to seal them

Maintenance and Spec.

Specifications

Figure 1

Always test a sample of the envelopes you are thinking of buying. Confirm that the envelope performs acceptably.

For best printing results

• Avoid printing in high humidity i.e., above 70%RH. High humidity may cause the envelope to curl and pick up excess toner. High humidity may also cause the envelope to seal.

• Envelope storage is very important. Store them away from moisture and humid air, where they can lay flat and their edges won’t be bent or damaged. The humidity should not exceed 70 % RH.

Figure 2

Settings and Printing Network

Maintenance and Spec.

Controller

CPU:

XPC745 (360MHz), 64-bit RISC CPU

RAM (Standard):

• PCL : 128 MB (Including System)

• PS/PCL : 128 MB (Including System)

Print Language:

PS/PCL model: PostScript 3 / PCL 5c emulation PCL model: PCL 5c emulation (PostScript 3 Option)

Interface:

Parallel (IEEE1284) set to ECP mode USB version 1.1 Ethernet (100Base-TX / 10Base-T)

Specifications

Font:

PostScript 3: 136 Fonts, PCL 5c: 45 Fonts

PS Font List or PCL Font List can be printed using the printer panel (see “Menu Table” on page 24 in “Settings and Printing”).

Color Management

ICC compliant profile version 2.0 (Windows ICM 2.0, Mac OS ColorSync 2.0 or later)

Color Simulation

Press simulation support (SWOP, Euroscale)

Compatibility with HP utility

Compatible with HP Web Jet Admin, Jet Admin (Network except IEEE1284,USB)

Color Adjustment

• Color Calibration

• Adjustment to Media and Adjustment Utility

• PANTONE Color (DP-CL21M only): Download from Panasonic Web Site.

Settings and Printing Network

Maintenance and Spec.

HOST

Support OS

PCL Printer Driver

• Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

PS Printer Driver

• Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

• Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2

• Mac OS X 10.1, 10.2

, Windows 2000, Windows XP (32bit)

Utility

Remote Maintenance Function

Support OS (operating system) Remote Maintenance Setting Tool:

Windows 95 / Windows 98 / Windows Me, Windows NT 4.0* Windows 2000, Windows XP (32bit)

Remote Maintenance Tool:

Windows 95 / Windows 98 / Windows Me, Windows NT 4.0* Windows 2000, Windows XP (32bit)

Interface: Network (e-mail)

Specifications

Web Administrative Tool

Support OS (operating system)

Server: Windows NT 4.0 *

Client: Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

Windows 2000, Windows XP (32bit) Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2

Web Browser: Internet Explorer 4.x or later

Netscape Navigator 4.04 or later Web Server: Internet Information Services 3.0 or later Interface: Network

Windows NT 4.0 (Service Pack 3 or later - Service Pack 6 is recommended.)

, Windows 2000, Windows XP Professional (32bit)

Settings and Printing Network

Maintenance and Spec.

Status Display

Support OS (operating system)

Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

, Windows 2000, Windows XP (32bit)

Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2 (Classic environment)

Interface: Parallel IEEE1284*

USB*3, Network

Print Count Manager

Support OS (operating system)

Server: Windows NT 4.0*

, Windows 2000, Windows XP (32bit)

Client: Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

Windows 2000, Windows XP (32bit) Interface: Network **Download from Panasonic Web Site.

Print Media Test Pattern

Support OS (operating system)

Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

Interface: Parallel IEEE1284*

, USB*3, Network

, Windows 2000, Windows XP (32bit)

Specifications

HDD Utility (Hard Disk Drive Utility)

Support OS (operating system)

Windows 95 / Windows 98 / Windows Me, Windows NT 4.0*

, Windows 2000, Windows XP (32bit) Interface: Network (Requires the hard disk drive be installed)

Installer

For Windows

Windows 95 / Windows 98 / Windows Me, Windows NT 4.0* For Mac Mac OS 8.1, 8.5, 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2

Windows NT 4.0 (Service Pack 3 or later - Service Pack 6 is recommended.)

Parallel IEEE1284: Windows 95 / Windows 98 / Windows Me, Windows NT 4.0, Windows 2000,

Windows XP (32bit)

USB: Windows 98 / Windows Me, Windows 2000, Windows XP (32bit)

Mac OS 8.6, 9.0, 9.1, 9.2 / Mac OS X 10.1, 10.2

, Windows 2000, Windows XP (32bit)

Settings and Printing Network

Maintenance and Spec.

Parallel (IEEE1284) Interface

Connector type: 36PIN Anphenole connector Cable: use a shielded cable 2 meters (6.6 feet) or less in length

Pin configuration

Pin Signal Pin Signal

1 nStrobe 19 GND

2 Data 1 20 GND

3 Data 2 21 GND

4 Data 3 22 GND

5 Data 4 23 GND

6 Data 5 24 GND

7 Data 6 25 GND

8 Data 7 26 GND

100

Specifications

9 Data 8 27 GND

10 nAck 28 GND

11 Busy 29 GND

12 PError 30 GND

13 Select 31 nInit

14 nAutoFd 32 nFault

15 NC 33 NC

16 GND 34 NC

17 FG 35 NC

18 Peripheral Logic High 36 nSelectIn

Parallel (IEEE1284) interface connector (printer side)

Panasonic DP-CL21 Operating Instructions

Specifications and Main Features

Frequently Asked Questions

User Manual

User Replaceable Components

Upgrade Options

Cleaning the Printer

External

Internal

Clearing a Jam

Jam 1

Jam 2

Jam 3, 5, 6, 8, 9

Jam 4, 7

Jam 21, 22

Jam 31

Troubleshooting

Warning / Printer Error Messages

Printer LCD Panel

Repacking

Printer

Media

Controller

HOST

Utility

Parallel (IEEE1284) Interface