Kenmore 11020362810, 11020362811 Owner’s Manual

Use & Care Guide Manual de uso y cuidado

English / Español

Table of Contents...2 / Índice...19

Models/Modelos: 110.20362810

Kenmore®

Designed to use only HE High Efficiency detergents.

Diseñada para utilizar solamente detergentes de alto rendimiento (HE).

Top-Loading High Efficiency Washer

Lavadora de carga superior de alto rendimiento

P/N W11171315A

Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

TABLE OF CONTENTS

WASHER SAFETY.................................................................	2
WHAT’S UNDER THE LID...................................................	3
CONTROL PANEL AND FEATURES..................................	4
CYCLE GUIDE.......................................................................	6
USING YOUR WASHER......................................................	8

WASHER MAINTENANCE.................................................	11
TROUBLESHOOTING........................................................	13
WARRANTY........................................................................	18
ASSISTANCE OR SERVICE...............................	Back Cover

WASHER SAFETY

2

WHAT’S UNDER THE LID

Lid Lock

Spray Rinse

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened without pausing the cycle. When this light is blinking, the washer is paused. When this light is off, the lid can be opened. After the cycle has started, the washer will fill to the appropriate water level. On select cycles, agitation will occur while the basket is filling with water. This is normal. When the washer is done filling, it will begin the wash phase. If you need to open the lid to add a garment after this point, the lid will remain unlocked during the entire agitation portion of the wash phase. The cycle will automatically pause when the lid is opened, and the cycle will resume once the lid is closed. The lid will lock before the spin phase begins. If you need to pause or stop after this point, you must press the START/PAUSE/UNLOCK LID/ CANCEL button and wait for the lid to unlock. The lid will only unlock after washer movement has stopped. Depending on when in the cycle you try to pause, it may take from several seconds to several minutes for the lid to unlock. Press START/PAUSE/ UNLOCK LID/CANCEL to resume the cycle.

Sensing

This washer automatically senses the load size for most cycles, and chooses an appropriate water level according to the load size detected. This washer also performs a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load.

Water Level Options

Set the Water Level knob to the Auto setting and the washer automatically adjusts the water level to the load size. Set the Water Level knob to the Deep Fill setting and the washer

automatically adds more water to any cycle at any time during the wash process.

Normal Sounds You Can Expect

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Using non-HE detergent will likely result in longer cycle times and reduced rinsing performance.

It may also result in component malfunction and, over time, buildup of mold or mildew. HE detergents should be low-sudsing and quick-dispersing to produce the right amount of suds for the best performance. They should hold soil in suspension so it

is not redeposited onto clean clothes. Not all detergents labeled as High Efficiency are identical in formulation and their ability to reduce suds. For example, natural, organic, or homemade HE detergents may generate a high level of suds. Always follow the detergent manufacturer’s instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent.

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the spin phase, as the lid lock goes through a self-test. There will be different kinds of humming sounds as the HE agitator tests for load balance or moves the load. And sometimes, you may hear nothing at all, as the washer determines the correct water level for your load or allows time for clothes to soak.

IMPORTANT:

■■ The lid must be closed before the washer basket fills with water and for the wash cycle to start. If the lid is opened, the cycle pauses and all filling/agitation motion halts. Once the lid is closed, the cycle automatically resumes. However, if the Start/Pause/Unlock Lid/ Cancel button is pressed prior to opening the lid, the lid must be closed and the Start/Pause/Unlock Lid/Cancel button pressed again to resume the cycle.

■■ Fabric Softener knob must be set to “Yes” when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.

3

CONTROL PANEL AND FEATURES

1

2

3

4

6

5

Not all features and options are available on all models.

Appearance may vary.

1 WASH TEMP

3 FABRIC SOFTENER

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results, use the warmest wash water safe for your fabric, as specifi ed by the garment label instructions.

On some models and cycles, warm and hot water may be cooler than your previous washer.

Even in a coldand cool-water wash, some warm water may be added to the washer to maintain a minimum temperature.

All rinses are cold.

2 WATER LEVEL

Set the Fabric Softener knob to “Yes” when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

4WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See the “Cycle Guide” for detailed descriptions of cycles.

Set the Water Level knob to the Auto setting and the washer will automatically sense the appropriate water level for the load size and type.

Set the Water Level knob to the Deep Fill setting and the washer will automatically add more water to any cycle at any time during the wash process.

NOTE: Expect longer cycle times due to extended fi ll times when using the Deep Fill option.

4

5START/PAUSE/UNLOCK LID/CANCEL BUTTON

Press to start the selected cycle. Press again to pause the cycle and unlock the lid. Close the lid and press to restart the cycle. Press and hold to cancel a cycle and pump out the washer.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid.

6CYCLE STATUS LIGHTS

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

SENSING

When the Start/Pause/Unlock Lid/Cancel button is pressed and the Water Level knob is set to Auto, the washer will

fill and begin sensing to determine load size and balance.

A short but noticeable pause in the cycle action occurs during sensing. This is normal.

Once sensing is complete, the washer will fill to the appropriate level for the detected load size and, on select cycles, agitation will occur during filling. This, too, is normal. When the washer is done filling, it will begin the wash phase of the cycle. To ensure that the most accurate load size is detected, avoid opening the lid during the “Sensing” phase.

NOTE: Sensing and wash phases will be paused

by opening the unlocked lid. Close the lid to resume

the cycle. If the lid is left open for more than 10 minutes, the washer will cancel the cycle and pump out the water.

WASH

The washer will fill to the correct water level based on the load size and the Water Level selection. Certain

cycles may agitate during the fill process to boost cleaning.

When the wash cycle begins, you will hear the HE agitator increase speed. The motor sounds may change at different stages in the wash cycle while the washer performs different wash actions.

NOTE: The lid will automatically lock after the wash phase completes and before the initial spinout occurs, and will remain locked for the rest of the cycle.

RINSE

Certain cycles use a spray rinse, which adds water to the tub while the basket spins. You may hear the motor turning on briefly (short hum) to move the basket while filling. In some cases, you may also hear sounds similar to the wash cycle as the washer fills, rinses, and moves the load.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

COMPLETE

Once the cycle is complete, the lid will unlock and this light will come on. For best results, remove the load promptly.

LID LOCKED

The Lid Locked feature allows for higher spin speeds. When the Lid Locked light is lit, the lid is locked and cannot be opened without pausing the cycle. When the

light is off, the lid can be opened.

To open the lid after it has been locked, press START/PAUSE/UNLOCK LID/

CANCEL. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press

START/PAUSE/UNLOCK LID/CANCEL again to resume the cycle.

5

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold. Not all cycles and options are available on all models.

Items to wash:

Cycle:

Wash

Spin

Cycle Details:

Temp:*

Speed:**

Casual and mixed

Jeans/Towels

Hot

High

Provides additional water and alternating wash action

loads, jeans, towels,

Warm

for heavily soiled mixed loads.

sturdy fabrics

Cool Lights

Good

Best

Cool Darks

Cleaning

Cold

Gentleness

Efficiency†

Heavily soiled

Whites

Hot

High

This cycle, when used with chlorine bleach, improves

white fabrics

Warm

whitening of soiled white fabrics.

Cool Lights

Good

Best

Cool Darks

Cleaning

Cold

Gentleness

Efficiency†

Large items such

Bulky/Bedding

Hot

Low

Use this cycle to wash large items such as jackets and small

as sheets, sleeping

Warm

comforters. The washer will fill with enough water to wet

bags, small

Cool Lights

down the load before the wash portion of the cycle begins,

comforters, jackets,

Cool Darks

and uses a higher water level than other cycles.

small, washable rugs

Cold

Good

Best

Cleaning

Gentleness

Efficiency†

Sturdy fabrics,

Heavy Duty

Hot

High

Use this cycle for heavily soiled or sturdy items. Water-

colorfast items,

Warm

level sensing process may take longer for some items than

towels, jeans

Cool Lights

for others because they will absorb more water than other

Cool Darks

fabric types.

Cold

Good

Best

Cleaning

Gentleness

Efficiency†

Cottons, linens,

Normal

Hot

High

Use this cycle for normally soiled cottons and mixed loads.

and mixed loads

Warm

Good

Best

Cool Lights

Cleaning

Cool Darks

Gentleness

Cold

Efficiency†

No-iron fabrics,

Casual

Hot

Low

Use this cycle to wash loads of no-iron fabrics such as sport

cottons, perm press,

Warm

shirts, blouses, casual business clothes, permanent press,

linens, synthetics

Cool Lights

and blends.

Cool Darks

Good

Best

Cold

Cleaning

Gentleness

Efficiency†

Machine-wash silks,

Delicates

Hot

Low

Use this cycle to wash lightly soiled items indicating “Machine

lingerie, washable

Warm

Washable Silks” or “Gentle” cycle on the care label. Place

wools

Cool Lights

small items in mesh garment bags before washing.

Cool Darks

Good

Best

Cold

Cleaning

Gentleness

Efficiency†

NOTE: If you are using fabric softener, set the Fabric Softener knob to “Yes.”

**All rinses are cold.

**Spin speed is integrated into the cycle and cannot be selected or modified. *†Efficient use of resources, such as energy and water.

6

Items to wash:	Cycle:	Wash	Spin		Cycle Details:
		Temp:*	Speed:**
Lightly soiled fabrics	Express	Hot	High	Use this cycle to quickly clean small loads of lightly
		Warm		soiled fabrics.
		Cool Lights			Good			Best
		Cool Darks
				Cleaning
		Cold
				Gentleness
				Efficiency†
Swimsuits and items	Rinse/	Cold rinse only	High	Combines a rinse and high-speed spin for loads requiring an
requiring rinsing	Spin			additional rinse cycle. Use this cycle to complete a load after
without detergent				power interruption or for loads that require rinsing only.
Hand-washed items	Drain/	N/A	High	This cycle uses a spin to shorten drying times for heavy
or dripping wet	Spin			fabrics or special-care items washed by hand. Use this cycle
items				to drain washer after canceling a cycle or completing
				a cycle after a power failure.
No clothes	Clean Washer	Hot	Low	Use this cycle every 30 washes to keep the inside of your
in washer				washer fresh and clean. This cycle uses a higher water level.
				Use with liquid chlorine bleach to thoroughly clean the inside
				of your washer. This cycle should not be interrupted. See
				“Washer Care.”
				IMPORTANT: Do not place garments or other items in the
				washer during the Clean Washer cycle. Use this cycle with
				an empty wash tub.
Heavily soiled	Soak	Hot	No Spin	Use this cycle to soak small spots of set-in stains on fabrics.
fabrics		Warm		The washer will use intermittent agitation and soaking. After
		Cool Lights		time has expired, water will drain, but the washer will not
		Cool Darks		spin. The cycle is complete.
		Cold

NOTE: If you are using fabric softener, set the Fabric Softener knob to “Yes.” **All rinses are cold.

**Spin speed is integrated into the cycle and cannot be selected or modified. *†Efficient use of resources, such as energy and water.

7

USING YOUR WASHER

1. Sort and prepare your laundry

2. Add laundry products

■Empty pockets. Loose change, buttons, or any small object can pass under the HE agitator and become trapped, causing unexpected sounds.

■Sort items by recommended cycle, water temperature, and colorfastness.

■Separate heavily soiled items from lightly soiled.

■Separate delicate items from sturdy fabrics.

■Do not dry garments if stains remain after washing because heat can set stains into fabric.

■Treat stains promptly.

■Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

■Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

■When washing waterproof or water-resistant items, load evenly.

■Use mesh garment bags to help avoid tangling when washing delicate or small items.

■Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Add a measured of amount of HE detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals,

add to the bottom of the washer basket before adding clothes.

IMPORTANT: Use only High Efficiency detergents. The package will be marked “HE” or “High Efficiency.” Using regular detergent will likely result in longer cycle times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer’s instructions to determine the amount of detergent to use.

8

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the HE agitator; load them in loose piles around the sides of the basket. Try

mixing diff erent sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer.

Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach to dispenser, if desired

Liquid

Chlorine Bleach

Do not overfi ll, dilute, or use more than 1 cup (236 mL).

Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

5. Add fabric softener to dispenser, if desired

Fabric softener

Water

Pour a measured amount of liquid fabric softener into dispenser; always follow

manufacturer’s directions for correct amount MAX FILL of fabric softener based on your load size.

Dilute liquid fabric softener by fi lling the dispenser with warm water until liquid reaches the underside of the rim. See max fi ll line arrows.

IMPORTANT: The Fabric Softener knob must be set to “Yes” when using fabric softener in the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse phase and is evenly distributed.

Adding Liquid Fabric Softener Manually to Wash Load

During the fi nal rinse, wait until the washer has completed fi lling, then press the START/PAUSE/UNLOCK LID/CANCEL

button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/UNLOCK LID/CANCEL button again

to start the washer.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see the “Cycle Guide.”

9

7. Select wash temp

9. Select water level

Select the wash temperature by turning the Wash Temp knob to the desired temperature. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your items.

	Wash Temp	Suggested Fabrics
	Hot
	Some cold water is added	Whites and pastels
	to save energy. This may be	Durable garments
	cooler than your hot water
		Heavy soils
	heater setting.
	Warm
	Some cold water may be	Bright colors
	added, so this may be cooler	Moderate to light soils
	than what your previous washer
	provided.
	Cool Lights
	Warm water is added to assist	Colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents. Cool is
	slightly warmer than cold.
	Cool Darks
	Warm water is added to assist	Dark colors that bleed or fade
	in soil removal and to help	Light soils
	dissolve detergents. Cool is
	slightly warmer than cold.
	Cold
	Warm water may be added	Dark colors that bleed or fade
	to assist in soil removal and	Light soils
	to help dissolve detergents.

8. Select fabric softener option

The fabric softener knob must be set to “Yes” when using the fabric softener dispenser. This ensures that fabric softener is added at the correct time in the rinse for even distribution.

Set the Water Level knob to the Auto setting and the washer will automatically sense the appropriate water level for the load size and type.

Set the Water Level knob to the Deep Fill setting and the washer will automatically add more water to any cycle at any time during the wash cycle.

NOTE: The cycle will be longer due to extended fi ll times when using the Deep Fill setting.

10. Press START/PAUSE/UNLOCK LID/

CANCEL to begin wash cycle

Press START/PAUSE/UNLOCK LID/CANCEL to start the wash cycle. When the cycle has fi nished, the Complete cycle status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and avoid rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to add one or two missed garments after the wash has started, simply open the lid and this will pause the cycle. After adding the garments, simply close the lid and the cycle will resume. The washer may add some additional water to off set the added garments.

If, instead, you press Start/Pause/Unlock Lid/Cancel to pause the cycle and then open the lid to add garments, you will need to press Start/Pause/Unlock Lid/Cancel after closing the lid to resume the cycle.

NOTE: Washer will not fi ll with the lid open.

IMPORTANT: If lid is left open for more than 10 minutes, the water will pump out automatically.

Manual soak

If you would like to manually soak your garments at any time during the wash portion of the cycle, press START/PAUSE/

UNLOCK LID/CANCEL and leave the lid closed. Once your desired soak time has elapsed, press START/PAUSE/UNLOCK

LID/CANCEL again to continue the cycle. As long as the lid remains closed, your soak time can be longer than 10 minutes.

However, if the lid is opened during the soak and remains open for more than 10 minutes, the water will pump out automatically.

10

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the Installation Instructions for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1.Always use High Efficiency (HE) detergents and follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2.Use warm and hot wash water settings sometimes

(not exclusively cold water washes) because they do a better job of controlling the rate at which soils and detergent accumulate.

3.Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odorcausing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning process recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above and use this recommended monthly cleaning procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes in combination with liquid chlorine bleach to clean the inside of the washer.

Chlorine Bleach Procedure:

1.Open the washer lid and remove any clothing or items.

2.Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

WASHER CARE

3.Close the washer lid.

4.Do not add any detergent or other chemical to the washer when following this procedure.

5.Select the Clean Washer cycle.

6.Press the START/PAUSE/UNLOCK LID/CANCEL button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/UNLOCK LID/CANCEL once.

After the cycle has stopped, run a Rinse/Spin cycle to rinse bleach from washer.

Clean Washer Cycle Operation:

1.This cycle will fi ll to a water level higher than in normal wash cycles to provide rinsing at a level above the water for a normal wash cycle.

2.During this cycle, there will be some agitation and spinning to increase the removal of soils.

After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers

After a period of using your washer, you may fi nd some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it with a damp cloth before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner,

if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills.

Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s fi nish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1.Unplug or disconnect power to washer.

2.Turn off water supply to washer to avoid fl ooding due to water pressure surge.

11

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1.Shut o both water faucets; disconnect and drain water inlet hoses.

2.Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3.Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1.Shut o both water faucets. Disconnect and drain water inlet hoses.

2.If washer will be moved during freezing weather, follow Winter Storage Care directions before moving.

3.Disconnect drain hose from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4.Unplug power cord.

5.Place inlet hoses and drain hose inside washer basket.

6.Drape power cord over edge and into washer basket.

7.Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location. Transport washer

in upright position.

12

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1.Refer to the Installation Instructions to locate, level, and connect washer.

2.Before using again, run washer through the following recommended procedure:

To use washer again:

1.Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

2.Plug in washer or reconnect power.

3.Run washer through Bulky/Bedding cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount of detergent for a medium-size load.