1105142511
Use & Care Guide
Manual de uso y cuidado
Guide d'Utilisation et d'Entretien
English / Espa_ol / Franc;ais
Tabb of Contents..2 / {ndice...18/ Tabb des mati_res..36
Modds/Moddos/Mod_bs: 110.2022_410, 110.514_410
Designed to use only HE High Effbbncy
detergents
D_seFiada para utillzar solamente
detergentes de alto rendknbnto (HE/
Ke
ing Washer
carga
............®reuse
_':_ cdor number, nOmero de color, le num6ro de la couleur
P/N W10740540A
Sears Brands Management Corporation
Hoffman Estates, IL 60179 U.S.A.
www.kenmore.com
www.sears.com
Sears Canada Inc.
Toronto, Ontario, Canada MSB 2C3
www.sears.ca
rge_ent par e deus
TABLE OF
WASHER SAFETY ................................................................ 2
WHAT'S NEW UNDER THE LID? ...................................... 3
CONTROL PANEL AND FEATURES ................................. 4
CYCLE GUIDE ...................................................................... 6
USING YOUR WASHER .................................................... 7
CONTENTS
WASHER MAINTENANCE ............................................... 10
TROU BLESHOOTI NG ....................................................... 12
PROTECTION AGREEMENTS .......................................... 17
WARRANTY ........................................................................ 17
ASSISTANCE OR SERVICE ............................... Back Cover
WASHER SAFETY
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety
messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING."
These words mean:
You can be killed or seriously injured if you don't immediately
follow instructions.
You can be killed or seriously injured if you don't follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,
including the following:
[] Read all instructions before using the washer.
[] Do not wash articles that have been previously cleaned
in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, other flammable, or explosive
substances as they give off vapors that could ignite or
explode.
[] Do not add gasoline, dry-cleaning solvents, or other
flammable, or explosive substances to the wash water.
These substances give off vapors that could ignite or
explode.
[]
Under certain conditions, hydrogen gas may be
produced in a hot water system that has not been used
for 2 weeks or more. HYDROGEN GAS iS
EXPLOSIVE. if the hot water system has not been
used for such a period, before using the washing
machine, turn on all hot water faucets and let the water
flow from each for several minutes. This will release
any accumulated hydrogen gas. As the gas is
flammable, do not smoke or use an open flame during
this time.
SAVE THESEINSTRUCTIONS
[] Do not allow children to play on or in the washer. Close
supervision of children is necessary when the washer is used
near children.
[] Before the washer is removed from service or discarded,
remove the door or lid.
[] Do not reach into the washer if the drum, tub or agitator is
moving.
[] Do not install or store the washer where it will be exposed to
the weather.
[] Do not tamper with controls.
[] Do not repair or replace any part of the washer or attempt any
servicing unless specifically recommended in this manual or in
published user=repair instructions that you understand and
have the skills to carry out.
[] See "Electrical Requirements" located in the installation
instructions for grounding instructions.
State of California Proposition 65 Warnings:
WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other
reproductive harm.
2
WHAT'S NEW UNDER THE LiD?
Your new washer will operate differently than your past agitator-style washer.
Once you start the cycle, the washer will fill to the water level.
When the washer is done filling, it will start to agitate after it
determines the correct water level for the load.
This low-water wash method uses less water and energy
compared to a traditional agitator-style washer.
Use only High Efficiency detergents. The package will be
marked "HE" or "High Efficiency." Low-water washing creates
excessive sudsing with a regular non-HE detergent. Using regular
Traditional agitator-style
washer
The washer automatically adjusts the water level to the load
size--no water level selector is needed.
Washer with low=water
wash system
detergent will likely result in longer cycle times and reduced
rinsing performance. It may also result in component failures and
noticeable mold or mildew. HE detergents are made to produce
the right amount of suds for the best performance. Follow the
manufacturer's instructions to determine the amount of detergent
to use and do not go over the Max line on the dispenser. See
"Using Laundry Product Dispensers" for more information.
Automatic Load Size Sensing
Choosing the Right Detergent
For best performance, it is recommended to load items in loose
heaps evenly around the washplate.
As the washer dampens and moves the load, the level of the
items will settle in the basket. This is normal, and does not
indicate that more items should be added.
IMPORTANT:
[] You will not see a washer basket full of water as with your
past agitator-style washer. It is normal for some of the load to
be above the water line.
[] The lid must be closed before the washer basket fills with
water and for wash cycle to start. If lid is open and filling
stops, close lid and press START button to complete cycle.
Use only High Ef_ciency (HE) detergent.
improved Cleaning
Low-water cleaning means concentrated cleaning. Rather
than diluting detergent as done in an agitator-style washer,
this washer delivers the detergent directly to the soils. This low
water wash also allows the clothing to move in a more effective
way to remove soils.
Normal Sounds You Can Expect
At different stages of the wash cycle, you may hear sounds and
noises that are different from those of your previous washer. For
example, you may hear a clicking and hum at the beginning of
the cycle, as the lid lock goes through a self-test. There will be
different kinds of humming sounds as the washplate moves the
load and as basket is slowing down to stop. And sometimes, you
may hear nothing at all, as the washer determines the correct
water level for your load or allows time for clothes to soak.
CONTROL PANEL AND FEATURES
coo
Light • Heavy Darks • Warm
SOIL LEVEL
@
Select the most suitable setting for your load. For heavily
soiled and sturdy fabrics, select Heavy Soil Level for more
wash time, if needed. For lightly soiled and delicate fabrics,
select Light Soil Level for Jesswash time, if needed. Lighter soil
level setting wJJJhelp reduce tangling and wrinkling.
WASH TEMP
O
Wash Temp senses and maintains uniform water temperatures
by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and
soils being washed. For best results and following the garment
label instructions, use the warmest wash water safe for your
fabric.
• On some models and cycles, warm and hot water may be
cooler than your previous washer.
Even Jna cold and cool water wash, some warm
water may be added to the washer to maintain
a minimum temperature. All rinses are cold.
Cool Lights
Hot
I
Wash Temp
Not all features and options are available on all models.
e
Appearance may vary.
CYCLE STATUS LIGHTS INDICATOR
O
SENSING WASH RINSE SPIN COMPLETE LID LOCKED
CID CID CID CID CID CZ)
The Cycle Status Lights show the progress of a cycle. At each
stage of the process, you may notice sounds or pauses that
are different from traditional washers.
SENSING
When the Start/Pause button is pressed, the washer will flil
and begin sensing to determine the load size.
Once sensing is compiete_ the washer will fill to the
detected load size and then begin the wash phase of the
cycle.
NOTE: Sensing fill and agitation phases will be paused by
opening the unlocked lid. Close the lid to resume the cycle.
If the lid is left open for more than 10 minutes the washer
will cancel the cycle and pump out the water. The lid will
lock after the wash phase to begin the initial spin out and
remain locked for the remainder of the cycle.
Heavy Duty
Deep Wash
Normal
START
Drain ISpin Rinse I Spin u.oc_ uo
Washer C_NC_L
SENSING WASH RINSE SPIN COMpLeTE LID LOCKED
CD CD CD CD CD CD _
Clean O
l __ I
PAUSE
O WASH CYCLE KNOB
Use the Wash Cycle knob to select cycles on your washer.
See "Cycle Guide" for detailed descriptions of cycles.
START/PAUSE/Unlock Lid button
Press to start the selected cycle; press again to pause the
cycle and unlock the lid.
NOTE: Jf the washer is spinning, it may take several minutes to
unlock the lid. Press and hold for 3 seconds to cancel a cycle.
4
WASH
You will hear the motor and agitator moving the load.
During the first stage of the sensing/wash cycle, water will
partially fill the washer and then begin to move the load. It
is normal to have the sensing light on during this stage. You
will hear the agitator rotate, followed by a several second
pause. This process will repeat for several minutes, allowing
the entire load to become saturated. The lower water
level combined with HE detergent at this stage allows for
concentrated cleaning. Concentrated cleaning delivers the
detergent directly to the soils. It Jsnormal for the load to
be above the water line during this stage. At the beginning
of the second stage_ the washer wJJJadd water to the
correct level based on the load size. You wJJl hear the
agitator move quicker during this stage of the wash cycle.
The motor sounds may change at different stages in the
wash cycle.
RINSE
You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. You may hear the
motor turning on briefly (short hum) to move the basket
while filling.
SPiN
The washer spins the load at increasing speeds for
proper water removal, based on the selected cycle
and spin speed.
COMPLETE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LiD LOCKED
To allow for proper load sensing and
spinning, the lid will lock and the Lid
Locked light will turn on. This light
indicates that the lid is locked and
cannot be opened.
If you need to open the lid, press START/
Pause/Unlock Lid. The lid will unlock once
the washer movement has stopped. This may
take several minutes if the load was spinning at
high speed. Press START/Pause/Unlock Lid again
to resume the cycle. Avoid opening the lid during
sensing. The sensing process will start over when
the washer is restarted.
START
PAUSE
UNLOCK LID
HOLD3SEC
CANCEL
CYCLE GUIDE
For best fabric care, choose the cycle that best fits the load being washed.
Recommended settings for best performance are shown in Bold.
Not all cycles and options are available on all models.
Heavily soiled
fabrics
Casual and mixed
loads, jeans, towels,
sturdy fabrics
Sturdy fabrics, Heavy Duty Heavy Hot Use this cycle for normally soiled or sturdy fabrics.
colorfast items, Warm
towels, sheets, jeans Cool Lights
Cottons, linens, and
mixed garment
loads
No-iron fabrics,
cottons, perm press,
linens, synthetics
Machine-wash silks,
lingerie, washable
WOOLS
Swimsuits and items
requiring rinsing
without detergent
Hand-wash items or
dripping wet items
No clothes in washer
Soa k
Deep Wash
Normal
Casual
Delicates
Rinse/
Spin
Drain/
Spin
Clean Washer
Heavy
Medium
Medium
Medium
Light
N/A
N/A
N/A
Hot
Warm
Cool Lights
Cool Darks
Cold
Hot
Warm
Cool Lights
Cool Darks
Cold
Cool Darks
Cold
Hot
Warm
Cool Lights
Cool Darks
Cold
Hot
Warm
Cool Lights
Cool Darks
Cold
Hot
Warm
Cool Lights
Cool Darks
Cold
Cold
N/A
Hot
Use this cycle to soak small spots of set in stains on fabrics.
The washer will use intermittent agitation and soaking.
After time has expired, water will drain, but the washer
will not spin. Cycle is complete.
Provides additional water and alternating wash action for
heavily soiled mixed loads. Water-level sensing process
may take longer for some items than for others because
they will absorb more water than other fabric types.
Use this cycle for normally soiled cottons and mixed
fabric loads.
Use this cycle to wash loads of no-iron fabrics such as
sport shirts, blouses, casual business clothes, permanent
press, and blends.
Use this cycle to wash lightly soiled garments indicating
"Machine Washable Silks" or "Gentle" cycle on the care
label. Place small items in mesh garment bags before
washing.
Combines a rinse and spin for loads requiring an additional
rinse cycle or to complete a load after power interruption.
Also use for loads that require rinsing only.
This cycle uses a spin to shorten drying times for heavy
fabrics or special-care items washed by hand. Use
this cycle to drain washer after canceling a cycle or
completing a cycle after a power failure.
Use this cycle every 30 washes to keep the inside of
your washer fresh and clean. This cycle uses a higher
water level. Use with liquid chlorine bleach to thoroughly
clean the inside of your washer. This cycle should not be
interrupted. See "Washer Care."
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer cycle. Use this cycle with
an empty wash tub.
eAII rinses are cold.
6
USING YOUR WASHER
Fire Hazard
Never pJace items in the washer that are dampened
with gasoline or other flammable fluids.
No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on
it (including cooking oils).
Doing so can result in death, explosion, or fire.
1.
Sort and prepare your laundry
@
@
* Empty pockets. Loose change, buttons, or any small obiect
can pass under the agitator and become trapped, causing
unexpected sounds.
Sort items by recommended cycle, water temperature,
and colorfastness.
Separate heavily soiled items from lightly soiled.
Separate delicate items from sturdy fabrics.
Do not dry garments Jf stains remain after washing, because
heat can set stains into fabric.
Treat stains promptly.
Close zippers, fasten hooks, tie strings and sashes, and remove
non=washable trim and ornaments.
Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
* When washing water-proof or water-resistant items, load
evenly.
Use mesh garment bags to help avoid tangling when washing
delicate or small items.
* Turn knits inside out to avoid pilling. Separate lint=takers from
Hnt=givers. Synthetics, knJts_and corduroy fabrics wJJJ pick up
lint from towels, rugs, and chenille fabrics.
NOTE: Always read and follow fabric care labels instructions to
avoid damage to your garments.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can resuJt in death,
fire, or electricaJ shock.
Add laundry products
Add a measured of amount of detergent or single-dose laundry
packet into the basket.
if using Oxi-type boosters, color-safe bleach, or fabric softener
crystals_ add to the bottom of the washer basket before adding
clothes.
iMPORTANT: Use only High Emciency detergents. The package
will be marked "HE" or "High Efficiency." Low-water washing
creates excessive sudsing with a regular non-HE detergent. Using
regular detergent will JJkeJy result Jn longer cycle times and
reduced rinsing performance. It may also result in component
failures and noticeable mold or mildew. HE detergents are made
to produce the right amount of suds for the best performance.
Follow the manufacturer's instructions to determine the amount
of detergent to use.
NOTE: Follow the manufacturer's instructions to determine the
amount of laundry products to use.
Loadgarmentsin loose heaps evenly
around basket wall. For best results, do
not pack the load tightly. Do not wrap
large items such as sheets around the
agitator; load them in loose piles around
the sides of the basket. Try mixing
different sized items to reduce tangling.
iMPORTANT: Do not tightly pack or force
items into washer. Items need to move freely for best cleaning
and to reduce wrinkling and tangling.
to dispenser
(on some models)
Pour a measured amount of liquid fabric
softener into dispenser; always follow
manufacturer's directions for correct amount
of fabric softener based on your load size.
Dilute liquid fabric softener by filling the
dispenser with warm water until liquid reaches the underside of
the rim. See max fill line arrows.
Adding Liquid Fabric Softener Manually to Wash Load
During the final rinse, wait until the washer has completed
filling, press the START/PAUSE/Unlock Lid button to pause
the washer. Lift the lid and add the measured recommended
amount of liquid fabric softener. Do not allow liquid fabric
softener to spill, splash, drip, or run into the basket or on load.
Do not use more than the recommended amount. Close the lid
and press the START/PAUSE/Unlock Lid button again to start
the washer.
Do not overfill, dilute, or use more than 1 cup (250 mL).
Do not use color-safe bleach or Oxi products in the same
cycle with liquid chlorine bleach.
6. Select cycle
Normal
Deep Wash Delicates
Drain I Spin RinseI Spin
Turn cycle knob to choose your wash cycle. For more
information, see "Cycle Guide".
Clean
Washer
8
7. Select SOIL LEVEL
Medium
Light • Heavy
@
Soil Level
9. Press START/PAUSE/Unlock Lid
to begin wash cycle
START
PAUSE
UNLOCK LiD
HOLD 3 SEC
CANCEL
Once you select a cycle, select the soil level by turning the
Soil Level knob to the desired setting.
8. Select WASH TEMPERATURE
Cool
Lights
@
Q
Warm
®
Hot
@
Darks
Cold
Cool
®
Wash Temp
Select the Wash Temperature by turning knob to desired
temperature. All rinses are tap cold.
NOTE: Always read and follow fabric care label instructions
to avoid damage to your garments.
Wash Temp
Hot
Some cold water is added
to save energy. This may be
cooler than your hot water
heater setting.
Warm
Some cold water may be
added, so this will be cooler
than what your previous washer
provided.
Cool Lights
Warm water is added to assist
in soil removal and to help
dissolve detergents. Cool is
slightly warmer than cold.
Cool Darks
Warm water is added to assist
in soil removal and to help
dissolve detergents. Cool is
slightly warmer than cold.
Cold
Warm water may be added
to assist in soil removal and to
help dissolve detergents.
Suggested Fabrics
Whites and pastels
Durable garments
Heavy soils
Bright colors
Moderate to light soils
Colors that bleed or fade
Light soils
Dark colors that bleed or fade
Light soils
Dark colors that bleed or fade
Light soils
Press the START/PAUSE/Unlock Lid button to start the wash
cycle. When the cycle has finished, the Cycle Complete
status light wJJJlight. Promptly remove garments after cycle
has completed to avoid odor, reduce wrinkling, and rusting of
metal hooks, zippers, and snaps.
Unlocking the lld to add garments
If you need to open the lid to add 1 or 2 missed garments:
Press START/PAUSE/Unlock Lid; the lid will unlock once the
washer movement has stopped. This may take several minutes
if the load was spinning at high speed. Then close lid and press
START/PAUSE/Unlock Lid again to restart the cycle.
NOTES:
[] Washer will not fill with the lid open.
[] If your washer does not have a soak option, then pause
your washer to soak by pressing the Start/Pause button.
Soaking should be done with the lid closed. When you are
done soaking, press the Start/Pause button to bring washer
out of Pause and resume the cycle.
iMPORTANT: If lid Jsleft open for more than 10 minutes, the
water wJJJpump out automatically.
WASHER MAINTENANCE
r
WATER iNLET HOSES
r
WASHER CARE
Replace inlet hoses after 5 years of use to reduce the risk of
hose failure. Periodically inspect and replace inlet hoses if
buiges, kinks, cuts, wear, or leaks are found.
When repiacing your inlet hoses, mark the date of
replacement on the iabei with a permanent marker.
NOTE: This washer does not include inlet hoses. See the
'qnstallation instructions" for more information.
r
WASHER CARE
Recommendations to Help Keep Your Washer Clean and
Performing at its Best
I. Always follow the detergent manufacturer's instructions
regarding the amount of detergent to use. Never use more
than the recommended amount because that may increase
the rate at which detergent and soil residue accumulate
inside your washer, which in turn may result
in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes), because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help dry
out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended monthly cleaning
procedure:
Recommended Cycle for Cleaning the Washer
Refer to the "Cycle Guide" for the optimal cycle for cleaning
the inside of the washer. Use this cycle with affresh ® Washer
Cleaner or liquid chlorine bleach as described below.
Begin procedure
1. ®
affresh Washer Cleaner Cycle Procedure (Recommended
for Best Performance):
a. Open the washer lid and remove any clothing or items.
b. Place an affresh ® Washer Cleaner tablet in the bottom
of the washer basket.
c. Do not place an affresh ® Washer Cleaner tablet
in the detergent dispenser.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Close the washer lid.
f. Select the cycle recommended for cleaning the inside
of the washer.
g. Press the START/PAUSE/Unlock Lid button to start the
cycle.
NOTE: For best results, do not interrupt cycle, if cycle must
be interrupted, press START!PAUSE/Unlock Lid once. After
the cycle has stopped, run a RINSE/SPIN cycle to rinse
cleaner from washer.
2. Chlorine Bleach Procedure (Alternative):
a. Open the washer lid and remove any clothing or items.
b. Acid 1 cup (2:36 mL) of liquid chlorine bleach to the
bleach compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Select the cycle recommended for cleaning the inside of
the washer.
f. Press the START/PAUSE/Unlock Lid button to start the
cycle.
NOTE: For best results, do not interrupt cycle, if cycle must
be interrupted, press START!PAUSE/Unlock Lid once. After
the cycle has stopped, run a RINSE/SPIN cycle to rinse
cleaner from washer.
Cleaning the Dispensers
After a period of using your washer, you may find some
residue buildup in the washer's dispensers. To remove residue
from the dispensers, wipe them with a damp cloth and towel
dry. Do not attempt to remove the dispensers or trim for
cleaning. The dispensers and trim are not removable, if your
model has a dispenser drawer, however, remove the drawer
and clean it before or after you run the Clean Washer cycle.
Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
iMPORTANT." To avoid damaging the washer's finish, do not
use abrasive products.
f- NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving, or
not using your washer for a period of time, follow these steps:
1. Unplug or disconnect power to washer.
2. Turn off water supply to washer, to avoid flooding due to
water pressure surge.
f- WINTER STORAGE CARE
iMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer, if storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut off both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on Rinse/Spin cycle for about 30 seconds to mix
antifreeze and remaining water.
3. Unplug washer or disconnect power.
10
TRANSPORTING YOUR WASHER
1. Shut off both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
Winter Storage Care directions before moving.
3. Disconnect drain from drain system and drain any
remaining water into a pan or bucket. Disconnect drain hose
from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials back
inside washer. Jf you do not have packing tray, place heavy
blankets or towels into basket opening. Close IJd and place
tape over JJdand down front of washer. Keep JJdtaped
until washer is placed in new location. Transport washer in
upright position.
r
REINSTALLING/USING WASHER AGAIN
To
reinstall washer after non-use_vacation_ winter storage_
or
moving:
1. Refer to "Installation Instructions" to Iocate_ level_ and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
2. Plug in washer or reconnect power.
3. Run washer through Clean Washer cycle to clean washer
and remove antifreeze, if used. Use half the manufacturer's
recommended amount for a medium-size load.
11
If you experience ]
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
Solution
Check the following for Feet may not be in contact with the
proper installation or floor and locked.
see "Using Your Washer"
section. Washer may not be level.
Load could be unbalanced.
Clicking or metallic noises
Gurgling or humming
Humming
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Deep Wash cycle for oversized, non-absorbent items such as
comforters or poly-filled jackets.
See "Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain/Spin cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Check the following for
proper installation..
Not enough water in
washer
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Load not completely covered in water.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer" for
loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely under water. The washer senses load sizes and
adds correct amount of water for optimal cleaning.
IMPORTANT: Do not add more water to washer. Adding water
lifts the items off the washplate, resulting in less effective cleaning.
Use Heavy Duty or Deep Wash cycle for higher water fill. See
"What's New under the Lid" and "Cycle Guide" to match your
load with the best cycle.
Run Clean Washer cycle to optimize the water level and wash
performance due to soil build-up in washer basket.
12
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable to fill
appropriately)
Check for proper water supply. Both hoses must be attached and have water flowing to inlet
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable to fill
appropriately) (cont.)
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Check proper electrical supply.
Normal washer operation.
Washer may be tightly packed.
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Use a cycle with a low spin speed.
The washer may be tightly packed or
unbalanced.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt
cycle.
Remove severalitems,rearrange load evenly in basket.Close lid
and press START/PAUSE/Unlock Lid.
Do not add more than I or 2 additionalitems aftercycle has
startedto avoid tightlypacking or unbalancing.
Do not add more water to the washer.
Empty pockets and use garment bags for small items.
Cycles with lower spin speeds remove Jess water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment. To remove extra water in the Ioad_ select
Drain/Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctiy_ leaving the load wetter than normal, Evenly
arrange the wet load for balanced spinning. Select the Drain/
Spin cycle to remove excess water. See "Using Your Washer" for
loading recommendations.
13
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
if you experience
Washer not draining/ Check plumbing for correct drain hose Check drain hose for proper installation. Use drain hose form
spinning, loads are installation. Drain hose extends into and securely attach to drainpipe or tub. Do not tape over drain
still wet or spin light standpipe farther than 4.5" (114 ram). opening. Lower drain hose if the end is higher than 96" (2.4 m)
remains on (indicating above the floor. Remove any clogs from drain hose.
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load High speed spins extract more The high spin speeds combined with air flow during the final spin
after cycle moisture than your previous washer, can cause items near the top of the load to develop dry spots
wash or rinse
temperatures
Load not rinsed Check for proper water supply.
Sand, pet hair, lint, Heavy sand, pet hair, lint, and
etc. on load after detergent or bleach residues may
washing require additional rinsing.
Load is tangling Washer not loaded as recommended.
Too much detergent causing suds to Always measure and follow detergent directions for your load.
slow or stop draining and spinning. To remove extra suds, select Rinse/Spin. Do not add detergent.
Washer may be tightly packed. Use Heavy Duty or Deep Wash cycle for higher water fill. See
Added extra garments to the load Add only 1 or 2 additional garments after washer has started.
after the sensing/fill phase.
Check for proper water supply.Incorrect or wrong
Energy saving controlled
wash temperatures.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended.
Possible causes
!
during the final spin. This is normal.
"Cycle Guide" to match your load with the best cycle.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
ENERGY STAR<_>qualified washers use cooler wash and rinse water
temperatures than traditional top-load washers. This includes
cooler hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent can keep washer from
operating correctly. Always measure detergent and follow
detergent directions based on load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Use Heavy Duty or Deep Wash cycle for higher water fill. See
"Cycle Guide" to match your load with the best cycle.
Increase Soil Level setting.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin. Use
Heavy Duty or Deep Wash cycle for higher water fill. See the
"Cycle Guide" to match your load with the best cycle.
Load garments in loose heaps evenly around the basket wall.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Solution
14
If you experience
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
Solution
Not cleaning or
removing stains
Incorrect dispenser
operation
Fabric damage
Added more water to washer.
Washer not loaded as recommended.
Adding detergent on top of load.
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispensers.
Not washing like colors together.
Clogged dispenser.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged
before washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not
have been followed.
Washer senses load size and adds correct amount of water. This
is normal and necessary for clothes to move. It is normal for the
wash load to be not completely covered in water. Added water
lifts the laundry off the washplate, resulting in less effective
cleaning.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Add only 1 or 2 additional garments after washer has started.
Add detergent, oxi products, and color-safe bleach to the
bottom of the basket before adding the load items.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash temp to
improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the _'Cycle Guide"
to match your load with the best cycle.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly onto load.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
Load dispensers before starting a cycle.
Use only liquid chlorine bleach in the bleach dispenser. Use only
fabric softener in the fabric softener dispenser.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Use Heavy Duty or Deep Wash cycle for higher water fill. See
_'What's New under the Lid" and "Cycle Guide" to match your
load with the best cycle.
Add only 1 or 2 additional garments after washer has started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Always read and follow garment manufacturer's care label
instructions. See the _'Cycle Guide" to match your load with the
best cycle.
15
If you experience
TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
I
Soluflon
Odors
Monthly maintenance not done as
recommended.
Using too much detergent.
Lid locked light is The lid is not closed.
flashing A cycle was stopped or paused using
the START/PAUSE/Unlock Lid button.
Single-dose laundry Adding laundry packet incorrectly.
packet not dissolving clothes. Do not add packet to dispenser. Follow the manufacturer's
Washer pumps out water Lid is left open for more than Make sure lid is closed before starting a cycle and/or during
before finishing cycle 10 minutes, prewash (soak).
See "Washer Care" in Washer Maintenance.
Unload washer as soon as cycle is complete.
Be sure to measure correctly. Always follow the manufacturer's
directions.
See "Washer Care" section.
Close the lid. The washer will not start or fill with the lid open.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Be sure laundry packet is added to washer basket before adding
instructions to avoid damage to your garments.
16
PROTECTION AGREEMENTS
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore _
product is designed and manufactured for years of dependable
operation.
But like all products, it may require preventive maintenance or
repair from time to time. That's when having a Master Protection
Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life
of your new product. Here's what the Agreement _ includes:
Parts and labor needed to help keep products operating properly
under normal use, not just defects. Our coverage goes well
beyond the product warranty. No deductibles, no functional
failure excluded from coverage--real protection.
Expert service by a force of more than 10,000 authorized Sears
service technicians, which means someone you can trust will be
working on your product.
Unlimited service calls and nationwide service, as often as you
want us, whenever you want us.
- replacement of your covered product if four or more product
failures occur within twelve months.
Product replacement if your covered product can't be fixed.
Annual Preventive Maintenance Check at your request -
no extra charge.
Fast help by phone - we call it Rapid Resolution - phone support
from a Sears representative on all products. Think of us as a
"talking owner's manual."
Power surge protection against electrical damage due
to power fluctuations.
Rental reimbursement if repair of your covered product takes
longer than promised.
25°/0 discount off the regular price of any non-covered repair
service and related installed parts.
Once you purchase the Agreement, a simple phone call is all
that it takes for you to schedule service. You can call anytime
day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you
cancel for any reason during the product warranty period, we
will provide a full refund. Or, a prorated refund anytime after the
product warranty period expires. Purchase your Master Protection
Agreement today! Some limitations and exclusions apply.
For prices and additional information in the U.S.A., call
1-800-827-6655. _Coverage in Canada varies on some items.
For full details, call Sears Canada at 1-800-361-6665.
Sears lnstallatlan Service
For Sears professional installation of home appliances, garage
door openers, water heaters, and other major home items,
in the U.S.A. or Canada, call 1-800-4-MY-HOME ®.
KENMORE APPLIANCE WARRANTY
KENMORE LiMiTED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted
against defects in material or workmanship when it is correctly
installed, operated, and maintained according to all supplied
instructions.
WiTH PROOF OF SALE, a defective appliance will receive free
repair or replacement at option of seller.
For warranty coverage details to obtain free repair or
replacement, visit the web page: www.kenmore.com/warranty.
This warranty applies for only 90 DAYS from the sale date in the
United States, and is void in Canada, if this appliance is ever used
for other than private household purposes.
Thiswarranty covers ONLY defects in rnaterlal and
workmanship, and will NOT pay for:
1. Expendable items that can wear out from normal use, including
but not limited to filters, belts, bags, or screw-in base light
bulbs.
2. A service technician to clean or maintain this appliance, or to
instruct the user in correct appliance installation, operation, and
maintenance.
3. Service calls to correct appliance installation not performed
by Sears authorized service agents, or to repair problems with
house fuses, circuit breakers, house wiring, and plumbing or gas
supply systems resulting from such installation.
4. Damage to or failure of this appliance resulting from
installation not performed by Sears authorized service agents,
including installation that was not in accord with electrical, gas,
or plumbing codes.
5. Damage to or failure of this appliance, including discoloration
or surface rust, if it is not correctly operated and maintained
according to all supplied instructions.
6. Damage to or failure of this appliance, including discoloration
or surface rust, resulting from accident, alteration, abuse, misuse
or use for other than its intended purpose.
7. Damage to or failure of this appliance, including discoloration
or surface rust, caused by the use of detergents, cleaners,
chemicals, or utensils other than those recommended in all
instructions supplied with the product.
8. Damage to or failure of parts or systems resulting from
unauthorized modifications made to this appliance.
9. Service to an appliance if the model and serial plate is missing,
altered, or cannot easily be determined to have the appropriate
certification logo.
DiSCLAiMER OF iMPLIED WARRANTIES; LiMiTATiON
OF REMEDIES
Customer's sole and exclusive remedy under this limited warranty
shall be product repair or replacement as provided herein. Implied
warranties, including warranties of merchantability or fitness
for a particular purpose, are limited to one year or the shortest
period allowed by law. Seller shall not be liable for incidental
or consequential damages. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation on the duration of implied warranties of
merchantability or fitness, so these exclusions or limitations may
not apply to you.
This warranty applies only while this appliance is used in the
United States or Canada_'l
This warranty gives you specific legal rights, and you may also
have other rights which vary from state to state.
In-home repair service is not available in all Canadian
geographical areas, nor will this warranty cover user or servicer
travel and transportation expenses if this product is located
in a remote area (as defined by Sears Canada Inc.) where an
authorized servicer is not available.
Sears Brands Management Corporation
Hoffman Estates, IL 60179
Sears Canada inc.
Toronto, Ontario, Canada M5B 2C3
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