Kenmore 11029133414, 11029133413, 11029133412, 11029132414, 11029132413 Owner’s Manual

Name: Kenmore 11029133414
Brand: Kenmore
SKU: 6429166
Rating: 4 (1 reviews)

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Kenmore®

Top-Loading High Efficiency

Low-Water Washer

Lavadora de carga superior, de alto

rendimiento y con nivel bajo de agua

Laveuse haute efficacité à faible

consommation d’eau avec chargement

par le dessus

Models/Modelos/Modèles: 110.28132410, 110.28132411, 110.28132412, 110.28133410,

110.28133411, 110.28133412, 110.29132410, 110.29132411,

110.29132412, 110.29133410, 110.29133411, 110.29133412

P/N W11040361A

Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2C3

www.sears.ca

Designed to use only HE High Eciency

detergents.

Diseñada para utilizar solamente

detergentes de alto rendimiento (HE).

Conçue pour l’utilisation d’un détergent

haute efficacité seulement.

Use & Care Guide

Manual de uso y cuidado

Guide d’utilisation et d’entretien

English / Español / Français

Table of Contents...2 / Índice...20 / Table des matières...40

WASHER SAFETY

WASHER SAFETY ��2

WHAT'S NEW UNDER THE LID? ��3

CONTROL PANEL AND FEATURES �� 4

Dispensers ��6

CYCLE GUIDE �� 7

USING YOUR WASHER ��9

Using Laundry Product Dispensers �� 10

WASHER MAINTENANCE �� 12

TROUBLESHOOTING ��14

PROTECTION AGREEMENTS �� 19

WARRANTY �� 19

ASSISTANCE OR SERVICE �� Back Cover

TABLE OF CONTENTS

WHAT’S NEW UNDER THE LID?

For best performance, it is recommended to load items in loose

heaps evenly around the washplate�

As the washer dampens and moves the load, the level

of the items will settle in the basket� This is normal and

does not indicate that more items should be added�

IMPORTANT: You will not see a washer basket full of water

as with your past agitator-style washer� It is normal for some

of the load to be above the water line�

Choosing the Right Detergent

Use only High Eciency detergents. The package will be marked

“HE” or “High Eciency.” Low-water washing creates excessive

sudsing with a non-HE detergent� Using non-HE detergent will

likely result in longer cycle times and reduced rinsing performance�

It may also result in component malfunction and, over time,

buildup of mold or mildew� HE detergents should be low-sudsing

and quick-dispersing to produce the right amount of suds for the

best performance� They should hold soil in suspension so it is not

redeposited onto clean clothes� Not all detergents labeled as High

Eciency are identical in formulation and their ability to reduce

suds. For example, natural, organic, or homemade HE detergents

may generate a high level of suds� If you use one of these and

see an “F0E2” error code appear in the display, consider using a

dierent HE detergent. Always follow the detergent manufacturer’s

instructions to determine the amount of detergent to use� Do not

go over the Max line on the dispenser. See “Using Laundry Product

Dispensers” for more information�

Normal Sounds You Can Expect

At dierent stages of the wash cycle, you may hear sounds

and noises that are dierent from those of your previous washer.

For example, you may hear a clicking and hum at the beginning

of the cycle, as the lid lock goes through a self-test� There will be

dierent kinds of humming and whirring sounds as the washplate

moves the load and as the basket is slowing down to stop� And

sometimes, you may hear nothing at all, as the washer determines

the correct water level for your load or allows time for clothes

to soak�

Use only High Eciency (HE) detergent.

Improved Cleaning

Low-water cleaning means concentrated cleaning� Rather

than diluting detergent as done in an agitator-style washer,

this washer delivers the detergent directly to the soils� This low

water wash also allows the clothing to move in a more eective

way to remove soils�

Cleaning with Less Water

The most striking dierence in your new washer is the low-water

washplate wash system� The washer automatically adjusts the

water level to the load size—no water level selector is needed�

Traditional agitator-style

washer

Washer with low-water

washplate wash system

Washplate

Automatic Load Size Sensing

Once you start the cycle, the lid will lock and the washer will

begin the sensing process to determine the correct water level

for the load� This may take several minutes before water is added�

You will nd a step-by-step description in the “Cycle Status Lights

Indicator” section�

Initially the basket will start to spin prior to adding water; this is

part of the sensing process and is normal� This low-water wash

method uses less water and energy compared to a traditional

agitator-style washer�

Washplate

CONTROL PANEL AND FEATURES

POWER BUTTON

Touch to turn on the washer� Touch to stop/cancel a cycle

at any time�

WASH CYCLE KNOB

Turn the Wash Cycle knob to select a cycle for your laundry

load� See “Cycle Guide” for detailed descriptions of cycles�

TIME DISPLAY

The Estimated Time Remaining display shows the time

required for the cycle to complete� Factors such as load

size and water pressure may aect the time shown in the

display. Overloading, unbalanced loads, or excessive suds

may cause the washer to adjust the cycle time as well�

DELAY WASH

Use “+” and “–” to delay the start of the wash cycle by up

to 12 hours. To turn o Delay Wash, use “+” and “–” to set

the delay time to “0,” or touch the Power button�

START/PAUSE/UNLOCK LID BUTTON

Touch and hold the Start/Pause/Unlock Lid button for up to

3 seconds or until the washer starts the selected cycle; touch

again to pause a cycle�

NOTE: If the washer is spinning, it may take several minutes

to unlock the lid�

CYCLE MODIFIERS

When you select a cycle, its default settings will light up�

WASH TEMP

Wash Temp control senses and maintains uniform water

temperatures by regulating incoming hot and cold water�

Select a wash temperature based on the type of fabric

and soils being washed� For best results and following

the garment label instructions, use the warmest wash

water safe for your fabric�

• On some models and cycles, warm and hot water may

be cooler than what your previous washer provided�

• Even for cold wash settings, some warm water may

be added to the washer to maintain a minimum

temperature�

SOIL LEVEL

Select the most suitable setting for your load� For heavily

soiled items, select Ex Heavy Soil Level for more wash

time� For lightly soiled items, select Light Soil Level for

less wash time�

Lighter soil level setting will help reduce tangling and

wrinkling�

SPIN SPEED

This washer automatically selects the spin speed based

on the cycle selected� The preset speeds can be changed�

Not all spin speeds are available with all cycles�

• Faster spin speeds mean shorter dry times, but may

increase wrinkling in your load�

• Slower spin speeds mean less wrinkling but will leave

your load more damp�

Not all features and cycles are available on all models�

NOTE: The control panel features a sensitive surface that responds to a light touch of your nger. To ensure your selections are registered,

touch the control panel with your ngertip, not your ngernail. When selecting a setting or option, simply touch its name until the desired

section is illuminated�

21 3

7 8

65 7 8

STEAM MODEL

NON-STEAM MODEL

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle� At each

stage of the process, you may notice sounds or pauses that

are dierent from traditional washers.

DELAY

When the Delay Wash is selected, this light will come on

to indicate your washer is set up to run a delayed wash�

ADD A GARMENT

You may place additional clothing in the wash when the

Add a Garment indicator is lit without sacricing wash

performance� Touch the Start/Pause/Unlock Lid button

once. The Lid Locked light will turn o. Open the washer

lid, add garments, and close the lid� Touch and hold the

Start/Pause/Unlock Lid button to restart�

WASH

You will hear the motor and washplate moving the load�

It is normal for some of the load to be above the water

line� Low-water cleaning means concentrated cleaning�

Rather than diluting detergent as done in an agitator-style

washer, this washer delivers the detergent directly to the

soils. The motor sounds may change at dierent stages

in the cycle� The wash time is determined by the selected

Soil Level�

RINSE

You will hear sounds similar to the wash cycle as the

washer rinses and moves the load� Fabric softener will

be added if the Fabric Softener option was selected�

SPIN

The washer spins the load at increasing speeds for proper

water removal, based on the selected cycle and spin

speed�

COMPLETE

Once the cycle is complete, this light will come on�

Remove the load promptly for best results�

LID LOCKED

To allow for proper load sensing and spinning, the lid

will lock and the Lid Locked light will turn on� This light

indicates that the lid is locked and cannot be opened�

If you need to open the lid, touch the Start/Pause/Unlock

Lid button� The lid will unlock once the washer movement

has stopped� This may take several minutes if the load was

spinning at high speed� Touch and hold the Start/Pause/

Unlock Lid button again for up to 3 seconds to resume

the cycle�

CYCLE SIGNAL

Use this option to adjust volume of the signal that sounds

at end of cycle� The Cycle Signal is a helpful reminder

to remove items from washer as soon as the cycle has

completed�

To turn Button Sounds either On or Off:

While washer is on, touch and hold the Cycle Signal button

for 3 seconds� Washer will make a single beep when the

process is complete�

NOTES:

• The Cycle Signal button will still operate, even if you turned

the button sounds o.

• Whatever your preferences are, they remain in eect

through a power loss�

• The Default setting for button sounds is on�

CYCLE OPTIONS

You may add or remove options for each cycle� Note that

not all options can be used with all cycles, and some are

preset to work with certain cycles�

PREWASH

Use this option to add an extra agitation and soak time

to the beginning of any cycle to break up tough stains�

DEEP FILL

Will add the most amount of water for large or bulky

loads� Items need to move freely� Tightly packing the

load can lead to poor cleaning performance, and may

increase wrinkling and tangling�

TIMEDOXI

This washer is designed to dispense laundry boosters

such as oxygenated stain treaters and color-safe

bleach at the right time in the cycle for best cleaning

performance� Do not use laundry boosters and chlorine

bleach in the same cycle�

TWO RINSES

This option can be used to automatically add a second

rinse to most cycles�

NOTE: If you want to Drain and Spin only, select the Rinse

& Spin cycle; then touch to turn o the Two Rinses option.

FABRIC SOFTENER

This option must be set to ON if using fabric softener�

It ensures that fabric softener is added at the correct

time in the rinse for even distribution�

STAIN TREAT for Steam models or STAIN BOOST for

Non-Steam models

This option provides enhanced cleaning action for tough

stains� It will add additional agitation and soak time to

the cycle�

Dispensers

Liquid fabric softener dispenser

Pour measured liquid fabric softener into the liquid fabric

softener dispenser, if desired� It will dispense automatically

at the optimum time�

• Use only liquid fabric softener in this dispenser�

High Efficiency “HE” detergent dispenser

Add liquid or powdered HE detergent product to this

dispenser for your main wash cycle� Remove tray if using

powder detergent�

IMPORTANT: Make sure tray is in drawer when using

liquid detergent and removed when using powder detergent�

Do not go over the Max line.

NOTE: Follow the manufacturer’s instructions to determine

the amount of detergent to use� Do not add single-dose

laundry packets, color-safe bleach, or fabric softener

crystals to dispensers� They will not dispense correctly�

Oxi dispenser

This dispenser holds up to ¾ cup (180 mL) Oxi booster or

other laundry booster, such as powdered or liquid color-safe

bleach� Laundry boosters are automatically dispensed at

the proper time during the wash cycle. Be sure to select Oxi

from the options to ensure proper dispensing�

NOTE: Fill dispenser with only oxi. Do not mix with bleach.

Liquid chlorine bleach dispenser

This dispenser holds up to ¾ cup (180 mL) liquid chlorine

bleach� The bleach will be automatically diluted and

dispensed at the optimum time during the wash cycle�

This dispenser cannot dilute powdered bleach�

NOTE: Fill dispenser with only liquid bleach�

Use only High Efficiency (HE) detergent.

CYCLE GUIDE

Settings shown are default settings for that cycle. Once you select a cycle, the default modiers or the previous set modiers for

that cycle will be lit. For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are

available on all models�

Items to Wash: Cycle: Wash

Temp:*

Soil

Level:

Spin

Speed:

Available

Options:

Cycle Details:

Cottons, linens,

and mixed item

loads

Normal Prewash

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle to clean normally

soiled cottons and mixed fabric

loads� Default settings can be

adjusted as needed�

No-iron

fabrics, cottons,

permanent

press, linens,

synthetics

Casual Prewash

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle for no-iron

fabrics such as sport shirts,

blouses, casual business clothes,

permanent press, and blends�

The cycle uses a warm wash,

a cool down, and medium

spin speeds for better wrinkle

performance�

Machine-wash

silks, hand-wash

fabrics, and

wool

Delicates Prewash

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle for machine-

washable delicate items� This

cycle uses intermittent wash

action with cool water and

slow spin to gently care for ne

washables and avoid shrinkage�

Place small items in mesh bags

before washing�

Lightly soiled

items

Express Prewash

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle to wash a few

lightly soiled items that are

needed in a hurry� This short

cycle combines high-speed

wash action and high-speed

spin for best cleaning and

shortened dry time�

Swimsuits,

items that need

rinsing only

Rinse &

Spin

N/A

Two Rinses Combines a rinse and high

speed spin for loads requiring

an additional rinse cycle or to

complete a load after power

interruption� Also use for loads

that require rinsing only� If you

want to Drain & Spin only,

select the Rinse & Spin cycle;

then touch to turn o the Two

Rinses option� Use Drain & Spin

to spin excess water out of a

load�

No clothes

in washer

Clean

Washer

N/A

N/A N/A

Use this cycle every 30 washes

to keep the inside of your washer

fresh and clean� This cycle uses a

higher water level� Use with liquid

chlorine bleach to thoroughly

clean the inside of your washer�

This cycle should not be

interrupted� See “Washer Care�”

IMPORTANT: Do not place

garments or other items in the

washer during the Clean Washer

cycle� Use this cycle with an

empty wash tub�

* Wash temperatures vary according to the chosen cycle setting� All rinses are cold�

CYCLE GUIDE

Settings shown are default settings for that cycle. Once you select a cycle, the default modiers or the previous set modiers for

that cycle will be lit. For best fabric care, choose the cycle that best ts the load being washed. Not all cycles and options are available

on all models�

* Wash temperatures vary according to the chosen cycle setting� All rinses are cold�

Items to Wash: Cycle: Wash

Temp:*

Soil

Level:

Spin

Speed:

Available

Options:

Cycle Details:

Heavily soiled,

colorfast

fabrics

Sanitize

w/Oxi &

Steam or

Sanitize

w/Oxi

(depending

on model)

Prewash

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle to eliminate

99�9% of bacteria when used

in conjunction with the Oxi

option� Preset cycle setting

must be used to achieve the

proper sanitization� Be sure to

add an Oxi product to the Oxi

dispenser�

Heavily soiled

white fabrics

Whites Prewash

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

This cycle adds liquid chlorine

bleach to the load at the

proper time for improved

whitening of soiled white

fabrics�

Bright or darkly

colored cottons,

linens, casual

and mixed

loads

Cold Clean Prewash

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Cold water with an additional

wash action gently lifts stains

while caring for fabrics�

Settings may be adjusted as

desired, but must use only cold

water settings�

Large items

such as sheets,

sleeping

bags, small

comforters,

jackets, small

washable rugs

Bulky/

Bedding

Prewash

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle to wash large

items such as jackets and small

comforters� The washer will

ll with enough water to wet

down the load before the wash

portion of the cycle begins, and

uses a higher water level than

other cycles�

Sturdy fabrics,

colorfast items

Heavy

Duty

Prewash

Deep Fill

TimedOxi

Two Rinses

Fabric Softener

Stain Treat or

Stain Boost

Use this cycle for heavily soiled

or sturdy cotton items� This

cycle combines high-speed

wash action, longer wash time,

and extra high-speed spin to

shorten drying times� Adjust

temperature settings as needed�

USING YOUR WASHER

• Empty pockets� Loose change, buttons, or any small object

can pass under the washplate and become trapped, causing

unexpected sounds.

• Sort items by recommended cycle, water temperature,

and colorfastness�

• Separate heavily soiled items from lightly soiled�

• Separate delicate items from sturdy fabrics�

• Do not dry items if stains remain after washing; heat can

set stains into fabric�

• Treat stains promptly�

• Close zippers, fasten hooks, tie strings and sashes�

Remove non-washable trim and ornaments�

• Mend rips and tears to avoid further damage to items

during washing�

Helpful Tips:

• For best performance, use HE liquid detergent when washing

bulky items�

• When washing waterproof or water-resistant items, load

evenly� See “Cycle Guide” for tips and more information

on using the Bulky/Bedding cycle�

• Use mesh bags to help prevent tangling when washing

delicate or small items�

• Turn knits inside out to avoid pilling� Separate lint-takers from

lint-givers� Synthetics, knits, and corduroy fabrics will pick up

lint from towels, rugs, and chenille fabrics�

NOTE: Always read and follow fabric care labels instructions

to avoid damage to your items�

1. Sort and prepare your laundry

For best performance, load items in

loose heaps evenly around the washplate�

Try mixing dierent sized items to reduce

tangling�

IMPORTANT: Items need to move freely

for best cleaning and to reduce wrinkling and tangling�

3. Load laundry into washer

Single-dose laundry packet, color-safe bleach, or fabric

softener crystals can be added to the basket prior to adding

laundry�

NOTE: Do not add clothes to washer basket prior to adding

laundry products. Always follow manufacturer’s instructions.

2. Add laundry products, if desired

6. Add liquid fabric softener

or Oxi to dispenser

Pour a measured amount of liquid fabric softener

or Oxi-type boosters into tray; always follow

manufacturer’s directions for correct amount of

fabric softener or Oxi based on your load size.

Close dispenser drawer, then select TimedOxi

and/or Fabric Softener option. Oxi is added

during main wash and Fabric Softener is added during rinse�

IMPORTANT: TimedOxi and/or Fabric Softener option must

be selected to ensure proper distribution at correct time in

cycle. Do not overll or dilute. Overlling dispenser will cause

fabric softener to immediately dispense into washer�

If Two Rinses option is selected, fabric softener will be

dispensed into the last rinse�

It is normal for a small amount of water to remain in the

dispenser at the end of a cycle�

Liquid

Chlorine Bleach

5. Add liquid chlorine bleach to dispenser

Do not overll, dilute, or use more than 1 cup (236 mL).

Do not use color-safe bleach or Oxi products in the same

cycle with liquid chlorine bleach�

Fabric softener tray

Add a measured amount of HE liquid

detergent into detergent tray� This tray holds

3 oz. (89 mL). If adding powder HE detergent, remove inside

tray. Do not overll tray – adding too much detergent may

cause detergent to be dispensed into the washer too early�

NOTE: Make sure tray is in drawer when using liquid detergent

and removed when using powder detergent� Do not go over the

Max line.

IMPORTANT: Use only High Eciency detergents. The package

will be marked “HE” or “High Eciency.” Low-water washing

creates excessive sudsing with a non-HE detergent. Using

non-HE detergent will likely result in longer cycle times and

reduced rinsing performance� It may also result in component

malfunction and, over time, buildup of mold or mildew� HE

detergents should be low-sudsing and quick-dispersing to

produce the right amount of suds for the best performance�

They should hold soil in suspension so it is not redeposited onto

clean clothes. Not all detergents labeled as High Eciency

are identical in formulation and their ability to reduce suds�

For example, natural, organic, or homemade HE detergents

may generate a high level of suds� If you use one of these

and see an “F0E2” error code appear in the display, consider

using a dierent HE detergent. Always follow the detergent

manufacturer’s instructions to determine the amount of

detergent to use. Do not go over the Max line on the dispenser.

HELPFUL TIP: See “Washer Maintenance” for information on

the recommended method of cleaning washer dispenser trays�

4. Add HE detergent

HE removable

detergent tray

NOTE: Do not add single-dose laundry packets, color-safe

bleach, or fabric softener crystals to dispensers� They will not

dispense correctly�

Using Laundry Product Dispensers

Oxi tray

7. Touch Power button to turn on washer

Make sure the dispenser drawer is closed completely, then

touch the Power button to turn on the washer� Other methods

of turning the washer on include opening the lid or turning

the Wash Cycle knob�

Turn cycle knob to choose your wash cycle�

8. Select cycle

9. Select cycle modiers, if desired

Once you select a cycle, the default settings for that cycle

will be lit. Touch the cycle modier buttons to change the

Wash Temp, Soil Level, and Spin Speed, if desired� Not all

settings are available with all cycles� Even for cold wash

settings, some warm water may be added to the washer

to maintain a minimum temperature�

NOTE: Always read and follow fabric care label instructions

to avoid damage to your items� If not sure which temperature

to use, refer to the diagram above or select a cooler temperature�

11. Touch and hold Start/Pause/Unlock Lid

button to begin wash cycle

10. Select cycle options

Select any other cycle options you may wish to add, if not

previously set� Some cycles will automatically add certain

options such as Two Rinses. These may be turned o,

if desired�

NOTE: Not all options are available with all cycles�

Touch and hold the Start/Pause/Unlock Lid button for up to

3 seconds to start the wash cycle. When the cycle has nished,

the Complete indicator will light and the end-of-cycle signal

will sound (if set). Promptly remove items when cycle is done

to avoid odor, reduce wrinkling, and avoid rusting of metal

hooks, zippers, and snaps�

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed items:

Touch the Start/Pause/Unlock Lid button to pause the washer;

the lid will unlock once the washer movement has stopped�

This may take several minutes if the load was spinning at high

speed� Then close the lid and touch and hold the Start/Pause/

Unlock Lid button again for up to 3 seconds to restart the

cycle�

IMPORTANT: If the lid is left open for more than 10 minutes,

the water will pump out and the F8E6 error code will appear

on the display�

Light soils

Colors that bleed

or fade

Heavy Soils

Whites

Pastels

Moderate soils

Bright colors

Steam model shown

Replace inlet hoses after 5 years of use to reduce the risk

of hose failure� Periodically inspect and replace inlet hoses

if bulges, kinks, cuts, wear, or leaks are found�

When replacing your inlet hoses, mark the date of

replacement on the label with a permanent marker�

NOTE: This washer does not include inlet hoses�

See the Installation Instructions for more information�

WATER INLET HOSES

WASHER CARE

Recommendations to Help Keep Your Washer Clean

and Performing at Its Best

1. Always use High Eciency (HE) detergents and follow

the HE detergent manufacturer’s instructions regarding the

amount of HE detergent to use� Never use more than the

recommended amount because that may increase the rate

at which detergent and soil residue accumulate inside your

washer, which in turn may result in undesirable odor�

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent

accumulate�

3. Always leave the washer lid open between uses to help

dry out the washer and prevent the buildup of odor-causing

residue�

Cleaning Your Top-Loading Washer

Read these instructions completely before beginning the

routine cleaning processes recommended below� This Washer

Maintenance Procedure should be performed, at a minimum,

once per month or every 30 wash cycles, whichever occurs

sooner, to control the rate at which soils and detergent may

otherwise accumulate in your washer�

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions

provided above, and use this recommended monthly cleaning

procedure:

Clean Washer Cycle

This washer has a special cycle that uses higher water volumes

in combination with liquid chlorine bleach to clean the inside

of the washer�

Begin procedure

Chlorine Bleach Procedure:

a. Open the washer lid and remove any clothing or items�

b. Add 1 cup (236 mL) of liquid chlorine bleach to the

bleach compartment�

NOTE: Use of more liquid chlorine bleach than is

recommended above could cause washer damage

over time�

c. Close the washer lid�

d. Do not add any detergent or other chemical to the

washer when following this procedure�

e. Select the Clean Washer cycle�

f. Touch and hold the Start/Pause/Unlock Lid button to

begin the cycle� The Clean Washer Cycle Operation

is described below�

NOTE: For best results, do not interrupt the cycle� If the

cycle must be interrupted, touch the Power button. (For

models with no Power button, touch and hold the Start/

Pause/Unlock Lid button for three seconds). After the Clean

Washer cycle has stopped, run a

Rinse & Spin

cycle to rinse

cleaner from washer�

WASHER MAINTENANCE

WASHER CARE (cont.)

Description of Clean Washer Cycle Operation:

1. This cycle will ll to a water level higher than in normal

wash cycles to provide rinsing at a level above the water

line for normal wash cycle�

2. During this cycle, there will be some agitation and spinning

to increase the removal of soils�

After this cycle is complete, leave the lid open to allow

for better ventilation and drying of the washer interior�

Cleaning the Dispensers

After a period of using your washer, you may nd some

residue buildup in the washer’s dispensers. To remove residue

from the dispensers, wipe them with a damp cloth and towel

dry� Do not attempt to remove the dispensers or trim for

cleaning� The dispensers and trim are not removable� If your

model has a dispenser drawer, however, remove the drawer

and clean it before or after you run the Clean Washer cycle�

Use an all-purpose surface cleaner, if needed�

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills�

Use only mild soaps or cleaners when cleaning external

washer surfaces�

IMPORTANT: To avoid damaging the washer’s nish,

do not use abrasive products�

Operate your washer only when you are home� If moving,

or not using your washer for a period of time, follow these

steps:

1. Unplug or disconnect power to washer�

2. Turn o water supply to washer to avoid ooding due

to water pressure surge�

NON-USE AND VACATION CARE

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage,

or moving:

1. Refer to Installation Instructions to locate, level, and

connect washer�

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses� Reconnect water inlet hoses�

Turn on both water faucets�

2. Plug in washer or reconnect power�

3. Run washer through Bulky/Bedding cycle to clean washer

and remove antifreeze, if used. Use only HE High Eciency

detergent. Use half the manufacturer’s recommended

amount for a medium-size load�

TRANSPORTING YOUR WASHER

1. Shut o both water faucets. Disconnect and drain water

inlet hoses�

2. If washer will be moved during freezing weather, follow

“Winter Storage Care” directions before moving�

3. Disconnect drain hose from drain system�

4. Unplug power cord�

5. Place inlet hoses inside washer basket�

6. Drape power cord and drain hose over the console and

secure with masking tape�

7. Place foam packing ring from original shipping materials

back inside washer� If you do not have packing ring, place

heavy blankets or towels into basket opening� Close lid

and place tape over lid and down front of washer� Keep

lid taped until washer is placed in new location� Transport

washer in upright position�

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze� Because some water may stay in

hoses, freezing can damage washer� If storing or moving

during freezing weather, winterize your washer�

To winterize washer:

1. Shut o both water faucets; disconnect and drain water

inlet hoses�

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse & Spin cycle for about 30 seconds

to mix antifreeze and remaining water.

3. Unplug washer or disconnect power�

CLEANING YOUR DISPENSER

IMPORTANT: Dispenser drawer and tray are not dishwasher

safe�

You may nd laundry product residue left over in your dispenser

drawer� To remove residue, follow this recommended cleaning

procedure:

1. Pull drawer out until you feel resistance�

2. Push 2 tabs downward, then continue pulling out�

3. Wash in warm, soapy water, using a mild detergent�

4. Rinse with warm water�

5. Air dry or dry with a towel, then place back into slot�

TROUBLESHOOTING

If you experience Possible Causes Solution

Vibration or O-Balance

Vibration, rocking, or

“walking”

Feet may not be in contact with the

oor and locked.

Front and rear feet must be in rm contact with oor, and washer

must be level to operate properly� Jam nuts must be tight against

the bottom of the cabinet�

Washer may not be level� Check oor for exing or sagging. If ooring is uneven, a ¾"

(19 mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in the Installation Instructions�

Vibration during spinning

or washer stopped with

all dial lights ashing

Load could be unbalanced� Load items in loose heaps evenly around the washplate� Adding

wet items to washer or adding more water to basket could

unbalance washer�

Avoid washing single items� Balance a single item such as a rug

or jeans jacket with a few extra items. If the dial is ashing,

redistribute the load, close the lid, and touch and hold the Start/

Pause/Unlock Lid button�

Use Bulky/Bedding cycle for oversized, non-absorbent items such

as comforters or poly-lled jackets. Other items may not be

appropriate for Bulky/Bedding cycle� See “Cycle Guide�”

Item or load not suitable for selected cycle� See “Cycle Guide”

and “Using Your Washer�”

Noises

Clicking or metallic noises Objects caught in washer drain

system�

Empty pockets before washing� Loose items such as coins could fall

between basket and tub or may block pump� It may be necessary

to call for service to remove items�

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the stainless steel basket�

Gurgling or humming Washer may be draining water� It is normal to hear the pump making a continuous humming

sound with periodic gurgling or surging as nal amounts of water

are removed during the spin/drain cycles�

Humming Load sensing may be occurring� You may hear the hum of the sensing spins after you have started

the washer� This is normal�

Whirring Basket may be slowing down� You may hear the whirring sound of the basket decelerating�

This is normal�

Water Leaks

Check the following for

proper installation:

Washer not level� Water may splash o basket if washer is not level.

Fill hoses not attached tightly� Tighten ll-hose connection.

Fill hose washers Make sure all four ll hose at washers are properly seated.

Drain hose connection Pull drain hose from washer cabinet and properly secure it to

drainpipe or laundry tub�

Do not place tape over drain opening�

Check household plumbing for leaks

or clogged sink or drain�

Water can back up out of a clogged sink or drainpipe� Check

all household plumbing for leaks (laundry tubs, drain pipe, water

pipes, and faucets.)

Washer not loaded as recommended� An unbalanced load can cause basket to be out of alignment

and cause water to splash o tub. See “Using Your Washer” for

loading instructions�

Washer not performing as expected

Not enough water

in washer

Load not completely covered in water� This is normal operation for an HE low-water washer� The load

will not be completely underwater� The washer senses load

sizes and adds correct amount of water for optimal cleaning�

See “What’s New under the Lid.”

IMPORTANT: Do not add more water to washer� Adding water lifts

the items o the washplate, resulting in less eective cleaning.

Run Clean Washer cycle to optimize the water level and wash

performance�

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll;

washer stops working

(cont.)

Check proper electrical supply� Plug power cord into a grounded 3 prong outlet�

Do not use an extension cord.

Ensure there is power to outlet�

Reset a tripped circuit breaker� Replace any blown fuses�

NOTE: If problems continue, contact an electrician�

Normal washer operation� Lid must be closed for washer to run�

Washer will pause during certain phases of cycle� Do not interrupt

cycle�

Washer may be stopped to reduce suds�

Washer may be tightly packed� Remove several items, rearrange load evenly around the washplate�

Close lid and touch and hold the Start/Pause/Unlock Lid button�

Add only 1 or 2 additional items after washer has started�

Do not add more water to the washer�

Not using HE detergent or using too

much HE detergent�

Only use HE detergent� Suds from regular detergents can slow or

stop the washer� Always measure detergent and follow detergent

directions based on your load requirements�

To remove suds, cancel cycle� Select RINSE & SPIN� Select your cycle�

Touch and hold

the Start/Pause/Unlock Lid button

� Do not add more

detergent�

Washer not draining/

spinning; loads are

still wet

Small items may have been caught

in pump or between basket and tub,

which can slow draining�

Empty pockets and use garment bags for small items�

Using cycles with a lower spin speed� Cycles with lower spin speeds remove less water than cycles

with high spin speeds� Use the recommended cycle/spin speed

for your item�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll;

washer stops working

Check for proper water supply� Both hoses must be attached and have water owing to inlet valve.

Both hot and cold water faucets must be turned on�

Check that inlet valve screens have not become clogged�

Check for any kinks in inlet hoses, which can restrict water ow.

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer not draining/

spinning, loads are still

wet (cont.)

Washer may be tightly packed

or unbalanced�

Tightly packed loads may not allow the washer to spin correctly,

leaving the load wetter than normal� Evenly arrange the wet load

for balanced spinning. Select DRAIN & SPIN to remove excess

water� See “Using Your Washer” for loading recommendations�

Load o balance. See “Vibration or O-Balance” in “Troubleshooting” section for

more information�

Check plumbing for correct

drain hose installation� Drain hose

extends into standpipe farther than

4.5" (114 mm).

Check drain hose for proper installation� Use drain hose form

and securely attach to drainpipe or tub� Do not tape over drain

opening. Lower drain hose if the end is higher than 96" (2.4 m)

above the oor. Remove any clogs from drain hose.

Not using HE detergent or using too

much HE detergent�

Suds from regular detergent or using too much detergent can

slow or stop draining or spinning� Use only HE detergent� Always

measure and follow detergent directions for your load� To remove

extra suds, select RINSE & SPIN. Do not add detergent.

Dry spots on load after

cycle

High spin speeds extract more

moisture than traditional top-load

washers�

The high spin speeds combined with airow during the nal spin

can cause items near the top of the load to develop dry spots

during the nal spin. This is normal.

Incorrect or wrong wash

or rinse temperatures

Check for proper water supply� Make sure hot and cold inlet hoses are not reversed�

Both hoses must be attached to both washer and faucet, and have

both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged�

Remove any kinks in hoses�

Energy-saving controlled wash

temperatures�

ENERGY STAR

qualied washers use cooler wash and rinse

water temperatures than traditional top-load washers�

This includes cooler hot and warm washes�

Load not rinsed Check for proper water supply� Make sure hot and cold inlet hoses are not reversed�

Both hoses must be attached and have water owing to the

inlet valve�

Both hot and cold water faucets must be on�

Inlet valve screens on washer may be clogged�

Remove any kinks in the inlet hose�

Not using HE detergent or using too

much HE detergent�

The suds from regular detergent can cause the washer to operate

incorrectly�

Use only HE detergent� Be sure to measure correctly�

Always measure detergent and follow detergent directions based

on load size and soil level�

Washer may be tightly packed� The washer is less ecient at rinsing when load is tightly packed.

Load items in loose heaps evenly around the washplate�

Use cycle designed for the fabrics being washed�

Add only 1 or 2 additional items after washer has started�

Fabric softener option not selected� When using fabric softener, be sure the Fabric Softener option

is selected�

Sand, pet hair, lint, etc�

on load after washing

Heavy sand, pet hair, lint, and

detergent or bleach residues may

require additional rinsing�

Add Two Rinses to the selected cycle�

Load is tangling Washer not loaded as recommended� Load items in loose heaps evenly around the washplate�

Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of items being washed�

Wash action and/or spin speed too

fast for load�

Select a cycle with a slower wash action and slower spin speed�

Note that items will be wetter than when using a higher spin speed�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Not cleaning or

removing stains

Wash load not completely

covered in water�

Washer senses load size and adds correct amount of water�

This is normal and necessary for clothes to move�

Added more water to washer� Do not add more water to washer� Adding water lifts the items

o the washplate, resulting in less eective cleaning.

Washer not loaded as recommended� Load items in loose heaps evenly around the washplate�

Add only 1 or 2 additional items after washer has started�

Adding detergent on top of load� Add detergent, Oxi products, and color-safe bleach to the bottom

of the basket before adding the load items�

Not using HE detergent or using too

much HE detergent�

The suds from regular detergent can prevent washer from

operating correctly�

Use only HE detergent� Be sure to measure correctly�

Always measure detergent and follow detergent directions based

on load size and soil level�

Not using correct cycle for fabric

type�

Use a higher soil level cycle option and warmer wash temperature

to improve cleaning�

If using Express cycle (on some models), wash only a few items.

Use Whites, Heavy Duty, or Cold Clean cycle for tough cleaning�

See the “Cycle Guide” to match your load with the best cycle�

Not using dispensers� Use dispensers to avoid chlorine bleach and fabric softener

staining�

Load dispensers before starting a cycle�

Avoid overlling.

Do not add products directly onto load�

Not washing like colors together� Wash like colors together and remove promptly after the cycle

is complete to avoid dye transfer�

Odors Monthly maintenance not done

as recommended�

Run the Clean Washer cycle after every 30 washes� See “Washer

Care” in “Washer Maintenance�”

Unload washer as soon as cycle is complete�

Not using HE detergent or using too

much HE detergent�

Use only HE detergent� Be sure to measure correctly�

Always follow the detergent directions�

See “Washer Care” section�

Fabric Damage Sharp items were in pockets during

wash cycle�

Empty pockets, zip zippers, and snap or hook fasteners before

washing to avoid snags and tears�

Strings and straps could have tangled� Tie all strings and straps before starting wash load�

Items may have been damaged

before washing�

Mend rips and broken threads in seams before washing�

Fabric damage can occur if the load

is tightly packed�

Load items in loose heaps evenly around washplate�

Load items should move freely during the wash to avoid damage�

Use cycle designed for the fabrics being washed�

Add only 1 or 2 additional items after washer has started�

Garment care instructions may not

have been followed�

Always read and follow garment manufacturer’s care label

instructions� See the “Cycle Guide” to match your load with

the best cycle�

Liquid chlorine bleach may have been

added incorrectly�

Do not pour liquid chlorine bleach directly onto load� Wipe up

bleach spills�

Undiluted bleach will damage fabrics� Do not use more than

recommended by manufacturer�

Do not place load items on top of bleach dispenser when loading

and unloading washer�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Incorrect dispenser

operation

Clogged dispensers or laundry

products dispensing too soon�

Do not overll dispenser. Overlling causes immediate dispensing.

Always select Fabric Softener option to ensure proper dispensing�

Load dispensers before starting a cycle�

It is normal for small amounts of water to remain in dispenser

at the end of the cycle�

Homes with low water pressure may result in residual powder

in the dispenser� To avoid, select a warmer wash temperature

if possible, depending on your load�

Liquid chlorine bleach not used

in dispenser or TimedOxi option

not selected�

Use only liquid chlorine bleach in the bleach dispenser�

You may only place Oxi products directly in the liquid chlorine

bleach dispenser. If using Oxi products, be sure to select

TimedOxi option. Do not use both liquid chlorine bleach

and Oxi product in the same load.

Powdered detergent

not dissolving completely

in load

Using too much HE detergent� Follow the manufacturer’s instructions to determine the amount

of detergent to use�

Water temperature is very cold� Select a warmer wash temperature�

Try adding the detergent to the basket prior to adding laundry

rather than using the detergent dispenser�

Single-dose laundry

packet not dissolving

Adding laundry packet incorrectly� Be sure laundry packet is added to washer basket before adding

clothes. Follow the manufacturer’s instructions to avoid damage

to your items�

Error Code Appears in Display

“LF” (too long to ll)

appears in display

Washer taking too long to ll. Drain

extends more than 4.5" (114 mm) into

standpipe�

Check plumbing for correct drain hose installation� Use drain hose

form and attach securely to drainpipe or tub� Do not tape over

drain opening� See Installation Instructions�

“--” Cycle knob is not on cycle� This is not an error� The selector knob is not on a cycle� Rotate

your selector knob until a cycle lights up�

F## code (F-type error

code) appears in display

System error code� Touch the Start/Pause/Unlock Lid button once to clear the code�

Then touch the Start/Pause/Unlock Lid button again to restart

washer� If code appears again, call for service�

F1E1 ACU (Appliance

control fault)

Internal ACU failure� Call for service�

F2E3 UI/ACU mismatch ACU/UI initialization error� Call for service�

F3E1 Water level sensing

failure

Pressure sensor on ACU failure� Call for service�

F5E2 Lid lock will not

lock if lid lock failure

An item in the load may be keeping

the lid from locking�

Check for items directly under the lid�

F5E3 Lid cannot unlock Objects on washer lid prevent it from

unlocking�

Remove objects, such as baskets of laundry, from top of washer�

F6E2 or F6E3

Communication Error:

UI cannot communicate

ACU or UI synchronization error� Remove power from the washer� Let washer set for 5 minutes for

the washer to completely power down� Apply power to washer and

check for error codes� If the error code persists call for service�

F8E6 (water hazard)

will appear in display

Lid is left open for more than

10 minutes and water has

pumped out�

Make sure lid is closed before starting a cycle and/or during

prewash (soak).

Check plumbing for correct drain hose installation� Use drain hose

form and attach securely to drainpipe or tub� Do not tape over

drain opening� See Installation Instructions�

“drn” “dr” (F9E1) (drain

pump system problem –

long drain) appears in

display

Washer taking too long to drain

water. Drain extends more than

4.5" (114 mm) into standpipe.

Check plumbing for correct drain hose installation� Use drain hose

form and attach securely to drainpipe or tub� Do not tape over

drain opening�

Lower drain hose if the end is higher than 96" (2.4 m) above

the oor. Remove any clogs from drain hose. See Installation

Instructions�

“Ofb” (O Balance) Load not balanced or evenly

distributed around the basket�

Cycle is paused as indicated by the ashing Start/Pause/Unlock

Lid indicator� Open the lid, redistribute the load, and close the lid�

Touch and hold the Start/Pause/Unlock Lid button to resume�

TROUBLESHOOTING

First try the solutions suggested here for assistance and to possibly avoid a service call�

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