HP LaserJet 9000 Service Manual

hp LaserJet 9000

9000n•9000dn•9000hns

service

HP LaserJet 9000 Series printer

Service_____________________

adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Part number: C8519-90912 First Edition, May 2001

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

Adobe® and PostScript® are trademarks of Adobe Systems Incorporated which may be registered in certain jurisdictions.

NERGY STAR

mark of the United States Environmental Protection Agency.

is a U.S. registered service

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

List of tables List of figures 1 Product information

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

External assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Interface connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Optional accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Regulatory requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . 23

Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Worldwide service and support offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

2 Product requirements

Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Guidelines for selecting paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Special media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Storing print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Testing media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Tools and suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Media input/output options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Trays, bins, and paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

3 Product configuration

Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Control panel keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Numeric keypad commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Settings and defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Setting the display language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Setting tray registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Printer driver information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

C8519-90912 iii

Control panel menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Using a menu map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Menu map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Retrieve job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Paper handling menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Network and mass storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Remote firmware upgrade (RFU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Downloading the new firmware to the printer. . . . . . . . . . . . . . . . . . . . . . . . 64

Using HP Web JetAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

4 Product maintenance

Preventative maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Preventive maintenance kit contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Cleaning the printer and accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

General cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Internal cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Fuser cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Print cartridge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Handling instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Refilled print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Print cartridge weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Print cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Saving toner with EconoMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

5 Theory of operation

Basic operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Sequence of operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Power-on sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Timing chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

DC controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

DC controller operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

High-voltage power supply circuit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Low-voltage power supply unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Formatter hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Formatter subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Laser/scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

The eight processes of image formation . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Print cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Pickup and feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Media-size detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Media-level detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Multifeed prevention. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Overhead transparency detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Fuser wrapping jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Optional tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Tray 1 driver PCB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Sequence of operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Pickup and feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

iv Table of contents C8519-90912

Optional tray 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Tray 4 driver PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Pickup and feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Media level and size detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Optional 3000-sheet stapler/stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Power-on sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Main modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Paper path and jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Stapler bin full condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Optional 3000-sheet stacker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Controller PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Power-on sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Main modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Paper path and jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Stacker bin full condition. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

6 Removal and replacement

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Removal and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Repair notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Electrostatic discharge (ESD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Required tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Orientation of the printer (with tray 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Right top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Left top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Right door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Right lower cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Left door and diverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Left back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Rail covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Top assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Laser/scanner assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Delivery fan assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Delivery assembly fans and face-down bin fan (fans #3, #6, and #4) . . . .132

Delivery motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Cartridge release lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Front assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Transfer roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Tray 2 or tray 3 (interchangeable). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Rollers (pickup, feed, or separation). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Fuser jam removal knob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Registration jam removal knob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Right assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Paper input unit (PIU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Registration assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

C8519-90912 v

Transfer guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Left assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Duplexer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Fuser assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Back assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Low-voltage power supply (LVPS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

High-voltage power supply (HVPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

DC controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Toner-sensor contact assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Cartridge memory PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Drum motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Feed-drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Power supply fan (fan #1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Cartridge fan (fan #5). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Controller fan (fan #2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

2000-sheet feeder (tray 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Left side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Back covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Tray 4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Rollers (pickup, feed, and separation) . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Registration assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Drive motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Drive assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Paper-size detection switch PCB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Pickup assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Paper connecting unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

3000-sheet stapler/stacker and 3000-sheet stacker. . . . . . . . . . . . . . . . . . . . . 171

Output accessory removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Parts removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Orientation of the stapler/stacker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Face-up bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Stapler/stacker bin (stapler/stacker only) or stacker bin (stacker only) . . . 173

Back inner cover and front inner cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Front cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Foot cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Door assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Controller PCA cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Flipper assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Paper path assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Accumulator wings (stapler/stacker only) . . . . . . . . . . . . . . . . . . . . . . . . . 181

Paper stopper clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Accumulator assembly (stapler/stacker only). . . . . . . . . . . . . . . . . . . . . . . 183

Carriage assembly (stapler/stacker only) . . . . . . . . . . . . . . . . . . . . . . . . 185

Offset module (stacker only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Stapler (stapler/stacker only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Controller PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

LED PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Interlock switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Safety switch assembly (stapler/stacker only) . . . . . . . . . . . . . . . . . . . . . . 192

Optical sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Cable assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Casters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

vi Table of contents C8519-90912

7 Troubleshooting

Troubleshooting process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Basic troubleshooting process flow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

Preliminary operating checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

General troubleshooting information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Miscellaneous problems and solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Power-on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Troubleshooting with control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . 207

Control panel display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Event log page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Control panel messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Control panel and event log message format. . . . . . . . . . . . . . . . . . . . . . .211

Printer message tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Alphabetic error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Numeric error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

User/service level diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238

Paper path test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Service test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Setting the display language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Re-initializing a hard disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Service level diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Service mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Accessories diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

2000-sheet feeder diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

3000-sheet stapler/stacker and stacker diagnostics . . . . . . . . . . . . . . . . .249

Jam troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Customer print job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Clearing jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Evaluate the information pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Jetdirect page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Usage page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

File directory page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Image-formation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Check the print cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Image defect tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Repeating defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Media troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

Determine the problem source: print media or printer . . . . . . . . . . . . . . . . 274

Isolate a paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Isolate a media brand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Isolate a media type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Communication troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Communications check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Jetdirect configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Verify network and server operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

C8519-90912 vii

8 Parts and diagrams

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Consumables, supplies, accessories, FRUs, and documentation. . . . . . . 281

Common hardware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Illustrations and parts lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

External covers and panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Left door and diverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Right cover assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Internal components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Drum feed drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Fuser delivery drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Cartridge lifter assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

500-sheet trays (tray 2 and 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Paper input unit (PIU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Registration assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Transfer roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

PCB assembly location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

2000-sheet feeder (optional tray 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 310

2000-sheet feeder (optional tray 4) main body . . . . . . . . . . . . . . . . . . . . . 310

2000-sheet feeder (optional tray 4) drive assembly. . . . . . . . . . . . . . . . . . 314

2000-sheet feeder (optional tray 4) PCB location . . . . . . . . . . . . . . . . . . . 315

Optional tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Optional tray 1 assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Paper handling output device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

3000-sheet stapler/stacker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 318

3000-sheet stacker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Numerical parts list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Index

viii Table of contents C8519-90912

List of tables

Table 1. Features of the HP LaserJet 9000 Series printers . . . . . . . . . . . . . . . .16

Table 2. Configuration comparison . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Table 3. Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 4. Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Table 5. Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Table 6. Noise-level specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Table 7. Determining basis weight of paper . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Table 8. Paper weight equivalence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Table 9. Tools and suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Table 10. Optional tray 1 media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Table 11. Tray 2 and tray 3 media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Table 12. Optional tray 4 paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Table 13. Duplexer paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Table 14. 3000-sheet stapler/stacker and 3000-sheet stacker media sizes . . . 44

Table 15. Control panel key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Table 16. Printer state and numeric key effect . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Table 17. Factory default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Table 18. Retrieve job menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table 19. Information menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table 20. Paper handling menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Table 21. Configure device menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Table 22. Storing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Table 23. Normal sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Table 24. Failure sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Table 25. Pickup and feed system sensors and switches . . . . . . . . . . . . . . . . .99

Table 26. Pickup and feed system motors and solenoids . . . . . . . . . . . . . . . .101

Table 27. Primary steps for troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Table 28. Power-on defects or blank display . . . . . . . . . . . . . . . . . . . . . . . . . . 206

Table 29. Alphabetic error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211

Table 30. Numeric error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Table 31. Service test abnormality codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Table 32. Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Table 33. DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Table 34. 2000-sheet feeder light pattern interpretation . . . . . . . . . . . . . . . . .248

Table 35. Stapler/stacker and stacker user light pattern interpretation . . . . . .252

Table 36. General jam troubleshooting questions . . . . . . . . . . . . . . . . . . . . . . 254

Table 37. Printer devices troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Table 38. Image quality checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Table 39. Image defects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Table 40. Consumables, supplies, accessories, FRUs, and documentation . 281

Table 41. Hardware table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Table 42. Common torque values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283

Table 43. Printer external covers and panels . . . . . . . . . . . . . . . . . . . . . . . . .285

Table 44. Left door and diverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Table 45. Right cover assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Table 46. Internal components (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Table 47. Internal components (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Table 48. Internal components (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Table 49. Internal components (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

C8519-90912 ix

Table 50. Drum feed drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Table 51. Fuser delivery drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Table 52. Cartridge lifter assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Table 53. 500-sheet trays (tray 2 and 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Table 54. PIU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Table 55. Registration assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Table 56. Transfer roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Table 57. Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Table 58. PCB assembly location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Table 59. 2000-sheet feeder (optional tray 4) main body (1 of 2) . . . . . . . . . . 311

Table 60. 2000-sheet feeder (optional tray 4) main body (2 of 2) . . . . . . . . . . 313

Table 61. 2000-sheet feeder (optional tray 4) drive assembly . . . . . . . . . . . . 314

Table 62. 2000-sheet feeder (optional tray 4) PCB location . . . . . . . . . . . . . . 315

Table 63. Optional tray 1 assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317

Table 64. 3000-sheet stapler/stacker (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 319

Table 65. 3000-sheet stapler/stacker (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 321

Table 66. 3000-sheet stacker (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Table 67. 3000-sheet stacker (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Table 68. Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Table 69. Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

x List of tables C8519-90912

List of figures

Figure 1. Sample identification label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 2. Front assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Figure 3. Back assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 4. Interface connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Figure 5. Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Figure 6. Requirements for base model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Figure 7. Requirements with 3000-sheet stapler/stacker and 2000-sheet

feeder installed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Figure 8. Sample seams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Figure 9. Adhesive labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Figure 10. Long, short, and diagonal grain curl . . . . . . . . . . . . . . . . . . . . . . . . . 37

Figure 11. Measuring curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Figure 12. Media trays, bins, and paper handling . . . . . . . . . . . . . . . . . . . . . . . 40

Figure 13. Control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Figure 14. Registration page (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Figure 15. Registration page (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Figure 16. Menu map page 1 (common functions) . . . . . . . . . . . . . . . . . . . . . . . 55

Figure 17. Menu map page 2 (common functions) . . . . . . . . . . . . . . . . . . . . . . . 56

Figure 18. Menu map page 3 (administrative funct ions) . . . . . . . . . . . . . . . . . .57

Figure 19. Menu map page 4 (administrative funct ions) . . . . . . . . . . . . . . . . . .57

Figure 20. Menu map page 5 (administrative funct ions) . . . . . . . . . . . . . . . . . .58

Figure 21. Menu map page 6, Control panel instructions . . . . . . . . . . . . . . . . . . 59

Figure 22. EIO slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Figure 23. Remove power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Figure 24. Remove print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Figure 25. Wipe residue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Figure 26. Replace print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 27. Lock print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Figure 28. Close front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Figure 29. Sample cleaning page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 30. Printer systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Figure 31. Sequence of operation block diagram . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 32. Timing diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Figure 33. Engine control system block diagram . . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 34. DC controller circuit block diagram . . . . . . . . . . . . . . . . . . . . . . . . . .85

Figure 35. High-voltage power supply block diagram . . . . . . . . . . . . . . . . . . . . 87

Figure 36. Power supply block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 37. Laser/scanner system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Figure 38. Image formation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Figure 39. Cutaway view of print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Figure 40. Pickup and feed system sensors and switches . . . . . . . . . . . . . . . . 98

Figure 41. Pickup and feed system motors and solenoids . . . . . . . . . . . . . . . .100

Figure 42. Optional tray 1 block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Figure 43. Optional tray 4 block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Figure 44. Stapler/stacker main modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Figure 45. Stapler/stacker jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Figure 46. Full bin condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Figure 47. Stacker main modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Figure 48. Stacker jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

C8519-90912 xi

Figure 49. Full bin condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Figure 50. View of front and right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 51. View of back and left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Figure 52. Removing the right top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Figure 53. Removing the left top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Figure 54. Removing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Figure 55. Removing the right door (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Figure 56. Removing the right door (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Figure 57. Removing the right lower cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Figure 58. Removing the left door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Figure 59. Removing the left back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Figure 60. Removing the back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Figure 61. Removing the rail covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Figure 62. Removing the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Figure 63. Removing the laser/scanner assembly . . . . . . . . . . . . . . . . . . . . . 129

Figure 64. Removing the delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Figure 65. Removing the delivery fan assembly . . . . . . . . . . . . . . . . . . . . . . . 131

Figure 66. Removing the delivery assembly fans and face-down bin fan

(1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 67. Removing the delivery assembly fans and face-down bin fan

(2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Figure 68. Removing the delivery motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Figure 69. Removing the cartridge release lever (1 of 2) . . . . . . . . . . . . . . . . 134

Figure 70. Removing the cartridge release lever (2 of 2) . . . . . . . . . . . . . . . . 134

Figure 71. Removing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Figure 72. Removing the transfer roller assembly . . . . . . . . . . . . . . . . . . . . . . 136

Figure 73. Removing tray 2 or tray 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Figure 74. Removing the rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Figure 75. Removing the fuser jam removal knob . . . . . . . . . . . . . . . . . . . . . . 138

Figure 76. Removing the registration jam removal knob . . . . . . . . . . . . . . . . . 139

Figure 77. Removing tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Figure 78. Removing the PIU (1 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 79. Removing the PIU (2 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Figure 80. Removing the PIU (3 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Figure 81. Removing the PIU (4 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Figure 82. Removing the PIU (5 of 5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Figure 83. Removing the registration assembly (1 of 2) . . . . . . . . . . . . . . . . . 144

Figure 84. Removing the registration assembly (2 of 2) . . . . . . . . . . . . . . . . . 144

Figure 85. Removing the transfer guide assembly . . . . . . . . . . . . . . . . . . . . . 145

Figure 86. Reinstalling the transfer guide assembly . . . . . . . . . . . . . . . . . . . . 145

Figure 87. Removing the duplexer (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Figure 88. Removing the duplexer (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Figure 89. Removing the fuser assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . . . 147

Figure 90. Removing the fuser assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . . . 147

Figure 91. Removing the formatter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Figure 92. Removing the LVPS (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 93. Removing the LVPS (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Figure 94. Removing the HVPS (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Figure 95. Removing the HVPS (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Figure 96. Removing the DC controller (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 97. Removing the DC controller (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 151

Figure 98. Removing the toner-sensor contact assembly . . . . . . . . . . . . . . . . 152

Figure 99. Removing the cartridge memory PCA . . . . . . . . . . . . . . . . . . . . . . 153

Figure 100. Removing the drum motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Figure 101. Removing the feed-drive assembly . . . . . . . . . . . . . . . . . . . . . . . 155

Figure 102. Removing the power supply fan . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Figure 103. Removing the cartridge fan (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 104. Removing the cartridge fan (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . 157

Figure 105. Removing the controller fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

xii List of figures C8519-90912

Figure 106. Removing the left side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Figure 107. Removing the right side cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Figure 108. Removing the back covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Figure 109. Removing tray 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Figure 110. Removing the rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Figure 111. Removing the registration assembly (1 of 2) . . . . . . . . . . . . . . . . . 164

Figure 112. Removing the registration assembly (2 of 2) . . . . . . . . . . . . . . . . . 164

Figure 113. Removing the drive motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Figure 114. Removing the drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .165

Figure 115. Removing the controller board (1 of 2) . . . . . . . . . . . . . . . . . . . . . 166

Figure 116. Removing the controller board (2 of 2) . . . . . . . . . . . . . . . . . . . . . 166

Figure 117. Removing the paper-size switch PCB (1 of 2) . . . . . . . . . . . . . . . 167

Figure 118. Removing the paper-size switch PCB (2 of 2) . . . . . . . . . . . . . . . 167

Figure 119. Removing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Figure 120. Removing the pickup assembly (1 of 2) . . . . . . . . . . . . . . . . . . . .169

Figure 121. Removing the pickup assembly (2 of 2) . . . . . . . . . . . . . . . . . . . .169

Figure 122. Removing the paper connecting unit . . . . . . . . . . . . . . . . . . . . . . . 170

Figure 123. View of front and left side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Figure 124. View of back and right side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Figure 125. Removing the face-up bin and the stapler/stacker bin . . . . . . . . .173

Figure 126. Removing the back inner cover and front in ner cover (1 of 2) . . .174 Figure 127. Removing the back inner cover and front in ner cover (2 of 2) . . .174

Figure 128. Removing the front cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Figure 129. Removing the back cover (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 176

Figure 130. Removing the back cover (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . 176

Figure 131. Removing the foot cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Figure 132. Removing the stapler/stacker and stacker door assembly . . . . . . 177

Figure 133. Removing the controller PCA cover . . . . . . . . . . . . . . . . . . . . . . . 178

Figure 134. Removing the flipper assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Figure 135. Removing the paper path assembly . . . . . . . . . . . . . . . . . . . . . . . 180

Figure 136. Removing the accumulator wings . . . . . . . . . . . . . . . . . . . . . . . . . 181

Figure 137. Removing the paper stopper clips . . . . . . . . . . . . . . . . . . . . . . . . . 182

Figure 138. Removing the accumulator assembly (1 of 3) . . . . . . . . . . . . . . . .183

Figure 139. Removing the accumulator assembly (2 of 3) . . . . . . . . . . . . . . . .183

Figure 140. Removing the accumulator assembly (3 of 3) . . . . . . . . . . . . . . . .184

Figure 141. Removing the carriage assembly (1 of 2) . . . . . . . . . . . . . . . . . . .185

Figure 142. Removing the carriage assembly (2 of 2) . . . . . . . . . . . . . . . . . . .185

Figure 143. Removing the offset module (1 of 2) . . . . . . . . . . . . . . . . . . . . . . .186

Figure 144. Removing the offset module (2 of 2) . . . . . . . . . . . . . . . . . . . . . . .186

Figure 145. Removing the stapler (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Figure 146. Removing the stapler (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Figure 147. Removing the stapler/stacker controller PCA . . . . . . . . . . . . . . . . 188

Figure 148. Removing the stacker controller PCA . . . . . . . . . . . . . . . . . . . . . . 188

Figure 149. Removing the stapler/stacker power supply . . . . . . . . . . . . . . . . . 189

Figure 150. Removing the stacker power supply . . . . . . . . . . . . . . . . . . . . . . . 189

Figure 151. Removing the LED PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Figure 152. Removing the interlock switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Figure 153. Removing the safety switch assembly . . . . . . . . . . . . . . . . . . . . . 192

Figure 154. Removing the optical sensors (1 of 3) . . . . . . . . . . . . . . . . . . . . . . 193

Figure 155. Removing the optical sensors (2 of 3) . . . . . . . . . . . . . . . . . . . . . . 193

Figure 156. Removing the optical sensors (3 of 3) . . . . . . . . . . . . . . . . . . . . . . 194

Figure 157. Removing the cable assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Figure 158. Removing the stationary caster . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Figure 159. Removing the adjustable caster . . . . . . . . . . . . . . . . . . . . . . . . . .195

Figure 160. Basic troubleshooting process flow (1 of 2) . . . . . . . . . . . . . . . . .200

Figure 161. Basic troubleshooting process flow (2 of 2) . . . . . . . . . . . . . . . . .201

Figure 162. Event log page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Figure 163. Example of events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Figure 164. Test print switch location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

C8519-90912 xiii

Figure 165. Sample test print page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Figure 166. Test print switch location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Figure 167. Sample test print page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Figure 168. 2000-sheet feeder label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Figure 169. Stapler/stacker label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Figure 170. Stacker label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250

Figure 171. Sample configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

Figure 172. Sample Jetdirect configuration page . . . . . . . . . . . . . . . . . . . . . . 259

Figure 173. Sample supplies status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Figure 174. Sample usage page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Figure 175. Sample file directory page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Figure 176. Image defect examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Figure 177. Repeating defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Figure 178. Wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Figure 179. Printer external covers and panels . . . . . . . . . . . . . . . . . . . . . . . . 284

Figure 180. Left door and diverter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Figure 181. Right cover assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Figure 182. Internal components (1of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290

Figure 183. Internal components (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Figure 184. Internal components (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294

Figure 185. Internal components (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Figure 186. Drum feed drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Figure 187. Fuser delivery drive assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Figure 188. Cartridge lifter assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

Figure 189. 500-sheet trays (tray 2 and 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Figure 190. PIU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302

Figure 191. Registration assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Figure 192. Transfer roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Figure 193. Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

Figure 194. PCB assembly location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Figure 195. 2000-sheet feeder (optional tray 4) main body (1 of 2) . . . . . . . . 310

Figure 196. 2000-sheet feeder (optional tray 4) main body (2 of 2) . . . . . . . . 312

Figure 197. 2000-sheet feeder (optional tray 4) drive assembly . . . . . . . . . . . 314

Figure 198. 2000-sheet feeder (optional t ray 4) PCB location . . . . . . . . . . . . 315

Figure 199. Optional tray 1 assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Figure 200. 3000-sheet stapler/stacker (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 318

Figure 201. 3000-sheet stapler/stacker (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 320

Figure 202. 3000-sheet stacker (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Figure 203. 3000-sheet stacker (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324

xiv List of figures C8519-90912

1 Product information

Chapter contents

Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

External assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Interface connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Optional accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Regulatory requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

FCC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Environmental product stewardship program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Parts and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Service and support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Worldwide service and support offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

C8519-90912 Chapter contents 15

Product features

HP LaserJet 9000 printer (C8519A)

The HP LaserJet 9000 printer comes standard with 64 MB RAM, wide-format printing, and two 500-sheet trays (tray 2 and tray 3).

HP LaserJet 9000n printer (C8520A)

The HP LaserJet 9000n printer comes standard with 64 MB RAM, wide-format printing, two 500-sheet trays (tray 2 and tray 3), a 100-sheet multipurpose tray (optional tray 1), and an optional HP Jetdirect print server.

HP LaserJet 9000dn printer (C8521A)

The HP LaserJet 9000dn printer comes standard with 64 MB RAM, wide-format printing, two 500-sheet trays (tray 2 and tray 3), a 100-sheet multipurpose tray (optional tray 1) , an optional HP Jetdirect print server, and an optional duplex printing accessory (for printing on both sides of paper).

HP LaserJet 9000hns printer (C8522A)

The HP LaserJet 9000hns printer contains the HP LaserJet 9000dn, a 2000-sheet feeder (optional tray 4), and an optional 3000-sheet stapler/s tacker.

Table 1. Features of the HP LaserJet 9000 Series printers

Speed

Resolution

Toner

PCL printer language and fonts

PS language and fonts

Automatic language switching

Enhanced memory and memory expansion

l 50 pages per minute (ppm) for letter-size print media and A4-size media. l First page out in less than 8 seconds. l Transmit Once, Raster Image Processing (RIP) Once technology.

l 600 dots per inch (dpi) with Resolution Enhancement technology (REt). l HP FastRes 1200 (1200-dpi-like quality at up to 50 ppm letter and A4). l Up to 256 levels of gray.

l HP UltraPrecise print cartridge. Capacity rated at average 30,000 pages

with 5 percent coverage.

l EconoMode capability. l Fast printing performance, built-in Intellifont and TrueType

technologies, built-in HP-GL/2 vector graphics, and advanced imaging capabilities are benefits of the printer control language (PCL) 6 printer language. PCL 6 also includes 80 scalable TrueType fonts and one bitmapped Line Printer Font.

l PostScript

included.

l The printer automatically determines and switches to the appropriate

language for the print job.

l The HP LaserJet 9000 Series printers come with 64 MB of memory and

can be expanded to 384 MB.

(PS) Level 3 emulation with 35 built-in PS language fonts

scaling

16 Chapter 1 Product information C8519-90912

Table 1. Features of the HP LaserJet 9000 Series printers (continued)

Expandability All models accept:

l Optional tray 1, a 100-sheet or 10-envelope multipurpose tray for

automatic and manual feeding of envelopes, labels, transparencies, custom-sized media, 98 by 191 mm (3.8 by 7.5 in) to 312 by 470 mm (12.3 by 18.5 in), and heavy paper.

l Optional tray 4, a 2000-sheet tray that supports letter, legal, B4, A4,

11 by 17 in, A3, e x ecutive, B5, and custom 182 by 210mm (7.2 by 8.3 in) to 297 by 431.8 mm (11.7 by 17 in) print media.

l Optional duplexer. l Optional 3000-sheet stapler/stacker or 3000-sheet stacker. l Enhanced input/output (EIO) cards. l Dual inline memory module (DIMM) slots for adding memory and fonts. l Hard disk for RIP Once capability, job retention features, and font

storage.

Wireless printing

Interface connection

Networking

Duty cycle

l The printer supports wireless printing with the installation of a Fast

InfraRed Connect pod.

l Bidirectional ECP type-C parallel port (IEEE-1284 compliant). l Three EIO slots for hard disk accessory or print server installation. l Wireless Fast InfraRed port (IrDA compliant). l Foreign interface connector. l HP Jet-Link connector.

l Three EIO slots for hard disk accessory or print server installation. l An HP 610N Jetdirect print server is included with HP LaserJet 9000n,

9000dn, and 9000hns.

l 300,000 images per month.

C8519-90912 Product features 17

Product specifications

Identification

The model number and printer serial number are listed on an identification label located on the rear cover. The model number is alphanumeric, such as C8519A.

The serial number contains information about the country of origin, the revision level, the production code, and production number of the printer. An example of a serial number is USBB123456.

The top label also contains power r ating and regulatory information. See figure 1.

Note The power rating and regulatory information vary by region.

Electrical information Regional certification

Model and serial number

Figure 1. Sample identification label

Table 2. Configuration comparison

HP LaserJet 9000

Standard memory Maximum memory

PS Level 3 emulation

Jetdirect print server Optional Standard Standard Standard Optional duplexer Optional Optional Standard Standard Optional tray 1,

100-sheet multipurpose tray

Optional tray 4, 2000-sheet feeder

Optional 3000-sheet stacker

Optional 3000-sheet stapler/stacker

Optional hard disk Optional Optional Optional Optional

64 MB 384 MB

Standard Standard Standard Standard

Optional Standard Standard Standard

Optional Optional Optional Standard

Optional Optional Optional Optional

Optional Optional Optional Standard

HP LaserJet 9000n

64 MB 384 MB

Manufacture date

HP LaserJet 9000dn

64 MB 384 MB

HP LaserJet 9000hns

64 MB 384 MB

18 Chapter 1 Product information C8519-90912

Table 3. Physical specifications

HP LaserJet 9000 HP La serJet 9000n/

HP LaserJet 9000hns

9000dn

Height 600 mm (23.6 in) 600 mm (23.6 in) 1036.4 mm (40.8 in) Width 990.8 mm (39.0 in) 1115.8 mm (44.4 in) 1788.2 mm (70.4 in) Depth 1001 mm (42.7 in) 1001 mm (42.7 in) 1001 mm (42.7 in) Weight

(without print cartridge)

63.5 kg (140 lb) 9000n, 69.4 kg (153 lb) 9000dn, 76.2 kg (158 lb)

76.2 kg (158 lb)

Table 4. Electrical specifications

Volts Frequency Amperes (A) Watts (W) (typical) Thermal units per hour

(BTu/hr)

100-127 Vac ± 10 percent

220-240 Vac ± 10 percent

50/60 Hz ± 2 Hz

Minimum recommended current capacity = 15 amp dedicated circut

Minimum recommended current capacity =

6.5 amps

printing = 1040 W standby = 265 W PowerSave 1 = 40 W PowerSave 2 = 25 W off = 0 W

printing = 995 W standby = 265 W PowerSave 1 = 40 W PowerSave 2 = 25 W off = 0.2 W

printing = 3550.36 BTu/hr standby = 904.71 BTu/hr PowerSave 1 = 136.56 BTu/hr PowerSave 2 = 85.35 BTu/hr off = 0 BTu/hr

printing = 3396.93 BTu/hr standby = 904.71 BTu/hr PowerSave 1 = 136.56 BTu/hr PowerSave 2 = 85.35 BTu/hr off = 0.69 BTu/hr

WARNING! Power requirements are based on the region where the printer is sold. Do not convert operating

voltages. This can damage the printer and void the product warranty. The following en vironment al specifications m ust be mainta ined to ensure the corre ct opera tion of the

printer. Consider the following points before installing the printer:

l Place the printer on a sturdy, level surface. l Allow adequate space around the printer for unimpeded operation. l Install the printer in a well-ventilated room. l Prevent exposure to direct sunlight or chemicals, including ammonia-based cleaning solutions. l Ensure that an adequate power supply is used. l Install the printer in environment where no abrupt temper ature or humidity changes occur .

Table 5. Environmental specifications

Operating/printing Storage/standby

Temperature (printer and print cartridge)

Relative humidity 20 percent to 80 percent 15 percent to 90 percent

10 degrees to 32.5 degrees C (50 degrees to 90.5 degr e e s F)

-20 degrees to 40 degrees C (-4 degrees to 104 degrees F)

Table 6. Noise-level specifications

Operator position Bystander (1m) Sound power

Printing at 50 ppm L Idle L PowerSave L

59 db(A) L

Pam

43 db(A) L

Pam

inaudible L

Pam

55 db(A) L

Pam

41 db(A) L

Pam

inaudible L

Pam

WAd WAd

WAd

7.1 db(A)

6.0 db(A)

inaudible

Note Testing per International Standards Organization (ISO) 9296.

C8519-90912 Product specifications 19

Product overview

External assembly locations

Face-up bin

Control panel

Power switch

Tray 3

Figure 2. Front assembly locations

Top covers

Test print switch

Front cover

Right cover

Tray 2

Face-down bin

Back cover Left cover

Power receptacle

Figure 3. Back assembly locations

Formatter board

20 Chapter 1 Product information C8519-90912

Interface connections

I/O slots

Parallel connector

HP Jetdirect print server (optional)

Foreign interface connector (not used)

HP Fast InfraRed Connect (optional IR pod)

HP Jet-Link connector (optional accessories connect)

Figure 4. Interface connections

C8519-90912 Product over view 21

Optional accessories

HP Fast InfraRed Connect pod

3000-sheet stapler/stacker

Duplexer

Figure 5. Optional accessories

3000-sheet stacker

2000-sheet feeder (tray 4)

Multipurpose tray (tray 1)

22 Chapter 1 Product information C8519-90912

Regulatory information

Regulatory requirements

For regulatory information and requirements, please see the Start guide.

FCC regulations

For FCC regulations, please see the Start guide.

Declaration of conformity

For declaration of conformity information, please see the Start guide.

Environmental product stewardship program

For environmental product stewardship program information, please see the Use guide.

C8519-90912 Regulatory information 23

Service approach

Repair of the printer normally begins with a three-step process:

l Isolate the problem to the major system (the host computer, the network and/or server, or the

printer system).

l Determine whether the problem is located in one of the paper-handling devices or in the printer

engine.

l Troubleshoot the problem using the procedures in chapter 7.

Once a faulty part is located, repair is usually accomplished by assembly level replacement of field replaceable units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. Replacement of components on the printed circuit assemblies is not supported by Hewlett-Packard.

Parts and supplies

Ordering information

"Ordering parts" in chapter 8 of this manual contains FRU and replacement part numbers. Replacement parts can be ordered from the HP Customer Services and Support Organization (CSSO).

"Consumables, supplies, accessories, FRUs, and documentation" in chapter 8 of this manual contains accessories specifica lly des ign e d for this printer. Order accessories from CSSO.

Note See "Worldwide service and support offices" on page 25 for a local HP off ice in the appropriate region.

Phone listing

l CSSO (for U.S.)

(1) (800) 752-0900

l CSSO (for Canada)

(1) (800) 387-3867

l CSSO (for Europe)

(49 7031) 142253

Exchange program

HP offers remanufactured assemblies for some parts. These are identified in "Illustrations and parts lists" in chapter 8, and can be ordered through CSSO.

Consumables

The printer has two consumable, the print cartridge, the preventiv e maintenance kit, and the stapler/ stacker has one consumable, the staple cartridge. These are identified in "Illustrations and parts lists" in chapter 8, and can be ordered through CSSO.

Warranty

For warr anty information and requirements, see the Start guide.

Limited warranty for print cartridge life

For print cartridge warranty information, see the Start guide.

24 Chapter 1 Product information C8519-90912

Service and support

World Wide Web

Printer drivers, updated HP printer softw are, and product and support information can be obtained from the following URLs:

l U.S., http://www.hp.com/support/lj9000 l Europe, http://www.hp.com/support/lj9000 l China, ftp://www.hp.com.cn/support/lj9000 l Japan, ftp://www.jpn.hp.com/support/lj9000 l Korea, http://www.hp.co.kr/support/lj9000 l Taiwan, http://www.hp.com.tw/support/lj9000, or the local driver website, http://www.dds.com.tw

HP support assistant CD-ROM

This support tool offers a comprehensive online information system designed to provide technical and product information about He wlett-Packard products . To subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Mentor Media at (65) 740-4477.

HP-authorized resellers and support

To locate HP-authorized resellers and support, call (1) (800) 243-9816 in the U.S. or (1) (800) 387-3867 in Canada.

HP service agreements

Call (1) (800) 743-8305 in the U.S. or (1) (800) 268-1221 in Canada.

Other areas

Outside of North America, contact your local HP sales office for assistance in obtaining technical support for resellers and service technicians. See "Worldwide service and support offices" below.

Worldwide service and support offices

Customer support and product repair assistance for the U.S. and Canada

l For the U .S., call (1) (208) 323-2551 Monday th rough Friday from 6 A.M. to 6 P.M., Mountain time. l For Canada, call (1) (905) 20 6-466 3 or (1) (800) 387- 3867 Mond ay through F riday from 8 A.M. to

P.M., Mountain time.

Support is free of charge during the warranty period. However, your standard long-distance phone charges still apply. Before calling, have your system nearby and your serial number ready.

If you know your printer needs repair, call (1) (800) 243-9816 to locate your nearest HP-authorized service provider.

C8519-90912 Service approach 25

Customer support and product repair assistance for other customers

HP provides a free telephone support service during the warranty period. By calling the appropriate telephone number for your country or region, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

Europe

l Austria: 43 (0)810 00 6080 l Belgium

Dutch: 32 (0)2 626-8806 French: 32 (0)2 626-8806

l Czech Republic: 42 (0)2 6130 7310 l Denmark: +45 39 29 4099 l International English: +44 (0)207 512 52 02 l Finland: 358 (0)203 47 288 l France: 33 (0)1 43 62 34 34 l Germany: 49 (0)180 52 58 143 l Greece: +30 (0)1 619 64 11 l Hungary: +36 (0)1 382-1111 l Ireland: +353 (0)1 662 5525 l Italy: 39 02 264 10350

Africa and Middle East

l Egypt: +202 7956222 l International English: +44 (0)207 512 52 02 l Israel: +972 (0)9 9524848 l South Africa

Inside RSA: 086 000 1030 Outside RSA: +27-11 258 9301

l Netherlands: 31 (0)20 606 8751 l Norway: 47 22 11 6299 l Poland: +48 22 865 98 00 l Portugal: 351 21 3176333 l Romania: +40 1 315 44 42 (or 01 3154442) l Russian Federation

Moscow: +7 095 797 3520 St. Petersburg: +7 812 346 7997

l Spain: +34 902 321 123 l Sweden: +46 (0)8 619 2170 l Switzerland: +41 (0)848 80 11 11 l Turkey: +90 212 221 69 69 l Ukraine: +7 (380-44) 490-3520 l U.K.: +44 (0)207 512 52 02

l United Arab Emirates, Bahrain, Jordan, Kuwait,

Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Yemen: 971 4 883 8454

Asia-Pacific

l Australia: (03) 8877 8000 l China: +86 (0)10 6564 5959 l Hong Kong: +85 (2) 2802 4098 l India: +91 11 682 6035 l Indonesia: +62 (21) 350-3408 l Japan: +81 3 3335-8333 l Republic of Korea

Seoul: +82 (2) 3270-0700 Outside Seoul: 080 999-0700

l Malaysia: +60 (3) 295 2566 l New Zealand: +64 (9) 356 6640 l Philippines: +63 (2) 867 3551 l Singapore: +65 272 5300 l Taiwan: +886 (2) 2717 0055 l Thailand: +66 (2) 661 4000 l Vietnam: +84 (0) 8 823 4530

Latin America

l Argentina: 0810-555-5520 l Brazil

Greater Sao Paulo: (11) 3747-7799 Outside Greater Sao Paulo: 0800-157751

l Chile: 800-22-5547 l Guatemala: 800-999-5305

l Mexico

l Peru: 0-0800-10111 l Puerto Rico: 1-877-2320-589 l Venezuela

Mexico City: 52-58-9922 Outside Mexico City: 01-800-472-6684

Caracas: 207 8488 Outside Caracas: 800 47 777

26 Chapter 1 Product information C8519-90912

2 Product requirements

Chapter contents

Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Guidelines for selecting paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Special media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Storing print media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Testing media specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Tools and suppliers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Media input/output options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Trays, bins, and paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

C8519-90912 Chapter contents 27

Site requirements

Operating environment

The electrical and environmental specifications must be maintained to ensur e the proper operation of this printer. See "Product specifications" in chapter 1. Consider the following points before installing the printer:

l Install in a well-ventilated, dust-free area. l Install on a level, flat surface that can support the printer size and weight. Make sure all four

printer feet are level. Do not install on carpet or on other soft surfaces.

l Ensure adequate power supply circuitry. See "Product specifications" in chapter 1. l Install where there is stable temperature an d humidity, with no abrupt changes (away f rom water

sources, humidifiers, air conditioners, refrigerators, or other major appliances). See "Product specifications" in chapter 1.

l Install away from direct sunlight, areas that experience vibration, open flames, ultrasonic

heaters, ammonia fumes, or magnets and devices that emit a magnetic field. If the printer is placed near a window, make sure the window has a curtain or blind to block direct sunlight.

l Maintain enough space around the printer for proper access and ventilation. See "Space

requirements" on page 29.

28 Chapter 2 Product requirements C8519-90912

+ 332 hidden pages