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HP DesignJet Z6 Printer Series
HP DesignJet Z9+ Printer Series
User Guide
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Edition 3
Legal notices
Trademarks
© Copyright 2019 HP Development Company,
L.P.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
IPv6-ready
Adobe®, Acrobat®, Adobe Photoshop® and
Adobe® PostScript® 3™ are trademarks of Adobe
Systems Incorporated.
ENERGY STAR and the ENERGY STAR mark are
registered U.S. trademarks.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
PANTONE® is Pantone, Inc.'s check-standard
trademark for color.
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 2
Main components ..................................................................................................................................................................... 6
Turn the printer on and o ................................................................................................................................................... 10
Front panel .............................................................................................................................................................................. 11
HP Utility .................................................................................................................................................................................. 14
HP Print Preview ..................................................................................................................................................................... 14
Embedded Web Server .......................................................................................................................................................... 15
Demo prints ............................................................................................................................................................................ 15
Congure your printer ........................................................................................................................................................... 16
Mobile printing ........................................................................................................................................................................ 23
Accessibility ............................................................................................................................................................................. 23
Other sources of information ............................................................................................................................................... 24
2 Paper handling ........................................................................................................................................................................................ 25
General advice ........................................................................................................................................................................ 26
Load a roll onto the spindle .................................................................................................................................................. 26
Load a roll into the printer .................................................................................................................................................... 29
Unload a roll ............................................................................................................................................................................ 31
Load a single sheet ................................................................................................................................................................ 32
Unload a single sheet ............................................................................................................................................................ 34
Sensitive-paper mode (Z6dr and Z9+dr only) ................................................................................................................... 35
View information about the paper ...................................................................................................................................... 35
Paper presets .......................................................................................................................................................................... 36
Printing paper info ................................................................................................................................................................. 37
Move the paper ....................................................................................................................................................................... 38
Feed and cut the paper ......................................................................................................................................................... 38
Maintain paper ........................................................................................................................................................................ 39
Change the drying time ......................................................................................................................................................... 39
Turn the automatic horizontal cutter on and o ............................................................................................................... 40
Turn the automatic vertical trimmer on and o (Z6dr and Z9+dr only) ........................................................................ 40
Use the take-up reel .............................................................................................................................................................. 40
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3 Working with two rolls (Z6dr/Z9+dr only) .......................................................................................................................................... 48
Advantages of a multiroll printer ......................................................................................................................................... 49
How the printer allocates jobs to paper rolls ..................................................................................................................... 49
4 Networking .............................................................................................................................................................................................. 51
Introduction ............................................................................................................................................................................. 52
Control network protocols .................................................................................................................................................... 52
Front-panel menu items ....................................................................................................................................................... 52
Link conguration methods ................................................................................................................................................. 55
Troubleshooting ..................................................................................................................................................................... 56
5 Printing ..................................................................................................................................................................................................... 59
Introduction ............................................................................................................................................................................. 60
Print from a USB ash drive ................................................................................................................................................. 60
Print from a computer using a printer driver ..................................................................................................................... 61
Advanced print settings ........................................................................................................................................................ 61
6 Mobile printing ........................................................................................................................................................................................ 75
Mobile printing ........................................................................................................................................................................ 76
Print from in-OS ..................................................................................................................................................................... 76
Print by email (HP ePrint) ...................................................................................................................................................... 77
Print and share from the HP Smart App ............................................................................................................................. 77
Mobile specications .............................................................................................................................................................. 77
7 Job queue management ....................................................................................................................................................................... 78
Job queue in the front panel ................................................................................................................................................ 79
Job queue in the Embedded Web Server or HP DesignJet Utility ................................................................................... 84
8 Color management ................................................................................................................................................................................ 87
Introduction ............................................................................................................................................................................. 88
How colors are represented ................................................................................................................................................. 88
A summary of the color management process ................................................................................................................. 88
Color calibration ...................................................................................................................................................................... 88
Color proling .......................................................................................................................................................................... 90
Color management from printer drivers ............................................................................................................................ 93
Color management from the front panel ........................................................................................................................... 97
9 Practical printing examples .................................................................................................................................................................. 98
Print a draft for revision with the correct scale ................................................................................................................. 99
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ............................................................ 99
Print a document with the correct colors ........................................................................................................................ 102
Print a project ....................................................................................................................................................................... 107
Print a presentation ............................................................................................................................................................. 110
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Print and scale from Microsoft Oice ............................................................................................................................... 113
Print a borderless job using the vertical trimmer ........................................................................................................... 115
10 Retrieving printer usage information ............................................................................................................................................. 118
Get printer accounting information .................................................................................................................................. 118
Check usage statistics ......................................................................................................................................................... 118
Check usage statistics for a job ......................................................................................................................................... 121
Check cost assignment ....................................................................................................................................................... 122
11 Handling ink cartridges and printheads ......................................................................................................................................... 124
About the ink cartridges ..................................................................................................................................................... 125
Check the ink cartridges status ......................................................................................................................................... 125
Remove an ink cartridge ..................................................................................................................................................... 125
Insert an ink cartridge ......................................................................................................................................................... 127
About the printheads .......................................................................................................................................................... 128
Check the printhead status ................................................................................................................................................ 128
Remove a printhead ............................................................................................................................................................ 129
Insert a printhead ................................................................................................................................................................ 131
Safe mode ............................................................................................................................................................................. 134
12 Maintaining the printer ..................................................................................................................................................................... 135
Check printer status ............................................................................................................................................................ 136
Clean the exterior of the printer ........................................................................................................................................ 136
Maintain the ink cartridges ................................................................................................................................................. 136
Move or store the printer .................................................................................................................................................... 136
Update the rmware ........................................................................................................................................................... 137
Update the software ........................................................................................................................................................... 138
Printer maintenance kits .................................................................................................................................................... 138
Secure File Erase .................................................................................................................................................................. 139
Disk Wipe ............................................................................................................................................................................... 139
13 Accessories ......................................................................................................................................................................................... 140
How to order supplies and accessories ............................................................................................................................ 141
Introduction to the accessories ......................................................................................................................................... 145
Disposal instructions ........................................................................................................................................................... 146
14 Troubleshooting paper issues ......................................................................................................................................................... 147
Paper cannot be loaded successfully ............................................................................................................................... 148
Paper type is not in the driver, HP Utility, or front panel ................................................................................................ 149
Printer printed on the wrong paper type ......................................................................................................................... 151
Automatic cut not available ................................................................................................................................................ 151
On hold for paper ................................................................................................................................................................. 151
Roll paper will not advance ................................................................................................................................................ 152
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Paper has jammed .............................................................................................................................................................. 152
Strip stays on the output tray and generates jams ........................................................................................................ 155
Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only) .............................. 155
Printer displays out of paper when paper is available ................................................................................................... 155
Prints do not fall neatly into the basket ........................................................................................................................... 155
Sheet stays in the printer when the print has been completed ................................................................................... 156
Paper is cut when the print has been completed ........................................................................................................... 156
Horizontal cutter does not cut well .................................................................................................................................. 156
Vertical trimmer does not cut (Z6dr and Z9+dr only) .................................................................................................... 156
Vertical trimmer does not cut accurately (Z6dr and Z9+dr only) ................................................................................. 158
Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only) ................................................................ 159
Vertical trimmer leaves marks on waste paper .............................................................................................................. 160
Roll is loose on the spindle ................................................................................................................................................. 160
Recalibrate the paper advance .......................................................................................................................................... 160
15 Troubleshooting print-quality issues ............................................................................................................................................. 163
General advice ...................................................................................................................................................................... 164
Horizontal lines across the image (banding) ................................................................................................................... 164
Banding appears as irregular watermarks ...................................................................................................................... 165
Whole image is blurry or grainy ......................................................................................................................................... 165
Paper is not at .................................................................................................................................................................... 165
Print is scued or scratched ............................................................................................................................................... 166
Ink marks on the paper ....................................................................................................................................................... 166
Black ink comes o when you touch the print ................................................................................................................ 167
Edges of objects are stepped or not sharp ...................................................................................................................... 168
Edges of objects are darker than expected ..................................................................................................................... 168
Horizontal lines at the end of a cut sheet print .............................................................................................................. 168
Vertical lines of dierent colors ......................................................................................................................................... 169
White spots on the print ..................................................................................................................................................... 169
Colors are inaccurate ........................................................................................................................................................... 169
My print does not have gloss uniformity (Z9+ only) ...................................................................................................... 170
Image is incomplete (clipped at the bottom) .................................................................................................................. 170
Image is clipped ................................................................................................................................................................... 171
Some objects are missing from the printed image ........................................................................................................ 171
Lines are too thick, too thin or missing ............................................................................................................................ 172
Lines appear stepped or jagged ........................................................................................................................................ 172
Lines print double or in the wrong colors ........................................................................................................................ 173
Lines are discontinuous ...................................................................................................................................................... 173
Lines are blurred .................................................................................................................................................................. 174
Line lengths are inaccurate ................................................................................................................................................ 174
Image Diagnostics Print ...................................................................................................................................................... 175
If you still have a problem .................................................................................................................................................. 177
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16 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 178
Cannot insert an ink cartridge ........................................................................................................................................... 179
Ink cartridge status messages .......................................................................................................................................... 179
Printer does not detect the gloss enhancer cartridge (Z9+ only) ................................................................................ 179
Cannot insert a printhead ................................................................................................................................................... 179
Front panel recommends reseating or replacing a printhead ...................................................................................... 179
Clean the printheads ........................................................................................................................................................... 180
Clean the printhead drop detector .................................................................................................................................... 181
Align the printheads ............................................................................................................................................................ 183
Printhead status messages ............................................................................................................................................... 185
17 Troubleshooting general printer issues ......................................................................................................................................... 186
Printer does not print .......................................................................................................................................................... 187
Front panel fails to initialize ............................................................................................................................................... 187
Printer seems slow .............................................................................................................................................................. 187
Communication failures between computer and printer .............................................................................................. 188
Cannot access the Embedded Web Server ...................................................................................................................... 188
Cannot connect to the Internet ......................................................................................................................................... 188
Web Services issues ............................................................................................................................................................ 189
Automatic le system check .............................................................................................................................................. 189
Alerts ...................................................................................................................................................................................... 189
18 Front-panel error messages ............................................................................................................................................................ 190
System error log .................................................................................................................................................................. 190
19 HP Customer Care .............................................................................................................................................................................. 191
Introduction .......................................................................................................................................................................... 192
HP Professional Services .................................................................................................................................................... 192
Customer Self Repair .......................................................................................................................................................... 193
Contact HP Support ............................................................................................................................................................. 193
20 Printer specications ......................................................................................................................................................................... 195
Functional specications .................................................................................................................................................... 196
Physical specications ........................................................................................................................................................ 197
Memory specications ........................................................................................................................................................ 197
Power specications ........................................................................................................................................................... 197
Ecological specications ..................................................................................................................................................... 197
Environmental specications ............................................................................................................................................. 197
Acoustic specications ........................................................................................................................................................ 198
Glossary ..................................................................................................................................................................................................... 199
Index ........................................................................................................................................................................................................... 202
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1 Introduction
●
Welcome to your printer
●
Safety precautions
●
Main components
●
Turn the printer on and o
●
Front panel
●
HP Utility
●
HP Print Preview
●
Embedded Web Server
●
Demo prints
●
Congure your printer
●
Mobile printing
●
Accessibility
●
Other sources of information
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Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or
1118 mm (44 in) wide. Some major features of the printer are shown below:
● Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input, using the Best print-
quality option, the Maximum Detail option and photo paper
● The printer can be controlled from its front panel or from a remote computer using the Embedded Web
Server, HP DesignJet Utility, or HP Click Printing Software (see http://www.hp.com/go/designjetclick).
● Touch-sensitive front panel in color, with an intuitive graphical user interface
● Job previews in the front panel
● Job previews on remote computers
● Includes Web-connected features such as automatic rmware updates, HP ePrint, and Mobile Printing
● Driverless printing: Files in common graphical formats can be printed directly without needing a printer
driver. Just insert a USB ash drive or use HP Click Printing Software.
● Paper exibility and automatic easy load, see Paper handling on page 25, with information and presets
accessible from the front panel and the HP DesignJet Utility
● Handles cut-sheet and roll paper
● Six-ink system (Z6) or nine-ink system (Z9+)
● Accurate and consistent color reproduction with automatic color calibration
● Economode for printing economically
● Two rolls loaded at once (Z6dr and Z9+dr only) provide fast and easy switching between dierent rolls, or
long runs of unattended printing
● Maximize unattended printing and be more productive with the optional take-up reel on the 44-inch
models.
● High productivity features such as job previewing and nesting using HP Click Printing Software
● Ink and paper usage information available from the Embedded Web Server, see Embedded Web Server
on page 15
● Automatically trim your documents with the embedded vertical trimmer in the Z6dr and Z9+dr.
Access to the online HP Support Center (see HP Support Center on page 192)
●
Safety precautions
Read these safety precautions before using your printer. Also read your local Environmental, Health, and Safety
regulations.
This equipment is not suitable for use in locations where children are likely to be present.
For any maintenance or part replacement, follow the instructions provided in HP documentation to minimize
safety risks and to avoid damaging the printer.
General safety guidelines
There are no operator-serviceable parts inside the printer except those covered by HP’s Customer Self Repair
program (see http://www.hp.com/go/selfrepair). Refer servicing of other parts to qualied service personnel.
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Turn o the printer and call your service representative in any of the following cases:
● The power cord or plug is damaged.
● The printer has been damaged by an impact.
● There is any mechanical or enclosure damage.
● Liquid has entered the printer.
● There is smoke or an unusual smell coming from the printer.
● The printer has been dropped.
● The printer is not operating normally.
Turn o the printer in either of the following cases:
● During a thunderstorm
● During a power failure
Take special care with zones marked with warning labels.
Ventilation measures for your location, whether oice, copy room, or printer room, should meet local
environmental health and safety (EHS) guidelines and regulations.
Electrical shock hazard
WARNING! The internal circuits of the built-in power supplies and power inlet operate at hazardous voltages
capable of causing death or serious personal injury.
Unplug the printer’s power cord before servicing the printer.
The printer requires a building installation circuit breaker, which must meet the requirements of the printer and
should be in accordance with the Electrical Code requirements of the local jurisdiction of the country in which the
equipment is installed.
To avoid the risk of electric shock:
● The printer should be connected to earthed mains outlets only.
● Avoid overloading the printer's electrical outlet with multiple devices.
● Do not remove or open any closed system covers or plugs.
Do not insert objects through slots in the printer.
●
● Take care not to trip over the cables when walking behind the printer.
● Insert the power cord securely and completely into the wall socket and printer inlet.
● Never handle the power cord with wet hands.
Fire hazard
To avoid the risk of re, take the following precautions:
● The customer is responsible for meeting the printer’s requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the printer is installed. Use the power supply voltage
specied on the nameplate.
● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the
power cord with other products.
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● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
● Keep your clothing and all parts of your body away from moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in moving parts.
● Do not operate the printer with covers bypassed.
● If you need to replace the cutter assembly, take care not to cut yourself on the sharp cutting edge.
● Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
● Never insert your hands into the printer while it is printing, due to the moving parts inside.
Heavy paper hazard
Special care must be taken to avoid personal injury when handling heavy papers.
● Handling heavy paper rolls may require more than one person. Care must be taken to avoid back strain
and/or injury.
● When handling heavy paper rolls, wear personal protective equipment, including boots and gloves.
● Follow your local Environmental Health and Safety regulations for handling heavy paper rolls.
Ink handling
HP recommends that you wear gloves when handling ink supplies.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
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Warning labels
Label Explanation
Electric shock hazard. Hazardous voltages inside the electrical box.
Disconnect the power cord before servicing. Before starting, read
and follow the operating and safety instructions.
Moving part. Keep your ngers and hands away from the moving
paper system.
Moving fan blade. While servicing, keep your ngers and hands
away from the blades.
Sharp edges. Avoid handling the cutting system.
When replacing the cutter assembly, handle with care and follow
the safety instructions.
Risk of inlet damage. Maintain the end stoppers always assembled.
Only disassemble if needed for printer relocation.
NOTE: The nal label position and its size on the printer may vary slightly, but labels should always be visible
and close to the potential risk area.
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Main components
The following front and rear views of the printer illustrate the main components.
Front view
. Window
1
2. Printhead carriage
3. Printhead
4. Front panel
5. Ink cartridge slot
6. Ink cartridge
7. Output platen
8. Paper alignment lines
9. Basket
10. Ink cartridge slot (Z9+ printers only)
11. Vertical trimmer (Z6dr and Z9+dr printers only)
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Rear view
NOTE: This illustration shows the Z6dr/Z9+dr.
1. Gigabit Ethernet port
2. Communication port
3. Power socket
4. Roll cover
5. Paper roll
NOTE: The upper roll is roll 1 and the lower roll is roll 2.
6. Spindle stop
7. Spindle
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Rear view (Z9+ single roll)
NOTE: This model has an input tray in place of the second roll.
1. Gigabit Ethernet port
2. Communication port
3. Power socket
4. Roll cover
5. Paper roll
6. Spindle stop
7. Spindle
8. Input tray
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Communication ports
1. Power socket
2. Gigabit Ethernet port, to connect to a network
3. Communication port
4. Diagnostic LEDs, to be used by service engineers
The Hi-Speed USB host port is on the other side of the printer, beside the front panel.
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Wall spacers (some models only)
If you place the printer close to a wall, ensure that there is some space between the printer and the wall.
Otherwise, you may experience paper advance problems. If your model has wall spacers, lower them to ensure a
minimum distance.
Turn the printer on and o
TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and
overall system reliability. When the printer has not been used for a certain period of time (the default time is
determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's
front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing
immediately. To change the sleep mode time, see Change system options on page 13.
NOTE: In sleep mode, the printer performs maintenance service to the printheads from time to time. This
avoids long preparation times after long idle periods. Therefore, it is strongly recommended to leave the printer
powered on or in sleep mode to avoid wasting ink and time.
If you want to turn the printer on or o or reset the printer, the normal and recommended method is to use the
power key beside the front panel.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to unplug the power cord at the rear.
To turn it back on, plug in the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been o for six weeks
or more, preparing the printheads could take up to 45 minutes.
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Front panel
The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the
printer.
It gives you complete control of your printer: from the front panel, you can view information about the printer,
change printer settings, monitor printer status, and perform tasks such as supplies replacement and
calibrations. The front panel displays alerts (warning and error messages) when necessary.
It includes the following components:
1. A Hi-Speed USB host port, intended for connecting a USB ash drive, which can provide les to be printed.
2. The front panel itself: a 4.3 inch, full-color, touch-sensitive screen with a graphical user interface.
3. The power key, with which you can turn the printer on or o, or wake up from sleep mode.
The front panel has a large central area to display dynamic information and icons.
Left xed icons
● Tap to return to the home page.
● Tap to view help about the current page.
● Tap to go back to the previous page. This does not discard any changes made to the current page.
When a USB ash drive is inserted, a USB icon is displayed on the front panel's all-apps page.
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Home pages
There are three top-level pages that you can move between by sliding your nger across the screen:
● The all-apps page displays a list of all apps available in your printer, and the status of each of them.
● If you swipe left to the widget page, you can see at a glance the status of ink and paper supplies.
● At the top of the all-apps page there is a dashboard that displays alerts related to the main functions of the
Dim mode
After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the
brightness of the front panel by 25%. Any activity, such as the use of the front panel or the arrival of a print job,
ends dim mode and restores normal brightness. After some time in dim mode (15 minutes by default), the
printer changes to sleep mode. The time periods can be changed from the front panel.
printer. Swipe down the dashboard to access the Status Center.
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Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning o some elements to
save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity,
waking up only as necessary.
The printer can be woken from sleep mode any of the following ways:
● By pressing the power button
● By opening a door
● By sending a print job
The printer wakes up in several seconds, more quickly than if it is completely turned o. While in sleep mode, the
power button blinks.
To change the time that elapses before sleep mode, see Change system options on page 13.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks oer the option of
remotely waking up the printer if needed to perform the task.
Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages.
● If you can understand the current front-panel display language, tap , then System > Language.
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap and then . The front
panel acknowledges this sequence by turning the icons on and
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish,
Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.
Change system options
You can change various printer system options from the front panel. Tap , then System.
● Date and time options to view or set the printer's date and time.
You can also change the date and time options in the Settings pane of the Embedded Web Server.
● Speaker volume to change the volume of the printer's loudspeaker. Select O, Low, or High.
● Front panel brightness to change the brightness of the front-panel display. The default brightness is 50.
o rapidly.
● Power options > Printer sleep to change the length of time the printer waits before going into sleep mode
(see Sleep mode on page 13). You can set the time from 5 to 240 minutes. The default time is 20 minutes
(total time including 5 minutes in dim mode).
You can also change the printer sleep option in the Settings pane of the Embedded Web Server.
● Power options > Auto-o due to inactivity to turn o the printer automatically after 120 minutes of
inactivity.
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● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By
default, units are set to Metric.
● Restore factory settings to restore the printer settings to their original values as set in the factory. This
option restores all of the printer settings except the administrator password and the paper presets.
● Language
● Firmware update to congure the automatic rmware update.
HP Utility
The HP Utility enables you to manage your printer from a computer with a TCP/IP connection.
NOTE: The HP Utility under macOS and the HP DesignJet Utility under Windows have similar functions and are
sometimes referred to collectively as the HP Utility in this guide.
You can install the HP Utility from http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+).
How to launch the HP Utility
● Under Windows, start the HP DesignJet Utility from the icon on your taskbar or from the Start menu,
then HP > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the printers installed on your
computer. When you open the HP DesignJet Utility for the rst time, it may oer you an automatic update
with enhanced functionality that we recommend you to accept.
● Under macOS, start the HP Utility from your Dock shortcut or by clicking Applications > HP > HP Utility. This
launches the HP Utility, showing the printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
HP Print Preview
The HP Print Preview application enables you to see a basic preliminary preview of how your job will be printed.
This application is available only under Windows. You can install the HP Print Preview by downloading the
integrated installer from http://www.hp.com/go/Z6/drivers or http://www.hp.com/go/Z9/drivers.
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Embedded Web Server
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 11 and later for Windows 7 and later
● Apple Safari 8 and later for OS X 10.10 and later
● Mozilla Firefox (latest version)
● Google Chrome (latest version)
To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in
the browser's address bar. You can
Network. See Congure your printer on page 16.
NOTE: Your browser may display a security warning when you enter the IP address. If you have entered the
correct address, it is safe to ignore the warning and continue to access the Embedded Web Server.
The Embedded Web Server window displays a menu used to access all the supported functionality. It supports
the following languages: English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish, Russian,
Simplied Chinese, Traditional Chinese, Korean, Japanese. It uses the language that you specied in your Web
browser options. If you specify a language that it cannot support, it is displayed in the language selected in the
printer, or else in English.
To change the language, change your Web browser's language setting. To complete the change, close and
reopen your Web browser.
Demo prints
The demo prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting a demo print, check that the printer and the paper are ready for printing.
● The loaded paper should be at least A3 landscape—419 mm (16.53 in) wide—otherwise the print may be
clipped.
nd your printer's IP address in the printer’s front panel: tap and then
● The front panel should be displaying the Ready message.
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To print a demo print, tap , then scroll down and tap Internal prints, then Demo prints, and select a print.
The following prints are available:
● Render
● CAD black & white
● GIS
Congure your printer
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
Once the printer has a working network conguration, you can check its network address from the front panel:
tap
TIP: Consider making a note of the printer’s IP address, because you may need it during the setup process of
connecting your Windows or macOS computer clients.
.
Modify network conguration
To modify the current network conguration, go to the front panel and tap , then , then Network >
Gigabit Ethernet. From here it is possible, though not normally necessary, to change the settings manually; this
can also be done remotely using the Embedded Web Server.
For full details of the available connectivity settings, see Networking on page 51.
If you accidentally miscongure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: tap , then Network > Restore factory settings. Then you must restart
the printer. This automatically provides a working network
settings remain unchanged.
conguration for most networks. The printer’s other
Install your printer under Windows
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 59 for alternative ways of printing.
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Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 16).
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer’s host name and IP address from the front panel (see Connect the printer to your
network on page 16).
2. Install the printer software from http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+), following the software installation instructions. By
default, the following driver is installed:
● The raster driver—best for CAD, GIS, and oice applications
● With Windows 7 or Windows Server 2008R2: The PostScript driver
● With Windows 8, Windows Server 2012, or later: The PDF driver
3. Once downloaded, open it, and follow on-screen steps.
If your computer fails to nd any printers on the network, the Printer Not Found window is displayed, which helps
you to try to nd your printer. If you have a rewall in operation; you may have to disable it temporarily in order
to nd the printer. You also have the options of searching for the printer by its hostname, IP address or MAC
address.
Uninstall the printer software under Windows
Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.
Install your printer under macOS
You can connect your printer to a network under macOS by using the following methods:
● Bonjour
● TCP/IP (important: select HP Jetdirect-Socket)
NOTE: The printer does not support AppleTalk.
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 59 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 16).
Now you can proceed to install the printer software and connect to your printer.
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1. Go to the front panel and tap , then Network, and note the IP address of your printer. If you intend
to connect with Bonjour, click the network card and note the Bonjour name.
2. Install the printer software from http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+).
3. Select Windows or macOS software, and choose which specic software you want to install (by default, all
of it).
NOTE: You can download HP Click with the other software.
4. Double-click the HP DesignJet Installer icon. You will be guided through the steps to install the HP software
for your printer.
5. When the software has been installed, the HP Utility Setup Assistant starts automatically, to set up a
connection to your printer.
6. In the Setup Assistant, look for your printer's Bonjour name or IP address (which you noted in step 1) in the
table.
● If you nd the right name, scroll sideways if necessary to see the Connection column, and check that it
shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name, just click Continue and do the setup manually. Access System
Preferences, and in Printers and Scanners select the + sign at the bottom of the table. Then go to the
IP tab, enter your IP address, and select the protocol HP Jetdirect-Socket.
Click Continue.
7. Follow the instructions on the screen.
Uninstall the printer software under macOS
During the previous installation step, you have the option to install the HP Uninstaller application in your system.
This should be available under HP in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Printers & Scanners dialog from the system preferences. Click the name
of the printer and then click the – button.
Set up printer services
You can set up the following services:
● Receive automatic rmware updates
● Enable email printing
● Participate in the Product Data Sharing Agreement
● Enable additional printer services
A network connection is required, so the printer will test its own connectivity. Remember to connect the network
cable to the printer.
Each printer service can be enabled or disabled individually as explained below.
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During initial printer setup, you are asked whether you want to enable additional printer services. That decision
can be changed later by tapping , then , then Services > Printer Data Sharing Agreement.
If you are part of the HP Partner Link Pay-per-use service, you will have to participate in the Printer Data Sharing
Agreement, if you have not done so already. Then tap , then Services > > Register new service in
order to register the printer service.
The PrintOS service allows you to monitor the printer activity remotely and receive alerts in your mobile device,
among other services. If you want to register, you will have to participate in the Printer Data Sharing Agreement,
if you have not done so already. Then tap
front panel.
Verify printer connection to HP
You can check that the printer is able to connect to HP services by tapping and viewing the status there.
You can see detailed information by clicking the Network or Service card.
If there is any problem connecting to HP, you will be provided with a description of the problem and some
possible solutions.
, then Services > PrintOS, and follow the steps shown on the
Enable email printing with HP ePrint
The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message.
You must accept the Printer Data Sharing Agreement in order to use HP Connected.
To congure the email printing conguration, tap , then Services. Scroll down until you nd the HP ePrint
card, which will display your printer’s email address, which can be used to send jobs to the printer. Double-click
the HP ePrint card to access the printer's code and other conguration details.
If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to customize your
printer’s email address or manage printer security for remote printing.
You must also visit http://www.hpconnected.com to register yourself and your printer (using the printer code).
Congure your HP ePrint connection
By default, the jobs sent by email are directly printed. To change the settings, tap , then at the right
top corner of the page, then Services > HP Connected > HP ePrint jobs > On hold.
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You can disable the connection to HP ePrint if required for security. At the front panel, tap , then at
the right top corner of the page, then Services > HP Connected > HP ePrint connectivity > Disable.
Disable just puts the remote printing function on hold. If you want to resume using it, you just need to re-enable
it in the same menu. No more setup steps are required.
If you want to disable remote printing permanently, tap Remove. To use remote printing again, you will need to
set it up again from scratch.
Congure rmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download rmware
updates.
NOTE: If an administrator password has been set, it will be required to change these settings.
● In the Embedded Web Server: Click About printer > Firmware update.
● Using the front panel: Tap , then System > Firmware update.
The following settings are available:
● Download new rmware automatically: If you select Automatically (the default setting), the printer will
automatically download new rmware whenever it becomes available. Deactivate this option to download
new rmware manually.
NOTE: Downloading the rmware does not mean that you have installed it in your printer. To install the
new rmware, you must conrm the installation manually.
Control access to the printer
Manage printer security with HP Connected
When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your
printer's email address can print to your printer just by sending a le to it. Although HP provides a spam ltering
service, you should be careful about giving out your printer's email address, as everything sent to that address
may be printed on your printer.
If you are the printer administrator, you can manage printer security or change your printer status to lock mode
by visiting HP Connected at http://www.hpconnected.com. You can also customize your printer's email address
and manage print jobs from there. At your rst visit, you will need to create an account at HP Connected using
the printer's code.
Embedded Web Server security settings
From the Embedded Web Server menu, you can click Security and then Administrator password to control access
to the printer by specifying an administrator account to control access to the Embedded Web Server and the
printer’s front panel.
The administrator can also dene other types of permissions in the control panel through the Access control
menu option. In this section, the administrator can create new printer user accounts and assign them specic
permissions depending on their role.
Other security settings are available under the Security settings menu option, which apply to all users.
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Front-panel security settings
From the front panel, you can tap , then Security, to control some of the features of the printer:
User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes.
●
● Embedded Web Server: Enable or disable the Embedded Web Server.
● Printing & management Web services: Enable or disable Web services that are used by printing and
management tools such as the HP Utility, HP Click, and SDK for RIPs.
If an administrator password has been set, it must be given in order to perform the following operations:
● Change the security settings (including the administrator password itself)
● Change the conguration of the Internet connection
● Change the Automatic Firmware Update conguration
● Enable or disable automatic downloading and/or installation of automatic rmware updates
● Restore an earlier rmware version
● Reset factory defaults
NOTE: The administrator password can contain only characters that appear on the front panel's on-screen
keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear
in that limited character set.
Require account ID
If you want to keep records of printer usage by dierent users, you can set your printer to require an account ID
for each job. At the front panel, tap , then Job management > Job queue > Account ID.
If this setting is turned on, the account ID eld will be mandatory and jobs with no account ID will be kept "on hold
for accounting".
The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by
the printer, you can introduce the account ID in the driver or front panel, by going to the job queue and clicking
the job that is on hold. A window with a text box is displayed and you can enter the account ID into it.
Drivers
There are various dierent drivers for your printer; which is best for you depends on your circumstances:
● Your operating system
● The type of applications from which you print
● The number of printers you have
● The output accessories you have
You may wish to install one or several drivers according to your needs.
You can nd the latest driver software at http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+).
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Specic Windows drivers
The following drivers are recommended:
● The raster driver—best for CAD, GIS, and oice applications
● The PostScript driver with Windows 7 or Windows Server 2008R2—best for photos, and applications that
require accurate color
● The PDF driver with Windows 8, Windows Server 2012, or later—best for photos, and applications that
require accurate color
HP DesignJet Universal Print Driver for Windows
The Universal Print Driver (UPD) is recommended if you have a eet of HP DesignJet and PageWide XL printers: it
facilitates installation and queue management.
HP Universal Print Driver conguration tool
The HP UPD conguration tool is a utility that allows you to personalize DesignJet and PageWide UPDs by
modifying the default settings or locking some of them, preventing users from changing them. This tool is
intended for IT administrators.
To install the tool, go to http://www.hp.com/go/Z6/support (if you have a Z6) or http://www.hp.com/go/Z9/
support (if you have a Z9+) and click Software and drivers > Software – Utility > UPD conguration tool >
Download.
For information about how to install and use the tool, go to https://support.hp.com/us-en/document/
c05658213.
macOS drivers
Raster driver
● Specically for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
● Best for CAD, GIS, and oice applications
PostScript driver
● Specically for macOS 10.9, 10.10, 10.11, 10:12, and 10.13
● Best for applications requiring accurate color
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for instance to
set color or paper-saving options. To do this, click the Start or Search button on your computer's screen
(depending on your version of Windows), then click Devices and Settings or Devices and Printers. In the next
window, right-click your printer's icon, and click Printing Preferences. Any settings you change in the Printing
Preferences window will be saved as default values for the current user.
To set the default values for all users of your system, right-click the printer’s icon, click Printer Properties, go to
the Advanced tab, and click Printing Defaults. Any settings you change in the printing defaults will be saved for all
users.
Change the graphic language setting
You can change the graphic language setting from the front panel. Tap , then Default printing
conguration > Graphics language.
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Then select one of the following options:
● Select Automatic to let the printer determine which type of le it is receiving. This is the default setting; it
works for most software applications. You should not normally need to change it.
● Select HP-GL/2 only if you are sending a le of that type directly to the printer, without going through a
printer driver.
● Select PDF only if you are sending a le of that type directly to the printer, without going through a printer
driver.
● Select PostScript only if you are sending a le of that type directly to the printer, without going through a
printer driver.
● Select TIFF only if you are sending a le of that type directly to the printer, without going through a printer
driver.
● Select JPEG only if you are sending a le of that type directly to the printer, without going through a printer
driver.
Mobile printing
With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple
steps wherever you are; using your mobile device OS or sending an email to your printer with PDF, TIFF, or JPEG
attachments.
● Apple iOS printing is enabled through AirPrint, which comes pre-installed in iOS devices.
● For Android printing, install the HP Print Service App from Google Play. If you have have already installed it,
check that it is up to date. You can obtain the latest version from https://play.google.com/store/apps/
details?id=com.hp.android.printservice.
● You can also download the HP Smart App to enhance your printing capabilities from a smartphone or
tablet.
– Latest iOS version from https://itunes.apple.com/app/id469284907
– Latest Android version from https://play.google.com/store/apps/details?id=com.hp.printercontrol
● To enable email printing, ensure that the service is enabled, and retrieve the printer's email address from
the front panel.
For more detailed information, see http://www.hp.com/go/designjetmobility.
Accessibility
Front panel
If required, the front-panel display brightness and the loudspeaker volume can be changed (see Change system
options on page 13).
Embedded Web Server
From the Embedded Web Server, you can see the status of the printer, and perform other actions without using
the front panel.
For information about the accessibility features of the Embedded Web Server, click Support > Accessibility.
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If your mouse is connected by USB, you can use the mouse wheel to enlarge the elements of the user interface.
See http://www.hp.com/hpinfo/abouthp/accessibility/ for information about the HP Accessibility Program, and
HP's commitment to making its products and services accessible to people with disabilities.
Other sources of information
The following documents can be downloaded from http://www.hp.com/go/Z6/manuals (if you have a Z6) or
http://www.hp.com/go/Z9/manuals (if you have a Z9+):
● Introductory information
● User guide
● Legal information
● Limited warranty
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2 Paper handling
●
General advice
●
Load a roll onto the spindle
●
Load a roll into the printer
●
Unload a roll
●
Load a single sheet
●
Unload a single sheet
●
Sensitive-paper mode (Z6dr and Z9+dr only)
●
View information about the paper
●
Paper presets
●
Printing paper info
●
Move the paper
●
Feed and cut the paper
●
Maintain paper
●
Change the drying time
●
Turn the automatic horizontal cutter on and o
●
Turn the automatic vertical trimmer on and o (Z6dr and Z9+dr only)
●
Use the take-up reel
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General advice
CAUTION: Before starting a paper loading process, ensure you have enough room around the printer, both in
front and behind.
CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from
moving.
CAUTION: All paper must be 280 mm (11 in) or longer. A4 and letter paper cannot be loaded in landscape
orientation.
TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
CAUTION: Keep the basket closed throughout the loading process.
Load a roll onto the spindle
1. Open the roll cover.
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2. Remove the black end of the spindle from the printer, then the blue end.
CAUTION: Be sure to remove the black end rst. Removing the blue end rst could damage the black end.
WARNING! Do not insert your ngers into the spindle supports during the removal process.
3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a
new roll; it slides along the spindle to hold rolls of dierent widths. Remove the blue paper stop from the
end of the spindle.
NOTE: If the new roll core has a three-inch internal diameter, ensure that the core adapters have been
installed. See Order other accessories on page 145.
4. If the roll is long; rest the spindle horizontally on a table and load the roll on the table.
TIP: You may need two people to handle a large roll.
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5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown (the black stop shows
the correct orientation of the paper). If it is not, remove the roll, turn it 180 degrees and slide it back on to
the spindle. There are labels on the spindle showing the correct orientation.
NOTE: The illustrations show the printer as viewed from the front. However, if you load the paper while
standing behind the printer, the blue stop is inserted into the right-side holder.
Ensure that the end of the roll is as close to the spindle stop as possible.
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.
7. Ensure the blue paper stop is pushed in as far as it goes; until both ends are against the stoppers.
If you are a regular user of dierent paper types, you can change rolls more quickly if you preload rolls of
dierent paper types on dierent spindles. Extra spindles are available for purchase, see Accessories
on page 140.
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Load a roll into the printer
To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 26.
TIP: If your printer accepts two rolls, do not try to open both roll covers at once; this may cause problems.
Always close one cover before opening the other.
NOTE: The rst three steps below are optional: you can start with step 4. However, in this case the printer will
not keep track of the length of the roll, and will print no barcode on the roll when it is next unloaded. So you are
recommended to follow all the steps, starting with step 1, unless you have turned o the Printing paper info
option. See Printing paper info on page 37.
1. On the front panel, tap , then the roll icon, then Load.
If the roll you have selected is already loaded, you have to wait while it is automatically unloaded.
You should stand behind the printer when loading the lower roll (roll 2). You may stand behind or in front of
the printer when loading the upper roll (roll 1).
CAUTION: If your height is less than 1.6 m (5 ft 3 in), loading a roll while standing in front of the printer
may cause back pain or other physical problems.
2. Z6dr/Z9+dr only: If you start to load roll 1 while roll 2 is already loaded, roll 2 is withdrawn to the standby
position, so that it can be printed on again without reloading whenever required.
NOTE: If at any time you open a roll cover while that roll is in the standby position, the roll is unloaded,
and you will have to reload it the next time you want to print on it.
3. Open the roll cover, if it is not already open.
4. Rest the spindle's black end on the right roll holder (as seen from the front). Do not put the end completely
into the roll holder.
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5. Rest the blue end of the spindle on the left roll holder.
6. With both hands, push the spindle into both roll holders at the same time.
7. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the
paper slightly and cut a straight edge.
8. Insert the edge of the paper into the printer.
WARNING! Do not push your ngers inside the printer's paper path.
TIP: When loading the upper roll, avoid inserting roll paper into the cut-sheet slot. If you do so, the printer
beeps and the front panel asks you to remove the paper.
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9. Roll the paper into the printer until you feel resistance and the paper exes slightly. When the printer
detects the paper, it beeps, then feeds it in automatically.
10. If the leading edge of the paper has a barcode, the printer reads and then cuts o the barcode; you should
remove and discard the cut strip of paper.
11. If the leading edge of the paper has no barcode, the front panel prompts you to select the paper category
and type.
TIP: If you have loaded a paper type whose name does not appear in the paper list, see Paper type is not
in the driver, HP Utility, or front panel on page 149.
12. If the Printing paper info option is enabled, the front panel may ask you to specify the length of the roll. See
Printing paper info on page 37.
13. The printer checks the alignment and measures the width, then the front panel prompts you to close the
roll cover.
If the paper is not correctly aligned, the printer automatically proceeds to realign it.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see Paper cannot be loaded
successfully on page 148.
Unload a roll
Before unloading a roll, check whether there is paper on the roll or if the roll is out of paper, and follow the
appropriate procedure as described below.
Quick procedure with paper on the roll
If there is paper on the roll, just open the roll cover, and the roll is unloaded automatically—unless the roll is
uncuttable; in which case, see Manual unload procedure on page 32.
NOTE: When the roll is unloaded in this way, no barcode is printed on it, so the printer will not know the length
of the roll when it is next loaded. See Printing paper info on page 37.
NOTE: If you open the cover of any roll while a sheet is loaded, the sheet is also unloaded.
Front panel procedure with paper on the roll
If there is paper on the roll, you can unload it from the front panel.
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1. Tap , then the roll icon, then Unload.
2. You may need to open the roll cover.
3. If the roll is uncuttable, see Manual unload procedure on page 32.
Roll out of paper procedure
If the end of the paper is no longer attached to the core, pull out the paper from the printer.
Pull from wherever the paper is accessible; the rear of the printer is recommended. You may need to open the
roll cover.
Manual unload procedure
Paper types that cannot be cut by the automatic cutter must be unloaded manually:
1. Open the roll cover.
2. If necessary, rewind the paper by turning the spindle manually, until the paper is removed from the printer.
3. Close the roll cover.
Load a single sheet
Z9+ single-roll models have an input tray at the rear of the printer, and the front panel will recommend using this
path to load the sheet. However, if you prefer, you can use the cut-sheet slot on the top of the printer. If there is
no input tray, you must use the cut-sheet slot on the top.
Cut-sheet slot at the top Input tray at the rear
Using the cut-sheet slot at the top
1. Ensure that all roll covers are closed. If any cover is opened while a sheet is loaded, the sheet will be
immediately unloaded.
2. On the front panel, tap , then Sheet > Load.
3. Select your paper category and type.
TIP: If you have loaded a paper type whose name does not appear in the paper list, see Paper type is not
in the driver, HP Utility, or front panel on page 149.
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4. Z6dr/Z9+dr only: If a roll is already loaded, you have to wait while it is withdrawn to the standby position; it
can be printed on again without reloading as soon as the sheet paper has been unloaded.
NOTE: On dual-roll models, if at any time you open a roll cover while that roll is in the standby position,
the roll will be automatically unloaded, and you will have to reload it the next time you want to print on it.
5. When prompted by the front panel, insert the sheet into the cut-sheet slot on the right-hand side of the
printer. The side to be printed is facing us in the illustrations; it will be facing up within the printer.
6. Load your sheet aligned with the load line and insert it until the paper will not continue; with thicker sheets,
you feel resistance.
WARNING! Do not push your ngers inside the printer's paper path.
7. Tap the OK key on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is
especially important with thicker papers.
8. The printer checks the alignment and measures the sheet.
NOTE: Depending on the length of the sheet, it feeds out the front of the printer.
9. If the sheet is not correctly aligned, you may be asked to reload it. Follow the instructions on the front-
panel display.
NOTE: If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be
loaded successfully on page 148.
Using the input tray at the rear (Z9+ single-roll models)
1. Ensure that all roll covers are closed. If any cover is opened while a sheet is loaded, the sheet will be
immediately unloaded.
2. On the front panel, tap , then Sheet > Load.
3. Select your paper category and type.
TIP: If you have loaded a paper type whose name does not appear in the paper list, see Paper type is not
in the driver, HP Utility, or front panel on page 149.
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4. When prompted by the front panel, insert the sheet into the input tray at the rear of the printer. The side to
be printed is facing us in the illustrations; it will be facing up within the printer.
5. Load your sheet aligned with the load line and insert it until the paper will not continue; with thicker sheets,
you feel resistance.
WARNING! Do not push your ngers inside the printer's paper path.
6. Tap the OK key on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is
especially important with thicker papers.
7. The printer checks the alignment and measures the sheet.
NOTE: Depending on the length of the sheet, it feeds out the front of the printer.
8. If the sheet is not correctly aligned, you may be asked to reload it. Follow the instructions on the front-
panel display.
NOTE: If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be
loaded successfully on page 148.
Unload a single sheet
To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer.
To unload a sheet without printing, go to the front panel and tap , then the sheet card, then Unload.
The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the basket.
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Sensitive-paper mode (Z6dr and Z9+dr only)
The printer’s sensitive-paper mode is designed to ensure the highest-quality prints on paper particularly
vulnerable to deformations or scratches, such as lm. By default, for some categories of vulnerable paper, the
printer will ask whether you want to load it as sensitive paper.
If you want the printer to ask you every time you load a roll, go to the front panel and tap , then , then
Paper source > Ask how to load.
When loading paper in sensitive-paper mode, the front panel guides you through a step-by-step process. At the
end, you are asked to keep the roll cover open while sensitive-paper mode is active. Apart from that, you can
print as usual.
CAUTION: Do not put your ngers into the printer's roll-paper input path and gear system.
NOTE: While it is active, it is indicated with an icon on the front panel’s paper information screen.
Notes
● Sensitive-paper mode remains active until the roll is unloaded. While it is active, it is indicated with an icon
on the front panel’s paper information screen.
● When a roll is loaded or treated as sensitive paper, it cannot be parked by the printer. This means that no
other paper will be available for printing as long as sensitive-paper mode is active. Thus, in this mode the
printer works like a single-roll printer.
● If a second roll is loaded while sensitive-paper mode is active, the sensitive roll is automatically unloaded.
View information about the paper
To view the loaded paper information, tap , then the roll icon.
The following information is displayed on the front panel:
● Paper type you have selected
● Roll or sheet status
● Width of the paper in millimeters (estimated)
● Length of the paper in millimeters (estimated)
● Calibration status
If no paper is loaded, the message Out of paper is displayed.
The same information is displayed in the HP DesignJet Utility for Windows (Overview tab > Supplies tab), the
HP Utility for macOS (Information group: Printer Status > Supplies Status) and the Embedded Web Server (Paper
tab > Paper Source, then click the card for the loaded paper to see the extra details of calibration and length).
ENWW Sensitive-paper mode (Z6dr and Z9+dr only) 35
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Paper presets
Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it
prints on each dierent paper type. For example, some may need more ink and some may require a longer
drying time. So the printer must be given a description of the requirements of each paper type. This description is
called the paper preset. The paper preset contains the ICC prole, which describes the color characteristics of the
paper; it also contains information on other characteristics and requirements of the paper that are not directly
related to color. Existing paper presets for your printer are already installed in the printer's software.
However, as it is inconvenient to scroll through a list of all paper types available, your printer contains paper
presets only for the most commonly used paper types. If you have a paper type for which your printer has no
preset, you cannot select that paper type in the front-panel display.
You can download additional paper presets from the Web and install them: see To install a downloaded paper
preset on page 36.
To install a downloaded paper preset
1. After nding the right paper preset at https://hp.globalbmg.com/paperpresets, or the paper
manufacturer's website, click the Download Now button and save the paper preset (an .oms le) on your
computer.
NOTE: If you do not nd the paper preset you want on the Web, you may nd that it has been added to
the latest rmware for your printer. You can check the rmware release notes for information, see Update
the rmware on page 137.
2. Before starting to install the new preset, make sure that the printer is idle and the print queue is stopped.
Installing a new paper preset will interrupt any printing that is in progress.
3. Start the HP DesignJet Utility or the Embedded Web Server.
● In the HP DesignJet Utility for Windows, select the Color Center and then Import Paper Preset.
● In the HP Utility for macOS, select All Settings > Import Paper Preset.
● In the Embedded Web Server, click the Paper tab. In the Paper Management section, click the Paper
preset tab.
4. On the Import page, select the paper preset le that you downloaded in step 1.
5. Click the Import button and wait for the update process to nish. It may take some time.
6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's
front panel.
7. Synchronize the new paper type with the driver by opening the HP Utility. Select your printer, then Paper
Preset Management and Synchronize Paper Presets ( button).
NOTE: This is possible only if you have installed the driver for your printer.
Now that you have imported the paper preset, you can select the paper type from the front panel and from the
driver. The paper preset for the new paper type is ready to use by your application.
To create your own paper preset
Before using a custom paper type with your printer, you should add a paper preset for the new paper. You can
create a new paper preset using the Color Center in the HP Utility.
The paper preset name will appear in the printer driver and the front panel.
To create a paper preset, you can follow this simple procedure:
36 Chapter 2 Paper handling ENWW
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1. Go to the Color Center tab in the HP Utility for Windows, or to the Paper Preset Management group in the
HP Utility for macOS.
2. Click Create Paper Preset under Windows, or the + icon under macOS.
3. Select a paper category from the drop-down menu. The paper category determines the amount of ink used
and other basic printing parameters. For more information about the printing parameters, see Paper type is
not in the driver, HP Utility, or front panel on page 149.
4. Enter your paper's name.
TIP: The paper's commercial name is likely to be the most understandable for other users of the printer.
5. Select the appropriate settings: drying time, horizontal cutter, and so on.
6. Click Next or Done under Windows (depending on your printer model), Continue under macOS.
7. You will nd the paper name in the Custom paper category in the front panel and HP Utility. If you have a
8. To prole your paper, go to the section "Prole management" of the Color Center in the HP Utility. Choose
Now that you have created the paper preset, you will be able to select the paper type from the front panel and
from the driver under the Custom paper category.
You can export the new paper preset to your computer and use it on other HP DesignJet Z series printers:
● Using the HP Utility: In the Color Center, click Paper Preset Management, select the paper preset, and click
● Using the Embedded Web Server: From the Paper tab, click Paper Management > Export Paper Preset.
+
Z9
printer, you will be prompted to prole the paper. See Create your own prole (Z9+ only) on page 90.
the ICC prole name.
at the bottom of the page. Then follow the instructions on the screen.
Select a paper preset and click the Export button. A OMS package with the paper preset will be
downloaded.
NOTE: This page shows only the custom paper presets that you can export.
To install the preset on another printer, see To install a downloaded paper preset on page 36.
Printing paper info
Enable the Printing paper info option to record the printer’s estimate of the remaining roll length, paper width
and type. The information is a combination of barcode and text that is printed on the leading edge of the roll
when the paper is unloaded from the printer.
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NOTE: The paper-length estimate is available only if the printer registered the amount of paper that was on the
roll when you loaded it. To provide this information to the printer, specify the roll length on the front panel when
loading the paper, or load a roll that has the paper-data barcode printed on it.
NOTE: The barcode and text are printed on the roll only when the loading and unloading processes are started
from the front panel's Paper menu.
NOTE: This option can be expected to work only with papers that are completely opaque: it may fail with
transparent or translucent papers.
To enable the Printing paper info option, go to the front panel and tap , then Paper source > Printing
paper info > Enable.
NOTE: Enabling this option slightly changes the paper loading and unloading procedures.
Move the paper
If the printer is idle (ready to print), you can move the paper forwards or backwards from the front panel. You
may want to do this in order to have more or less white space between the last print and the next one.
To move the paper, tap , then Paper source > Move paper. Then tap the up arrow to advance the paper or
the down arrow to rewind it.
Alternatively, if you have a Z9+ printer, you can move the paper by tapping the icon on the home screen or
in the status center.
Feed and cut the paper
There are two ways to feed and cut the paper from the front panel:
● Tap , then Paper source > Form feed and cut.
● In the Status Center, tap the icon.
The printer then advances the paper and makes a straight cut across the front edge. There are several possible
reasons why you might want to do this:
● To trim the leading edge of the paper if it is damaged or not straight.
● To feed and cut the paper when the automatic cutter has been disabled.
● To cancel the waiting time and print the available pages immediately, if the printer is waiting to nest more
pages.
NOTE: The printheads are serviced after each print, and the paper cannot be cut until the process completes, so
you may notice a delay.
NOTE: Some papers cannot be cut by the automatic cutter. In this case, the printer advances the paper without
trying to cut it.
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CAUTION: Remove the cut piece from the output tray. If strips or short prints are left in the output tray the
printer could jam.
NOTE: Photo and coated paper requires careful handling, see Print is scued or scratched on page 166.
TIP: To move the paper without cutting it, see Move the paper on page 38.
Maintain paper
To maintain paper quality, follow the recommendations below:
● Store rolls covered by another piece of paper or cloth
● Store cut sheets covered and clean or brush them before loading them in the printer
● Clean input and output platens
● Always keep the window of your printer closed
NOTE: Photo and coated paper requires careful handling, see Print is scued or scratched on page 166.
Change the drying time
You may wish to change the drying time setting to suit special printing conditions such as multiple prints where
time is of higher importance or when you need to be sure ink is dry before handling.
Tap , then Default printing conguration > Print retrieval > Drying time. You can select:
● Extended, to set a longer than recommended time to ensure ink is completely dry
● Optimal, to set the default and recommended time for your selected paper (this is the default setting)
● Reduced, to set a shorter than recommended time when quality is of lower importance
● None, to disable the drying time and remove your print as soon as it nishes printing
CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the
print.
NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to
the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then
performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the
paper until after the printhead maintenance has completed.
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Turn the automatic horizontal cutter on and o
To turn the printer's horizontal cutter on or o, go to the front panel and tap , then Default printing
conguration > Cutter > Horizontal cutter, and change the cutter option.
The default setting is On.
IMPORTANT: When printing with HP Click, enable and disable the setting on the front panel.
NOTE: If the cutter is turned o, it will not cut the paper between jobs, but it will continue to cut the paper on
loading, unloading and switching between rolls.
TIP: To cut roll paper while the automatic cutter is disabled, see Feed and cut the paper on page 38.
Turn the automatic vertical trimmer on and o (Z6dr and Z9+dr only)
If you have a Z6dr or Z9+dr printer, it has an embedded vertical trimmer that cuts the left and right edges of the
paper.
To turn the printer's vertical trimmer on or o, go to the front panel and tap , then Default printing
conguration > Cutter > Vertical trimmer, and change the trimmer option.
The default setting is On.
IMPORTANT: When printing with HP Click, enable and disable the setting on the front panel.
Use the take-up reel
The take-up reel enables busy design professionals and print service providers to be more productive by
maximising unattended printing—even overnight—and delivering neatly collected prints.
The take-up reel can collect paper in two ways: face in and face out.
Follow the assembly instructions to install the take-up reel assembly for use with the printer.
The rst time you use the take-up reel, activate it by tapping , then Output options, then , then Install
accessory
NOTE: On some paper types, such as banners, the take-up reel will work better if you remove the Variable
Front Tension Kit. The removal of the kit will improve the nal shape of the roll and avoid empty spaces between
the turns. See Paper types tested with the take-up reel on page 46.
Attach paper to the take-up reel
, then select Attach take-up reel on the take-up reel card.
1. On the printer’s front panel, tap , then Output options, then select Attach on the take-up reel card.
Choose the roll to be used.
Instructions are displayed on the front panel.
40 Chapter 2 Paper handling ENWW
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NOTE: If you decide to use the take-up reel during printing, familiarize yourself with the procedural steps
before tapping the Enable button. Attaching the take-up reel during printing requires you to complete the
procedure while the printer is feeding and printing paper. Attaching the take-up reel during printing saves
approximately 1.5 m (4.9 ft) of paper.
TIP: You are recommended to keep the take-up reel winding-direction switch in the o position (see
Unload the take-up reel on page 47) to avoid unwanted movements when attaching the take-up reel
while printing. Once you have the leading edge of the paper attached to the core, and the paper is straight,
switch the winding-direction switch to position 1 or 2, as you prefer. Setting 1 winds the paper so that the
printed image faces in, setting 2 winds the paper so that the printed image faces out.
The following steps assume that you have decided to attach immediately. If you decide to attach later,
during printing, you must complete the same operations without guidance from the front panel.
2. Remove the tension bar.
3. Unlock the take-up reel by pushing its lever to the highest position.
4. Remove the take-up reel.
ENWW Use the take-up reel 41
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5. Lift the lever to unlock the paper stop from the take-up reel and put it aside.
6. Slide the core onto the take-up reel. The core should be at least as wide as the paper.
7. Put the paper stop back onto the take-up reel, and lock it with the lever.
8. Load the take-up reel into the printer by pushing rmly on both ends.
WARNING! Take care not to get your ngers trapped.
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9. Ensure that the lever of the take-up reel is at the lowest position.
10. Advance the paper by tapping the Advance/Rewind buttons on the front panel.
11. Pull down the center of the paper's leading edge to straighten the paper. Do not attempt to pull more paper
out of the printer.
NOTE: If you are attaching the take-up reel during printing, you do not need to pull the paper taut. Tape
the paper to the core when an adequate length of paper has fed from the printer after printing begins.
12. Adjust the position of the core on the take-up reel so that it is aligned with the paper.
ENWW Use the take-up reel 43
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13. Tape the leading edge of the paper to the core in the center, then at each side. Make sure that the paper is
straight.
NOTE: Depending on whether you want to print the images facing in or out, place the tape accordingly.
14. Tap the button on the front panel to advance the paper, creating a loop.
15. Press the blue up-arrow on the take-up reel motor to rotate the reel one full turn. This will help to support
the weight of the tension bar.
16. Press the button to advance the paper again. The paper should advance until it almost touches the ground.
17. Carefully insert the tension bar. This is essential: the take-up reel will not function correctly without it.
44 Chapter 2 Paper handling ENWW
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18. Fit the tension bar into the supports at either side.
WARNING! Take care not to get your ngers trapped.
19. Use the winding-direction switch on the take-up reel motor to select the winding direction. Setting 1 winds
the paper so that the printed image faces in. Setting 2 winds the paper so that the printed image faces out.
NOTE: You need to have taped the leading edge appropriately for the winding direction you intend to use.
See step 13.
NOTE: Depending on the paper type, you may need to use the Variable Front Tension Kit.
With some papers, such as banners, the removal of the Variable Front Tension Kit will improve the nal
shape of the roll and avoid empty spaces between the turns.
20. Tap the Next icon on the front panel. The printer advances and calibrates the paper.
21. The following image shows how the printer looks when it is operating. As paper is fed from the printer, it
drops down to the tension bar, over the diverter, then down again to the take-up reel.
NOTE: When the take-up reel is in use, the paper is not automatically cut after each print.
NOTE: If the take-up reel is loaded during printing, recalibrate the paper advance for optimal print quality. At
the front panel, tap , then Paper advance calibration > Calibrate paper advance.
ENWW Use the take-up reel 45
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Paper types tested with the take-up reel
Family Paper type
Photo paper HP Premium Instant-dry Gloss Photo Paper No
HP Premium Instant-dry Satin Photo Paper No
HP Everyday Instant-dry Gloss Photo Paper No
HP Everyday Instant-dry Satin Photo Paper No
HP Universal Instant-dry Gloss Photo Paper No
HP Universal Instant-dry Satin Photo Paper No
HP Premium Matte Photo Paper No
HP Production Matte Poster Paper No
HP Production Satin Poster Paper No
Photo Gloss/Semi-Gloss/Satin Paper No
Photo Gloss/Semi-Gloss/Satin Paper (less ink) No
Photo Gloss/Semi-Gloss/Satin Paper (more ink) No
Photo Matte Paper No
Variable Front Tension Kit
recommended?
Backlit material HP Premium Vivid Color Backlit Film No
Backlit Material No
Self-adhesive material HP Everyday Adhesive Matte Polypropylene No
HP Universal Adhesive Vinyl No
HP ColorFast Adhesive Vinyl No
HP Everyday Adhesive Gloss Polypropylene No
Adhesive Polypropylene Matte No
Banner and sign material HP Opaque Scrim Banner No
Scrim Banner No
HP Premium Matte Polypropylene No
HP Everyday Matte Polypropylene No
HP Durable Semi-gloss Display Film No
HP Durable Banner (w/o Tyvek) No
HP Durable Banner with Dupont Tyvek No
Bond and coated paper HP Super Heavyweight Plus Matte Paper No
HP Universal Bond Paper Yes
HP Bright White Inkjet Paper Yes
HP Premium Bond (3 in core) Yes
HP Coated Paper Yes
HP Universal Heavyweight Coated Paper No
HP Heavyweight Coated Paper No
Plain Paper Yes
46 Chapter 2 Paper handling ENWW
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Family Paper type
Fine art material HP Artist Matte Canvas No
Unload the take-up reel
WARNING! Take care not to get your ngers trapped.
Variable Front Tension Kit
recommended?
Coated Paper Yes
Heavyweight Coated Paper No
Super Heavyweight Coated Paper No
HP Matte Litho-realistic Paper No
HP Professional Matte Canvas No
Canvas No
Canvas (less ink) No
1. On the printer's front panel, tap , then Output options > Take-up reel > Detach.
2. Switch the winding-direction switch to the o position. The switch is in the o position when it is centered
(in other words, when the switch is neither in position 1 nor position 2).
3. Cut the paper: select Automatic or Manual on the front panel.
4. While holding the paper, use the winding button on the take-up reel motor to wind the remainder of the
paper around the take-up reel.
5. Unlock the take-up reel by pushing its lever to the uppermost position.
6. Remove the take-up reel from the printer.
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3
Working with two rolls (Z6dr/Z9+dr only)
●
Advantages of a multiroll printer
●
How the printer allocates jobs to paper rolls
48
Chapter 3 Working with two rolls (Z6dr/Z9+dr only)
ENWW
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Advantages of a multiroll printer
A multiroll printer can be useful in several dierent ways:
● The printer can automatically switch between dierent paper types according to your needs.
● The printer can automatically switch between dierent paper widths according to your needs. This enables
you to save paper by printing smaller images on narrower paper.
● If you load two identical rolls into the printer, you can leave it printing unattended for a long time, because it
can switch from one roll to the other automatically when the rst is exhausted. See Unattended printing/
overnight printing on page 73.
The current status of both rolls is shown on the front panel if you tap .
NOTE: Bear in mind that a protected roll is protected from use unless the roll number or its paper type are
specically requested. See Protect a paper type on page 73.
NOTE: If you use a paper not supported by your printer, you may nd that automatic switching is disabled, in
which case jobs sent to the standby roll are put on hold until the roll is manually unloaded.
NOTE: When you print from a USB ash drive, multiroll printing is considerably simplied: either you specify
manually which roll you want to use, or you can select Save paper, in which case the printer chooses the
narrowest roll on which the print will t. You cannot specify the paper type.
How the printer allocates jobs to paper rolls
When you submit a print job from the printer driver, you can specify (using the Paper type or Type is option) that
you want it to be printed on a particular paper type; you can even specify (using the Paper source, Source is or
Paper Feed option) that you want it to be printed on a particular roll (1 or 2). The printer will try to satisfy these
requirements, and it will also look for a paper roll large enough to print the image without clipping.
● If both rolls are suitable for the job, the roll will be chosen according to the roll switching policy. See Roll
policies on page 81.
● If just one of the rolls is suitable for the job, it will be printed on that roll.
● If neither roll is suitable for the job, it will be put on hold for paper, or printed on an unsuitable roll,
depending on the paper mismatch action. See Solve paper mismatch on page 82.
The printer driver for Windows will tell you which paper types and widths are currently loaded in the printer, and
on which rolls.
Here are some settings that may be used in typical situations.
NOTE: The Type is and Paper source settings are in the printer driver; the Roll switching policy is set in the front
panel.
● With dierent paper types loaded:
– Type is: select the paper type you require
– Paper source: Use printer settings
– Roll switching policy: doesn't matter
● With dierent paper widths loaded:
ENWW Advantages of a multiroll printer 49
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– Type is: Use Printer Settings
– Paper source: Use printer settings
– Roll switching policy: Minimize paper waste
TIP: You can also save paper in some cases by rotating or nesting your images. See Use paper
economically on page 69.
With identical rolls loaded:
●
–
Type is: Use Printer Settings
– Paper source: Use printer settings
– Roll switching policy: Minimize roll changes
50
Chapter 3 Working with two rolls (Z6dr/Z9+dr only)
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4 Networking
●
Introduction
●
Control network protocols
●
Front-panel menu items
●
Link conguration methods
●
Troubleshooting
ENWW 51
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Introduction
The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the
use of shielded I/O cables is required.
The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u
100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and
powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000
Mbps, and to communicate using full- or half-duplex mode. However, you can manually congure the link using
the printer's front panel, or through other conguration tools once network communication is established.
The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For
security, it includes features to control IP traic to and from the printer and supports conguration of IP Security
(IPsec) protocols.
Control network protocols
The printer can simultaneously support multiple network communication protocols. This allows network
computers that may be using dierent protocols to communicate with the same printer.
Each protocol may require some conguration before the printer can communicate on the network. For some
protocols, required parameters are automatically sensed and user-specied settings are not needed. However,
for other protocols, there may be many parameters to congure.
Enable or disable network protocols
If a network protocol is enabled, the printer may actively transmit on the network even when there are no
computers on the network that use the protocol. This may increase network traic. To eliminate unnecessary
traic, you can disable unused protocols. Disabling unused protocols lets you:
● Reduce network traic by eliminating broadcast messages from unused protocols
● Provide better control over who prints to the printer by eliminating users from other networks who might
route print jobs to this printer
● Display protocol-specic error conditions for enabled protocols only
To disable unused protocols through the device’s control panel menu, see Front-panel menu items on page 52.
For other tools, such as system command access to the embedded Telnet server, see the HP Jetdirect Print Server
Administrator’s Guide for your print server model.
Front-panel menu items
To access the printer network conguration settings, go to the front panel and tap , then , then
Network > Gigabit Ethernet > Modify Conguration.
Menu item
Information Print Sec Report Yes: Prints a report.
Sub-menu item Sub-menu item Values and description
No (default): Does not print a report.
TCP/IP Host Name An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on
the HP Jetdirect conguration page. The default host name is NPIxxxxxx, where xxxxxx is the
last six digits of the LAN hardware (MAC) address.
52 Chapter 4 Networking ENWW
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Menu item Sub-menu item Sub-menu item Values and description
IPV4 Settings Cong Method Species the method that TCP/IPv4 parameters will be congured on the HP Jetdirect print
server.
Bootp: Use BootP (Bootstrap Protocol) for automatic conguration from a BootP server.
DHCP (default): Use DHCP (Dynamic Host Conguration Protocol) for automatic conguration
from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew
menus are available to set DHCP lease options.
Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is
assigned automatically.
Manual: Use the Manual Settings menu to congure TCP/IPv4 parameters.
DHCP Release This menu appears if Cong Method was set to DHCP and a DHCP lease for the print server
exists.
No (default): The current DHCP lease is saved.
Yes: The current DHCP lease and the leased IP address are released.
DHCP Renew This menu appears if Cong Method was set to DHCP and a DHCP lease for the print server
exists.
No (default): The print server does not request to renew the DHCP lease.
Yes: The print server requests to renew the current DHCP lease.
Manual Settings (Available only if Cong Method is set to Manual) Congure parameters directly from the
printer control panel:
IP Address: The unique IP address of the printer (n.n.n.n).
Subnet Mask: The subnet mask for the printer (n.n.n.n).
Syslog Server: The IP address of the syslog server (n.n.n.n) used to receive and log syslog
messages.
Default Gateway: The IP address (n.n.n.n) of the gateway or router used for communications
with other networks.
Idle Timeout: The time period, in seconds, after which an idle TCP print data connection is
closed (default is 270 seconds, 0 disables the timeout).
Default IP Specify the IP address to default to when the print server is unable to obtain an IP address
from the network during a forced TCP/IP reconguration (for example, when manually
congured to use BootP or DHCP).
Auto IP: A link-local IP address 169.254.x.x is set.
Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices.
Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server.
NOTE: This item appears only if Manual conguration is a higher priority than DHCP in the
Cong. Precedence table, congured through the embedded Web server.
Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server.
NOTE: This item will appear only if Manual conguration is a higher priority than DHCP in the
Cong. Precedence table, congured through the embedded Web server.
IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server.
O: IPv6 is disabled.
On (default): IPv6 is enabled.
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Menu item Sub-menu item Sub-menu item Values and description
Address Use this item to manually congure an IPv6 address.
Manual Settings: Use the Manual Settings menu to enable and manually congure a TCP/ IPv6
address.
Enable: Select this item and choose On to enable manual conguration, or O to disable
manual conguration.
Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon
hexadecimal syntax.
DHCPV6 Policy Router Specied: The stateful auto-conguration method to be used by the print server is
determined by a router. The router species whether the print server obtains its address, its
conguration information, or both from a DHCPv6 server.
Router Unavailable: If a router is not available, the print server should attempt to obtain its
stateful conguration from a DHCPv6 server.
Always: Whether or not a router is available, the print server always attempts to obtain its
stateful conguration from a DHCPv6 server.
Primary DNS Use this item to specify an IPv6 address for a primary DNS server that the print server should
use.
NOTE: This item will appear only if Manual conguration is a higher priority than DHCP in the
Cong Precedence table, congured through the embedded Web server.
Secondary DNS Use this item to specify an IPv6 address for a secondary DNS server that the print server
should use.
NOTE: This item will appear only if Manual conguration is a higher priority than DHCP in the
Cong Precedence table, congured through the embedded Web server.
Proxy Server Species the proxy server to be used by embedded applications in the device. A proxy server is
typically used by network clients for Internet access. It caches Web pages, and provides a
degree of Internet security, for those clients.
To specify a proxy server, enter its IPv4 address or fully-qualied domain name. The name can
be up to 255 octets.
For some networks, you may need to contact your Independent Service Provider (ISP) for the
proxy server address.
Proxy Port Type the port number used by the proxy server for client support. The port number identies
the port reserved for proxy activity on your network, and can be a value from 0 to 65535.
Security Print Sec Page Yes: Prints a page that contains the current IPsec security settings on the HP Jetdirect print
server.
No (default): A security settings page is not printed.
Secure Web For conguration management, specify whether the embedded Web server will accept
communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS.
HTTPS Required: For secure, encrypted communications, only HTTPS access is accepted. The
print server will appear as a secure site.
HTTP/HTTPS optional: Access using either HTTP or HTTPS is permitted.
NOTE: The factory default setting depends on the print server model.
IPSEC Specify the IPsec or Firewall status on the print server.
Keep: IPsec/Firewall status remains the same as currently congured.
Disable: IPsec/Firewall operation on the print server is disabled.
802.1x
Enable Wipe
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Menu item Sub-menu item Sub-menu item Values and description
Reset Security Specify whether the current security settings on the print server will be saved or reset to
factory defaults.
No (default): The current security settings are maintained.
Yes: Security settings are reset to factory defaults.
Link Speed The link speed and communication mode of the print server must match the network. The
available settings depend on the device and installed print server. Select one of the following
link conguration settings:
CAUTION: If you change the link setting, network communications with the print server and
network device might be lost.
Auto (default): The print server uses auto-negotiation to congure itself with the highest link
speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX
HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex
selection is not supported.)
10T Half: 10 Mbps, half-duplex operation.
10T Full: 10 Mbps, Full-duplex operation.
100TX Half: 100 Mbps, half-duplex operation.
100TX Full: 100 Mbps, full-duplex operation.
100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps.
Link conguration methods
The printer supports 10, 100, or 1000 Mbps network link speeds using full-duplex or half-duplex communication
modes (a 1000T half-duplex selection is not supported). By default, it will attempt to auto-negotiate its link
operation with the network.
When connecting to network hubs and switches that do not support auto-negotiation, the printer will congure
itself for 10 Mbps or 100 Mbps half-duplex operation. For example, when connected to a non-negotiating 10
Mbps hub, the print server will automatically set itself to operate at 10 Mbps half-duplex.
If the printer is not able to connect to the network through auto-negotiation, you can set the link setting by one
of the following methods:
● The front panel
● The Embedded Web Server
● The Telnet interface, through a system command prompt
● A TFTP (Trivial File Transfer Protocol) conguration le that is downloaded, for example, from a BootP or
DHCP server
● Network management tools such as HP Web Jetadmin
1000TX Full: 1000 Mbps, full-duplex operation.
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Troubleshooting
IO Conguration card
The IO Conguration card provides comprehensive print server status. The information provided is an important
diagnostic tool, especially if network communication is not available. For a description of messages that may
appear on the card, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.
For detailed connectivity information, go to the Connectivity menu and click Network card or Services card to see
all the information available.
The network card provides details about the network conguration and status. The services card provides
information about the state of connections to HP services, such as HP ePrint.
To verify correct operation:
1. On the network card, look for the status message I/O Card Ready.
2. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section.
If a message other than I/O Card Ready appears, try the following:
a. Turn the printer o and then on again to re-initialize the print server.
b. Check that the status indicator lights (LEDs) are providing proper status.
See the HP Jetdirect Print Servers Administrator’s Guide for your print server model to interpret and troubleshoot
other messages.
Reset network parameters
If you accidentally miscongured the printer’s network settings, they can be reset to factory default values by
tapping , then , then Network > Restore connectivity factory settings.
CAUTION: A factory-installed HP Jetdirect X.509 certicate will be saved during reset to factory default values.
However, a Certicate Authority (CA) certicate that has been installed by the user to validate a network
authentication server will not be saved.
Link troubleshooting
The printer has status lights (LEDs) beside the network connector that indicate the link status and network
activity.
● When the green light is on, the printer has successfully linked to the network.
● When the yellow light is blinking, there is network transmission activity.
If the printer does not successfully connect to the network:
● Both LEDs will be o.
● The alert No network cable connected will appear on the front panel.
If a link failure is indicated, try the following:
1. Check the cable connections at both ends.
2. Consider replacing the cables by known good ones.
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3. Consider switching to another network connector in the network switch, hub, or device to which the printer
is connected.
4. Manually congure the link setting to match the port conguration of the network hub or switch. For
manual conguration methods, see Link conguration methods on page 55. Turn the printer o, then on
again, to re-initialize the setting.
5. Print a Connectivity Conguration page and check link settings.
Item Description
Port Cong If the printer is properly linked, this item has one of the following values:
● 10BASE-T HALF: 10 Mbps, half-duplex
● 10BASE-T FULL: 10 Mbps, full-duplex
● 100TX-HALF: 100 Mbps, half-duplex
● 100TX-FULL: 100 Mbps, full-duplex
● 1000TX FULL
If the printer is not properly linked, one of the following messages will appear:
● UNKNOWN: The printer is in an initialization state.
● DISCONNECTED: A network connection has not been detected. Check network cables. Recongure the
link settings, or restart the printer.
Auto Negotiation Indicates whether auto-negotiation for link conguration is on or o.
● ON (default): The printer will attempt to automatically congure itself onto the network at the proper
speed and communication mode.
● OFF: You must manually congure the link speed and communication mode using the front panel. Your
settings must match those of the network for proper operation.
6. In case of doubt or misconguration of link settings, reset the network parameters to their factory settings.
See Reset network parameters on page 56.
Communication failures between computer and printer
Some symptoms are:
● The front-panel display does not show the Received jobs message when you have sent jobs to the printer.
● Your computer displays an error message when you are trying to print.
● Your computer or printer hangs (stays idle), while communication is taking place.
● Print jobs get stuck in your computer’s print spooler.
● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on).
To solve a communication problem:
● Ensure that you have selected the correct printer when sending your job.
● Ensure that the printer works correctly when printing from other applications.
● If your printer is connected to your computer through any other intermediate devices, such as switch boxes,
buer boxes, cable adapters, or cable converters, try using it when connected directly to your computer.
● Try another network cable.
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● Remember that very large prints may take some time to receive, process and print.
● If your printer displays warning or error messages that require action, take the required action before trying
to print.
Cannot access the Embedded Web Server
1. If you have not done so already, read Embedded Web Server on page 15.
2. Make sure that Embdedded Web Server functionality is enabled in the printer: from the front panel, tap
, then Security > Connectivity > Embedded Web Server (EWS) > On.
3. Check the proxy conguration in your Web browser in case it is preventing communication with the printer.
4. Ensure that the printer works correctly when printing or accessed from other applications.
5. If the printer displays warning or error messages that require further action, take the action to resolve the
problems.
6. If all else fails, turn the printer o and on again with the power key on the front panel.
Cannot access the printer from the HP Utility
1. If you have not done so already, read HP Utility on page 14.
2. Make sure your printer is not in sleep mode.
3. Make sure your printer driver is available and working correctly for the HP Utility in Windows.
4. From the front panel, tap , then Security > Web services > Printing & management, and make sure
that it is enabled. If it is disabled, some parts of the HP Utility may not work properly.
Print jobs take too much time to be received by the printer
If you send a very large print to the printer, there will normally be some delay before it starts printing. However, if
you think you are experiencing abnormally long delays, there are various things you could check:
● Make sure the network cable connected to the printer is rated at least Cat5e.
● Make sure that gigabit-speed networking equipment and cabling interconnects your computer client to the
printer.
● Make sure that there are no network link issues. See Link troubleshooting on page 56.
● Take into account that, in network deployments with IPSec security protocols enabled and congured in the
printer, network performance may be reduced due to the use of cryptographic algorithms to protect
network communications.
● Try resetting the network conguration to its factory settings in order to get default settings that are
suitable for most standard network environments. See Reset network parameters on page 56.
● You may also nd it helpful to test connecting the computer to the printer directly, using a normal Ethernet
(Cat5e or Cat6) cable point-to-point, without passing through an Ethernet switch or router. In this
conguration, the printer and the computer should both automatically change their IPv4 addresses to the
form 169.254.x.x . In this point-to-point conguration you can discard any issues caused by other network
equipment.
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5 Printing
●
Introduction
●
Print from a USB ash drive
●
Print from a computer using a printer driver
●
Advanced print settings
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Introduction
There are various dierent ways in which you can choose to print, depending on your circumstances and
preferences:
● Print a TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript le directly from a USB ash drive. See Print from a USB
ash drive on page 60.
● Print a TIFF, JPEG, HP-GL/2, or PDF le directly from a computer connected to the printer, using HP Click
Printing Software. See http://www.hp.com/go/DesignJetclick.
● Print any kind of le from a computer connected to the printer, using a software application that can open
the le, and a printer driver supplied with your printer. See Print from a computer using a printer driver
on page 61.
● Print from a smartphone or tablet. See Mobile printing on page 75.
Print from a USB ash drive
1. Insert a USB ash drive containing one or more TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript les into the
printer's USB port.
NOTE: The use of USB ash drives with your printer may be disabled by the administrator.
2. At the front panel, go to the home page and tap .
You can tap folders to browse their contents. Files are shown as document thumbnails, and you can
preview a le by tapping the preview icon. When the preview is displayed, you can zoom in and out. Files
that cannot be printed are indicated with . For more details, tap the information button.
3. Select a le to be printed. Multipage documents are supported only in PDF les; in this case, you can also
select a page to print.
4. The list of print-from-USB quicksets is displayed. You can choose and/or edit one of the quicksets for the
selected job.
NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job
and are not saved permanently. You can change any of your own quicksets permanently by tapping on
the quicksets page, or by tapping , then Quicksets.
NOTE: The factory quicksets cannot be modied.
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The following settings are available:
● Quickset name allows you to name the quickset you are working with.
● Output scale allows you to resize the print in two dierent ways: to a percentage of its original size, or
to t a particular paper size. The default is 100% (its original size).
● Print quality allows you to set the print quality to Fast, Normal, or Best.
● Color options allows you to choose color or grayscale.
● Paper source allows you to specify printing on roll 1 or roll 2, or you can choose Save paper, which
automatically chooses the narrowest roll on which the print will t (if two rolls are loaded).
● Paper category allows you to choose the type of paper.
● Page order allows you to choose rst page on top, or last page on top.
● Collate allows you to turn collation on or o.
● Rotation allows you to rotate the print by any multiple of 90°, or you can choose Automatic, which
rotates the print automatically if that will save paper.
Alignment allows you to align the printer to the left, center, or right of the roll.
●
● Printer margins allows you to change the default printer margins.
● Storage mode oers two options, print and delete (the job is not retained in the job queue) and print
and store (the job is retained in the job queue).
5. When you are satised with the quickset settings, tap OK to continue.
6. A page with the following settings appears: Copies, Page order, and Collate. You can check and change
them in this step, regardless of the settings in the quickset. Tap Print to continue.
7. After printing, you can choose to print another le or go to the job queue. If you print another le
immediately without returning to the home page, the temporary settings used for the previous le are
used again.
Print from a computer using a printer driver
This is the traditional way of printing from a computer. The correct printer driver must be installed on the
computer (see Install your printer under Windows on page 16 or Install your printer under macOS on page 17),
and the computer must be connected to the printer.
When the printer driver has been installed and the computer is connected to the printer, you can print from a
software application by using the application's own Print command and selecting the correct printer.
Advanced print settings
The rest of this chapter explains the various print settings that you can use when printing with a printer driver or
the front panel. These methods oer a relatively large number of settings in order to satisfy all requirements.
TIP: In general you are recommended to use the default settings unless you know that they do not meet your
requirements.
TIP: If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name
of your own choice and recall them later. A saved group of settings is known as a 'quick set' in the Windows
printer driver, and as a 'preset' in the macOS printer driver.
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Select print quality
The printer has various print-quality options because best-quality printing requires some loss of speed, while
fast printing implies some reduction in print quality.
Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed.
With some paper types, you can choose a compromise position between the two.
Alternatively, you can select from the custom options: Best, Normal and Fast. If you select Fast, you can also
select Economode, which uses a lower rendering resolution and consumes less ink. It therefore increases printing
speed even further, but reduces print quality. Economode can be selected only from the custom options (not
from the slider).
There are supplementary custom options that may have an eect on print quality: Maximum detail and More
passes. See High-quality printing on page 68.
You can select print-quality options in the following ways:
● In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. If you are using Standard Options, you will see a simple slider with which
you can select speed or quality. If you select Custom Options or Advanced (depending on the driver
version), you will see the more specic options described above.
Windows driver V3 Windows driver V4
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● In the macOS Print driver dialog: Go to the Paper/Quality panel and look at the Quality Options section. If
you select Standard quality options, you will see a simple slider with which you can select speed or quality.
If you select Custom quality options, you will see the more specic options described above.
● Using the front panel: Tap , then Default printing conguration > Print quality.
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front
panel.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received
(even if they have not started to print yet).
Select paper size
The paper size can be specied in the following ways.
NOTE: The paper size specied here should be the paper size in which the document was created. It is possible
to rescale the document to a dierent size for printing. See Rescale a print on page 66.
● In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then
select your paper size from the Document Size list.
● In the macOS Printer Setup dialog: Select your printer from the Print settings list, then select your paper
size from the Paper Size list.
NOTE: If you are printing with the V4 driver and from Adobe Acrobat, the page size and orientation are
determined by the application.
NOTE: If your application oers no Page Setup dialog, use the Print dialog.
● Using the front panel: tap , then Default printing conguration > Paper options > Paper size.
NOTE: If the paper size is set from your computer, it overrides the paper size setting in the front panel.
Custom paper sizes
If you want to choose a paper size that is not included in the list of standard paper sizes, there are various
dierent ways to specify it.
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Use the Windows printer driver (version 3)
1. Click the Paper/Quality tab.
2. Click Custom.
3. Enter the name and dimensions of your new paper size.
4. Click OK. The new paper size is automatically selected.
Use the Windows printer driver (version 4)
1. Click the Paper tab.
2. Click Document size.
3. Enter the dimensions of your new paper size into the two elds in the custom area.
4. Click the arrow button.
A custom paper size created with the printer driver has the following characteristics:
● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned o.
● The paper size is local to the printer queue. It will not be seen from other printer queues in the same
computer.
● In Domain server networks, the paper size is local to the computer. It will not be seen from other
computers sharing the printer queue.
● In Workgroup networks, the paper size will be shared among all the computers sharing the printer queue.
● If the printer queue is deleted, the paper size is deleted with it.
Use Windows forms
1. From the Start menu, or from the Control Panel, select Printers and Faxes.
2. From the File menu, select Server Properties.
3. In the Forms tab, check the Create a new form box.
4. Enter the name and dimensions of your new paper size. Leave the margins as 0.00.
5. Click the Save Form button.
6. Go to the printer driver, and select the Paper/Quality or Paper tab (depending on the driver version).
7. Select More… from the drop-down list of paper sizes.
8. Select your new paper size from the group of Custom sizes.
A custom paper size created with Windows forms has the following characteristics:
● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned o.
● Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory
is the minimum required.
● The paper size is local to the computer. It will be seen in all the printer queues that have been created on
the computer and that support paper of that size.
● If a printer queue is shared, this paper size will appear in all the client computers.
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● If a printer queue is shared from another computer, this paper size will not appear on the driver´s
document size list. A Windows form in a shared queue needs to be created in the server.
● If the printer queue is deleted, the paper size is not deleted.
Use the macOS printer driver
1. Go to the Page Setup dialog.
NOTE: If your application oers no Page Setup dialog, use the Print dialog.
2. Select Paper Size > Manage Custom Sizes.
Select margin options
By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper
(increased to 17 mm at the foot of cut-sheet paper). However, you can change this behavior in several ways:
● In the Windows V3 driver dialog: Select the Paper/Quality tab, and click the Margins/Cutter Settings button.
In the Layout and Margins window, you can see the options described below.
● In the Windows V4 driver dialog: Select the Layout tab. In the Layout Mode area, you can see the options
described below.
If you want to change the default cutter options, select the Output tab, and click Roll options.
With margins
● In the macOS Print dialog: In the Margins/Layout panel, you can see the options described below. However,
the available options depend on the paper size selected. For instance, for borderless printing you must
select a paper size name that includes the word “borderless”.
● Using the front panel: Tap , then Default printing conguration > Margins, to see the options
described below.
You will see at least some of the following options.
● Use application settings (drivers)/Use standard (front panel). Your image will be printed on a page of the
size you have selected, with a narrow margin between the edges of the image and the edges of the paper.
The image should be small enough to t between the margins.
● Oversize. Your image will be printed on a page slightly larger than the size you have selected. If you cut o
the margins, you will be left with a page of the size you selected, with no margins remaining between your
image and the edges of the paper.
● Clip contents by margins. Your image will be printed on a page of the size you have selected, with a narrow
margin between the edges of the image and the edges of the paper. In this case, if the image is the same
size as the page, the printer assumes that the extreme edges of the image are either white or unimportant,
and do not need to be printed. This may be useful when your image already contains a border.
Without margins
● Borderless. Your image will be printed on a page of the size you have selected, with no margins.
The image is slightly enlarged to ensure that no margin is left between the edges of the image and the
edges of the paper.
By default, the Horizontal cutter box is checked. Uncheck it if you want to cut the paper manually.
If you have a dual-roll printer, you can check the Vertical trimmer box to cut the right and left edges of the
paper. See Print a borderless job using the vertical trimmer on page 115.
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Supported paper type for borderless printing
HP DesignJet Paper types
Z6, Z9
+
Photo, polypropylene, and backlit roll paper
Z6dr, Z9+dr
Print on loaded paper
To print a job on whichever paper is loaded in the printer, choose the following Paper Type option in your printer
driver:
● In the Windows driver dialog: Select the Paper/Quality or Paper tab (depending on the driver version), then
select Use Printer Settings in the Paper Type drop-down list.
● In the macOS Print dialog: Select the Paper/Quality panel, then select Any in the Paper Type drop-down list.
NOTE: Use Printer Settings (Windows) or Any (macOS) is the default Paper Type selection.
Rescale a print
You can send an image to the printer at a certain size but tell the printer to rescale it to a dierent size (normally
larger). This may be useful:
● If your software does not support large formats
● If your le is too large for the printer's memory—in this case, you can reduce the paper size in your
software and then scale it up again using the front-panel option
You can rescale an image in the following ways:
All, except adhesive and third-party canvas
● In the Windows driver dialog: Go to the Layout/Output or Paper tab (depending on the driver version) and
look at the Resizing Options section.
– The Actual size option leaves the size of the image unchanged.
– The Fit to option adjusts the image size to the paper size you have selected. For example, if you have
selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged to t the A2 paper. If
the ISO A4 paper size is selected, the printer reduces a larger image to t the A4 size.
– The % of actual size or Scale % option (depending on the driver version) enlarges the printable area of
the original paper size (the page minus the margins) by the percentage indicated, then adds the
margins to create the output paper size.
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● In the macOS Print dialog: Click Paper handling, check the box Scale to t paper size, and select the paper
size to which you want to scale the image. For example, if you have selected ISO A2 as the paper size and
you print an A3-sized image, it is enlarged to t the A2 paper. If the ISO A4 paper size is selected, the printer
reduces a larger image to t the A4 size.
● Using the front panel: Tap , then Default printing conguration > Paper options > Resize.
If you are printing to a single sheet, you must ensure that the image can actually t onto the sheet, otherwise the
image will be clipped.
Change the treatment of overlapping lines
NOTE: This topic applies only when printing an HP-GL/2 job.
The merge option controls the overlapping lines in an image. There are two settings:
● O: Where the lines cross, only the color of the top line is printed. This is the default setting.
● On: Where the lines cross, the colors of the two lines merge.
To turn merge on, go to the front panel and tap , then Default printing conguration > HP-GL/2 options >
Merge. You can set the merge option from your software in some applications. Settings in your software override
the front-panel settings.
Preview a print
Previewing a print on the screen allows you to check the layout of the print before printing, which may help you
to avoid wasting paper and ink on a bad print.
● To preview a print under Windows, you have the following options:
– Use the HP Print Preview application:
Check the Show preview before printing box, which you can nd in the right bottom corner of the
driver dialog. Click Print, then wait a few seconds for the HP Print Preview application to be launched.
Check that the preview of the job is what you wanted. If so, click Print, otherwise click Cancel; you can
readjust the driver settings before trying again.
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● To preview a print under macOS, you have the following options:
Print a draft
You can specify fast draft-quality printing in the following ways:
● In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
● In the macOS Print dialog: Go to the Paper/Quality panel, click Standard in the quality options, and move the
● Using the front panel: Tap , then Default printing conguration > Print quality > Select quality level >
NOTE: The Show preview before printing box appears in the driver dialog only if HP Print Preview is
installed in your computer. See HP Print Preview on page 14.
– Use your application's print preview option.
– Use your application's print preview option.
– There is no Preview button at the bottom of the Print dialog box in the latest versions of macOS. A
print preview is always shown at the upper left of the Print dialog box for most applications.
– Choose the HP Print Preview option from the PDF menu at the bottom of the Print dialog box. The
print preview is displayed by a separate HP Print Preview application.
look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed').
print-quality slider to the extreme left ('Speed').
Fast.
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for
documents containing only text and line drawings.
● In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. Select Custom Options or Advanced (depending on the driver version), then
set the quality level to Fast and check the Economode box.
● In the macOS Print dialog: Go to the Paper/Quality panel and set the quality options to Custom, then set
quality to Fast and check the Economode box.
● Using the front panel: Tap , then Default printing conguration > Print quality > Enable economode.
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel.
High-quality printing
You can specify high-quality printing in the following ways:
● In the Windows driver dialog: Go to the Paper/Quality or Paper tab (depending on the driver version) and
look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality').
● In the macOS Print dialog: Go to the Paper/Quality panel, click Standard in the quality options, and move the
print-quality slider to the extreme right ('Quality').
● Using the front panel: Tap , then Default printing conguration > Quality level > Best.
NOTE: If the print quality is set from your computer, it overrides the print-quality setting in the front panel.
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If you have a high-resolution image
If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print
Quality Options box under Windows), print sharpness may be improved by selecting the Maximum detail option.
This option is available only if you are printing on glossy paper and you have selected Best print quality.
● In the driver dialog (macOS Print dialog): Select Custom instead of Standard print-quality options, then click
Best and check the Maximum detail box.
● Using the front panel: Tap , then Default printing conguration > Print quality > Enable maximum
detail.
NOTE: The Maximum detail option results in slower printing with photo papers, but it does not increase the
amount of ink used.
Print in gray shades
You can convert all colors in your image to shades of gray: see Printing in grayscale on page 94.
Print with crop lines
Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines
with individual jobs in the following ways:
● In the Windows V3 driver dialog: Select the Paper/Quality tab, then click the Margins/Cutter Settings button.
Check the Draw cutting lines box in the Layout and Margins window.
● In the Windows V4 driver dialog: Select the Output tab, then check the Crop lines box.
● In the macOS Print dialog: Select the Finishing panel, then Crop lines.
Alternatively, you can choose to print crop lines with all jobs by default:
● Using the front panel: Tap , then Default printing conguration > Paper options > Enable crop lines >
On.
To print crop lines with nested jobs (see Nest jobs to save roll paper on page 70), you must select a dierent
option:
● Using the front panel: Tap , then Job management > Nesting options > Enable crop lines > On.
Use paper economically
Here are some recommendations for making economical use of paper:
● If you are printing relatively small images or document pages, you can use nesting to print them side by
side instead of one after another. See Nest jobs to save roll paper on page 70.
● You may be able to save some roll paper by using the following options:
– In the Windows driver dialog:
○ With a version 3 driver: Click the Paper/Quality tab, then the Margins/Cutter Settings button,
then check the box Remove blank areas.
○ With a version 4 driver: Click the Output tab, then Roll options, then check the box Remove blank
areas.
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You can also select the Layout/Output or Layout tab (depending on the driver version) and then select
one of the Rotation options.
– In the macOS Print dialog: Select the Finishing panel, then Remove Blank Areas and/or Rotate.
● If you check the print preview on your computer before printing, you can sometimes avoid wasting paper
on prints containing obvious mistakes. See Preview a print on page 67.
● You can adjust how much paper is wasted between jobs from the front panel: Tap , then Output
> Cutters > Perform a clean cut after end of job. The following options are available:
options
– Disable cut: The printer will not perform a clean cut at the end of a job
– Large cut: Default on Z6 printers
– Minimum cut: Dual-roll models only—default on Z9+dr printers
● You can further adjust how much paper wasted between jobs from the front panel: Tap , then
Output options > Cutters > Reduce paper feed on clean cut.
Nest jobs to save roll paper
Nesting means automatically printing images or document pages side by side on the paper, rather than one after
the other. This is done to avoid wasting paper.
1. Direction of paper ow
2. Nesting o
3. Nesting on
4. Paper saved by nesting
When does the printer try to nest pages?
When both of the following are true:
● The printer is loaded with roll paper, not sheet paper.
● The printer's Nest option is turned on. See How to turn nesting on and o on page 71.
What pages can be nested?
All pages can be nested, unless they are so large that two of them cannot t side by side on the roll, or unless
there are too many of them to t into the remaining length of the roll. A single group of nested pages cannot be
split between two rolls.
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Which pages qualify for nesting?
In order to be in the same nest, the individual pages must be compatible in all of the following ways:
● All pages must have the same print quality setting (Economode, Fast, Normal or Best).
● The Maximum Detail setting must be the same on all pages.
● The Layout/Margins setting must be the same for all pages.
● The Mirror Image setting must be the same for all pages.
●
The Rendering Intent must be the same for all pages.
● The Cutter setting must be the same for all pages.
● Pages must be all color, or all grayscale: not some in color and some in grayscale.
● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same
nest):
– PCL3, RTL, TIFF, JPEG
– PostScript, PDF
● JPEG and TIFF pages with resolutions greater than 300 dpi may not nest with other pages in some cases.
How to turn nesting on and o
To turn nesting on or o, rst make sure that the start of printing is set to After Processing (see Select when to
print a job on page 81). Then go to the front panel and tap , then Job management > Nest options >
Enable nesting.
You will see the following options:
● In order: Pages are nested in the order in which they are sent to the printer (this is the default option). The
nested pages are printed as soon as one of three conditions is met:
– The next page will not t on the same row as the other pages already nested.
– No page has been sent to the printer during the specied wait time.
– The next page is incompatible with the pages already nested (see Nest jobs to save roll paper
on page 70).
● Optimized order: Pages are not necessarily nested in the order in which they are sent to the printer. When it
receives an incompatible page, the printer holds it and waits for compatible pages to complete the nest.
The nested pages are printed as soon as one of three conditions is met:
– The next page will not t on the same row as the other pages already nested.
– No page has been sent to the printer during the specied wait time.
– The incompatible-page queue is full. The printer can queue up to six incompatible pages while nesting
compatible pages. If it receives a seventh incompatible page, the nest is printed as it is.
● O: nesting is disabled.
TIP: Optimized order uses the minimum amount of paper; however, it may take longer to print because the
printer waits for compatible pages to arrive.
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How long does the printer wait for another le?
So that the printer can make the best nest possible, it waits after a le has been received to check whether a
subsequent page will nest with it or with pages already in the queue. This waiting period is the nest wait time;
the factory default nest wait time is 2 minutes. This means that the printer waits for up to 2 minutes after the
last le is received before printing the nal nest. You can change this waiting time from the printer's front panel:
tap , then Job management > Nest options, and select the wait time. The available range is 1 to 99
minutes.
While the printer is waiting for nesting to time out, it displays the remaining time on the front panel, and in the
Embedded Web Server’s Job queue tab.
Manage nesting in the Embedded Web Server
You can manage the nesting of your jobs in the Embedded Web Server’s Job queue tab.
The Up next box shows the jobs that are waiting in the queue; the Now printing box shows the job or jobs that
are currently printing.
In between them is the nesting box:
If you click the icon in the nesting box, the jobs in the Up next box will be nested; and the nesting box will
display a countdown to the time when they will start printing. You can adjust this time: see How long does the
printer wait for another le? on page 72.
When the printer is printing nested jobs, the Now printing box has a Cancel button to cancel all the nested jobs
that are currently printing.
Use ink economically
Here are some recommendations for making economical use of ink:
● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For
further economy, select custom print quality options, then select Fast and Economode.
● Clean the printheads only when needed, and clean only those printheads that need cleaning. Cleaning the
printheads can be useful, but it uses a small amount of ink.
● Leave the printer permanently turned on so that it can maintain the printheads in good condition
automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done,
the printer may need to use much more ink later to restore the health of the printheads.
● Wide prints make more eicient use of ink than narrow prints, because printhead maintenance uses some
ink, and its frequency is related to the number of passes made by the printheads. Therefore, nesting jobs
can save ink as well as saving paper (see Nest jobs to save roll paper on page 70).
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Protect a paper type
You can protect selected paper types to avoid printing on them unintentionally. A protected paper type will be
printed on only when the paper type is explicitly specied in the job.
To protect a paper type, go to the front panel and tap , then Job management > Roll policies > Protected
paper types, then select the paper type that you want to protect.
When a paper type is protected, the icon appears before the paper name.
To print on a protected paper category, just select the paper type explicitly when submitting the job from a
printer driver or other job submission software.
NOTE: If a protected paper type is not explicitly selected, and no other paper types are available, an out-of-
paper message will appear.
Unattended printing/overnight printing
The printer is well suited to long, unattended print jobs, having multiple rolls plus robust and consistent image
quality.
Here are some recommendations to help you deal with a long queue of printing jobs.
● If feasible, use brand-new long rolls of paper.
● If you want to print on partly-used rolls, you can check the paper type and the remaining length in the
Embedded Web Server or in the front panel, to conrm that you have enough paper to print all your jobs.
NOTE: Information on the remaining length is available only if you told the printer the length of the roll
when you loaded it, or if the printer read the length of the roll from the barcode printed on it.
● Load two rolls of paper suitable for your jobs. If the printer nishes one roll, it will automatically switch to
the other.
● HP recommends the use of papers approved for your printer. See Accessories on page 140.
● Check that you have paper wide enough to print all of your jobs. Any jobs that are too wide may be put on
hold for paper if the paper mismatch action is set to Pause and ask (see Solve paper mismatch
on page 82).
● Check the ink levels remaining in your ink cartridges.
● When you have submitted your print jobs, you can use the Embedded Web Server from a remote location
to monitor their status.
● Drying time should be set to Optimal.
● Tap , then Job management > Roll policies > Use most depleted roll > On.
We recommend the following settings, depending on the paper type and what kind of prints you are making.
Recommended settings for unattended printing
Print type Print mode Maximum detail Drying time Paper types
Lines Normal O Optimal Coated, Bond, Heavyweight
Coated, Glossy
Lines and lls Normal O Optimal Coated, Bond, Heavyweight
Coated, Glossy
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Recommended settings for unattended printing (continued)
Print type Print mode Maximum detail Drying time Paper types
Maps Best O Optimal Coated, Heavyweight Coated,
Glossy
Renderings, photographs Best O Optimal Coated, Heavyweight Coated,
Glossy
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6 Mobile printing
●
Mobile printing
●
Print from in-OS
●
Print by email (HP ePrint)
●
Print and share from the HP Smart App
●
Mobile specications
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Mobile printing
You can print to your printer from many mobile devices and from almost any location. There are two main
methods of mobile printing:
● Direct printing by connection to the same network
● Printing by email
Your printer can be connected to the Web, providing various benets:
● Automatic rmware updates (see Update the rmware on page 137)
● Print on HP printers from almost anywhere
● Print on HP printers from almost any device, including smartphones, tablets, and laptops
See http://www.hp.com/go/designjetmobility for more detailed information.
You can enable Web Services when setting up the printer: see Set up printer services on page 18 or the Assembly
Instructions for more information.
IMPORTANT: The printer must be connected to a network with Internet access: connect an Ethernet cable. See
Connect the printer to your network on page 16.
Print from in-OS
NOTE: Printing is available only from applications that implement printing or sharing facilities.
iOS (iPhone, iPad) with AirPrint
Printing with AirPrint is simple, all you have to do is make sure your device and printer are operating on the same
network and follow the steps below:
1. Choose your content. Open the document or photo you want to print, tap the share button.
2. Select the print icon. Swipe the screen to reveal the print button at the bottom, then tap the print icon.
3. Conrm that the correct printer and print setting are selected. Tap Print and collect your printed documents.
Android with HP Print Service Plugin
Printing with an Android device is simple. Ensure that you have downloaded the HP Print Service Plugin from the
Google Play store: https://play.google.com/store/apps/details?id=com.hp.android.printservice. Ensure that the
plugin is updated to the latest version. Also ensure that your device and printer are operating on the same
network, and follow the steps below:
1. Choose your content. Open the document or photo you want to print, tap the menu icon and select Print.
If the content type is a JPEG, PNG, or PDF le, you can alternatively tap the Share button and select the
HP Print Service Plugin icon.
2. Choose your printer. Select from the list of printers that appears.
3. Conrm that the correct printer and print setting are selected. Tap Print and collect your printed documents.
Chrome OS with HP Print for Chrome
Printing from Chrome OS devices is as easy as installing the HP Print for Chrome extension from the Chrome Web
Store: https://chrome.google.com/webstore/detail/hp-print-for-chrome/cjanmonomjogheabiocdamfpknlpdehm.
Ensure that your device and printer are operating on the same network, and follow the steps below:
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1. Choose your content. Open the document or photo you want to print, tap the menu icon and select Print.
2. Choose your printer. Select from the list of printers that appears.
3. Conrm that the correct printer and print setting are selected. Tap Print and collect your printed documents.
NOTE: Printing will be available only from applications that oer printing or sharing.
Print by email (HP ePrint)
IMPORTANT: To enable email printing, see Enable email printing with HP ePrint on page 19.
If you can email it, you can print it. Simply attach a PDF or other print-ready le to an email message, and send it
to your printer’s dedicated address.
In this way, you can print from anywhere with an Internet connection, without needing any printer driver. There
are a few limitations that you should bear in mind:
● The attached les to be printed must be in PDF, JPEG, or TIFF formats.
● The maximum le size is 10 MB, but your email server may have a lower limit.
● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in
portrait orientation (some printers may oer autorotation).
Print and share from the HP Smart App
Use the screen on your mobile device to control the printer and print. Print PDF les, photos, email attachments,
and more from virtually anywhere.
Download the HP Smart App:
● For Android: https://play.google.com/store/apps/details?id=com.hp.printercontrol
● For iOS: https://itunes.apple.com/app/id469284907
Make sure your device and printer are operating on the same network, and follow the steps below:
1. Open the HP Smart App and select your printer.
2. Select whether you want to print documents or photos from your local device or link to your Google Drive,
Dropbox, or Facebook accounts to access your content there.
3. Use the edit options to adjust quality, color and other settings, if there are any adjustments that you wish to
make.
4. Tap Print and collect your printed documents.
Mobile specications
● Mobile devices must have an Internet connection and email capability.
● Print, scan, and copy control requires the mobile device and printer to be on the same network.
● Printing by email also requires the printer to be connected to the Internet.
● iOS 7.0 and above, or Android KitKat4.4 and above, is required.
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7 Job queue management
●
Job queue in the front panel
–
Job queue actions
–
Solve output mismatch
–
Job queue options
–
Default printing preferences
–
Job deletion
●
Job queue in the Embedded Web Server or HP DesignJet Utility
–
Job queue page
–
Prioritize a job in the queue
–
Delete a job from the queue
–
Reprint a job in the queue
–
Job status messages
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Job queue in the front panel
Tap on the home screen to view the job queue on the front panel.
The print queue includes jobs that are being received, parsed, rendered, printed, already printed, and so on.
Tap the name of the job to see all the job details, including information about status, pages, copies, total, and
preview.
Up next
Now printing
In an active queue, the job you are printing appears in the middle of the queue, with printed jobs below and jobs
to be printed above. You can scroll up and down. Once scrolled, the queue remains static and does not move
automatically.
Jobs in the left pane are divided into four categories (Up next, Now printing, On hold, and History) in chronological
order starting from the top. On hold is shown only when there are one or more jobs on hold. Below the job name,
you can see its status:
● Waiting to process: The job has been received by the printer and is waiting to be rendered.
● Processing: The printer is parsing and rendering the job.
● Waiting to print or Paused: The job is processed and waiting for the print engine to be ready to proceed with
printing.
The job is being printed.
● Paused: The job is paused.
NOTE: Sometimes, while printing, you may see a Self-servicing status, which means that the printer is
performing some task such as paper type change or print mode change between pages of the same job.
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On hold
The job will not be printed until you take some action. You should respond in one of the following ways:
● On hold: Private job: Enter the PIN required to print the job. The job will be deleted from the queue after
printing.
● Oh hold: Personal job: The job is not automatically printed: you must select it from the queue. No details
can be seen.
● On hold to preview: The job is not automatically printed: you must select it from the queue.
●
On hold for paper mismatch: Load the paper required by the job.
● On hold for accounting: Enter an account ID to be used for the job.
● On hold: Recovered job: After a printer recovery, some jobs that were not printed are kept on hold.
History
● Printed: In chronological order, divided into today, yesterday, last week, and so on.
● Canceled: Canceled by the user.
● Failed: The job has failed for one or more reasons.
Job queue actions
Some of the actions in the job queue are determined by the settings selected. Some default settings may be
worth changing, depending on your environment. To do so, tap in the home screen, then Job
management
Pause the job queue
You can pause the job queue by tapping and resume by tapping . The pause takes eect at the end
of the page that is currently printing.
Reprint
. Alternatively, in the job queue app, tap at the top right, then Settings.
In the History section, tap the job you want to reprint. On the details screen, tap the Printer button. On the next
screen, you can select the number of copies, the source, and the destination.
Print next
If you want to change the position of a job in the queue to be printed immediately after the currently printing job,
select the desired job and tap the Print next button.
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Select when to print a job
NOTE: The When To Start Printing options cannot be used with PostScript jobs.
You can select at what point you want to print a job in the queue. Tap , then Job management > When to
start printing.
There are three options you can select:
● When After Processing is selected, the printer waits until the whole page has been processed and then it
starts to print. This is the slowest setting but ensures the best print quality in large or complex prints.
● When Immediately is selected, the printer prints the page as it is processed. This is the quickest setting, but
the printer may stop halfway through a print to process data. This setting is not recommended for complex
images with dense color.
● When Optimized is selected (this is the default setting), the printer calculates the best time to begin printing
the page. It is usually the best compromise between the After Processing and Immediately settings.
See job details
Tap the name of the job to show its details, including information about status, pages, copies, total, and preview.
Scroll down as necessary to see all of the information.
By tapping the thumbnail, you can navigate over all pages of the job. Tap to show or hide the toolbar. From
there you can zoom in and out and see more information about each page.
In an active queue, the job you are printing appears in the middle of the queue, with printed jobs below and jobs
to be printed above.
Roll policies
If two rolls are loaded, both of which are suitable for the job, the roll is chosen according to your preferences.
At the front panel, tap , then , then .
Alternatively, tap , then Job management > Roll policies.
● Increase productivity: To increase the productivity of the printer.
● Automatic roll selection: When the job arrives with the roll not dened, the printer selects the rolls
Job autorotation: The printer can rotate a job automatically in order to save paper.
–
according to the following settings.
– Roll width selection: The printer can be more or less restrictive when selecting the roll width on which
to print. You can select to print on the same width only (each page prints on a roll with same width as
the page) or to print on the same width or wider (each page prints on roll with same width as the page
or wider).
– Avoid printing on a wider roll: Avoid switching to a wider roll when the dened rolls are depleted. Only
applies when Roll width selection is Print on same width or wider.
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– Use most depleted roll (Z6dr/Z9+dr only): When there are two or more rolls with the same paper type
and width, the roll selected is the roll with less paper.
– Paper type protection (Z6dr/Z9+dr only): You can avoid printing accidentally on special paper types by
protecting them. Protected types are eligible for printing only when paper type or roll are specied in
the job.
See also Protect a paper type on page 73.
Solve paper mismatch
If the paper currently loaded in the printer is not suitable for a particular job or page, the printer can
automatically solve the conict or give a number of choices depending on the printer policies. Such a conict may
be caused by a job sent to the printer with no specic roll or paper type assigned to it, or by a roll coming to its
end during printing. The following options are available in the paper mismatch settings menu; you can reach this
menu from the job queue by tapping , then , then Mismatch actions > Paper mismatch; or by tapping
, then Job management > Mismatch actions > Paper mismatch.
● Pause and ask (the most restrictive option): Printing stops until the correct paper is loaded. This option is
recommended when the printer is attended. A message appears, asking what you want to do: cancel the
job, print anyway, put on hold, or load paper. These options are also available in the job queue.
● Hold job and continue with next: Put mismatched jobs on hold until the correct paper is loaded, and
continue printing the rest of the job queue. The printer sends an alert whenever a job is put on hold. This
option is recommended when the printer is unattended, even though the integrity of a job may be
disrupted, to avoid stopping the queue. Once the paper required for the job is loaded, the job or pages are
automatically resumed.
● Print anyway (the least restrictive option): Print on whatever paper is loaded. The printer will choose the roll
to print according to the following criteria: rst where the page ts and then the same paper type. This
option will never select a paper type that has been protected.
Solve output mismatch
The selected output for a particular job is not available for some reason: output disconnected, detached, full, not
empty for a job that requires it to be empty, or size/type/length not supported by that output. The following
options are available in the paper mismatch settings menu; you can reach this menu by tapping , then
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, then Mismatch actions; or by tapping , then Job management > Mismatch actions > Output
mismatch.
● Pause and ask: Printing stops until the correct output is available. This option is recommended when the
printer is attended. A message will appear asking what you want to do: cancel the job, print anyway, put on
hold, or load paper.
● Hold job and continue with next: Put mismatched jobs on hold until the correct output is available, and
continue printing the rest of the job queue. The printer sends an alert whenever a job is put on hold. This
option is recommended when the printer is unattended, to avoid stopping the queue.
Job queue options
To change the job queue options, tap , then Job management > Job queue.
You can select the maximum number of printed jobs to have in the queue, when to delete printed jobs, and
whether to delete jobs on hold after a specied time.
Default printing preferences
At the front panel, tap , then Default Printing conguration to dene the default properties of jobs sent to
your printer from remote locations.
You can dene settings in the following areas: Print quality, Color, Paper, Margins, HP-GL/2, PostScript, Print
retrieval.
Job deletion
If the printer runs out of storage space for new jobs, the oldest printed jobs are automatically deleted from the
queue.
You can request that printed jobs should be automatically deleted from the queue when the total number of
printed jobs exceeds a specied limit (the maximum number in the history setting), or when the jobs were
printed more than a specied time ago (clear history settings).
To delete jobs on hold, the setting Delete jobs on hold allows you to dene the time after which these jobs will be
removed (2–48 h).
To delete a job manually, select the job and tap Delete in the menu. To delete all jobs, tap Delete all jobs in
the menu; the whole job queue will be deleted.
The Delete option deletes the job from the queue, while the Cancel option cancels the job but leaves it in the
queue, marked as Canceled by the user in the history category.
To cancel a job while printing, tap X. To cancel a job from the Up Next category, tap the job name on the list and
then tap Cancel job on the bottom right.
NOTE: If you tap X, you cancel the currently printing job only.
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Job queue in the Embedded Web Server or HP DesignJet Utility
The HP DesignJet Utility provides a dierent way of accessing the Embedded Web Server's job management
facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP DesignJet
Utility.
To see the queue in the Embedded Web Server, select the Main menu, then Job queue.
To see the queue in the HP Utility, select the printer, then Admin, then the Job Center.
Job queue page
By default, access to the job queue is open to all users. An administrator can set a password so that users are
required to enter a password to access the page.
The job queue page shows all jobs that are available in the print queue. The print queue includes jobs that are
being received, parsed, rendered, printed and already printed.
The Embedded Web Server displays the following information for each print job:
● File name: The name of the job
● Status: The current status of the job
● Pages: The number of pages in the job
● Copies: The number of copies printed
● Total: The total number of pages (including copies)
● Sent by: The username
● Account ID: The account ID for the job
● Date: The date and time attached to the job that was received by the printer, shown in the locale of the
Embedded Web Server
● File source: The application from which the job was sent to print
● Paper destination: The output option selected for the printed job
Jobs in the queue can be sorted by any of the information items (except Preview) by clicking on the title of the
corresponding column. You can perform the following operations on one or all jobs in the queue:
● Cancel: Cancels the selected jobs. You are asked to conrm before the job is canceled. The job remains
stored in the printer, but will not be printed unless you click Reprint.
● Hold: Holds the select jobs until you click Continue to print.
● Resume: All selected jobs, which are on hold, continue printing.
● Reprint: Prints more copies of a job.
● Next print: Sends all selected jobs to the top of the job queue.
● Print anyway: The printer will try to print the job even if there is some problem with it.
● Delete: Deletes selected jobs from the job queue. You are asked to conrm before the job is deleted.
Prioritize a job in the queue
You can select any job in the queue and make it the next one to be printed. After selecting the job, click Move to
front.
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If nesting is turned on, the prioritized job may still be nested with others. If you want this job to be printed next,
without waiting to nish the nesting countdown, click the Start print button in the nesting section.
In the following cases, the Next print button is not displayed:
● The job is already at the front of the queue.
● The job is on hold—in this case the Resume printing button is displayed instead.
● The job has nished—in this case the Reprint button is displayed instead.
● The job has some error condition.
Delete a job from the queue
Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just fall o
the end of the queue as more les are sent. However, if you have sent a le in error, and want to avoid printing it,
you can simply select the job and then click Delete.
In the same way, you can delete a job that has not been printed yet.
If the job is currently being printed (its status is printing), you can click Cancel and then Delete.
Reprint a job in the queue
To reprint an already-printed job, select the job from the queue, then click Reprint. When reprinting a print job,
you cannot change the print settings, because the job has already been rasterized.
Job status messages
These are the possible job status messages, approximately in the order in which they may be seen:
● Downloading: The printer is receiving the job from the computer.
● Processing: The printer is parsing and rendering the job.
● Waiting to print: The job is waiting for the print engine to become free to proceed with printing.
● Nested: The printer is set up with Nesting=On and is waiting for other jobs in order to complete the nest and
proceed with printing.
● Preparing to print: The printer is performing writing system checks before printing the job.
● On hold for preview: The job was sent with the on hold for preview option.
NOTE: If the printer hangs up while printing a job, and the queue facility is turned on, the partially printed
job will appear in the queue as on hold when the printer is next turned on. When you resume the job, it will
start printing at the page at which it was interrupted.
● On hold for paper: The job cannot be printed because the right paper is not loaded in the printer. Load the
required paper, see Paper handling on page 25, and click Continue to resume the job.
● On hold for accounting: The job cannot be printed because the printer requires all jobs to have an account
ID: enter the account ID and then click Continue to resume the job.
TIP: To set an account ID, see Require account ID on page 21.
● Printing
● Drying
● Cutting paper
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● Ejecting page
● Canceling: The job is being canceled, but will remain in the printer job queue.
● Deleting: The job is being deleted from the printer.
Printed
●
● Canceled: The job has been canceled by the printer.
● Canceled by user
● Empty job: The job does not contain anything to print.
Reactivate a job on hold
When the printer puts a job on hold you receive an alert, see Alerts on page 189, which explains why the job is
on hold. Follow the instructions on the screen to remove the hold and continue printing.
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8 Color management
●
Introduction
●
How colors are represented
●
A summary of the color management process
●
Color calibration
●
Color proling
●
Color management from printer drivers
●
Color management from the front panel
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Introduction
Color management is performed using a set of software tools that allow you to reproduce a color as accurately
as possible on any display or printing device.
In addition, your printer has been engineered with advanced hardware and software features to ensure
predictable and dependable results.
● Color calibration for consistent colors
● The Photo Black ink provides pure blacks when printing on photo papers
How colors are represented
Color is usually represented as an array of numbers: three numbers in the RGB color model or four in the CMYK
color model. These numbers are a measure of the base colors used in a mixture to create a given color. RGB
means that we are using a mixture of Red, Green, and Blue to create any specic color. In the case of CMYK, the
mixture is of Cyan, Magenta, Yellow, and Key (where Key means black, for historical reasons).
Most monitors use the RGB color model, while most printers use the CMYK color model.
An image can be converted from one color model to another, but in general the conversion is not perfect. Your
printer uses the RGB color model: the same color model that is used by your monitor.
This simplies but does not completely solve the problem of matching colors. Each device represents colors a
little dierently from another device, even if they use the same color model. However, color management
software can adjust the colors in an image according to the characteristics of the particular device, using a color
prole of the device, in order to achieve correct colors.
A summary of the color management process
To get the accurate and consistent colors that you want, you should follow these steps for each paper type that
you use.
1. Color-calibrate the paper type, for consistent colors. Calibration should be repeated every now and then
(see Color calibration on page 88). In addition, you may wish to calibrate immediately before a particularly
important print job for which color consistency is vital.
2. When printing, select the correct paper preset for the paper type you are using. The paper preset contains
the color prole as well as various other characteristics of the paper. See Paper presets on page 36.
Color calibration
Color calibration enables your printer to produce consistent colors with the particular printheads, inks and paper
type that you are using, and under your particular environmental conditions. After color calibration, you can
expect to get similar prints from any two dierent printers situated in dierent geographical locations.
Some paper types cannot be calibrated. For all other paper types, calibration should be done in any of the
following circumstances:
● Whenever a printhead is replaced
● Whenever a new paper type is introduced that has not yet been calibrated with the current set of
printheads
● Whenever the environmental conditions (temperature and humidity) change signicantly
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You can check the color calibration status of the currently loaded paper at any time by going to the front panel
and tapping , then , then Color calibration status. The status may be one of the following:
● Recommended: The paper has not been calibrated.
NOTE: Whenever you update the printer's rmware, the color calibration status of all papers is reset to
Recommended.
Obsolete: The paper has been calibrated, but the calibration is now out of date because a printhead has
●
been replaced, and should be repeated.
● Done: The paper has been calibrated, and the calibration is up to date.
● Disabled: This paper cannot be calibrated.
NOTE: Color calibration cannot be performed on plain paper, nor on any kind of transparent material.
You can start color calibration in the following ways:
● From the HP DesignJet Utility for Windows: Click Color Center > Calibrate paper, and choose the paper to be
calibrated.
● From the HP Utility for macOS: Click Paper Preset Management, choose the paper to be calibrated, press
the button, and click Calibrate paper.
From the front panel: Tap , then Color calibration.
●
The calibration process is fully automatic and can be performed unattended after you have loaded paper of the
type you wish to calibrate—which should be wider than 355 mm (14 in). If you have more than one roll loaded,
the printer will ask which roll you want to use for the calibration.
The process takes about 10 minutes and consists of the following steps.
1. A calibration chart is printed, which contains patches of each ink used in your printer.
Z6 example chart
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Z9+ example chart
2. The chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time
to stabilize.
3. The chart is scanned and measured.
4. From the measurements, the printer calculates the necessary correction factors to apply for consistent
color printing on that paper type. It also calculates the maximum amount of each ink that can be applied to
the paper.
Color proling
Color calibration provides consistent colors, but consistent colors are not necessarily accurate. For instance, if
your printer prints all colors as black, its colors may be consistent but they are not accurate. In order to print
accurate colors, it is necessary to convert the color values in your les to the color values that will produce the
correct colors from your printer, your inks, and your paper. An ICC color prole is a description of a printer, ink, and
paper combination that contains all the information needed for these color conversions.
Create your own prole (Z9+ only)
You can create a color prole easily using the HP Utility. The process takes about 15–20 minutes and consists of
the following steps:
1. Load paper into the printer: see Load a roll into the printer on page 29 or Load a single sheet on page 32.
You will nd the paper name in the paper or custom paper category in the front panel and the HP Utility. If
you cannot nd the paper name, you can create your own paper preset: see To create your own paper
preset on page 36.
IMPORTANT: When loading the paper, make sure to select the correct paper type. Loading the paper with
an incorrect paper type specied could cause errors in the prole.
NOTE: The paper must be calibrated before proling.
2. Go to the HP Utility.
● Under Windows: Click Prole paper.
● Under macOS: click Paper management, then at the bottom of the window, then Prole paper.
3. The printer asks you about the process to be used. Print target and ICC prole is the standard option and
suitable for most cases.
If you would like to use a longer drying time, you can ask the HP Utility to create the chart without going on
to create a prole (Windows: Print target only. Create ICC prole later; macOS: Print ICC proling chart).
Then, later, when the chart is completely dry, you can use the HP Utility’s Color Center to create a prole
using the chart you have already created (Windows: Create ICC prole from a target that has already been
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printed; macOS: Scan ICC proling chart and create ICC prole). In this case the spectrophotometer takes a
while to warm up before it is ready to scan.
4. Enter the name of your new prole.
5. The HP Utility may prompt you to calibrate the paper.
6. A proling chart is printed. Unlike a calibration chart, most of the patches contain combinations of more
than one ink. The printer automatically chooses the proling chart for the paper size loaded.
An A3 or B format for cut sheets
A roll-paper format that minimizes paper use by printing across the full width of the roll
7. The chart is allowed to dry for a period of time that depends on the paper type, so that the colors have time
to stabilize.
8. The chart is scanned, and measured by the HP Embedded Spectrophotometer.
9. From the measurements made by the spectrophotometer, the printer calculates the ICC prole for your
printer, inks, and paper type.
10. The new ICC prole is stored in the following folder on your computer:
● C:\Windows\System32\spool\drivers\color (Windows)
● /Library/ColorSync/Proles/HP DesignJet (macOS)
11. The prole is also stored in the printer, so that other computers connected to the same printer can copy it.
The HP Utility will notify you if your printer has proles that are not yet stored on your computer.
NOTE: Some applications may need to be closed and restarted in order to use a prole that has just been
created.
Install a color prole
If you have obtained an ICC prole through other means than using the HP Utility, for instance from the Internet
or from a third-party proling software package, you can still install it for use with your printer and paper.
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Windows procedure
1. Go to the Color Center in the HP Utility, and click Prole Management.
2. Select the paper type that you will use with the ICC prole, and click at the bottom of the dialog box.
3. Select the le containing the ICC prole.
NOTE: ICC prole le names have the extension ".icc" (for International Color Consortium) or ".icm" (for
Image Color Matching).
4. Check the ICC prole name, then click Next.
5. The ICC prole is installed in your computer and will be available to use in your applications.
macOS procedure
1. Go to Paper Preset Management in the HP Utility and select the ICC prole to be installed.
2. Click at the bottom of the window, then Install prole.
3. Check the ICC prole name, then click Continue.
Export a color prole
An ICC prole associated with a paper type can be exported, enabling it to be used on a dierent printer or with a
dierent paper preset..
Windows procedure
1. Go to the Color Center in the HP Printer Utility, and click Prole Management.
2. Select the paper type and the ICC prole to be exported, then click at the bottom of the window.
3. Choose the pathname of the folder in which the ICC prole will be saved in your computer.
4. The ICC prole le is saved in the specied folder.
macOS procedure
1. Go to Paper Preset Management in the HP Utility and select the paper type and ICC prole to be exported.
2. Click at the bottom of the window, then Export ICC prole.
3. Choose the pathname of the folder in which the ICC prole will be saved in your computer, then click
Continue.
Restore an original color prole
The ICC prole settings in a paper preset can be restored to their original values. This will remove any ICC prole
that you have associated with the selected paper and restore the default ICC prole provided by HP.
Windows procedure
1. Go to the Color Center in the HP Printer Utility, and click Prole Management.
2. Select the paper type whose ICC prole you want to restore. Click Restore.
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