HP DesignJet Z6 Z9+ User's Guide
HP DesignJet Z6 Printer Series
HP DesignJet Z9+ Printer Series
User Guide
Edition 3
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L.P.
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Welcome to your printer .......................................................................................................................................................... 2
Safety precautions ................................................................................................................................................................... 2
Main components ..................................................................................................................................................................... 6
Turn the printer on and o ................................................................................................................................................... 10
Front panel .............................................................................................................................................................................. 11
HP Utility .................................................................................................................................................................................. 14
HP Print Preview ..................................................................................................................................................................... 14
Embedded Web Server .......................................................................................................................................................... 15
Demo prints ............................................................................................................................................................................ 15
Congure your printer ........................................................................................................................................................... 16
Mobile printing ........................................................................................................................................................................ 23
Accessibility ............................................................................................................................................................................. 23
Other sources of information ............................................................................................................................................... 24
2 Paper handling ........................................................................................................................................................................................ 25
General advice ........................................................................................................................................................................ 26
Load a roll onto the spindle .................................................................................................................................................. 26
Load a roll into the printer .................................................................................................................................................... 29
Unload a roll ............................................................................................................................................................................ 31
Load a single sheet ................................................................................................................................................................ 32
Unload a single sheet ............................................................................................................................................................ 34
Sensitive-paper mode (Z6dr and Z9+dr only) ................................................................................................................... 35
View information about the paper ...................................................................................................................................... 35
Paper presets .......................................................................................................................................................................... 36
Printing paper info ................................................................................................................................................................. 37
Move the paper ....................................................................................................................................................................... 38
Feed and cut the paper ......................................................................................................................................................... 38
Maintain paper ........................................................................................................................................................................ 39
Change the drying time ......................................................................................................................................................... 39
Turn the automatic horizontal cutter on and o ............................................................................................................... 40
Turn the automatic vertical trimmer on and o (Z6dr and Z9+dr only) ........................................................................ 40
Use the take-up reel .............................................................................................................................................................. 40
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3 Working with two rolls (Z6dr/Z9+dr only) .......................................................................................................................................... 48
Advantages of a multiroll printer ......................................................................................................................................... 49
How the printer allocates jobs to paper rolls ..................................................................................................................... 49
4 Networking .............................................................................................................................................................................................. 51
Introduction ............................................................................................................................................................................. 52
Control network protocols .................................................................................................................................................... 52
Front-panel menu items ....................................................................................................................................................... 52
Link conguration methods ................................................................................................................................................. 55
Troubleshooting ..................................................................................................................................................................... 56
5 Printing ..................................................................................................................................................................................................... 59
Introduction ............................................................................................................................................................................. 60
Print from a USB ash drive ................................................................................................................................................. 60
Print from a computer using a printer driver ..................................................................................................................... 61
Advanced print settings ........................................................................................................................................................ 61
6 Mobile printing ........................................................................................................................................................................................ 75
Mobile printing ........................................................................................................................................................................ 76
Print from in-OS ..................................................................................................................................................................... 76
Print by email (HP ePrint) ...................................................................................................................................................... 77
Print and share from the HP Smart App ............................................................................................................................. 77
Mobile specications .............................................................................................................................................................. 77
7 Job queue management ....................................................................................................................................................................... 78
Job queue in the front panel ................................................................................................................................................ 79
Job queue in the Embedded Web Server or HP DesignJet Utility ................................................................................... 84
8 Color management ................................................................................................................................................................................ 87
Introduction ............................................................................................................................................................................. 88
How colors are represented ................................................................................................................................................. 88
A summary of the color management process ................................................................................................................. 88
Color calibration ...................................................................................................................................................................... 88
Color proling .......................................................................................................................................................................... 90
Color management from printer drivers ............................................................................................................................ 93
Color management from the front panel ........................................................................................................................... 97
9 Practical printing examples .................................................................................................................................................................. 98
Print a draft for revision with the correct scale ................................................................................................................. 99
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro ............................................................ 99
Print a document with the correct colors ........................................................................................................................ 102
Print a project ....................................................................................................................................................................... 107
Print a presentation ............................................................................................................................................................. 110
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Print and scale from Microsoft Oice ............................................................................................................................... 113
Print a borderless job using the vertical trimmer ........................................................................................................... 115
10 Retrieving printer usage information ............................................................................................................................................. 118
Get printer accounting information .................................................................................................................................. 118
Check usage statistics ......................................................................................................................................................... 118
Check usage statistics for a job ......................................................................................................................................... 121
Check cost assignment ....................................................................................................................................................... 122
11 Handling ink cartridges and printheads ......................................................................................................................................... 124
About the ink cartridges ..................................................................................................................................................... 125
Check the ink cartridges status ......................................................................................................................................... 125
Remove an ink cartridge ..................................................................................................................................................... 125
Insert an ink cartridge ......................................................................................................................................................... 127
About the printheads .......................................................................................................................................................... 128
Check the printhead status ................................................................................................................................................ 128
Remove a printhead ............................................................................................................................................................ 129
Insert a printhead ................................................................................................................................................................ 131
Safe mode ............................................................................................................................................................................. 134
12 Maintaining the printer ..................................................................................................................................................................... 135
Check printer status ............................................................................................................................................................ 136
Clean the exterior of the printer ........................................................................................................................................ 136
Maintain the ink cartridges ................................................................................................................................................. 136
Move or store the printer .................................................................................................................................................... 136
Update the rmware ........................................................................................................................................................... 137
Update the software ........................................................................................................................................................... 138
Printer maintenance kits .................................................................................................................................................... 138
Secure File Erase .................................................................................................................................................................. 139
Disk Wipe ............................................................................................................................................................................... 139
13 Accessories ......................................................................................................................................................................................... 140
How to order supplies and accessories ............................................................................................................................ 141
Introduction to the accessories ......................................................................................................................................... 145
Disposal instructions ........................................................................................................................................................... 146
14 Troubleshooting paper issues ......................................................................................................................................................... 147
Paper cannot be loaded successfully ............................................................................................................................... 148
Paper type is not in the driver, HP Utility, or front panel ................................................................................................ 149
Printer printed on the wrong paper type ......................................................................................................................... 151
Automatic cut not available ................................................................................................................................................ 151
On hold for paper ................................................................................................................................................................. 151
Roll paper will not advance ................................................................................................................................................ 152
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Paper has jammed .............................................................................................................................................................. 152
Strip stays on the output tray and generates jams ........................................................................................................ 155
Strip stays in the output area and cutter rail area and generates jams (Z6dr and Z9+dr only) .............................. 155
Printer displays out of paper when paper is available ................................................................................................... 155
Prints do not fall neatly into the basket ........................................................................................................................... 155
Sheet stays in the printer when the print has been completed ................................................................................... 156
Paper is cut when the print has been completed ........................................................................................................... 156
Horizontal cutter does not cut well .................................................................................................................................. 156
Vertical trimmer does not cut (Z6dr and Z9+dr only) .................................................................................................... 156
Vertical trimmer does not cut accurately (Z6dr and Z9+dr only) ................................................................................. 158
Vertical trimmer: printer reports missing modules (Z6dr and Z9+dr only) ................................................................ 159
Vertical trimmer leaves marks on waste paper .............................................................................................................. 160
Roll is loose on the spindle ................................................................................................................................................. 160
Recalibrate the paper advance .......................................................................................................................................... 160
15 Troubleshooting print-quality issues ............................................................................................................................................. 163
General advice ...................................................................................................................................................................... 164
Horizontal lines across the image (banding) ................................................................................................................... 164
Banding appears as irregular watermarks ...................................................................................................................... 165
Whole image is blurry or grainy ......................................................................................................................................... 165
Paper is not at .................................................................................................................................................................... 165
Print is scued or scratched ............................................................................................................................................... 166
Ink marks on the paper ....................................................................................................................................................... 166
Black ink comes o when you touch the print ................................................................................................................ 167
Edges of objects are stepped or not sharp ...................................................................................................................... 168
Edges of objects are darker than expected ..................................................................................................................... 168
Horizontal lines at the end of a cut sheet print .............................................................................................................. 168
Vertical lines of dierent colors ......................................................................................................................................... 169
White spots on the print ..................................................................................................................................................... 169
Colors are inaccurate ........................................................................................................................................................... 169
My print does not have gloss uniformity (Z9+ only) ...................................................................................................... 170
Image is incomplete (clipped at the bottom) .................................................................................................................. 170
Image is clipped ................................................................................................................................................................... 171
Some objects are missing from the printed image ........................................................................................................ 171
Lines are too thick, too thin or missing ............................................................................................................................ 172
Lines appear stepped or jagged ........................................................................................................................................ 172
Lines print double or in the wrong colors ........................................................................................................................ 173
Lines are discontinuous ...................................................................................................................................................... 173
Lines are blurred .................................................................................................................................................................. 174
Line lengths are inaccurate ................................................................................................................................................ 174
Image Diagnostics Print ...................................................................................................................................................... 175
If you still have a problem .................................................................................................................................................. 177
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16 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 178
Cannot insert an ink cartridge ........................................................................................................................................... 179
Ink cartridge status messages .......................................................................................................................................... 179
Printer does not detect the gloss enhancer cartridge (Z9+ only) ................................................................................ 179
Cannot insert a printhead ................................................................................................................................................... 179
Front panel recommends reseating or replacing a printhead ...................................................................................... 179
Clean the printheads ........................................................................................................................................................... 180
Clean the printhead drop detector .................................................................................................................................... 181
Align the printheads ............................................................................................................................................................ 183
Printhead status messages ............................................................................................................................................... 185
17 Troubleshooting general printer issues ......................................................................................................................................... 186
Printer does not print .......................................................................................................................................................... 187
Front panel fails to initialize ............................................................................................................................................... 187
Printer seems slow .............................................................................................................................................................. 187
Communication failures between computer and printer .............................................................................................. 188
Cannot access the Embedded Web Server ...................................................................................................................... 188
Cannot connect to the Internet ......................................................................................................................................... 188
Web Services issues ............................................................................................................................................................ 189
Automatic le system check .............................................................................................................................................. 189
Alerts ...................................................................................................................................................................................... 189
18 Front-panel error messages ............................................................................................................................................................ 190
System error log .................................................................................................................................................................. 190
19 HP Customer Care .............................................................................................................................................................................. 191
Introduction .......................................................................................................................................................................... 192
HP Professional Services .................................................................................................................................................... 192
Customer Self Repair .......................................................................................................................................................... 193
Contact HP Support ............................................................................................................................................................. 193
20 Printer specications ......................................................................................................................................................................... 195
Functional specications .................................................................................................................................................... 196
Physical specications ........................................................................................................................................................ 197
Memory specications ........................................................................................................................................................ 197
Power specications ........................................................................................................................................................... 197
Ecological specications ..................................................................................................................................................... 197
Environmental specications ............................................................................................................................................. 197
Acoustic specications ........................................................................................................................................................ 198
Glossary ..................................................................................................................................................................................................... 199
Index ........................................................................................................................................................................................................... 202
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1 Introduction
●
Welcome to your printer
●
Safety precautions
●
Main components
●
Turn the printer on and o
●
Front panel
●
HP Utility
●
HP Print Preview
●
Embedded Web Server
●
Demo prints
●
Congure your printer
●
Mobile printing
●
Accessibility
●
Other sources of information
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Welcome to your printer
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or
1118 mm (44 in) wide. Some major features of the printer are shown below:
● Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input, using the Best print-
quality option, the Maximum Detail option and photo paper
● The printer can be controlled from its front panel or from a remote computer using the Embedded Web
Server, HP DesignJet Utility, or HP Click Printing Software (see http://www.hp.com/go/designjetclick).
● Touch-sensitive front panel in color, with an intuitive graphical user interface
● Job previews in the front panel
● Job previews on remote computers
● Includes Web-connected features such as automatic rmware updates, HP ePrint, and Mobile Printing
● Driverless printing: Files in common graphical formats can be printed directly without needing a printer
driver. Just insert a USB ash drive or use HP Click Printing Software.
● Paper exibility and automatic easy load, see Paper handling on page 25, with information and presets
accessible from the front panel and the HP DesignJet Utility
● Handles cut-sheet and roll paper
● Six-ink system (Z6) or nine-ink system (Z9+)
● Accurate and consistent color reproduction with automatic color calibration
● Economode for printing economically
● Two rolls loaded at once (Z6dr and Z9+dr only) provide fast and easy switching between dierent rolls, or
long runs of unattended printing
● Maximize unattended printing and be more productive with the optional take-up reel on the 44-inch
models.
● High productivity features such as job previewing and nesting using HP Click Printing Software
● Ink and paper usage information available from the Embedded Web Server, see Embedded Web Server
on page 15
● Automatically trim your documents with the embedded vertical trimmer in the Z6dr and Z9+dr.
Access to the online HP Support Center (see HP Support Center on page 192)
●
Safety precautions
Read these safety precautions before using your printer. Also read your local Environmental, Health, and Safety
regulations.
This equipment is not suitable for use in locations where children are likely to be present.
For any maintenance or part replacement, follow the instructions provided in HP documentation to minimize
safety risks and to avoid damaging the printer.
General safety guidelines
There are no operator-serviceable parts inside the printer except those covered by HP’s Customer Self Repair
program (see http://www.hp.com/go/selfrepair). Refer servicing of other parts to qualied service personnel.
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Turn o the printer and call your service representative in any of the following cases:
● The power cord or plug is damaged.
● The printer has been damaged by an impact.
● There is any mechanical or enclosure damage.
● Liquid has entered the printer.
● There is smoke or an unusual smell coming from the printer.
● The printer has been dropped.
● The printer is not operating normally.
Turn o the printer in either of the following cases:
● During a thunderstorm
● During a power failure
Take special care with zones marked with warning labels.
Ventilation measures for your location, whether oice, copy room, or printer room, should meet local
environmental health and safety (EHS) guidelines and regulations.
Electrical shock hazard
WARNING! The internal circuits of the built-in power supplies and power inlet operate at hazardous voltages
capable of causing death or serious personal injury.
Unplug the printer’s power cord before servicing the printer.
The printer requires a building installation circuit breaker, which must meet the requirements of the printer and
should be in accordance with the Electrical Code requirements of the local jurisdiction of the country in which the
equipment is installed.
To avoid the risk of electric shock:
● The printer should be connected to earthed mains outlets only.
● Avoid overloading the printer's electrical outlet with multiple devices.
● Do not remove or open any closed system covers or plugs.
Do not insert objects through slots in the printer.
●
● Take care not to trip over the cables when walking behind the printer.
● Insert the power cord securely and completely into the wall socket and printer inlet.
● Never handle the power cord with wet hands.
Fire hazard
To avoid the risk of re, take the following precautions:
● The customer is responsible for meeting the printer’s requirements and the Electrical Code requirements
according to the local jurisdiction of the country where the printer is installed. Use the power supply voltage
specied on the nameplate.
● Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the
power cord with other products.
ENWW Safety precautions 3
● Do not insert objects through slots in the printer.
● Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using
the printer again.
● Do not use aerosol products that contain ammable gases inside or around the printer. Do not operate the
printer in an explosive atmosphere.
● Do not block or cover the openings of the printer.
Mechanical hazard
The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions
when working close to the printer.
● Keep your clothing and all parts of your body away from moving parts.
● Avoid wearing necklaces, bracelets, and other hanging objects.
● If your hair is long, try to secure it so that it will not fall into the printer.
● Take care that sleeves or gloves do not get caught in moving parts.
● Do not operate the printer with covers bypassed.
● If you need to replace the cutter assembly, take care not to cut yourself on the sharp cutting edge.
● Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
● Never insert your hands into the printer while it is printing, due to the moving parts inside.
Heavy paper hazard
Special care must be taken to avoid personal injury when handling heavy papers.
● Handling heavy paper rolls may require more than one person. Care must be taken to avoid back strain
and/or injury.
● When handling heavy paper rolls, wear personal protective equipment, including boots and gloves.
● Follow your local Environmental Health and Safety regulations for handling heavy paper rolls.
Ink handling
HP recommends that you wear gloves when handling ink supplies.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
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Warning labels
Label Explanation
Electric shock hazard. Hazardous voltages inside the electrical box.
Disconnect the power cord before servicing. Before starting, read
and follow the operating and safety instructions.
Moving part. Keep your ngers and hands away from the moving
paper system.
Moving fan blade. While servicing, keep your ngers and hands
away from the blades.
Sharp edges. Avoid handling the cutting system.
When replacing the cutter assembly, handle with care and follow
the safety instructions.
Risk of inlet damage. Maintain the end stoppers always assembled.
Only disassemble if needed for printer relocation.
NOTE: The nal label position and its size on the printer may vary slightly, but labels should always be visible
and close to the potential risk area.
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Main components
The following front and rear views of the printer illustrate the main components.
Front view
. Window
1
2. Printhead carriage
3. Printhead
4. Front panel
5. Ink cartridge slot
6. Ink cartridge
7. Output platen
8. Paper alignment lines
9. Basket
10. Ink cartridge slot (Z9+ printers only)
11. Vertical trimmer (Z6dr and Z9+dr printers only)
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Rear view
NOTE: This illustration shows the Z6dr/Z9+dr.
1. Gigabit Ethernet port
2. Communication port
3. Power socket
4. Roll cover
5. Paper roll
NOTE: The upper roll is roll 1 and the lower roll is roll 2.
6. Spindle stop
7. Spindle
ENWW Main components 7
Rear view (Z9+ single roll)
NOTE: This model has an input tray in place of the second roll.
1. Gigabit Ethernet port
2. Communication port
3. Power socket
4. Roll cover
5. Paper roll
6. Spindle stop
7. Spindle
8. Input tray
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Communication ports
1. Power socket
2. Gigabit Ethernet port, to connect to a network
3. Communication port
4. Diagnostic LEDs, to be used by service engineers
The Hi-Speed USB host port is on the other side of the printer, beside the front panel.
ENWW Main components 9
Wall spacers (some models only)
If you place the printer close to a wall, ensure that there is some space between the printer and the wall.
Otherwise, you may experience paper advance problems. If your model has wall spacers, lower them to ensure a
minimum distance.
Turn the printer on and o
TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and
overall system reliability. When the printer has not been used for a certain period of time (the default time is
determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's
front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing
immediately. To change the sleep mode time, see Change system options on page 13.
NOTE: In sleep mode, the printer performs maintenance service to the printheads from time to time. This
avoids long preparation times after long idle periods. Therefore, it is strongly recommended to leave the printer
powered on or in sleep mode to avoid wasting ink and time.
If you want to turn the printer on or o or reset the printer, the normal and recommended method is to use the
power key beside the front panel.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to unplug the power cord at the rear.
To turn it back on, plug in the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printheads. Preparing the printheads takes about 75 seconds. However, if the printer has been o for six weeks
or more, preparing the printheads could take up to 45 minutes.
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Front panel
The front panel is a touch-sensitive screen with a graphical user interface, located on the front right of the
printer.
It gives you complete control of your printer: from the front panel, you can view information about the printer,
change printer settings, monitor printer status, and perform tasks such as supplies replacement and
calibrations. The front panel displays alerts (warning and error messages) when necessary.
It includes the following components:
1. A Hi-Speed USB host port, intended for connecting a USB ash drive, which can provide les to be printed.
2. The front panel itself: a 4.3 inch, full-color, touch-sensitive screen with a graphical user interface.
3. The power key, with which you can turn the printer on or o, or wake up from sleep mode.
The front panel has a large central area to display dynamic information and icons.
Left xed icons
● Tap to return to the home page.
● Tap to view help about the current page.
● Tap to go back to the previous page. This does not discard any changes made to the current page.
When a USB ash drive is inserted, a USB icon is displayed on the front panel's all-apps page.
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Home pages
There are three top-level pages that you can move between by sliding your nger across the screen:
● The all-apps page displays a list of all apps available in your printer, and the status of each of them.
● If you swipe left to the widget page, you can see at a glance the status of ink and paper supplies.
● At the top of the all-apps page there is a dashboard that displays alerts related to the main functions of the
Dim mode
After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the
brightness of the front panel by 25%. Any activity, such as the use of the front panel or the arrival of a print job,
ends dim mode and restores normal brightness. After some time in dim mode (15 minutes by default), the
printer changes to sleep mode. The time periods can be changed from the front panel.
printer. Swipe down the dashboard to access the Status Center.
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Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning o some elements to
save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity,
waking up only as necessary.
The printer can be woken from sleep mode any of the following ways:
● By pressing the power button
● By opening a door
● By sending a print job
The printer wakes up in several seconds, more quickly than if it is completely turned o. While in sleep mode, the
power button blinks.
To change the time that elapses before sleep mode, see Change system options on page 13.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks oer the option of
remotely waking up the printer if needed to perform the task.
Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages.
● If you can understand the current front-panel display language, tap , then System > Language.
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap and then . The front
panel acknowledges this sequence by turning the icons on and
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish,
Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.
Change system options
You can change various printer system options from the front panel. Tap , then System.
● Date and time options to view or set the printer's date and time.
You can also change the date and time options in the Settings pane of the Embedded Web Server.
● Speaker volume to change the volume of the printer's loudspeaker. Select O, Low, or High.
● Front panel brightness to change the brightness of the front-panel display. The default brightness is 50.
o rapidly.
● Power options > Printer sleep to change the length of time the printer waits before going into sleep mode
(see Sleep mode on page 13). You can set the time from 5 to 240 minutes. The default time is 20 minutes
(total time including 5 minutes in dim mode).
You can also change the printer sleep option in the Settings pane of the Embedded Web Server.
● Power options > Auto-o due to inactivity to turn o the printer automatically after 120 minutes of
inactivity.
ENWW Front panel 13
● Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By
default, units are set to Metric.
● Restore factory settings to restore the printer settings to their original values as set in the factory. This
option restores all of the printer settings except the administrator password and the paper presets.
● Language
● Firmware update to congure the automatic rmware update.
HP Utility
The HP Utility enables you to manage your printer from a computer with a TCP/IP connection.
NOTE: The HP Utility under macOS and the HP DesignJet Utility under Windows have similar functions and are
sometimes referred to collectively as the HP Utility in this guide.
You can install the HP Utility from http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+).
How to launch the HP Utility
● Under Windows, start the HP DesignJet Utility from the icon on your taskbar or from the Start menu,
then HP > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the printers installed on your
computer. When you open the HP DesignJet Utility for the rst time, it may oer you an automatic update
with enhanced functionality that we recommend you to accept.
● Under macOS, start the HP Utility from your Dock shortcut or by clicking Applications > HP > HP Utility. This
launches the HP Utility, showing the printers installed on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
HP Print Preview
The HP Print Preview application enables you to see a basic preliminary preview of how your job will be printed.
This application is available only under Windows. You can install the HP Print Preview by downloading the
integrated installer from http://www.hp.com/go/Z6/drivers or http://www.hp.com/go/Z9/drivers.
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Embedded Web Server
The following browsers are known to be compatible with the Embedded Web Server:
● Microsoft Internet Explorer 11 and later for Windows 7 and later
● Apple Safari 8 and later for OS X 10.10 and later
● Mozilla Firefox (latest version)
● Google Chrome (latest version)
To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in
the browser's address bar. You can
Network. See Congure your printer on page 16.
NOTE: Your browser may display a security warning when you enter the IP address. If you have entered the
correct address, it is safe to ignore the warning and continue to access the Embedded Web Server.
The Embedded Web Server window displays a menu used to access all the supported functionality. It supports
the following languages: English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Polish, Russian,
Simplied Chinese, Traditional Chinese, Korean, Japanese. It uses the language that you specied in your Web
browser options. If you specify a language that it cannot support, it is displayed in the language selected in the
printer, or else in English.
To change the language, change your Web browser's language setting. To complete the change, close and
reopen your Web browser.
Demo prints
The demo prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting a demo print, check that the printer and the paper are ready for printing.
● The loaded paper should be at least A3 landscape—419 mm (16.53 in) wide—otherwise the print may be
clipped.
nd your printer's IP address in the printer’s front panel: tap and then
● The front panel should be displaying the Ready message.
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To print a demo print, tap , then scroll down and tap Internal prints, then Demo prints, and select a print.
The following prints are available:
● Render
● CAD black & white
● GIS
Congure your printer
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
Once the printer has a working network conguration, you can check its network address from the front panel:
tap
TIP: Consider making a note of the printer’s IP address, because you may need it during the setup process of
connecting your Windows or macOS computer clients.
.
Modify network conguration
To modify the current network conguration, go to the front panel and tap , then , then Network >
Gigabit Ethernet. From here it is possible, though not normally necessary, to change the settings manually; this
can also be done remotely using the Embedded Web Server.
For full details of the available connectivity settings, see Networking on page 51.
If you accidentally miscongure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: tap , then Network > Restore factory settings. Then you must restart
the printer. This automatically provides a working network
settings remain unchanged.
conguration for most networks. The printer’s other
Install your printer under Windows
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 59 for alternative ways of printing.
16 Chapter 1 Introduction ENWW
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 16).
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer’s host name and IP address from the front panel (see Connect the printer to your
network on page 16).
2. Install the printer software from http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+), following the software installation instructions. By
default, the following driver is installed:
● The raster driver—best for CAD, GIS, and oice applications
● With Windows 7 or Windows Server 2008R2: The PostScript driver
● With Windows 8, Windows Server 2012, or later: The PDF driver
3. Once downloaded, open it, and follow on-screen steps.
If your computer fails to nd any printers on the network, the Printer Not Found window is displayed, which helps
you to try to nd your printer. If you have a rewall in operation; you may have to disable it temporarily in order
to nd the printer. You also have the options of searching for the printer by its hostname, IP address or MAC
address.
Uninstall the printer software under Windows
Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.
Install your printer under macOS
You can connect your printer to a network under macOS by using the following methods:
● Bonjour
● TCP/IP (important: select HP Jetdirect-Socket)
NOTE: The printer does not support AppleTalk.
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 59 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 16).
Now you can proceed to install the printer software and connect to your printer.
ENWW Congure your printer 17
1. Go to the front panel and tap , then Network, and note the IP address of your printer. If you intend
to connect with Bonjour, click the network card and note the Bonjour name.
2. Install the printer software from http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+).
3. Select Windows or macOS software, and choose which specic software you want to install (by default, all
of it).
NOTE: You can download HP Click with the other software.
4. Double-click the HP DesignJet Installer icon. You will be guided through the steps to install the HP software
for your printer.
5. When the software has been installed, the HP Utility Setup Assistant starts automatically, to set up a
connection to your printer.
6. In the Setup Assistant, look for your printer's Bonjour name or IP address (which you noted in step 1) in the
table.
● If you nd the right name, scroll sideways if necessary to see the Connection column, and check that it
shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name, just click Continue and do the setup manually. Access System
Preferences, and in Printers and Scanners select the + sign at the bottom of the table. Then go to the
IP tab, enter your IP address, and select the protocol HP Jetdirect-Socket.
Click Continue.
7. Follow the instructions on the screen.
Uninstall the printer software under macOS
During the previous installation step, you have the option to install the HP Uninstaller application in your system.
This should be available under HP in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Printers & Scanners dialog from the system preferences. Click the name
of the printer and then click the – button.
Set up printer services
You can set up the following services:
● Receive automatic rmware updates
● Enable email printing
● Participate in the Product Data Sharing Agreement
● Enable additional printer services
A network connection is required, so the printer will test its own connectivity. Remember to connect the network
cable to the printer.
Each printer service can be enabled or disabled individually as explained below.
18 Chapter 1 Introduction ENWW
During initial printer setup, you are asked whether you want to enable additional printer services. That decision
can be changed later by tapping , then , then Services > Printer Data Sharing Agreement.
If you are part of the HP Partner Link Pay-per-use service, you will have to participate in the Printer Data Sharing
Agreement, if you have not done so already. Then tap , then Services > > Register new service in
order to register the printer service.
The PrintOS service allows you to monitor the printer activity remotely and receive alerts in your mobile device,
among other services. If you want to register, you will have to participate in the Printer Data Sharing Agreement,
if you have not done so already. Then tap
front panel.
Verify printer connection to HP
You can check that the printer is able to connect to HP services by tapping and viewing the status there.
You can see detailed information by clicking the Network or Service card.
If there is any problem connecting to HP, you will be provided with a description of the problem and some
possible solutions.
, then Services > PrintOS, and follow the steps shown on the
Enable email printing with HP ePrint
The HP Connected service makes it easy to send jobs to your printer by attaching them to an email message.
You must accept the Printer Data Sharing Agreement in order to use HP Connected.
To congure the email printing conguration, tap , then Services. Scroll down until you nd the HP ePrint
card, which will display your printer’s email address, which can be used to send jobs to the printer. Double-click
the HP ePrint card to access the printer's code and other conguration details.
If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to customize your
printer’s email address or manage printer security for remote printing.
You must also visit http://www.hpconnected.com to register yourself and your printer (using the printer code).
Congure your HP ePrint connection
By default, the jobs sent by email are directly printed. To change the settings, tap , then at the right
top corner of the page, then Services > HP Connected > HP ePrint jobs > On hold.
ENWW Congure your printer 19
You can disable the connection to HP ePrint if required for security. At the front panel, tap , then at
the right top corner of the page, then Services > HP Connected > HP ePrint connectivity > Disable.
Disable just puts the remote printing function on hold. If you want to resume using it, you just need to re-enable
it in the same menu. No more setup steps are required.
If you want to disable remote printing permanently, tap Remove. To use remote printing again, you will need to
set it up again from scratch.
Congure rmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download rmware
updates.
NOTE: If an administrator password has been set, it will be required to change these settings.
● In the Embedded Web Server: Click About printer > Firmware update.
● Using the front panel: Tap , then System > Firmware update.
The following settings are available:
● Download new rmware automatically: If you select Automatically (the default setting), the printer will
automatically download new rmware whenever it becomes available. Deactivate this option to download
new rmware manually.
NOTE: Downloading the rmware does not mean that you have installed it in your printer. To install the
new rmware, you must conrm the installation manually.
Control access to the printer
Manage printer security with HP Connected
When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your
printer's email address can print to your printer just by sending a le to it. Although HP provides a spam ltering
service, you should be careful about giving out your printer's email address, as everything sent to that address
may be printed on your printer.
If you are the printer administrator, you can manage printer security or change your printer status to lock mode
by visiting HP Connected at http://www.hpconnected.com. You can also customize your printer's email address
and manage print jobs from there. At your rst visit, you will need to create an account at HP Connected using
the printer's code.
Embedded Web Server security settings
From the Embedded Web Server menu, you can click Security and then Administrator password to control access
to the printer by specifying an administrator account to control access to the Embedded Web Server and the
printer’s front panel.
The administrator can also dene other types of permissions in the control panel through the Access control
menu option. In this section, the administrator can create new printer user accounts and assign them specic
permissions depending on their role.
Other security settings are available under the Security settings menu option, which apply to all users.
20 Chapter 1 Introduction ENWW
Front-panel security settings
From the front panel, you can tap , then Security, to control some of the features of the printer:
User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes.
●
● Embedded Web Server: Enable or disable the Embedded Web Server.
● Printing & management Web services: Enable or disable Web services that are used by printing and
management tools such as the HP Utility, HP Click, and SDK for RIPs.
If an administrator password has been set, it must be given in order to perform the following operations:
● Change the security settings (including the administrator password itself)
● Change the conguration of the Internet connection
● Change the Automatic Firmware Update conguration
● Enable or disable automatic downloading and/or installation of automatic rmware updates
● Restore an earlier rmware version
● Reset factory defaults
NOTE: The administrator password can contain only characters that appear on the front panel's on-screen
keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear
in that limited character set.
Require account ID
If you want to keep records of printer usage by dierent users, you can set your printer to require an account ID
for each job. At the front panel, tap , then Job management > Job queue > Account ID.
If this setting is turned on, the account ID eld will be mandatory and jobs with no account ID will be kept "on hold
for accounting".
The account ID can be set in the printer driver when sending the job. If the job is set "on hold for accounting" by
the printer, you can introduce the account ID in the driver or front panel, by going to the job queue and clicking
the job that is on hold. A window with a text box is displayed and you can enter the account ID into it.
Drivers
There are various dierent drivers for your printer; which is best for you depends on your circumstances:
● Your operating system
● The type of applications from which you print
● The number of printers you have
● The output accessories you have
You may wish to install one or several drivers according to your needs.
You can nd the latest driver software at http://www.hp.com/go/Z6/drivers (if you have a Z6) or
http://www.hp.com/go/Z9/drivers (if you have a Z9+).
ENWW Congure your printer 21
Specic Windows drivers
The following drivers are recommended:
● The raster driver—best for CAD, GIS, and oice applications
● The PostScript driver with Windows 7 or Windows Server 2008R2—best for photos, and applications that
require accurate color
● The PDF driver with Windows 8, Windows Server 2012, or later—best for photos, and applications that
require accurate color
HP DesignJet Universal Print Driver for Windows
The Universal Print Driver (UPD) is recommended if you have a eet of HP DesignJet and PageWide XL printers: it
facilitates installation and queue management.
HP Universal Print Driver conguration tool
The HP UPD conguration tool is a utility that allows you to personalize DesignJet and PageWide UPDs by
modifying the default settings or locking some of them, preventing users from changing them. This tool is
intended for IT administrators.
To install the tool, go to http://www.hp.com/go/Z6/support (if you have a Z6) or http://www.hp.com/go/Z9/
support (if you have a Z9+) and click Software and drivers > Software – Utility > UPD conguration tool >
Download.
For information about how to install and use the tool, go to https://support.hp.com/us-en/document/
c05658213.
macOS drivers
Raster driver
● Specically for macOS 10.9, 10.10, 10.11, 10.12, and 10.13
● Best for CAD, GIS, and oice applications
PostScript driver
● Specically for macOS 10.9, 10.10, 10.11, 10:12, and 10.13
● Best for applications requiring accurate color
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for instance to
set color or paper-saving options. To do this, click the Start or Search button on your computer's screen
(depending on your version of Windows), then click Devices and Settings or Devices and Printers. In the next
window, right-click your printer's icon, and click Printing Preferences. Any settings you change in the Printing
Preferences window will be saved as default values for the current user.
To set the default values for all users of your system, right-click the printer’s icon, click Printer Properties, go to
the Advanced tab, and click Printing Defaults. Any settings you change in the printing defaults will be saved for all
users.
Change the graphic language setting
You can change the graphic language setting from the front panel. Tap , then Default printing
conguration > Graphics language.
22 Chapter 1 Introduction ENWW
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