HP DesignJet Z6200, DesignJet Z6600, DesignJet Z6800 Service Manual
DESIGNJET Z6200 Photo printer series
DESIGNJET Z6600 Production Printer
DESIGNJET Z6800 Photo Production Printer
Service manual
© 2014 Hewlett-Packard Development
Company, L.P.
3rd edition
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty.
HP shall not be liable for technical or editorial
errors or omissions contained herein.
Notices
Warranty
The information contained in this
document is subject to change without
notice.
Hewlett-Packard makes no warranty of
any kind with regard to this material,
including, but not limited to, the implied
warranties of merchantability and fitness
for a particular purpose.
Hewlett-Packard shall not be liable for
errors contained herein or for incidental or
consequential damages in connection with
the furnishing, performance, or use of this
material.
WARNING
The procedures described in this manual
are to be performed by HP-qualified
service personnel only.
Electrical shock hazard
Serious shock hazard leading to death or
injury may result if you do not take the
following precautions:
●
Ensure that the ac power outlet
(mains) has a protective earth
(ground) terminal.
●
Disconnect the printer from the
power source prior to performing any
maintenance.
●
Prevent water or any other liquids
from running onto electrical
components or circuits, or through
openings in the enclosure.
Electrostatic discharge
See the beginning of Service tests and
utilities on page 91 for precautions you
should take to prevent damage to the
printer circuits from electrostatic
discharge.
WARNING
The Warning symbol calls attention to a
procedure, practice, or the like, which, if
not correctly performed or adhered to,
could result in personal injury. Do not
proceed beyond a Warning symbol until
the indicated conditions are fully
understood and met.
CAUTION
The Caution symbol calls attention to an
operating procedure, practice, or the like,
which, if not correctly performed or
adhered to, could result in damage to or
destruction of part or all of the product. Do
not proceed beyond a Caution symbol until
the indicated conditions are fully
understood and met.
Customer Assurance
Customer Experience Section
Large Format Printing Division
Hewlett-Packard Española, S.A.
Avenida Graells, 501
08174 Sant Cugat del Vallès
Spain
Safety symbols
General definitions of safety symbols are
given immediately after the table of
contents.
ENWW iii
Using this manual
Purpose
This service manual contains information necessary to troubleshoot, test, calibrate and service:
●
HP Designjet Z6200 42-inch Photo printer (Model CQ109A/CQ109B)
●
HP Designjet Z6200 60-inch Photo printer (Model CQ111A/CQ111B)
●
HP Designjet Z6600 60-inch Production printer (Model F2S71A)
●
HP Designjet Z6800 60-inch Photo Production printer (Model F2S72A/F2S72B)
For information about using these printers, refer to the Using your printer manual.
Readership
The procedures described in this service manual should be performed by HP certified service personnel only.
Part Numbers
Part numbers for printer options, accessories and service parts can be found in Parts and diagrams
on page 199.
ENWW v
Table of contents
1 Troubleshooting ........................................................................................................................................... 1
Printer education and training .............................................................................................................................. 3
Firmware update .................................................................................................................................................... 3
Print-quality troubleshooting ............................................................................................................................... 4
Troubleshooting system error codes .................................................................................................................... 4
Performing a service test on a failed assembly .................................................................................................... 4
Performing the necessary service calibrations ..................................................................................................... 4
The printer does not power on .............................................................................................................................. 4
Incorrect Ink Cartridge troubleshooting ............................................................................................................... 6
The printer continuously rejects printheads ......................................................................................................... 9
A new maintenance cartridge is incorrectly detected as ‘used’ ......................................................................... 10
Cover sensors are not working ............................................................................................................................ 10
The Line Sensor has problems detecting paper ................................................................................................. 10
Troubleshooting paper jams and printhead crashes .......................................................................................... 10
Troubleshooting paper, scan axis and Rewinder Motor shutdown .................................................................... 11
Vacuum suction much lower at high altitudes .................................................................................................... 12
Banding at variable extreme environmental conditions .................................................................................... 13
Printhead crashes/smears on high-density prints using coated paper ............................................................. 13
Banding due to ink cartridge replacement while printing .................................................................................. 13
34-inch Rice Paper not supported ...................................................................................................................... 13
Worm marks on HP Coated Paper with light area fills ........................................................................................ 13
Solving paper-handling problems ...................................................................................................................... 14
Difficult to load paper: “Too much skew” ........................................................................................................... 14
Troubleshooting a failure with the Take-Up Reel (TUR) ..................................................................................... 14
How to read the power switch LEDs .................................................................................................................... 18
How to read the Formatter LEDs ......................................................................................................................... 19
If the front panel turns on and then stops .......................................................................................................... 21
How to interpret the Service Information Pages ................................................................................................ 21
When the main window is open and the printer is printing (safety compliance) ............................................... 29
How to troubleshoot the 79:04 system error ..................................................................................................... 30
ENWW vii
2 System error codes ...................................................................................................................................... 43
What to do if the front panel is blank ................................................................................................................. 44
System error codes .............................................................................................................................................. 44
Explanation of system error codes and warnings .............................................................................................. 44
Continuable and non-continuable error codes ................................................................................................... 47
3 Ink supplies ................................................................................................................................................ 77
What are ink supplies? ......................................................................................................................................... 78
General information about the ink supplies ....................................................................................................... 81
General precautions when handling ink supplies ............................................................................................... 82
Priming the ink system ........................................................................................................................................ 82
When should you replace the ink supplies? ........................................................................................................ 83
Obtaining Ink Cartridge information ................................................................................................................... 83
Obtaining Printhead information ........................................................................................................................ 84
Summary of solving ink supplies problems ........................................................................................................ 87
Troubleshooting Printhead error codes .............................................................................................................. 88
Carriage Interconnect Wiper ................................................................................................................................ 89
Warranty information for ink supplies ................................................................................................................ 89
4 Service tests and utilities ............................................................................................................................. 91
Introduction ......................................................................................................................................................... 92
Diagnostics—self test ......................................................................................................................................... 92
Phone support ..................................................................................................................................................... 92
Service tests (diagnostics) .................................................................................................................................. 92
Entering the Service Tests menu ........................................................................................................................ 93
Service utilities .................................................................................................................................................. 111
5 Service calibrations ................................................................................................................................... 131
Service calibrations ........................................................................................................................................... 132
Entering the Service Calibrations menu ............................................................................................................ 133
6 Print quality .............................................................................................................................................. 155
Initial print-quality troubleshooting actions .................................................................................................... 156
Troubleshooting tools ....................................................................................................................................... 157
How to use the Image Quality Service Diagnostic Print ................................................................................... 161
Print-quality issues by symptom ...................................................................................................................... 178
Working with other commercially available papers ......................................................................................... 194
7 Parts and diagrams .................................................................................................................................... 199
Printer support .................................................................................................................................................. 200
viii ENWW
Center Covers .................................................................................................................................................... 202
Electronics Module ............................................................................................................................................ 204
Right Cover ........................................................................................................................................................ 206
Left Cover .......................................................................................................................................................... 207
Right-Hand Assemblies ..................................................................................................................................... 208
Left-Hand Assemblies ....................................................................................................................................... 209
Carriage .............................................................................................................................................................. 211
Scan-Axis Assemblies ........................................................................................................................................ 213
Drive Roller and Media-Axis Motor ................................................................................................................... 215
Paper Path Assemblies ...................................................................................................................................... 216
Center Guide and Pinchwheel Assembly ........................................................................................................... 217
Media Entry Assemblies .................................................................................................................................... 218
Take-Up Reel assembly ..................................................................................................................................... 219
Miscellaneous parts ........................................................................................................................................... 221
8 Removal and installation ........................................................................................................................... 223
Service part order .............................................................................................................................................. 224
Disassembly order ............................................................................................................................................. 227
9 Preventive maintenance ............................................................................................................................ 447
Preventive maintenance ................................................................................................................................... 448
10 Appendix: Country lists ............................................................................................................................ 459
North and Latin America .................................................................................................................................... 460
Asia Pacific and Japan ....................................................................................................................................... 463
Europe, Middle-East and Africa ......................................................................................................................... 464
ENWW ix
1 Troubleshooting
●
Printer education and training
●
Firmware update
●
Print-quality troubleshooting
●
Troubleshooting system error codes
●
Performing a service test on a failed assembly
●
Performing the necessary service calibrations
●
The printer does not power on
●
Incorrect Ink Cartridge troubleshooting
●
The printer continuously rejects printheads
●
A new maintenance cartridge is incorrectly detected as ‘used’
●
Cover sensors are not working
●
The Line Sensor has problems detecting paper
●
Troubleshooting paper jams and printhead crashes
●
Troubleshooting paper, scan axis and Rewinder Motor shutdown
●
Vacuum suction much lower at high altitudes
●
Banding at variable extreme environmental conditions
●
Printhead crashes/smears on high-density prints using coated paper
●
Banding due to ink cartridge replacement while printing
●
34-inch Rice Paper not supported
●
Worm marks on HP Coated Paper with light area fills
●
Solving paper-handling problems
●
Difficult to load paper: “Too much skew”
●
Troubleshooting a failure with the Take-Up Reel (TUR)
●
How to read the power switch LEDs
ENWW 1
●
How to read the Formatter LEDs
●
If the front panel turns on and then stops
●
How to interpret the Service Information Pages
●
When the main window is open and the printer is printing (safety compliance)
●
How to troubleshoot the 79:04 system error
2 Chapter 1 Troubleshooting ENWW
Printer education and training
Before any attempt is made to troubleshoot the printer, you must have the relevant training on the HP
Designjet Z6200/Z6600/Z6800 printer series. If you are not trained on these printers, please contact HP
Education or HP Training to enquire about becoming ‘HP Service Qualified’ for this printer.
Firmware update
The first step to take when trying to clear an error with the printer is to check that the firmware installed in
the printer is the latest available. Firmware updates often include fixes for common problems, and simply
updating the firmware can often resolve the problem. New firmware can be downloaded here:
http://www.hp.com/go/designjet/downloads
USB firmware update
If it is not possible to perform a firmware update using the Embedded Web Server (for instance, if the printer
has a System Error and the Embedded Web Server is inaccessible), it is still possible to do it using a USB flash
drive.
1. Turn off the printer.
2. Ensure that your USB flash drive contains a valid FMW firmware file and no other files.
3. Connect the USB flash drive to the USB host port on the Formatter.
4. Turn on the printer and follow the instructions on the front panel.
Forced firmware update
When the printer is started for the first time, it may automatically request a firmware update in order to fix
some known issues. You can respond in one of the following ways.
●
Use the USB flash drive provided in the box with the printer.
When a firmware update is requested, you should find a USB flash drive in the box, containing the new
FMW firmware file. Follow the instructions in the flier accompanying the USB flash drive.
NOTE: The USB flash drive is provided only to update the printer's firmware. No other uses of the USB
flash drive are supported.
NOTE: If the USB flash drive is not in the printer box, or fails to work properly, then download the
firmware instead.
●
Download the FWM firmware file from the HP Web site.
Store the file in a standard USB flash drive with no other files. Connect the flash drive to the formatter's
USB host port to perform the firmware update, following the instructions on the front panel.
●
Skip the firmware update.
If you cannot find the USB flash drive and you have no Internet connection, you can skip the forced
firmware update temporarily by pressing the OK key on the front panel three times, and the printer will
continue with the initialization sequence. Make sure that the firmware update is performed later. The
printer will request the firmware update every time that it starts, until the update is performed.
ENWW Printer education and training 3
Print-quality troubleshooting
Whenever a print-quality problem appears, it is advisable to print the Diagnostic Print to help diagnose the
problem. The Diagnostic Print will help you differentiate between possible printhead errors and other
problems such as incorrect front-panel selection, driver or RIP configuration or mechanical problems. For
more information on solving print-quality problems, see Print quality on page 155.
Troubleshooting system error codes
System error codes on page 43 contains a list of system error codes and their respective descriptions and
recommended corrective actions. Try only one recommended action at a time and check whether the error
code has disappeared.
If you have an error code which is not documented in this Service Manual or you have an error which you
cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. When
reporting the error, have the following information ready:
●
Model and serial number of the printer.
●
Which firmware revision the printer is using (see Note below). Check firmware in Utilities / Statistics /
Code rev.
●
The complete error number.
NOTE: When reporting the system error code, make sure that you supply the full error code and the
firmware version. Without this information, HP support personnel cannot help you.
●
The service configuration print.
●
The current configuration sheet.
●
Which software application the customer is using (name, version, etc.).
Performing a service test on a failed assembly
If possible, always perform a Service Test on the component/assembly that you are about to replace, just to
make sure that is the component/assembly that has failed.
NOTE: If the test on that component/assembly passes, you should NOT replace it.
For information on the Service Tests and how to use them see Service tests and utilities on page 91.
Performing the necessary service calibrations
Is the printer calibrated correctly after replacing a component? For information on the Service Calibrations
and how to use them, see Service calibrations on page 131.
NOTE: Remember that certain calibrations are required even if an assembly has been disassembled only to
gain access to another assembly or component.
The printer does not power on
To resolve printer power-up problems, do the following:
4 Chapter 1 Troubleshooting ENWW
1. Check that the power cord is connected correctly to the printer and to the power socket.
2. Check that the power switch at the rear of the printer is in the on position.
3. Check that the front-panel cable is correctly connected to the Electronics Module. Also make sure that
the front-panel cable is not damaged.
4. Check to see if any of the LEDs on the power switch are on. If any of the LEDs are on, then see How to
read the power switch LEDs on page 18 for more information.
ENWW The printer does not power on 5
Incorrect Ink Cartridge troubleshooting
When the customer inserts an Ink Cartridge that is not compatible with the region for the printer the
following message is displayed:
If this is the first time that an incorrect ink cartridge of that color is inserted in the printer, the customer can
press OK to continue using that cartridge and the printer will use and finish the ink cartridge.
After the first time, the printer will reject all ink cartridges of the same color that do not match the selected
region of the customer (please refer to the Ink Cartridge family compatibility chart below).
Table 1-1 Compatibility chart for HP 771 A/B/C Ink Cartridges
Z6200 Firmware 01.00.9.5 or
AMS APJ EMEA AMS APJ EMEA AMS APJ EMEA
Universal
supplies
Regional
supplies
Troubleshooting
Z6200 Firmware 02.00.1 or
earlier
HP 771 X X X X X X X X X
HP 771 host
cartridges
HP 771A X X X X — — X — —
HP 771B X X X — X — — X —
HP 771C X X X — — X — — X
HP 773A — — — — — — X — —
HP 773B — — — — — — — X —
HP 773C — — — — — — — — X
X X X X X X X X X
later
Z6600/Z6800
In case of ink cartridge incompatibility do the following:
6 Chapter 1 Troubleshooting ENWW
1. Check the product family of the ink cartridge used. Make sure that product family matches the region
defined for the customer’s country (see the country list below).
2. Check the printer region set in the printer, and/or supplies, match the customer country
If the country is not properly set, correct the country as described in xxxx
With both the product family and printer region correctly set (see the compatibility chart above),
supplies will work.
As rejected ink cartridges will still work on printers that are compatible, ink cartridges are not replaced
by HP under warranty because of this type of mismatch.
Check the region and supplies compatibility
View compatible ink cartridge information by selecting the icon.
View the region setting in the Printer Information menu by clicking on the icon:
This information is also available in the Current Printer Configuration tab in the Embedded Web Server:
Change the printer region
The procedure to change the printer region is described in the User’s Guide. To change the printer region:
1.
Select the icon.
ENWW Incorrect Ink Cartridge troubleshooting 7
2. Open the Ink menu.
3. Scroll to Replace Ink Cartridges.
4. Press the Cancel key and the Down key at the same time, and hold them down for at least two seconds.
The Printer will display the following message:
5. After selecting the Front Panel language, select the region for the ink cartridges.
6. The printer will show the selected region.
7. Press the Down key to view the countries in the region selected.
The complete list of countries can be found in the Appendix: Country lists on page 459 at the end of this
Service Manual.
8 Chapter 1 Troubleshooting ENWW
8. On confirmation, the Printer will display the the supplies that are compatible with the region selected.
Press the Back key to select a different region.
9. At the end of the process the printer will reboot.
After the region has been reset once, the Printer region cannot be changed again by the user. If the user
tries to change the region again, the Printer will display the following message with a Code.
Call agents need to raise a case with GBU through the GCC with the following information:
●
Code ID for Region Change of the printer
●
Printer Serial Number
●
Region to be set for this particular printer
●
Customer Name
●
Customer Address
10. GBU will provide an Ink Regional Code.
With the Ink Regional Code customers can proceed with region change.
The printer will show a screen to enter Ink Regional Code then:
Customers can select the character by pressing Upwith and Downarrows and selecting Ok. When the
Code is entered correctly, the customer selects the Return symbol and pressesOk
This will set the printer Region as requested by the Customer to the GBU.
If the code is not correct, the printer will display the following message:
The printer continuously rejects printheads
To resolve printhead rejection problems, do the following:
1. Clean the flex contacts on the Printhead and in the Carriage Assembly using the Carriage Interconnect
Wiper (see Carriage Interconnect Wiper on page 89) and try again.
2. If all the Printheads are rejected (for each Printhead, the status message on the Front Panel does not
show 'OK') then perform the Carriage Assembly Test Carriage Assembly test on page 98.
ENWW The printer continuously rejects printheads 9
A new maintenance cartridge is incorrectly detected as ‘used’
This can occur if the printer has detected the previous Maintenance Cartridge was nearly full, and when a new
Maintenance Cartridge is installed the front panel displays an error that the cartridge is ‘used’. To resolve the
problem, manually reset the counter of the Maintenance Cartridge Reset Life Counters on page 116.
Cover sensors are not working
To resolve cover sensor problems, do the following:
1. Check whether the sensor cable is damaged or not connected correctly.
2. Replace the faulty sensor.
The Line Sensor has problems detecting paper
To resolve Line Sensor paper detection problems, do the following:
1. Check the type of paper that is being used: the Line sensor may have problems detecting transparent
paper or some types of Non-HP paper. Try loading white HP paper into the printer and check whether
the Line Sensor detects it.
2. Excessive ink deposits on the Platen surface can fool the sensor by reflecting the light. Clean the Print
Platen.
3. Clean the Encoder Strip See Clean the Encoder Strip on page 450.
4. The Line Sensor is not calibrated correctly. Perform the Line Sensor Calibration See Line Sensor
calibration on page 139.
5. The Line Sensor is damaged or faulty. Replace the Line Sensor See Line Sensor Assembly
on page 379.
Troubleshooting paper jams and printhead crashes
NOTE: If you were using HP Coated Paper when the problem occurred, see also Printhead crashes/smears
on high-density prints using coated paper on page 13.
Paper jams and printhead crashes are grouped together because in many cases a paper jam causes the paper
to lift up into the Carriage path and cause a printhead crash, which means that many paper jams are reported
as printhead crashes.
10 Chapter 1 Troubleshooting ENWW
Question Answer
Did the paper jam occur when loading paper? If paper jams have occurred previously, some pieces of paper may
still be stuck in the paper path. Clear the paper path.
NOTE: Customers often store used rolls without protecting
them from office environmental conditions; when exposed to
high humidity, the paper edges tend to curl. This curling can
cause paper jams when paper is loaded by feeding paper in
without lifting the Media Lever. In these conditions, to avoid
paper jams, the recommendation is to load paper by lifting the
Media Lever and aligning the paper manually, following the
instructions on the front panel.
Is the customer using non-HP paper? The use of non-HP paper can easily be the cause of paper jams
and printhead crashes—especially printhead crashes, because HP
paper is specially formulated to avoid cockle, one of the primary
causes of head crashes. If the paper is not HP-approved, advise
the customer to use HP paper and check to see if the problem is
now solved.
TIP: When clearing a paper jam, sometimes paper is stuck in the paper path. To clear this, you must lift the
Media Lever and insert thicker paper into the paper path to push out the paper that is still stuck there.
Troubleshooting paper, scan axis and Rewinder Motor shutdown
If a shutdown occurs, you will get the message “Switch Power Off” followed by one of these messages:
●
Check Maintenance Cartridge Path
●
Check Paper Path
●
Check Printhead Path
NOTE: A shutdown in each path will require different steps to resolve the problem as explained below. In
each case, make sure that you power off the printer before trying to resolve the problem.
Also check that the Rewinder Motor moves easily (without friction) with the printer turned off.
Maintenance cartridge path
Open the right door of the printer and check for any visible obstacles restricting the movement of the Service
Station. Manually move the Service Station, checking for smooth and free movement.
Paper path
To resolve paper path problems, do the following:
1. Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. Make
sure that the mylar is not damaged. If there is a wrinkled mass of paper inside the paper path, lift the
Pinch wheels (using the Paper Load Handles) and clear the obstruction.
2. If this shutdown happens at the end of a Roll of Paper, it could be because the paper is stuck firmly to
the Roll. Lift the Pinch wheels (using the Paper Load Handles) and pull the paper clear.
ENWW Troubleshooting paper, scan axis and Rewinder Motor shutdown 11
3. Replace the spindle if broken.
4. Perform the Paper Drive Test to obtain further information on the problem Paper Drive test
on page 94.
Printhead path
When a shutdown occurs in the Printhead path, you will get the message “Switch Power Off / Check Printhead
Path (*). The (*) will be a number, which will give an indication on where the failure occurred.
PWM shutdown
To resolve a PWM shutdown, do the following:
1. Clean Slider Rods and Apply Oil along the complete axis of the Slider Rods. After applying the Oil,
perform the Scan-Axis Test See Scan Axis test on page 94 and check that the values are within the
given limits.
2. Clean the Encoder Strip See Clean the Encoder Strip on page 450.
3. Perform the Scan-Axis Test to obtain further information on the problem Scan Axis test
on page 94.
Velocity shutdown
To resolve a velocity shutdown, do the following:
1. Open the Window and check for any visible obstacles restricting the movement of the Carriage
Assembly. Try and move the Carriage Assembly manually, checking for smooth and free movement.
2. Check that the Encoder Strip is clean. If necessary, clean Encoder Strip using a damp cloth.
Energy shutdown
To resolve an energy shutdown, do the following:
1. Clean Slider Rods and Apply Oil along the complete axis of the Slide Rods. After applying the Oil,
perform the Scan-Axis Test See Scan Axis test on page 94 and check that the values are within the
given limits.
2. Clean the Encoder Strip See Clean the Encoder Strip on page 450.
3. Perform the Scan-Axis Test to obtain further information on the problem Scan Axis test
on page 94.
Vacuum suction much lower at high altitudes
At altitudes above 3,000 meters, the vacuum force holding down the paper will be lower, therefore the paper
will not be held in place properly causing:
●
Ink Smearing on the Paper.
●
Printhead crashes against the Paper.
●
Roll Paper loading problems (low probability).
12 Chapter 1 Troubleshooting ENWW
Banding at variable extreme environmental conditions
NOTE: This problem is only applicable if the OMAS is disabled.
Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme
environmental conditions will cause banding because the advance of the Drive Roller does not correspond to
the same conditions that the calibration was done in. To solve the problem, try the following:
Perform the Accuracy Calibration in the new environmental conditions (see
Using your printer).
Printhead crashes/smears on high-density prints using coated paper
High-density prints can cause cockle mainly on HP Coated Paper. This causes two main problems:
. Cockling in the borders - Because the printer places too much ink on the Coated Paper, the borders of
1
the print become raised, causing the Printhead to crash against the paper. To solve the problem, add a
15 mm white margin to the edges of the images.
. Cockling within the print - If the printer places too much ink within the print, the paper starts to ripple,
2
causing the Printhead to smear against the paper. To solve the problem, try the following:
●
Check in the Front Panel if
●
Avoid using HP Coated Paper for high-density prints. As a substitute, use HP Heavyweight Coated
Paper.
Ink Limiting is ON or OFF. If Ink Limiting is OFF, turn it ON.
Banding due to ink cartridge replacement while printing
Someone has removed an Ink Cartridge while the printer was printing, which has caused the printer to stop. If
the user does not replace the Ink Cartridge immediately, when the printer starts to print again, a band will
appear in the position where the printing restarted. This is because the wet ink interacts with the dried ink on
the paper causing the band to appear. To solve the problem, try the following:
●
Do not remove an Ink Cartridge while the printer is printing. Only replace/remove Ink Cartridges
between prints.
●
If the Ink Cartridge was replaced due to the “Empty” status on the Front Panel, then advise the
customer to replace the Ink Cartridge when the “Very Low” status is showing on the Front Panel.
●
Reprint the file (without removing the Ink Cartridge).
34-inch Rice Paper not supported
The roll width is 34 inches (non-standard), and the pinch wheels can't control the edge of the paper, causing
ink smears and printhead crashes.
Worm marks on HP Coated Paper with light area fills
Light bands (S-shaped) in the direction of the media axis when light area fills are printed, causing an
unacceptable print-quality defect.
ENWW Banding at variable extreme environmental conditions 13
●
Print the Service Configuration Print and check whether the ambient humidity is very low (below 30%).
Increasing humidity may help to reduce the severity of the problem.
NOTE: The paper is causing the problem and not the printer. Do not attempt to replace printer parts to
solve this problem.
Solving paper-handling problems
The front panel keeps indicating that paper Is misaligned or incorrectly positioned.
●
The roll may be loaded the wrong way. The paper should load over the roll toward you.
●
Check that the paper is correctly loaded onto the spindle.
●
The paper may be loaded at an angle. The right-hand edge must be aligned with the blue line on the
Print Platen.
NOTE: Ensure that the paper is wrapped tightly on the roll. This is a very important step to remember
because if this is not done, the paper may be loaded at an angle, causing the paper to be rejected.
●
The Line Sensor may be malfunctioning. See The Line Sensor has problems detecting paper on page 10.
Difficult to load paper: “Too much skew”
If you encounter a high failure rate when loading paper and the Front Panel reports “Too Much Skew” it is
likely that:
●
The encoder strip must be cleaned (this can be carried out by the customer using the User Maintenance
Kit).
●
The Line Sensor must be cleaned.
●
The Blue Line calibration must be performed. See Platen blue line calibration on page 148.
Troubleshooting a failure with the Take-Up Reel (TUR)
Use this section to troubleshoot failures with the Take-Up Reel.
Take-Up Reel LED status information
LED status Issue Print job
interrupted
Blinking quickly Take-Up Reel not
winding
Yes Sensor beam blocked for more
Possible cause Print job interrupted?
Ensure the Take-Up Reel sensors
than 3 seconds
are not blocked by a strip of
paper, the collection bin or other
objects.
Also ensure the Take-Up Reel
power switch is in the On
position.
Blinking slowly Take-Up Reel not
winding
No The sensor cables are loose or
unplugged
Ensure the sensor cables are
correctly connected.
14 Chapter 1 Troubleshooting ENWW
Solid red Take-Up Reel not
winding
No There is too much resistance
on the Take-Up Reel motor
ENSURE THAT THE TUR Spindle
Lever is CLOSED! Ensure the
paper is not winding too tightly. A
loop-shaping core should be
inserted and hanging down.
Solid green Take-Up Reel not
winding
Solid green Take-Up Reel
winding in the wrong
direction, and not
stopping the job.
No The Take-Up Reel power
switch is in the Off position
No The Take-Up Reel wind
direction switch is in the wrong
winding position. After 3
seconds, the printer will
recognize the problem and
interrupt the print job. In this
case, see the first error listed
in this table.
NOTE: If the LED is flashing but there is no message on the front panel, restart the printer.
Checking the Take-Up Reel is correctly installed
Many system error codes are displayed as a result of the Take-Up Reel not being installed correctly or
because parts have moved or become dislodged from their correct positions. This troubleshooting procedure
checks the mechanical installation of the Take-Up Reel.
. Check that the Take-Up Reel sensor unit is correctly installed on the right foot.
1
Ensure the Take-Up Reel power
switch is in the On position.
Flip the Take-Up Reel winddirection switch to the correct
position.
. To correctly install the foot, the wheel has to be positioned as shown.
2
ENWW Troubleshooting a failure with the Take-Up Reel (TUR) 15
3. Check the cables linking the sensors to the Take-Up Reel Motor Assembly are correctly connected.
4. Check that the Take-Up Reel motor assembly is correctly connected to the rear of the printer.
How the Take-Up Reel works
When selecting the front panel's Paper menu, if there is no line Take-Up Reel installed, this indicates that
the Take-Up Reel has not been enabled at the front panel. This does not mean that the Take-Up Reel will not
work; it just means that, if there is a paper jam detected by the Take-Up Reel, there will be no warning
system error displayed on the front panel. The printer will not stop.
How to install the Take-Up Reel
From the Paper menu > Take-Up Reel > Enable Take-Up Reel. After this is done, you will notice the following
differences:
●
In case of Take-Up Reel Paper jam system error, a warning is reported on the front panel, and the
printer pauses.
●
The cutter is disabled between jobs.
●
When unloading the paper, the front panel will ask you to cut the paper manually.
How it works
When the bottom of the 'loop shaper' is low enough and it cuts the signal between the two sensors, the TakeUp Reel starts to move the motor until the signal between the two sensors is passing through again.
If, after a few seconds of turning the Take-Up Reel, the signal between two sensors is still cut, the Take-Up
Reel reports a 'Take-Up Reel paper jam' error:
16 Chapter 1 Troubleshooting ENWW
●
In all cases, the LED of the Take-Up Reel is blinking quickly.
●
If the Take-Up Reel is enabled at the front panel, a Take-Up Reel paper jam will be displayed.
ENWW Troubleshooting a failure with the Take-Up Reel (TUR) 17
How to read the power switch LEDs
In certain circumstances, the LEDs located on top of the power switch (located at the rear of the printer)
indicate the status of power supply to the printer.
1. When only the Amber LED is On:
●
The printer has been switched Off from the Front Panel (after having pressed the On/Off button).
●
The Power Supply Unit only delivers a 5 V “Standby”; power that is needed to restart the printer
after the Front Panel On/Off button is pressed (the Formatter will start the printer).
2. When the Blue LED is On: Deliver standard “ATX” power for the Electronics Module PCAs (+12V, +5V,
-5V, -12V, etc...). All the functions of the Electronics Module are fully operational (EWS, etc...).
3. When the Green LED is On: Deliver “analog” 24V and 36V to enable printing.
If you turn on the printer at the front panel, and the Blue LED does not come on, there is a problem. Turn off
the printer using the switch at the rear, then turn it on again using the same switch. If the Blue LED still does
not come on, replace the Power Supply Unit.
If the Blue LED comes on this time, you will probably see an error reported on the front panel as the printer
starts up. If no error is reported, but you continue to have problems when turning on the printer from the
front panel, see How to read the Formatter LEDs on page 19.
18 Chapter 1 Troubleshooting ENWW
How to read the Formatter LEDs
The LEDs located on the Formatter can help to troubleshoot the printer. The LEDs can either be on or off;
different combinations can indicate different problems.
The following image shows the three Formatter LEDs, which are numbered from the top down: number I at
the top, number II in the middle, number III at the bottom.
Use the following table to interpret the LEDs and find the source of the problem. Remember that you should
read these LEDs when you push the
Power button.
Some combinations may require you to replace two or more components. In this case, always replace one
component at a time. Test the printer to see if the problem has disappeared (check the LEDs again). If the
same LED sequence continues, replace the next component indicated in the table.
Power
amber
LED
Off Off Off Off Off Off Off The printer is not receiving electrical
On Off Off Off Off Off Off The
Power
blue
LED
Power
green
LED
Formatter I
LED
Formatter II
LED
Formatter
III LED
Front
panel
status
Problem and recommendations
power.
1.Ensure that the printer is connected
to the power outlet.
2. Ensure that the outlet delivers the
expected power.
3.Replace the Power Supply Unit.
Power key fails to turn on the printer.
1.Turn the printer off using the switch
at the rear, and disconnect the
power cord. Reconnect the power
cord and turn on the printer using
the switch at the rear.
2.If the problem persists, replace the
Front Panel.
ENWW How to read the Formatter LEDs 19
Power
amber
LED
Off On Off Off Off Off Off There is a power failure in the Formatter.
Off On Off On Off Off Off The Formatter BIOS is unable to start.
Power
blue
LED
Power
green
LED
Formatter I
LED
Formatter II
LED
Formatter
III LED
Front
panel
status
Problem and recommendations
1. Reseat the power connector in the
Formatter, and remove the
Formatter.
2. Turn the printer on again.
3. If the problem persists, replace the
Power Supply Unit.
4. If the problem persists, replace the
Formatter.
5. If the boot process starts, replace
the Formatter.
If an external Memory Module is installed:
1. Reseat the Memory Module.
2. Remove the Memory Module and
restart the printer.
3. If the printer is able to start
normally, replace the Memory
Module. If not, replace the
Formatter.
If an external Memory Module is not
installed, replace the Formatter.
Off On Off Flashing Off Off Off The Formatter BIOS cannot detect the
Hard Disk Drive.
1. Reseat the Hard Disk Drive
connectors.
2. Replace the Hard Disk Drive.
Off On Off On Flashing Off Off The operating system has experienced a
fatal error. Replace the Hard Disk Drive.
Off On Off On On Off Off There is a communication failure in the
Formatter.
1. Reseat the Formatter.
2. Replace the Formatter.
Off On Off On On Flashing Off There is an initialization failure in the
Formatter. Replace the Formatter.
Off On Off On On On Off There is an initialization failure in the
Front Panel.
1. Reseat the Front Panel cable.
2. Replace the Front Panel.
20 Chapter 1 Troubleshooting ENWW
If the front panel turns on and then stops
If the power-up process stops while the front panel is displaying a number, respond as follows.
1. If the printer's Power-Up process stops when the front panel is displaying the number 17, this indicates
that there is a problem with the file system on the printer's Hard Disk Drive, so the printer is checking
the whole file system and making any necessary corrections. This problem can arise when there has
been a power cut while the printer was switched On, or if there is a physical problem with the Hard Disk
Drive.
Checking the whole file system normally takes about half an hour (but could take much longer). There is
nothing that can be done to speed up the file checking process. If you turn Off the printer during the
checking process, the file system check will restart whenever you turn it On again
If you experience this problem repeatedly when there has been no power cut, then this could mean that
the Hard Disk Drive is faulty. In this case, replace the Hard Disk Drive See Hard Disk Drive (HDD)
on page 364.
2. If the printer's start-up process stops when the front panel is displaying any other number between 1
and 30, then try the following:
●
Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power
cord and turn on the printer.
●
If the printer continues to stop during the power-up process, replace the Hard Disk Drive See
Hard Disk Drive (HDD) on page 364.
How to interpret the Service Information Pages
The Service Information Pages contain the following information:
●
Current Configuration
●
Current Information
●
Usage Information
●
Event Logs
●
Calibration Status
●
Connectivity Configuration
●
All Pages
It is possible to print the Service Information Pages either through the Front Panel or through the Embedded
Web Server:
●
Front Panel: icon > Service information prints.
ENWW If the front panel turns on and then stops 21
●
Embedded Web Server: Support tab > Service support > Printer information.
Even if the printer cannot print, the Information Pages are still accessible through the Embedded Web Server.
Main characteristics
●
Only available in English (except the current information page).
●
From the Front Panel, you can choose to print ALL pages or just select the specific pages that are
needed. If ALL pages are printed:
◦
Nesting is turned ON automatically (and turned OFF once all the pages have been printed).
◦
Nesting cannot be mixed with other jobs in the queue.
●
Each page can be printed from the Web browser when using the Embedded Web Server.
●
Each page can be sent by e-mail from the Web Browser when using the Embedded Web Server (File ⇒
Send ⇒ Page by E-mail).
●
You can see the same information through the Front Panel or the Embedded Web Server.
Current configuration
This page contains full details of the current configuration of the printer.
22 Chapter 1 Troubleshooting ENWW
Current information
This page contains the following information:
●
Current Printer Configuration
●
Paper Loaded Information
●
Current Printhead Kit Information
●
Current Ink Cartridge Information
●
Supported Cartridges
ENWW How to interpret the Service Information Pages 23
Loading...