HP (Hewlett-Packard) E710, 6500A, CN555A-B1H, CN557A-B1H User Manual

OFFICEJET 6500A

User Guide

E710

HP Officejet 6500A (E710) e-All-in-One series

User Guide

Copyright information

© 2010 Copyright Hewlett-Packard Development Company, L.P.

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows, Windows XP, Windows Vista, and Windows 7 are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1.Read and understand all instructions in the documentation that comes with the printer.

2.Observe all warnings and instructions marked on the product.

3.Unplug this product from wall outlets before cleaning.

4.Do not install or use this product near water, or when you are wet.

5.Install the product securely on a stable surface.

6.Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7.If the product does not operate normally, see Solve a problem.

8.There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Contents

1	Get started
	Accessibility................................................................................................................................	9
	Eco-Tips....................................................................................................................................	10
	Understand the printer parts.....................................................................................................	10
	Front view...........................................................................................................................	10
	Printing supplies area.........................................................................................................	11
	Back view............................................................................................................................	11
	Use the printer control panel....................................................................................................	12
	Overview of buttons and lights...........................................................................................	12
	Control-panel display icons................................................................................................	13
	Change printer settings......................................................................................................	14
	Select the mode............................................................................................................	14
	Change printer settings................................................................................................	15
	Finding the printer model number.............................................................................................	15
	HP Digital Solutions..................................................................................................................	15
	Select print media.....................................................................................................................	15
	Recommended papers for printing and copying.................................................................	16
	Recommended papers for photo printing...........................................................................	17
	Tips for selecting and using media.....................................................................................	18
	Load an original on the scanner glass......................................................................................	18
	Load an original in the automatic document feeder (ADF).......................................................	19
	Load media...............................................................................................................................	20
	Load standard-size media..................................................................................................	20
	Load envelopes..................................................................................................................	22
	Load cards and photo paper...............................................................................................	22
	Load transparencies...........................................................................................................	23
	Load custom-size media.....................................................................................................	24
	Insert a memory card................................................................................................................	24
	Install the accessories (some models only)..............................................................................	25
	Install the duplexer.............................................................................................................	25
	Turn on accessories in the printer driver............................................................................	25
	To turn on accessories on Windows computers...........................................................	25
	To turn on accessories on Macintosh computers.........................................................	25
	Maintain the printer...................................................................................................................	26
	Clean the scanner glass.....................................................................................................	26
	Clean the exterior ..............................................................................................................	26
	Clean the automatic document feeder (ADF).....................................................................	27
	Turn off the printer....................................................................................................................	29
2	Print
	Print documents........................................................................................................................	30
	Print documents (Windows)................................................................................................	31
	Print documents (Mac OS X)..............................................................................................	31

1

	Print brochures.........................................................................................................................	31
	Print brochures (Windows).................................................................................................	31
	Print brochures (Mac OS X)................................................................................................	32
	Print on envelopes....................................................................................................................	32
	Print on envelopes (Windows)............................................................................................	32
	Print on envelopes (Mac OS X)..........................................................................................	33
	Print photos..............................................................................................................................	33
	Print photos on photo paper (Windows).............................................................................	33
	Print photos on photo paper (Mac OS X)...........................................................................	33
	Print photos from a memory device ...................................................................................	34
	Print DPOF photos..............................................................................................................	35
	Print on special and custom-size paper....................................................................................	35
	Print on special or custom-size paper (Mac OS X).............................................................	36
	Set up custom sizes (Mac OS X)........................................................................................	36
	Print borderless documents......................................................................................................	36
	Print borderless documents (Windows)..............................................................................	37
	Print borderless documents (Mac OS X)............................................................................	37
3	Scan
	Scan an original........................................................................................................................	40
	Scan to a computer............................................................................................................	40
	Scan to a memory card.......................................................................................................	41
	Scan using Webscan................................................................................................................	41
	Scanning documents as editable text.......................................................................................	42
4	Copy
	Copy documents.......................................................................................................................	43
	Change copy settings...............................................................................................................	43
5	Fax
	Send a fax................................................................................................................................	45
	Send a standard fax...........................................................................................................	45
	Send a standard fax from the computer.............................................................................	46
	Send a fax manually from a phone.....................................................................................	47
	Send a fax using monitor dialing........................................................................................	48
	Send a fax from memory....................................................................................................	48
	Schedule a fax to send later...............................................................................................	49
	Send a fax to multiple recipients.........................................................................................	50
	Send a fax in Error Correction Mode..................................................................................	50

2

Contents
Receive a fax............................................................................................................................	51
Receive a fax manually......................................................................................................	51
Set up backup fax...............................................................................................................	52
Reprint received faxes from memory..................................................................................	52
Poll to receive a fax............................................................................................................	53
Forward faxes to another number......................................................................................	53
Set the paper size for received faxes.................................................................................	54
Set automatic reduction for incoming faxes........................................................................	54
Block unwanted fax numbers.............................................................................................	55
Add numbers to the junk fax list...................................................................................	55
Remove numbers from the junk fax list........................................................................	55
Print a Junk Fax Report................................................................................................	56
Receive faxes to your computer (Fax to PC and Fax to Mac)............................................	56
Fax to PC and Fax to Mac requirements......................................................................	56
Activate Fax to PC and Fax to Mac..............................................................................	57
Modify Fax to PC or Fax to Mac settings......................................................................	57
Set up speed-dial entries..........................................................................................................	58
Set up and change speed-dial entries................................................................................	58
Set up and change group speed-dial entries......................................................................	59
Delete speed-dial entries....................................................................................................	59
Print a list of speed-dial entries..........................................................................................	60
Change fax settings..................................................................................................................	60
Configure the fax header....................................................................................................	60
Set the answer mode (Auto answer)..................................................................................	60
Set the number of rings before answering..........................................................................	61
Change the answer ring pattern for distinctive ring............................................................	61
Set the dial type..................................................................................................................	62
Set the redial options..........................................................................................................	62
Set the fax speed................................................................................................................	63
Set the fax sound volume...................................................................................................	63
Fax and digital phone services.................................................................................................	64
Fax over Internet Protocol........................................................................................................	64
Use reports...............................................................................................................................	65
Print fax confirmation reports..............................................................................................	65
Print fax error reports..........................................................................................................	66
Print and view the fax log...................................................................................................	66
Clear the fax log.................................................................................................................	66
Print the details of the last fax transaction..........................................................................	67
Print a Caller ID Report.......................................................................................................	67
View the Call History...........................................................................................................	67
6 Web
HP Apps....................................................................................................................................	68
Marketsplash by HP..................................................................................................................	69
7 Work with ink cartridges
Information on ink cartridges and the printhead.......................................................................	70
Check the estimated ink levels.................................................................................................	71
Replace the ink cartridges........................................................................................................	71
Store printing supplies..............................................................................................................	74
Usage information collection....................................................................................................	74

3

8 Solve a problem
HP support................................................................................................................................	76
Obtain electronic support....................................................................................................	77
HP support by phone..........................................................................................................	77
Before you call..............................................................................................................	77
Phone support period...................................................................................................	78
Telephone support numbers.........................................................................................	79
After the phone support period.....................................................................................	81
General troubleshooting tips and resources.............................................................................	81
Solve printing problems............................................................................................................	82
The printer shuts down unexpectedly.................................................................................	82
Alignment fails....................................................................................................................	82
Printer takes a long time to print.........................................................................................	82
Something on the page is missing or incorrect...................................................................	83
Print troubleshooting.................................................................................................................	83
Envelopes print incorrectly.................................................................................................	83
Borderless printing..............................................................................................................	84
The printer is not responding or nothing happens when I try to print.................................	85
The printer prints meaningless characters.........................................................................	88
Page order..........................................................................................................................	88
The margins are not printing as expected..........................................................................	89
Text or graphics are cut off at the edge of the page...........................................................	90
A blank page came out while printing.................................................................................	91
Paper is not picked up from the input tray..........................................................................	92
Print quality troubleshooting.....................................................................................................	95
Wrong, inaccurate, or bleeding colors................................................................................	95
Ink is not filling the text or graphics completely..................................................................	98
The printout has a horizontal band of distortion near the bottom of a borderless print....	100
Printouts have horizontal streaks or lines.........................................................................	101
Printouts are faded or have dull colors.............................................................................	103
Printouts seem blurry or fuzzy..........................................................................................	105
Vertical streaks.................................................................................................................	106
Printouts are slanted or skewed.......................................................................................	106
Ink streaks on the back of the paper................................................................................	107
Poor black text..................................................................................................................	108
The printer prints slowly....................................................................................................	109
Printhead maintenance.....................................................................................................	110
Clean the printhead....................................................................................................	110
Align the printhead......................................................................................................	111
Print and evaluate a print quality report......................................................................	111
Advanced printhead maintenance..............................................................................	117
Advanced ink cartridge maintenance.........................................................................	121
Solve paper-feed problems....................................................................................................	123

4

Contents
Solve copy problems..............................................................................................................	124
No copy came out.............................................................................................................	125
Copies are blank...............................................................................................................	125
Documents are missing or faded......................................................................................	125
Size is reduced.................................................................................................................	126
Copy quality is poor .........................................................................................................	126
Copy defects are apparent...............................................................................................	126
The printer prints half a page, then ejects the paper........................................................	127
Paper mismatch................................................................................................................	127
Solve scan problems..............................................................................................................	127
Scanner did nothing..........................................................................................................	128
Scan takes too long..........................................................................................................	128
Part of the document did not scan or text is missing........................................................	129
Text cannot be edited.......................................................................................................	129
Error messages appear....................................................................................................	130
Scanned image quality is poor ........................................................................................	130
Scan defects are apparent...............................................................................................	131
Solve fax problems.................................................................................................................	131
The fax test failed.............................................................................................................	132
Solve problems using HP Web sites and services.................................................................	143
Solve problems using HP Web services...........................................................................	144
Solve problems using HP Web sites................................................................................	144
Solve photo (memory card) problems....................................................................................	144
The printer cannot read the memory card........................................................................	144
The printer cannot read photos on the memory card.......................................................	145
Solve wired (Ethernet) network problems...............................................................................	145
General network troubleshooting......................................................................................	145
Network port created does not match printer IP address (Windows)...............................	146
Solve wireless problems (some models only)........................................................................	146
Basic wireless troubleshooting (some models only).........................................................	146
Advanced wireless troubleshooting..................................................................................	147
Step 1: Make sure your computer is connected to your network................................	147
Step 2: Make sure that the printer is connected to your network...............................	148
Step 3: Check to see if the firewall software is blocking communication....................	149
Step 4: Make sure the printer is online and ready......................................................	150
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only).................................................................................................	150
Step 6: Make sure the HP Network Devices Support service is running
(Windows only)...........................................................................................................	151
Step 7: Add hardware addresses to a wireless access point (WAP)..........................	151
Configure your firewall to work with printers...........................................................................	152
Solve printer management problems......................................................................................	153
EWS cannot be opened....................................................................................................	154
Troubleshoot installation issues.............................................................................................	155
Hardware installation suggestions....................................................................................	155
Hardware tips..............................................................................................................	155
Make sure the ink cartridges are correctly installed...................................................	155
HP software installation suggestions................................................................................	156
Solve network problems...................................................................................................	157
Understand the Printer Status Report....................................................................................	158

5

Understand the network configuration page...........................................................................	159
Clear jams...............................................................................................................................	161
Clear paper jams..............................................................................................................	161
Avoid paper jams..............................................................................................................	163
A Technical information
Warranty information..............................................................................................................	164
Hewlett-Packard limited warranty statement....................................................................	165
Ink cartridge warranty information....................................................................................	166
Printer specifications..............................................................................................................	167
Physical specifications......................................................................................................	167
Printer features and capacities.........................................................................................	167
Processor and memory specifications..............................................................................	168
System requirements........................................................................................................	168
Network protocol specifications........................................................................................	168
Embedded Web server specifications..............................................................................	169
Media specifications.........................................................................................................	169
Understand specifications for supported media.........................................................	169
Set minimum margins.................................................................................................	173
Guidelines for two-sided (duplex) printing............................................................	174
Print resolution..................................................................................................................	174
Copy specifications...........................................................................................................	174
Fax specifications.............................................................................................................	175
Scan specifications...........................................................................................................	176
HP Web site specifications...............................................................................................	176
Operating environment.....................................................................................................	176
Electrical requirements.....................................................................................................	176
Acoustic emission specification........................................................................................	177
Memory card specifications..............................................................................................	177
Regulatory information...........................................................................................................	178
FCC statement..................................................................................................................	179
Notice to users in Korea...................................................................................................	179
VCCI (Class B) compliance statement for users in Japan................................................	179
Notice to users in Japan about the power cord................................................................	180
Noise emission statement for Germany...........................................................................	180
LED indicator statement...................................................................................................	180
Gloss of housing of peripheral devices for Germany........................................................	180
Notice to users of the U.S. telephone network: FCC requirements..................................	181
Notice to users of the Canadian telephone network.........................................................	182
Notice to users in the European Economic Area..............................................................	183
Notice to users of the German telephone network...........................................................	183
Australia wired fax statement...........................................................................................	183
Regulatory information for wireless products...................................................................	183
Exposure to radio frequency radiation........................................................................	184
Notice to users in Brazil..............................................................................................	184
Notice to users in Canada..........................................................................................	184
Notice to users in Taiwan...........................................................................................	184
European Union regulatory notice..............................................................................	185
Regulatory model number................................................................................................	185
Declaration of conformity..................................................................................................	186

6

Contents
	Environmental product stewardship program.........................................................................	188
	Paper use.........................................................................................................................	188
	Plastics.............................................................................................................................	188
	Material safety data sheets...............................................................................................	188
	Recycling program............................................................................................................	188
	HP inkjet supplies recycling program...............................................................................	188
	Disposal of waste equipment by users in private households in the European Union.....	189
	Power consumption..........................................................................................................	190
	Chemical Substances.......................................................................................................	190
	RoHS notices (China only)...............................................................................................	190
	Third-party licenses................................................................................................................	191
	HP Officejet 6500A (E710) e-All-in-One series................................................................	191
B HP supplies and accessories
	Order printing supplies online.................................................................................................	197
	Supplies..................................................................................................................................	197
	Ink cartridges....................................................................................................................	197
	HP media..........................................................................................................................	198
C	Additional fax setup
	Set up faxing (parallel phone systems)..................................................................................	199
	Choose the correct fax setup for your home or office.......................................................	200
	Case A: Separate fax line (no voice calls received).........................................................	202
	Case B: Set up the printer with DSL.................................................................................	203
	Case C: Set up the printer with a PBX phone system or an ISDN line.............................	204
	Case D: Fax with a distinctive ring service on the same line............................................	204
	Case E: Shared voice/fax line..........................................................................................	205
	Case F: Shared voice/fax line with voice mail..................................................................	206
	Case G: Fax line shared with computer modem (no voice calls received).......................	207
	Set up the printer with a computer dial-up modem.....................................................	208
	Set up the printer with a computer DSL/ADSL modem..............................................	209
	Case H: Shared voice/fax line with computer modem......................................................	210
	Shared voice/fax with computer dial-up modem.........................................................	210
	Shared voice/fax with computer DSL/ADSL modem..................................................	212
	Case I: Shared voice/fax line with answering machine....................................................	213
	Case J: Shared voice/fax line with computer modem and answering machine................	214
	Shared voice/fax line with computer dial-up modem and answering machine...........	215
	Shared voice/fax line with computer DSL/ADSL modem and answering machine....	217
	Case K: Shared voice/fax line with computer dial-up modem and voice mail..................	218
	Serial-type fax setup...............................................................................................................	220
	Test fax setup.........................................................................................................................	221
D	Network setup
	Change basic network settings...............................................................................................	222
	View and print network settings........................................................................................	222
	Turn the wireless radio on and off....................................................................................	222
	Change advanced network settings.......................................................................................	222
	Set link speed...................................................................................................................	223
	View IP settings................................................................................................................	223
	Change IP settings...........................................................................................................	223
	Reset network settings.....................................................................................................	223

7

Set up the printer for wireless communication........................................................................	223
To set up a wireless communication using the Wireless Setup Wizard...........................	224
Understand 802.11 wireless network settings..................................................................	224
Test the wireless connection............................................................................................	225
Change the connection method........................................................................................	225
Guidelines for ensuring wireless network security............................................................	226
To add hardware addresses to a WAP.......................................................................	226
Other guidelines.........................................................................................................	226
Guidelines for reducing interference on a wireless network.............................................	227
Uninstall and reinstall the HP software...................................................................................	227
E Printer management tools
HP printer software (Windows)...............................................................................................	229
HP Utility (Mac OS X).............................................................................................................	229
Embedded Web server...........................................................................................................	229
About cookies...................................................................................................................	230
To open the embedded Web server.................................................................................	230
Index............................................................................................................................................	237

8

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

•Accessibility

•Eco-Tips

•Understand the printer parts

•Use the printer control panel

•Finding the printer model number

•HP Digital Solutions

•Select print media

•Load an original on the scanner glass

•Load an original in the automatic document feeder (ADF)

•Load media

•Insert a memory card

•Install the accessories (some models only)

•Maintain the printer

•Turn off the printer

NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see Operating system compatibility.

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's Web site at www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple Web site at www.apple.com/ accessibility.

Get started

9

Chapter 1

Eco-Tips

HP is committed to helping customers reduce their environmental footprint. HP has provided the Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this printer, please visit the HP Eco Solutions Web site for more information on HP's environmental initiatives.

www.hp.com/hpinfo/globalcitizenship/environment/

•Duplex printing: Use Paper-saving Printing to print two-sided documents with multiple pages on same sheet to reduce paper usage. For more information, see Print on both sides (duplexing).

•Energy Savings Information: To determine the ENERGY STAR® qualification status for this printer, see Power consumption.

•Recycled Materials: For more information regarding recycling of HP products, please visit:

www.hp.com/hpinfo/globalcitizenship/environment/recycle/

Understand the printer parts

This section contains the following topics:

•Front view

•Printing supplies area

•Back view

Front view

1

2

3

HP
Officejet 6500B	Plus e-All-in-One

4

5

6

9

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			5 jkl	6mno
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7

10 Get started

1Automatic document feeder

2Control panel

3Color display

4Memory card slots

5Output tray

6Output tray extension

7Main tray

8Scanner glass

9Scanner backing

Printing supplies area

1

2

1Cartridge access door

2Ink cartridges

Back view

1 3 4

2

6 5

Understand the printer parts

11

Chapter 1

1Universal serial bus (USB) port

2Ethernet port

3Power input

41-LINE (fax)

2-EXT (phone)

5Rear access cover (some models only)

6Automatic duplexer (some models only)

Use the printer control panel

This section contains the following topics:

•Overview of buttons and lights

•Control-panel display icons

•Change printer settings

Overview of buttons and lights

The following diagram and related table provide a quick reference to the printer control panel features.

Label	Name and Description
1	Home: Press this to return to the Home screen from any other screen.
2	Color display: Touch the icon on the color display to choose a printer function.
3	Help: Opens the Help screen.
4	Keypad: Use the keypad to enter numbers and text.

12 Get started

(continued)

Label	Name and Description
5	Wireless light: The light is on when the wireless radio is on (some models only).
6	Cancel: Stops a job, exits a screen, or exits settings.
7	Right arrow: Navigates through settings in the screens.
8	Back: Touch this to return to the previous screen.
9	Left arrow: Navigates through settings in the screens.

Control-panel display icons

Icon	Purpose
	Shows that a wired network connection exists.

Shows that a wireless network connection exists. The signal strength is indicated by the number of curved lines. This is for infrastructure mode. For more information, see Set up the printer for wireless communication.

Displays screen where you can see information about the ink cartridges, including fill levels. This icon has a red border when an ink cartridge needs attention.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Displays screen where you can make copies or select other options.

Displays screen where you can make a fax, or choose fax settings.

Displays a screen where you can make a scan, or change scan settings.

Displays the Photo screen for selecting options.

Use the printer control panel

13

Chapter 1 (continued)

Icon	Purpose
	Displays the Setup screen for generating reports, changing fax and other
	maintenance settings, and accessing the Help screen. The topic that you
	select from the Help screen opens a help window on your computer screen.
	Displays the Network screen for selecting options.

Change printer settings

Use the control panel to change the printer’s mode and settings, print reports, or get help for the printer.

TIP: If the printer is connected to a computer, you can also change the printer settings using HP software tools available on your computer, such as the HP printer software, the HP Utility (Mac OS X), or the embedded Web server (EWS). For more information about these tools, see Printer management tools.

This section contains the following topics:

•Select the mode

•Change printer settings

Select the mode

The home screen of the control-panel display shows the available modes for the printer.

To select a mode, touch the left arrow or the right arrow to see the available modes, and then touch the icon to select the desired mode. Follow the prompts on the control-panel display to complete the job. The control-panel display returns to the home screen when the job is finished.

This section contains the following topics:

•To select a different mode

•To change settings for a mode

To select a different mode

Touch (Back) button to return to the main menu. Touch left arrow or right arrow to scroll through the available modes, and then touch the icon to select the mode

you want to use.

To change settings for a mode

1.After selecting a mode, touch the arrow buttons to scroll through the available settings, and then touch the setting you want to change.

2.Follow the prompts on the display to change the settings, and then touch Done.

NOTE: Use (Back) button to return to the previous menu.

14 Get started

Change printer settings

To change the printer settings or print reports, use the options available in the Setup screen:

1.Touch right arrow , and then touch Setup.

2.Touch the arrows to scroll through the screens.

3.Touch the screen items to select screens or options.

NOTE: Use the button to return to the previous menu.

Finding the printer model number

In addition to the model name that appears on the front of the printer, this printer has a specific model number. Use this number to obtain support and to identify the supplies and accessories available for your printer.

The model number is printed on a label located inside the printer, near the ink cartridges area.

HP Digital Solutions

The printer includes a collection of digital solutions that can help you simplify and streamline your work.

Scan to Computer

Using the printer, you can simply walk up to the printer, touch a button on the printer’s control panel, and either scan documents directly to a computer or quickly share them with business partners as e-mail attachments.

For more information, see Scan.

HP Digital Fax (Fax to PC and Fax to Mac)

Never lose important faxes misplaced within a stack of paper pages again!

Use Fax to PC and Fax to Mac to automatically receive faxes and save faxes directly to your computer. With Fax to PC and Fax to Mac, you can store digital copies of your faxes easily and also eliminate the hassle of dealing with bulky paper files.

In addition, you can turn off fax printing altogether — saving money on paper and ink, as well as helping reduce paper consumption and waste.

For more information, see Receive faxes to your computer (Fax to PC and Fax to Mac).

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum

Select print media

15

Chapter 1

print quality. Visit the HP Web site at www.hp.com for more information about HP media.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

This section contains the following topics:

•Recommended papers for printing and copying

•Recommended papers for photo printing

•Tips for selecting and using media

Recommended papers for printing and copying

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

	HP Brochure Paper	These papers are glossy-coated or matte-coated on both sides for
	HP Superior Inkjet	two-sided use. They are the perfect choice for near-photographic
		reproductions and business graphics for report covers, special
	Paper
		presentations, brochures, mailers, and calendars.
	HP Bright White Inkjet	HP Bright White Inkjet Paper delivers high-contrast colors and sharp
	Paper	text. It is opaque enough for two-sided color usage with no show-
		through, which makes it ideal for newsletters, reports, and flyers. It
		features ColorLok Technology for less smearing, bolder blacks and
		vivid colors.
	HP Printing Paper	HP Printing Paper is a high-quality multifunction paper. It produces
		documents that look and feel more substantial than documents
		printed on standard multipurpose or copy paper. It features ColorLok
		Technology for less smearing, bolder blacks and vivid colors. It is
		acid-free for longer lasting documents.
	HP Office Paper	HP Office Paper is a high-quality multifunction paper. It is suitable for
		copies, drafts, memos and other everyday documents. It features
		ColorLok Technology for less smearing, bolder blacks and vivid
		colors. It is acid-free for longer lasting documents
	HP Office Recycled	HP Office Recycled Paper is a high-quality multifunction paper made
	Paper	with 30% recycled fiber. It features ColorLok Technology for less
		smearing, bolder blacks and vivid colors. It is acid-free for longer
		lasting documents.
	HP Premium	These papers are heavy two-sided matte papers perfect for
	Presentation Paper	presentation, proposals, reports and newsletters. They are
	HP Professional Paper	heavyweight for an impressive look and feel.
	HP Premium Inkjet	HP Premium Inkjet Transparency Film makes your color
	Transparency Film	presentations vivid and even more impressive. This film is easy to
		use and handle and dries quickly without smudging.

16 Get started

(continued)

HP Advanced Photo	This thick photo paper features an instant-dry finish for easy handling
Paper	without smudging. It resists water, smears, fingerprints, and humidity.
	Your prints have a look and feel comparable to a store processed
	photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x
	15 cm (4 x 6 inch), 13x18 cm (5 x7 inch) and two finishes – glossy or
	soft gloss (satin matte). It is acid-free for longer lasting documents.
HP Everyday Photo	Print colorful, everyday snapshots at a low cost, using paper
Paper	designed for casual photo printing. This affordable, photo paper dries
	quickly for easy handling. Get sharp, crisp images when you use this
	paper with any inkjet printer. Available in semi-gloss finish in 8.5 x11
	inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting
	documents.
HP Iron-On Transfers	HP Iron-on Transfers (for color fabrics or for light or white fabrics) are
	the ideal solution for creating custom T-shirts from your digital photos.

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Recommended papers for photo printing

If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

Depending on your country/region, some of these papers might not be available.

HP Advanced Photo Paper

This thick photo paper features an instant-dry finish for easy handling without smudging. It resists water, smears, fingerprints, and humidity. Your prints have a look and feel comparable to a store processed photo. It is available in several sizes, including A4, 8.5 x 11 inch, 10 x 15 cm (4 x 6 inch), 13 x 18 cm (5 x 7 inch) and two finishes – glossy or soft gloss (satin matte). It is acid-free for longer lasting documents.

HP Everyday Photo Paper

Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This affordable, photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper with any inkjet printer. Available in semi-gloss finish in 8.5 x 11 inch, A4, 4 x 6 inch and 10 x 15 cm. It is acid-free for longer lasting documents.

HP Photo Value Packs

HP Photo Value Packs conveniently package Original HP ink cartridges and HP Advanced Photo Paper to save you time and take the guesswork out of printing affordable professional photos with your HP printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation’s worth of photos or multiple prints to share.

Select print media

17

Chapter 1

To order HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, select your country/region, follow the prompts to select your printer, and then click one of the shopping links on the page.

NOTE: At this time, some portions of the HP Web site are available in English only.

Tips for selecting and using media

For the best results, observe the following guidelines.

•Always use media that conforms to the printer specifications. For more information, see Media specifications.

•Load only one type of media at a time into a tray or automatic document feeder (ADF).

•When loading the trays and ADF, make sure the media is loaded correctly. For more information, see Load media or Load an original in the automatic document feeder (ADF).

•Do not overload the tray or ADF. For more information, see Media specifications.

•To prevent jams, poor print quality, and other printing problems, avoid loading the following media in the trays or ADF:

◦Multipart forms

◦Media that is damaged, curled, or wrinkled

◦Media with cutouts or perforations

◦Media that is heavily textured, embossed, or does not accept ink well

◦Media that is too lightweight or stretches easily

◦Media that contains staples or clips

NOTE: To scan, copy, or fax documents that contain pages that do not conform to these guidelines, use the scanner glass. For more information, see Load an original on the scanner glass.

Load an original on the scanner glass

You can copy, scan, or fax up to Letteror A4-size originals by loading them on the glass.

NOTE: Many of the special features do not work correctly if the glass and lid backing are not clean. For more information, see Maintain the printer.

To load an original on the scanner glass

Use these steps to load an original on the scanner glass.

1.Lift the scanner lid.

2.Load your original print-side down.

TIP: For more help on loading an original, refer to the engraved guides along

the edge of the glass.

18 Get started

3. Close the lid.

Load an original in the automatic document feeder (ADF)

You can copy, scan, or fax a one-sided, singleor multiple-page, A4or Letter-size document by placing it in the automatic document feeder tray.

CAUTION: Do not load photos in the ADF; this might cause damage to your photos.

NOTE: Two-sided Legal-size documents cannot be scanned, copied, or faxed using the ADF.

NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the ADF. You must load your originals on the glass.

The document feeder tray holds a maximum of 35 sheets of plain paper.

To load an original in the document feeder tray

Use these steps to load a document in the automatic document feeder.

1.Load your original, print-side up, into the document feeder tray. Place the pages so that the top edge of the document goes in first. Slide the media into the automatic document feeder until you hear a tone or see a message on the display indicating that the loaded pages were detected.

TIP: For more help on loading originals in the automatic document feeder, refer to the diagram engraved in the document feeder tray.

Load an original in the automatic document feeder (ADF)

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Chapter 1

2.Slide the width guides inward until they stop at the left and right edges of the media.

NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.

Load media

This section provides instructions for loading media into the printer.

This section contains the following topics:

•Load standard-size media

•Load envelopes

•Load cards and photo paper

•Load transparencies

•Load custom-size media

Load standard-size media

To load media

Use these instructions to load standard media.

1.Lift the output tray.

2.Slide the paper width guide out as far as possible.

20 Get started

3.Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.

		2abc	3def
1
			6mno
	4ghi	5jkl
				9wxyz
	7pqrs		8tuv
			0	#
		@
		*

Pluse-All-in-One

HPOfficejet6500B

NOTE: Do not load paper while the printer is printing.

4.Slide the media guides in the tray to adjust them for the media size that you have loaded.

5.Lower the output tray.

6.Pull out the tray extender.

Load media

21

Chapter 1

Load envelopes

To load envelopes

Use these instructions to load an envelope

1.Lift the output tray.

2.Slide the paper width guide out as far as possible.

3.Load envelopes according to the graphic. Make sure the stack of envelopes does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4.Slide the media guides in the tray to adjust them for the media size that you have loaded.

5.Lower the output tray.

6.Pull out the tray extender.

Load cards and photo paper

To load cards and photo paper

Use these instructions to load photo paper.

1.Lift the output tray.

2.Slide the paper width guide out as far as possible.

22 Get started

3.Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray. If the photo paper has a tab along one edge, make sure the tab is pointing towards the front of the printer.

NOTE: Do not load paper while the printer is printing.

4.Slide the media guides in the tray to adjust them for the media size that you have loaded.

5.Lower the output tray.

6.Pull out the tray extender.

Load transparencies

To load transparencies

Use these instructions to load transparencies.

1.Lift the output tray.

2.Slide the paper width guide out as far as possible.

3.Insert the transparencies, rough-side or print-side down, along the right of the main tray. Make sure the adhesive strip is pointing towards the back of the printer and that the stack of transparencies aligns with the right and back edges of the tray. Also, make sure the stack does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4.Slide the media guides in the tray to adjust them for the media size that you have loaded.

5.Lower the output tray.

6.Pull out the tray extender.

Load media

23

Chapter 1

Load custom-size media

To load cards and photo paper

Use these instructions to load custom-size media.

CAUTION: Use only custom-size media that is supported by the printer. For more information, see Media specifications.

1.Lift the output tray.

2.Slide the paper width guide out as far as possible.

3.Insert the media print-side down along the right of the main tray. Make sure the media aligns with the right and back edges of the tray and does not exceed the line marking in the tray.

NOTE: Do not load paper while the printer is printing.

4.Slide the media guides in the tray to adjust them for the media size that you have loaded.

5.Lower the output tray.

6.Pull out the tray extender.

Insert a memory card

If your digital camera uses a memory card to store photos, you can insert the memory card into the printer to print or save your photos.

CAUTION: Attempting to remove a memory card while it is being accessed can damage files on the card. You can safely remove a card only when the photo light is not blinking. Also, never insert more than one memory card at a time as this can also damage files on the memory cards.

NOTE: The printer does not support encrypted memory cards.

For more information on the supported memory cards, see Memory card specifications.

To insert a memory card

1.Turn the memory card so that the label faces up, and the contacts are facing the printer.

2.Insert the memory card into the corresponding memory card slot.

NOTE: You cannot insert more than one memory card in the printer.

24 Get started

Install the accessories (some models only)

This section contains the following topics:

•Install the duplexer

•Turn on accessories in the printer driver

Install the duplexer

You can print on both sides of a sheet of paper automatically. For information on using the duplexer, see Print on both sides (duplexing).

To install the duplexer

▲Angle the duplexer to the left side of the printer. Push in the right side of the duplexer until it clicks.

Turn on accessories in the printer driver

•To turn on accessories on Windows computers

•To turn on accessories on Macintosh computers

To turn on accessories on Windows computers

1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or -

Click Start, click Control Panel, and then double-click Printers.

2.Right-click the printer icon, and then click Properties.

3.Select the Device Settings tab. Click the accessory that you want to turn on, click Installed from the drop-down menu, and then click OK.

To turn on accessories on Macintosh computers

The Mac OS automatically turns on all accessories in the printer driver when you install the printer software. If you add a new accessory, follow these steps:

Mac OS X

1.Open the System Preferences and then select Print & Fax.

2.Click Options & Supplies.

3.Click the Driver tab.

4.Select the options you want to install, and then click OK.

Install the accessories (some models only)

25

Chapter 1

Maintain the printer

This section provides instructions for keeping the printer in top working condition. Perform these maintenance procedures as necessary.

•Clean the scanner glass

•Clean the exterior

•Clean the automatic document feeder (ADF)

Clean the scanner glass

NOTE: Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade the quality of scans, and affect the accuracy of special features such as fitting copies to a certain page size.

To clean the scanner glass

1.Turn the printer off. For more information, see Turn off the printer.

2.Lift the scanner lid.

3.Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass cleaner. Dry the glass with a dry, soft, lint-free cloth.

CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives, acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl alcohol because it can leave streaks on the glass.

CAUTION: Do not spray the glass cleaner directly on the glass. If too much glass cleaner is applied, the cleaner could leak under the glass and damage the scanner.

4. Close the scanner lid, and turn on the printer.

Clean the exterior

WARNING! Before cleaning the printer, turn off the power and unplug the power cord from the electrical socket.

26 Get started