Gateway E-1600 System Manual

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8506999.book Page i Friday, December 15, 2000 8:22 AM

Gateway™ E-1600 Desktop

System Manual

January 2001

8506999.book Page ii Friday, December 15, 2000 8:22 AM

Notices

This publication is protected by copyright and all rights are reserved. No p art of it may be reproduced or transmitted by any means or in any form, without prior c onsent in writing from Gateway.

The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions. Gateway may improve and/or change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www .gateway .com. In no event will Gateway be liabl e for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices or obligation.

Trademark acknowledgments

AnyKey, black-and-white spot design, CrystalScan, Destination, EZ Pad, EZ Point, Field Mouse, Solo, TelePath, Vivitron, stylized “G” design, and “You’ve got a friend in the business” slogan are registered trademarks and GATEWAY, Gateway Profile, Gateway Solo, Gateway Astro, green stylized GATEWAY, green stylized Gateway logo, and the black-and-white spotted box logo are trademarks of Gat eway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademar k of Inte l Corporation. Micr osoft, MS , MS-DO S, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.

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Contents

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Conventions used in this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Getting additional information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

1 System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Standard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Back panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Vertical desktop feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Heceta IV hardware management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2 System Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Setting up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Understanding the Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the operating system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Restarting your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3 Case Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Static electricity precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Opening the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Removing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Removing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Closing the case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Replacing the bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Replacing the cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

4 Replacing and Adding System Components . . . . . . . . . . . . . . . . . . . 21

Replacing or adding drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Preparing to replace or add a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Drive cabling information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing the CD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing the 3.5-inch diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adding a 3.5-inch device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Replacing or adding memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Adding or replacing expansion cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Replacing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Replacing the power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

5 Using the BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

About the BIOS Setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Updating the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Setting the BIOS configuration jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

6 Managing Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Protecting against power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Surge suppressors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Line conditioners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Uninterruptible power supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Maintaining and managing your hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Hard drive maintenance utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Hard drive management practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Protecting your computer from viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Checking system health with LANDesk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

System recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Creating a startup diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Keeping a record of system configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Using your System Restoration CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

7 Cleaning Your Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Cleaning the mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Cleaning the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Cleaning the monitor screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Cleaning the computer and monitor cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Verifying your configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Battery installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

CD drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Computer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Diskette drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Hard drive problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

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Memory and processor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Peripheral/adapter problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Video problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

A Safety and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

B Reference Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Mechanical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

System I/O addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Memory map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Interrupts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

DMA usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

iii

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Preface

Conventions used in this manual

Throughout this manual, you will see the following conventions:

Convention Description

ENTER Keyboard key names are printed in small capitals.

TRL+ALT+DEL A plus sign means to press the keys at the same time.

Setup Commands to be entered, options to select, and messages that

appear on your monitor are printed in bold. User’s Guide Names of publications are printed in italic. Viewpoint All references to front, rear, left, or right on the computer are based

on the compute r bei ng in a no rmal, upright position , as vie w ed f rom

the front.

Important A note labeled important informs you of special

circumstances.

Caution A caution warns you of possible damage to equipment or

loss of data.

Warning A warning indicates the possibility of personal injury.

Conventions used in this manual v

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Getting additional information

Log on to the technical support area of www.gatewayatwork.com to find information about your computer or other Gateway products. Some types of information you can access are:

■ Hardware driver and prog ram updates

■ Technical tips

■ Service agreemen t information

■ Technical documen ts and component info rmation

■ Frequently asked questions (FAQs)

■ Documentation fo r peripherals or optional co mponents

■ Online technical support

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System Features

Standard features

■ Intel

■ Desktop-to-tower conversion

■ Two dual in-line memory module (DIMM) sockets that support up to

■ Integrated Heceta IV Hardware Management Application Specific

■ Integrated video controller using main memory for video memory

■ Intel 810e chipset

■ Two PCI slots that support half-length, low-profile PCI expansion cards

■ One 3.5 inch diskette drive, one CD drive, and one hard dr ive

Celeron™ or Intel Pentium™ III processor

512 megabyte s (MB) of Synchronous Dynamic Rando m Access Memory (SDRAM)

Integrated Circuit (ASIC)

■ Keyboard port, mouse port, one serial port, parallel port, video port, Local

Area Network (LAN) po rt, two Universal Serial Bus (USB) ports, and line-out and microphone-in audio ports

■ Integrated audio using Crystal CS4201 AC’97 on-board Codec with

analog speaker suppor t

■ 10/100 Mbit per second Ethernet network support

Standard features 1

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Front panel

Auxiliary drive bay cover

Power button

Power LED

Optional USB port cover

D drive

CD activity LED

Headphone jack

Diskette drive activity LED

Emergency CD eject

CD eject button

Diskette eject button

Diskette drive

Auxiliary drive bay provides space for a fourth drive that can be externally accessible.

Power button turns the computer on and off. CD drive plays data or audio CDs. CD activity LED glows when the CD drive is reading a CD. Emergency CD eject provides a way to eject a CD if the computer is off. CD eject button ejects a CD from the CD drive. Diskette eject button ejects a diskette from the diskette drive. Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes. Diskette drive activity LED glows when the diskette drive rea ds from or

writes to a diskette. Headphone jack lets you connect a set of headphones to the integrated audio

controller on the system board. Optional USB port cover covers the optional front panel USB ports that let

you connect USB devices directly to the front panel. Power LED glows green when the computer is on.

2 System Features

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Back panel

Kensington lock slot

Optiona l thumbscre w lock

Power connector

Thumbscrew

Mouse port

USB ports

PCI slots (2)

Parallel (printer) port

Line-out

Voltage selector switch

Serial port

Video port

Keyboard port

Microphone-in

RJ-45 LAN connector

Power connector connects the computer power cord. The other end of the power cord plugs into an AC outlet or power strip.

Optional thumbscrew lock lets you lock the cover so that it cannot be removed without a key.

Kensington lock slot lets you use a cable lock to secure the system. Thumbscrew secures the c over to the chassis. Parallel (p rinter or LPT) po rt connects a printer or other parallel device. PCI slots (2) let you install as many as two low-profile PCI expansion cards. Microphone-in jack connec ts a micropho ne. RJ-45 LAN connector connects the network cable. Serial (COM) port connects a serial device. Video por t connects the monitor interface cable. Keyboard port connects a Personal System/2 Voltage selector sets the voltage for your area, either 115V or 230V. Mouse port connects a PS/2-compatible mouse.

(PS/2) compatible keyboard.

Back panel 3

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USB ports connect Plug-and-Play devices that are automatically configured when they are plugged into the computer.

Line-out audio jack connects audio devices such as speakers.

4 System Features

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V ertical desktop feature

You can set up your desktop to sit vertically by u sing the stand included with your accessory kit. This arrangement saves space and transforms your desktop computer into a minitower computer.

Important If you set your system up vertically, make sure you use a

CD drive with retaining clips. Retaining clips hold the CD in place when the compute r is mount ed vertic ally. The CD drive that ships with the system includes retaining clips.

To convert your computer to a tower

1 Turn off the computer and disconnect the power cord and all cables

connected to the back .

2 Lift the right side of the computer until it rests vertically on its left side. 3 Lift the front of the computer , rocking it back, and place the plastic stand

under the front of the computer.

4 Lower the front of the computer, allowing it to balance on the stand. 5 Reconnect the power cord and that cables you disconnected earlier.

Vertical desktop feature 5

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System board

O P

A PCI connectors B Internal speaker connector (not used) C CD audio connecto r D Audio connectors E Headphone connector F Telephony connector

6 System Features

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RJ-45 LAN connector

G H Serial port I Parallel port J Video port K Dual USB ports L Keyboard and mouse port s M Processor fan connector N Processor socket O DIMM slots P Main power connector Q Diskette drive connector R Secondary IDE connector S Primary IDE connector T Front panel connector U Battery V Chassis intrusion connector W BIO S configuration ju mper (J6A1)

Heceta IV hardware management

Heceta IV is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of tampering). The features of the hardware management system can be accessed through LANDesk® Client Manager, which provides a quick system health indicator.

Heceta IV hardware management 7

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8 System Features

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System Setup

Setting up your computer

Use the instructions on the Quick Guide poster that c ame with your computer to assemble your computer.

You should prepare a safe working environment before assembling your computer by following these guidelines:

■ Use a clean, flat, and stable surface for your computer. Allow at least

6 inches at the rear of the computer for cabling and air circulation.

■ Obtain a grounded (three-prong) AC surge-p rotected power strip. A

surge-protected power strip helps protect against AC power fluctuations.

■ Protect your computer from extreme temperature and humidity. Do not

expose your computer to direct sunlight, heater ducts, or other heat-generatin g objects.

■ Keep your computer away from equipment that generates magnetic

fields, such as unshielded stereo speakers. Even a telephone p laced too close to the computer may cause interference.

■ Plug the computer into a wall outlet or power strip that is easily

accessible.

Important Keep the computer boxes and packing materi al in case you

need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be voided.

Setting up your computer 9

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Starting your computer

Before you start your computer for the first time:

■ Make sure that the voltage selector switch on the back of the computer

is set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Back panel” on page 3 for the voltage selector switch location) .

■ Make sure all cables are firmly connected to the proper ports on the back

panel of the computer.

Caution Make sure your computer and peripherals are turned off

and unplugged from the power outlet when you connect peripherals to the computer, or you might damage the computer or the peripherals.

■ Make sure the computer and monitor are plugged into an AC outlet or

power strip and that the power strip is turned on.

To s tart the computer :

1 If you have connected the computer components to a power strip, make

sure all the computer components are turned off, then turn on the power strip.

2 Tur n o n th e m on i t o r. 3 Turn on any other componen ts connected to the computer, such as

speakers, a printer, or a scanner.

4 Turn on the computer.

If nothing happens when you turn on the computer:

■ Make sure that the power cables are securely plugged in and that

your power strip (if you are using one) is plugged in an d turned on.

■ Make sure the monitor is connected to the computer , p lugged into

the power strip or AC outlet, and turned on. You may also need to adjust the brightness and contrast controls on the monitor.

10 System Setup

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Understanding the Power-On Self-T est

When you turn on your computer, the Power-On Self-Test (POST) routine checks the computer memory and compon ents. To see this information on the screen, press T

Important The computers starts very quickly. If your monitor requires

The computer displays error messages if POST finds any problems. W rite down any error messages that you see. If you continue to have problems, these error messages may help technical support diagnose the cause.

AB during POST.

a short time to warm up, you may not see the messages. If you are having problems, you may need to wait for the monitor to warm up and then restart the computer. If you are trying to enter Setup, press F1 before the monitor warms up.

Setting up the opera ting system

The first time you start your computer, the operating system takes a few minutes to set up.

Refer to your operating system documentation for specific questions regarding the operating system.

To complete the operating system setup for Windows NT:

1 After the computer starts, the start-up wizard o pens. Continue by clicking

Next.

2 Type the requested information in the appropriate text bo xes. When you

have finished typing the information, continue by clicking

Important Any ID or key numbers requested to complete the

operating system setup are eith er on a sticker attach ed to the computer or in the documentation provided.

3 Continue following the instructions and selecting options in the start-up

wizard dialog boxes, clicking the wizard tells you to restart the computer.

Next to move through the dialog boxes, unt il

Next.

If you need to return to the previous dialog box to change any of your entries, click

Back.

Starting your computer 11

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4 Restart your computer. The setup is complete.

Important For other operating systems, such as Windows®2000,

refer to the appropr iate o perating system s oftware man ual for setup instructions.

T urning off your computer

Every time you turn off your computer , shut down the operating sy stem first. You may lose data if you do not follow the proper procedure.

To turn off your computer in Windows NT:

1 Click Start, then select Shut down the computer?, then Shut Down. 2 Click OK. The computer turns off. If you see a message saying It is now

safe to turn off your computer

button.

, turn off the computer by pressing th e power

3 Turn off the monitor and peripherals.

Warning When you turn the computer off by pressing the power

button, some electric current still flows through the computer. Before opening the computer case or connecting or removing any peripherals, turn off the computer, then unplug the power cord and modem cable (if installed) or you may get an electric shock.

Important For other operating systems, such as Windows

refer to the appropr iate o perating system s oftware man ual for instructions.

2000,

12 System Setup

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Restarting your computer

If your computer does not respond to keyboard or mouse input, you may have to close programs that are not responding. If closing u nresponsive prog rams does not restore your computer to normal operation, you may have to reset the computer.

To close programs and restart your computer in Windows NT:

1 Press CTRL+ALT+DEL. A window opens that lets you close a program that

is not responding.

2 Click Ta s k Ma n a ge r, then select the program that is not responding. 3 Close the program by clicking End Task. 4 If the computer does not respond, turn off the computer power, wait ten

seconds an d turn the po wer on again.

Important If the computer does not turn off immediately, you may

need to hold the power button down for a few seconds to turn the computer off.

As a part of the regular startup process, a program to check the disk sta tus runs automatically. When the checks are finished, Windows starts.

Important For other operating systems, such as Windows 2000, refer

to the appropriate operating system software manual for instructions.

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14 System Setup

8506999.book Page 15 Friday, December 15, 2000 8:22 AM

Case Access

Static electricity precautions

Static electricity can permanently damage elec tronic components in your computer. When opening your computer case, always perform the following procedure.

Caution Prevent electrostatic damage to your computer by

following static electricity precautions every time you open your computer case.

To a void static electricit y discharge:

1 We ar a grounding wrist strap (available at most electronics stores). 2 Turn off the computer power.

3 Discharge any static electricity by touching a bare metal surface on the

back of the case.

4 Unplug all power cords from AC outlets and disconnect the modem cable

(if installed).

5 Remove the computer cover.

Static electricity precautions 15

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Follow these precautions to avoid electrostatic damage to your computer components:

■ Avoid static-causing surfaces such as plastic and packing foam in your

work area.

■ Remove the parts from their antistatic bags only when you are ready to

use them. Do not lay parts on the outside of antistatic bags since only the inside of the bag provides antistatic prot ection.

■ Always hold cards by their edges and their metal mounting brackets.

Avoid touching components on the cards a nd the e dge conn ectors that connect to expansion slots.

■ Never slide cards or other parts over any surface.

Warning Avoid exposure to dangerous electrical voltages and

moving parts, by turning o ff your computer and unplug ging the power cord and modem cable before removing the computer cover.

Opening the case

To work on the internal components of the computer, you must open the case, which has two removable parts:

■ A chassis cover that surrounds the sides and top of the system

■ A front faceplate (bezel) that covers the front of the system

Because the components inside your computer a re extremely sensitive to static electricity, be sure to fo llow the precautions at the beginning of this chapter for avoiding static electricity damage.

Warning Avoid exposure to dangerous electrical voltages and

moving parts, by turning o ff your computer and unplug ging the power cord and modem cable (if installed) before removing th e chassis cov er.

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Removing th e cover

To remove the chassis cover:

1 Turn off the computer and disconnect all peripherals and power cords. 2 If the case is secured by a chassis lock, unlock the chassis. 3 Remove the thumbscrew on the back of the case. 4 Using the hand les on each side of the cover, pull the cover tow ard the

back of the computer.

Thumbscrew

Handles

5 Lift the cover up and off of the computer.

Opening the case 17

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Removing the bezel

To remove the front bezel:

1 Lift the three tabs to release the bezel. The top of the bezel swings out

and away from the cha ssis.

Tabs

2 Lift the bezel until the tabs clear the holes in the chassis. Remove the

bezel.

Closing the case

Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer.

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Replacing the bezel

To replace the front bezel:

1 Set the tabs on the bottom edge of the bezel into the holes in the front

panel of the chassis.

2 Swing the bezel up into position, then press the bezel into the chassis

until the three upper tabs snap into their holes.

Replacing the cover

To replace the chassis cover:

1 Place the cover on the computer, making sure the hole for the

thumbscrew is at the back of the chassis.

2 Slide the cover toward the front of the computer until the front edge of

the cover slides beneath the top edge of the bezel.

3 Reinstall the thumbscrew that you removed to open the case. 4 If you are using a chassis lock to secure the computer, replace the lock.

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20 Case Access

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Replacing and Adding System Components

Replacing or adding drives

Preparing to replace or add a drive

One 3.5-inch diskette drive, one 3.5-inch hard drive , and one CD drive are included with your computer . Y ou can ad d one additional half-height 3.5-inch tape storage or disk storage device.

As you prepare to install drives, keep the following in mind:

■ To remove and install drives, use an antistatic wrist strap.

■ If you remove a drive, place it in an antistatic bag or container.

■ Before you install a drive, see the drive documentation for information

on configuring the drive, setting any jumpers on the d rive, and attaching cables to the drive.

■ If you are installing a drive that requires a controller card, install the card

before you install the drive.

■ The IDE cables automatically assign master/slave positions to the drives

they connect. You can override these assignments using the jumpers on the drives.

■ IDE hard drives can be configured as single, master, or slave. IDE CD

drives can be configured as master or slave. Configure the drives by using the drive-select jumpers located on the drive s.

■ You may need to configure the drives you install using the BIOS Setup

utility. Press F1 at start up to open the BIOS Setup utility.

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Drive cabling information

Your computer includes three different types of drive cables. Each drive cable is clearly labeled, indicating cable-type and showing which end is connected to the appropriate connector on the system board and which end is connected to the drive.

Use the diskette drive connector cable to connect the diskette drive. Use the standard IDE connector cable to connect IDE devices such as CD drives and standard IDE hard drives. Use the 80-conductor IDE cable to connect DMA-100-compatible hard drives.

Important The CD drive may be connected to the primary IDE

controller and the hard drive may be connected to the secondary IDE controller. Drive assignments will reflect the correct configuration from the factory.

Replacing the CD drive

To replace the CD drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing the cover” on page 17 and “Static

electricity precautions” on page 15.)

3 Locate the CD drive. 4 Disconnect the power, audio, and data cables from the back of the drive.

Note their positions and orientations. (You will reconnect these cables when you install the new drive.)

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Disengage the locking clip by sliding the clip toward the front of the

computer as shown by the arrow beside the unlock icon on the clip.

Locking clip

6 Pull the CD drive out from the front of the computer. 7 Set any jumpers on the new CD drive. Se e the drive manufacturer’s

documentation for instructions.

8 Slide the new CD drive into the open drive bay. 9 Slide the locking clip toward the back of the computer to lock the CD

drive into place.

10 Reconnect the power, audio, and data cables.

11 Close the case by following the instructions on page 18.

12 Reconnect the peripherals, the modem cable, and the po wer cord, then

turn on the system.

13 Run the configuration software if necessary.

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Replacing the 3.5-inch diskette drive

To replace the drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 Remove the power and data cables from the back of the drive, noting

their locations and orientations. (Y ou will reconnect these cables after you install the new drive.)

4 Disengage the locking clip by sliding the locking clip toward the front

of the computer as shown by the arrow beside the unlock icon on the clip.

5 Pull the drive out of the chassis. 6 Set the drive jumpers (if any) on the new drive to the appropriate settings

(refer to your drive documentation for jumper settings).

7 Align the drive with the open bay, then slide it into the bay.

24 Replacing and Adding System Components

Locking clip

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Slide the locking clip toward the back of the chassis to secure the dr ive

in the bay.

9 Connect the power and data cables, making sure the cables are in their

original positions.

10 Close the case by following the instructions on page 18.

11 Re connect the periph erals, the modem cable, and the po wer cord, then

turn on the computer.

12 Run the configuration software if necessary.

Adding a 3.5-inch device

You can use the additional, externally accessible, 3.5-inch drive bay to install a 3.5-inch driv e such as a tape drive, or a Zip d rive.

To install an additional drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 Remove the bezel. (See “Removing the bezel” on page 18.) 4 Remove the plastic insert from the bezel by pressing the tabs on the ends

of the insert together and pushing the insert out from the back of the bezel. Save the insert so that you can replace it if you remove the added drive.

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5 Remove the metal EMI shield by placing a finger through the hole and

pulling the shield out. Save the shield so that you can replace it if you remove the added drive.

EMI shield

Caution Y our computer was designed to adhe re to electromagnetic

interference requirem ents and the EMI s hield is an integr al part of the computer. Installing an approved drive should continu e to mainta in those s tandards. If you remo ve the drive you must reinstall the shield.

6 Set the drive jumpers to the appropriate settings (refer to your drive

documentation for jumper settings).

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Make sure the locking clip is in the open position by sliding it toward

the front of the chassis as shown by the arrow beside the unlock icon on the locking clip.

Locking clip

8 Align the drive with the open bay, then slide it into the chassis until it

is properly positioned.

Important You may want to install the bezel first to make sure the

drive is properly aligned.

9 Slide the locking clip toward the back of the chassis to secure the drive

in the bay.

10 Connect the power and data cables to the back of the drive.

11 Close the case by following the instructions on page 18.

12 Reconnect the peripherals, the modem c able, and the power cord, then

turn on the computer.

13 Run the configuration software, if necessary.

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Replacing the hard drive

To replace the hard drive:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 Locate the hard drive. 4 Remove the power and data cables from the back of the drive, noting

their locations and orientations. (Y ou will reconnect these cables after you install the new drive.)

5 Slide the locking clip toward the front of the chassis to release the drive

as shown by the arrow beside the unlock icon on the locking clip.

Locking clip

6 Lift the left edge of the drive, then pull the drive off of the pins on the

right side of the drive bay and lift it out of the chassis.

7 Place the old drive in an antistatic bag or con tainer. 8 Set the drive jumpers on the new drive to th e approp riate settings (ref er

to your drive documentation for jumper settings).

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Holding the drive at an angle with the right side lower than the left side,

slide the holes in the right side of the drive over the pins on the right side of the drive bay.

10 Rotate the left side of the drive down until the drive rests level in the

drive bay. Make sure that the data and power connectors on the drive face the interior of the cha ssis.

11 Slide the loc king clip toward the back of the chassis to secure the drive

in place.

12 Connect the power and data cables to the drive. 13 Close the case by following the instructions on page 18. 14 Reconnect the peripherals, the modem cable, and the power cord, then

turn on the computer.

15 If necessary, install your operating system and other software.

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Replacing or adding memory

The SDRAM DIMMs supported by your system board conform to the following standards:

■ 32 MB, 64 MB, 128 MB, and 256 MB DIMMs.

■ 64 MB minimum system memory.

■ Single- or double-sided configurations.

■ 512 MB maximum syst em memor y.

Memory is installed in two slots on the system board. When you are selecting and installing DIMMs, keep the following in mind:

■ No jumper settings are required for the memory size or type because the

BIOS automatically detects this information.

■ DIMMs must be installed in the lowest numbered slot first.

To add or replace DIMMs:

1 Turn off the computer and disconnect the power c ord, modem cable ( if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 If necessary, carefully move the cables aside to gain access to the DIMMs. 4 Remove the DIMM by pressin g open the socket latch es on each side of

the DIMM socket, then lift the DIMM out of the socket. Store the DIMM in an antistatic container.

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If you are adding memory to an empty socket, open the socket latches.

5 6 Align the two notches in the DIMM with the two notches in the DIMM

socket, then insert the new DIMM into the socket.

7 Gently press the DIMM into the socket until it is firmly seated. Inserting

the DIMM automatically locks the socket latches on each end of the DIMM.

8 Close the case by following the instructions on page 18. 9 Reconnect the peripherals, the modem cable, and the power cord, then

turn on the computer.

Replacing the processor

The computer is compatible with the Pentium®III or Celeron socketed processors with 66, 100, or 133 MHz front side bus (FSB). Processor and bus speed are automatically detected by the c omputer; therefore, there are no system board jumpers to set.

When replacing a processor, order a processor replacement from the Accessory Store on the Gateway Web site.

Caution A heatsink must be installed on the processor. Installing

a processor without a heatsink could result in damage to, or failure of, the processor.

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To replace the processor you must perform the following tasks:

■ Remove the heatsink

■ Remove the processor

■ Install the new processor

■ Replace the he atsink

To remove the heatsink:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 If your computer includes an air duct, press the tabs on either side of

the air duct, rotate the top of the duct away from the power supply fan to release the hooks from the bottom of the power supply, then lift the air duct out of the chassis.

Tabs

Hooks

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Disconnect the processor fan cable, if present, from the fan c onnector

on the system board. (See “Sys tem board” on page 6 for the location of the fan connector.)

Caution The processor may be hot if you recently turned off the

5 Unhook the metal clip from the tab on the processor socket by pushing

downward on the top of the hinged portion of the clip and mo ving the top of the hinged portion toward the processor.

computer.

The heatsink and clip may appear different from those shown in this illustration.

Metal clip

6 Unhook the other end of the metal clip. 7 Lift the heatsink straight up and off of the processor.

Important The heatsink is attached to the processor by thermal

transfer tape. The heatsink may “cling” to the processor.

Tabs

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To remove the processor:

1 Open the locking lever on the processor socket by moving the lever

slightly out to the side, then lifting it straight up.

Processor

Locking

lever

2 Lift the old processor straight up and out of the socket.

To install the new processor:

1 Hold the new processor over the emp ty pr ocesso r socket an d verify th at

pin 1 on both the processor and the socket are aligned. Pin 1 is near the marked corner of the processor.

2 Gently place the new processor into the socket.

Pin 1

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Secure the processor by lowering the locking lever until the lever latches

into place. The processor will slip into place without pressure when aligned correctly.

To replace the heatsink:

1 Place a piece of thermal transfer tape on the center of the pro cessor. 2 Place the heatsink on the processor. 3 Hook the metal clip on o ne side o f the bracket, then p ress down on th e

hinged end of the clip a nd move it away from th e processor to hook it to the other end of the bracket.

The heatsink and clip may appear different from those shown in this illustration.

4 Connect the processor fan cable, if present, to the fan connector on the

system board.

5 If your computer included an air duct, replace the air duct over the power

supply fan.

6 Close the case. (See “Closing the case” on page 18 for instructions.) 7 Reconnect the peripherals, the modem cable, and th e power cord, then

turn on the computer.

Adding or replacing expansion cards

This computer has two low-profile, half-length PCI expansion slots on the system board that may b e used for a variety of exp ansion cards . These cards may include a network interface card (NIC), a modem, a sound card, or an additional IDE controller card.

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To add an expansion card:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 Set any jumpers and switches on the new card, if required (refer to the

card documentation for jumper settings).

4 If you are replacing a card, locate the card you want to remove and

disconnect any cables that may connect it to other parts of the computer , then remove the screw that secures the card in the slot and pull the card out of the slot.

5 If you are adding a card, locate an available slot and remove the slot cover

by removing the screw that secures the cover over the slot and pulling the slot cover out in the same way you would remove an existing card.

6 Insert the bottom edge of the new expansion card (the keyed edg e with

the contacts) into the slot on the system board and push in firmly to seat the card.

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Replace the screw you removed earlier to secure the card in place.

7 8 Connect cables to the card, if required. 9 Close the case by following the instructions on page 18.

10 Reconnect peripherals, the modem cable, and the power cord, th en turn

on the computer.

You may need to reconfigure your computer after installing some expansion cards. You may also need to in stall software that came with the card. Check the card documentation for addit ional information.

Replacing the battery

The battery provides power for the computer real-time clock and CMOS memory, which stores the computer configuration information.

If your battery is failing you may notice your computer clock slowing down and giving you the incorrect time. If so, open the BIOS Setup utility and save the custom values in the various menus before replacing the battery . Replacing the battery resets the BIOS Setup utility to its default values.

Warning There is a danger of explosion if the battery is incorrectly

replaced. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries accordin g to the manufa cturer’s instructions.

Warnung Explosionsgefahr bel falsch eingebautter batterie.

Ersetzen der batterien nur mit batterien des gleichen typs oder mit batterien vom hersteller empfohlenen typs.

Entsorgen gebrauchter batterien entsprechned herstellerangaben.

Attention Il y a danger d’explosion s’il y a replacement incorrect de

la batter ie. Remplacer uniquement avec une batterie du même type

ou d’un type équivalent reco mmandé par le constructeur.

When disposing of used batteries, check local and national laws regarding disposal of toxic or dangerous waste.

Mettre au rebut les batteries usagées conformément aux instructions du fabricant.

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To replace the battery:

1 Restart the computer and start the BIOS Setup utility by pressing F1 when

you are prompted to do so.

2 V erify that all your settings are currently correct, then from the Exit menu,

select Setup utility program, see “Using the BIOS Setup Utility” on page 43.

3 Turn off the computer, disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

4 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

5 Locate the battery on the system board (see “System board” on page 6).

The battery is circular and has the positive pole mark (+) on the top.

Save Custom BIOS Settings. For more information about the BIOS

6 Using your finger or a small , flat-bladed screwd river, carefully press the

small spring clip to remove the battery from its socket on the system board.

Spring clip

7 Press the new battery in the socket with the positive pole up. Make sure

you have pressed the battery down far enough for it to contact the base of the socket (it should snap into place).

8 Close the case by following the instructions on page 18. 9 Reconnect peripherals, the modem cable, and the power cord, then turn

on the computer.

10 Open the BIOS Setup utility, then select Load Custom BIOS Settings from

Exit menu.

the

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Replacing the system board

The system board is secured to the chassis by five screws and a single standoff in the front left corner of the board.

Important All references to front, rear, left, or right on the computer

To remove the system board:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing the cover” on page 17 and “Static

electricity precautions” on page 15.)

are based on the computer being in a normal position, as viewed from the front.

3 Remove all expansion cards from the system board. ( See “Adding or

replacing expansion cards” on page 35.)

4 If your computer includes an air duct, remove the air duct covering the

power supply fan and the proces sor (see “To remove the heats ink:” on page 32).

5 Disconnect all cables from the system board, including the power cables

from the power supply. Note where the cables are connected.

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6 Remove the fi ve retaining screws.

Front

Back

Standoff

7 Squeeze the top of the standoff in the front left corner of the system board

to allow the board to slide off of the standoff.

8 Slide the system board toward the front of the chassis to disengage the

I/O connectors from the back panel.

9 Slide the system board toward the left side of the chassis to clear the fan

on the power supply, then lift the system board out of the chassis.

10 Remove the memory fro m the old system board and place it in an

anti-static bag.

To in stall the system board:

1 Install the memory from the old system board in the new system board. 2 Holding the system board by the top and bottom edges, slide it into the

case from the left side of the chassis.

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Align the I/O connectors on the back edge of the system board with the

corresponding holes in the back panel, then slide the system board all of the way back in the chassis.

4 Place the system board over the standoff and press the standoff through

the correct mounting hole in the system board. Be careful to keep the cables clear, so that they do not get caught under the system board.

5 Insert the five screws into the appropriate holes in the system board and

tighten the screws.

6 Reconnect all of the cables you disconnected when you removed the old

system board.

7 If your computer includes an air duct, replace the air duct over the power

supply fan and the processor.

8 Reinstall the expansion cards. 9 Close the case by following the instructions on page 18.

10 Reconnect peripherals, the modem cable, and the power cord, th en turn

on the computer.

Replacing the power supply

To remove the power supply:

1 Turn off the computer and disconnect the power cord, modem cable (if

installed), and all external peripheral devices.

2 Remove the cover. (See “Removing th e cover” on page 17 and “Static

electricity precautions” on page 15.)

3 Disconnect the power supply connectors from all internal devices

including the 3.5-inch diskette drive, the CD drive, and the hard drive.

4 Disconnect the main power supply connector to the system board. 5 Remove the cable supports, if any, securing the power supply cables to

the chassis.

6 If your computer includes an air duct, remove the air duct that covers

the power supply fan and the processor (see “To remove the heatsink:” on page 32 ).

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7 Remove the two screws that secure the power supply to the back panel,

then slide the power supply slightly forward and remove it from the chassis.

To install the new power supply:

1 Make sure that the new power supply matches the one you removed. The

specifications and p ower output connectors should be the same.

2 Make sure that the red voltage selector switch on the back of the new

power supply is set to the proper voltage for your area.

3 Place the new power supply in position in the chassis a nd about an inch

away from the back pan el.

4 Slide the power supply back to engage the tab on the bottom of the

chassis with the slot in the bottom of the power supply.

5 Replace the two screws you removed earlier to secure the power supply

to the back panel.

6 If your computer includes an air duct, replace the air duct over the

processor and t he power supply fan .

7 Reconnect the power cables to the system board and to all internal

devices.

8 Close the case by following the instructions on page 18. 9 Reconnect the peripherals, the modem c able, and the power cord, then

turn on the computer.

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Using the BIOS Setup Utility

About the BIOS Setup utility

The computer BIOS has a built-in setup utility that lets you configure several basic computer ch aracteristics. The set tings are stored in batter y-backed memory and are retained even when the power is off.

Open the BIOS Setup utility by restarting the computer, then pressing F1 before the operating system starts.

Important The Gatew ay E -1 6 00 sy ste m s t art s up v ery qu i ck ly. Most

monitors require a few seconds to warm up before anything is visible o nscreen. If you need to enter the BI OS Setup utility , pre ss F1 a few times immediate ly after turning on the computer power, even though you cannot see the Gateway logo screen.

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The Main BIOS Setup utility screen opens. It may not look exactly like the screen shown below.

Maintenance Main Advanced Security Power Boot Exit

BIOS Setup Utility

AMI BIOS Version :

BIOS Build Date :

BIOS ID :

Processor Type :

Processor Speed :

System Memo ry :

System Time :

System Date :

XX.XX.XX XX/XX/XX XXXXXXXX

Celeron(tm) 700MHz

128 MB

[XX:XX:XX] [Thu XX/XX/XXXX]

←→ Select Screen ↑↓ Select Item

-+ Change Field Tab Select Field

F1 General Help F10 Save & Exit ESC Exit

As you select items on the Main menu or in submenus, you see specific information related to the current selection in the item-specific help box.

The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions.

■ F1 opens the Help screen, providing general help for using the BIOS Setup

utility.

■ The ↑ (up arrow) and ↓ (down arrow) keys select items in the menu.

■ The ← (left arrow) and → (right arrow) keys move you between the

menus.

■ ENTER either moves you to a submenu screen when a selected item is

preceded by > or activates a selected field.

■ ESC closes the screen you are in and returns you to the previous screen

or opens a dialog box allowing you to exit from the BIOS Setup utility.

■ F10 opens a screen that lets you save all settings, then exit the BIOS Setup

utility.

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The main screen has the following menu selections at the top of the screen:

■ Main gives you access to basic information and settings related to your

computer hardware and configuration.

■ Advanced gives you access to information and settings for computer

resources, hardware, and computer configuration.

■ Security gives you access to settings related to computer access passwords

and security settings.

■ Power gives you access to information and settings for power

management features.

■ Boot gives you access to information and settings for boot features and

boot sequences.

■ Exit gives you access to options for exiting the BIOS Setup utility.

Refer to the help box on th e right si de of the B IOS Setu p screens for information about menu items.

Updating the BIOS

If you need a new version of the BIOS, you can download the BIOS update from the technical support area on the Gateway Web site (www.gatewayatwork.com) and install the n ew version from a diskette.

To update the BIOS you need to perform the following tasks:

1 Create a bootable diskette 2 Save the current BIOS settings 3 Create the BIOS update diskette 4 Update the BIOS 5 Load the BIOS settings

Follow the detailed instructions for updating the BIOS that are included in the self-extracting file that you can download from the technical support area of Gateway’s Web site.

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Setting the BIOS configuration jumper

The system board has a configuration jumper related to the BIOS. Place a jumper on specific pins to reset the CMOS settings to the BIOS defaults or to erase a misplaced or forgotten password. For the location of the configuration jumper, see “System board” on page 6.

Caution Moving a jumper while the power is on can damage your

computer. Always turn off the computer and unplug the power cord from the computer before changing jumper settings.

The BIOS configuration jumper on the system board (J6A1) controls the ability to write to the BIOS f irm ware. For norm al ope ration , p lace a jum per on pi ns 1 and 2 of J6A1. To configure the BIOS settings and display the maintenance menu, place a jumpe r on pins 2 and 3 of J6A1. To attempt a BIOS recovery, remove the jumper from J6A1 entirely. Ma ke sure you turn off the computer and unplug the power cord before moving the jumper.

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Managing Your Computer

Protecting against power source problems

Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your computer against power source problems.

Surge suppressors

During a power surge, the voltage level of electricity coming into your computer can increase far above normal levels and ca use data loss or computer damage.

Protect your computer and peripherals by connecting them to a surge suppressor, which will absorb voltage surges and prevent them from reaching your computer.

When purchasing a surge suppressor:

■ Make sure the surge suppressor meets the appropriate product safety

certification for your location, such as Underwriters Laboratories (UL).

■ Check the maximum amount of voltage the suppressor allows to pass

through the line. The lower the voltage that the suppresso r allows to pass through, the better the protection for your computer.

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■ Check the energy absorption (dissipation) rating. The higher the energy

absorption rating, the better the protection for your computer.

■ Check for line-conditioner capabilities. A line conditioner smooths out

some of the normal line noise (small voltage fluctuations) of an electrical supply.

Line conditioners

A line conditioner protects your computer from the small fluctuations in voltage from an electrical supply. Most computers can handle this variation, called line noise, without problems. However, some electrical sources include more line noise than normal. Line noise can also be a problem if your computer is located near, or shares a circuit with, a device that causes electromagnetic interference, such as a television or a motor.

Some surge suppressors and uninterruptible power supplies include simple line-conditioning capabilities.

Uninterruptible power supplies

Use a standby uninterruptible power supply (UPS) to protect your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure and lets you save your work and shut down your computer. You cannot run your computer for an extended period of time while using only the UPS.

Maintaining and managing your hard drive

Regular maintenance keeps your hard drive opera ting efficiently. Good file management keeps your computer free of unwanted files while making important files secure and easier to find.

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Hard drive maintenance utility

If you are using the Windows NT operating system, you can help maintain the performance of your hard drive by regularly using Check Disk. If you are using another operating system, refer to your operating system documentation for available hard drive maintenance utilities.

Using Check Disk in Windows NT

Bad sectors are parts of a hard drive or diskette that will not hold data. A lost allocation unit is a group of sectors that has lost its place in the table that the

operating system uses to locate files. Check Disk checks the hard drive for bad sectors or lost allocation units and lets you fix them.

Use Check Disk from once a we ek to onc e a mo nth, d epe nding o n ho w of ten you use your computer. Also use Check Disk if you have any hard drive problems.

To use Check Disk:

1 Double-click the My Computer icon. The My Computer window opens. 2 Right-click the drive you want to check. 3 Select Properties. The drive properties window opens. 4 Click the Tools tab. 5 At Error-checking, click Check Now. The Check Disk window opens. 6 Scan the entire hard drive by selecting Scan for and attempt recovery of bad

sectors

7 Click Start. Check Disk checks th e drive for errors. 8 Follow any on-s creen instructions for com pleting the scan.

Hard drive management practices

By deleting unneeded files from your hard drive and managing the spa ce that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. W e suggest that you first check your hard drive for available space, then back up important files prior to deleting unneeded files, in case you delete important files by mistake.

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Checking hard drive space

In Windows NT, you can see a ch art of the available hard d rive space. If you are using another operating system, refer to your software documentation for available hard drive management utilities.

To c heck hard drive space:

1 Double-click the My Computer icon on the desktop. The My Computer

window opens.

2 Right-click the drive you want to check. 3 Select Properties. The drive properties window opens. The General tab

shows you the available and used space on the drive.

Backing up files

Regularly backing up your files protects you from losing data and lets you keep fewer files on your hard drive. Back up old files to a large capacity disk drive or tape drive and delete the files from your hard drive. You can use the software that came with your tape backup drive or your large capacity disk drive to back up the files.

You can also back up files by running the backup utility that came with your operating system. In Windows NT, Backup copies files to a tape drive.

To run Backup in Windows NT:

1 Click Start, then select Programs, Administrative Tools, then Backup. 2 Follow the on-screen instructions.

Deleting unneeded files

By deleting unneeded files from the hard drive, you free up space on the hard drive and help improve hard-drive performance. The following sections give you some simple ways to delete unneeded files.

Deleting Windows temporary files

During normal operation, W in dows constan tly crea tes new te mporary (.t mp) files. You can safely delete all but the most recent .tmp files.

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To d elete .tmp file s:

1 Open Windows Explorer, then select Tools, Find, then Files and Folders. 2 In the Named text box, type *.tmp. 3 In the Look in drop down list, select your drive letter. 4 Click Find Now. The list of .tmp files appears. 5 Click Modified above the list. To see the Modified button, you may need

to maximize the Find window. The list is sorted by date.

6 Highlight all the files in the list except those with the current date. 7 Press SHIFT + DELETE. A dialog box opens asking if you want to delete the

files.

8 Click Yes. The files are deleted.

Deleting temporary Int ernet files

As you visit Web sites, your browser stores temporary Inter net files on your hard drive in a memory cache and a disk cache. Files in the memory cache are removed when you turn off your computer. Files are saved in the disk cache until the space designated for the cache is full. See your browser Help files for instructions on emptying the disk cache.

You can save space on the hard drive by decreasing the size of the Internet file disk cache. See your browser Help files for instructions.

Emptying the Recycle Bin

When you delete a file from your hard drive in Windows NT, it is not immediately removed from the hard drive. Instead, the file is moved into the Recycle Bin. Because files a re stored in the Recycle Bin and no t deleted from the hard drive immediately , you can retrieve a file that you accidentally delete from the hard drive.

To delete all the files from the Recycle Bin, right-click the on the desktop, then click

Empty Recycle Bin.

Recycle B in icon

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You can save space on the hard drive by decreasing the size of the Recycle Bin.

To decrease the size of the Recycle Bin:

1 Right-click the Recycle Bin, then select Properties. 2 At the Global tab, select either Configure drives independently or Use one

setting for all drives.

3 If you are configuring drives independently, click the tab for the drive

you want to configure.

4 Move the slider to set the size of the Recycle Bin. A good initial setting

is 5%.

5 Click OK.

Protecting your computer from viruses

A virus is a program that attaches itself to a program or data file on a computer , then spreads from one computer to another. Viruses can damage data, cause computers to malfunction, and can display annoying or offensive messages. Some viruses can go unnoticed fo r long periods of time because they are activated by a certain date or time. Protect your computer from viruses by:

■ Using an anti-virus program to check files and programs that are on

diskettes, attached to e-mail messages, or downloaded from the Internet. After you run the anti-virus program you can back up your files to diskettes, a separate hard drive, or a high-capacity storage drive.

■ Keeping your anti-virus program updated.

■ Obtaining all software from reputable so ur c es and checking the software

for viruses before installing it.

■ Disabling macros on suspicious Microsoft Word and Excel files. These

programs will warn you if a document that you are opening contains a macro that might have a v irus.

To remove a virus:

1 Find and remove the virus immediately using your anti-virus program. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on the computer and rescan for the virus. 4 If the virus is still on your computer, c ontact Gateway Client Care.

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Checking system health with LANDesk

LANDesk® Client Manager is a desktop management interface that lets you monitor the health of your system components. Through LANDesk, you can view software and hardware properties. You can also set LANDesk to notify you when system resources reach certain levels.

To install LANDe sk Client Manager:

1 In the C:\DMI folder on your hard drive, double-click the Setup icon to

launch the install wizard.

2 Follow the instructions that appear on the screen. If you are prompted

for a password during the installation process, type lowtco.

LANDesk Client Manager comes with complete electronic documentation and online help. Refer to these documents and the online Help for more information.

If you need to restore LANDesk from the System Restoration CD and are prompted for a password, type lowtco and press E

System recovery

Take advanced precautions that will allow you to restart your system and recover damaged files in the event that your hard drive is dama ged, or your BIOS or system files get corrupted.

Creating a startup diskette

If your computer hard drive is damaged, you may not be able to start the computer from the hard drive. A startup diskette is a bootable diskette that enables you to start the computer and attempt to fix the problem.

Some operating systems prompt you to create a startup diskette a s part o f the setup process and some will allow you to create one at any time. Refer to the software documentation or see the online help for your operating system for specific instructions.

NTER.

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Keeping a record of system configuration

Some operating systems allow you to print a summary of the configuration of your system and the memory allocation. This printed summary can provide information to reset your system configuration properly if the information is lost or help you troubleshoot your system. Refer to the software documentation or see the online help for your operating system for specific instructions.

Using your System Restorati on CD

The System Restoration CD included with your system can be used to:

■ Install hardware drivers

■ Restore the operating system

■ Reinstall selected software applications, such as LANDesk Client Manager

Instructions for each operating system are provided with the System Restorati on CD.

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Cleaning Your Computer

Cleaning the mouse

If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty.

To clean the mouse:

1 T urn off the computer , then disconnec t the mouse cable from the mouse

port.

2 Turn your mouse upside down and remove the roller ball cover. 3 Cup your hand under the mouse and turn your mouse right-side up. The

roller ball should drop into your hand. If it does not, gently shake the mouse until the ball drops out of the socket.

4 Use adhesive tape to pick up any dust or lint on the surface of the ball.

5 Wipe away dirt or lint inside the ball socket with a lint-free cloth. You

can also blow into the socket to remove dirt and lint. Use a cotton swab dipped in isopropyl alcohol to clean the rollers inside the socket.

6 Let surfaces dry completely. 7 Return the ball to the socket and replace the cover. 8 Plug the mouse cable into the correct connector on the back panel. 9 Turn on the computer.

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Cleaning the keyboard

You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension.

If you spill liquid on the keyboard, turn off the computer, then disconnect the keyboard. Turn the keyboard upside down to let the liquid drain. Let the keyboard dry for a few days before trying to use it again. If the keyboard does not work after it is dry, you may need a new one.

Cleaning the monitor screen

Use a soft cloth and window cleaner to clean the m onitor screen. Squirt a little cleaner on the cloth (never directly on the screen), then wipe the screen with the cloth.

Important Do not use window c leaner on a flat s creen or LCD sc reen.

Check the screen manu fact urer’s instr uct ions fo r clean ing information.

Cleaning the computer and monitor cases

Caution When you clean the computer, turn off the computer,

monitor , and peripherals , then unplug the power cord s and modem cable (if i nstalled ). Be careful not to dri p liq uid into any component when cleaning the computer.

Use a damp, lint-free cloth to clean the computer case, monitor case, keyboard, speakers, and other parts of your comp uter. Avoid abrasive or solvent cleaners because they can damage the finish on your components.

Your computer is cooled by air drawn in through the vents on the chassis and blown out through the back panel. Keep vents on the fron t and back of the chassis free of dust. With the computer turned off and unplugged, brush the dust away from the vents with a slightly damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of the computer.

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Troubleshooting

Introduction

If your computer does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within a program, consult the documentation supplied with the program. This section identifies solutions to some possible problems.

T roubleshooting checklist

Before turning on the computer, make sure that:

■ The power cord is connected to the AC power-in connector and an AC

outlet.

■ The AC outlet is supplying power.

■ If a power strip is used, it is turned on, and the circuit breaker is set.

■ The voltage selection switch on the computer power supply reflects the

proper volt age.

V erifying your configuration

If your computer is not operating correctly, the BIOS may contain an invalid configuration parameter. Open the BIOS Setup utility and check your configuration settings. (See “About the BIOS Setup utility” on page 43.)

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T roubleshooting guidelines

As you troubleshoot your computer, keep the following guidelines in mind:

■ Never remove the chassis cover while the computer is turned on.

■ Do not attempt to open the monitor. Even if the power is d isconnected,

stored energy in the monitor components can inflict a painful or harmful shock.

■ If a peripheral does not work, make sure that all of the connections are

secure.

■ If you see an error message on the screen, write it down, word for wo rd.

You may be asked about it when calling technical support.

■ Only qualified personnel should open the computer for maintenance.

■ If you are qualified to maintain the computer yourself, make sure you

are properly grounded before opening the computer chassis. See “Static electricity precautions” on page 15 for m ore information on preventing electrostatic damage to the computer.

Battery installation problems

If you have problems after installing the new battery, try each of the items listed below:

■ Turn off the computer and make sure that all exterior cords and cables

are attached and secure d to the correct connectors.

■ Make sure that all power switches are on. If the computer is p lugged into

a power strip or surge protector, make sure it is turned on also.

■ Enter the BIOS Setup utility and compare the settings on the screen with

your notes. Correct any discrepancies.

■ Turn off the computer, remove the cover, and make sure that all cables

inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors do not miss any pins. Disconnect and reconnect the cables. Close the case as described on page 18, then turn on the computer.

■ T urn off the computer, remove the cover and, if you have the proper test

equipment, make sure that the new battery has power. (Although unlikely, your new battery may be defective.) Close the case as described on page 18, then turn on the computer.

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CD drive problems

An audio CD produces no sound.

Probable cause Solution

The CD is loaded incorrectly Make sure the label is facing up, then try again. The speakers are not

connected The speaker volume is turned

down The speakers may be muted

through the Multimedia volume contr ol

The speakers may be faulty Connect a set of headphones to the line out

The sound card may not be installed correctly

The CD drive audio cable may be installed incorrectly

Make sure the speaker cables are connected properly and securely.

Check the volume control and turn it up if necessary.

Click the sp eaker ico n on the t ask bar. Make sure the Mute check box is not selected.

jack to test the o utput. If they work , replace th e speakers.

Open the computer, then reseat the sound card. Make sure the cables are connected properly. Some computers do not have sound cards because sound capabilities are built into the syst em board.

Open the compute r and mak e sure the c ables are connected properly. Some computers do not have sound cards because sound capabilities are built into the system board.

An audio CD will not play .

Probable cause Solution

The CD is loaded incorrectly Make sure the lab el is facing up, then tr y again. The CD is scratched or dirty Try cl eaning the CD with a l int-free cloth. Make

sure the CD is not scrat ched.

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The computer does not recognize the CD drive.

Probable cause Solution

The CD is not i ntended for PC use

The CD drive needs to be added as new hardware

The secondary IDE device may be disabled

The CD cables are not installed correctly

The CD drive may be defective

Make sure the CD is PC-compatible.

In the Control Pa nel window (Start | Settings |

Control Panel), double-click Add New Hardware. Follow the on-screen instructions

for adding the drive. Restart your co mpu te r, then pres s F1 to open

the BIOS Setup utility program. From the

Advanced | IDE Configuration m enu, se t the IDE Controller to Both and the Secondary IDE Master to Auto.

Open the computer and make sure all cables between the CD controller and the CD drive are connected correctly.

Replace th e CD drive .

Computer problems

The computer will not start.

Probable cause Solution

The computer is not connected to an AC outlet

The voltage selection switch is not set correctly

60 Troubleshooting

Make sure the power cable(s) are connected correctly to an operating AC power source.

Make sure the voltage selection switch is set to the correct power source.

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The computer is non-responsive.

Probable cause Solution

An error occurred while running a program or your computer may be out of memory

The heatsink is not properly seated on the processor.

Restart your computer. If the computer is still non-responsive, press and hold in the power button for 4 seconds to turn the computer off. Turn the computer back on and follow the on-screen instructions.

Reseat the h eatsink.

The keyboard does not work.

Probable cause Solution

A key was pressed while the computer was starting up

The keyboard is not plugged in or connected properly

Something spilled into the keyboard

Clear the sticking key, then turn off the computer , wait for a few seconds, th en turn the computer back on.

Make sure the cable is plugged in correctly.

Turn off the computer. Turn the keyboard upside down to drain, then turn it over and let it dry before using the keyboard again.

The keyboard is defective Try a keyboard you know is working.

The mouse does not work.

Probable cause Solution

The mouse is not plugged in or connected properly

The mouse driver did not load when the c omputer s tarted

The mouse is defective Try a mouse that you know is working.

Make sure the cable is plugged in correctly.

Load the appropri ate mouse driver manually or contact technical support.

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Diskette drive problems

The computer does not recognize the diskette drive.

Probable cause Solution

The diskette drive may be configured incorrectly

The drive cables are not connected properly

Restart your computer, then press F1 to open the BIOS Setup utility. In the Advanced | Diskette Configuration me nu, make sure that the diskette dr iv e pa ram ete rs are set correctly.

Open the computer and make sure the data cable is correctly connected to the system board.

The diskette drive will not read, writ e, or format.

Probable cause Solution

The disket te is not IBM-formatted

The diskette is corrupted Run Check Disk on the diskette. If errors are

The diskette is write-protected

Make sure the disk ette you are try ing to format is IBM-compatible. If it is, try reformatting it. If it is not, get a compatible diskette.

detected and corrected, try accessing the diskette again.

Make sure the write-protection window on the upper-right corner of the diskette is closed (unprotected).

The diskette drive LED illuminates continuously.

Probable cause Solution

The diskette is corrupted Remove the dis kette from t he dri ve. If the li ght

The cable to the driv e is not connected properly

62 Troubleshooting

remains on, try restarting the computer. Open the computer and make sure the cable

is connected properly between the diskette drive and its controll er . M ake sure the pi ns are not bent or misaligned.

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Hard drive problems

The computer does not recognize the IDE drive.

Probable cause Solution

The primary IDE device may be configured incorrectly

The drive may not be configured properly

The drive cables are not connect ed properl y

The drive controller is not seated properly

Restart yo ur c om put e r, then pr es s F1 to open the BIOS Setup utility. From the Advanced |

IDE Configuration menu, set the IDE Controller to Both and the Primary IDE Master to Auto.

Consult the hard drive user’s guide for instructions on how to configure the drive. Configure the drive correctly.

Open the computer and make sure all cables to the controller card are connected correctly. Some computers do not have IDE controller cards because the IDE controller is built into the system board.

Open the computer and reseat the drive controller. Some computers do not have IDE controller cards because the IDE controller is built into the system board.

Memory and processor problems

The computer detected memory errors during start up.

Probable cause Solution

Memory was added or removed, and the new configura tion was no t saved in the BIOS Setup utility

The memory was installed incorrectly

A memory chip is faulty Replace the card with the faulty chip.

Open the BIOS Setup u til ity and sa ve the new memory configuration.

Make sure the m emory is s eate d and orie nted correctly.

Third-party diagnostic programs can help determine which chip or memory segment is failing.

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The computer does not recognize a new processor .

Probable cause Solution

The processor was installed incorrectly in the socket

Check the installation. Make sure the processor i s fully sea ted in its so cket. The processor should be recogn ized autom atically if it was installed correctly.

Modem problems

The computer does not recognize the modem.

Probable cause Solution

The modem has not been added as new hardware

The modem is not c onnected to a live phone jack

The phone jack is in use If the modem shares the jack with another

In the Control Panel window ( Start | Settings |

Control Panel), double-click Add New Hardware. Follow the on-screen instructions

for adding the device. Make sure the line connecte d to the mode m is

working and plugged into the appropriate port on the modem (line port).

device, make sure the other device does not have the port open (for example, someone is on the phone, or another modem is in use).

Peripheral/adapter problems

The computer does not recognize an adapter card.

Probable cause Solution

The inter rupt or I/O address is set incorrectly

The card was not configured through the software

The card was not installed correctly

64 Troubleshooting

Check the address configuration of the ada pter card and ma ke sure that i t does not c onflict with another card in the computer.

Configure the card with the appropriate software.

Make sure that the jumpers are configured correctly, then reseat the card.

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Printer problems

The printer will not turn on.

Probable cause Solution

The printer is not plugged in Make sure the power cable is plugged into a

The printer is not turned on Make sure the printer powe r switch is set to the

The printer is defective Try another printer, if one is available.

The printer is turned on but will not print.

working power source.

on position. When you turn on the printer, the green power LED lights.

Probable cause Solution

The printer is not connected to the computer

The printer is not desig nate d as the default printer

The printer has not been added to the computer.

The print er is not on-line (ready)

Make sure the data cable is properly connected between the printer and the computer. Check the connector and cable for bent or broken pins.

If the printer that you are trying to print to is not the default printer, make sure you have selected it through th e program’s printer se tup function.

In the Printers window (Start | Settings | Printers), double-click Add Printer. Follow the on-screen instructions for adding the new printer.

Make sure the on-line or ready light is on, or the display indicates “Ready.”

The printer prints garbled te xt.

Probable cause Solution

The wrong driver is being used for the selected printer

In the Printers window (Start | Settings | Printers), select the printer. From the File

menu, select Properties. Make sure th e printer is using the correct prin ter driver . If not, install the correct one.

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Video problems

The computer is running but the screen is blank.

Probable cause Solution

The monitor is not turned on Make sure the monitor is plugged in and turned

on. If the monitor is on, the green power LED is also on.

The monitor data ca ble is not connected

The connector or cable is damaged

The monitor brightness and contrast controls are turned down

A DIMM is not seated properly - indicated by a beep

The monitor is defective Connect a working monitor to the computer.

Make sure the monitor data cable is connected to the video port on the back of the computer.

Check the connector and cable for bent or damaged pins.

Adjust the brightne ss and contrast knobs to the center position.

Open the computer and reseat the DIMM.

The image on the screen is dim or difficult to read.

Probable cause So lution

The monitor brightness and contrast controls are turned down

Light is glaring off the display Position the monitor away from the sun or other

Adjust the brightnes s and contrast knobs until the text becomes clear.

light source.

The monitor may be old Replace the monitor.

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The color monitor displays everything in bla ck and white.

Probable cause Solution

The computer was turned on before the monitor

The displa y type is se t incorrectly

Make sure the monitor is turned on, then restart th e computer.

In the Control Panel window (Start | Settings | Control Panel), double-click Display, set the display to the appropriate video type and resolution, then restart the computer.

The displayed characters are garbled.

Probable cause Solution

The video cable is damaged Make sure the cable and connectors are in

good condition (no bent pins or broken wires).

The display setup is incorrect In the Control Panel window (Sta rt | Settings |

Control Panel), double-click Display and check the settings. The correct video type should be selected, along with a supported resolution. Check your monitor and video controller documentation for details.

The video is distorted.

Probable cause Solution

The monitor controls are not properly adjusted

The connector or cable is damaged

The surge protector or UPS i s damaged

Adjust the monitor controls until the text becomes cl ear. (See your monit or documentation for more information.)

Make sure the cable and connectors are in good condition (no bent pins or broken wires).

Disconnect the monitor power cable and connect i t directly to the po wer sourc e.

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Probable cause Solution

The moni tor i s t o o cl os e to a source of electrical interference

The monitor needs to be degaussed

Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwave ovens, fluorescent lights, and metal beams or shelves.

Turn off the computer and monitor for at least a half hour, then restart the computer. Many monitors have a built-in degaussing function. See the monitor documentation for more information.

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Error messages

This section lists common error messages that you may see. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.

Error message Description

GA20 Error An error occurred with Gate A20 when

switching to protected mode during the memory test.

Pri Master HDD Error Pri Slave HDD Error Sec Master HDD Error Sec Slave HDD Error

Pri Master Drive - ATAPI Incompatible Pri Slave Drive - ATAPI Incompatible Sec Master Drive - ATAPI Incompatible Sec Slave Drive - ATAPI Incompatible

A: Drive Error No response from the diskette drive. Cache Memory Bad An error occurred when testi ng the L2 cach e.

CMOS Battery Low The battery may b e losing pow er . Replac e the

CMOS Display Type Wrong The display type is different than what has

CMOS Checksum Bad The CMOS checksum is incorrect. CMO S

Could not read a sector from the corresponding drive.

The corresponding drive is not an ATAPI device. Run Setup to m ake s ure the d ev ic e is selected co rrectly.

The cache memory may be bad.

battery soon.

been stored in CMOS. Check Setup to make sure the display type is correct.

memory may have b een corrupted. Run Setu p to reset the values.

CMOS Settings Wrong CMOS values are not the same as the last

CMOS Date/Time Not Set The time and/or date values stored in CMOS

boot. These values have either been corrupted or the battery has failed.

are invalid. Run Setup to set the correct values.

Error messages 69

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Error message Description

DMA Error An error occurred during the read/write tes t of

FDC Failure An error occurred while trying to access the

HDC Failure An error occurred while trying to access the

Checking NVRAM..... Non-volatile random access memory

Update OK ! NVRAM was in valid and has been upd ated. Update Failed NVRAM was invalid but the computer was

the DMA cont roller.

diskette drive controller.

hard disk controller.

(NVRAM) is being checked to see if it is valid.

unable to update it.

Keyboard is Locked The system keyboard lock is engaged. The

system must be unlocked before it can continue.

Keyboard Error An error occurred in the k eyboard con nection.

Make sure the keyboard is connected

properly. KB/Interface Error The keyboard interface test failed. Memory Size Decreased The memory size has decreased since the las t

boot. If no memory was removed, then some

memory may be bad. Memory Size Increased The memory size has increased since the last

boot. If no memory was added, there may be

a problem w ith the c omputer. Memory Size Changed The memory size has changed since the last

boot. If no memory was added or removed,

then some memory may be bad. No Boot Device Available The computer did not find a device to boot

from. Off Board Parity Error A parity error occurred on an expansio n card.

On Board Parity Error A parity error occurred in system board main

70 Troubleshooting

This error is followed by an address.

memory. This error is followed by an address.

8506999.book Page 71 Friday, December 15, 2000 8:22 AM

Error message Description

Parity Error A parity error occurred in system board main

memory at an unknown address.

NVRAM/CMOS/PASSWORD Cleared by Jumper

<Ctrl_N> Pressed Someone pressed Ctrl+ N whil e the com pu ter

Beep codes

Whenever a recoverable error occurs during POST, the BIOS displays an error message describing the problem. The BIOS also issues a beep code (one long tone followed by two short tones) during P OST if the video configuration fai ls (a faulty video card or no card insta lled) or if an ext ernal ROM m odule do es not match the proper checksum.

An external ROM module (for example, a video B IOS) can also issue audible errors, usually consisting of one long to ne foll owed by a series of short tones. For more information on the beep codes issued, check the documentation for that external device.

NVRAM, CMOS, and all passwords have been cleared. T urn off the co mputer and move the jumper back to pins 1 and 2 of jumper J6A1.

was starting. The computer ignores CMOS and clears NVRAM. You must enter setup.

There are several POST routines that issue a POST terminal error and shut down the system if they fail. Before shutting down the system, the terminal-error handler issues a beep code signifying the test point error. This beep code consists of one long tone and a series of short tones.

If POST completes normally, the BIOS issues one short beep before passing control to the operating system.

Short Beeps Descript ion

1Refresh failure 2 Parity cannot be reset 3 First 64 KB memory failed 4 Timer not operational

Beep codes 71

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Short Beeps Descript ion

5 Not used 6 8042 GateA20 cannot be toggled 7 Exception interrupt error 8 Display memory Read/Write error 9 Not used 10 CMOS shutdown register test error 11 Invali d BIOS (for example, POST module n ot found)

72 Troubleshooting

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Safety and Regulatory Information

Important safety information

Your Gateway computer is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product it is important that you follow t he safety instruc tions ma rked on the prod uct and in the docu mentat ion.

Warning Always follow these instructions to help guard against

personal injury and damage to your Gateway computer.

Setting up your computer

■

Read and follow all instructions marked on the product and in the documentation before you operate your computer. Retain all safety and operating instructions for future use.

■

Do not use this product near water or a heat source such as a radiator.

■

Make sure you set up the computer on a stable work surface.

■

The product should only be operated from the type of power source indicated on the rating label.

■

If your computer has a voltage selector swi tch, make sure that the switch is in the pr oper position for your area. The voltage selector switch is set at the factory to the correct voltage.

■

Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 cm), around the computer for ventilation when you set up your work area. Never insert objects of any kind into the computer ventilation slots.

■

Some products are equipped with a three wire power cord to ensure that the product is properly grounded when in use. The plug on this cord will only fit into a grounding-type outlet. This is a safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet.

Important safety information 73

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■

If you use an extension cord with this computer, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.

■

If your computer is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to protect against voltage surges and build up of static charges.

Care during use

■

Do not walk on the power cord or allow anything to rest on it.

■

Do not spill anything on the computer. The best way to avoid spills is to avoid eating and drinking near your computer.

■

Some products have a replaceable CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturers instructions.

■

When the computer is turned off, a small amount of electrical current still flows through the computer. Always unplug all power cords and modem cables from the wall outlets before cleaning the computer.

■

Unplug the computer from the wall outlet and refer servicing to qualified personnel if:

■

The power cord or plug is damaged.

■

Liquid has been spilled into the computer.

■

The computer does not operate properly when the operating instructions are followed.

■

The computer was dropped or the cabinet is damaged.

■

The computer performance changes.

Replacement parts and accessories

Use only replacement parts and accessories recommended by Gateway.

Important Do not use Gateway products in areas classified as

hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen laden environme nts, or in dustrial f acilities.

Caution To reduce the risk of fire, use only No. 26 AWG or larger

telecommunications line cord.

74 Safety and Regulatory Information

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Wa rnings

WARNING: English (US)

The power supply in this product contains no user-serviceable parts. There may be more than one power supply in this product. Refer servicing only to qualified personnel.

Do not attempt to modify or use the supplied AC power cord if it is not the exact type required. A product with more than one power supply will have a separate AC power cord for each supply.

The power button on the computer does not turn off computer AC power. To remove AC power from the computer, you must unplug each AC power cord from the wall outlet or power supply. The power cord(s) is considered the disconnect device to the main (AC) power. The socket outlet that the computer plugs into shall be installed near the equipment and shall be easily accessible.

SAFETY STEPS: Whenever you remove the chassis covers to access the inside of the computer, follow these steps: 1 Turn off all peripheral

devices connected to the computer.

2 Turn off the computer

by pressing the power button.

3 Unplug all AC power

cords from the computer or from wall outlets.

4 Provide some

electrostatic discharge (ESD) protection by wearing an antistatic wrist strap attached to chassis ground of the computer—any unpainted metal surface—when handling components.

5 Label and disconnect

all cables connected to I/O connectors or ports on the back of the computer.

6 Do not operate the

computer with the chassis covers removed.

AVERTISSEMENT: Français

Le bloc d’alimentation de ce produit ne contient aucune pièce pouvant être réparée par l'utilisateur. Ce produit peut contenir plus d'un bloc d'alimentation. Veuillez contacter un technicien qualifié en cas d e problème.

Ne pas essayer d'utiliser ni modifier le câble d'alimentation CA fourni, s'il ne correspond pas exactement au type requis. Le nombre de câbles d'alimentation CA fournis correspond au nombre de blocs d'alimentation du produit.

Notez que le commutateur CC de mise sous tension /hors tension du panneau avant n'éteint pas l'alimentation CA du système. Pour mettre le système hors tension, vous devez débrancher chaque câble d'alimentation de sa prise.

CONSIGNES DE SÉCURITÉ Lorsque vous ouvrez le boîtier pour accéder à l’intérieur du système, suivez les consignes suivantes: 1 Mettez hors tension tous

les périphériques connectés au système.

2 Mettez le système hors

tension en mettant l’interrupteur général en position OFF (bouton-poussoir).

3Débranchez tous les

cordons d’alimentation c.a. du système et des prises murales.

4 Pour prévenir les

décharges électrostatiques lorsque vous touchez aux composants, portez une bande antistatique pour poignet et reliez-la à la masse du système (toute surface métallique no n peinte du boîtier).

5 Identifiez et débranchez

tous les câbles reliés aux connecteurs d’E-S ou aux accès derrière le système.

6 Ne faites pas fonctionner

le système tandis que le boîtier est ouvert.

WARNUNG: Deutsch

Benutzer können am Netzgerät dieses Produkts keine Reparaturen vornehmen. Das Produkt enthält möglicherweise mehrere Netzgeräte. Wartungsarbeiten müssen von qualifizierten Technikern ausgeführt werden.

Versuchen Sie nicht, das mitgelieferte Netzkabel zu ändern oder zu verwenden, wenn es sich nicht genau um den erforderlichen Typ handelt. Ein Produkt mit mehreren Netzgeräten hat für jedes Netzgerät ein eigenes Netzkabel.

Der Wechselstrom des Systems wird durch den Ein-/Aus-Schalter für Gleichstrom nicht ausgeschaltet. Ziehen Sie jedes Wechselstrom-Netzkabel aus der Steckdose bzw. dem Netzgerät, um den Stromanschluß des Systems zu unterbrechen.

SICHERHEISMASSNAHMEN:

Immer wenn Sie die Gehäuseabdeckung abnehmen um an das Systeminnere zu gelangen, sollten Sie folgende Schritte beachten: 1 Schalten Sie alle an Ihr

System angeschlossenen Peripheriegeräte aus.

2 Schalten Sie das System

mit dem Hauptschalter aus.

3 Ziehen Sie den

Stromanschlußstecker Ihres Systems aus der Steckdose.

4 Tragen Sie ein geerdetes

Antistatik Gelenkband, um elektrostatische Ladungen (ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu vermeiden.

5 Auf der Rückseite des

Systems beschriften und ziehen Sie alle Anschlußkabel von den I/O Anschlüssen oder Ports ab.

6 Schalten Sie das System

niemals ohne ordnungsgemäß montiertes G ehäuse ein.

AVVERTENZA: Italiano

Rivolgersi ad un tecnico specializzato p er la riparazione dei componenti dell'alimentazione di questo prodotto. È poss ibile che il prodotto disponga di più fonti di alimentazione.

Non modificare o utilizzare il cavo di alimentazione in c.a. fornito dal produttore, se non corrisponde esattamente al tipo richiesto. Ad ogni fonte di alimentazione corrisponde un cavo di alimentazione in c.a. separato.

L’interruttore attivato/disattivato nel pannello anteriore non interrompe l’alimentazione in c.a. del sistema. Per interromperla, è necessario scollegare tutti i cavi di alimentazione in c.a. dalle prese a muro o dall’alimentazione di corrente.

PASSI DI SICUREZZA:

Qualora si rimuovano le coperture del telaio per accedere all’interno del sistema, seguire i seguenti passi: 1 Spegnere tutti i

dispositivi periferici collegati al sistema.

2 Spegnere il sistema,

usando il pulsante spento/acceso dell’interruttore del sistema.

3 To gliere tutte le spine

dei cavi del sistema dalle prese elettriche.

4 Qualora si tocchino i

componenti, proteggersi dallo scarico elettrostatico (SES), portando un cinghia anti-statica da polso che è attaccata alla presa a terra del telaio del sistema – qualsiasi superficie non dipinta – .

5 Identificare e

sconnettere tutti i cavi attaccati ai collegamenti I/O od alle prese installate sul retro del sistema.

6 Non far operare il

sistema quando il telaio è senza le coperture.

ADVERTENCIAS: Español

El usuario debe abstenerse de manipular los componentes de la fuente de alimentación de este producto, cuya reparación debe dejarse exclusivamente en manos de personal técnico especializado. Puede que este producto disponga de más de una fuente de alimentación.

No intente modificar ni usar el cable de alimentación de corriente alterna, si no corresponde exactamente con el tipo requerido. El número de cables suministrados se corresponden con el número de fuentes de alimentación de corriente alterna que tenga el producto.

Nótese que el interruptor activado/desactivado en el panel frontal no desconecta la corriente alterna del sistema. Para desconectarla, deberá desenchufar todos los cables de corriente alterna de la pared o desconectar la fuente de alimentación.

INSTRUCCIONES DE SEGURIDAD: Cuando

extraiga la tapa del chasis para acceder al interior del sistema, siga las siguientes instrucciones: 1 Apague todos los

dispositivos periféricos conectados al sistema.

2 Apague el sistema

presionando el interruptor encendido/apagado.

3 Desconecte todos los

cables de alimentación CA del sistema o de las tomas de corriente alterna.

4 Cuando manipule los

componentes, es importante protegerse contra la descarga electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada a la toma de tierra del chasis — o a cualquier tipo de superficie de metal sin pintar.

5 Identifique y desconecte

todos los cables enchufados a los conectores E/S o a los puertos situados en la parte posterior del sistema.

6 No ponga en marcha el

sistema si se han extraído las tapas del chasis.

Warnings 75

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WARNING: English (US)

For proper cooling and airflow, always reinstall the chassis covers before turning on the computer. Operating the computer without the covers in place can damage computer parts. To install the covers: 1 Check first to ma ke

sure you have not left loose tools or parts inside the computer.

2 Check that cables,

expansion cards, and other components are properly installed.

3 Attach the covers

according to the instructions in “Closing the case” on page 18.

4 Connect all external

cables and the AC power cord(s) to the computer.

A microprocessor and heat sink may be hot if the computer has been running. Also, there may be sharp pins and edges on some board and chassis parts. Contact should be made with care. Consider wearing protective gloves.

Danger of explosion if the battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the equipment manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

The computer is designed to operate in a typical office environment. Choose a site that is:

■

Clean and free of airborne particles (other than normal room dust).

■

Well ventilated and away from sources of heat including direct sunlight.

■

Away from sources of vibration or physical shock.

■

Isolated from strong electromagnetic fields produced by electrical devices.

■

Provided with a properly grounded wall outlet.

■

Provided with sufficient space to access the power supply cords, because they serve as the product’s main power disconnect.

AVERTISSEMENT: Français

Afin de permettre le refroidissement et l’aération du système, réinstallez toujours les panneaux du boîtier avant de mettre le système sous tension. Le fonctionnement du système en l’absence des panneaux risque d’endommager ses pièces. Pour installer les panneaux, procédez comme su it : 1 Assurez-vous de ne pas

avoir oublié d’outils ou de pièces démontées dans le système.

2 Assurez-vous que les

câbles, les cartes d’extension et les autres composants sont bien installés.

3 Revissez solidement les

panneaux du boîtier avec les vis retirées plus tôt.

4 Rebranchez tous les

cordons d’alimentation c. a. et câbles externes au système.

Le microprocesseur et le dissipateur de chaleur peuvent être chauds si le système a été sous tension. Faites également attention aux broches aiguës des cartes et aux bords tranchants du capot. Nous vous recommandons l'usage de gants de protection.

Danger d'explosion si la batterie n'est pas remontée correctement. Remplacer uniquement avec une batterie du même type ou d'un type équivalent recommandé par le fabricant. Disposez des piles usées selon les instruct ions du fabricant.

Le système a été conçu pour fonctionner dans un cadre de travail normal. L'emplacement choisi doit être :

■

Propre et dépourvu de poussière en suspension (sauf la poussière normale).

■

Bien aéré et loin des sources de chaleur, y compris du soleil direct.

■

A l'abri des chocs et des sources de vibrations.

■

Isolé de forts champs électromagnétiques géenérés par des appareils électriques.

■

Muni d'une prise murale correctement mise à la terre.

■

Suffisamment spacieux pour vous permettre d'accéder aux câbles d'alimentation (ceux-ci étant le seul moyen de mettre le système hors tension).

WARNUNG: Deutsch

Zur ordnungsgemäßen Kühlung und Lüftung muß die Gehäuseabdeckung immer wieder vor dem Einschalten installiert werden. Ein Betrieb des Systems ohne angebrachte Abdeckung kann Ihrem System oder Teile darin beschädigen. Um die Abdeckung wieder anzubringen: 1 V ergewissern Sie sich, daß

Sie keine Werkzeuge oder Teile im Innern des Systems zurückgelassen haben.

2 Überprüfen Sie alle Kabel,

Zusatzkarten und andere Komponenten auf ordnungsgemäßen Sitz und Installation.

3 Bringen Sie die

Abdeckungen wieder am Gehäuse an, indem Sie die zuvor gel östen Schrauben wieder anbringen. Ziehen Sie diese gut an.

4Schließen Sie alle externen

Kabel und den AC Stromanschlußstecker Ihres Systems wieder an.

Der Mikroprozessor und der Kühler sind möglicherweise erhitzt, wenn das System in Betrieb is t. Außerdem können einige Platinen und Gehäuseteile scharfe Spitzen und Kanten aufweisen. Arbeiten an Platinen und Gehäuse sollten vorsichtig ausgeführt werden. Sie sollten Schutzhandschuhe tragen.

Bei falschem Einsetzen einer neuen Batterie besteht Explosionsgefahr. Die Batterie darf nur durch denselben oder einen entsprechenden, vom Hersteller empfohlenen Batterietyp ersetzt werden. Entsorgen Sie ver-brauchte Batterien den Anweisungen des Herstellers entsprechend.

Das System wurde für den Betrieb in einer normalen Büroumgebung entwickelt. Der Standort sollte:

■

sauber und staubfrei sein (Hausstaub ausgenommen);

■

gut gelüftet und keinen Heizquellen ausgesetzt sein (einschließlich direkter Sonneneinstrahlung);

■

keinen Erschütterungen ausgesetzt sein;

■

keine starken, von elektrischen Geräten erzeugten elektromagnetischen Felder aufweisen;

■

mit einer geerdeten Wechselstromsteckdose ausgerüstet sein;

■

über ausreichend Platz verfügen, um Zugang zu den Netzkabeln zu gewährleisten, da der Stromanschluß des Produkts hauptsächlich über die Kabel unterbrochen wird.

AVVERTENZA: Italiano

Per il giusto flusso dell’aria e raffreddamento del sistema, rimettere sempre le coperture del telaio prima di riaccendere il sistema. Operare il sistema senza le coperture al loro proprio posto potrebbe danneggiare i componenti del sistema. Per rimettere le coperture del telaio: 1 Controllare prima che

non si siano lasciati degli attrezzi o dei componenti dentro il sistema.

2 Controllare che i cavi,

dei supporti aggiuntivi ed altri componenti siano stati installati appropriatamente.

3 Attaccare le coperture

al telaio con le viti tolte in precedenza e avvitarle strettamente.

4 Ricollegare tutti i ca vi

esterni e le prolunghe AC del sistema.

Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore potrebbero essere surriscaldati. F are attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione.

Esiste il pericolo di un esplosione se la pila non viene sostituita in modo corretto. Utilizzare solo pile uguali o di tipo equivalente a quelle consigliate dal produttore. Per disfarsi delle pile usate, seguire le istruzioni del produttore.

Il sistema è progettato per funzionare in un ambiente di lavoro tipo. Scegliere una postazione che sia:

■

Pulita e libera da particelle in sospensione (a parte la normale polvere presente nell'ambiente).

■

Ben ventilata e lontana da fonti di calore, compresa la luce solare diretta.

■

Al riparo da urti e lontana da fonti di vibrazione.

■

Isolata dai forti campi magnetici prodotti da dispositivi ele ttrici.

■

Dotata di una presa a muro correttamente installata.

■

Dotata di spazio sufficiente ad accedere ai cavi di alimentazione, i quali rappresentano il mezzo principale di scollegamento del sistema.

ADVERTENCIAS: Español

Para obtener un enfriamiento y un flujo de aire adecuados, reinstale siempre las tapas del chasis antes de poner en marcha el sistema. Si pone en funcionamiento el sistema sin las tapas bien colocadas puede dañar los componentes del sistema. Para instalar las tapas: 1Asegúrese primero de no

haber dejado herramientas o componentes sueltos dentro del sistema.

2 Compruebe que los

cables, las placas adicionales y otros componentes se hayan instalado correctamente.

3 Incorpore las tapas al

chasis mediante los tornillos extra ídos anteriormente, tensándolos firmemente.

4 Conecte todos los cables

externos y los cables de alimentación CA al sistema.

Si el sistema ha estado en funcionamiento, el microprocesador y el disipador de calor pueden estar aún calientes. También conviene tener en cuenta que en el chasis o en el tablero puede haber piezas cortantes o punzantes. Por ello, se recomienda precaución y el uso de guantes protectores.

Existe peligro de explosión si la pila no se cambia de forma adecuada. Utilice solamente pilas iguales o del mismo tipo que las recomendadas por el fabricante del equipo. Para deshacerse de las pilas usadas, siga igualmente las instrucciones del fabricante.

El sistema está diseñado para funcionar en un entorno de trabajo normal. Escoja un lugar:

■

Limpio y libre de partículas en suspensión (salvo el polvo normal).

■

Bien ventilado y alejado de fuentes de calor, incluida la luz solar directa.

■

Alejado de fuentes de vibración.

■

Aislado de campos electromagnéticos fuertes producidos por dispositivos eléctricos.

■

Provisto de una toma de tierra correctamente instalada.

■

Provisto de espacio suficiente como para acceder a los cables de alimentación, ya que éstos hacen de medio principal de desconexión del sistema.

76 Safety and Regulatory Information

8506999.book Page 77 Friday, December 15, 2000 8:22 AM

Regulatory compliance statements

American us ers

FCC Part 15

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interf erence in a resi dential instal lation. This eq uipment generates, uses, and can radiate radio frequency energy and, if not inst alled and used in accordanc e with the inst ructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which c an be determined by turning t he equipment off and on, the user is encouraged to try to correct the inter ference by one or more of the following measures:

■

Reorient or relo cate the receivin g anten na.

■

Increase the separation between the equipment and receiver.

■

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■

Consult the dealer or an experienced radio/TV technician for help.

■

Use only shielded cables to connect peripherals to the computer.

Accessories: This equipment has been tested and found to comply with the limits of a Class B digital device. The accessories associated with this equipment are: shielded video cable. These accessories are required to be used in order to ensure compliance with FCC rules.

Caution Changes or modifications not expressly approved by

Declaration of Conformity Responsible Party

Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000Fax: (6 05) 232-2023

Product: Gateway E-1600 For unique identification of the product configuration, please submit the 10-digit serial number

found on the product to the responsible party. This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the

following two conditions; ( 1) thi s devic e may not c ause har mfu l int erferen ce, and ( 2) thi s devic e must accept any interference received, including i nterference that may cause undesired operation.

Caution Changes or modifications not expressly approved by

Gateway could void the user’s authority t o operate the equipment.

Regulatory compliance statements 77

8506999.book Page 78 Friday, December 15, 2000 8:22 AM

FCC Part 68 (applicable to products fitted with USA modems)

Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains t he FCC registrati on number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the telephone company.

An FCC compliant telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. See the installation instructions for details.

The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone line. Excessive REN’s on a telephone line may result in the devices not ringing in response to an incom ing call. I n m ost areas, th e sum of REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total REN’s, contact the local telephone company.

If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved.

The telephone company may make changes in i ts facil iti es, equip ment, operati ons or procedures that could affect the operation of this equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.

This equipment cannot be used on telephone company provided coin service. Connection to party line service is subject to state tariffs. Contact the state public utility commission or public service commission for information.

When programming or making test calls to emergency numbers:

■

Remain on the line and briefly explain to the dispatcher the reason for the call.

■

Perform such activities in the off-peak hours such as early morning or late evenings.

The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such busines s, other entity, or individual. Refer to your fax communication software documentation for details on how to comply with the fax-branding requirement.

Canadian users

ICES-003

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulation s of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada.

78 Safety and Regulatory Information

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DOC Notice (for products fi tted with an IC-compliant modem)

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment will operate to the users’ satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electric al ground connections o f the power utility, telephone lines, and internal metallic water pipe computer, if present, are connected together. This precaution may be particularly important in rural areas.

Warning To avoid electric al shock or equipme nt malfunct ion you

should not attempt to make electrical ground connections by yourself, but should contact the appropriate inspection authority or an electrician, as appropriate.

The Ringer Equivalence Numbe r (REN) assigned t o each te rminal devic e pro vides an indicat ion of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devic es does not exceed 5.

European users

If the computer has a CE mark on the back panel, the following paragraphs apply.

European directive s

This Information T echnology Equipment has been tes ted and found to comply with the following European directives:

■

EMC Directive 89/336/EEC amending d irective 92/31/EEC & 93/68/EEC as per

- EN 55022:1994 / A1:1995 / A2 :1997

- EN 61000-3-2:1995

- EN 61000-3-3:1995

- EN 50082-1:1992 acco rding to EN 61000-4-2:1995 or IEC 80 1-2:1984 EN 61000-4-3:1996 or IEC 80 1-3:1984 EN 61000-4-4:1995 or IEC 80 1-4:1988

■

Low Voltage Directive (Safety) 73/23/EEC as per EN 60950: 1992(A1 /A2/A3/A4/A11)

Regulatory compliance statements 79

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European telecommunication information ( for products fitted with EU approved modems)

Marking by the symbol indicates compliance of this equipment to the Telecom Terminal Equipment and Satellite Earth Stations Directive 98/13/EEC. Such marking is indicative that this equipment meets or exceeds the following technical standards:

CTR 21 (1998) - Attachment requirem ents for pan-European approval for conne ction to the analogue Public Switched Telephone Networks (PSTNs) of TE (excluding TE supporting voice telephony services) in which network addressing, if provided, is by means of Dual Tone Multi Frequency (DTMF) signaling.

Warning Although this equipment can use either loop disconnect

(Pulse) or DTMF (Tone) signaling, only the performance of the DTMF signaling is subject to regulatory requirements for correct operation. It is therefore strongly recommended that the equipment is set to use DTMF signaling for access to public or private emergency services. DTMF signaling also provides faster call set up.

This equipment has been approved to Council Decision 98/482/EEC--“CTR 21” for Pan-European single terminal connection to the Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should contact Gateway customer support.

Japanese users

VCCI statement

This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such resident ial area. When used near a radio o r TV rec eiver, it may become the cause of radio interference. Read instructions for correct handling.

80 Safety and Regulatory Information

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Australia and New Zealand users

EMI stat ement

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radi o Spectrum Management Agency.

New Zealand telecommunication statement (for products fitted with T elepermit approved modems)

The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the i tem complies with m inimum conditio ns for connection t o its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

This equi pment sh all not b e set up to make au tomatic c alls to th e Telecom ‘111’ Emergency Service

Important Under power failure conditions, this telephone may not

operate. Please ensure that a separate telephone, not dependent on local powe r, is available for emergency use.

Some parameters required for compli ance with Telecom’s T elepermit req uirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specific ations:

(a) There shall be no more than 10calls to the same number within any 30 minute period for

any single manual call initiation, and

(b) The equipment shall go on-hook for a period of not less than 30 seconds between the end

of one attempt and the beginning of the next attempt.

The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than 5 seconds between the end of one call attempt and the beginning of another.

The equipment shall be set to ensure that cal ls are answered bet ween 3 and 30 seconds of receipt of ringing.

Regulatory compliance statements 81

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Laser safety statement

All Gateway computers equipped with CD-ROM and DVD-ROM drives comply with the appropriate safety standards, including IEC 825 . The laser devices in these components are classified a “Class 1 Laser Product” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing contact an authorized service location.

Warning Use of controls or adjustments or performance of

procedures other than those sp ec ifi ed in thi s ma nua l may result in hazardous radiation exposure. To prevent exposure to laser beams, do n ot try to op en t he encl osure of a CD-ROM or DVD Drive.

Television antenna connectors protection (for computers fitted with TV/cable TV tuner cards)

External television antenna g rounding

If an outside antenna or cable system is to be connected to your Gateway PC, be sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.

Article 810 of the National Electrical Code, ANSI/NFPSA 70, provides information with regard to proper grounding of the mast and supporting structure, grounding of the lead-in wire to an antenna discharge unit, size of grounding conductors, location of antenna discharge unit, connection to grounding electrodes, and requirements for the grounding electrode.

Lightning protection

For added protecti on of any Gateway product during a ligh tning storm or when it is left unattended or unused for long p eriods of time, un plug the produc t from the wall out let and disconnect the antenna or cable system.

Power lines

Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. When installing or re aligning an outside antenna system, extreme care should be taken to keep from touching such power lines or circuits. Contact with them could be fatal.

Warning When installing or realigning an outside antenna system,

82 Safety and Regulatory Information

extreme care shou ld be taken to keep from touch ing power lines or circuits. Contact with them could be fatal.

8506999.book Page 83 Friday, December 15, 2000 8:22 AM

7 6

5 4

Antenna and Satellite Grounding

Reference Grounding compo nent

1 Electric service equipment 2 Power Service grounding electrode system (NEC Art 250, Part H) 3 Ground cl amps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC Section 810-20) 6 Ground clamp 7 Antenna lead in wire

3 2

Television antenn a connec tors prot ection (fo r compu ters fitted w ith TV/cabl e TV tune r cards) 83

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84 Safety and Regulatory Information

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Reference Data

Specifications

All tested values refer to one of two t ypical configurations. Y our comp uter may not conform to either typical configuration, therefore your computer may not match the values provided in the following tables.

The typical conf igurations are: E-1600 SE

■ 700 MHz Celeron processor

■ 64 MB system memory (single DIMM)

■ 10 GB 4500 rpm Quantum hard drive

■ LE 500 monitor

■ Floppy drive

■ 48x LG CD drive

■ Windows 98SE

E-1600 XL

■ 866 MHz PIII processor

■ 128 MB system memory (single DIMM)

■ 20 GB 4500 rpm Quantum hard drive

■ EV 700 monitor

■ Floppy drive

■ 48x LG CD drive

■ Windows 2000

Specifications 85

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System specifi cations

The following specifications reflect the basic capabilities of the computer . Y our computer may contain optional equipment that uses some of the resources described below or which provides additional resources. All specifications are subject to change.

Processor On e Celeron™ or Pentium™ III processor with 66, 100, or

Chipset Intel 810e chipset RAM capacity Two DIMM sockets on the system board support Synchronous

BIOS Flash BIOS for easy updates from diskette. IDE interfaces Supports as many as four ATAPI/IDE devices (hard drives, CD

Diskette drive Diskette controller integrated on the system board. I/O ports One parallel port, one serial port, two USB ports, one video port,

Expansion Slots Two low-profile, half-length PCI slots. Power Supply 110 watts. ATX power connector for easy power cable

Certification FCC Class B, DOC, VCCI, C-Tick, UL, CUL, CB Scheme.

133 MHz front side bus.

Dynamic Rand om Acces s Memor y (SDRA M) DIM Ms. Ma ximum memory is 51 2 MB.

drives, LS-120 driv es) using two onboard PCI IDE ada pters. (The chassis provides space for as many as three ATAPI/IDE devices and a diskette drive.)

one LAN port, one microphone-in port, one audio-out port, one PS/2 keyboard port, and one PS/2 mouse port. The parallel and serial ports are configurable through System Setup. No jumper settings are required.

changeover.

Mechanical specifications

The computer conforms to the following mechanical specifications:

Mini Deskt op case size 3.95 in . (100 mm) x 13 .25 in. (336 mm) x 15.25 in. ( 387 mm)

Weight 20.0 lbs (9.1 kg) SE/XL Monitor supported Max weight 75 pounds

86 Reference Data

(H x W x D).

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Environmen tal specifications

The following specifications identify maximum environmental conditions. At no time should the computer run under conditions which violate these specifications.

Temperature

Nonoperating Operating

Humidity

Nonoperating Operating wet bulb

Shock

Operating Packaged

Altitude

Operating 10,000 ft. max

Maximum rate of change = 10° C per hour

-48.3° to 65.5° C (-55° to 150° F) 5° to 35° C (41° to 95° F); derated 0.5° C for every 1000 ft.

(305 m)

95% relative (noncondensing) at 30° C (86° F) Not to exceed 33° C (91.4° F) (with diskette drive or hard disk

drive)

2.0 g, 11 msec , 1/2 sine Operational after 30-inch free fall (cosmetic damage may

occur)

Electrical s pecifications

The computer power supply and the typical configuration conform to the following values:

AC Input Power

115 V∼ 230 V∼

AC Input Frequency

115 V∼ 230 V∼

Peak Power 60 W SE

Operating Power (typical) 45 W SE

Standby po wer (typi cal) 22 W SE

90-135 V∼, 4 A 180-265 V∼, 2 Α

47-63 Hz 47-63 Hz

65 W XL

33 W XL

4W XL

Specifications 87

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System I/O addresses

The following table shows the location in I/O space of all directly I/O-ac cessibl e regist ers.

Address (hex) Size Resource

0000 - 000F 16 bytes DMA controller 0020 - 0021 2 bytes Programmable Interrupt Control (PIC) 0040 - 0043 4 bytes System timer 0060 1 byte Keyboard controller byte-reset IRQ 0061 1 byte System speaker 0064 1 byte Keyboard controller, CMD / STAT byte 0070 - 0071 2 bytes System CMOS / Real Time Clock (RTC) 0072 - 0073 2 bytes System CMOS 0080 - 008F 16 bytes DMA controller 0092 1 byte Fast A20 and PIC 00A0 - 00A 1 2 bytes PIC 00B2 - 00B 3 2 bytes Reser ved 00C0 - 00DF 32 bytes D MA 00F0 1 byte Numeric data processor 0170 - 0177 8 bytes Secondary IDE channel 01F0 - 01F7 8 bytes Primary IDE channel 0228 - 022F* 8 bytes LPT3 0278 - 027F* 8 bytes LPT2 02E8 - 02EF* 8 bytes COM4 / video (8514A) 02F8 - 02FF* 8 bytes COM2 0376 1 byte Secondary IDE channel command port 0377, bits 6:0 7 bits Secondary IDE channel status port 0378 - 037F 8 bytes LPT1 03B0 - 03BB 12 bytes Intel 82810e—DC100 graphics/memory

03C0 - 03DF 32 bytes Intel 82810e—graphics/memory controller

03E8 - 03E F 8 bytes COM 3 * Default ** Double-word (Dword) access only *** Byte access only

controller hub (GMCH)

hub (GMCH)

88 Reference Data

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Address (hex) Size Resource

03F0 - 03F5 6 bytes Diskette channel 1 03F6 1 byte Primary IDE channel command port 03F8 - 03FF 8 bytes COM1 04D0 - 04D1 2 bytes Edge/level triggered PIC 0CF8 - 0CFB** 4 bytes PCI configuration address register 0CF9*** 1 byte Turbo and reset co ntrol reg ister 0CFC - 0CFF 4 bytes PCI configuration data register E800 - E8FF 256 bytes ICH2 audio controller EF00 - EF3F 64 bytes ICH2 audio bus master FFA0 - FFA7 8 bytes Primary bus master IDE registers FFA8 - FFAF 8 bytes Secondary bus master IDE registers 96 contiguous bytes sta rting on a 128 -byte di visible

boundary 64 contiguous bytes starting on a 64-byte divisible

boundary 32 contiguous bytes starting on a 32-byte divisible

boundary 96 contiguous bytes sta rting on a 128 -byte di visible

boundary * Default ** Double-word (Dword) access only *** Byte access only

ICH2 (ACPI + TCO)

D810eGB board resource

ICH2 LAN controller

ICH2 (USB controller #1)

ICH2 (USB controller #2)

LPC47M102 I/O controller

System I/O addresses 89

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Memory map

Address Range (decimal)

1024 K - 524288 K 100000 - 1FFFFFFF 511 MB Extended memory 960 K - 1024 K F0000 - FFFFF 64 KB Runtime BIOS 896 K - 960 K E0000 - EFFFF 64 KB Reserved 800 K - 896 K C8000 - DFFFF 96 KB Available high DOS memory

640 K - 800 K A0000 - C7FFF 160 KB Video memory and BIOS 639 K - 640 K 9FC00 - 9FFFF 1 KB Extended BIOS data (movable by

512 K - 639 K 80000 - 9FBFF 127 KB Extended conventional memory 0 K - 512 K 00000 - 7FFFF 512 KB Conventional memory

Address Range (hex)

Amount Function

(open to the PCI bus)

memory manager software)

Interrupts

The following table suggests a logical mapping of interrupt sources. It reflects a typical configuration, but you can change these interrupts. Use the information to determine how to program each interrupt. The actual interrupt map is defined using configuration registers in the I/O controller. I/O Redirection Registers in the I/O APIC are provided fo r each interrupt signal. The signals define hardware interrupt signal characteristics for APIC messages sent to local APIC(s).

Important If you disable either IDE controller to free the interrupt for

Interrupt System Resource

NMI I/O channel check 0 Reserved, interval timer 1 Reserved, keyboard buffer full 2 Reserved, cascade interrupt from slave PIC 3COM2* * This setting is the default, but it can be changed in the BIOS Setup utility.

90 Reference Data

that controller, you must physically unplug the IDE cable from the system board. Simply disabling the drive by configuring the BIOS option does not make the interrupt available.

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Interrupt System Resource

4COM1* 5 LAN / User available 6 User available 7LPT1* 8 Real-time clock 9 Reserved for ICH2 system management bus 10 User available 11 User available 12 Onboard mouse port (if present, otherwise user available) 13 Reserve d, math copr ocessor 14 Primary IDE (if present, otherwise user available) 15 Secondary IDE (if present, otherwise user available) * This setting is the default, but it can be changed in the BIOS Setup utility.

DMA usage

The following table lists the direct memory access (DMA) channels that the computer typically uses and which ones are available for use by add-in devices.

DMA Channel Data Width Resource

0 8- or 16-bi ts Open 1 8- or 16-bi ts Open 2 8- or 16-bi ts Open 3 8- or 16-bits Open / Parallel port (for ECP or EEP) 4 Reserved - cascade channel 5 16-bits Open 6 16-bits Open 7 16-bits Open

DMA usage 91

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92 Reference Data

Gateway E-1600 System Manual

Specifications and Main Features

Frequently Asked Questions

User Manual