Gateway Computer Drive User Manual

Your Gateway Computer

componentguide

Removable Storage

Installing

Configuring

Contents

1 Preparing to Install Your Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Preparing your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 Removing an Existing Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Removing drive software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Removing the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 Installing a New Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Identifying connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Configuring the new IDE drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Setting the IDE jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Configuring the new SCSI drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting the SCSI jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing a drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring the BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Installing Zip drive software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing Seagate tape drive software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

General troubleshooting guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

CD or DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Flash memory drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Zip drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Getting technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

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ii

Preparing to

Install Your Drive

This guide provides the information you need to install a
new or replacement:

■ CD or DVD drive

■ Diskette drive

■ Flash memory drive

■ Tap e d r i ve

■ Zip drive

Only the tape and Zip drives require uninstalling and
installing software as part of the installation process.

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Chapter 1: Preparing to Install Your Drive

To install a drive, follow these steps:

1 Remove drive software (if replacing a Zip or tape drive).
2 Remove the existing drive (if replacing a drive).
3 Install the new drive.
4 Install drive software (if installing a Zip or tape drive).

Preparing your w ork area

To prepare your work area:

1 Find a place that:

■ Is clean. (Avoid dusty areas.)

■ Is a low-static environment. (Avoid carpeted areas.)

■ Has a stable platform on which to set your computer.

■ Is near a telephone in case you need help from Gateway Technical

Support. The telephone must be directly connected to a telephone jack
and cannot be connected to your computer.

2 Obtain these additional items:

■ A Phillips screwdriver.

■ A grounding wrist strap (available at most electronic stores).

■ A small container to hold hardware parts, such as screws, while you

are working.

■ The documentation that came with your computer.

Important If you do not have printed documentation, go to the

Gateway Web site (support.gateway.com
appropriate document before star ting the installation
procedure.

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) and print the

Preparing your work area

Preventing static electricity discharge

The components inside your computer are extremely sensitive to static
electricity, also known as electrostatic discharge (ESD).

Warning ESD can permanently damage electrostatic

discharge-sensitiv e components in y our computer . Prev ent
ESD damage by following ESD guidelines every time you
open the computer case.

Warning To avoid exposure to dangerous electrical voltages and

moving parts, turn off your c omputer and unplu g the power
cord and mo dem and ne twor k cables be fore openi ng the
case.

Before opening the computer case, follow these guidelines:

■ Turn off your computer.

■ Wear a grounding wrist strap (available at most electronics stores) and

attach it to a bare metal part of your computer.

Warning To prevent ri sk of elect ric shock, do not i nser t any objec t

into the vent holes of the power supply.

■ Touch a bare metal surface on the back of the computer.

■ Unplug the power cord and the modem and network cables.

Before working with computer components, follow these guidelines:

■ Avoid static-causing surfaces such as carpeted floors, plastic, and packing

foam.

■ Remove components from their antistatic bags only when you are ready

to use them. Do not lay components on the outside of antistatic bags
because only the inside of the bags provide electrostatic protection.

■ Always hold expansion cards by their edges or their metal mounting

brackets. Avoid touching the edge connectors and components on the
cards. Never slide expansion cards or components over any surface.

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Chapter 1: Preparing to Install Your Drive

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Removing an

Existing Drive

Read this chapter to learn how to remove an existing drive.
You need to remove an existing drive if you are replacing
a drive.

If you are not replacing a drive, go to “Installing a
New Drive” on page 13.

Warning Avoid exposure to dangerous electrical

voltages and moving parts by turning off
your computer and unplugging the power
cord and modem cable before opening
the case.

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Chapter 2: Removing an E xisting Drive

Removing drive software

If you are installing a diskette, CD, or DVD drive, you do not need to remove
any software. Go to “Installing a New Drive” on page 13.

If you did not previously have a Zip drive or tape drive installed in your
computer, you do not need to remove any software. Go to “Installing a
New Drive” on page 13.

If you are replacing a Zip drive or tape drive, you must uninstall your drive
software before you remove the old drive from your computer. Make sure that
you have the drive installation diskettes or CDs before removing your current
software.

To remove the drive software:

1 In Windows XP, click Start, then click Control Panel. The Control Panel

window opens.

- OR -

In Windows Me, Windows 2000, Windows 98, or Windows NT 4.0, click

Start, Settings, then click Control Panel. The Control Panel window opens.

2 Click/Double-click the Add/Remove Programs icon. The Add/Remove

Programs dialog box opens.

3 If you are uninstalling drive software in Windows XP or Windows 2000,

scroll down the list of installed software, then click
drive) or

- OR -

If you are uninstalling drive software in Windows Me, Windows 98, or
Windows NT 4.0, click the
installed software, then click
(tape drive).

6

Backup Exec (tape drive).

Install/Uninstall tab, scroll down the list of

Iomega Software (Zip drive) or Backup Exec

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Iomega Software (Zip

Removing drive software

4 Click Add/Remove or Remove and follow the on-screen instructions. If you

are asked to remove any shared files, click
by other programs.)

No. (These files may be needed

5 When the removal is complete, shut down Windows and turn off your

computer.

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Chapter 2: Removing an E xisting Drive

Removing the drive

To remove the existing drive:

1 Turn off your computer, then remove the computer case cover following

the static electricity precautions on page 3.

See the documentation that came with your computer for instructions on
removing your computer case cover.

2 If you are removing a CD or DVD drive, disconnect the audio cable by

pressing down on the locking tab as you pull the cable out of the audio
connector. Make sure that you pull the connector, not the cable.

3 If you are removing a CD, DVD, diskette, tape, or Zip drive, disconnect

the wide, flat ribbon (data) cable from the drive that you are replacing.
Make sure that you pull the connector, not the cable. Note the orientation
of the red-striped edge of the data cable. You will attach the data cable to
your new drive using the same orientation. Go to Step 6.

- OR -

If you are removing a flash memory drive, go to the next step.

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Removing the dri ve

4 Disconnect the front panel USB round data cable from the back of the flash

memory drive. Make sure that you pull the connector, not the cable. Note
the orientation of the connector. You will attach the data cable to your
new drive using the same orientation.

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Chapter 2: Removing an E xisting Drive

5 Disconnect the flash memory drive’s round data cable from the system

board. Make sure that you pull the connector, not the cable. Note the
orientation of the connector. You will attach the data cable from your new
drive using the same orientation.

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Removing the dri ve

6 Disconnect the power cable from the back of the drive. Make sure that you

pull the connector, not the cable. Move the connector slightly side-to-side,
if necessary, to disconnect the cable.

7 See the documentation that came with your computer for instructions on

sliding the drive out of the computer case.

8 If this drive is a replacement for a failed drive, follow the instructions on

the return form to send the old drive back to Gateway for credit.

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Chapter 2: Removing an E xisting Drive

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Installing a

New Drive

Read this chapter to learn how to:

■ Configure IDE and SCSI drives

■ Install the drive

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Chapter 3: Installing a New Drive

Identifying connectors

The following illustrations identify basic drive connectors.

CD, D VD, disket te, tape, and Zip drives

Pow er c a bl e

and connector

Data cable

and connector

Jumpe r blo ck

Analog audio

connector

Digital audio

connector

Diskette drive

power cable

and connector

■ Power connector. Both small and large power supply connectors attach

■ Data cable connector. Most data cable connectors are keyed with a notch.

■ Data cable. The IDE data cable is wider than the diskette drive data cable.

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CD or DVD
drive power
cable and
connector

only one way. CD, DVD, tape, and Zip drives have a large power connector.
Diskette drives have a small power connector.

Some older drives, typically diskette drives, are not keyed.

One edge of the cable has a red stripe. The red-striped edge of the cable
should be aligned toward the Pin 1 end of the data cable connector.
Usually, this is the end of the connector that is nearest the power supply
connector. PIN 1 is usually labeled with a small arrow, the number “1,” or
a low number (for example, “2”).

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