Dell 5100cn, 1100, 1600n, 1710n, 3000cn User Manual

Dell™Service & Support

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Dell Protects Your Image with
Service & Support

You and your work will look good over the long term with
service and support from Dell. The Dell 1100 includes all of
the benefits of Dell’s 24x7 toll-free technical phone support
for 1 year and Advanced Exchange Service1for 90 days. The
Dell 1600n, 1710 and 1710n printers include Next-Business­Day (NBD) Advanced Exchange Service1for one year and
24x7 toll-free technical phone support. With the purchase of
an M5200n, W5300n, 3000cn, 3100cn or 5100cn printer, you
receive 24x7 toll-free technical phone support and Next­Business-Day On-Site Response Service2.

Dell also gives you the choice of extending the benefits of
Advanced Exchange Service
Business-Day On-Site Response Service2to help protect your
investment. Other service options include Installation, Asset
Tagging, Printer Gold Technical Phone Support, Same Day On­Site Response Service2and Leasing. Certain restrictions apply.

Next-Business-Day Advanced
Exchange Service

If you have a problem with your Dell printer during your service
period that cannot be fixed with phone-based troubleshooting, we
will ship you a replacement unit the next business day. All you do is
set up your new printer, ship back the defective unit (prepaid by
Dell) and continue to enjoy the benefits of your Dell printer.

Dell Service & Support

STANDARD SERVICE

24x7 Toll-Free Tech Phone Support
90-day Advanced Exchange
1-year NBD Advanced Exchange
1-year NBD On-Site Response Service
Fuser Maintenance Coverage
Lifetime Toner Cartridge Limited Warranty

EXTENDED SERVICE OPTIONS

1–3 year

Advanced Exchange
2–4 year NBD Advanced Exchange
2–4 year NBD On-Site Response Service
Same-Day On-Site Response Service
Printer Gold Technical Support
Installation

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Asset T
Leasing

* 1-year Toll-Free Phone Support available on the Dell 1100.
** Fuser Maintenance Coverage is available on the Dell 1600n only when you upgrade from Advanced Exchange Service to On-Site Response Service.

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and other services such as Next-

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1100 / 1600n / 1710 / 1710n M5200n / W5300n 3000cn / 3100cn / 5100cn

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Recycling Made Easy

Dell understands the hurdles of recycling printers

from the home and office environment. So we offer a

recycling program that meets these unique needs. First,

we take the burden off of you by making recycling your

printers and toner easy, safe and affordable. It’s just one

more way we try to save you time and money.

Next-Business-Day On-Site
Response Service

Dell has developed a variety of on-site service packages
tailored to varying customer requirements for system uptime,
beginning with the NBD On-Site Response Service2. Designed
to provide a base level of customer security, the NBD On-Site
Response Service2places a Dell-Certified Technician at your
location the following business day (if necessary) following
phone-based troubleshooting.

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Same-Day On-Site Response Service

For our Same-Day On-Site Response Service, a Dell-trained
technician will arrive on-site, depending on your location,
within 4 hours after phone-based troubleshooting to help get
your printer back in operation as rapidly as possible. The 4-Hour
response option with 5x10 coverage is available for networked
workgroup printers only.

Fuser Maintenance

Fuser maintenance kit replacement is included in the base
and extended limited warranties5for certain Dell Laser Printers
based on usage and service level. (Please see the service &
support chart below for a complete list of Laser Printers with
fuser maintenance coverage.)

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• Each Dell printer includes instructions for

returning an old printer for recycling

• Each Dell toner cartridge includes instructions

for returning used toner for recycling

• Dell pays shipping charges for printer and

toner recycling

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for details.

Printer Gold Technical Phone Support

Dell’s Printer Gold Technical Phone Support provides
an advanced level of technical support expertise at a
dedicated 24x7, toll-free number. Printer Gold Technical
Phone Support combines rapid response and resolution
with advanced technical phone assistance to give you
a single point of contact for your Laser Printer support.

Installation

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Our printer installation options provide you with
a choice of our basic PC installation that includes up
to 3 peripherals, or a standalone printer installation
option. Dell manages the installation scheduling
process and is the single point of contact.

Asset Tagging

We will apply standard or custom asset tags for
your printers and labels for your packing boxes.
Information on asset tags can include: customer
name, service tag, purchase order number, order
number, order date, model number, shipping
address, system component data and/or
customer-supplied information.

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Dell™Laser Printer

110 0

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Dell™Laser Printer

1710 & 1710n

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Dell™Laser Printers

Dell™Laser Printer

Leasing

Dell Financial Services has a customized lease
or purchase program for Dell printers to fit your
needs and budget. For more information,
see www.dellfinancialservices.com/solutions
and talk to your Dell sales representative today.

M5200n

Dell™Laser Printer

W5300n

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Dell™Laser Printer

1600n

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Dell™Laser Printer

Accessories

Cables

USB, Parallel or Ethernet (where applicable)
Wireless options available on the 1710/n, M5200n
and W5300n

oner

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Dell recommends High Y
lowest T

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otal Cost of Printing (excluding 1100)

Additional Drawers

Increase paper capacity instantly

Duplexer

A Duplex Printing Unit permits automatic printing
on both sides of a page. Optional for M5200n,
W5300n, 3000cn and 3100cn. Duplex is standard
on the 5100cn

Envelope Feeder

Provides additional input capacity of up to 85
envelopes (available only for M5200n and W5300n)

ield toner for Dell’s

GET MORE OUT OF NOW.

3000cn

Dell™Laser Printer

3100cn

Dell™Laser Printer

5100cn

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There’s never been a better time to empower your business

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with color laser printing. Dell offers three exceptional laser printers that

deliver vibrant color. But we know affordable color laser printing is just part of the

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picture. Y

our printer must be fast and reliable too. So Dell

like all Dell laser printers — are designed to deliver the speed and dependability

your business needs.

Dell laser printers are easy to buy

, own and use. The power of our direct business

model and our team of talented people deliver superb value, high quality and excel

lent service and support. So no matter which Dell laser printer you choose — color

or monochrome, multi-function or large workgroup — you’ll get a printer that

delivers fast, sharp, quality output backed by Dell’

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color laser printers —

s award-winning service and

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Dell cannot be responsible for errors in typography or photography. 1Replacement part or unit will be dispatched if necessary following phone based troubleshooting in advance of receipt of returned defective unit. Subject to parts availability,
geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. Defective unit must be returned. Replacements may be refurbished. U.S. only.

echnician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability

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All Dell Laser Printers (except 1100) black and color print cartridge yields are based on 5% page coverage. Yields vary with usage and environmental conditions. 4Valid for Continental (except Alaska) U.S. only. 5For a copy of our guarantees or
limited warranties, please write Dell USA L.P
page coverage in accordance with ISO/IEC 19752 testing methodology. Yields vary with usage and environmental conditions. Dell, the Dell logo, Dell Printer WebTool, Dell ColorTrack Driver and Dell Toner Management System are trademarks
of Dell Inc. Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and other countries. Other trademarks and trade names are the property of their respective owners. Copyright 2005 Dell Inc. All rights reserved.
Printed in the USA. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

., Attn: W

arranties, One Dell W

ay, Round Rock, TX 78682. For more information, visit www.dell.com/service_contracts.

, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only

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Dell Laser Printer 1100 and 1710/n toner yield based on printing pages with 5%

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Service may be provided by third party.

support staff.

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