Blackberry SWD-1908241-0130125758-001 User Manual
BlackBerry Mobile Conferencing
BlackBerry 6.0
User Guide
Version: 3.0
SWD-1908241-0130125758-001
Contents
Conference call basics........................................................................................................................................................................................ 2
About BlackBerry Mobile Conferencing............................................................................................................................................................. 2
Join a conference call......................................................................................................................................................................................... 2
Change the bridge number that you use to join conference calls...................................................................................................................... 2
Schedule a conference call................................................................................................................................................................................. 3
Update information for a conference call.......................................................................................................................................................... 3
Cancel a conference call..................................................................................................................................................................................... 4
About scheduling a conference call from a computer....................................................................................................................................... 4
Turn an email into a meeting invitation............................................................................................................................................................. 4
Audio conference profiles.................................................................................................................................................................................. 6
About audio conference profiles........................................................................................................................................................................ 6
Add, change, or delete an audio conference profile.......................................................................................................................................... 6
Add a special character, a pause, or a wait to an audio conference profile...................................................................................................... 6
Set how long your smartphone waits before dialing an extension.................................................................................................................... 7
How to: BlackBerry Mobile Conferencing.......................................................................................................................................................... 8
Send feedback for BlackBerry Mobile Conferencing.......................................................................................................................................... 8
Share BlackBerry Mobile Conferencing by using other applications.................................................................................................................. 8
Troubleshooting: BlackBerry Mobile Conferencing............................................................................................................................................ 9
I can't join a conference call............................................................................................................................................................................... 9
I join as a participant when I am the conference call moderator....................................................................................................................... 9
The moderator access code is incorrect in the meeting invitation.................................................................................................................... 9
Legal notice........................................................................................................................................................................................................ 11
User Guide
Conference call basics
Conference call basics
About BlackBerry Mobile Conferencing
You can use BlackBerry Mobile Conferencing to easily join and schedule conference calls on your BlackBerry smartphone. If a
meeting invitation contains conference call information (such as a conference call bridge number and an access code),
BlackBerry Mobile Conferencing recognizes the information. Before the start time of the call, a meeting reminder appears on
your smartphone with a Join Now button that connects you to the conference call with one click. When you schedule a
meeting using the Calendar application on your smartphone, you can easily add your conference information from a saved
profile. BlackBerry Mobile Conferencing also displays the meeting subject as the caller ID on your smartphone screen during a
conference call.
When you install BlackBerry Mobile Conferencing, it is integrated with the Calendar application on your smartphone. You can
use this application from the Calendar application of your smartphone. BlackBerry Mobile Conferencing replaces the Calendar
application’s existing conferencing features.
To install BlackBerry Mobile Conferencing, your smartphone must be running BlackBerry Device Software 5.0 or later. For more
information about updating your smartphone software, visit www.blackberry.com/update/.
Join a conference call
In addition to your calendar's reminder, a minute before your conference call is scheduled, you are prompted to join the call
with the Join Now option. This Join Now reminder can't be configured. For more information about calendar reminders for
your smartphone's Calendar application, see the Help for your smartphone.
If you join a conference call using the Join Now option, and you are unintentionally disconnected from the call I (for example, if
you leave a wireless coverage area), BlackBerry Mobile Conferencing is designed to prompt you to reconnect to the conference
call. Make sure that the conference call bridge number that you use to join the conference call is not an extension.
Do one of the following:
• In the meeting notification, click Join Now.
• On the Home screen, click the Calendar icon. Click a meeting. Click Join Now.
• If you are disconnected from a conference call, in the prompt that appears, click Reconnect.
Change the bridge number that you use to join conference calls
If a meeting invitation contains more than one conference call bridge number to dial into a conference call (for example, a toll
free number and a local number), you can change which number your BlackBerry smartphone uses to join a conference call
using the Join Now option.
1. On the Home screen, click the Calendar icon.
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User Guide
2. Click a meeting.
3. Click Edit Conference Details.
4. Highlight the conference call bridge number that you want to use to join the call.
5. Press the key > Use for Join Now.
6. Press the key > Save.
7. Press the key > Save.
Conference call basics
Schedule a conference call
To schedule a conference call, you must have conference call information such as a conference call bridge number and an
access code from a conferencing system.
If you schedule a conference call on your BlackBerry smartphone that contains the moderator and participant access codes, the
moderator access code is visible only to the meeting organizer.
1. In the Calendar application, press the key > New Appointment.
2. Type the information for the meeting.
3. Click Add Conference Details.
• To use an existing audio conference profile, click the audio conference profile.
• To use a new audio conference profile, click New Audio Conference Profile. Enter the conference information. Press
the key > Save.
4.
Press the key > Send.
Related information
Add, change, or delete an audio conference profile, 6
Update information for a conference call
Conference calls that you schedule using your computer can be updated using your BlackBerry smartphone. Similarly,
conference calls that you schedule using your smartphone can be updated using your computer.
1. On the Home screen, click the Calendar icon.
2. Click a meeting.
3. Click Edit Conference Details.
4. Update the conference call information.
5. Press the key > Save.
6. Press the key > Send > Yes.
If the meeting organizer updates conference call information, a notification is sent to the conference call participants.
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