BlackBerry Workspaces User Manual

BlackBerry Workspaces plug-in for BlackBerry UEM

Administration Guide

4.9

2020-06-29Z

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Contents

About this guide................................................................................................	5
What is BlackBerry Workspaces?......................................................................	6
Sign up for BlackBerry Workspaces..................................................................	7
Log in to BlackBerry UEM Cloud for the first time..............................................................................................	7
Setting up BlackBerry Workspaces...................................................................	8
Steps to set up BlackBerry Workspaces............................................................	9
BlackBerry Workspaces licenses.....................................................................	10
How BlackBerry Workspaces licensing works in BlackBerry UEM...................................................................	10
License requirements for the BlackBerry Workspaces service........................................................................	10
Determining what BlackBerry Workspaces licenses you need.........................................................................	11
Changing the license type for the BlackBerry Workspaces service.................................................................	12
Change the WatchDox by BlackBerry license type that is assigned to users enabled for the
WatchDox service................................................................................................................................	12
View license information....................................................................................................................................	12
License expiration................................................................................................................................................	13
BlackBerry Workspaces license compliance.....................................................................................................	13
BlackBerry Workspaces service.............................................................................................................	13
Correcting BlackBerry Workspaces license compliance issues............................................................	14
Log in to BlackBerry UEM...............................................................................	15
Viewing services associated with the user list..................................................................................................	15
Filter and view the services associated with a user..............................................................................	15
Managing BlackBerry Workspaces capabilities in BlackBerry UEM .................	17
BlackBerry Workspaces capabilities...................................................................................................................	17
Permissions for BlackBerry Workspaces capabilities.......................................................................................	17
Assign a BlackBerry Workspaces capability to a BlackBerry UEM administrative role...................................	18
Change a BlackBerry Workspaces capability that is assigned to a BlackBerry UEM administrative role.....	18
Remove BlackBerry Workspaces capability from a BlackBerry UEM administrative role...............................	19
Configuring the BlackBerry Workspaces settings............................................	20
Provisioning user roles to all users....................................................................................................................	20

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Enabling users with the BlackBerry Workspaces service.................................	21
Steps to enable users with the BlackBerry Workspaces service ....................................................................	21
Create a user account and enable the BlackBerry Workspaces service in BlackBerry UEM...............	21
Enable the BlackBerry Workspaces service for an existing user account in BlackBerry UEM.............	23
Enable the BlackBerry Workspaces service for multiple user accounts in BlackBerry UEM...............	24
Create a BlackBerry Workspaces user account.....................................................................................	24
Remove the BlackBerry Workspaces service from a user account......................................................	24
Delete a BlackBerry UEM user account that is enabled with the BlackBerry Workspaces service.....	25
BlackBerry Workspaces app configuration settings.........................................	26
Managing BlackBerry Workspaces resources .................................................	27
Migrating users enabled with the BlackBerry Workspaces service...................	28
Check the version of the BlackBerry Workspaces plug-in for BlackBerry
UEM.............................................................................................................	29
Glossary..........................................................................................................	30
Legal notice....................................................................................................	31

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About this guide

This guide describes how to configure and administer BlackBerry Workspaces in an on-premises environment.

This guide is intended for senior and junior IT professionals who are responsible for setting up and administering the BlackBerry Workspaces service.

| About this guide | 5

What is BlackBerry Workspaces?

BlackBerry Workspaces is a secure, easy-to-use file-sharing service that allows users to securely access, synchronize, edit, and share files and folders from Windows or macOS tablets and computers or on iOS, Android, or BlackBerry 10 devices.

You install the BlackBerry Workspaces plug-in for BlackBerry UEM and purchase licenses to integrate BlackBerry Workspaces management into the BlackBerry UEM management console in an on-premises environment. You use the BlackBerry Workspaces tab to manage resources such as users, workspaces, distribution lists, and groups. You use BlackBerry Workspaces settings to configure the BlackBerry Workspaces service.

When the BlackBerry Workspaces plug-in for BlackBerry UEM is installed in your environment, it allows BlackBerry UEM and the BlackBerry Workspaces server to communicate with each other over HTTPS when:

•User accounts are enabled for the BlackBerry Workspaces service

•User capabilities are changed

•User accounts are deleted

•Workspaces settings are changed

| What is BlackBerry Workspaces? | 6

Sign up for BlackBerry Workspaces

You can sign up for a trial of BlackBerry Workspaces using a BlackBerry Online Account. When you start the trial, a BlackBerry UEM Cloud instance is created. You can access it from your account. If you do not have a BlackBerry Online Account, you can create one.

After the trial, contact your BlackBerry Account Manager if you are interested in purchasing BlackBerry Workspaces licenses.

1. Go to https://ca.blackberry.com/enterprise/blackberry-workspaces.

2. Click Free Trial.

3. Do one of the following:

	•
		Option	Steps
		If you already have a BlackBerry	a. Beside Already have BlackBerry Online Account?, click Sign in.
		Online Account
			b. Enter your username and password.
			c. Click Log in.
		If you do not already have a	a. Enter your name and contact information.
		BlackBerry Online Account
			b. Enter and confirm a password for your BlackBerry Online
			Account.
			c. Click Start Trial.
			d. Click I Agree to agree to the terms and conditions.
			e. Check your email inbox for a validation link and click it.
			f. Enter your BlackBerry Online Account credentials.

4. Specify the domain name that you want to use and click Continue.

When the your trial is ready, you are directed to your instance of BlackBerry Workspaces. To manage BlackBerry Workspaces and add users, use the BlackBerry UEM Cloud management console where you can see your licenses, and more.

After you finish: Log in to BlackBerry UEM Cloud for the first time

Log in to BlackBerry UEM Cloud for the first time

After you have started your trial, you can add users, manage BlackBerry Workspaces settings, and set user permissions in BlackBerry UEM Cloud.

1.In the BlackBerry Online Account Admin Portal, click Organization.

2.Click Servers.

3.On the Unified Endpoint Manager (UEM) tab, under BlackBerry Cloud, click Open beside the BlackBerry UEM Cloud instance that you created for your BlackBerry Workspaces product.

4.Enter your BlackBerry Online Account username and password. Click Sign in.

5.Accept the license agreement. Click Continue.

| Sign up for BlackBerry Workspaces | 7

Setting up BlackBerry Workspaces

After you install the BlackBerry Workspaces plug-in for BlackBerry UEM, you can perform the following tasks in the BlackBerry UEM management console:

•Enable BlackBerry Workspaces capabilities for preconfigured and custom BlackBerry UEM administrative roles

•Enable the BlackBerry Workspaces service for users

•Configure and manage the default BlackBerry Workspaces settings

•Manage users, workspaces, distribution lists, and groups

| Setting up BlackBerry Workspaces | 8

Steps to set up BlackBerry Workspaces

When you set up BlackBerry Workspaces, you perform the following actions:

Step Action

Obtain BlackBerry Workspaces licenses.

Log in to BlackBerry UEM.

configure BlackBerry UEM administrative roles with BlackBerry Workspaces capabilities.

Configure the BlackBerry Workspaces settings.

Enable the BlackBerry Workspaces service for users.

Manage BlackBerry Workspaces users, workspaces, distribution lists, and groups.

| Steps to set up BlackBerry Workspaces | 9

BlackBerry Workspaces licenses

BlackBerry Workspaces licenses control the BlackBerry Workspaces service that is enabled for device users in BlackBerry UEM. BlackBerry Workspaces provides user-based licenses, which allow a user to use BlackBerry

Workspaces on multiple devices with a single license. Users in your BlackBerry UEM organization can use one or more licenses depending on the services that are enabled. For example,

•If a user is enabled for device management on BlackBerry UEM and then enabled for the BlackBerry Workspaces service, two licenses are associated with the user account. One license is used to activate the device on BlackBerry UEM, and one is used to enable the BlackBerry Workspaces service.

•If a user is enabled for the BlackBerry Workspaces service but not for device management, the user uses one license.

•If a user is activated for device management but not for the BlackBerry Workspaces service, the device uses one license.

•If a user in your environment shares content with an external user (a user that does not have an account on BlackBerry UEM), a user account for the external user is added to BlackBerry UEM.

•If the user is within the organization, for example a department that is not MDM-enabled, the user uses a license.

•If the user is outside of the organization, the user does not use a license.

For more information about licenses for device management, see the BlackBerry UEM Licensing content.

How BlackBerry Workspaces licensing works in BlackBerry UEM

You must obtain BlackBerry Workspaces licenses to enable the BlackBerry Workspaces service for users in your environment. After you purchase the licenses, the BlackBerry Workspaces licenses section is displayed on the Licensing summary screen in the BlackBerry UEM management console. BlackBerry UEM supports SIM and Server licensing models, and you can use licenses from either or both models, depending on your organization's requirements. If your environment uses both SIM and server licences, SIM licenses are always consumed before server licenses. To use SIM licenses, devices must have SIM cards that the wireless service provider has provisioned.

Licensing model	Description	Category
Server licenses	Licenses that you buy from BlackBerry or	Subscription
	a BlackBerry partner.
SIM licenses	Licenses that you buy from your wireless service	—
	provider as part of your existing plan.

For more information about purchasing and activating licenses, see the BlackBerry UEM Licensing content.

License requirements for the BlackBerry Workspaces service

The following table lists the licenses that are required to use the BlackBerry Workspaces service. BlackBerry UEM checks for available BlackBerry Workspaces licenses in the order listed. You enable the BlackBerry Workspaces service when you create a user account or in the user summary screen of an existing user.

| BlackBerry Workspaces licenses | 10