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RCU20CW
User Manual
317 pgs1.41 Mb0
User Manual
42 pgs590.92 Kb0
Table of contents
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BlackBerry RCU20CW User Manual

BlackBerry Oxford Smartphone DRAFT
Version: 6.0
User Guide
To find the latest user guides, visit www.blackberry.com/docs/smartphones.
SWDT643442-643442-1107122823-001
Contents
Welcome to BlackBerry!............................................................................................................................................................................................................................ 9
Feature availability..................................................................................................................................................................................................................................... 9
Find more information............................................................................................................................................................................................................................... 10
Start using your device.............................................................................................................................................................................................................................. 10
Troubleshooting basics.............................................................................................................................................................................................................................. 15
Shortcuts..................................................................................................................................................................................................................................................... 18
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18
Phone shortcuts.......................................................................................................................................................................................................................................... 18
Message shortcuts..................................................................................................................................................................................................................................... 19
File and attachment shortcuts.................................................................................................................................................................................................................. 19
Media shortcuts.......................................................................................................................................................................................................................................... 20
Browser shortcuts....................................................................................................................................................................................................................................... 20
Calendar shortcuts..................................................................................................................................................................................................................................... 21
Typing shortcuts......................................................................................................................................................................................................................................... 21
Search shortcuts......................................................................................................................................................................................................................................... 22
Map shortcuts............................................................................................................................................................................................................................................. 22
Shortcuts troubleshooting......................................................................................................................................................................................................................... 23
Phone........................................................................................................................................................................................................................................................... 24
Phone basics............................................................................................................................................................................................................................................... 24
Emergency calls.......................................................................................................................................................................................................................................... 27
Volume......................................................................................................................................................................................................................................................... 28
Voice mail.................................................................................................................................................................................................................................................... 29
Speed dial.................................................................................................................................................................................................................................................... 30
Conference calls......................................................................................................................................................................................................................................... 30
Call logs....................................................................................................................................................................................................................................................... 32
Call forwarding........................................................................................................................................................................................................................................... 34
Smart dialing.............................................................................................................................................................................................................................................. 35
TTY support................................................................................................................................................................................................................................................. 36
Hearing aid mode...................................................................................................................................................................................................................................... 37
Multiple phone numbers........................................................................................................................................................................................................................... 38
Phone options............................................................................................................................................................................................................................................. 38
Phone shortcuts.......................................................................................................................................................................................................................................... 40
Phone troubleshooting.............................................................................................................................................................................................................................. 41
Voice commands........................................................................................................................................................................................................................................ 43
Perform an action using a voice command............................................................................................................................................................................................. 43
Available voice commands........................................................................................................................................................................................................................ 43
Change the language for voice commands............................................................................................................................................................................................ 44
Turn off choice lists for voice commands................................................................................................................................................................................................ 44
Change the options for voice prompts.................................................................................................................................................................................................... 44
Improve voice recognition......................................................................................................................................................................................................................... 45
Voice commands troubleshooting............................................................................................................................................................................................................ 45
Messages..................................................................................................................................................................................................................................................... 46
Message basics........................................................................................................................................................................................................................................... 46
Email messages.......................................................................................................................................................................................................................................... 51
PIN messages............................................................................................................................................................................................................................................. 61
SMS text messages.................................................................................................................................................................................................................................... 62
MMS messages........................................................................................................................................................................................................................................... 67
Message list options.................................................................................................................................................................................................................................. 70
S/MIME-protected messages................................................................................................................................................................................................................... 75
IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 81
PGP protected messages.......................................................................................................................................................................................................................... 82
Message shortcuts..................................................................................................................................................................................................................................... 88
Message troubleshooting.......................................................................................................................................................................................................................... 88
Files and attachments............................................................................................................................................................................................................................... 93
File and attachment basics....................................................................................................................................................................................................................... 93
Managing files and attachments............................................................................................................................................................................................................. 96
Documents.................................................................................................................................................................................................................................................. 97
Spreadsheets.............................................................................................................................................................................................................................................. 98
Media files................................................................................................................................................................................................................................................... 99
Presentations.............................................................................................................................................................................................................................................. 99
vCard contact attachments....................................................................................................................................................................................................................... 100
File and attachment shortcuts.................................................................................................................................................................................................................. 100
Attachment troubleshooting..................................................................................................................................................................................................................... 101
Media........................................................................................................................................................................................................................................................... 102
Audio and video files................................................................................................................................................................................................................................. 102
Camera........................................................................................................................................................................................................................................................ 109
Pictures........................................................................................................................................................................................................................................................ 111
Managing media files................................................................................................................................................................................................................................ 113
Memory and media cards.......................................................................................................................................................................................................................... 115
Transferring and downloading media files............................................................................................................................................................................................. 118
Media shortcuts.......................................................................................................................................................................................................................................... 122
Media troubleshooting.............................................................................................................................................................................................................................. 122
Browser........................................................................................................................................................................................................................................................ 125
Browser basics............................................................................................................................................................................................................................................ 125
Browser bookmarks.................................................................................................................................................................................................................................... 129
Web feeds.................................................................................................................................................................................................................................................... 131
Browser security......................................................................................................................................................................................................................................... 137
Browser shortcuts....................................................................................................................................................................................................................................... 140
Browser troubleshooting........................................................................................................................................................................................................................... 141
Date, time, and alarm................................................................................................................................................................................................................................ 142
Set the date and time manually............................................................................................................................................................................................................... 142
Get the date and time from the wireless network automatically......................................................................................................................................................... 142
Change what appears on the display when your device is charging................................................................................................................................................... 142
Set the timer............................................................................................................................................................................................................................................... 145
Change timer notification options........................................................................................................................................................................................................... 145
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 145
Personal organizer..................................................................................................................................................................................................................................... 147
Contacts...................................................................................................................................................................................................................................................... 147
Calendar...................................................................................................................................................................................................................................................... 153
Tasks............................................................................................................................................................................................................................................................ 165
Memos......................................................................................................................................................................................................................................................... 168
Categories................................................................................................................................................................................................................................................... 170
Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 173
Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 173
LED notification.......................................................................................................................................................................................................................................... 176
Ring tones, sounds and alerts troubleshooting...................................................................................................................................................................................... 177
Typing.......................................................................................................................................................................................................................................................... 178
Typing basics.............................................................................................................................................................................................................................................. 178
Typing input methods................................................................................................................................................................................................................................ 179
Spelling checker......................................................................................................................................................................................................................................... 181
AutoText...................................................................................................................................................................................................................................................... 185
Typing shortcuts......................................................................................................................................................................................................................................... 186
Typing troubleshooting............................................................................................................................................................................................................................. 187
Language..................................................................................................................................................................................................................................................... 188
Delete a display language......................................................................................................................................................................................................................... 188
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 190
Change the display options for contacts................................................................................................................................................................................................. 190
Language troubleshooting........................................................................................................................................................................................................................ 190
Display and keyboard................................................................................................................................................................................................................................ 191
Keyboard options....................................................................................................................................................................................................................................... 195
Themes........................................................................................................................................................................................................................................................ 196
Display troubleshooting............................................................................................................................................................................................................................ 197
Search.......................................................................................................................................................................................................................................................... 198
Organizer data........................................................................................................................................................................................................................................... 201
Search shortcuts......................................................................................................................................................................................................................................... 202
Synchronization.......................................................................................................................................................................................................................................... 203
About synchronization............................................................................................................................................................................................................................... 203
Reconcile email messages over the wireless network........................................................................................................................................................................... 203
Delete email messages over the wireless network................................................................................................................................................................................ 203
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 204
Synchronize organizer data over the wireless network......................................................................................................................................................................... 204
About synchronization conflicts............................................................................................................................................................................................................... 204
Manage email reconciliation conflicts..................................................................................................................................................................................................... 205
Manage data synchronization conflicts................................................................................................................................................................................................... 205
About backing up and restoring device data.......................................................................................................................................................................................... 205
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 205
Delete device data, third-party applications, or media card files........................................................................................................................................................ 206
Empty the deleted items folder on your computer from your device................................................................................................................................................... 206
Synchronization troubleshooting............................................................................................................................................................................................................. 206
Bluetooth technology................................................................................................................................................................................................................................ 209
Bluetooth technology basics..................................................................................................................................................................................................................... 209
Bluetooth technology options................................................................................................................................................................................................................... 212
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 215
GPS technology.......................................................................................................................................................................................................................................... 217
About GPS technology.............................................................................................................................................................................................................................. 217
Get your GPS location............................................................................................................................................................................................................................... 217
Turn off location aiding............................................................................................................................................................................................................................. 217
Prevent others from tracking your location............................................................................................................................................................................................ 218
GPS technology troubleshooting............................................................................................................................................................................................................. 218
Maps............................................................................................................................................................................................................................................................ 219
Map basics.................................................................................................................................................................................................................................................. 219
Navigation................................................................................................................................................................................................................................................... 221
Maps bookmarks........................................................................................................................................................................................................................................ 222
Map options................................................................................................................................................................................................................................................ 223
Map shortcuts............................................................................................................................................................................................................................................. 225
Maps troubleshooting................................................................................................................................................................................................................................ 225
BlackBerry Messenger............................................................................................................................................................................................................................... 227
Contacts...................................................................................................................................................................................................................................................... 227
Groups......................................................................................................................................................................................................................................................... 228
Conversations............................................................................................................................................................................................................................................. 229
Availability................................................................................................................................................................................................................................................... 232
Applications................................................................................................................................................................................................................................................ 234
About multitasking..................................................................................................................................................................................................................................... 234
Keep an application running and switch to another application......................................................................................................................................................... 234
Keep an application running and return to the Home screen.............................................................................................................................................................. 234
Close an application so that it is not running......................................................................................................................................................................................... 235
About adding applications........................................................................................................................................................................................................................ 235
Add, update, or return to the previous version of an application using the application center....................................................................................................... 235
Add an application..................................................................................................................................................................................................................................... 235
View properties for an application........................................................................................................................................................................................................... 236
Delete a third-party application............................................................................................................................................................................................................... 236
Receive a device password prompt before you add an application..................................................................................................................................................... 236
View the size of an application database................................................................................................................................................................................................ 236
Check for application updates.................................................................................................................................................................................................................. 237
Application troubleshooting..................................................................................................................................................................................................................... 237
BlackBerry Device Software...................................................................................................................................................................................................................... 238
About updating the BlackBerry Device Software................................................................................................................................................................................... 238
Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 238
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 239
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 239
Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 239
About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 239
Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 240
BlackBerry Device Software troubleshooting......................................................................................................................................................................................... 240
Wireless network coverage....................................................................................................................................................................................................................... 242
Turn on the connection to the wireless network.................................................................................................................................................................................... 242
Turn off the connection to the wireless network.................................................................................................................................................................................... 242
Turn on or turn off data service or set roaming options........................................................................................................................................................................ 242
Wireless networks that your device connects to.................................................................................................................................................................................... 243
LED notification for network connections............................................................................................................................................................................................... 243
Turn on LED notification for wireless coverage...................................................................................................................................................................................... 243
Verify the status of network connections and services......................................................................................................................................................................... 244
Roaming...................................................................................................................................................................................................................................................... 244
Preferred wireless network list................................................................................................................................................................................................................. 245
Wireless network coverage troubleshooting........................................................................................................................................................................................... 247
Power, battery, and memory..................................................................................................................................................................................................................... 248
Turn off your device................................................................................................................................................................................................................................... 248
Set your device to turn on and turn off automatically........................................................................................................................................................................... 248
Reset the device......................................................................................................................................................................................................................................... 248
Check the battery power level.................................................................................................................................................................................................................. 248
Extend battery life...................................................................................................................................................................................................................................... 248
Format the device memory or a media card........................................................................................................................................................................................... 249
View the amount of available memory.................................................................................................................................................................................................... 249
Best practice: Conserving memory on your device................................................................................................................................................................................ 249
The application memory on my device is low......................................................................................................................................................................................... 250
SIM card...................................................................................................................................................................................................................................................... 251
About the SIM card phone book............................................................................................................................................................................................................... 251
Add a contact to your SIM card................................................................................................................................................................................................................ 251
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 251
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 251
Change a SIM card contact...................................................................................................................................................................................................................... 252
Delete a SIM card contact........................................................................................................................................................................................................................ 252
Store SMS text messages on your SIM card........................................................................................................................................................................................... 252
About SIM card security............................................................................................................................................................................................................................ 253
Protect your SIM card with a PIN code................................................................................................................................................................................................... 253
Change the SIM card PIN code................................................................................................................................................................................................................ 253
Change the display name for a phone number...................................................................................................................................................................................... 253
Security........................................................................................................................................................................................................................................................ 254
Security basics............................................................................................................................................................................................................................................ 254
Password keeper........................................................................................................................................................................................................................................ 256
Encryption................................................................................................................................................................................................................................................... 258
Memory cleaning........................................................................................................................................................................................................................................ 261
Certificates.................................................................................................................................................................................................................................................. 262
PGP keys..................................................................................................................................................................................................................................................... 270
Certificate servers...................................................................................................................................................................................................................................... 276
Key stores.................................................................................................................................................................................................................................................... 278
Smart cards................................................................................................................................................................................................................................................. 281
Software tokens.......................................................................................................................................................................................................................................... 285
VPN settings............................................................................................................................................................................................................................................... 286
About security self-tests............................................................................................................................................................................................................................ 287
Verify security software............................................................................................................................................................................................................................. 287
Third-party application control................................................................................................................................................................................................................ 287
Security troubleshooting........................................................................................................................................................................................................................... 291
Service books and diagnostic reports...................................................................................................................................................................................................... 293
Service books.............................................................................................................................................................................................................................................. 293
Diagnostic reports...................................................................................................................................................................................................................................... 294
Accessibility options.................................................................................................................................................................................................................................. 296
About accessibility options....................................................................................................................................................................................................................... 296
Change the display font............................................................................................................................................................................................................................ 296
Use reverse contrast for the screen display............................................................................................................................................................................................ 296
Use grayscale for the screen display....................................................................................................................................................................................................... 296
Set the number of icons that appear on the Home screen................................................................................................................................................................... 297
Turn on event sounds................................................................................................................................................................................................................................ 297
Assign ring tones and alerts to a contact................................................................................................................................................................................................ 297
TTY support................................................................................................................................................................................................................................................. 298
Hearing aid mode...................................................................................................................................................................................................................................... 298
Voice dialing............................................................................................................................................................................................................................................... 299
AutoText...................................................................................................................................................................................................................................................... 299
BrickBreaker................................................................................................................................................................................................................................................ 300
About BrickBreaker.................................................................................................................................................................................................................................... 300
BrickBreaker capsules................................................................................................................................................................................................................................ 300
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 302
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 302
Word Mole game........................................................................................................................................................................................................................................ 303
Word Mole game basics............................................................................................................................................................................................................................. 303
Single-player games.................................................................................................................................................................................................................................. 304
Multiplayer games..................................................................................................................................................................................................................................... 305
Word Mole game troubleshooting............................................................................................................................................................................................................ 306
Glossary....................................................................................................................................................................................................................................................... 308
Legal notice................................................................................................................................................................................................................................................. 312
User Guide

Welcome to BlackBerry!

Welcome to BlackBerry!
This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the Home screen of your device, or by pressing the Menu key and clicking Help in most applications.
Please read the Safety and Product Information booklet, located on the BlackBerry® User Tools CD, before using your device or any accessories for your device. For the most recent version of the booklet, visit www.blackberry.com/go/docs.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.
Device model
Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.
Wireless service plan
A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages.
A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.
For more information, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use certain browser configurations.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device.
Wireless service provider
Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's offerings. For more information, contact your wireless service provider.
Wireless network
The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.
Related topics
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User Guide
Find more information, 10 Wireless networks that your device connects to, 243 BlackBerry Device Software, 238
Welcome to BlackBerry!

Find more information

• To view the user guide for your BlackBerry® device, click Help on the Home screen or in an application menu.
• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.
• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.
• To find software, games, and accessories for your device, visit www.discoverblackberry.com.
• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Start using your device

Complete the setup wizard
The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that you turn on your device.
1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.
2. Complete the instructions on the screen.
Set up an email address
To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password.
1. On the Home screen or in a folder, click the Setup Wizard icon.
2. On the email setup screen, select one of the following options:
• I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate
your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail® email account) or to create a new email address for your device. To use a social networking application on your device, you must use this option to associate your device with the email address that you use to receive social networking notifications. If this option does not appear, contact your wireless service provider.
• I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate
users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator has provided you with an enterprise activation password.
3. Click Next.
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User Guide
4. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key
The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.
Key Actions
Menu key
Escape key
• view more applications on the Home screen
• open the menu in an application
• select a highlighted menu item
• move back a screen
• close a menu
Move around the screen
• To move the cursor in any direction and highlight items, roll the trackball.
• To select an item or open a link, click (press) the trackball.
• To change the value in a field, click a field. Click a value.
• To return to the Home screen, when you are not on a call, press the End key.

BlackBerry basics

Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
To end the call, press the End key.
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User Guide
Related topics
Add a pause or a wait to a phone number, 148 Available voice commands, 43
Welcome to BlackBerry!
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Send an email message
1. On the Home screen, click the Messages icon.
2. Press the key.
3. Click Compose Email.
4. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name or email address. Click a contact.
5. Type a message.
6. Press the
7. Click Send.
key.
Related topics
Search for contacts in your organization's address book, 148 Mailing lists, 150
Send an SMS text message
You can send an SMS text message to up to ten recipients.
1. On the Home screen, click the Messages icon.
2. Press the
3. Click Compose SMS.
4. In the To field, perform one of the following actions:
• Type an SMS phone number (include the country code and area code).
• Type a contact name.
• Type part of a contact name. Click a contact.
12
key.
User Guide
• If your device is connected to a CDMA network, you can type an email address.
5. Type a message.
6. Press the key.
7. Click Send.
Related topics
Mailing lists, 150
Add a contact
1. On the Home screen, click the Contacts icon.
2. Click New Contact.
3. Type the contact information.
4. Press the
5. Click Save.
key.
Schedule an appointment
1. On the Home screen, click the Calendar icon.
2. Press the key.
3. Click New.
4. Type the appointment information.
5. If the appointment recurs, change the Recurrence field.
6. Press the
7. Click Save.
key.
Welcome to BlackBerry!
Related topics
Turn off your device, 248
Take a picture
1. On the Home screen, click the Camera icon.
2. Press the Right Convenience key all the way down.
Related topics
Record a video, 13
Record a video
To perform this task, you might need to have a media card inserted in your BlackBerry® device.
1. On the Home screen, click the Media icon.
2. Click the Video Camera icon.
3. To start recording, click the record icon.
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User Guide
4. To pause recording, click the pause icon.
Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.
Related topics
Play a media file, 102 Take a picture, 13
Welcome to BlackBerry!
Visit a web page
Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider.
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.
3. Press the Enter key.
Turn on the alarm
1. In the clock, press the Menu key.
2. Click Set Alarm.
3. Roll the trackball over the text beside the alarm time to highlight On or Weekdays.
4. Press the Escape key.
5. Click Save.
In the device status section of the Home screen, a clock indicator appears.
Related topics
Turn off your device, 248
Pair with a Bluetooth enabled device
Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.
1. In the Bluetooth setup application, click Search or Listen.
2. If necessary, click a Bluetooth enabled device.
3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.
4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.
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User Guide
Welcome to BlackBerry!

Troubleshooting basics

I cannot make or receive calls
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• Verify that your wireless service plan includes phone or voice services.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.
• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.
Related topics
Call forwarding, 34 Switch the active phone number, 38
I cannot set up an email address
Try performing the following actions:
• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email address information correctly. To view the password that you typed, select the Show Password check box.
• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email account). For more information about supported email accounts, contact your wireless service provider.
• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry® Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup application. For more information about switching devices, see the Learn More booklet that came with your device.
For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.
I am not receiving messages
Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
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User Guide
• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard, verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send a service book to your device.
• If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.
• Verify that data service is turned on.
• If you use email message filters, verify that the options for email message filters are set correctly.
• Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder, that you want to receive email messages from.
• Verify that your device is not blocking messages. For more information, contact your administrator.
Related topics
Turn off the connection to the wireless network, 242 About wireless coverage indicators, 245 Turn on or turn off data service or set roaming options, 242 Change an email message filter, 55 Forward messages from a specific email message folder to your device, 52
Welcome to BlackBerry!
I cannot send SMS text messages
Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send
the messages when you return to a wireless coverage area.
Related topics
Turn off the connection to the wireless network, 242
I cannot save media files
Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try performing the following actions:
• If you are trying to save a media file to your device memory, delete old data or messages from your device.
• If you are trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
Related topics
Delete a media file or folder, 114 Delete a message, 51
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User Guide
Welcome to BlackBerry!
I cannot play a media file on a web page
Your BlackBerry® device might not support the size or file format of the media file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
• Verify that the USB cable is securely connected to your device and a USB port.
• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel charger.
• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop Software from www.blackberry.com.
• Verify that your computer is not in standby, hibernate, or sleep mode.
• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
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User Guide

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To open a menu in an application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To return to the Home screen, when you are not on a call, press the End key.
• To delete a highlighted item, press the Backspace/Delete key.
Shortcuts
From the Home screen
• To lock the keyboard, press and hold the asterisk (*) key. To unlock the keyboard, press and hold the asterisk (*) key and press the Send key.
• To lock the device, set a password. Press and hold the asterisk (*) key. To unlock the device, type your password. Press the Enter key.
• To switch between the active notification profile and the Vibrate notification profile, press and hold the # key.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
• To send an incoming call to voice mail when the flip is closed, press and hold the Volume Down key on the right side of your BlackBerry® device.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign speed dial to.
• To add an extension to a phone number, press the X key. Type the extension number.
• To type a letter in a phone number field, press and hold the Alt key. Use the multi-tap input method to type the letter.
• To insert a plus sign (+) when typing a phone number, press and hold 0.
• To turn on the speakerphone during a call, press the period (.) key. To turn off the speakerphone during a call, press the period (.) key again.
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User Guide
• If you are using a wireless headset, to stop listening to a call with the headset, press the period (.) key. To listen to a call using the wireless headset again, press the period (.) key again.
• If you have multiple phone numbers associated with your BlackBerry® device, to change the active phone number, from the Home screen, press the Send key. Click your phone number at the top of the screen. Click a phone number.
Shortcuts

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
In a message
• To reply to a message, press the exclamation point (!) key.
• To forward a message, press the period (.) key.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press 5.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press the comma (,) key.
• To view received messages and received call logs, press the Alt key and 3.
• To view call logs, press the Alt key and the period (.) key.
• To view voice mail messages, press the Alt key and 7.
• To view SMS text messages, press the Alt key and the question mark (?) key.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press 1.
• To move to the bottom of a message list, press 7.
• To move up a message, press 2.
• To move down a message, press 8.
• To move to the next date, press 6.
• To move to the previous date, press 4.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To search for text in an attachment, press Q.
In a spreadsheet
• To move to a specific cell, press A.
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User Guide
• To view the content of a cell, press the Space key.
• To switch worksheets, press O. Highlight a worksheet. Press the Enter key.
In a presentation
• To switch presentation views, press Z.
• To move to the next slide when viewing a presentation in slide view, press 6.
• To move to the previous slide when viewing a presentation in slide view, press 4.
Shortcuts

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
Audio and video files
• To pause an audio or video file, press the Mute key on the top of your BlackBerry® device. To resume playing an audio or video file, press the Mute key again.
• To play the next song, press and hold the Volume Up key on the right side of your device.
• To play the previous song, press and hold the Volume Down key on the right side of your device.
• If you are using a headset, to turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume
Up key until you reach the highest volume setting, and then press the Volume Up key four times quickly.
Pictures
To pan a picture, you must first be zoomed in.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To rotate a picture, press the comma (,) key.
• To fit a picture to the screen size, press 1.
Camera and video camera
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture when the flip is open, press the Right Convenience key.
• To change the flash mode for a picture, if available, or to turn on low-light mode for a video, press the Space key.

Browser shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
20
User Guide
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, hold the Escape key.
On a web page
• To switch between Column view and Page view, press the at sign (@) key.
• To zoom in to a web page, press the comma (,) key.
• To zoom out from a web page, press the period (.) key.
• To turn on support for JavaScript, press the Symbol key.
• To move to a specific web page, press 5.
• To add a bookmark, press the question mark (?) key.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press the exclamation point (!) key. To view the banner, press the exclamation point (!) key.
Navigate a web page
• To move up a screen, press 3.
• To move down a screen, press 9.
• To move to the top of a web page, press 1.
• To move to the bottom of a web page, press 7.
Shortcuts

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press the period (.) key.
• To move to the next day, week, or month, press 9.
• To move to the previous day, week, or month, press 3.
• To move up an hour in Day view or Week view, press 2.
• To move down an hour in Day view or Week view, press 8.
• To move to the current date, press the exclamation point (!) key.

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, press and hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press and hold the Alt key and press the character key.
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User Guide
• To type an accented or special character, press and hold the letter key and roll the trackball to the left or right. Click a selected character. For example, to type ü, press and hold 3 and roll the trackball to the left until ü is highlighted. Click the trackball.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, press and hold the Alt key and press the number key.
• To type a letter in a number field, press and hold the Alt key and use the multi-tap input method.
• To turn on NUM lock, press the Shift key and the Alt key. To turn off NUM lock, press the Alt key.
• To type a long word quickly, type part of the word. In the list that appears when you type, highlight an item with the same initial letters as the word that you want to type. Roll the trackball to the right. In the second list that appears on the screen, highlight the word that you want to type. Press the Enter key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. To view more symbols, press the Symbol key again. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press and hold the Shift key and roll the trackball up or down.
• To highlight text character by character, press and hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Shortcuts

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a file or an attachment, press Q.
• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press Q.

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.
• To zoom in to a map, press L.
• To zoom out from a map, press O.
• To move to the next direction on a route, press 6.
• To move to the previous direction on a route, press 4.
• To view status information at the top of a map, press Q. To hide status information at the top of a map, press Q again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.
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User Guide

Shortcuts troubleshooting

I cannot use a shortcut
Depending on the typing input language that you are using, some shortcuts might not be available.
Try changing the typing input language.
Related topics
Change the typing input language, 188
Shortcuts
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User Guide

Phone

Phone basics

Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Related topics
About multiple phone numbers, 38
Make a call
1. From the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2. Press the Send key.
Phone
To end the call, press the End key.
Related topics
Add a pause or a wait to a phone number, 148 Available voice commands, 43
Answer a call
Press the Send key.
To end a call, press the End key.
Related topics
Change your ring tone, 12
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
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User Guide
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Change your ring tone
1. On the Home screen, click the Sounds icon.
2. Click Set Ring Tones/Alerts.
3. Click the application or item that you want to change.
4. Perform one of the following actions:
• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.
• To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click
a ring tone.
5. Press the Menu key.
6. Click Save.
Mute a call
During a call, press the Mute key on the left side of your device.
Phone
To turn off mute, press the Mute key again.
Place a call on hold
If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.
1. During a call, press the Menu key.
2. Click Hold.
To resume a call, press the Menu key. Click Resume.
Turn on the speakerphone
During a call, press the period (.) key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.
To turn off the speakerphone, press the period (.) key again.
Related topics
Bluetooth technology, 209
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User Guide
Phone
Dial an extension
1. Press the X key.
2. Type the extension number.
Dial using numbers or letters
When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.
• To type a number, press a number key.
• To type the first letter on a key, press and hold the Alt key. Press the letter key once.
• To type the second letter on a key, press and hold the Alt key. Press the letter key twice.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when your device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. From the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
Related topics
Turn on dialing from the Lock screen, 38
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.
For more information about using the headset, see the documentation that came with your headset.
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User Guide
Phone

Emergency calls

About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
About Emergency Callback Mode
If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, from the Home screen, press the Send key. Type the emergency number. Press the Send key.
• If your keyboard is locked, type the emergency number. Press the Send key.
• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.
About GPS technology
Depending on your wireless service provider, this feature might not be supported.
You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Location-based applications can use your GPS location to provide you with information such as driving directions.
If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.
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User Guide
If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode, an emergency operator might be able to use GPS technology to estimate your location. Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operators might not be able to estimate your location using only GPS technology.
Phone
Turn on GPS technology
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
The GPS options that appear on your device might differ slightly from the options that appear in this task.
1. On the Home screen, click the Options icon.
2. Click Advanced Options.
3. Click GPS.
4. Change the GPS Services field to Location On.
5. Press the Menu key.
6. Click Save.
To turn off GPS technology, change the GPS Services field to Location Off.

Volume

Adjust the volume
• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the left side of your device. To turn off mute, press the Mute key again.
Related topics
Amplify the volume using the audio boost feature, 104 Improve sound quality for media files, 104
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Default Call Volume field.
6. Press the Menu key.
7. Click Save.
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