BlackBerry RBA40GW Users Manual
BlackBerry 7100
BlackBerry 7130
Version 4.1
User Guide
BlackBerry® 7100 Series Model Number: RAQ4xGW
BlackBerry® 7130 Series Model Number: RBA4xGW
Last modified: 13 February 2006
Part number: SWD_X_HH(EN)-067.005
At the time of publication, this documentation is based on BlackBerry Handheld Software version 4.1.
Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback.
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Contents
1 Enterprise activation............................................................................................................................................9
2 Phone..................................................................................................................................................................... 11
3 Email messages .................................................................................................................................................. 19
4 PIN messages ...................................................................................................................................................... 25
5 SMS messages.....................................................................................................................................................27
6 MMS messages.....................................................................................................................................................31
7 Search...................................................................................................................................................................35
8 Attachments ........................................................................................................................................................37
9 Synchronizing data .............................................................................................................................................41
10 Backing up and restoring device data ............................................................................................................43
11 Typing ...................................................................................................................................................................45
12 Browser................................................................................................................................................................ 49
13 Downloading .......................................................................................................................................................53
14 Contacts ............................................................................................................................................................... 57
15 Calendar ............................................................................................................................................................... 61
16 Tasks .................................................................................................................................................................... 65
17 Memos ..................................................................................................................................................................67
18 Alarm.................................................................................................................................................................... 69
19 Calculator..............................................................................................................................................................71
20 Bluetooth.............................................................................................................................................................. 73
21 Date and time...................................................................................................................................................... 75
22 Profiles.................................................................................................................................................................. 77
23 Screen display ......................................................................................................................................................81
24 Language..............................................................................................................................................................85
25 Power and battery ..............................................................................................................................................87
26 Network coverage ............................................................................................................................................. 89
27 SIM card ............................................................................................................................................................... 91
28 Security ................................................................................................................................................................93
29 Third-party program control............................................................................................................................ 99
30 BrickBreaker ...................................................................................................................................................... 103
31 Service books.....................................................................................................................................................105
32 Frequently asked questions............................................................................................................................ 107
33 General — frequently asked questions......................................................................................................... 109
34 Phone — frequently asked questions .............................................................................................................. 111
35 Email and PIN messages — frequently asked questions ........................................................................... 115
36 SMS messages — frequently asked questions.............................................................................................. 121
37 MMS messages — frequently asked questions ........................................................................................... 123
38 Attachments — frequently asked questions ................................................................................................ 125
39 Synchronization — frequently asked questions.......................................................................................... 129
40 Browser — frequently asked questions......................................................................................................... 133
41 Contacts — frequently asked questions ........................................................................................................137
42 Calendar — frequently asked questions....................................................................................................... 139
43 Bluetooth — frequently asked questions ...................................................................................................... 141
44 Security — frequently asked questions ........................................................................................................ 143
45 Shortcuts ............................................................................................................................................................ 145
46 Legal notice ....................................................................................................................................................... 147
Index ...................................................................................................................................................................149
Enterprise activation
1
About enterprise activation
Activate the device over the wireless network
Verify activation status
About enterprise activation
Use the enterprise activation feature to integrate your
BlackBerry® device with your corporate Microsoft®
Outlook®, IBM® Lotus Notes®, or Novell® Groupwise®
email account if you have access to a BlackBerry
Enterprise Server™ version 4.0 or later. You can also
use the enterprise activation feature to load or restore
device data that is saved as part of an automatic
wireless backup, personal information management
synchronization, or wireless email reconciliation.
If you have access to a BlackBerry Enterprise Server
version 4.0 or later, and Enterprise Activation does not
appear in the device options, verify with your service
provider that your device is provisioned for enterprise
activation. If your device is provisioned for the service
and the option does not appear, contact your system
administrator.
If you do not have access to a BlackBerry Enterprise
Server version 4.0 or later, see the printed
documentation that accompanied your device for
more information about integrating your device with
an email account.
2. In the device options, click Advanced Options.
3. Click Enterprise Activation.
4. Type your corporate email address and the
password provided to you by your system
administrator.
5. Click the trackwheel.
6. Click Activate.
Note:
Limit the use of your BlackBerry® device until
enterprise activation is complete.
Related topic
Why are some messages already on my device? (See
page 116.)
Verify activation status
If the BlackBerry® device has not yet been activated,
or you are upgrading your software, Enterprise
Activation might appear on the Home screen. Click
Enterprise Activation to check the activation status.
If Enterprise Activation does not appear on the Home
screen, in the device options, click Enterprise
Activation to check the activation status.
Activate the device over the wireless
network
1. Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network.
User Guide
10
Phone
2
Find your phone number
Make phone calls
Make emergency calls
Make calls using speed dial
Check voice mail
Answer calls
Mute calls
Place calls on hold
Adjust the phone volume
Turn on and off speakerphone
Alternate between two calls
Use other programs during calls
Dial using letters
Make conference calls
Assign speed dial numbers to keys
Log calls
Block calls
Forward calls
Set call waiting
Set default country and area codes
Set corporate extension dialing
Set voice mail options
Set the TTY option
Turn on telecoil mode
Set the default call volume
Tur n on fix ed dialing
Reset call timers
Phone shortcuts
Phone — frequently asked questions
Find your phone number
In the phone, the My Number field displays your
phone number.
Make phone calls
On the Home screen, type a phone number. Press the
Send key. To end the call, press the End key.
Notes:
Press the Send key on any screen to open the phone.
Select a contact, call log, or phone number link on any
screen and press the Send key to make a call.
Related topics
Add pauses or waits (See page 59.)
Can I use the phone when the device or keyboard is
locked? (See page 111.)
Make emergency calls
You should be able to make emergency calls even if
your BlackBerry® device is locked or the SIM card is
not inserted. If your device is not connected to the
wireless network, it should connect automatically
when the emergency call is initiated. If you are outside
of a wireless network coverage area and the SOS
coverage indicator appears, you can only call
emergency numbers.
User Guide
To make an emergency call, perform one of the
following actions:
• Unlocked keyboard or device: In the phone, type
the emergency number. Press the Send key.
• Locked keyboard or device: Click the trackwheel.
Click Emergency Call. Click Yes.
Note:
Emergency calls can only be made to official
emergency access numbers, for example 911 in North
America, or 112 in the European Union and other
countries.
Make calls using speed dial
In the phone, hold the key that is assigned to the
contact or phone number.
Note:
You can also use speed dial to make a phone call on
the Home screen or in a messages list.
Related topics
Assign speed dial numbers to keys (See page 13.)
Change speed dial numbers (See page 14.)
Answer calls
To answer a call, click Answer. If you do not want to
answer a call, click Ignore.
If you are already connected to a call and you receive
another call, perform one of the following actions:
• To end your current call and answer the incoming
call, click Answer - Drop Current.
• To place the current call on hold and answer the
incoming call, click Answer - Hold Current.
• To end all current calls and answer the incoming
call during a conference call, click Answer - Drop
All.
To end a call, press the End key.
Note:
You can also press the Send key to answer a call. If
you are already connected to a call and you receive
another call, press the Send key to place the current
call on hold and answer the incoming call.
Related topics
Can I use the phone when the device or keyboard is
locked? (See page 111.)
Use Bluetooth wireless technology during a call (See
page 74.)
Check voice mail
On the Home Screen, click Voicemail.
Notes:
The Voicemail icon is unavailable if no voice mail
number is specified in the phone options.
Depending on your theme, the number of new or
unheard voice mail messages might appear in the
device status section of the screen and beside the
program name.
Related topic
Set voice mail options (See page 16.)
12
Mute calls
To mute a call using the Mute button, press the Mute
button. To turn off mute, press the Mute button again.
To mute a call using the trackwheel, click the
trackwheel. Click Mute. To turn off mute, click the
trackwheel. Click Turn Mute Off.
Place calls on hold
To place a call on hold, click the trackwheel. Click
Hold. To resume the call, click the trackwheel. Click
Resume.
2: Phone
Adjust the phone volume
During a call, roll the trackwheel up to increase the
volume or roll the trackwheel down to decrease the
volume.
Turn on and off speakerphone
To turn on speakerphone, during a call, click the
trackwheel. Click Activate Speakerphone.
To turn off speakerphone, during a call, click the
trackwheel. Click Activate Handset.
Warning:
Do not hold the BlackBerry® device near your ear
while you use speakerphone. Hearing damage can
occur. See the BlackBerry Safety and Product
Information Booklet for more information about using
speakerphone safely.
Related topic
Use Bluetooth wireless technology during a call (See
page 74.)
Alternate between two calls
To alternate between two connected calls, click the
trackwheel. Click Swap.
Use other programs during calls
To use other device programs during a call, click the
trackwheel. Click Home Screen.
Dial using letters
To type letters when dialing a phone number, use the
multi-tap input method. Hold the Alt key. To type the
first letter on the key, press the key once. To type the
second letter on the key, press the key twice.
Note:
When you type a letter in a phone number, your
BlackBerry® device dials the number that is
associated with the letter on a conventional phone
keypad.
Make conference calls
1. During a call, press the Send key.
2. Type a phone number or select a contact.
3. Press the Send key.
4. During the second call, click the trackwheel.
5. Click Join.
Note:
When you add more than two numbers to a conference
call, place the conference call on hold before you call
the next phone number or contact.
Related topics
Manage contacts during a conference call (See page
13.)
Place calls on hold (See page 12.)
Manage contacts during a conference call
To speak privately with one contact, click the
trackwheel. Click Split Call.
To disconnect one contact from a conference call, click
the trackwheel. Click Drop Call. Select a contact. Click
the trackwheel.
To disconnect from a conference call without
disconnecting your contacts, click the trackwheel.
Click Tra ns fer .
Assign speed dial numbers to keys
1. In the phone, click the trackwheel.
2. Click View Speed Dial List.
13
User Guide
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
6. Click Add Speed Dial To <contact name>.
Note:
To assign a contact or phone number from the phone
to a speed dial key, select a contact or phone number.
Hold an unassigned key. Click OK.
Related topic
Change speed dial numbers (See page 14.)
Change speed dial numbers
In the phone, click the trackwheel. Click View Speed
Dial List. Click a contact or phone number. Perform
one of the following actions:
• To change the contact that is assigned to a speed
dial key, click Edit. Click a new contact. Click Add
Speed Dial To <contact name>.
• To assign the contact to a different speed dial key,
click Move. Roll the trackwheel to move the
contact. Click the trackwheel.
• To delete a contact from the speed dial list, click
Delete.
About call logs
Call logs appear when you open the phone. Missed
call logs also appear in a messages list. Depending on
your theme, missed calls might also appear on the
Home screen.
Log calls
To set whether call logs appear in a messages list, in
the phone options, click Call Logging. Select the call
log type that you want to appear in a messages list.
Press the Space key.
If you do not want any call logs to appear in a
messages list, select None. Press the Space key.
Related topics
About call logs
Manage call logs (See page 14.)
Can I set the phone to display frequently called
numbers? (See page 113.)
How do I change how long messages and phone call
logs remain in a messages list? (See page 118.)
Manage call logs
In the phone, or in a messages list, open a call log.
Click the trackwheel. Perform one of the following
actions:
• To add notes to the call log, click Add Notes.
• To edit call log notes, click Edit Notes.
• To forward call log notes, click Forward.
• To delete call log notes, in the open call log, click
the trackwheel. Click Edit Notes. Click the
trackwheel. Click Clear Field.
Block calls
1. In the phone options, click Call Barring.
2. Click the trackwheel.
3. Click Enable.
4. Click the trackwheel.
5. Click Save.
Related topics
Change the call blocking password (See page 14.)
Can I block calls? (See page 112.)
Change the call blocking password
1. In the phone options, click Call Barring.
14
2: Phone
2. Click the trackwheel.
3. Click Change Password.
4. Type your current password.
5. Click the trackwheel.
6. Type your new password.
7. Click the trackwheel.
8. Type your new password again.
9. Click the trackwheel.
Related topic
Can I block calls? (See page 112.)
Forward calls
1. In the phone options, click Call Forwarding.
2. Click the type of calls to forward.
3. Click Do Not Forward or the current forwarding
phone number.
4. Click Change Number.
5. Click a forwarding phone number.
6. Click the trackwheel.
7. Click Save.
Add call forwarding phone numbers
1. On the Call Forwarding screen, click a type of
calls to forward.
2. Click New Number.
3. Type a phone number.
4. Press the Enter key.
5. Click the trackwheel.
6. Click Close.
Related topic
How do I edit the phone number to which my calls are
forwarded? (See page 112.)
Delete call forwarding phone numbers
On the Call Forwarding screen, click the current call
forwarding number. Click Edit Numbers. Click a
phone number. Click Delete.
Related topic
How do I edit the phone number to which my calls are
forwarded? (See page 112.)
Note:
Before you enable call forwarding, verify that you have
call forwarding phone numbers added. Depending on
your SIM card, the phone numbers for your call
forwarding profiles might already be specified. You
might not be able to change them or add new ones.
Contact your service provider for more information.
Related topics
Add call forwarding phone numbers (See page 15.)
Delete call forwarding phone numbers (See page 15.)
Can I use call forwarding? (See page 112.)
How do I edit the phone number to which my calls are
forwarded? (See page 112.)
Set call waiting
In the phone options, click Call Waiting. Set the Call
Waiting Enabled field to Yes. Click the trackwheel.
Click Save.
Related topic
Can I use call waiting? (See page 112.)
About smart dialing
You can specify default country and area codes so that
any numbers that are specified as links, or any
numbers in your address book that do not contain
these codes, are dialed correctly.
15
User Guide
If you call a corporation frequently, you can also set
your smart-dialing options so that you do not have to
type the main number for the corporation. To call a
contact in the corporation, you only need to press the
X key and type the extension number.
Set default country and area codes
1. In the phone options, click Smart Dialing.
2. Set the Country Code and Area Code fields.
3. In the National Number Length field, set the
default length for phone numbers in your country.
4. Click the trackwheel.
5. Click Save.
Note:
When you calculate the default length for phone
numbers, include your area code and local number,
but do not include your country code or the National
Direct Dialing prefix.
Warning:
If you roam to another country and you change your
smart-dialing options, phone numbers for contacts in
your address book might not be dialed correctly.
Related topic
About smart dialing (See page 15.)
Related topic
About smart dialing (See page 15.)
Set voice mail options
In the phone options, click Voicemail. Type a voice
mail access number and any additional numbers, such
as a password or extension. Click the trackwheel. Click
Save.
Notes:
If your SIM card is provisioned for voice mail, the voice
mail access number might already appear on the
screen. If your BlackBerry device is configured to
enable you to edit the voice mail number on your SIM
card, the edits are saved on your SIM card. Contact
your service provider for more information about voice
mail for your SIM card.
If your SIM card is not provisioned for voice mail, you
can type the access number for a different voice mail
system.
About TTY
You can use text telephone (TTY) to make calls to, and
receive calls from, other TTY devices. If you connect
your BlackBerry® device to a TTY device, calls that you
receive on your device are converted to text.
When TTY is enabled, an indicator appears in the
device status section of the screen.
Set corporate extension dialing
1. In the phone options, click Smart Dialing.
2. In the Number field, type the main phone number
for a corporation.
3. Set how long the BlackBerry® device waits before
dialing an extension.
4. In the Extension Length field, set the default
length for extensions.
5. Click the trackwheel.
6. Click Save.
16
Note:
The TTY option is only available on some BlackBerry®
devices. Contact your service provider for more
information.
Set the TTY option
In the phone options, click TTY. Set the TTY Mode
field. Click the trackwheel. Click Save.
2: Phone
Related topics
About TTY (See page 16.)
Can I use a TTY device with my device? (See page 112.)
About telecoil mode
Depending on your BlackBerry® device, you might be
able to turn on telecoil mode. In telecoil mode, the
magnetic signal of the BlackBerry® device is modified
to an appropriate level and frequency response to be
picked up by hearing aids that are equipped with
telecoils.
When telecoil mode is turned on, an indicator (H-T)
appears in the device status section of the screen.
Turn on telecoil mode
Depending on your BlackBerry® device, you might be
able to turn on telecoil mode.
In the phone options, click Hearing Aid Mode. Set the
Mode Enabled field to Telecoil. Click the trackwheel.
Click Save.
Related topic
About telecoil mode (See page 17.)
About fixed dialing
If you enable fixed dialing number (FDN) mode, your
device only makes calls to contacts on your FDN list.
Your device can dial emergency numbers in FDN
mode, even if the numbers are not in the FDN list.
If your service provider plan includes SMS, you can
also send SMS messages to contacts on your FDN list.
Turn on fixed dialing
1. In the phone options, click FDN Phone List.
2. Click the trackwheel.
3. Click Enable FDN mode.
4. Type the PIN2 code provided by your service
provider.
5. Click the trackwheel.
Related topics
About fixed dialing (See page 17.)
Add contacts to the FDN list (See page 17.)
Manage fixed dialing entries (See page 18.)
Can I use FDN mode on my device? (See page 112.)
About default call volume
You can specify a default volume level that is used for
all calls, even if you adjusted the volume during a
previous call.
Set the default call volume
In the phone options, click General Options. Set the
Default Call Volume field. Click the trackwheel. Click
Save.
Related topic
About default call volume (See page 17.)
Add contacts to the FDN list
1. In the phone options, click FDN Phone List.
2. Click the trackwheel.
3. Click New.
4. Type the PIN2 code provided by your service
provider.
5. Click the trackwheel.
6. Type a name and a phone number.
7. Click the trackwheel.
8. Click Save.
Related topic
Can I use FDN mode on my device? (See page 112.)
17
User Guide
Manage fixed dialing entries
On the FDN list, click a contact. Click one of the
following menu items:
• Edit
• Delete
Reset call timers
1. In the phone, click the trackwheel.
2. Click Status.
3. Click Last Call or Total Calls.
4. Click Clear Timer.
5. Click the trackwheel.
6. Click Save.
Phone shortcuts
To open the phone, press the Send key.
To end a call, press the End key.
To call a selected contact or phone number, press the
Send key.
To call a speed dial number, hold the assigned key.
To add an extension to a phone number, press the X
key. Type the extension number.
To call your voice mail access number, hold 1.
To type a letter in a number field, hold the Alt key. To
type the first letter on a key, press the letter key once.
To type the second letter on a key, press the letter key
twice.
To turn on or turn off mute using the Mute button,
press the Mute button.
To turn on or turn off mute using the keypad, press the
exclamation point (!) key.
To turn speakerphone on and off during a call, press
the period (.) key.
To change the volume during a call, roll the
trackwheel.
To move to the top of the call log list in the phone,
press the Space key.
To insert a wait when typing a phone number, press
the exclamation point (!) key.
To insert a pause when typing a phone number, press
the comma (,) key.
To insert a plus sign (+) when typing a phone number,
hold 0.
18
Email messages
3
Open messages
Send email messages
Save draft messages
Add multiple contacts to a message
Set the importance level
Resend sent messages
Resend pending messages
Manage messages
File messages
View filed messages
Delete multiple messages at one time
Mark messages as opened or unopened
Search the messages list
Save a copy of messages sent from the device
Add an auto signature
Set an out-of-office reply
Create filters
Set folder redirection
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Email and PIN messages — frequently asked questions
Open messages
An unopened message appears in a messages list with
a closed envelope icon. After you open the message,
the closed envelope changes to an open envelope.
Note:
If your BlackBerry® device is integrated with more
than one email account, you might be able to open
messages from the message list for a specific email
account.
Send email messages
1. In a messages list, click the trackwheel.
2. Click Compose Email.
3. In the To field, type an email address or a contact
name.
4. Click the trackwheel.
5. Type a message.
6. Click the trackwheel.
7. Cl i ck Send.
Notes:
If a list of names appears as you type a contact name,
click a name to add that contact to your message.
If your BlackBerry® device is integrated with more
than one email account, you can select an account to
send the message from. At the top of the message, in
the Send Using field, press the Space key until the
preferred email account appears. You might also be
able to send messages from the message list for a
specific email account.
Related topic
Search for contacts in your company address book
(See page 59.)
User Guide
Save draft messages
To save a draft of a message, click the trackwheel.
Click Save Draft.
Add multiple contacts to a message
To add multiple contacts to a message, in a blank To or
CC field, type an email address, PIN number, or a
contact name.
To add a blind carbon copy (BCC) recipient, click the
trackwheel. Click Add Bcc.
To attach a contact to a message, click the trackwheel.
Click Attach Address.
Set the importance level
1. When composing a message, click the trackwheel.
2. Click Options.
3. Set the Importance field to High or Low.
4. Click the trackwheel.
5. Click Save.
Resend sent messages
To change the text in a sent message and resend it, in
the open message, click the trackwheel. Click Edit.
Change the text. Send the message.
To change the recipient of a sent message and resend
it, in the open message, click the trackwheel. Click
Edit. Click a contact. Click Change Address. Click a
new contact. Send the message.
To resend your message to the same contact, in the
open message, click the trackwheel. Click Resend.
Resend pending messages
Messages that appear in a messages list with a clock
icon are pending and should be resent automatically.
To manually resend the message, in the open
message, click the trackwheel. Click Resend. If your
message cannot be sent after a period of time, you
receive a message indicating that the message was
not sent successfully.
Manage messages
Open a message. Click the trackwheel. Click one of
the following menu items:
•Save
•Reply
•Forward
•Forward As
•Reply To All
• Delete
Notes:
To remove the original message from a reply, click the
trackwheel. Click Delete Original Text.
If your BlackBerry® device is integrated with more
than one email account, you might be able to manage
messages from the message list for a specific email
account.
File messages
To file a message, click the message. Click File. Click a
folder. Click File.
Notes:
To expand a folder, click a folder with a plus sign (+)
beside it. Click Expand.
To collapse a folder, click a folder with a minus sign (-)
beside it. Click Collapse.
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3: Email messages
Related topics
Can I file messages? (See page 117.)
View filed messages (See page 21.)
View filed messages
To display all filed messages in a messages list, in the
messages options, click General Options. Set the
Hide Filed Messages field to No. Click the
trackwheel. Click Save.
To view messages that are stored in a specific folder,
in a messages list, click the trackwheel. Click View
Folder. Click a folder. Click Select Folder.
Delete multiple messages at one time
To delete multiple messages, hold the Shift key and
select messages. Press the Backspace/Delete key.
To delete messages that you sent or received prior to
or on a specific date, click a date field. Click Delete
Prior.
Note:
When your email messages are reconciled between
your BlackBerry® device and your desktop email
program, any messages that you have deleted from
your device using the Delete Prior option are not
deleted from your desktop email program.
Save a copy of messages sent from the device
In the messages options, click Email Settings. Set the
Save Copy In Sent Folder field to Yes. Click the
trackwheel. Click Save.
Note:
Copies of sent messages are stored in the Sent Items
folder in your desktop email program.
About auto signatures
Your auto signature is added to your email messages
after you send them. The auto signature does not
appear on your BlackBerry® device when you compose
the message.
To add an auto signature from your device, your device
must be integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later.
Add an auto signature
1. In the messages options, click Email Settings.
2. Set the Use Auto Signature field to Yes.
3. Type an auto signature.
4. Click the trackwheel.
5. Click Save.
Related topic
Reconcile deleted messages (See page 41.)
Mark messages as opened or unopened
To change the status of a message, click a message.
Click Mark Opened or Mark Unopened.
To change the status of multiple unread messages to
read, click a date field. Click Mark Prior Opened.
Note:
You can also add an auto signature in the BlackBerry
Desktop Software. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to add an auto signature.
Related topic
About auto signatures (See page 21.)
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User Guide
About out-of-office replies
The out-of-office reply should be sent automatically to
a contact the first time that contact sends you an
email message.
To set an out-of-office reply on your BlackBerry®
device, your device must be integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later.
Set an out-of-office reply
1. In the messages options, click Email Settings.
2. Set the Use Out Of Office Reply field to Yes.
3. Type a reply.
4. If you use an IBM® Lotus Notes® desktop email
program, in the Until field, set the date on which
the out-of-office reply should be turned off.
5. Click the trackwheel.
6. Click Save.
Note:
You can also set an out-of-office reply in your desktop
email program. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to set an out-of-office reply.
Related topic
About out-of-office replies (See page 22.)
About filters
You can create filters to specify which email messages
are forwarded to your BlackBerry® device and which
messages remain in your desktop email program. To
forward messages to your device, when creating a
filter, select Forward with Level 1 Notification (sends
messages with higher priority) or Forward header
only (sends messages with only the To, Sent, and
From fields).
If the message does not meet any filter criteria and
should not be forwarded, set the If no filters apply,
send email to handheld field to No.
Filters are applied to messages based on the order in
which they appear. If you create multiple filters that
could apply to the same message, you must decide
which one should be applied first by placing that filter
higher in the list.
To create filters on your device, your device must be
integrated with an account that uses BlackBerry
Enterprise Server™ version 4.0 or later.
Create filters
1. In the messages options, click Email Filters.
2. Click the trackwheel.
3. Click New.
4. Set the filter information.
5. Click the trackwheel.
6. Click Save.
Notes:
To add a contact to the From or Sent to fields, click
the trackwheel. Click Select Name. Click a name.
Click Continue.
To make the filter detect messages from multiple
contacts, use semicolons to separate contacts in the
From or Sent to fields.
You can also use the BlackBerry Desktop Software to
create filters. If you use the BlackBerry Internet
Service™, log in to your account using a desktop
browser to create filters.
Related topics
About filters (See page 22.)
Manage filters (See page 23.)
Create filters quickly (See page 23.)
22
3: Email messages
Manage filters
Click a filter. Perform one of the following actions:
• To turn on the filter, select a filter. Press the
Space key.
• To view and edit a filter, click a filter. Click Edit.
• To move the filter higher or lower in the list, click
the filter. Click Move. Roll the trackwheel to move
the filter. Click the trackwheel.
• To delete the filter, click a filter. Click Delete.
Create filters quickly
In a messages list, click a message on which to base
your filter. Perform one of the following actions:
• To create a filter based on the sender, click Filter
Sender. Type a title. Click the trackwheel. Click
Save.
• To create a filter based on the subject, click Filter
Subject. Type a title. Click the trackwheel. Click
Save.
About folder redirection
If rules within your desktop email program direct new
messages into different folders, you must specify
which folders should forward messages to your
BlackBerry® device.
To set folder redirection on your device, your device
must be integrated with an account that uses
BlackBerry Enterprise Server™ version 4.0 or later.
Set folder redirection
1. In the messages options, click Email Settings.
2. Click the trackwheel.
3. Click Folder Redirection.
4. Select the check boxes beside the folders from
which messages should be forwarded.
5. Click the trackwheel.
6. Click Save.
Notes:
Make sure that you select the Inbox check box. If you
do not select the Inbox check box, messages are not
forwarded from this folder.
To select all your folders for redirection, including your
Sent Items folder, select the Select All check box.
Messages that are sent from your desktop email
program also appear on your BlackBerry® device.
You can also use the BlackBerry Desktop Software to
specify folder redirection settings. If you use the
BlackBerry Internet Service™, log in to your account
using a desktop browser to specify folder redirection
settings.
Related topics
About folder redirection (See page 23.)
How do I stop messages that are sent from my desktop
email program from appearing on my device? (See
page 119.)
How do I make changes to the folders on my device?
(See page 119.)
Show or hide the number of new or unread messages
Unread messages are messages that you have not
opened. New messages are messages that your
BlackBerry® device has received since you last opened
the messages list.
1. In a message list, click the trackwheel.
2. Click Options.
3. Click General Options.
4. In the Display Message Count field, perform one
of the following actions:
• To display counts for new messages, select
New.
23
User Guide
• To display counts for unread messages, select
Unread.
• To never display counts, select None.
5. Click the trackwheel.
6. Click Save.
Note:
Your theme might override the option that you set in
the Display Message Count field.
Hide the unread message indicator
1. In a message list, click the trackwheel.
2. Click Options.
3. Click General Options.
4. Set the Display New Message Indicator field to
No.
5. Click the trackwheel.
6. Click Save.
Note:
The Display New Message Indicator field appears only
if the Display Message Count field is set to Unread.
To view received messages or call logs for incoming
phone calls, in the messages list, press the Alt key + 3.
To view voice mail messages, in the messages list,
press the Alt key + 7.
To move to the last cursor position in a received
message, press 5.
Messages shortcuts
To open a selected message, press the Enter key.
To compose a message from the messages list, press
the comma (,) key.
To reply to a message, press the exclamation point (!)
key.
To forward a message, press the period (.) key.
To reply to all, press the question mark (?) key.
To move down a page, press 9.
To move up a page, press 3.
To view sent messages or call logs for outgoing phone
calls, in the messages list, press the Alt key + the
period (.) key.
24
PIN messages
4
About PIN messages
Find your PIN
Open messages
Send PIN messages
Save draft messages
Add multiple contacts to a message
Resend sent messages
Manage PIN messages
Delete multiple messages at one time
Mark messages as opened or unopened
Search the messages list
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
Email and PIN messages — frequently asked questions
About PIN messages
A personal identification number (PIN) uniquely
identifies each BlackBerry® device on the network. If
you know the PIN of another BlackBerry device user,
you can send a PIN message to that person. PIN
messages are not routed through an existing email
account.
When your PIN message is delivered to the recipient,
in a messages list, a D appears with a check mark
beside the PIN message.
Find your PIN
In the device options, click Status.
Note:
If your BlackBerry® device is integrated with an
account that uses BlackBerry Enterprise Server™
version 4.0 or later, your PIN appears on the
Enterprise Activation screen.
Send PIN messages
1. In a messages list, click the trackwheel.
2. Click Compose PIN.
3. In the To field, type a PIN or a contact name.
4. Type a message.
5. Click the trackwheel.
6. Click Send.
Note:
If a list of names appears as you type a contact name,
click a name to add that contact to your message.
Manage PIN messages
Open a message. Click the trackwheel. Click one of
the following menu items:
•Save
•Reply
•Forward
•Forward As
•Reply To All
• Delete
User Guide
Note:
To remove the original message from a reply, click the
trackwheel. Click Delete Original Text.
26
SMS messages
5
About SMS messages
Find your SMS number
Type an SMS number
Open SMS messages
Send SMS messages
Add contacts to an SMS message
Save draft messages
Manage SMS messages
Resend sent SMS messages
Enable cell broadcast messages
Manage cell broadcast channels
Delete multiple messages at one time
Mark messages as opened or unopened
Search the messages list
Search for PIM items
Leave SMS messages on a SIM card
Show or hide the number of new or unread messages
Hide the unread message indicator
Messages shortcuts
SMS messages — frequently asked questions
You can send SMS messages to contacts who have
SMS-compatible phone numbers. You can also
forward SMS messages as PIN or email messages.
Find your SMS number
In the phone, the My Number field displays your
phone number. If your BlackBerry® device is enabled
for SMS, this number is also your SMS number.
Type an SMS number
When you type an SMS-compatible number, include
the country code and the area code.
Note:
In the phone options, set your smart-dialing options to
avoid typing the country code and area code.
Related topic
About smart dialing (See page 15.)
Open SMS messages
An unopened SMS message appears in a messages list
with a closed italic envelope icon. After you open the
message, the closed italic envelope changes to an
open italic envelope.
About SMS messages
With an SMS-compatible phone number, you can send
and receive short message service (SMS) messages.
An SMS-compatible number is a phone number that
your service provider enables for SMS.
Send SMS messages
1. In a messages list, click the trackwheel.
2. Click Compose SMS.
3. Click [Use Once].
4. Click SMS.
User Guide
5. Type the SMS-compatible phone number.
6. Click the trackwheel.
7. Cl i ck Continue.
8. Type a message.
9. Click the trackwheel.
10. Click Send.
Note:
If you have added contacts to the address book, you
can select a contact from the list after you click
Compose SMS.
To send an SMS message quickly from the phone, type
an SMS-compatible phone number. Click the
trackwheel. Click SMS<XXXXXXX>.
Related topic
Why can’t I send SMS messages? (See page 121.)
Add contacts to an SMS message
When composing an SMS message, click the
trackwheel. Click Add Recipient.
Note:
You can send an SMS message to up to ten recipients.
Related topic
Type an SMS number (See page 27.)
Note:
To remove previous SMS messages from a reply
message, click the trackwheel. Click Remove History.
Resend sent SMS messages
To resend an SMS message to the same contact, in the
message, click the trackwheel. Click Resend.
Note:
If you send an SMS message to multiple contacts and
the message does not reach one or more contacts,
click Resend to resend the message to the contacts
who did not receive it initially.
About cell broadcast messages
If your service provider supports cell broadcasting and
provides you with access to a cell broadcasting
channel, you can receive broadcast messages from the
wireless network. These SMS messages can
communicate information about weather, sports,
traffic, or other news directly to your device. Contact
your service provider for more information about cell
broadcasting.
The cell broadcast channels that you subscribe to
determine the kind of cell broadcast messages that
you receive. Contact your service provider for more
information.
Manage SMS messages
Open a message. Click the trackwheel. Click one of
the following menu items:
•Save
•Reply
•Forward
•Forward As
•Delete
28
Enable cell broadcast messages
1. In the device options, click Advanced Options.
2. Click Cell Broadcast.
3. Set the Cell Broadcasting Service field to On.
4. Click the trackwheel.
5. Click Save.
Related topic
About cell broadcast messages (See page 28.)
Manage cell broadcast channels
In the device options, click Advanced Options. Click
Cell Broadcast. Click a channel in the list. Perform
one of the following actions:
• To receive messages from a channel, click Add
Channel.
• To set a name for the selected channel, click Set
Nickname.
• To stop receiving messages from the selected
channel, click Disable.
• To delete the selected channel, click Delete
Channel.
Note:
To specify the languages for cell broadcast messages,
click a cell broadcast language. Click Enable.
Related topic
About cell broadcast messages (See page 28.)
5: SMS messages
29
User Guide
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