BlackBerry Curve Series User manual

BlackBerry Curve Series

BlackBerry Curve 9350/9360/9370 Smartphones

User Guide

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1735726-0810041221-032

Contents

Quick Help.......................................................................................................................................................................................................... 6

Getting started: Your smartphone..................................................................................................................................................................... 6

How to: Top 10................................................................................................................................................................................................... 20

Tips: Top 10........................................................................................................................................................................................................ 23

Personalise: Top 10............................................................................................................................................................................................ 31

Troubleshooting: Top 10.................................................................................................................................................................................... 34

Tips and shortcuts.............................................................................................................................................................................................. 39

Tips: Doing things quickly................................................................................................................................................................................... 39

Tips: Extending battery life................................................................................................................................................................................. 39

Tips: Finding apps............................................................................................................................................................................................... 41

Tips: Freeing and conserving storage space....................................................................................................................................................... 41

Tips: Updating your software............................................................................................................................................................................. 42

Tips: Keeping your information safe.................................................................................................................................................................. 43

Tips: Managing indicators.................................................................................................................................................................................. 43

Phone shortcuts................................................................................................................................................................................................. 44

Message shortcuts.............................................................................................................................................................................................. 45

File and attachment shortcuts........................................................................................................................................................................... 46

Typing shortcuts................................................................................................................................................................................................. 47

Media shortcuts................................................................................................................................................................................................. 48

Browser shortcuts.............................................................................................................................................................................................. 49

Calendar shortcuts............................................................................................................................................................................................. 50

Search shortcuts................................................................................................................................................................................................. 50

Map shortcuts.................................................................................................................................................................................................... 51

Troubleshooting: Shortcuts................................................................................................................................................................................ 51

Phone................................................................................................................................................................................................................. 52

How to: Phone.................................................................................................................................................................................................... 52

Troubleshooting: Phone..................................................................................................................................................................................... 68

Voice commands................................................................................................................................................................................................ 71

How to: Voice commands................................................................................................................................................................................... 71

Troubleshooting: Voice commands.................................................................................................................................................................... 73

Messages............................................................................................................................................................................................................ 74

How to: Messages.............................................................................................................................................................................................. 74

Email................................................................................................................................................................................................................... 79

Text messages.................................................................................................................................................................................................... 97

PIN messages...................................................................................................................................................................................................... 105

Attachments....................................................................................................................................................................................................... 108

Security options for messages............................................................................................................................................................................ 111

Files and attachments........................................................................................................................................................................................ 125

How to: Files....................................................................................................................................................................................................... 125

Troubleshooting: Files........................................................................................................................................................................................ 130

Media................................................................................................................................................................................................................. 132

How to: Media.................................................................................................................................................................................................... 132

Music.................................................................................................................................................................................................................. 137

Videos................................................................................................................................................................................................................. 140

Video camera..................................................................................................................................................................................................... 142

Camera............................................................................................................................................................................................................... 145

Pictures............................................................................................................................................................................................................... 150

Voice notes......................................................................................................................................................................................................... 154

Ringtones, sounds and alerts............................................................................................................................................................................. 156

How to: Ringtones, sounds and alerts................................................................................................................................................................ 156

Troubleshooting: Ringtones, sounds and alerts................................................................................................................................................. 159

Browser.............................................................................................................................................................................................................. 160

How to: Browser................................................................................................................................................................................................. 160

Troubleshooting: Browser.................................................................................................................................................................................. 171

Calendar............................................................................................................................................................................................................. 173

How to: Calendar................................................................................................................................................................................................ 173

Troubleshooting: Calendar................................................................................................................................................................................. 181

Contacts.............................................................................................................................................................................................................. 183

How to: Contacts................................................................................................................................................................................................ 183

Troubleshooting: Contacts................................................................................................................................................................................. 190

Clock................................................................................................................................................................................................................... 191

How to: Clock..................................................................................................................................................................................................... 191

Troubleshooting: Clock....................................................................................................................................................................................... 194

Tasks and memos............................................................................................................................................................................................... 195

Create a task or memo....................................................................................................................................................................................... 195

Send a task or memo.......................................................................................................................................................................................... 195

Change or delete a task or memo...................................................................................................................................................................... 195

Change the status of a task................................................................................................................................................................................ 195

Hide completed tasks......................................................................................................................................................................................... 196

Show tasks in the calendar................................................................................................................................................................................. 196

Synchronising tasks and memos......................................................................................................................................................................... 196

About categories................................................................................................................................................................................................ 198

Categorise a contact, task or memo................................................................................................................................................................... 198

Create a category for contacts, tasks or memos................................................................................................................................................ 198

Turn off the prompt that appears before you delete items............................................................................................................................... 199

Typing................................................................................................................................................................................................................. 200

How to: Typing................................................................................................................................................................................................... 200

Troubleshooting: Typing..................................................................................................................................................................................... 205

Keyboard............................................................................................................................................................................................................ 207

How to: Keyboard............................................................................................................................................................................................... 207

Troubleshooting: Keyboard................................................................................................................................................................................ 208

Language............................................................................................................................................................................................................ 209

How to: Language............................................................................................................................................................................................... 209

Troubleshooting: Language................................................................................................................................................................................ 210

Screen display..................................................................................................................................................................................................... 211

How to: Screen display....................................................................................................................................................................................... 211

Troubleshooting: Screen display........................................................................................................................................................................ 214

GPS technology................................................................................................................................................................................................... 215

How to: GPS technology..................................................................................................................................................................................... 215

Troubleshooting: GPS technology...................................................................................................................................................................... 216

Maps................................................................................................................................................................................................................... 217

How to: Maps..................................................................................................................................................................................................... 217

Troubleshooting: Maps...................................................................................................................................................................................... 221

BlackBerry Device Software............................................................................................................................................................................... 229

How to: BlackBerry Device Software.................................................................................................................................................................. 229

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 232

Manage Connections.......................................................................................................................................................................................... 233

Mobile network.................................................................................................................................................................................................. 233

Wi-Fi technology................................................................................................................................................................................................ 239

Bluetooth technology......................................................................................................................................................................................... 248

How to: Bluetooth technology........................................................................................................................................................................... 248

Troubleshooting: Bluetooth technology............................................................................................................................................................ 254

NFC technology.................................................................................................................................................................................................. 257

How to: NFC technology..................................................................................................................................................................................... 257

Troubleshooting: NFC technology...................................................................................................................................................................... 259

Smart accessories............................................................................................................................................................................................... 261

About the Smart Accessories application........................................................................................................................................................... 261

Set up a new dock.............................................................................................................................................................................................. 261

Change a dock profile......................................................................................................................................................................................... 261

Delete a saved dock profile................................................................................................................................................................................ 262

Power and battery.............................................................................................................................................................................................. 263

How to: Power and battery................................................................................................................................................................................ 263

Storage space and media cards.......................................................................................................................................................................... 265

How to: Storage space and media cards............................................................................................................................................................ 265

Tips: Storage space and media cards................................................................................................................................................................. 268

Troubleshooting: Storage space and media cards............................................................................................................................................. 269

Search................................................................................................................................................................................................................. 271

How to: Search................................................................................................................................................................................................... 271

Troubleshooting: Search.................................................................................................................................................................................... 274

SIM card.............................................................................................................................................................................................................. 275

How to: SIM card................................................................................................................................................................................................ 275

Security............................................................................................................................................................................................................... 278

How to: Security................................................................................................................................................................................................. 278

Troubleshooting: Security.................................................................................................................................................................................. 308

Service books and diagnostic reports................................................................................................................................................................. 310

Accept, delete or restore a service book............................................................................................................................................................ 310

Run a diagnostic report...................................................................................................................................................................................... 310

View, submit or delete a diagnostic report........................................................................................................................................................ 310

Set a default recipient for diagnostic reports..................................................................................................................................................... 311

I can't run or submit a diagnostic report............................................................................................................................................................ 311

Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 311

Synchronisation.................................................................................................................................................................................................. 312

How to: Synchronisation.................................................................................................................................................................................... 312

Troubleshooting: Synchronisation..................................................................................................................................................................... 315

Accessibility options........................................................................................................................................................................................... 317

How to: Accessibility.......................................................................................................................................................................................... 317

Calculator........................................................................................................................................................................................................... 322

Use the calculator............................................................................................................................................................................................... 322

Convert a measurement..................................................................................................................................................................................... 322

Glossary.............................................................................................................................................................................................................. 323

Legal notice........................................................................................................................................................................................................ 328

User Guide

Quick Help

Getting started: Your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Your BlackBerry smartphone at a glance

Quick Help

New in this release

This release includes a number of exciting new features and services, as well as some enhancements to existing features.

BlackBerry ID

A BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.

Voice enabled search

Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 271.

Home screen customisation

User Guide

Customise the home screen even more by hiding panels you don't use regularly and hiding icons in specific panels or all panels. For more information, see Show or hide a Home screen panel, 16 and Show, hide or find an application icon, 17.

NFC technology

NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files and event details. For more information, see

NFC technology, 257.

Touch-free call answering

You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a standard headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer

calls with a headset, 65.

Bluetooth enhancements

You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 109.

Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth

technology, 250.

Picture enhancements

When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.

Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken.

You can now view pictures in a slide show using transitions such a sliding, zooming and panning. For more information, see

Change your slide show options, 151.

Quick Help

About the BlackBerry ID

When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.

Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone or if you update your BlackBerry® Device Software on your smartphone.

Related information

Create a BlackBerry ID, 223 Change your BlackBerry ID information, 223

User Guide

Quick Help

Visit the Set-up application

The Set-up application helps you learn about navigation and typing, change options to personalise your BlackBerry® smartphone and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Set-up application should appear automatically the first time that you turn on your smartphone.

1. If the Set-up application does not appear automatically, on the Home screen or in a folder, click the Set-up icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Important keys

Keys on the front of your BlackBerry® smartphone

Trackpad

Escape

Send

End/Power

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry smartphone.

Keys on the top of your smartphone

Lock Lock your keyboard.

Keys on the right side of your smartphone

Volume/Mute

• Press the top and bottom keys to change the volume.

• Press and hold the top or bottom key to play the next or previous media file.

User Guide

Keys on the right side of your smartphone

Convenience key

Keyboard

Shift Capitalise letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Quick Help

• Before you take a picture or record a video, press the top or bottom key to zoom in or out.

• Press the middle key to mute a call or mute the volume.

• If supported, open the camera.

• If supported, take a picture.

• You can also customise this key.

Flashing LED

The LED on the top of your BlackBerry® smartphone flashes different colours to indicate different statuses.

Flashing LED colour

Green You're in a wireless coverage area. You can turn on or turn off

Blue Your smartphone is connected to a Bluetooth® enabled

Red A new message has arrived and your selected profile is set to

Description

this notification.

device. You can turn on or turn off this notification.

notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card.

User Guide

Flashing LED colour Description

Amber The battery power level for your smartphone is low, or your

smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone.

Related information

Turn off Bluetooth connection notification, 253 Turn on flashing LED notification for wireless coverage, 213

Quick Help

Icons

Application icons

You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All.

Depending on your BlackBerry® smartphone model, administrator and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World™ storefront.

To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide.

Setup

Power and lock

Messages

Setup

Options

Password Lock

Messages

Enterprise Activation

Activate a work email account using the BlackBerry® Enterprise Server.

Power Off

Saved Messages

User Guide

Added email address Added work email address

Text Messages

Instant messaging

Quick Help

Applications

Media

Instant Messaging folder

BBM™

Some applications might appear in this folder including applications that you download.

Windows Live™ Messenger for BlackBerry® smartphones

AOL® Instant Messenger™ Service for BlackBerry® smartphones

Google Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphones

Browser Manage Connections

Maps Help

Password Keeper Voice Dialling

Applications folder

Some applications might appear in this folder, including applications that you download.

Media folder

Videos

Pictures Music

Ringtones Voice Notes

Camera Video Camera

User Guide

Voice Notes Recorder Podcasts

Personal organiser

Contacts Calendar

Tasks MemoPad

Clock Calculator

Files

Documents To Go® Files

Social networking and mobile purchasing

BlackBerry App World™ Social Feeds

Quick Help

Facebook® for BlackBerry® smartphones Twitter® for BlackBerry® smartphones

BlackBerry Device Software update

A software update for the BlackBerry® Device Software is available.

A software update for the BlackBerry Device Software is ready to be installed.

Sounds and alerts

Normal profile

Loud profile Custom profile

Medium profile Silent profile

A software update for the BlackBerry Device Software is being downloaded.

A software update for the BlackBerry Device Software is stopped.

Phone Calls Only profile

User Guide

Games

Quick Help

Vibrate Only profile All Alerts Off profile

Games folder

Some applications might appear in this folder, including applications that you download.

Word Mole

BrickBreaker

Home screen icons

These icons are status indicators that appear at the top of the home screen.

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

New item

To clear this icon, open each item that has this indicator.

Sending data New item in the Social Feeds application

Receiving data System is busy

New BBM™ item

To clear this icon, open each chat that has this icon.

Roaming Unread message count

Update is available in the BlackBerry App World™ storefront

New BBM Groups item

Alarm is set Missed call count

Calendar reminder count Bluetooth® technology is turned on

Wi-Fi® technology is turned on NFC technology is turned on

Message inbox icons

These icons indicate the type or status of each message in your inbox.

User Guide

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.

Unread message New BBM™ item

To clear this indicator, open each chat that has this indicator.

Read message BBM chat is open

Draft message New BBM Groups item

Filed message New RSS item

Message with an attachment Message is being sent

Message is high priority Message has not been sent

Text message with an attachment Message has been sent

Text message Message has been delivered

Quick Help

Message has been read

Battery power level icons

These icons appear at the top of the Home screen and at the top of the screen in some applications.

Full battery

Low battery

Battery is charging

Typing icons

These icons appear in the upper-right corner of the screen when you type.

CAP lock (capital letter lock)

NUM lock (number lock) Current input language

Alt mode

Multi-tap mode

User Guide

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call Received call

Placed call Voice mail message

Calendar icons

These icons appear when you highlight a calendar entry.

Event reminder Recurring appointment

Meeting reminder Exception for recurring appointment

Notes

Quick Help

Camera icons

These icons appear at the bottom of the screen in the camera. You can click these icons.

View pictures

Geotagging is turned off Take another picture

Flash is turned on Flash is turned off

Automatic flash mode Scene mode

Geotagging is turned on

Video camera

These icons appear at the bottom of the screen in the video camera. You can click these icons.

Start recording

Send video Rename video

Delete video

Pause recording

User Guide

Your Home screen

Home screen at a glance

Use a picture as your smartphone wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

3. Press the

key > Set As Wallpaper.

Quick Help

Related information

My display changed, 214

Add a shortcut to your Home screen or Favourites panel

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels or media categories.

1. Browse to a website, or highlight the item that you want to create a shortcut for.

2. Press the key > Add to Home Screen.

• To change the name of the shortcut, type a new name.

• To change the location where the shortcut appears, change the Location field.

• To add the shortcut to your Favourites panel, select the Mark as Favourite check box.

3. Click Add.

Show or hide a Home screen panel

1. On the Home screen, press the key > Manage Panels.

2. Select or clear the checkbox for each panel.

Press the key > Save.

User Guide

Show, hide or find an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

• To see all your application icons, on the navigation bar, click All.

• To hide an application icon, highlight the icon. Press the can hide the icon in all panels or in the current panel only.

• To show all hidden application icons, press the key > Show All Icons.

• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appear beside the Hide Icon field.

Related information

My display changed, 214

key > Hide Icon. If the icon appears in other panels, you

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

Press the key.

• To move the application icon to a different location on the Home screen, click Move. Click the new location.

• To move the application icon into an application folder, click Move To Folder. Click an application folder.

• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.

Quick Help

Change where apps that you download appear

To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.

1. On the Home screen, press the

2. Change the Downloads Folder field.

Press the key > Save.

key > Options.

Change themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related information

My display changed, 214

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Accessibility.

3. Change the Home Screen Grid Layout field.

User Guide

Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

Quick Help

1. On the Home screen, press the

• To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

key > Options.

Add a message that appears when your smartphone is locked

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your smartphone is locked.

Press the key > Save.

Feature availability

The following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone.

Smartphone model Features such as GPS, the camera and video camera and

network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

A wireless service plan might affect which apps you can download and how you can download them.

User Guide

Quick Help

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services and

some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a web page or an application. For more information, contact your wireless service provider.

Wireless network The wireless network that your smartphone is connected to

might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Region Depending on your region, you might have the option to add

or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region.

Related information

Check what wireless networks your smartphone connects to, 233 Find more information, 20 BlackBerry Device Software, 229

User Guide

Quick Help

Find more information

• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help on

the Home screen or in an application menu.

• www.discoverblackberry.com: Find software, applications and accessories for your smartphone.

• Your wireless service provider website: Find information about your wireless network or wireless service plan.

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Set-up icon.

2. In the Set-up section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you will receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts (for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Synchronise email over the wireless network, 83 Change options for your personal email account, 90

About downloading apps with the BlackBerry App World

With the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps, personal productivity apps and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry

App World icon. Press the

key > Help.

User Guide

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone) or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

Quick Help

Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135

About using your smartphone as a tethered modem

Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry® smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet.

To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry® Desktop Software. To use your smartphone as a tethered modem with a BlackBerry® PlayBook™ tablet, you must pair your smartphone with your tablet using Bluetooth® technology.

While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection.

For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. In the contact list, press the

key > SIM Phone Book.

User Guide

2. Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

Quick Help

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

2. Press the

3. In the To field, do one of the following:

• Type a contact name.

• Press the key > Choose Contact. Click a contact.

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

Related information

Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment or location to a text message, 98

key > Compose Text Message.

key on the keyboard.

View a location on a map

1. On the Home screen, click the Maps icon.

2. Press the key > Find Location.

• To search for a point of interest such as a business or landmark, type the information for the point of interest in the Business search field at the top of the screen. Press the [Enter key icon] key on the keyboard to start search. Highlight the point of interest.

• To view a new location or address, type an address in the Location search field at the top of the screen. Highlight the location or address.

• To view a location for a contact, in the Find a shop, café etc. field, type the contact name. Highlight the contact information.

• To view a favourite location, in the Favourites section, highlight the location.

3. Press the key > View on Map.

If you are viewing a location other than your current location, to get directions to this location from your current location, press the Bluetooth® enabled GPS receiver to perform this task.

key > Get Directions. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with a

User Guide

Quick Help

Lock or unlock your smartphone

You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

• To lock the keyboard, press the key on the top of your smartphone.

• To unlock the keyboard, press the .

• To lock your smartphone with a password, on the Home screen or in a folder, click the icon.

•

To unlock your smartphone, enter your password. Press the

key on the keyboard.

Turn on or turn off flight mode

You should keep network connections turned off in certain places, such as on an aeroplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the Home screen, click the connections area at the top of the screen or click the Manage Connections icon.

• To turn on flight mode, click All Off.

• To turn off flight mode, click Restore Connections.

Related information

Turn on or turn off a network connection, 234 Turn on or turn off data service or set roaming options, 235

Turn off word substitution

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Spelling checkbox.

Press the

key > Save.

Tips: Top 10

Save time and maximise your efficiency with these quick tips.

User Guide

Quick Help

Tips: Finding apps

Look in a folder on your Home screen. Some apps are located in folders on your home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the Home screen.

Search for an app. On the Home screen, start typing the app name.

Verify that the app is installed. On the Home screen or in a folder, click the Options icon. Click

On the Home screen, press the key > Show All Icons. To

unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone.

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice mail message or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps and at the top of the Home screen.

Remove the new item indicator

Remove the unopened message indicator .

Identify an indicator.

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders.

• Mark a message as read. Highlight a message. Press the

key > Mark Read.

• Mark all messages that are prior to a date as read.

Highlight a date field. Press the key > Mark Prior

Read.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry®

User Guide

smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model and then click the Icons guide.

Quick Help

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Set your BlackBerry Desktop Software to check for updates automatically.

Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 229

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Check for Updates. Connect your smartphone to your

computer.

For instructions, see the Help in BlackBerry Desktop Software.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ringtone, setting the alarm, viewing notifications and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimise the panel and view the wallpaper.

Switch to another app.

Highlight and click the areas at the top of the Home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

User Guide

Note: The other app might still be running in the background.

Open an app with a convenience key. Press a convenience key on the side of your smartphone.

Note: You can customise which app a convenience key opens.

Use pop-up menus. Pop-up menus provide common available actions, and appear

in the centre of the screen. For example, you can use the popup menu in a message to file, forward or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

Switch to the Favourites, Media, Downloads and Frequent panels.

Add an app to the Favourites panel. Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper.

Related information

Change what happens when you type on the Home screen, 18 Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 224

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favourite.

On the Home screen, press the key > Options.

Quick Help

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off automatically.

You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you're finished with them.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the key > Close.

User Guide

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications or select a shorter ringtone

Delete the original text from a reply message

If your smartphone has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

Related information

Delete the original text from a reply message, 80 Change your ringtone, notifiers or reminders, 31 Turn on or turn off a network connection, 234 Set options for backlighting, 211 Set your smartphone to turn on and turn off automatically, 263

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Quick Help

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries and media files might help you conserve storage space.

Check how much free storage space you have.

Close any apps you're not using.

Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find and

Delete browsing history and clear the cache.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

On the Home screen or in a folder, click the Options icon. Click Device > Storage.

In an app, press the key > Close or press the key

until the home screen appears.

highlight a file. Press the key > Delete.

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the home screen, click the Messages icon or Calendar icon.

Press the key > Options.

User Guide

Quick Help

Stop storing sent messages on your smartphone.

Receive only the first section of long email messages, and choose whether to download more.

Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to

Reduce the size of pictures you take.

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

Related information

Copy, move, rename or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 266 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179 Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 270

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

32 GB. Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the

key > Options.

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password.

Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click

On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Security > Encryption.

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