Apple Express Fax,Modem User Manual



Express Fax/Modem

User’s Guide

K Apple Computer, Inc.

The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws.

Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors.

Apple, the Apple logo, APDA, AppleLink, AppleShare, AppleTalk, ImageWriter, LaserWriter, LocalTalk, Macintosh and MacTerminal are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

AppleTalk Remote Access, Finder, PowerBook, System 7, and TrueType are trademarks of Apple Computer, Inc.

Adobe, Adobe Illustrator, and PostScript are trademarks of Adobe Systems Incorporated, registered in the United States. Adobe Photoshop is a trademark of Adobe Systems Incorporated.

Hayes is a trademark of Hayes Microcomputer Products, Inc.

MacDraw, MacPaint, and MacWrite are registered trademarks of Claris Corporation.

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Touch-Tone is a trademark of Western Electric.

Simultaneously published in the United States and Canada.

Mention of third-party products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products.

Contents

Preface How to use This Book ix

Communications regulation information x

FCC and DOC information xi

Chapter 1 Introducing the Express Modem 1

Your modem package 2

Other materials 3

Other software you can purchase 3

AppleTalk Remote Access 3

On-line services 4

General communications applications 4

Modem design 4

Express Modem software 5

Express Modem features 5

Express Fax software 6

Express Fax features 6

Express Fax structure 7

Connecting your Macintosh 8

Installing the Express Modem software 9

iii

Chapter 2 Using Your Modem 11

What modems do 12

Setting up a connection 12

Determining the speed 13

Error control 13

Data compression 13

Reaching another modem 14

Chapter 3 Express Fax Quick Start 21

Using Fax Quick Send 22

If Fax Terminal will not open 28

Receiving your first fax 29

Getting ready to receive faxes 29

Checking for received faxes 30

Chapter 4 Getting the Most Out of Your Express Fax 33

Setting up the fax environment 34

Entering fax station information 34

Setting Preferences 35

Using Fax Sender 37

Selecting Fax Sender 37

Fax Sender Page Setup 38

Entering cover page information 39

Using a telephone credit card 41

Selecting a cover page 43

Automatic dialing 44

Using Fax Phone Book 45

Setting send time 49

Previewing a fax 50

Manual dialing 51

Monitoring a fax 54

ONTENTS

Accessing Fax Terminal 55

Forwarding a fax 57

Resetting the send time 58

Canceling a fax 60

Deleting faxes 61

Using the Fax Log 62

Receiving a fax 64

Setting Fax Terminal preferences for receiving 64

Checking for received faxes 65

Opening a fax document 67

Receiving manually 68

Chapter 5 Fax Viewer 69

Opening a fax 70

Viewing a fax 71

Positioning a document 71

Scrolling pages 71

Changing the page orientation 72

Improving fax display 72

Editing a fax 74

Cutting a page 74

Copying a page 74

Pasting a page 74

Clearing a page 75

Selecting a portion of a page 75

Resequencing a fax 77

Printing a fax 77

Converting a fax document to a PICT file 77

Forwarding a fax 79

ONTENTS

Chapter 6 Fax Cover 81

Customizing cover pages 82

Customizing fields 82

Positioning and resizing fields 85

Using the grid 86

Aligning fields 86

Adding graphics 89

Installing cover pages 93

Removing a cover page 94

Appendix A Technical Information 97

Express Modem control panel 98

Setting the modem 98

Monitoring the modem 98

Turning the modem on and off 99

Express Settings 100

Blind dialing 101

Auto-Answer 101

Wake Macintosh on ring 102

Speaker pop-up menu 102

Selecting the serial port 102

Express Status 103

Selecting Express Status 103

Communications Toolbox compatibility 104

Call management 105

Setting auto-answer at the application level 106

Answering manually 107

Software specifications 108

Hardware specifications 109

ONTENTS

Appendix B Modem Command Set 111

Modem states 112

Moving between command and on-line states 112

Using AT commands 113

Entering AT commands from MacTerminal 113

Commands documented in this appendix 115

Integrated (non-serial port) modems 115

Command set rules 115

AT command set 117

Special commands 117

Standard AT commands 118

S registers 123

Verbalize result codes 128

MNP-specific AT commands 134

ASCII character set 136

Appendix C Tips and Troubleshooting 137

Checking the installation 138

Glossary 153 Index 167

Checking the telephone line 139

Ve rifying that your software is installed 141

Common problems 142

Other screen display problems 145

Messages and alerts 146

Express Modem control panel status messages 146

Express Modem Tool alerts 147

Express Fax messages 147

Connecting to older modems 148

Setting up AppleTalk Remote Access 149

Setting up AppleLink 151

ONTENTS

vii

Preface

How to Use This Book

This manual provides complete information for operating the Express Modem.

It is assumed that you are familiar with basic Macintosh desktop operations. If not, refer to the manuals that come with your Macintosh.

m Chapter 1 explains how fax/modems work and describes the installation of

the Express Modem software.

m Chapter 2 covers the use of the Express Modem for data communications.

If you have never used a modem, you should read this part to familiarize yourself with modem operation. Use this chapter as a complement to communications software packages you may own.

m Chapters 3 through 6 cover the use of the Express Fax software for

sending and receiving faxes with your Macintosh. These chapters provide complete information on the easy-to-use Express Fax program.

In the back

m At the back of the book you’ll find appendixes, a glossary, and an index.

The appendixes include information on the modem technical specifications, the AT command set, and modem tips and troubleshooting.

Communications regulation information

The following information is provided in compliance with US FCC (Federal Communications Commission), Canadian DOC (Department of Communications).

Important

This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. See instructions if interference to radio or television reception is suspected.

Radio and television interference

The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly—that is, in strict accordance with Apple’s instructions—it may cause interference with radio and television reception.

This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices.

If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures:

m Turn the television or radio antenna until the interference stops. m Move the computer to one side or the other of the television or radio. m Move the computer farther away from the television or radio. m Plug the computer into an outlet that is on a different circuit from the television or radio.

(That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.)

If necessary, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. Or, contact an experienced radio/television technician for additional suggestions. You may find the following booklet helpful: Interference Handbook (stock number 004-000-00345-4). This booklet, prepared by the Federal Communications Commission, is available from the U.S. Government Printing Office, Washington, DC 20402.

Important

Changes or modifications to this product not authorized by Apple Computer, Inc., could void the FCC Certification and negate your authority to operate the product.

This product was tested for FCC compliance under conditions that included the use of shielded cables and connectors between system components. It is important that you use shielded cables and connectors to reduce the possibility of causing interference to radios, television sets, and other electronic devices. For Apple peripheral devices, you can obtain the proper shielded cables through an Apple-authorized dealer. For non-Apple peripheral devices, contact the manufacturer or dealer for assistance.

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DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the radio interference regulations of the Canadian Department of Communications.

Observation des normes—Classe B Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la Classe B prescrites dans les règlements sur le brouillage radioélectrique édictés par le Ministère des Communications du Canada.

Notify your local telephone company

Some telephone companies require that you notify the local business office when you hook up a modem to their lines.

Information you need in the United States

A label on the modem contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, provide this information to your telephone company.

m FCC ID number Part 15: BCGM7784

This number confirms that your modem has been approved by the FCC.

m FCC registration number Part 68

This number appears on your Macintosh.

m Ringer equivalence number: 0.7B

The ringer equivalence number (REN) is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your number is called. In most, but not all areas, the sum of RENs of all devices should not exceed five (5). To be certain of the number of devices you may connect to your line, as determined by the REN, you should call your telephone company to determine the maximum REN for your calling area.

m Model number: M7784 m Manufacturer: Apple Computer, Inc. m Telephone jack type: USOC, RJ-11

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Information you need in Canada

The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

Warning

Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority or electrician.

m Load number: 5

The load number (LN) assigned to each terminal device denotes the percentage of the total load to be connected to the telephone loop that is used by the device, to prevent overloading. The termination on a loop may consist of any combination of devices and is subject only to the requirement that the total of the load numbers of all devices does not exceed 100.

m Telephone jack type: CA-11

xii

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Telephone line problems

If your telephone doesn’t work, there may be a problem with your telephone line. Disconnect the modem to see if the problem goes away. If it doesn’t, report the problem either to your local telephone company or to your company’s telecommunications people.

Consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance. The telephone company may ask you to disconnect this equipment from the network until the problem has been corrected or you are sure that the equipment is not malfunctioning.

If your modem causes harm to the telephone network, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isn’t practical, you will be notified as soon as possible. You will be advised of your right to file a complaint with the FCC.

Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. If the telephone company makes such changes, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service.

Important

The modem will not work with party lines, cannot be connected to a coin-operated telephone, and may not work with a digital private exchange (PBX).

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xiii

Introducing the Express Modem

In this chapter

This chapter informs you about

m Your modem package m Other materials m Modem design m Express Modem capabilities and features m Express Fax capabilities and features m Connecting your Macintosh m Installing the Express Modem software

Before you begin

Before connecting your Macintosh to your telephone line, be sure you have everything you need.

Your modem package

The Express Modem package contains:

m the Express Fax/Modem User’s Guide m a length of telephone cord m a disk containing the modem and fax software m depending on your CPU model, a country Data Access Arrangement (not

pictured here)

If you’re missing something, see the service and support materials that came with your computer for a number to call.

The contents of your package are shown below.

Express Fax/Modem User’s Guide

Express Modem Install

disk

Telephone cord

Note: Your telephone cord may look different from the one pictured. Te lephone connectors vary by region. Your package contains the telephone cord appropriate for your region.

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Other materials

To use your Express Modem, you may also need: m A modular connector on your telephone line If your telephone cord

cannot be removed from the wall or has a non-standard jack, you’ll need a modular adapter or a new telephone system that provides a modular jack. Ask your local telephone retailer for assistance in selecting the most appropriate solution for a modular jack.

m An analog telephone line The Express Modem is designed for use with a

traditional telephone system (also called an analog system). Most homes use an analog system.

m Communications Toolbox compatible software The Express Modem

comes with CTB compatible fax software. If you plan to use a terminal emulator or other data communications package, you must purchase it separately. It should be CTB compatible.

m PowerBook options Depending on the PowerBook model you have, you

can purchase an approved travel adapter for correct modem configuration in the country you’re visiting. Ask your Apple dealer for details.

Other software you can purchase

In addition to the Express Modem and Express Fax software, you can purchase communications software, such as MacTerminal, that fits your own needs. A few types of software are discussed below.

AppleTalk Remote Access

AppleTalk Remote Access software allows you to connect to your office AppleTalk network over telephone lines. With AppleTalk Remote Access you can work anywhere there is a phone line, transferring files and accessing electronic mail, printers, servers, and other network devices. The high speed of the modem (up to 14400 bps) makes the connection time shorter and therefore less expensive. See “Setting up AppleTalk Remote Access” in Appendix C.

N T R O D U C I N G T H EEXPRESSMODEM

On-line services

On-line services offer connection to data bases, bulletin boards, and a variety of other services. Access software is provided at subscription time.

General communications applications

General communications applications allow simple terminal emulation, file transfer, and remote connection. This type of software gives you the broadest range of options, and allows you to take full control of your modem if you decide to use the direct modem AT commands described in Appendix B.

If you want to use your modem for purposes beyond on-line services for example to send a file from your computer to a friend’s computer, you should acquire software compatible with the Macintosh Communications To olbox, such as MacTerminal. However, the Express Modem supports most non-CTB compatible applications.

Some of the information in this guide may not apply to your particular communications software. For in-depth information, see the user’s guide that comes with the communications software you purchase.

. See also: Appendix A, “Communications Toolbox compatibility.”

Modem design

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Communications capabilities are built into your modem, but you can’t use them without installing the Express Modem and Fax software.

Once installed, the modem software and hardware work together as a team. Many of the modem’s traditional functions, such as data compression, are handled by the software.

With most commercially available modems, if you want to take advantage of improved technology, you must buy new hardware. The advantage of having a software modem is that you can easily upgrade your modem just as you upgrade any other software. As such, you can obtain the latest improvements by upgrading your software from a disk or server.

Express Modem software

The Express Modem software consists of: m Express Modem, a control panel, available from the Apple Menu, for

turning the modem application on and off, controlling the modem, and monitoring modem status

m Express Modem Tool, a tool compatible with the Macintosh

Communications Toolbox for setting up and using your modem

Express Modem features

Here is a summary of Express Modem features:

m Hayes compatible m High-speed data transfer at up to 14400 bits per second (bps) m Error control for data integrity and reliability; data compression for

increased data throughput (up to 4 to 1)

m Simple interface that automatically allows the modem to make the best

connection without bothersome setup

m Easy upgrades and feature enhancement at lower cost

N T R O D U C I N G T H EEXPRESSMODEM

Express Fax software

The Express Fax software consists of five programs to handle fax functions: m Fax Terminal, a program for monitoring faxes during send and receive,

available from the Apple menu

m Fax Viewer, a program for viewing faxes you have sent or received m Fax Sender, a printer driver for sending faxes and managing addresses m Fax Extension, a system extension for managing send and receive between

the fax software and the modem

m Fax Cover, a program for making fax cover pages

Express Fax features

The Express Fax software supports Group 3 fax send and receive capability. Express Fax allows you to convert any Macintosh program document to fax format and send it to another computer capable of receiving faxes or to a dedicated fax machine. Express Fax allows you to receive a fax from a Group 3 remote fax device.

Here is a summary of Express Fax features:

m Easy send and forward of fax documents by printing to a remote fax device m Fax receive m V.17, V.29, and V.27 ter CCITT high-speed, reliable fax send and receive

(14400, 12000, 9600, 7200, 4800, 2400) for Group 3 fax

m Shortcut selection of Fax Sender m Viewing, printing, forwarding, and copying of faxes m Fast imaging m Fax Quick Send m Te lephone credit card support m Fax smoothing feature that dramatically improves fax display m Personalized fax cover page design

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Express Fax structure

The Express Fax programs handle assembly, transmission, and reception of faxes. The following diagram shows how the programs interrelate.

Fax Cover

Run this application to manage cover pages

Attach cover

Prepare a document

in your application.

Press Shift-Control

keys while choosing

Fax from File Menu

Fax Sender

Appears in place of Print dialog box

ForwardSend

Fax Terminal

Opens automatically when you send or receive a fax

Fax Extension

Manages send and receive between Fax Te rminal and Express Modem

Forward

View

Save

Fax Viewer

Run this application to view sent and received faxes

Express Modem

N T R O D U C I N G T H EEXPRESSMODEM

Connecting your Macintosh

To link your Macintosh to your telephone line, connect one end of the telephone cord to your Macintosh and the other to your telephone line.

1Make sure that your computer is turned off.

2 Locate the internal modem on the back of your computer (RJ-11 receptacle).

3Plug one end of the cord into your computer’s internal modem jack receptacle.

Internal Modem port icon

Internal Modem port jack receptacle

Modem connector (RJ-11)

Note: The Internal Modem port in your CPU may be different than the port pictured above.

4Plug the other end of the cord into your telephone wall jack.

If a telephone is plugged into the jack you want to use, unplug your telephone cord from the jack.

Note: Before attempting to use your modem over the telephone lines, make sure the modem is properly connected.

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Installing the Express Modem software

The Installer places items in your System Folder and Extensions folder. Some of these items are control panels and programs that you will use to send and receive data and fax.

Note: If you are reinstalling or upgrading the modem and fax software, the installer will not overwrite any existing fax phone book or cover pages.

. See also: Chapter 2, “Using Your Modem,” and refer to the user’s guide that came with your communications software. To send and receive faxes, see Chapter 3, “Express Fax Quick Start.”

1 Turn your computer on, and wait until the desktop appears.

2 Insert the Express Modem disk in your disk drive and, if necessary, double-click the disk

icon to open the Install window.

The Express Modem window opens.

3 To open the Installer, double-click the Installer icon.

N T R O D U C I N G T H EEXPRESSMODEM

The Easy Install dialog box appears. Easy Install automatically detects the Macintosh model you are using and installs the software correctly.

4Make sure that the hard disk indicated in the box is where you want to install the

software.

If the wrong disk name appears, click the Switch Disk button until the correct disk name appears.

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5 Click Install.

A message informs you when the installation has been successfully completed.

6Click Restart to restart your computer and activate the software.

. See also: Appendix A for information on using the Express Modem control panel.

Using Your Modem

In this chapter

This chapter informs you about

m What modems do m Reaching another modem

Before you begin

If you have followed the installation steps in Chapter 1, you are ready to connect to another modem.

What modems do

Before two computers can exchange data via a modem connection, they must be able to recognize each other and agree on how data will be transmitted. Without modems, computers cannot exchange data over long distances because the signal will degrade after a few meters. Therefore, to pass across the PSTN (Public Switched Telephone Network), digital information from your computer is converted to a sound modulated signal. The signal is reconverted to digital by the receiving modem.

Modems also dial and establish connections between computers. They control the flow of data across the telephone line so transmission takes place with optimal speed and accuracy.

Setting up a connection

When two computers connect through their modems, the modems’ first task is to reach agreement on speed, error control, and data compression. Reaching agreement is called handshaking.

Handshaking is equivalent to saying, “I’m German; you’re French, but we both speak English. So let’s speak English a little slowly. If we’re both English, we can speak more quickly.”

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Your modem is already set to automatically make the best possible handshaking agreement. See Appendixes A and B for a complete list of specifications and default settings.

In general, it is best to accept your modem’s automatic settings. If you want to set your own speed, error control method, and data compression type, see the user’s guide that came with your communications software and the AT command set in Appendix B.

Determining the speed

Initially, your modem tries to connect at 14400 bps, its fastest speed. If the remote modem can’t connect at 14400 bps, your modem falls back to the next highest speed. Fallback continues until the two modems agree on their capabilities.

Error control

Error control is used by modems to check data for errors. Your modem and the remote modem must agree on an error control method. Your modem will try to use a method called V.42 and MNP class 2–4. If the remote modem doesn’t support this type of error control, both fall back until an agreement is reached.

Data compression

Data compression increases the speed of your modem by eliminating gaps and redundancies from the data. For instance, if you connect at 14400 bps with data compression enabled, the speed can increase up to 4 times the non-compression speed.

Your modem uses a type of data compression called V.42 bis or MNP class 5. If the remote modem doesn’t support these types of data compression, it will not use any.

SINGYOURMODEM

Reaching another modem

The following example uses MacTerminal, CTB compatible communications program. To use your communications software, you must select the modem connection tool that corresponds to your modem, in this case the Express Modem Tool. Most communications programs are similar, so you can probably use this example with your own software.

1Double-click the Sound control panel icon in the Control Panels window.

The Sound control panel appears.

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. See also: “Express Modem control panel” for additional speaker and other settings and “Communications Toolbox Compatibility” for using non-Communications Toolbox applications in Appendix A.

2If necessary, set the speaker volume above the lowest mark in the Sound control panel

then close the control panel.

Increasing the speaker volume allows you to listen as the modem dials the telephone number you specify.

3 Open the Express Modem control panel and verify that Express Modem is turned on.

Note: Refer to Appendix A for Express Modem control panel settings information.

4 Turn to the user’s guide that came with your communications software.

Your software’s user’s guide should explain how to choose the type of connection you want and how to connect to another modem. Most communications software programs have menus named Settings and Sessions, where you will find the options you need. Check in the user’s guide for the exact names.

If you have an on-line service, try dialing the service using the instructions found in the user’s guide. If you want to connect to an on-line service, you may have to match the service’s connection settings. Check the manual or telephone the company that provides the service. (To match your service’s settings, refer to Step 6 in this procedure.)

5 Open your communications software.

SINGYOURMODEM

6Choose Connection from the Settings menu and select Express Modem Tool in the

Connection Settings pop-up menu.

Express Modem Tool should appear in this pop-up menu.

This selection matches the Connections Method, the Express Modem Tool, to your Express Modem.

You can now modify the Express Modem settings choices.

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To make optimal connection, select Best Available. To connect without error correction or data compression, select None.

Match these settings to the remote modem’s when connected. Works when any of the above Data Features is selected.

7Click Dial Phone Number under Modem Settings, enter the phone number of a

remote modem in the box below it, then click OK.

8If you decide not to use Express Modem Tool, select another tool from the Connection

Settings pop-up menu.

For example, you can select Apple Modem Tool, Serial Tool, or another tool.

9Double-click the Internal Modem icon in the Current Port field.

SINGYOURMODEM

10 Choose Open Connection from the Session menu.

Selecting Open Connection is the same as lifting up the receiver of your telephone. Depending on the software application you’re using, you should be able to hear the modem dialing the telephone number for you if you have entered a phone number. If you can hear a dial tone and the modem dialing the telephone number or a busy signal, you’re properly connected to the telephone line.

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+ 155 hidden pages

Apple Express Fax,Modem User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual