Service Source
USB 2.0/2005
Updated 12 July 2006
© 2005 Apple Computer, Inc. All rights reserved.
Service Source
Repair Extension Program
eMac (USB 2.0)
© 2006 Apple Computer, Inc. All rights reserved.
eMac Repair Extension Program for Video and Power Issues
The eMac Repair Extension Program (REP) for Video and Power Issues covers repairs for eMac
(USB 2.0) computers exhibiting issues due to specific component failure. Program instructions and the CompTIA code for eMac REP repairs are provided in this chapter.
Overview
The eMac REP for Video and Power Issues covers eMac (USB 2.0) models that exhibit one of the following videoor power-related symptoms:
•Scrambled or distorted video
•No video
•No power
•Intermittent system freezes or crashes
•System crashes during the startup process
If an eMac (USB 2.0) computer exhibits any of these symptoms and falls within the eligible number range noted below, Apple service providers should inspect the capacitors on the logic board. If the capacitors show signs of bulging and/or venting, the logic board should be replaced.
This program covers affected eMacs for up to three years from the original date of purchase. Apple will continue to evaluate the repair data and will provide further repair extensions as needed.
Note: Customers are responsible for the repair cost of any damage caused by accident or misuse, or for issues that do not relate directly to the specific logic board issues covered by this program.
Eligible Products
The program is available for eMac (USB 2.0) models that were sold between approximately April 2004 and June 2005.The affected eMac computers have serial numbers with the first five digits falling into the ranges noted below:
•G8412xxxxxx – G8520xxxxxx
•YM412xxxxxx – YM520xxxxxx
•VM414xxxxxx – VM518xxxxxx *
* updated as of July 12, 2006
Some remanufactured or refurbished eMac computers (serial numbers beginning with“RM”) that exhibit the symptoms listed above may also be eligible for repair under this program. Inform customers that a more thorough inspection will be required to determine if the computer
eMac Repair Extension Program for Video and Power Issues
qualifies. If the computer does not qualify, contact the customer for resolution.
Note: Some eMac (2005) models were manufactured with serial numbers within the same upper number ranges noted above, but these models are not covered under the eMac REP for Video and Power Issues.
The eMac REP covers computers based on their system serial number and the symptoms diagnosed, not on the serial numbers of the logic boards. All eMac computer serial numbers are printed inside the optical drive door.You can see this number when you eject the optical drive tray by pressing the eject key on the keyboard.
Customers are responsible for the repair cost of any damage caused by accident or misuse. For example, computers that show signs of having been dropped or of liquid spills into the case are not eligible for the eMac REP.
Customers are also responsible for issues that do not relate directly to the specific logic board issues covered by this program. For example, if an eMac is taken to an Apple service provider with a cracked display and a component failure eligible under the program, Apple will cover the component failure repair, but the cost of replacing the cracked display is the customer’s responsibility.
eMac Repair Extension Program for Video and Power Issues
Repair Strategy
Required service parts for this program are available so that certified technicians may repair eligible eMac (USB 2.0) computers at an Apple service provider location.
Service providers should create the repair for an eligible eMac in the usual manner, whether or not the computer is covered by an Apple warranty or extended service agreement. However, it is extremely important that you select the specific CompTIA code created for this program (see “Special CompTIA Code”).
Reimbursement Strategy
Apple is aware that some customers may have paid for out-of-warranty repairs that qualify under this program. If your customers’eMac was repaired out of warranty and they believe the repair qualified under the eMac REP for Video and Power Issues, Apple will review their claim and determine if the customers qualify for reimbursement of the repair cost.
If the claim is determined to be eligible for repair under the eMac REP for Video and Power Issues, Apple will reimburse your customer directly.
Apple will work with service providers to inform affected customers (where contact information is available) about details on the reimbursement process. If your service location has conducted any out-of-warranty repairs that are eligible under this program, Apple will contact you in the near future to coordinate communications to affected customers.
Note: Service that was performed to repair damage caused by accident or misuse is not covered under this program.
Replacement Parts
If a logic board must be replaced, order on a like-for-like basis only.The following parts are eligible to be replaced under this repair extension program:
•661-3279 Board, Logic, 1 GHz, USB 2.0
•661-3280 Board, Logic, 1.25 GHz, USB 2.0
The parts listed above are the only approved logic board replacements covered under the eMac REP for Video and Power Issues. Apple will charge service accounts for any parts ordered for repairs involving units eligible for the eMac REP that are not related to this program and are not covered by warranty or an extended AppleCare service agreement.
eMac Repair Extension Program for Video and Power Issues
Special CompTIA Code
Apple has created the following CompTIA code to use for repair on eMac (USB 2.0) computers eligible under the eMac REP for Video and Power Issues.
Use CompTIA Code 559: eMac MLB REP when replacing a logic board under the eMac REP, whether or not the computer is covered by warranty or an extended service agreement.
Europe
For repairs covered under the eMac REP for Video and Power Issues, IMCs in Europe must order logic boards as stock parts using the part numbers listed above.To receive credit for the covered logic boards, IMCs must request an RMA number from the SPS team and return the defective parts to Apple with the RMA number.
Japan
Service providers in Japan who create a mail-in repair for eMac products eligible under the eMac REP for Video and Power Issues should select one of the following two CompTIA codes:
•Use CompTIA Code 559: eMac MLB REP for logic board repairs covered under the eMac REP for Video and Power Issues.
•Use CompTIA Code 558: eMac MLB REP (multiple issues) for products exhibiting the symptoms listed above, but requiring repairs in addition to those covered by the eMac REP for Video and Power Issues.
Latin America
Latin American service providers should order parts for this repair extension program in the usual manner.
eMac Repair Extension Program for Video and Power Issues
Verification and Repair
Procedure
To verify whether the eMac REP for Video and Power Issues covers the repair of an eMac (USB 2.0) computer, do the following.
1.Verify that the eMac (USB 2.0) computer exhibits one or more of the following symptoms:
•Scrambled or distorted video
•No video
•No power
•Intermittent system freezes or crashes
•System crashes during the startup process
2.Verify that the computer is eligible for the eMac REP for Video and Power Issues. Refer to the topic“Eligible Products”earlier in this chapter.
3.Inspect the capacitors on the logic board (highlighted below), looking for signs of bulging and/or venting.
eMac Repair Extension Program for Video and Power Issues
4.Affected capacitors have a“+”sign stamped into the top of the capacitor.
Note: Not all capacitors stamped with a“+”sign are faulty, so further inspection is required to determine whether any capacitors are faulty.
eMac Repair Extension Program for Video and Power Issues
5.Failed capacitors no longer have a flat top and can be identified by signs of bulging or venting (shown below).The top may bulge upward. In severe cases, the top of the capacitor may also show signs of electrolyte venting, which appears as a small amount of tan-colored paste around the top of the capacitor. One or both of these signs indicate that the capacitor has failed or will likely fail.
Warning: Use caution when handling failed electronic components, and be sure to wash your hands afterwards.
6.If the logic board has bulged or vented capacitors, replace the logic board.
eMac Repair Extension Program for Video and Power Issues
Service Source
eMac ATI Graphics/USB 2.0/
2005
© 2005 Apple Computer, Inc. All rights reserved.
Apple introduced new eMac models, featuring faster PowerPC G4 processors, more RAM, larger hard drives, faster graphics and more graphics memory, and an improved SuperDrive.
•Revised logic boards
•661-3539 1.42 GHz board:
•661-3610 1.25 GHz board: EEE code T6C, T6D, T6G, T6H, T6J, T6K
•New optical drives:
•661-3538, Combo, 32x
•661-3536, SuperDrive, 8x
•New hard drives:
•661-3534, 80 GB
•661-3535, 160 GB
•Memory, 333 MHz DDR
•661-3541, 512 MB
Overview |
eMac ATi Graphics/ USB 2.0/2005 Basics - 1 |
Apple announced a revision to the eMac product family. Powered by G4 processors running at up to 1.25GHz, with a system bus of 167 MHz, the new eMac models come with Mac OS X v.10.3 and include Apple's iLife application suite, providing iMovie, iPhoto, and iTunes as a standard software configuration.
The changes include the following:
•No-optical drive configuration: This computer is available in a low-cost no-optical drive configuration
•Mac OS X 10.3
•Modem: except for the educational configuration, the eMac (USB 2.0) has an internal, fax modem (soft modem). The modem appears to the system as a serial port that responds to AT commands.
•Bluetooth (optional): Fully integrated Bluetooth is available as a build-to-order option
•922-6201 Bluetooth board
•922-6402 Bluetooth antenna
•USB 2.0 ports: This computer has three USB 2.0 ports
•Revised logic boards
•661-3279 1 GHz board: EEE code QDJ or QHL.
•661-3280 1.25 GHz board: EEE code QDK or QHM
•New optical drives:
•661-3281, CD-ROM, 32x
•661-3282, Combo, 32x
•661-3283, SuperDrive, 8x
•New hard drives:
•661-3209, 80 GB
•661-3266, 160 GB (CTO)
•Memory, 333 MHz DDR
•661-3322, 512 MB
The RAM expansion modules used in the eMac (USB 2.0) computers are 184-pin SDRAM DIMMs (dual inline memory modules) that are 2.5 V, unbuffered, 8-byte, non-parity, and PC2700 compliant. The speed of the SDRAM devices must be rated at 167 MHz (7 ns) or faster. Refer to Kbase article 86718 for more information.
Important: The memory expansion cards (DIMMs) must use SDRAM devices as specified above. DIMMs for previous models of eMac or DIMMs that use EDO or SGRAM devices will not work. If they are installed, the computer will beep, and the power light will flash several times when you turn on the computer. This indicates that the computer cannot find any useable RAM.
•Faraday Shield
•922-6407
•Optical Plate (used on the no-optical drive configuration only)
•922-6408
2 - eMac ATI Graphics/ USB 2.0/2005 Basics |
Overview |
•Inner AirPort Door (blank, used on the no-optical drive configuration only)
•922-6406
•Heatsink with/clip
•076-1079
•Wireless Antenna
•922-6401
•Wireless Antenna clips
•922-6405
•Kit, Feet, Captive Screws
•076-1034
The service and support strategy for the new eMacs is the same as previous eMac models.
Overview |
eMac ATi Graphics/ USB 2.0/2005 Basics - 3 |
Apple announced a revision to the eMac product family. Powered by G4 processors running at up to 1GHz, the new eMacs come with Mac OS X v.10.3 “Panther,” and include Apple's iLife application suite, providing iMovie, iPhoto, and iTunes as a standard software configuration.
The revision to the eMac (ATI Graphics) includes the following:
•Revised logic board, part number 661-3014, 1 GHz, Ver. 2 (EEE code Q11) Refer to the Take Apart chapter, Logic Board/Logic Board Information for details on how to identify the Version 2 board.
•New optical drives:
•661-3012, CD-ROM, 32x, drive
•661-3015, Combo, 32x, drive
•661-3013, SuperDrive, 4x
•New hard drives:
•661-3011, 80 GB
•661-3016, 160 GB (CTO)
•Mac OS X 10.3
•Updated Apple and third-party bundled software
The service and support strategy for the new eMacs is the same as previous eMac models.
4 - eMac ATI Graphics/ USB 2.0/2005 Basics |
Overview |
Overview |
eMac ATi Graphics/ USB 2.0/2005 Basics - 5 |
Service Source
eMac ATI Graphics/
USB 2.0/2005
© 2005 Apple Computer, Inc. All rights reserved.
The following tools are recommended for the take apart procedures.
•2.5 mm hex (for rear housing)
•Nylon probe tools (922-5065)
•Phillips #1 screwdriver
•Phillips #2 screwdriver
•Jeweler’s screwdriver set
•Needlenose pliers
•ESD wriststrap and mat
•CRT discharge tool
Note: Do not use a power driver on the rear housing screws.
Tools |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 1 |
CRT Neck/Display/Analog
Assembly Handling Information
Important: It is imperative that proper handling and packaging guidelines be followed when working with the display/analog assembly.
Do NOT lift, handle, bump, or manipulate the CRT neck/neck board (see arrows below) on the Display/Analog assembly. Modules damaged by mishandling are NOT covered by Apple Warranty. Apple Authorized Service Providers can be liable for broken CRT necks due to improper handling.
Caution: The metal chassis has sharp edges, you may want to wear gloves when handling the assembly. Lift the assembly from the metal chassis; never lift the assembly from the neck. I
The packing procedure is included with the replacement display/analog assembly. Incorrect packaging can result in damaged eMac (ATI Graphics) displays. Please read and follow the directions enclosed in the shipping box of the new display prior to packaging the defective assembly. AASPs can be liable for broken CRT necks due to improper packing and handling.
2 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
CRT Neck/Display/Analog Assembly Handling Infor- |
•2.5 mm hex (for the rear housing)
•Phillips #2 screwdriver
Before you begin, do the following:
• Place the computer face down on an ESD mat.
Rear Housing |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 3 |
1.Remove seven hex screws around the perimeter of the rear housing.
2.Remove the three Phillips screws; one used for the user access door, and two used for the feet. Note: Newer models have a captive screws.
4 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
Rear Housing |
3. Gently lift the rear housing up about four inches.
4. Disconnect the power button cable located on the inside the rear housing.
|
5. Lift the rear housing off the computer. |
Rear Housing |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 5 |
This procedure requires the following tools:
• Phillips #2 screwdriver
Before you begin, do the following:
• Place the computer face down on an ESD mat.
6 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
User Access Door |
1.Remove the screw on the user access door (shown below). Note: Newer models have a captive screw.
2.Gently remove the access door.
User Access Door |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 7 |
This procedure requires the following tools:
• Phillips #2 screwdriver
Before you begin, do the following:
• Place the computer face down on an ESD mat.
8 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
Feet |
1. Remove the two foot screws. Note: Newer models use captive screws.
Feet |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 9 |
• Needlenose pliers
Note: Follow the Replacement Note procedure (step 2) only if you are replacing a defective power button.
Before you begin, do the following:
•Place the computer face down on an ESD mat.
•Remove the user access panel.
•Remove the feet.
•Remove the rear housing.
10 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
Power Button |
1.Disconnect the power button cable from the power button located inside the rear housing.
2.Lift the rear housing off the bezel. Replacement Note: Refer to the topic on the next page, “Power Button Cable Check” before replacing the rear housing.
Power Button |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 11 |
1.Check that the power button cable in drawn tight before you attach the other end of the cable to the power button (located inside the rear housing).
2.Also, check that the cable is tucked under the chassis tab (as shown) and that the black mark on the cable lines up with the chassis (circled below).
12 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
Power Button |
1.Continue with this procedure only if you are replacing a defective power button. With a needlenose pliers, push the power button through the retaining ring. The power button will pop off rear housing and the retaining ring may get stuck on the pliers.
2.Obtain the new power button and peel the sticky backing off the power button. Position the power button into the hole on the rear housing (as shown below). Note: The picture below is looking at the power button from the inside of the rear housing.
3. Place the retaining ring over the power button connector and press down firmly.
Power Button |
eMac ATI Graphics/ USB 2.0/2005 Take Apart - 13 |
Warning: This product contains high voltage and a high-vacuum picture tube. To prevent injury, always review the Service Foundations: CRT Displays course for safety information. It can be found at: http://service.info.apple.com/service_training/training.html. Click on Desktop Certification Courses and select the Service Foundations: CRT Displays link.
Warning: Never use a grounding wriststrap until after discharging the CRT and setting up an ongoing ground connection.
Whenever the rear housing of the computer is removed and before replacing a module, you must
1. Discharge the CRT (shown below) and remove the anode cap.
2.Establish an ongoing ground by using a cable with alligator clips at both ends. Connect one end to the anode aperture, and connect the other end to the metal CRT frame (as shown below).
3.With the CRT discharged and the ongoing ground in place wear a grounding wriststrap to prevent equipment damage from static electricity.
14 - eMac ATI Graphics/ USB 2.0/2005 Take Apart |
CRT Discharge |