Apple Color Stylewriter Pro Service Manual

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Color StyleWriter Pro

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Service Source

Basics

Color StyleWriter Pro

Overview

The Color StyleWriter Pro is a desktop color bubble­jet printer for personal use. It has various features such as high-speed printing, high print quality, printing on plain paper, and a cut sheet feeder.
The user can easily replace the print head (64 nozzles, four colors) and ink cartridges (each color has a separate cartridge).
The Color StyleWriter Pro has six LEDs on the
Controller Board
controller board which can aid in troubleshooting the printer. See the Troubleshooting chapter for more information.
LEDs
Basics Service Mode - 3

Service Mode

Controller Board
Buttons and LEDs
Note:
This procedure uses the buttons and LEDs on the controller board to perform service functions, i.e., test pages.
Note:
You must remove the top cover and the inner cover to access the controller board. See “Covers” in the Take Apart chapter.
Basics Service Mode - 4
Hold down the power and select buttons and plug in
Controller Board
the printer power cord.
Note:
The printer will emit a four-tone beep indicating that it is in the service mode.
See the “Color StyleWriter Pro Utility” and “Alignment” in the Adjustments chapter for additional information.
Select Button
Power Button
Basics Service Test Page - 5

Service Test Page

Note:
This procedure explains how to print the service test page, which indicates if the print heads need to be aligned. You must be in service mode to print a service test page.
1 Place paper in the cut
sheet feeder.
2 Place printer in service
mode. See “Service Mode” in this chapter.
Print Heads
Basics Service Test Page - 6
3 Press the select button
until the black (LED 5),
Controller Board
magenta (LED 3), and yellow (LED 2) LEDs light up.
Black LED (LED 5)
Magenta LED (LED 3)
Yellow LED (LED 2)
Select Button
Basics Service Test Page - 7
4 Press the power button.
Note:
Controller Board
Power Button
The printer will now print the test page.
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Specifications
Color StyleWriter Pro
Specifications Characteristics - 1

Characteristics

Print Methods

Throughput

Print Head

Print Head Life

Input Buffer

Serial bubble jet ink-on-demand
170 cps (10 cpi) text/standard speed mode 240 cps (10 cpi) text/high speed mode
1 x 64 nozzles for each color
Thousands of pages
60 KB
Specifications Graphics - 2

Graphics

Resolution

360 dpi (best mode) 180 dpi (draft mode)
Specifications Paper Handling - 3

Paper Handling

Paper

Cut Sheets

Envelopes

Plain paper, coated (recommended for color picture output)
LTR, LGL, A4 U.S. Letter (LTR): 8.5 x 11 in. (215.9 mm x 279.4 mm) U.S. Legal (LGL) : 8.5 x 14 in. (215.9 mm x 355.6 mm) A4: 210 mm x 297 mm Weight: 16–24 lbs. Capacity: 100 sheets (A4, LTR)
Commercial number 10, monarch, and other sizes Capacity: 15 envelopes
Specifications Paper Handling - 4

Transparencies

Back-Print Film

Coated transparencies, most ink jet transparencies
Letter, A4 For superior graphics and imaging results, premium paper and back-print film are recommended
Specifications Ink Cartridges - 5

Ink Cartridges

Type

Ink Color

Ink Amount

Shelf Life

Cartridge Life

Color ink cartridges (four available)
Black, cyan, magenta, yellow
Approx. 8 g (per cartridge)
6 months (installed in printer) 18 months (in original package)
Text: Approx. 315 pages (A4/LTR) at 5% coverage per color

Environmental

Acoustic Noise Level

Temperature

Humidity

Approx. 45 dB (reference level)
59–86°F (15–30°C)
10–80% (no condensation)
Specifications Electrical - 7

Electrical

Electrical Requirements

Power Consumption

120 V, 60 Hz, 1 amp 220–240 V, 50 Hz, 0.5 amp
28 W maximum
Specifications Physical - 8

Physical

Dimensions

Weight

Height: 7.2 in. (184 mm) Width: 16.5 in. (418 mm) Depth: 10.1 in. (256 mm)
Approx. 11 lbs. (5 kg)
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Troubleshooting

Color StyleWriter Pro
Troubleshooting General/ - 1

General

The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts do not resolve the problem, refer to the Flowchart for the product family.
For additional assistance, contact Apple Technical Support.
Troubleshooting LEDs/ - 2

LEDs

The Color StyleWriter Pro has six LEDs on the controller board which can aid in troubleshooting the printer. The six LEDs are:
• Error LED
• Power LED
• K (black) Ink LED
• C (cyan) Ink LED
• M (magenta) Ink LED
• Y (yellow) Ink LED
Controller Board
LEDs
Troubleshooting LEDs/ - 3
The power button and the select button are used in service mode to choose servicing options. Pressing the select button toggles the ink LEDs and pressing the power button selects the appropriate option.
See “Service Mode” in the Basics chapter for additional information.
Troubleshooting LEDs/ - 4
The LEDs indicate the state of the printer or whether an error has occurred (e.g., carriage control error, paper jam).
The following charts provide a summary of printer states and error codes.
Printer State LED Indication Summary
Power LED
Power off
Power on
Transition of power on/off
Printer State LED Indication Summary
Ink LED
Normal condition
Error in other than print head
Error in print head
LEDs
Error Power Ink 6 1 5 4 3 2
LEDs
Error Power Ink 6 1 5 4 3 2
Notes
Notes
Power on
Affected LED is on
Affected LED blinks
Printer State Normal LED Indication
In Service Mode
Entering service mode
EEPROM download mode
Initial cleaning
Service Test Page
LEDs
Error Power Ink 6 1 5 4 3 2
Notes
Emits four-tone chord
Affected LED is on
Affected LED blinks
Troubleshooting LEDs/ - 5
If an error is indicated, check the following chart, then go to “Error LEDs” in the Symptom Charts.
Error Indication
Paper empty/jam
Ink absorber plate error
Ink cartridge empty
Carriage control error
Recovery error
Home position sensor error
Linear encoder error
Cleaner sensor error
Paper feed motor error
Cut sheet feeder sensor error
Thermistor error
LEDs
Error Power Ink 6 1 5 4 3 2
Notes
Empty color blinks
Carriage sensor
ROM error
RAM error
Ink absorber full error
EEPROM error
Gate array error
Print head error
Troubleshooting Symptom Charts/Operation - 6

Symptom Charts

Operation

No power 1 Check power cable connections.
2 Replace power cord. 3 Replace fuse. 4 Replace power supply.
Does not print 1 Turn on printer and restart computer.
2 Check interface cable connections. 3 Replace printer driver.
Printer takes long time to initialize at first startup
Printer normally takes 5–7 minutes to prepare print head at first startup.
Troubleshooting Symptom Charts/Paper - 7

Paper

Paper sticks together 1 Remove excess sheets from paper tray.
2 Use specified media only. 3 Check that settings in Page Setup menu are correct. 4 Fan paper before putting in paper tray.
Paper skews 1 Remove excess sheets from paper tray.
2 Use specified media only. 3 Stack paper flush against left side of paper tray and adjust
paper guide.
4 Check rollers. Clean or replace if necessary.
Paper jams during loading, before printing
Carefully remove paper by hand.
Troubleshooting Symptom Charts/Paper
(Continued)
- 8
Paper jams inside printer
Paper jams during output, after printing
Paper
Pull out paper in direction of paper output. (Do not pull paper back toward you.)
Pull out paper in direction of paper output.
(Continued)
Troubleshooting Symptom Charts/Print Quality - 9

Print Quality

Missing dots and/or white streaks
Blurring and/or smudging
1 Perform “Nozzle Check” and “Print Head Cleaning”. See
Additional Procedures chapter. 2 Make sure ink cartridges are set firmly. 3 Use specified media only. 4 Replace print head unit. 5 Replace carriage board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter). 6 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
1 Adjust print head position lever all the way down. 2 Use specified media only. 3 Make sure print head is in correct position. If necessary,
perform “Alignment”. See Adjustments chapter. 4 Perform “Print Head Cleaning.” See Additional Procedures
chapter.
Troubleshooting Symptom Charts/Error LEDs - 10

Error LEDs

Paper jam/error 1 Pull out paper in direction of paper output.
2 Use specified media only. 3 Stack paper flush against left side of paper tray and adjust
paper guide. 4 Check rollers. Clean or replace if necessary. 5 Check for foreign objects in paper path. 6 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
Ink cartridge empty 1 Replace ink cartridge.
2 Perform “Print Head Cleaning.” See Additional Procedures
chapter. 3 Perform “Print Head Purging.” See Additional Procedures
chapter 4 Replace purge unit. 5 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
Troubleshooting Symptom Charts/Error LEDs
(Continued)
- 11
Carriage control error
Carriage home position sensor error
Error LEDs
1 Check carriage unit path for obstructions. 2 Replace carriage motor. 3 Replace linear encoder. 4 Replace home position sensor. 5 Replace carriage ribbon cable. 6 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
1 Check carriage unit path for obstructions. 2 Replace carriage motor. 3 Replace linear encoder. 4 Replace home position sensor. 5 Replace carriage ribbon cable. 6 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
(Continued)
Troubleshooting Symptom Charts/Error LEDs
(Continued)
- 12
Error LEDs
Linear encoder error 1 Make sure linear encoder is installed in correct orientation.
2 Replace linear encoder. 3 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
Cleaner sensor error 1 Replace purge unit.
2 Replace carriage unit. 3 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
Paper feed motor error
Ink absorber plate error
1 Replace paper feed motor. 2 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
Replace the ink absorber plates. Run the Color StyleWriter Pro Utility (see Adjustments chapter).
(Continued)
Troubleshooting Symptom Charts/Error LEDs
(Continued)
- 13
Error LEDs
Cut sheet feeder sensor error
Thermistor error 1 Replace carriage ribbon cable.
1 Check paper feed path for obstructions. 2 Check that scale holder and shaft spring at both sides of
carriage are holding carriage assembly properly. See
“Carriage Unit and Board” in Take Apart chapter. 3 Check bushing on left side of printer frame. If it is damaged
or missing, replace it. The platen and roller assembly will
not be seated properly without the bushing. See “Platen and
Roller” in Take Apart chapter. 4 Replace cut sheet feeder. 5 Replace controller board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
2 Replace carriage board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
(Continued)
Troubleshooting Symptom Charts/Error LEDs
(Continued)
- 14
Error LEDs
ROM error Replace controller board. Run the Color StyleWriter Pro Utility
(see Adjustments chapter).
RAM error Replace controller board. Run the Color StyleWriter Pro Utility
(see Adjustments chapter).
EEPROM error Replace controller board. Run the Color StyleWriter Pro Utility
(see Adjustments chapter).
Gate array error Replace controller board. Run the Color StyleWriter Pro Utility
(see Adjustments chapter).
(Continued)
Troubleshooting Symptom Charts/Error LEDs
(Continued)
- 15
Error LEDs
Print head error 1 Make sure the print head cover is fastened down securely.
2 Perform “Print Head Cleaning.” See Additional Procedures
chapter. 3 Replace print head. 4 Replace carriage ribbon cable. 5 Replace carriage board. Run the Color StyleWriter Pro
Utility (see Adjustments chapter).
Ink absorber plate full error
Recovery error Check the paper feed clutch on the right side of the platen. Verify
Replace the ink absorber plates. Run the Color StyleWriter Pro Utility (see Adjustments chapter).
it is in the correct position.
(Continued)
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T ak e Apart

Color StyleWriter Pro
Take Apart Covers - 1

Covers

Covers
No preliminary steps are required before you begin this procedure.
Note:
The Color StyleWriter Pro has three covers–outer, inner, and main. This procedure includes the removal of all covers on the printer.
Take Apart Covers - 2
1 Raise the top cover.
Top Cover
2 Gently press in the two
hinges and lift off the top cover.
Hinge
Hinge
Take Apart Covers - 3
3 Release the two front
latches and remove the inner cover.
Front
Latches
Take Apart Covers - 4
4 Release the mounting
latches.
Take Apart Covers - 5
5 Lay the printer on the
front side.
6 Release the rear latches
and remove the main cover.
7 Stand the printer
upright.
Rear Latches
Take Apart Print Head Unit - 6

Print Head Unit

No preliminary steps are required before you begin this procedure.
Print Head Unit
Caution:
precautions in Bulletins/ Safety.
Caution:
printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Review the ESD
Do not get the
Take Apart Print Head Unit - 7
Print Head Unit
Caution:
To prevent the print nozzles from clogging, do not touch or wipe them when removing the print head.
Caution:
Do not leave the print heads uncapped for more than 12 hours or they will dry out.
Take Apart Print Head Unit - 8
1 Open the top cover.
Top Cover
Take Apart Print Head Unit - 9
2
Note:
After removing the
Ink Cartridges
ink cartridges from the printer, place each ink cartridge on a piece of paper. Keep them in the order removed; it will make replacement easier.
Grasp the top edge and gently lift up and pull out the ink cartridge.
3 Repeat for each of the
three remaining cartridges.
Take Apart Print Head Unit - 10
4
Ink Cartridges
Replacement Note:
not shake the ink
Do
cartridges or the ink may leak.
Take Apart Print Head Unit - 11
5 Push in both latches and
open the print head
Print Head Cover
cover.
Replacement Note:
When closing the print head cover, press firmly until you hear two clicks and the cover will not go down further. The cover should be completely horizontal. Failure to close the print head cover properly will cause print head failure.
Take Apart Print Head Unit - 12
6
Note:
To prevent the print nozzles from clogging, do not touch or wipe them.
Grasp the print head and gently remove it from the printer.
7 Place the print head on a
piece of paper.
Print Head
Replacement Note:
Before installing a new print head, remove the tape that covers the print nozzles.
Print Nozzles
Take Apart Controller Board - 13

Controller Board

Before you begin, remove
Controller
Board
the covers.
Caution:
precautions in Bulletins/ Safety.
Note:
controller board, it is necessary to run the Color StyleWriter Pro Utility. See “Color StyleWriter Pro Utility” in the Adjustments chapter.
Review the ESD
After replacing the
Take Apart Controller Board - 14
1 Disconnect the following
connectors from the controller board:
• LFM1
• JPOW1
• JCRM1
• JHPS1
• JPGS1
• JPGM1
• JAFS1
Take Apart Controller Board - 15
2 Disconnect the following
ribbon cables from the controller board:
• JCR1
• JCR2
Take Apart Controller Board - 16
3 Using a Phillips
screwdriver, remove the four mounting screws.
4 Remove the controller
board.
Controller
Board
Take Apart Cut Sheet Feeder - 17

Cut Sheet Feeder

Cut Sheet Feeder
Before you begin, remove the covers.
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Take Apart Cut Sheet Feeder - 18
1 Using a Phillips
screwdriver, remove the two mounting screws.
Take Apart Cut Sheet Feeder - 19
2 Remove the wires from
the catch.
Catch
Take Apart Cut Sheet Feeder - 20
3 Press in the two latches
and remove the sheet feeder from the printer.
Latch
Latch
Take Apart Power Supply - 21

Power Supply

Before you begin, remove the following:
• Covers
• Cut sheet feeder
Power Supply
Caution:
precautions in Bulletins/ Safety.
Note:
power supply, it is necessary to run the Color StyleWriter Pro Utility. See “Color StyleWriter Pro Utility” in the Adjustments chapter.
Review the ESD
After replacing the
Take Apart Power Supply - 22
1 Disconnect connector
JPOW1 from the controller board.
2 Release the wires from
the holding tabs.
Holding Tabs
Take Apart Power Supply - 23
3 Using a Phillips
screwdriver, loosen the two mounting screws and remove the power supply.
Power Supply
Take Apart Sensor Board - 24

Sensor Board

Before you begin, remove the following:
• Covers
• Cut sheet feeder
Sensor Board
Caution:
precautions in Bulletins/ Safety.
Review the ESD
Take Apart Sensor Board - 25
1 Disconnect connector
JASF1 from the controller board.
Take Apart Sensor Board - 26
2 Push out the two
mounting latches and remove the sensor board.
LatchLatch
Sensor Board
Take Apart Carriage Unit and Board - 27

Carriage Unit and Board

Before you begin, remove the following:
• Covers
• Controller board
Carriage Unit and Board
Caution:
precautions in Bulletins/ Safety.
Caution:
magnetized screwdriver near the encoder. A magnetized screwdriver will damage the encoder.
Review the ESD
Do not use a
Take Apart Carriage Unit and Board - 28
Note:
After replacing the carriage board, it is necessary to run the Color StyleWriter Pro Utility. See “Color StyleWriter Pro Utility” in the Adjustments chapter.
Carriage Unit and Board
Take Apart Carriage Unit and Board - 29
1 Advance the locking gear
Carriage Unit
and disengage the carriage.
Take Apart Carriage Unit and Board - 30
2 Move the carriage out of
the home position.
Carriage Unit
Print Heads
Caution:
The print heads are now uncapped. Do not leave them uncapped for more than 12 hours or they will dry out.
Caution:
Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Take Apart Carriage Unit and Board - 31
3 Using a Phillips
screwdriver, loosen the screw and push in the carriage belt tensioner.
Carriage Belt Tensioner
Take Apart Carriage Unit and Board - 32
4 Remove the carriage
belt.
Carriage Belt
Take Apart Carriage Unit and Board - 33
5 Remove the ferrite core.
Ferrite Core
Take Apart Carriage Unit and Board - 34
6 Remove the plastic
mounting bracket.
Mounting
Bracket
Take Apart Carriage Unit and Board - 35
7 Using a Phillips
screwdriver, remove the shield plate mounting screws.
8 Remove the shield plate.
Shield Plate
Take Apart Carriage Unit and Board - 36
9 Pull up the front of the
carriage unit and release
Carriage Unit
it from the front carriage rod.
Carriage Rod
Take Apart Carriage Unit and Board - 37
10 Remove the scale spring.
Scale Spring
Take Apart Carriage Unit and Board - 38
11 Press in the latches and
remove the scale holder from the printer.
Scale Holder
Take Apart Carriage Unit and Board - 39
12 Remove the shaft spring
from the carriage rod.
Shaft Spring
Carriage Rod
Take Apart Carriage Unit and Board - 40
13 Pull the carriage to the
right and carefully remove the carriage rod from the chassis.
Carriage Unit
Take Apart Carriage Unit and Board - 41
14
Caution:
Be careful not to bend the encoder when removing it from the chassis.
Carefully remove the encoder and carriage unit from the printer.
Encoder
Replacement Note:
Make sure the encoder is installed in the proper orientation in the scale holder. Failure to do so will cause an encoder error to develop.
Take Apart Carriage Unit and Board - 42
15
Caution:
Be careful not
to bend the encoder.
Carefully place the carriage unit in front of the printer.
Encoder
Carriage
Unit
Take Apart Carriage Unit and Board - 43
16 Remove the flexible
cables from the
Flexible Cable
Flexible Cable
connectors on the carriage board.
Take Apart Carriage Unit and Board - 44
17 Release the latch and
remove the carriage board and shield.
Latch
Carriage Board
and Shield
Take Apart Carriage Unit and Board - 45
18 Remove the carriage belt
holder and belt.
Carriage Belt Holder
Carriage Belt
Take Apart Carriage Unit and Board - 46
19 Open the carriage unit.
20 Remove the ribbon cable
holder and ribbon cable.
Ribbon Cable
Ribbon Cable Holder
Take Apart Carriage Motor - 47

Carriage Motor

Before you begin, remove the covers.
Caution: Review the ESD precautions in Bulletins/ Safety.
Carriage Motor
Take Apart Carriage Motor - 48
1 Using a Phillips
screwdriver, loosen the screw and push in the carriage belt tensioner.
Carriage Belt Tensioner
Take Apart Carriage Motor - 49
2 Disconnect connector
JCRM1 from the controller board.
3 Remove the wires from
the mounting bracket.
JCRM1
Mounting
Bracket
Take Apart Carriage Motor - 50
4 Using a Phillips
screwdriver, remove the two mounting screws.
Mounting Screw
Mounting Screw
5 Remove the motor.
Take Apart Printer Frame - 51

Printer Frame

Before you begin, remove the following:
• Covers
Printer Frame
• Cut sheet feeder
• Power supply
Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Printer Frame - 52
1 Release the right latch
and lift up on the printer.
Right Latch
Take Apart Printer Frame - 53
2 Release the left latch
and remove the printer frame from the printer.
Left Latch
Take Apart Ink Absorber Elements - 54

Ink Absorber Elements

Before you begin, remove the following:
• Covers
• Controller board
• Carriage unit
Caution: Review the ESD precautions in Bulletins/ Safety.
Caution: Do not get the printer’s ink on your hands or clothes. Although the ink
Ink Absorber Elements
is water soluble, it contains dyes that will stain.
Take Apart Ink Absorber Elements - 55
1 Turn over the carriage
Sub Absorber Element
unit.
2 Using a small flat-blade
screwdriver, gently release the two latches and remove the main absorber element.
3 Gently release the
remaining two latches and remove the sub absorber element.
Main Absorber Element
Take Apart Ink Absorber Plates - 56

Ink Absorber Plates

Before you begin, remove the following:
Ink Absorber Plates
• Covers
• Sheet feeder
• Printer frame
Caution” Review the ESD precautions in Bulletins/ Safety.
Caution: Do not get the printer’s ink on your hands or clothes. Although the ink is water soluble, it contains dyes that will stain.
Take Apart Ink Absorber Plates - 57
Note: After replacing the ink absorber plates, it is necessary to run the Color StyleWriter Pro Utility. See “Color StyleWriter Pro
Ink Absorber Plates
Utility” in the Adjustments chapter.
Take Apart Ink Absorber Plates - 58
1 Release the front latch.
Side Latch
2 Release the two side
latches and remove the ink absorber cover.
Front Latch
Ink Absorber Cover
Side Latch
Take Apart Ink Absorber Plates - 59
3 Remove the three ink
absorber plates.
Ink Absorber
Plates
Take Apart Paper Feed Motor - 60

Paper Feed Motor

Before you begin, remove the following:
• Covers
• Cut sheet feeder
• Power supply
• Printer frame
Caution: Review the ESD precautions in Bulletins/ Safety.
Paper Feed Motor
Take Apart Paper Feed Motor - 61
1 Disconnect connector
JLFM1 from the controller board.
2 Release the wires from
the mounting bracket.
Mounting Bracket
Take Apart Paper Feed Motor - 62
3 Note: Remove the paper
feed motor carefully to avoid losing the gear.
Using a Phillips screwdriver, remove the two mounting screws and remove the paper feed motor.
Gear
Paper Feed Motor
Take Apart Paper Guide - 63

Paper Guide

Before you begin, remove the following:
• Covers
• Cut sheet feeder
• Power supply
• Printer frame
Caution: Review the ESD precautions in Bulletins/
Paper Guide
Safety.
Take Apart Paper Guide - 64
1 Disconnect ribbon cables
JCR1 and JCR2 from the controller board.
Take Apart Paper Guide - 65
2 Release the latches on
the ferrite core and remove the core and the ribbon cables.
Ferrite Core
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