Acer ASPIRE M3910G User Manual

Acer

Aspire M3910(G)

Service Guide

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on this service guide.

Date	Chapter	Updates

ii

Copyright

Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

iii

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation.

Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are trademarks of Intel Corporation.

Other brand and product names are trademarks and/or registered trademarks of their respective holders.

iv

Conventions

The following conventions are used in this manual:

SCREEN	Denotes actual messages that appear on screen.
MESSAGES
NOTE	Gives additional information related to the current topic.
WARNING	Alerts you to any physical risk or system damage that might result from doing
	or not doing specific actions.
CAUTION	Gives precautionary measures to avoid possible hardware or software
	problems.
IMPORTANT	Reminds you to do specific actions relevant to the accomplishment of
	procedures.

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Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

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Table of Contents

System Tour	1
Features	1
Block Diagram	4
System Components	5
Front Panel	5
Rear Panel	6
Hardware Specifications and Configurations	7
Power Management Function(ACPI support function)	10
System Utilities	11
CMOS Setup Utility	11
Entering CMOS setup	12
Navigating Through the Setup Utility	12
Setup Utility Menus	13
System Disassembly	26
Disassembly Requirements	26
Pre-disassembly Procedure	27
Removing the Side Panel	28
Removing the Heat Sink Fan Assembly	29
Removing the Processor	30
Removing the VGA Card	31
Removing the TV Card	32
Removing the Mode Card	32
Removing the Hard Disk Drive	33
Removing the Front Bezel	35
Removing the Optical Drive	36
Removing the Rear USB Board	37
Removing the Cables	38
Removing the System FAN	39
Removing the Power Supply	40
Removing the Memory Modules	41
Removing the removable HDD bay	42
Removing the Mainboard	43
System Troubleshooting	45
Hardware Diagnostic Procedure	45
System Check Procedures	46
Power System Check	46
System External Inspection	46
System Internal Inspection	46
Beep Codes	47
Checkpoints	48
BIOS Recovery	51
Jumper and Connector Information	52
M/B Placement	52
Setting Jumper	54

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FRU (Field Replaceable Unit) List

60

Aspire M3910(G) Exploded Diagram(AM350-ASSY)	61
Aspire M3910(G) Exploded Diagram(AM351-ASSY)	62
Aspire M3910(G) FRU List	63

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Chapter 1

System Tour

Features

Below is a brief summary of the computer’s many feature:

NOTE: The features listed in this section is for your reference only. The exact configuration of the system depends on the model purchased.

Operating System

•Microsoft Windows 7 Home Premium 64-bits

•Microsoft Windows 7 Home Basic 64-bits

•Microsoft Windows 7 Home Premium 32-bits

•Microsoft Windows 7 Home Basic 32-bits

•Linpus X-window mode

•FreeDos

Processor

•Socket Type: Intel Socket T LGA 1156 pin

•Socket Quantity: 1

•Processor Type:

•Intel Lynnfield / Clarkdale

•FMB

•95W + 65W FMB

Chipset

•PCH: Intel H57

•Design Criteria:

•Must meet Intel Lynnfield and Clarkdale platform design guides

•Super I/O: ITE8720

•Should support Intel ASFC

•Should support Intel PECI

PCB

•uATX / 244*244mm / 4 Layers

Memory subsystem

•Socket Type: DDR III connector

•Socket Quantity: 4

•Channel A: slot 0, 1; Channel B: slot 2, 3

•Different colors for slot 0/2 and slot 1/3

•Dual channel support

•Capacity support:

•Support DDR3 1.5V 1066/1333 (1GB / 2GB / 4GB)

Chapter 1

1

•1GB to 16GB Max memory support

•Design Criteria:

•Must meet Intel Lynnfield and Clarkdale Chipset platform design guide

Hard disk

•Support up to two SATA ports

•3.5", 25.4mm

•Capacity and models are listed on AVLC

Optical disk

•Support two SATA 5.25" standard ODD

•Support DVD-ROM, DVD-SuperMulti, BD-combo, BD-rewrite

•Maximum ODD depth to 185mm with bezel

•Models are listed on AVLC

Graphics card

•No mechanical retriction to support for double slot, full length graphics cards in the single PSIe X16 slot

On-Board Graphic solution

•Intel HD Graphics (Clarkdale series CPU)

•DVMT 5.0 technology support

•Enhanced 3D and Clear Video technology support

•1 D-sub VGA port on rear

•1 HDMI port on rear

•Dual View function support

Serial ATA controller

•Slot Type: SATA connector

•Six SATA ports:

•4 for HDD

•2 for ODD

•Storage Type support:

1.HDD : Support RAID 0/1/5/10

2.CD-ROM/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMultiPlus/Blu-Ray ODD 3.AHCI mode supported for internal SATA port

Audio

•Chip : Realtek ALC662VC-0

•Connectors support:

•Rear 3 jack follow HD audio definition

•1 front panel audio header (2*5)

LAN

•MAC Controller: H57

•PHY: REALTEK RTL8111E Giga LAN(ASF suport)

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Chapter 1

USB ports

•Ports Quantity: 12

•6 back panel ports

•On-board: 2 2*5 headers

•4 ports for front daughter board

•Connector Pin: standard Intel FPIO pin definition

•Data transfer rate support: USB 2.0/1.1

Extension slot

•Support one PCIe x 16 slot

•Support two PCIe x 1 slots

•Support one PCI slot

Total I/O ports

•1 PS/2 Keyboard port,

•1 PS/2 Mouse port

•1 D-Sub VGA port

•1 HDMI port

•1 RJ45 LAN port

•6 USB ports

•3 ports Audio jack

•One HD headphone output in front bezel

•One MIC-IN in front bezel

•4 * USB H5X2 Header (support 8 ports)

•1 * Front Audio Pannel H5X2 header

•1 * Front Panel IO H7X2 Header for Acer pin define

•1 * H1X4 CPU with SAMRT FAN controller

•1 * H1X3 System with SAMRT FAN controller

•1 * H1X4 SPDIFOUT Header for Acer pin define

•1 * H3X1 Clear CMOS Header (with jumper)

•1 * onboard Buzzer

•2 * H1X2 GPIO header

System BIOS

•16MBits / 2M Bytes

•AMI Kernel with Acer skin

Power supply

•FR 300W/nPFC 300W/PFC 250W/nPFC 250W

Chapter 1

3

Block Diagram

4		Chapter 1

System Components

This section is a virtual tour of the system’s interior and exterior components.

Front Panel

	8
1	7
2	6

3

4

5

No.	Component
1	USB 2.0 ports
2	Acer logo
3	Optical drive button
4	Optical drive button (Removable HDD bay for AM351 bezel)
5	16 in 1 Card Reader
6	Power button
7	Headphone/Speaker-out/line-out jack
8	Microphone-in jack

Chapter 1

5

Rear Panel

1

14

	2	13
	3
		12
	4
	5	11
		10
	6
		9
	7
	8

No.	Component
1	Power connector
2	PS2 keyboard port
3	HDMI port
4	VGA port
5	USB 2.0 ports
6	Mic-in
7	Line-out
8	Expansion slot (graphics card and TV tuner card and Mode card)
9	Line-in
10	USB 2.0 ports
11	LAN connector
12	System FAN
13	PS2 mouse port
14	Fan aperture

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Chapter 1

Hardware Specifications and Configurations

Processor

Item	Specification
Processor Type	CPUs which complaint with Intel FSB 800/1066/1333 MHz CPUs
Socket Type	Intel Socket T LGA 1156 pin
Minimum operating speed	0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.)

BIOS

Item	Specification
BIOS code programer	AMI Kernel with Acer skin
BIOS version	P01-A0
BIOS ROM type	SPI ROM
BIOS ROM size	2Mb
Support protocol	SMBIOS(DMI)2.4/DMI2.0
Device Boot Support	Support BBS spec
	1st priority: HDD
	2nd priority: CD-ROM
	3th priority: Removable Device
	4th priority: LAN
Support to LS-120 drive	YES
Support to BIOS boot block feature	YES

IOS Hotkey List

Hotkey	Function	Description
Del	Enter BIOS Setup Utility	Press while the system is booting to enter BIOS Setup Utility.

Main Board Major Chips

Item	Specification
Chipset	PCH: Intel H57
Audio controller	Realtek ALC662VC-0
LAN controller	REALTEK RTL8111E Giga LAN(ASF suport)
HDD controller	PCH: Intel H57

Chapter 1

7

Memory Combinations

Slot	Memory	Total Memory
Slot 1	1GB,2GB,4G	1G ~4GB
Slot 2	1GB,2GB,4G	1G ~4GB
Slot 3	1GB,2GB,4G	1G ~4GB
Slot 4	1GB,2GB,4G	1G ~4GB
Maximum System Memory Supported		1G~16GB

System Memory

Item	Specification
Memory slot number	4 slot
Support Memory size per socket	1GB/2GB/4GB
Support memory type	DDRIII
Support memory interface	DDRIII 1066/1333
Support memory voltage	1.5V
Support memory module package	240-pin DDRIII
Support to parity check feature	Yes
Support to error correction code (ECC) feature	No
Memory module combinations	You can install memory modules in any combination as long as
	they match the above specifications.

Audio Interface

Item	Specification
Audio controller	PCH: Intel H57
Audio controller type	Realtek ALC662VC-0
Audio channel	codec 5.1
Audio function control	No
Mono or stereo	Stereo
Compatibility	The ALC662VC series support host audio controller from the Intel ICH series
	chipset, and also from any other HDA compatible audio controller. With EAX/
	Direct Sound 3D/I3DL2/A3D compatibility, and excellent software utilities like
	environment sound emulation, multiple bands of software equalizer and
	dynamic range control, optional Dolby, Digital Live, DTS CONNECT, and Dolby
	Home Theater programs, provides an excellent home entertainment package
	and game experience for PC users.
Music synthesizer	No
Sampling rate	192KHz (max)
MPU-401 UART support	No
Microphone/Headphone jack	Supported

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Chapter 1

SATA Interface

Item	Specification
SATA controller	PCH: Intel H57
SATA controller resident bus	PCI bus
Number of SATA channel	SATA X 6
Support bootable CD-ROM	YES

USB Port

Item	Specification
Universal HCI	USB 2.0/1.1
USB Class	Support legacy keyboard for legacy mode
USB Connectors Quantity	6 back real ports
	4 top bezel ports
	2 H5X2 Hedaer

Environmental Requirements

Item	Specification
Temperature
Operating	+5°C ~ +35°C
Non-operating	-20 ~ +60°C (Storage package)
Humidity
Operating	15% to 80% RH
Non-operating	10% to 90% RH
Vibration
Operating (unpacked)	5 ~ 500 Hz: 2.20g RMS random, 10 minutes per axis in all 3 axes.
	5 ~500 Hz: 1.09g RMS random, 1 hour per axis in all 3 axes.

Power Management

Devices	S1	S3	S4	S5
Power Button	V	V	V	V
USB Keyboard/Mouse	V	V	N/A	N/A
PME	Disabled	Disabled	Disabled	Disabled
RCT	Disabled	Disabled	Disabled	Disabled
WOR	Disabled	Disabled	Disabled	Disabled

•Devices wake up from S3 should be less than.

•Devices wake up from S5 should be less than 10 seconds.

Chapter 1

9

Power Management Function(ACPI support function)

Device Standby Mode

•Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute).

•Hard Disk drive goes into Standby mode(for ATA standard interface).

•Disable V-sync to control the VESA DPMS monitor.

•Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.

•Resume recovery time 3-5sec

Global Standby Mode

•Global power management timer(2-120minutes,time step=10minute).

•Hard disk drive goes into Standby mode(for ATA standard interface).

•Disable H-sync and V-sync signals to control the VESA DPMS monitor.

•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard an mouse for APM mode.

•Resume recovery time :7-10sec

Suspend Mode

•Independent power management timer(2-120minutes,time step=10minute)or pushing extern switch button.

•CPU goes into SMM

•CPU asserts STPCLK# and goes into the Stop Grant State.

•LED on panel turns amber colour.

•Hard disk drive goes into SLEEP mode (for ATA standard interface).

•Disable H-sync and V-sync signals to control the VESA DPMS monitor.

•Ultra I/O and VGA chip go into power saving mode.

•Resume method: Resume to original state by pushing external switch Button,modem ring in,keyboard an mouse for APM mode

•Return to original state by pushing external switch button,modem ring in and USB keyboard for ACPI mode.

ACPI

•ACPI specification 1.0b

•S0,S1,S2 and S5 sleep state support.

•On board device power management support.

•On board device configuration support.

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Chapter 1

Chapter 2

System Utilities

CMOS Setup Utility

CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.

•When changing the system configuration settings

•When redefining the communication ports to prevent any conflicts

•When modifying the power management configuration

•When changing the password or making other changes to the security setup

•When a configuration error is detected by the system and you are prompted ("Run Setup" message) to make changes to the CMOS setup

NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system cannot retain configuration values in CMOS. Ask a qualified technician for assistance.

CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off.

Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately after you close the Setup.

NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.

The screenshots used in this guide display default system values. These values may not be the same those found in your system.

Chapter 2

11

Entering CMOS setup

1.Turn on the server and the monitor.

If the server is already turned on, close all open applications, then restart the server.

2.During POST, press Delete.

If you fail to press Delete before POST is completed, you will need to restart the server.

The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys to move between selections on the menu bar.

Navigating Through the Setup Utility

Use the following keys to move around the Setup utility.

•Left and Right arrow keys – Move between selections on the menu bar.

•Up and Down arrow keys – Move the cursor to the field you want.

•PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.

•Home – Move the cursor to the first page of a multiple page menu.

•End – Move the cursor to the last page of a multiple page menu.

•+ and - keys – Select a value for the currently selected field (only if it is user-configurable). Press these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu.

NOTE: Grayed-out fields are not user-configurable.

•Enter key – Display a submenu screen. NOTE: Availability of submenu screen is indicated by a (>).

•Esc – If you press this key:

•On one of the primary menu screens, the Exit menu displays.

•On a submenu screen, the previous screen displays.

•When you are making selections from a pop-up menu, closes the pop-up without making a selection.

•F1 – Display the General Help panel.

•F6 – Press to load optimized default system values.

•F7 – Press to load fail-safe default system values.

•F10 – Save changes made the Setup and close the utility.

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Chapter 2

Setup Utility Menus

The Setup Main menu includes the following main setup categories.

Parameter	Description
Product Information	This page shows the relevant information of the main board
Standard CMOS Features	This setup page includes all the items in standard compatible BIOS
Advanced BIOS Features	This setup page includes all the items of Award special enhanced features
Advanced Chipset Features	This setup page includes all advanced chipset features
Integrated Peripherals	This setup page includes all onboard peripherals
Power Management Setup	This setup page includes all the items of Green function features
PC Health Status	This setup page is the System auto detect Temperature, voltage, and fan speed
Frequency/Voltage Control	This setup page is the System Frequency setup
BIOS Security Features	Change, set or disable password. It allows you to limit access to the System
Load Default Setting	Load Default Setting indicates the value of the system parameters which the system would be
	in best performance configuration
Save & Exit Setup	Save CMOS value settings to CMOS and exit setup
Exit Without Saving	Abandon all CMOS value changes and exit setup

In the descriptive table following each of the menu screenshots, settings in boldface are the default and suggested settings.

Chapter 2

13

Product Information

The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable.

Parameter	Description
Processor Type	Type of CPU installed on the system.
Processor Speed	Speed of the CPU installed on the system.
System Memory	Total size of system memory installed on the system.
Product Name	Product name of the system.
System Serial Number	Serial number of the system.
System BIOS Version	Version number of the BIOS setup utility.
BIOS Release Date	Date when the BIOS setup utility was released
Asset Tag Number	Asset tag number of this system.

14

Chapter 2

Standard CMOS Features

Parameter	Description	Option
System Date	Set the date following the weekday-month-day-year format.
System Time	Set the system time following the hour-minute-second format.
Halt On	Determines whether the system will stop for an error during the POST.	All, But Keyboard
		No Errors
		All Errors

Chapter 2

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