Cisco Systems DPC3008CC User Manual

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User Guide

Linksys DPC3008/EPC3008 Cable Modem

Linksys DPC3008/EPC3008

Contents

Contents

Notices

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Where to find more help . . . . . . . . . . . . . . . . . . . . . . . . . .1 Software and firmware use . . . . . . . . . . . . . . . . . . . . . . . . 1

Important Safety Instructions

Notice to installers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Important safety instructions . . . . . . . . . . . . . . . . . . . . . . .3 Regulatory compliance statements . . . . . . . . . . . . . . . . . . . 5

CE compliance

6

Product Overview

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

DOCSIS

8

Connections

8

Design and function

8

Management

9

Front panel

9

Back panel

9

Installing Your Modem

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

System requirements for Internet service

10

Getting a high-speedInternet account

10

If you already have a high-speedInternet account

10

Modem information

10

Positioning your modem. . . . . . . . . . . . . . . . . . . . . . . . . 10

Wall-mountingthe modem (optional)

11

Installing the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connect devices to the modem

12

Connect the modem

13

Understanding the Front Panel

Indicators

Indicator charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Normal operations (power up)

14

Normal operations (AC power applied)

14

Special conditions

14

FAQs and Troubleshooting

Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . 15

Common troubleshooting issues

17

Tips for improved performance

18

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Linksys DPC3008/EPC3008

 

Notices

Notices

 

Important Safety Instructions

 

 

 

 

 

 

About this guide

This guide provides instructions and recommendations for installing, configuring, operating, maintaining, and troubleshooting the DPC3008 and EPC3008 DOCSIS 3..0 cable modems..

All features described in this guide are standard to these models of cable modems unless otherwise noted.. For the purpose of this guide, whenever a feature or option applies to only a specific model, the model number is specified.. If a model number is not specified, then the feature or option applies to both of the models..

Where to find more help

In addition to this User Guide, you can find help atLinksys.com/support..

Software and firmware use

The software described in this document is protected by copyright law and furnished to you under a license agreement.. You may only use or copy this software in accordance with the terms of your license agreement..

The firmware in this equipment is protected by copyright law.. You may only use the firmware in the equipment in which it is provided.. Any reproduction or distribution of this firmware, or any portion of it, without our express written consent is prohibited..

Notice to installers

The servicing instructions in this notice are for use by qualified service personnel only.. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so..

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Linksys DPC3008/EPC3008

Important Safety Instructions

Notice à l’attention des installateurs de réseaux câblés

Les instructions relatives aux interventions d’entretien, fournies dans la présente notice, s’adressent exclusivement au personnel technique qualifié.. Pour réduire les risques de chocs électriques, n’effectuer aucune intervention autre que celles décrites dans le mode d’emploi et les instructions relatives au fonctionnement, à moins que vous ne soyez qualifié pour ce faire..

Mitteilung für CATV-Techniker

DieindieserMitteilungaufgeführtenWartungsanweisungensindausschließlich für qualifiziertes Fachpersonal bestimmt.. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert..

Aviso a los instaladores de sistemas CATV

Las instrucciones de reparación contenidas en el presente aviso son para uso exclusivo por parte de personal de mantenimiento cualificado.. Con el fin de reducir el riesgo de descarga eléctrica, no realice ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a menos que posea la cualificación necesaria para hacerlo..

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Linksys DPC3008/EPC3008

Important safety instructions

1.Read these instructions..

2.Keep these instructions..

3.Heed all warnings..

4.Follow all instructions..

5.Do not use this apparatus near water..

6.Clean only with dry cloth..

7.Do not block any ventilation openings.. Install in accordance with the manufacturer’s instructions..

8.Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat..

9.Do not defeat the safety purpose of the polarized or grounding-typeplug.. A polarized plug has two blades with one wider than the other.. A grounding type plug has two blades and a third grounding prong.. The wide blade or the third prong are provided for your safety.. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet..

10.Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus..

11.Only use attachments/accessories specified by the manufacturer..

12.Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus.. When a cart is used,

use caution when moving the cart/apparatus combination to avoid injury from tip-over..

13.Unplug this apparatus during lightning storms or when unused for long periods of time..

14.Refer all servicing to qualified service personnel.. Servicing is required when the apparatus has been damaged in any way, such as a powersupply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped..

Important Safety Instructions

Power source warning

A label on this product indicates the correct power source for this product.. Operate this product only from an electrical outlet with the voltage and frequency indicated on the product label.. If you are uncertain of the type of power supply to your home or business, consult your service provider or your local power company..

The AC inlet on the unit must remain accessible and operable at all times..

Ground the product

WARNING

Avoid electric shock and fire hazard! If this product connects to coaxial cable wiring, make sure the cable system is grounded (earthed).. Grounding provides some protection against voltage surges and built-upstatic charges..

Outdoor grounding system

If this product connects to an outdoor antenna or cable system, be sure the antenna or cable system is grounded (earthed).. This provides some protection against voltage surges and built-upstatic charges..

Article 810 of the National Electric Code (NEC) ANSI/NFPA No.. 70-1990,provides the following information:

Grounding of the mast and supporting structure

Grounding thelead-inwire to an antenna discharge unit

Size of the grounding conductors

Location of theantenna-dischargeunit

Connection to grounding electrodes

Requirements for the grounding electrodes (see the following antenna grounding diagram as recommended by NEC ANSI/NFPA 70)

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Linksys DPC3008/EPC3008

WARNING

Avoid electric shock and fire hazard! Do not locate an outside antenna system in the vicinity of overhead power lines or power circuits.. Touching power lines or circuits might be fatal..

Protect the product from lightning

In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs..

Verify the power source from the On/Off power light

When the on/off power light is not on, the modem may still be connected to the power source.. The light may go out when the modem is turned off, regardless of whether it is still plugged into an AC power source..

Important Safety Instructions

Eliminate AC mains overloads

WARNING

Avoid electric shock and fire hazard! Do not overload AC mains, outlets, extension cords, or integral convenience receptacles.. For products that require battery power or other power sources to operate them, refer to the operating instructions for those products..

Provide ventilation and select a location

Remove all packaging material before applying power to the product..

Do not place this product on a bed, sofa, rug, or similar surface..

Do not place this product on an unstable surface..

Do not install this product in an enclosure, such as a bookcase or rack, unless the installation provides proper ventilation..

Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or other objects on top of this product..

Do not block ventilation openings..

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Linksys DPC3008/EPC3008

Protect from exposure to moisture and foreign objects

WARNINGS

Avoid electric shock and fire hazard! Do not expose this product to dripping or splashing liquids, rain, or moisture.. Objects filled with liquids, such as vases, should not be placed on this apparatus..

Avoid electric shock and fire hazard! Unplug this product before cleaning.. Do not use a liquid cleaner or an aerosol cleaner.. Do not use a magnetic/static cleaning device (dust remover) to clean this product

Avoid electric shock and fire hazard! Never push objects through the openings in this product.. Foreign objects can cause electrical shorts that can result in electric shock or fire..

Service warnings

WARNING

Avoid electric shock! Do not open the cover of this product.. Opening or removing the cover may expose you to dangerous voltages.. If you open the cover, your warranty will be void.. This product contains no user-serviceableparts..

Check product safety

Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition..

Protect the product when moving it

Always disconnect the power source when moving the product or connecting or disconnecting cables..

Important Safety Instructions

Regulatory compliance statements

United States FCC compliance

This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.. These limits are designed to provide reasonable protection against such interference in a residential installation.. This equipment generates, uses, and can radiate radio frequency energy.. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.. However, there is no guarantee that interference will not occur in a particular installation.. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna..

Increase the separation between the equipment and receiver..

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected..

Consult the service provider or an experienced radio/television technician for help..

Any changes or modifications not expressly approved by Cisco Systems, Inc.., could void the user’s authority to operate the equipment..

The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with information regarding the FCC approval of this device.. The phone numbers listed are for FCCrelated questions only and not intended for questions regarding the connection or operation for this device. Please contact your service provider for any questions you may have regarding the operation or installation of this device.

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Linksys DPC3008/EPC3008

FCC Declaration of Conformity

This device complies with Part 15 of FCC Rules.. Operation is subject to the following two conditions: 1) the device may not cause harmful interference, and 2) the device must accept any interference received, including interference that may cause undesired operation..

Canada EMI regulation

This Class B digital apparatus complies with Canadian ICES-003..

Cet appareil numérique de la class B est conforme à la norme NMB-003du Canada..

RF exposure statements

Note

This transmitter must not be co-locatedor operated in conjunction with any other antenna or transmitter.. This equipment should

be installed and operated with a minimum distance of 7..9 inches (20 cm) between the radiator and your body..

US

This system has been evaluated for RF exposure for humans in reference to ANSI C 95..1 (American National Standards Institute) limits.. The evaluation was based in accordance with FCC OET Bulletin 65C rev 01..01 in compliance with Part 2..1091 and Part 15..27.. The minimum separation distance from the antenna to general bystander is 7..9 inches (20 cm) to maintain compliance..

Canada

This system has been evaluated for RF exposure for humans in reference to Canada Health Code 6 (2009) limits.. The evaluation was based on evaluation per RSS-102Rev 4.. The minimum separation distance from the antenna to general bystander is 7..9 inches (20 cm) to maintain compliance..

Important Safety Instructions

EU

This system has been evaluated for RF exposure for humans in reference to the ICNIRP (International Commission on Non-IonizingRadiation Protection) limits.. The evaluation was based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from 300 MHz to 40 GHz.. The minimum separation distance from the antenna to general bystander is 20 cm (7..9 inches)..

Australia

This system has been evaluated for RF exposure for humans as referenced in the Australian Radiation Protection standard and has been evaluated to the ICNIRP (International Commission on Non-IonizingRadiation Protection) limits.. The minimum separation distance from the antenna to general bystander is 20 cm (7..9 inches)..

CE compliance

Declaration of conformity with regard to the EU Directive 1999/5/EC (R&TTE Directive)

This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU.. The use of software or firmware not supported or provided by Cisco Systems may result in the equipment no longer being compliant with the regulatory requirements..

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Linksys DPC3008/EPC3008

Important Safety Instructions

Note

The full declaration of conformity for this product can be found in the Declarations of Conformity and Regulatory Information section of the appropriate product hardware installation guide, which is available on Cisco.com..

The following standards were applied during the assessment of the product against the requirements of the Directive 1999/5/EC:

EMC: EN 55022 and EN 55024

EN61000-3-2and EN61000-3-3

Safety: EN60950-1

This product conforms to the following European directives:

1999/5/EC

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Linksys DPC3008/EPC3008

Product Overview

Introduction

Welcome to the exciting world of high-speedInternet.. Your new cable modem meets industry standards forhigh-speeddata connectivity.. The modem delivers data and wired (Ethernet) capabilities to connect a variety of devices in the home or small office and supportshigh-speeddata access, all in one device..

The DPC3008 and EPC3008 provide a faster connection to the Internet by incorporating eight bonded downstream channels along with four bonded upstream channels.. These bonded channels deliver downstream data rates in excess of 340 Mbps, up to eight times faster than conventional single-channelDOCSIS 2..0 cable modems..

Package contents

Make sure that each item is included in the box.. If any of these items are missing or damaged, please contact your service provider for help..

One DPC3008 or EPC3008 DOCSIS 3..0 cable modem

One Ethernet cable

One power adapter with power cord

One CD containing the User Guide and warranty information

Product Overview

Note

You will need an optional cable signal splitter and additional standard RF coaxial cables if you want to connect a VCR, a Digital Home Communications Terminal (DHCT) or a set-topconverter, or a TV to the same cable connection as your modem..

Features

DOCSIS

Eight (8) bonded downstream channels with data rates in excess of 340 Mbps (DPC) or 440 Mbps (EPC)

Four (4) bonded upstream channels with data rates in excess of 120 Mbps

Designed to meet DOCSIS and EuroDOCSIS 3..0 specifications as well as backward compatibility with existing DOCSIS and EuroDOCSIS 2..0, 1..1, and 1..0 networks

Enhanced packet processing technology to maximize performance

Expanded88-1002MHz tuning range

Connections

10/100/1000BASE-Tauto-sensing/autoMDIXEthernet port

Support for up to 64 users (onuser-suppliedEthernet hubs)

Design and function

Attractive, compact design can stand vertically, horizontally, or be mounted on a wall

Multiple-colorLED status indicators provide aneasy-to-understanddisplay

TR-068color-codedconnectors and cables for easy installation and setup

Rugged electronic components forlong-termreliability

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Linksys DPC3008/EPC3008

Management

Software upgradeable by network download

Remote manageability using SNMP V1/V2 and V3

Front panel

The front panel of your modem provides LED status indicators that indicate how well and at what state your modem is operating.. See “Understanding the Front Panel Indicators” on page 14 for more information..

1.POWERON,power is applied to the modem..

2.DSON,the modem is receiving data from the cable network..

3.USON,the modem is sending data to the cable network..

4.ONLINEON,the modem is registered on the network and fully operational..

5.LINKON,the Ethernet connection is operational..BLINKING indicates that data is being transferred over the Ethernet connection..OFF indicates that the Ethernet connection is not connected or has been disabled by the user..

Note

After the modem is successfully registered on the network, the POWER, DS, US, and ONLINE LEDs stay on continuously to indicate that the modem is active and fully operational..

Product Overview

Back panel

DPC3008

EPC3008

1.ON/OFF SWITCH (Provided only on products that carry the CE mark)— Allows you to turn off of the modem without removing the power cord.. Turning the modem off using this switch makes sure that the modem is consuming no energy..

2.POWER—Connectsthe modem to the provided AC power adapter.. Use only the power supply provided with your modem..

3.ETHERNET—OneRJ-45Ethernet port connects to the Ethernet port on your computer or network..

4.RESET—Pressand hold this switch for 2 seconds to restore settings to factory defaults and reboot the modem..

Caution

The RESET button is for maintenance purposes only.. Do not use unless instructed to do so by your service provider.. Doing so may cause you to lose any settings you have selected..

5.MAC ADDRESS LABEL—Displaysthe MAC address of the modem..

6.CABLE—F-connectorconnects to an active cable signal from your service provider..

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Linksys DPC3008/EPC3008

Installing Your Modem

Requirements

Before installing the modem, make sure that your system meets the requirements listed below..

System requirements for Internet service

To make sure that your modem operates efficiently for high-speedInternet service, you must have:

AnInternet-capablecomputer or Internet appliance equipped with an Ethernet port

An active cable input line

An Internet connection

To access the user guide for this product, you must have a CD or DVD drive..

Getting a high-speedInternet account

You may need a high-speedInternet account in order to take full advantage of this modem’s features.. If you do not have ahigh-speedInternet account, your service provider will set up your account and become your Internet Service Provider (ISP)..

You will need to give your service provider information about the modem in order to use the high-speedInternet features of the modem.. Refer to the system label on the back of your modem for this information..

If you already have a high-speedInternet account

If you already have a high-speedInternet account, you will need to give your service provider the serial number and MAC address of the modem.. Refer to the system label on the back of your modem for this information..

Installing Your Modem

Modem information

You will need to give your service provider the following information, which is printed on the bar code label attached to the modem:

The serial number of the modem.. The serial number consists of a series of decimal characters preceded by S/N..

The CM Media Access Control (CM MAC) address of the modem.. The CM MAC address consists of a series of hexadecimal characters preceded by CM MAC..

Other MAC address numbers as needed..

The following illustration shows a sample bar code label; the image may vary from the label on the actual product..

Write down these numbers in the spaces provided:

Serial number _______________________

MAC address ________________________

Positioning your modem

The ideal location for your modem is where it has access to outlets and other devices.. Think about the layout of your home or office, and consult with your service provider to select the best location for your modem.. Read this user guide thoroughly before you decide where to place your modem..

Recommendations:

Choose a location close to your computer if you will also use the modem forhigh-speedInternet service..

Choose a location that is near an existing RF coaxial connection to eliminate the need for an additional RF coaxial outlet..

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Choose a location that is relatively protected from accidental disturbance or harm, such as a closet, basement, or other protected area..

Choose a location with plenty of room for guiding the cables away from the modem without straining or crimping them..

Choose a location that allows adequate ventilation around the modem..

Wall-mountingthe modem (optional)

Selecting a wall mount location

You can mount the modem to a wall made of cement, wood, or drywall.. Consider the following recommendations:

Make sure that the mounting location is free of obstructions on all sides, and that the cables can reach the modem without strain..

Leave enough clearance between the bottom of the modem and any flooring or shelving underneath to allow access to cabling..

Allow enough slack in all cables so that the modem can be removed for any required maintenance without disconnecting the cables..

Equipment needed

Two wall anchors for #8 x1-inchscrews

Two #8 x1-inchpan head sheet metal screws

Drill with a3/16-in..wood or masonry bit, as appropriate for the wall composition

A copy of thewall-mountingillustrations shown on the following pages

Installing Your Modem

Positioning the modem

Use the following illustration to guide you in positioning the modem on the wall..

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Linksys DPC3008/EPC3008

Dimensions

Use this illustration as a guide for mounting the modem to the wall.. (Image not to scale)

Installing Your Modem

Mounting the modem to the wall

1.Using a drill with a 3/16-inchbit, drill two holes at the same height and 4 inches apart..

2.Are you mounting the modem into a drywall or concrete surface where a wooden stud is available?

Ifyes, go to Step 3..

Ifno, drive the anchor bolts into the wall, and install the mounting screws into the anchor bolts.. Leave a gap of about 1/4 inch between the screw head and the wall.. Then, go to Step 4..

3.Install the mounting screws into the wall.. Leave a gap of about 1/4 inch between the screw head and the wall.. Then, go to Step 4..

4.Verify that no cables or wires are connected to the modem..

5.Lift the modem into position.. Slip the large end of both mounting slots over the mounting screws, and then slide the modem down until the narrow end of the keyhole slot contacts the screw shaft..

important

Verify that the mounting screws securely support the modem before you let go of the modem..

Contact your service provider for more information about installation..

Installing the modem

This section describes how to connect your modem to support the services that the modem offers..

Connect devices to the modem

The following illustration shows many of the possible connections that can be made to your modem..

If your modem supports high-speedInternet service, you can share that Internet connection with other Internet devices in your home or office.. Sharing one connection among many devices is callednetworking..

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Note
Professional installation may be available.. Contact your local service provider for help..
Connect the modem
To connect the modem to home devices:
1. Choose an appropriate and safe location to install the modem (close to a power source, an active cable connection, and your computer if using high-speed Internet).. For help, see “Selecting a wall mount location” on page 11 ..
Note
Hazardous electrical voltages can exist on the Ethernet or coax cable wiring.. Be sure to disconnect AC power from all devices and carefully follow all instructions below..
2. Power off your computer and other networking device, then unplug them from the power source..
3. Connect the active RF coaxial cable from your service provider to the coax connector labeled CABLE on the back of the modem..

Installing Your Modem

Note

To connect a TV, DHCT, set-topbox, or VCR from the same cable connection, you will need to install a cable signal splitter (not included).. Always check with your service provider before using a splitter, because a splitter may degrade the signal..

4.Connect your computer to the modem by connecting one end of the yellow Ethernet cable to the Ethernet port on your computer, and the other end to the yellowETHERNET port on the back of the modem ..

Note

To install more than one Ethernet device, use an external, multiport Ethernet switch or a cable router (not provided)..

5.Locate the AC power adapter provided with your modem.. Connect the barrel connector end of the power adapter into the POWER input on the back of the modem.. Then, plug the AC power adapter into an AC outlet to provide power to the modem..

Note

If your modem is equipped with a power switch (located on the back panel), make sure that the switch is in the ON position to provide power to the modem..

The modem will perform an automatic search to locate and sign on to the broadband data network.. This process may take up to 5 minutes.. The modem will be ready for use when the POWER,DS,US andONLINE LEDs on the front panel of the modem stop blinking and remain on..

6.Plug in and turn on your computer and other home network devices.. The LINK LED on the modem should be on or blinking..

At this point, the installation is complete and you can begin surfing the Internet..

Note

If your computer does not have Internet access, see “Q.. How do I configure TCP/IP protocol?” on page 15 for information on how to configure your computer for TCP/IP.. For Internet devices other than computers, see to the DHCP orIP Address configuration section of theUser Guide for those devices..

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Linksys DPC3008/EPC3008

Understanding the Front Panel

Indicators

Indicator charts

Normal operations (power up)

The following chart illustrates the sequence of steps and the corresponding appearance of the modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the modem.. Use this chart to troubleshoot the power up, calibration, and registration process of your modem..

Note

After the modem completes Step 7 (Data Network Registration Complete), the modem proceeds immediately to Normal Operations.. See Normal Operations below..

Front panel LED status indicators during initial power-up,calibration, and registration

HIgh-speeddata registration

Step

 

1

2

3

4

5

6

 

 

 

 

 

 

 

 

Front panel

Self

Downstream

Downstream

Ranging

Requesting

Request high-speed

indicator

test

scan

signal lock

IP address

data provisioning file

 

 

 

 

 

 

 

 

 

 

1

 

POWER

On

On

On

On

On

On

 

 

 

 

 

 

 

 

 

2

 

DS

On

Blinking

On

On

On

On

 

 

 

 

 

 

 

 

 

3

 

US

On

Off

Off

Blinking

On

On

 

 

 

 

 

 

 

 

 

4

 

ONLINE

On

Off

Off

Off

Off

Blinking

 

 

 

 

 

 

 

 

 

5

 

LINK

On

On or

On or

On or

On or

On or blinking

 

blinking

blinking

blinking

blinking

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Understanding the Front Panel Indicators

Normal operations (AC power applied)

The following chart illustrates the appearance of the modem front panel LED status indicators during normal operations when AC power is applied to the gateway..

Front panel LED status indicators during normal conditions

Front panel

Normal operations

indicator

 

 

 

 

1

POWER

On

 

 

 

2

DS

On

 

 

 

3

US

On

 

 

 

4

ONLINE

On

 

 

 

 

 

ON - When a single device is connected to the Ethernet port and no data is

 

 

being sent to or from the modem..

5

LINK

BLINKS - When only one Ethernet device is connected and data is being

transferred between the consumer premise equipment (CPE) and wireless

 

 

 

 

home gateway..

 

 

OFF - When no devices are connected to the Ethernet ports

 

 

 

Note

In addition to the above indicators, some service providers use color-codedLEDs to indicate detailed channel bonding and data link status.. For additional information aboutcolor-codedLEDs, check with your service provider..

Special conditions

The following table describes the appearance of the modem front panel LED status indicators during special conditions to show that you have been denied network access..

Front panel LED status indicators during special conditions

Front Panel Indicator

Network Access Denied

 

 

 

1

POWER

Slow blinking (once per second)

 

 

 

2

DS

Slow blinking (once per second)

 

 

 

3

US

Slow blinking (once per second)

 

 

 

4

ONLINE

Slow blinking (once per second)

 

 

 

5

LINK

Slow blinking (once per second)

 

 

 

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Linksys DPC3008/EPC3008

FAQs and Troubleshooting

Frequently asked questions

Q. How do I configure TCP/IP protocol?

To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/IP communications protocol installed on your system.. TCP/IP is a communications protocol used to access the Internet.. This section contains instructions for configuring TCP/IP on your Internet devices to operate with the modem in Microsoft Windows or Macintosh environments..

TCP/IP protocol in a Microsoft Windows environment is different for each operating system.. Follow the appropriate instructions in this section for your operating system..

To configure TCP/IP on Windows 7 systems

1.Open Network Connections by clickingStart, then clickingControl Panel..

2.In the Search box, typeadapter, and then, underNetwork and Sharing Center, clickView network connections..

3.Right-clickthe connection that you want to change, and then clickProperties.. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.. TheLocal Area Connection Properties window opens..

4.Click the Networking tab..

5.Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/ IPv6), and then click Properties..

6.To specify IPv4 IP address settings, do one of the following:

To get IP settings automatically using DHCP, clickObtain an IP address automatically, and then clickOK..

FAQs and Troubleshooting

To specify an IP address, clickUse the following IP address, and then, in theIP address,Subnet mask, andDefault gateway boxes, type the IP address settings..

7.To specify IPv6 IP address settings, do one of the following:

To get IP settings automatically using DHCP, clickObtain an IPv6 address automatically, and then clickOK..

To specify an IP address, clickUse the following IPv6 address, and then, in theIPv6 address,Subnet prefix length, and theDefault gateway boxes, type the IP address settings..

8.To specify DNS server address settings, do one of the following:

To get a DNS server address automatically using DHCP, clickObtain DNS server address automatically, and then clickOK..

To specify a DNS server address, clickUse the following DNS server addresses, and then, in thePreferred DNS server andAlternate DNS server boxes, type the addresses of the primary and secondary DNS servers..

9.To change advanced DNS, WINS, and IP settings, click Advanced..

10.When you are finished, click OK..

11.Try to access the Internet.. If you cannot access the Internet, contact your service provider for further assistance..

To configure TCP/IP on Windows XP Systems

1.Click Start, and depending on your Start menu setup, choose one of the following options:

If you are using the Windows XP default Start Menu, selectConnect to, chooseShow all connections, and then go to Step 2..

If you are using the Windows XP Classic Start Menu, selectSettings, chooseNetwork Connections, clickLocal Area Connection, and then go to Step 3..

2.Double-clicktheLocal Area Connection icon in theLAN or High-Speed Internet section of theNetwork Connections window..

3.Click Properties in the Local Area Connection Statuswindow..

4.Click Internet Protocol (TCP/IP), and then click Propertiesin the Local Area Connection Properties window..

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Linksys DPC3008/EPC3008

5.Select both Obtain an IP address automaticallyand Obtain DNS server address automaticallyin the Internet Protocol (TCP/IP) Properties window, and then click OK..

6.Click Yes to restart your computer when theLocal Network window opens.. The computer restarts.. The TCP/IP protocol is now configured on your computer, and your Ethernet devices are ready for use..

7.Try to access the Internet.. If you cannot access the Internet, contact your service provider for further assistance..

To configure TCP/IP on Macintosh systems

1.Click the Apple icon in theupper-leftcorner of theFinder.. Scroll down to

Control Panels, and then click TCP/IP..

2.Click Edit on theFinder at the top of the screen.. Scroll down to the bottom of the menu, and then clickUser Mode.

3.Click Advanced in theUser Mode window, and then clickOK..

4.Click the up/down selector arrows located to the right of the Connect Via section of the TCP/IP window, and then clickUsing DHCP Server.

5.Click Options in theTCP/IP window, and then clickActive in theTCP/IP Options window..

Note

Make sure that the Load only when needed option is unchecked..

6.Verify that the Use 802..3 option located in the upper-rightcorner of the TCP/IP window is unchecked.. If there is a check mark in the option, uncheck the option, and then click Info in thelower-leftcorner..

7.Is there a Hardware Address listed in this window?

Ifyes, clickOK.. To close theTCP/IP Control Panel window, clickFile, and then scroll down to clickClose.. You have completed this procedure..

Ifno, you must power off your Macintosh..

8.With the power off, simultaneously press and hold down the Command (Apple),Option,P, andR keys on your keyboard.. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times, then release the keys and let the computer restart..

FAQs and Troubleshooting

9.When your computer fully reboots, repeat Steps 1 through 7 to verify that all TCP/IP settings are correct.. If your computer still does not have a hardware address, contact your authorized Apple dealer or Apple technical support center for further assistance..

Q. How do I renew the IP address on my computer?

If your computer cannot access the Internet after the modem is online, it is possible that your computer did not renew its IP address.. Follow the appropriate instructions in this section for your operating system to renew the IP address on your computer..

To renew the IP address on Windows 7 systems

1.Click the Windows Start button..

2.Type cmd in theSearch box.. Thecmd window opens..

3.Type ipconfig /renew and pressEnter to renew the IP address of the computer..

Note

If you cannot access the Internet, contact your service provider for further assistance..

To renew the IP address on Windows XP systems:

1.Click Start, and then clickRun.. TheRun window opens..

2.Type cmd in theOpen field and clickOK.. A window with a command prompt opens..

3.Type ipconfig/release at theC:/ prompt and pressEnter.. The system releases the IP address..

4.Type ipconfig/renew at theC:/ prompt and pressEnter.. The system displays a new IP address..

5.Click the X in theupper-rightcorner of the window to close theCommand Prompt window.. You have completed this procedure..

Note

If you cannot access the Internet, contact your service provider for further assistance..

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Linksys DPC3008/EPC3008

Renewing the IP address on Macintosh systems

1.Close all open programs..

2.Open your Preferences folder..

3.Drag the tcp/ip preferencesfile to the Trash..

4.Close all open windows and empty the Trash..

5.Restart your computer..

6.As your computer starts, simultaneously press and hold down the Command (Apple),Option,P, andR keys on your keyboard.. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times; then, release the keys and let the computer restart..

7.When your computer fully reboots, click the Apple icon in the upperleft corner of theFinder.. Scroll down toControl Panels, and then clickTCP/IP..

8.Click Edit on theFinder at the top of the screen.. Scroll down to the bottom of the menu, and then clickUser Mode..

9.Click Advanced in theUser Mode window, and then clickOK..

10.Click the up/down selector arrows located to the right of the Connect Via section of theTCP/IP window, and then clickUsing DHCP Server..

11.Click Options in theTCP/IP window, and then clickActive in theTCP/IP Options window..

Note

In some cases, the Load only when needed option does not appear.. If it appears, select the option.. A check mark appears in the option..

12.Verify that the Use 802.3 option located in theupper-rightcorner of theTCP/IP window is not selected.. If there is a check mark in the option, select the option to clear the check mark, and then click Info in the lowerleft corner..

13.Is there a Hardware Address listed in this window?

Ifyes, clickOK.. To close theTCP/IP Control Panel window, clickFile, and then scroll down to clickClose..

Ifno, repeat these instructions from Step 6..

14.Reboot your computer..

FAQs and Troubleshooting

Q. What if I don’t subscribe to cable TV?

If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service.. Contact your local service provider for complete information on cable services, including high-speedInternet access..

Q. How do I arrange for installation?

Call your service provider to inquire about professional installation.. A professional installation ensures proper cable connection to the modem and to your computer, and it ensures the proper configuration of all hardware and software settings.. Contact your service provider for more information about installation..

Q. How does the modem connect to my computer?

The modem connects to the 1000/100BASE-TEthernet port on your computer.. For best performance over an Ethernet connection, your computer should be equipped with a Gigabit Ethernet port..

Q. After my modem is connected, how do I access the Internet?

Your local service provider becomes your Internet Service Provider (ISP).. They offer a wide range of services including e-mail,chat, news, and information services.. Your service provider will provide the software you will need..

Q. Can I watch TV and surf the Internet at the same time?

Yes.. If you subscribe to cable television service, you can watch TV and use your modem at the same time by connecting your TV and your modem to the cable network using an optional cable signal splitter..

Common troubleshooting issues

I don’t understand the front panel status indicators

See“Understanding the Front Panel Indicators”on page 14 for more detailed information on front panel LED status indicator operation and functions..

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Linksys DPC3008/EPC3008

The modem does not register an Ethernet connection

Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.. If you purchase and install an Ethernet card, follow the installation instructions..

Verify the status of the front panel status indicator lights..

The modem does not register an Ethernet connection after connecting to a hub

If you are connecting multiple computers to the modem, you should first connect the modem to the uplink port of the hub using the correct crossover cable.. The LINK LED of the hub will illuminate continuously..

The modem does not register a cable connection

The modem works with a standard,75-ohmRF coaxial cable.. If you are using a different cable, your modem will not function properly.. Contact your service provider to determine whether you are using the correct cable..

Tips for improved performance

Check and correct

If your modem does not perform as expected, the following tips may help.. If you need more help, contact your service provider..

Verify that the plug to your modem’s AC power is properly inserted into an electrical outlet..

Verify that your modem’s AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.. If a wall switch controls the electrical outlet, make sure the switch is turned on..

Verify that the modem’sONLINE LED status indicator is on..

Verify that your cable service is active and that it supportstwo-wayservice..

Verify that all cables are properly connected and that you are using the correct cables..

If you are using the Ethernet connection, verify that your TCP/IP is properly installed and configured..

FAQs and Troubleshooting

Verify that you have called your service provider and given them the serial number and MAC address of your modem..

If you are using a cable signal splitter so that you can connect the modem to other devices, remove the splitter and reconnect the cables so that the modem is connected directly to the cable input.. If the modem now functions properly, the cable signal splitter may be defective and may need to be replaced..

If you are connected to your computer with an Ethernet connection, your computer should be equipped with a Gigabit Ethernet card for best performance..

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Cisco, the Cisco logo, and Linksys are trademarks or registered trademarks of Cisco and/or its affiliates in the United States and other countries.. A listing of Cisco’s trademarks can be foundat www..cisco..com/go/trademarks..

DOCSIS is a registered trademark of Cable Television Laboratories, Inc.. EuroDOCSIS, EuroPacketCable, and PacketCable are trademarks of Cable Television Laboratories, Inc..

All other trademarks mentioned in this document are the property of their respective owners.. © 2011 Cisco and/or its affiliates.. All rights reserved..

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