BT 5500 User Manual

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BT Synergy 5500

User Guide

Welcome

to your BT Synergy 5500 Digital Cordless Telephone Answering Machine

250 Name and number phonebook.

Copy phonebook entries between other handsets or your mobile phone SIM card.

Answering machine with up to 12 minutes digital recording time.

Send and receive text messages.1

Caller Display shows you who’s calling and see details of the last 30 callers in a Calls list.2

Register up to 5 handsets to a single base.

Make internal calls, transfer external calls, hold 3-wayconversation between two internal callers and an external caller.

1You must subscribe to your network provider’s Caller Display Service for text messaging to work and you must not withhold your telephone number. A quarterly fee may be payable. Some other network provider lines may not be compatible with this text messaging service.

2You must subscribe to your network provider’s Caller Display or Call Waiting service for these features to work. A quarterly fee may be payable.

Please note that this equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency.

This User Guide provides you with all the information you need to get the most from your phone.

Before you make your first call you will need to set up your phone. Follow the simple instructions in ‘Getting Started’, on the next few pages.

Need help?

If you have any problems setting up or using your BT Synergy please call our free Helpline on 0800 145 6789* or email bt.helpdesk@sgweurope.com. Our dedicated advisers are more likely to be able to help you than the retailer where you made your purchase.

Alternatively, you may find the answer in the ‘Help’ section at the back of this guide.

IMPORTANT

Only use the telephone line cord supplied.

* Calls made from within the UK mainland network are free. Mobile and international call costs may vary.

Got everything?

BT Synergy 5500 base

BT Synergy 5500 handset

2 x AAA NiMH rechargeable batteries

Mains power adaptor for the base (item code 040497)

Telephone line cord

If you have purchased a BT Synergy 5500 multiple pack you will also have the following items for each handset:

BT Synergy handset & charger

2 x AAA NiMH rechargeable batteries

Mains power adaptor for charger (item code 032765)

4

 

In this guide

 

 

 

 

 

 

 

 

 

 

 

Getting started

 

..................................................................Edit ringtone

20

 

 

Location..........................................................................

7

Delete an entry..............................................................

20

 

 

Setting up........................................................................

7

Delete entire phonebook................................................

21

 

 

Setting up for multiple packs.............................................

8

Copy an entry to another handset....................................

21

 

 

Date and time..................................................................

9

Copy the entire phonebook to another handset................

21

 

 

Replacing the battery compartment cover.........................

9

Copy an entry to a SIM card.............................................

22

 

 

Getting to know your phone

 

Copy all entries to or from a SIM card...............................

22

 

 

 

Change the dialling code

23

 

 

 

 

 

 

Handset buttons.............................................................

10

Handset settings

 

 

 

Standby screen

11

 

 

 

Handset ringtone

24

 

 

Display icons

11

 

 

Handset ringer volume

24

 

 

Base

12

 

 

Receiver volume

24

 

 

Navigating the menus

13

 

 

Handset name

25

 

 

Menu map/character map

14

 

 

Display language

25

 

 

 

 

 

 

Using the phone

 

Light timeout.................................................................

25

 

 

Switch the handset on / off.............................................

16

Auto talk........................................................................

26

 

 

Make a call.....................................................................

16

Key beep........................................................................

26

 

 

Preparatory dialling........................................................

16

PABX access code...........................................................

26

 

 

End a call.......................................................................

16

Base settings

 

 

 

Receive a call

16

 

 

 

Base ringtone

27

 

 

Adjust the earpiece/receiver volume

17

 

 

Base ringer volume

27

 

 

Secrecy

17

 

 

Dialling mode

27

 

 

Make a handsfree call

17

 

 

Ring priority

28

 

 

Answer a call handsfree

17

 

 

Recall mode

28

 

 

Switch to handsfree during a call

17

 

 

First ring

29

 

 

Redial the last number called

17

 

 

System PIN

29

 

 

Redial a number from the redial list

18

 

 

Restore default settings

29

 

 

Save a number from the redial list to the phonebook

18

 

 

 

 

 

 

Delete a redial number/delete all redial............................

18

Clock & alarm

 

 

 

To lock/unlock the keypad...............................................

18

Date & time....................................................................

30

 

 

Paging/Find handset......................................................

18

Set alarm.......................................................................

30

 

 

250 Name and number phonebook.................................

19

Alarm on /off.................................................................

30

 

 

Store a name and number...............................................

19

Time format...................................................................

31

 

 

View an entry.................................................................

19

Switch off alarm ring.......................................................

31

 

 

Dial an entry..................................................................

19

 

 

 

 

Edit a name and number.................................................

20

 

 

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com

 

 

 

In this guide

5

 

 

 

 

 

 

Agenda

 

Record a memo..............................................................

45

 

 

Add a new event.............................................................

32

Call screening.................................................................

45

 

 

Switch off agenda ring....................................................

32

Message playback via the base........................................

45

 

 

Show agenda details.......................................................

33

Message playback via the handset...................................

46

 

 

Edit agenda....................................................................

33

Delete all old messages...................................................

46

 

 

Send agenda as a text message.......................................

34

Remote access ...............................................................

47

 

 

Delete agenda................................................................

34

Switch remote access PIN On or Off.................................

47

 

 

Delete all agendas..........................................................

34

Change the remote access security PIN............................

47

 

 

Calls lists

 

Switch your answering machine on remotely....................

48

 

 

 

Play messages

48

 

 

Caller Display / Calls lists

35

 

 

 

 

 

 

View new missed calls.....................................................

35

Text messaging

 

 

 

View and dial from a calls list...........................................

36

Subscribe to the text messaging service...........................

49

 

 

Copy a Calls list number to the phonebook.......................

36

Cost of the fixed line service............................................

49

 

 

Send a text message to a Calls list number........................

36

Send a text message.......................................................

49

 

 

Delete an entry ..............................................................

37

Receiving and reading text messages...............................

50

 

 

Delete all entries.............................................................

37

Read a new message.......................................................

51

 

 

Call Waiting

38

Read, forward, delete, view and save numbers of

 

texts in the Inbox

51

 

 

 

 

 

 

BT Services

 

Edit or send texts in the Drafts box...................................

52

 

 

 

Forward or delete texts in the Outbox

53

 

 

BT Synergy Helpline

39

 

 

Edit templates

53

 

 

BT 118500 (Directory Enquiries)

39

 

 

Deleting texts

54

 

 

Call Divert on/off/check

40

 

 

Service Centre numbers

54

 

 

Call Waiting on/off/check

40

 

 

Add or change Service Centre numbers

54

 

 

Add or edit an entry

40

 

 

Set send centre

55

 

 

Dial a stored entry

41

 

 

Message alert tone

55

 

 

Delete an entry

41

 

 

Set message size

55

 

 

Delete all entries

41

 

 

 

 

 

 

Answering machine

 

Using additional handsets

 

 

 

 

Registering an additional handset

56

 

 

Switch the answering machine on / off via handset

42

 

 

Select a base

57

 

 

Answer delay

42

 

 

De-registera handset

57

 

 

Switch message alert beep on / off

42

 

 

Internal calls

58

 

 

On-screenalert

42

 

 

Call another handset

58

 

 

Record your own outgoing message

43

 

 

Transfer a call

58

 

 

Check or delete your outgoing message

44

 

 

3-Wayconference call

58

 

 

Select outgoing message mode

44

 

 

 

 

 

 

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com

6

In this guide

 

 

Help..........................................................................

59

 

General information

 

 

Safety information..........................................................

65

 

Cleaning........................................................................

65

 

Environmental................................................................

65

 

Product disposal instructions ..........................................

66

 

Guarantee......................................................................

66

 

Returning your phone.....................................................

67

 

How many telephones can I have?...................................

67

 

R&TTE............................................................................

67

 

Declaration of Conformance............................................

67

 

Connecting to a switchboard...........................................

67

 

Inserting a pause............................................................

67

 

Recall............................................................................

67

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com

Getting started

7

 

 

Location

You need to place your BT Synergy base within 2 metres of the mains power socket and telephone socket so that the cables will reach.

Make sure it is at least 1 metre away from other electrical appliances to avoid interference. Your BT Synergy works by sending radio signals between the handset and base. The strength of the signal depends on where you site the base. Putting it as high as possible ensures the best signal.

Setting up

Connect the base

1.Plug the mains power cable into the socket marked on the underside of the base and plug the other end into the mains power wall socket and switch the power on.

The telephone cable is pre-installedin the base but do not connect the other end to the telephone wall socket yet.

Telephone line cord (pre-installed)

WARNING

Do not place your BT Synergy in the bathroom or other humid areas.

Handset range

The BT Synergy has a range of up to 300 metres outdoors when there is a clear line of sight between the base and handset. Any obstruction between the base and handset will reduce the range significantly. With the base indoors and handset either indoors or outdoors, the range will normally be up to 50 metres. Thick stone walls can severely affect the range.

Signal strength

The icon on your handset indicates when you are in range. When out of range of the base theicon will flash and theout-of-rangetone will sound every minute. This tone is repeated until

you move back into range.

IMPORTANT

The base station must be plugged into the mains power at all times. Do not connect the telephone line cord into the wall socket until the handset is fully charged. Only use the power and telephone cables supplied with the product.

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com

8Getting started

Battery low warning

 

2. Make sure the battery ribbon is

 

If the

icon flashes in the external display

laying flat inside the compartment

 

you will need to recharge the handset before

and insert the two batteries supplied

 

you can use it again.

 

observing the polarity markings

 

 

 

 

 

During charging, the

icon will scroll in

(+ and -).

 

 

the display.

 

 

 

 

 

 

 

3. Attach the battery compartment

 

Battery performance

 

cover by sliding the ends into the

 

 

holes inside the compartment,

 

In ideal conditions, fully charged batteries should

 

pressing down and pushing the other

 

give about 10 hours talk time or 100 hours

 

standby time on a single charge.

end along until it clicks into place.

 

Note that new batteries do not reach full capacity

4. Place the handset on the base to

 

until they have been in normal use for several

 

days.

 

 

charge for at least 24 hours. The red

 

To keep your batteries in the best condition, leave

charging light comes on. When the

 

the handset off the base for a few hours at a time.

handset is fully charged the display

 

Running the batteries right down at least once a

 

shows the

icon.

 

week will help them last as long as possible.

 

 

 

The charge capacity of rechargeable batteries

5. After 24 hours, plug the telephone

 

will reduce with time as they wear out, giving

line cord from the base into the

 

the handset less talk/standby time. Eventually

telephone wall socket.

 

they will need to be replaced. New batteries are

 

 

 

 

available from the BT Synergy Helpline on

Setting up for multiple packs

 

0800 145 6789*.

 

 

After charging your handset for the first time,

If you have purchased a multiple pack, this process will need to be carried out

for all handsets and chargers:

 

subsequent charging time is about 6–8hours a

 

day. Batteries and handset may become warm

1. Plug the mains power cable into the socket marked

on the underside of

during charging. This is normal.

 

 

 

the charger.

 

 

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com

Getting started

9

2.Activate the batteries as described previously above.

3.Place the handset on the charger to charge for at least 24 hours. When the handset is fully charged theicon will indicate that it is fully charged.

Your BT Synergy 5500 is ready for use.

Date and time

Providing you have subscribed to your network’s Caller Display service, the date and time is set automatically for all handsets when you receive your first call. The date and time is recorded with each answering machine message you receive.

If you do not have a Caller Display service you can set the date and time manually. Please see page 30 for these instructions.

Removing the batteries

If you ever need to remove the batteries, simply slide open the battery compartment cover and pull the ribbon away from the handset to release the batteries.

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com

10 Getting to know your phone

Handset buttons

Redial/Up

In standby, press to open and scroll through the Redial list, page 18.

In talk mode, press to increase volume.

In menu mode, press to scroll through the options.

When storing an entry in the phonebook, press and hold to enter a Pause, page 67.

Option button (left)

Press to open the Menu. Press to select options displayed on screen.

Talk/Handsfree

In standby mode, press to make and receive calls, page 16.

In talk mode, press to switch handsfree on and off, page 17.

*

Press and hold to switch between Tone and Pulse dialling, page 27.

R (Recall)

For use with switchboard/PBX and

BT Calling Features.

0

To insert a space.

Option button (right)

Press to select options displayed on screen. In menu mode, press to step back one screen. In standby, press names to open the phonebook menu.

End call/ Power on/off

Press to end a call, page 16.

In menu mode, press to return to standby.

In standby, press and hold to switch the handset off. When off, press to switch the handset

back on, page 16.

Down/Phonebook

In standby, press to open and scroll through the Names list, page 19.

In talk mode, press to reduce volume.

In menu mode, press to scroll through the options.

#/Lock

Press and hold to lock the keypad, page 18. To unlock, select Unlock and follow

the on screen instructions.

Intercom

Used for internal calls, page 58.

Microphone

If you experience any problems, please call the Helpline on 0800 145 6789* or emailbt.helpdesk@sgweurope.com