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Zyxel NAP303, NAP353, NAP102 User guide

Default Login Details
User’s Guide
NCC
Nebula Control Center
NCC URL http://nebula.zyxel.com
Version 1.10 Edition 1, 10/2016
Copyright © 2016 Zyxel Communications Corporation
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE.
This is a User’s Guide for a system managing a series of products. Not all products support all features. Menushots and graphics in this book may differ slightly from what you see due to differences in release versions or your computer operating system. Every effort has been made to ensure that the information in this manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to connect the managed device, such as the Nebula AP, switch or security gateway.
•More Information
Go to support.zyxel.com to find other information on the NCC
.
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Table of Contents

Table of Contents
Table of Contents.................................................................................................................................3
Part I: User’s Guide............................................................................................ 6
Chapter 1
Introduction ..........................................................................................................................................7
1.1 NCC Overview .................................................................................................................................. 7
1.1.1 Relationship between Organizations, Sites and Accounts ................................................ 7
1.2 Getting Started ................................................................................................................................ 9
1.2.1 Create MyZyXEL.com Account ............................................................................................. 9
1.2.2 Connect Nebula Managed Devices ................................................................................... 9
1.2.3 Access the NCC Portal ........................................................................................................... 9
1.3 NCC Portal Overview .................................................................................................................... 10
1.3.1 Title Bar ................................................................................................................................... 11
1.3.2 Navigation Panel ................................................................................................................. 13
Part II: Technical Reference........................................................................... 17
Chapter 2
Site-Wide.............................................................................................................................................18
2.1 Monitor Menus ............................................................................................................................... 18
2.1.1 Dashboard ............................................................................................................................. 18
2.1.2 Summary Report .................................................................................................................... 19
2.1.3 Map & Floor Plan ................................................................................................................... 22
2.1.4 Topology ................................................................................................................................ 24
2.2 Configure Menus ............................................................................................................................ 25
2.2.1 General Setting ..................................................................................................................... 25
2.2.2 Alert Setting ........................................................................................................................... 28
2.2.3 Add Device ........................................................................................................................... 29
Chapter 3
AP ........................................................................................................................................................31
3.1 Overview ......................................................................................................................................... 31
3.2 Monitor ............................................................................................................................................. 31
3.2.1 Access Point .......................................................................................................................... 31
3.2.2 Client ...................................................................................................................................... 35
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Table of Contents
3.2.3 Event Log ............................................................................................................................... 38
3.2.4 Summary Report .................................................................................................................... 39
3.3 Configure ......................................................................................................................................... 41
3.3.1 SSIDs ........................................................................................................................................ 41
3.3.2 Authentication ...................................................................................................................... 43
3.3.3 Captive Portal ....................................................................................................................... 46
3.3.4 Radio Setting ......................................................................................................................... 49
3.3.5 Load Balancing ..................................................................................................................... 51
Chapter 4
Switch..................................................................................................................................................53
4.1 Overview ......................................................................................................................................... 53
4.2 Monitor ............................................................................................................................................. 53
4.2.1 Switch ..................................................................................................................................... 53
4.2.2 Client ...................................................................................................................................... 62
4.2.3 Event Log ............................................................................................................................... 63
4.2.4 Summary Report .................................................................................................................... 64
4.3 Configure ......................................................................................................................................... 67
4.3.1 Switch Ports ............................................................................................................................ 68
4.3.2 IP Filtering ............................................................................................................................... 71
4.3.3 RADIUS Policy ......................................................................................................................... 72
4.3.4 PoE Schedule ......................................................................................................................... 73
4.3.5 Switch Configuration ............................................................................................................ 74
Chapter 5
Gateway.............................................................................................................................................78
5.1 Overview ......................................................................................................................................... 78
5.2 Monitor ............................................................................................................................................. 78
5.2.1 Security Gateway ................................................................................................................. 78
5.2.2 Client ...................................................................................................................................... 81
5.2.3 Event Log ............................................................................................................................... 84
5.2.4 VPN Connection ................................................................................................................... 84
5.2.5 Summary Report .................................................................................................................... 85
5.3 Configure ......................................................................................................................................... 88
5.3.1 Interfaces Addressing .......................................................................................................... 88
5.3.2 Firewall ................................................................................................................................... 97
5.3.3 Site-to-Site VPN .................................................................................................................... 103
5.3.4 L2TP over IPSec Client ......................................................................................................... 108
5.3.5 Captive portal ..................................................................................................................... 109
5.3.6 Network Access Method ....................................................................................................113
5.3.7 Traffic Shaping ..................................................................................................................... 115
5.3.8 Security Filtering ................................................................................................................... 116
5.3.9 My Authentication Server ................................................................................................. 116
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Table of Contents
Chapter 6
Organization.....................................................................................................................................119
6.1 Organization Overview ................................................................................................................ 119
6.1.1 Sites ....................................................................................................................................... 119
6.1.2 Site tags ................................................................................................................................ 120
6.1.3 Devices ................................................................................................................................. 121
6.2 Create Organization .................................................................................................................... 123
6.3 Create Site .................................................................................................................................... 123
6.4 Inventory ........................................................................................................................................ 124
6.5 License Management .................................................................................................................. 125
6.6 Change Log .................................................................................................................................. 127
6.7 Organization Setting .................................................................................................................... 128
6.8 Administrator ................................................................................................................................. 130
6.8.1 Create/Update Administrator ........................................................................................... 131
6.9 Cloud Authentication .................................................................................................................. 132
6.9.1 Create/Update User ........................................................................................................... 134
Chapter 7
Troubleshooting................................................................................................................................136
7.1 Getting More Troubleshooting Help ........................................................................................... 137
Appendix A Customer Support ..................................................................................................... 138
Appendix B Legal Information ....................................................................................................... 144
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PART I

User’s Guide

6

1.1 NCC Overview

The Zyxel Nebula Control Center (NCC) is a cloud-based network management system that allows you to remotely manage and monitor Zyxel Nebula APs, Ethernet switches and security gateways. Being a SaaS (Software as a Service) solution, it provides access to the licensed software and applications on a subscription basis over the Internet.
Each Nebula managed device needs to have a management license. To extend the license before it expires, contact your vendor for further information. At the time of writing, the supported Nebula devices are NAP102, NAP203, NAP303, NAP353, NSW100-28P, NSW200-28P and NSG100.
Feature support includes:
• System accounts with different privilege levels
• Site Administrator: manage one site
• Organization Administrator: manage one or multiple organizations
• Multi-tenant management
• Inventory and license management
• Alerts to view events, such as when a device goes down
• Graphically monitoring individual devices
• Securely managing Nebula devices by using the Network Configuration Protocol (NETCONF) over TLS
CHAPTER 1

Introduction

1.1.1 Relationship between Organizations, Sites and Accounts
In the NCC, a site is a group of devices and an organization is a group of sites. To use the NCC to manage your Nebula devices, each device should be assigned to a site and the site must belong to an organization.
• A site can have multiple Nebula devices, but can only belong to one organization.
• A site can be managed by more than one site/organization administrator.
• An organization can contain multiple sites and can be managed by more than one organization administrator.
• A myZyXEL.com account can be an organization administrator and/or site administrator in the NCC (see Section 6.8 on page 130).
• An organization administrator can manage more than one organization. The organization administrator that manages multiple organizations can see a MSP portal page (see MSP Portal on
page 11).
• A site administrator can manage more than one site.
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Chapter 1 Introduction
Site A
Site B
In the following example, Nebula managed devices, such as the NAP102 or the NSW100-28P, are deployed in two separate networks (Site A and Site B). With the NCC organization administrator account, you can remotely manage and monitor all devices even when they are located at different places.
Figure 1 NCC Example Network Topology
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Chapter 1 Introduction

1.2 Getting Started

You can perform network management by the NCC using an Internet browser. Browsers supported are:
• Firefox 36.0.1 or later
• Chrome 41.0 or later
• IE 10 or later
1.2.1 Create MyZyXEL.com Account
First, use myZyXEL.com to create an account in order to log into NCC and manage Nebula devices over networks.
1 Open your web browser and go to https://portal.myzyxel.com.
2 Sign in with your email and password. Click Not a Member Yet if you don't have a myZyXEL.com account
and create an account.
1.2.2 Connect Nebula Managed Devices
Connect your Nebula managed devices (such as the NAP102 or the NSW100-28P) to your local network. Your local network must have Internet access. See the corresponding Quick Start Guides for hardware connections.
1.2.3 Access the NCC Portal
Go to the NCC portal website.
1 Type http://nebula.zyxel.com in a supported web browser. Log into the NCC with your myZyXEL.com
account.
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Chapter 1 Introduction
2 If this is the first time you have logged into NCC, you need to create your organization and site(s),
register Nebula devices and associate them with a site. See Chapter 6 on page 119 for detailed information.

1.3 NCC Portal Overview

The NCC portal screen is divided into these parts:
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Figure 2 NCC Overview
A
B
C
Chapter 1 Introduction
•A - Title Bar
•B - Navigation Panel
• C - Main Screen
1.3.1 Title Bar
Select the organization and site you want to manage. If you create multiple organizations, select MSP Portal from the Organization drop-down list box to view your organization summary.
Figure 3 NCC Title Bar
MSP Portal
The MSP (Managed Services Provider) Portal option is available only for an organization administrator account which manages more than one organization. Click the organization entry you want to manage and go to its SITE WIDE > Dashboard screen.
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Chapter 1 Introduction
Figure 4 NCC MSP Portal
The following table describes the labels in this screen.
Table 1 NCC MSP Portal
LABEL DESCRIPTION
Status This shows whether the organization is online (green), has generated alerts (yellow), goes
off-line (red) or has been off-line for at least six days (gray).
Organization This shows the descriptive name of the organization. License Status This shows whether the license is valid (ok), will expire soon or has expired. It shows Warning
if the license should be renewed within one month.
License expiration This shows the date when the license will expire, or N/A when there is no Nebula device in
Site This shows the number of sites belonging to this organization.
Device This shows the number of Nebula devices in this organization which are online (green), have
NAP This shows the number of Nebula APs connecting to the sites in this organization.
NSW This shows the number of Nebula switches connecting to the sites in this organization.
NSG This shows the number of Nebula security gateways connecting to the sites in this
the organization.
generated alerts (yellow), go off-line (red) or have been off-line for at least six days (gray).
organization.
Login Account
Click your login account at the top right hand corner of the screen to display a menu, where you can click a link to view your account profile settings, login history, active sessions or log out of the NCC portal.
Figure 5 NCC Login Account
Alert
Click the alert icon to view log messages for the selected organization and site. You can click the message record to go to the Dashboard or Event Log page.
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Figure 6 NCC Alert
1.3.2 Navigation Panel
Use the NCC menu items to configure network management for each site, organization and/or Nebula device.
Table 2 NCC Menu Summary
LEVEL 1 LEVEL2/LEVEL3 FUNCTION
SITE-WIDE Use these menus to view information on all Nebula managed devices that
Monitor
Dashboard Use this menu to view device connection status and traffic summary.
Summary Report
Map & Floor Plan
Topology Use this menu to view the site’s network topology.
Configure
General Setting Use this menu to change the general settings for the site, such as the site
Alert Setting Use this menu to set which alerts are created and emailed. You can also
Add Device Use this menu to register a device and add it to the site.
AP Use these menus to monitor and configure the managed AP(s) by the
Monitor
Access Point Use this menu to view the list of APs added to the site.
Client Use this menu to view Wi-Fi clients which are connecting to the APs in the
Event Log Use this menu to view all events on the AP. An event is a log of something
Summary Report
Configure
SSIDs Use this menu to enable and configure basic settings for SSID profiles.
Authentication Use this menu to configure Wi-Fi security, L2 isolation, intra-BSS and walled
Captive Portal Use this menu to configure captive portal settings for SSID profiles.
Radio Setting Use this menu to configure global radio settings for all APs in the site.
Load Balancing
Chapter 1 Introduction
are deployed in the selected site.
Use this menu to view network statistics for a site, such as bandwidth usage, power usage, top devices, top clients and/or top SSIDs.
Use this menu to locate devices on the world map and even on a floor plan.
name, device login password and firmware upgrade schedule.
set the email address(es) to which an alert is sent.
NCC.
The settings are applied when a Nebula AP is registered and attached to the selected site.
site.
that has happened to a managed device.
Use this menu to view network statistics specific to APs in the site.
garden settings for SSID profiles.
Use this menu to configure load balancing settings for all APs in the site.
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Chapter 1 Introduction
Table 2 NCC Menu Summary (continued)
LEVEL 1 LEVEL2/LEVEL3 FUNCTION
SWITCH Use these menus to monitor and configure the managed switch(es) by
the NCC.
The settings are applied when a Nebula switch is registered and attached to the selected site.
Monitor
Switch Use this menu to view the list of switches added to the site.
Client Use this menu to view detailed information about the clients which are
connecting to the switches in the site.
Event Log Use this menu to view all events on the switch. An event is a log of
Summary Report
Configure
Switch Ports Use this menu to view the switch port statistics and configure switch
IP filtering Use this menu to configure the access control list in order to control
RADIUS Policy Use this menu to configure port authentication.
PoE Schedule Use this menu to set the schedule for switches in distributing power to
Switch Configuration
something that has happened to a managed device.
Use this menu to view network statistics specific to switches in the site.
settings for the ports.
access to the switches.
powered devices.
Use this menu to configure global switch settings, such as (R)STP, QoS, IGMP snooping, port mirroring, authentication servers, voice VLAN and DHCP white list.
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Chapter 1 Introduction
Table 2 NCC Menu Summary (continued)
LEVEL 1 LEVEL2/LEVEL3 FUNCTION
Gateway Use these menus to monitor and configure the managed security
gateway(s) by the NCC.
The settings are applied when a Nebula gateway is registered and attached to the selected site.
Monitor
Security Gateway
Client Use this menu to view the connection status and detailed information
Event Log Use this menu to view all events on the gateway. An event is a log of
VPN Connection
Summary Report
Configure
Interfaces Addressing
Firewall Use this menu to configure firewall rules for outbound traffic, application
Site-to-Site VPN Use this menu to configure VPN rules.
L2TP over IPSec client
Captive Portal Use this menu to configure captive portal settings for each gateway
Network Access Method
Traffic Shaping Use this menu to configure the maximum bandwidth and load balancing.
Security Filtering
My Authentication Server
Use this menu to view the detailed information about a security gateway in the selected site.
about a client in the selected site.
something that has happened to a managed device.
Use this menu to view status of the site-to-site VPN connections.
Use this menu to view network statistics specific to the gateway in the site.
Use this menu to configure network mode, port grouping, interface address, static route and DDNS settings on the gateway.
patrol, schedule profiles and port forwarding rules for inbound traffic.
Use this menu to enable and configure L2TP VPN settings.
interface.
Use this menu to enable or disable web authentication on an interface.
Use this menu to enable or disable Intrusion Detection and Prevention (IDP) on the security gateway.
Use this menu to configure external AD (Active Directory) server or RADIUS server that the security gateway can use in authenticating users.
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Chapter 1 Introduction
Table 2 NCC Menu Summary (continued)
LEVEL 1 LEVEL2/LEVEL3 FUNCTION
ORGANIZATION Overview Use this menu to view a list of sites belonging to the selected organization
and detailed information about the devices connected to the sites.
Create Organization
Create Site Use this menu to create a new site.
Inventory Use this menu to view the summary of devices which have been
License Management
Change Log Use this menu to view log messages about configuration changes in this
Setting Use this menu to configure the security and notification settings.
Administrator Use this menu to view, remove or create a new administrator account for
Cloud Authentication
HELP Online Doc Use this menu to view the documentation for the NCC and Nebula
Support Request Use this menu to view or submit a new eITS ticket.
Security Policy Information
Use this menu to create a new organization.
registered and assigned to the sites in the selected organization.
Use this menu to view and manage your licenses.
organization.
this organization.
Use this menu to create or remove user accounts which are allowed access to the Nebula devices via different authentication methods, such as the MAC-based authentication, captive portal or the IEEE 802.1x authentication method.
devices.
Use this menu to view information required for firewall rules to allow management traffic between the NCC and Nebula devices, such as the port number and protocol type.
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PART II

Technical Reference

17

2.1 Monitor Menus

Use the Monitor menus to check the dashboard, summary report, map and floor plan, network topology and client list of the Nebula devices for the selected site.
2.1.1 Dashboard
If a site is created and selected, the Dashboard is always the first menu you see when you log into the NCC. You can also click SITE-WIDE > Monitor > Dashboard to access this screen. It shows:
• AP: how many Nebula APs are assigned and connected, and what percentage of the APs become overloaded, that is, the number of online APs that exceed the maximum client device number (in AP > Configure > Load Balancing) by total number of online APs in the site,
• AP Client: how many Wi-Fi clients are currently connecting to the managed AP(s),
• Switch: how many Nebula switches are assigned and connected, and what percentage of the switches become overloaded, that is, the number of online Nebula switches that exceed 70% of their upstream bandwidth by total number of online Nebula switches in the site,
• PoE Power: the total PoE power budget on the switch and the current amount of power consumed by the powered devices,
• Gateway: how many Nebula security gateways are assigned and connected, and what percentage of the gateway’s processing capability is currently being used if the CPU goes over 93% usage,
• Connection: the number of devices that are experiencing slow connection speeds,
• Traffic Summary: the Internet usage and top ten applications in the past 24 hours,
• Top Clients: the top three clients with the highest percentage of bandwidth usage in the past week.
CHAPTER 2

Site-Wide

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Chapter 2 Site-Wide
Figure 7 SITE-WIDE > Monitor > Dashboard
2.1.2 Summary Report
This screen displays network statistics for the selected site, such as bandwidth usage, power usage, top devices, top clients and/or top SSIDs.
Click SITE-WIDE > Monitor > Summary Report to access this screen.
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Chapter 2 Site-Wide
Figure 8 SITE-Wide > Monitor > Summary Report
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Chapter 2 Site-Wide
The following table describes the labels in this screen.
Table 3 SITE-Wide > Monitor > Summary Report
LABEL DESCRIPTION
Select to view the report for the past day, week or month. Alternatively, select Select range... to specify a time period the report will span. You can also select the number of
results you want to view in a table.
Email report Click this button to send summary reports by email, change the logo and set email
schedules.
Top devices by usage
# This shows the index number of the Nebula device.
Name This shows the descriptive name of the Nebula device.
Model This shows the model number of the Nebula device.
Usage This shows the amount of date transmitted or received by the Nebula device.
Client This shows how many clients are currently connecting to the Nebula device.
Location This shows the location of the top Nebula devices on the map.
Top SSIDs by usage
# This shows the index number of the SSID.
SSID This shows the SSID network name.
# Clients This shows how many Wi-Fi clients are connecting to this SSID.
% Clients This shows what percentage of associated Wi-Fi clients are connecting to this SSID.
Usage This shows the total amount of data transmitted or received by clients connecting to this
% Usage This shows what percentage of the transmitted data is for this SSID.
Clients
Total This shows the total number of clients connected to the Nebula device within the specified
Daily Average This shows the average daily number of clients within the specified time period.
Clients per day
Top clients
# This shows the index number of the client.
Description This shows the descriptive name or MAC address of the client.
Usage This shows the amount of data consumed by the client.
% Usage This shows what percentage of the transmitted data is for the client.
Usage details
SSID.
time period.
The y-axis represents the number of clients.
The x-axis represents the date.
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Chapter 2 Site-Wide
Table 3 SITE-Wide > Monitor > Summary Report (continued)
LABEL DESCRIPTION
Top switches by power usage
# This shows the index number of the switch.
Name This shows the descriptive name of the switch.
Model This shows the model number of the switch.
Power usage This shows what percentage of the power is used by the switch.
Ethernet power
Power rate over time This shows the average, maximum and minimum power consumption of the switches.
The y-axis shows how much power is used in Watts.
The x-axis shows the time period over which the power consumption is recorded.
Top client device manufacturer by usage
Manufacturer This shows the manufacturer name of the client device.
# Clients This shows how many client devices are made by the manufacturer.
% Clients This shows the percentage of top client devices which are made by the manufacturer.
Usage This shows the amount of data consumed by the client device.
% Usage This shows what percentage of the transmitted data is for the client device.
Top operating systems by usage
OS This shows the operating system of the client device.
# Clients This shows how many client devices use this operating system.
% Clients This shows the percentage of top client devices which use this operating system.
Usage This shows the amount of data consumed by the client device on which this operating
% Usage This shows what percentage of top client devices use this operating system.
system is running.
2.1.3 Map & Floor Plan
This screen allows you to locate a device on the world map and use a floor plan to show the space and relationship between the Nebula devices. Click SITE-WIDE > Monitor > Map & floor plan to access this screen.
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Chapter 2 Site-Wide
Figure 9 SITE-WIDE > Monitor > Map & Floor Plan
Place devices on map
You can mark spots on the map, that is, the places where the devices are located. Click the Place devices on map tab to display the device list for the selected site. Click Done to hide the device list.
Click the Placed button to show the devices that you have pined on the map and/or the floor plan. Click the Un-placed button to show the devices that remain to be pined on the map. To pin a device, select the device from the Un-placed list, then drag and drop it on to the map.
The pin icon next to a device name is blue ( ) if you have marked the device on the map. Otherwise, the pin icon is gray ( ). Click the icon to remove a device from the map.
Figure 10 SITE-WIDE > Monitor > Map & Floor Plan: Place devices on map
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Chapter 2 Site-Wide
Edit floor plans
Click the Edit floor plans tab to display the list of existing floor plan, a drawing that shows the rooms scaled and viewed from above. Click Done to hide the list. Use the Create+ button to upload new floor plans.
Select a floor plan from the list. The floor plan then shows on the Google map at the right side of the screen. Use your mouse to move the floor plan, and use the icons at the top of the map to rotate, change the transparency, resize or hide the floor plan. Click Set position to apply your changes.
Figure 11 SITE-WIDE > Monitor > Map & Floor Plan: Edit floor plans
The following table describes the labels in this screen.
Table 4 SITE-Wide > Monitor > Map & Floor Plan: Edit floor plans
LABEL DESCRIPTION
Floor plan This shows the descriptive name of the floor plan.
Devices This shows the number of the device(s) marked on this floor plan.
Edit Click this icon to open a screen, where you can modify the name, address and/or
Remove Click this icon to delete the floor plan.
2.1.4 Topology
Use this screen to view the network topology of the site. Click SITE-WIDE > Monitor > Topology to access this screen.
dimension of the floor plan.
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Chapter 2 Site-Wide
Figure 12 SITE-WIDE > Monitor > Topology

2.2 Configure Menus

Use the Configure menus to set the general and email alert settings for the selected site, or register a new Nebula device and assign it to the site.
2.2.1 General Setting
Use this screen to change the general settings for the site, such as the site name, device login password and firmware upgrade schedule. Click SITE-WIDE > Configure > General Setting to access this screen.
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Chapter 2 Site-Wide
Figure 13 SITE-WIDE > Configure > General setting
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Chapter 2 Site-Wide
The following table describes the labels in this screen.
Table 5 SITE-Wide > Configure > General setting
LABEL DESCRIPTION
Site Info
Site Name Enter a descriptive name for the site.
Local time zone Choose the time zone of the site’s location.
Device configuration
Local credentials The default password is generated automatically by the NCC when the site is created. You
AP LED lights Click to turn on or off the LED(s) on the APs.
Captive portal time limit
For my AD server users
For my RADIUS server users
For click-to­continue users
For cloud authentication users
SNMP
SNMP access Select V1/V2c to allow SNMP managers using SNMP to access the devices in this site.
SNMP community string
Reporting
Syslog server Click Add to create a new entry.
Server IP Enter the IP address of the server.
Types Select the type of logs the server is for. Action Click the Delete icon to remove the entry.
Firmware upgrades
Upgrade time Select the day of the week and time of the day to install the firmware.
Access point upgrade
can specify a new password to access the status page of the device’s built-in web-based configurator. The settings here apply to all Nebula devices in this site.
Select how often the user (authenticated by an AD server) has to log in again.
Select how often the user (authenticated by an RADIUS server) has to log in again.
Select how often the user (authenticated via the captive portal) has to log in again.
Select how often the user (authenticated using the NCC user database) has to log in again.
Otherwise, select Disable. This field is available when you select V1/V2c.
Enter the password for the incoming SNMP requests from the management station.
This section is grayed out if there is no AP in this site. It shows if there is a new version of the firmware available for the APs, and the date and time of the last firmware upgrade.
Select Follow upgrade time to install the firmware at the time you choose in the Upgrade time field.
Select Schedule the upgrade to xx at xx to set a new schedule for the firmware upgrade. Select Perform the upgrade now to install the firmware immediately.
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Table 5 SITE-Wide > Configure > General setting (continued)
LABEL DESCRIPTION
Switch upgrade This section is grayed out if there is no switch in this site. It shows if there is a new version of
Gateway upgrade This section is grayed out if there is no gateway in this site. It shows if there is a new version of
2.2.2 Alert Setting
Chapter 2 Site-Wide
the firmware available for the switches, and the date and time of the last firmware upgrade.
Select Upgrade as scheduled to install the firmware at the time you choose in the Upgrade time field.
Select Schedule the upgrade to xx at xx to set a new schedule for the firmware upgrade. Select Perform the upgrade now to install the firmware immediately.
the firmware available for the gateways, and the date and time of the last firmware upgrade.
Select Upgrade as scheduled to install the firmware at the time you choose in the Upgrade time field.
Select Schedule the upgrade to xx at xx to set a new schedule for the firmware upgrade. Select Perform the upgrade now to install the firmware immediately.
Use this screen to set which alerts are created and emailed. You can also set the email address(es) to which an alert is sent. Click SITE-WIDE > Configure > Alert Setting to access this screen.
Figure 14 SITE-WIDE > Configure > Alert setting
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The following table describes the labels in this screen.
Table 6 SITE-Wide > Configure > Alert setting
LABEL DESCRIPTION
Send alerts via email to
Wireless alerts Click On to have the NCC generate and send an alert when the event occurs.
Switch alerts Click On to have the NCC generate and send an alert when the event occurs.
Security gateway alerts
Other alerts Click On to have the NCC generate and send an alert when the event occurs.
2.2.3 Add Device
Chapter 2 Site-Wide
Select Other email addresses to enter the email address(es) to which you want to send alerts. Otherwise, select All site domains.
You can also specify how long in minutes the NCC waits before generating and sending an alert when an AP becomes off-line.
You can also specify how long in minutes the NCC waits before generating and sending an alert when a port or a switch goes down.
Click On to have the NCC generate and send an alert when the event occurs.
You can also specify how long in minutes the NCC waits before generating and sending an alert when a gateway becomes off-line.
Use this screen to register a device and add it to the site. Click SITE-WIDE > Configure > Add device to access this screen.
Figure 15 SITE-WIDE > Configure > Add device
The following table describes the labels in this screen.
Table 7 SITE-Wide > Configure > Add device
LABEL DESCRIPTION
Add to this site Click this button to assign the selected device(s) to the site.
Unused devices This shows the number of registered devices which have not been assigned to a site.
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Chapter 2 Site-Wide
Table 7 SITE-Wide > Configure > Add device (continued)
LABEL DESCRIPTION
+ Register This button is available only for an organization administrator or site administrator that has
full access.
Click this button to pup up a window where you can enter a device’s serial number and MAC address to register it at the NCC.
Select the check box of the device that you want to add to the selected site.
Device Name This shows the descriptive name of the device.
Serial Number This shows the serial number of the device.
MAC Address This shows the MAC address of the device.
Model This shows the model name of the device.
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