Verizon Novatel MiFi 5510L Manual

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UserGuide

MiFi® 5510L

90026642 - R1

Patents and Licenses

Visit www.novatelwireless.com/patents for a complete list of all Novatel Wireless patents.

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access

to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country.

Trademarks and Service Marks

Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners.

•Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.

•MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.

•Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

•Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.

•Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners.

Novatel Wireless Revision History

Part Number	Revision	Description	Date
90026642	R1	Initial release	30 Jan 2013

FCC ID: PKRNVWMIFI5510

PN: 90026642_R1_UG_MiFi5510_NVTL_30Jan2013

Please visit www.novatelwireless.com for the latest information about your device.

Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 2
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 2
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	4
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	6
Caring for Your Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 7

Using Your Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 8
Accessing the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 9
Using Your Jetpack for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 10
Install the 4G LTE SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 11
Remove the 4G LTE SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 12
Insert and Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	13
Battery Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 14
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 15
Power the Jetpack On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 16
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 16
Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connecting to Your Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
Using Your Jetpack After Setup is Complete . . . . . . . . . . . . . . . . . . . . . . . . .	18
Using the Jetpack User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 21

Jetpack Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .	22
Managing Your Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	23
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 23
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	24
Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
Menu Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 26
My Jetpack Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 27
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 27
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
Manage My Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	29
My Account & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	33
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	34
Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	35
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 35
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	36
Connected Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	37
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 37
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38

Connected Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	39
Blocked Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Jetpack Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 44
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Mobile Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	45
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	46
Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 46
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 61
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 61
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	62
About Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 64
On the Jetpack Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 64
On the Jetpack Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	65
Internet Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	65
Jetpack Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	68
Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	72
Jetpack Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 74

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . 76
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . . . . . . . 77
Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . . . . . . . . . . . . . . . . . . . . . 78
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Product Specifications and Regulatory Information. . .	. . . . . . . . . 81

Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 82
Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 82
Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	83
Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 85
Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 85
Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 86
Proper Battery Use and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 88

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

iii

Getting Started

Overview

Components

Power Management

Caring for Your Device

Overview

Congratulations on your purchase of the Verizon Jetpack™ 4G LTE Mobile Hotspot MiFi® 5510L !

With the Jetpack Mobile Hotspot you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to ten Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds of up to 100 Mbps**.

The Jetpack is backwards compatible to 3G networks, ensuring reliable connectivity when you need it most.

System Requirements

•• Compatible with all major operating systems

•• Works with the latest versions of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™

To use Wi-Fi mode, your computer needs Wi-Fi capability and Internet browser software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.

Your Jetpack must have proper data service to function properly. (See Using Your Jetpack for the First Time on page 10.)

*When multiple users are connected to the Jetpack, all of their data usage will be aggregated and applied to the mobile broadband customer.

**Manufacturer’s rated peak theoretical speed. Actual speeds may vary.

Components

Navigation Button — Scrolls left or right through available menu options.

Charging Port — The wall charger connects here.

Select Button — Use to select a menu option.

Status Display — Provides connection and battery status, network signal strength, roaming status, and the number of users connected with Wi-Fi.

Power Button — Powers the Jetpack on and off.

Red Lighting Effect — Illuminates when display is on and when Jetpack is charging.

SIM Card Slot — The SIM card is installed here.

Battery Compartment — The battery contacts connect here.

Master Reset Button — Insert a paperclip in the small hole to reset the Jetpack to factory settings. (See How do I reset the Jetpack back to factory settings? on page 78.)

Battery Removal Divot — When the battery is installed, insert a fingernail here and lift to easily remove it.

Status Indicators

DISPLAY ICON	DESCRIPTION

No icons	The Jetpack is powered off or not receiving power, or the
	screen is in power-saving mode

Status Bar

Connected Devices	Scroll and select the icon to display the number and IP
	address of connected devices .

Messages	Scroll and select the icon to display the number of unread
	SMS messages.

Network Signal Strength	More bars indicate more signal strength.

Battery	More white on the battery indicates more battery life.

Activity Indicator	If this icon is displayed, data is being transferred between
	your Jetpack and connected device(s).

Next to Network Name

Extended Network	If this icon is displayed, your Jetpack is connected over an
	extended network.

Roaming	If this icon is displayed, your Jetpack is roaming.

Carousel

Connected Devices	Scroll and select the icon to display the number and IP
	address of connected devices .

Messages	Scroll and select the icon to display the number of unread
	SMS messages.

Mobile Network	Scroll and select the icon to display the technology, network
	operator, signal and preferred network.

Software Update	Scroll and select the icon to display the current software
	version, date and time of last check for updates and to check
	for current software updates.

About Jetpack	Scroll and select the icon to display the mobile number,
	model number, IMEI, URL and Admin Password for your
	Jetpack.

Home	Scroll and select the icon to return to the Jetpack Home page
	and to access menu options.

Data Usage	Scroll and select the icon to view the amount of data used in
	the current billing period.

Wi-Fi Name/Password	Scroll and select the icon to display the Wi-Fi name, password
	and URL.

Power Management

Your Jetpack will work from its charged battery alone, or when the device with the installed battery is plugged into a power source.

•• Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery icon bars blink. When the battery is fully charged, the battery icon is solid.

•• USB wall charger — You can use the Jetpack when the battery is installed and the charger is plugged into a wall socket. Please ensure the wall socket is located near the equipment and is easily accessible. The MiFi battery charges while it is plugged into the charger.

Before using the Jetpack, read the battery safety information in the "Safety Hazards" section of this guide. (See Proper Battery Use and Disposal on page 88.)

Caring for Your Jetpack

Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines:

•• Protect the Jetpack from liquids, dust, and excessive temperatures.

•• Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially overheat and they might alter the performance of the antenna.

•• Store the Jetpack in a safe place when not in use.

Using Your Jetpack

Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete

Accessing the Network

4G LTE

With LTE bandwidth (700 MHz) you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*.

4G Mobile Broadband with LTE*

•• Download: typical download speeds of 5-12 Mbps.

•• Upload: typical upload speeds of 2-5 Mbps.

3G Mobile Broadband with EVDO Rev. A**

•• Download: typical download speeds of 600 kbps–1.4 Mbps with bursts up to 3.1 Mbps.

•• Upload: typical upload speeds of 500-800 kbps with bursts up to 1.8 Mbps.

Wi-Fi 802.11b/g/n

•• 802.11b uses the 2.4 GHz frequency with a bandwidth of 11 Mbps.

•• 802.11g uses the 2.4 GHz frequency with a bandwidth of 54 Mbps.

•• 802.11n uses the 2.4 GHz frequency with a bandwidth of 150 Mbps.

*Speeds shown are those published by Verizon Wireless, Inc. and are theoretical in nature. Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.

**Mobile Broadband Rev.A speed claim based on Verizon Wireless network tests with 5 MB FTP data files without compression. Your Mobile Broadband Rev. A-enabled Jetpack will indicate coverage when you are in a Mobile Broadband Rev. A service area. When outside the Rev. A service area, your wireless Jetpack will revert to Mobile Broadband Rev. 0 (typical download speeds will be 400–700 Kbps and upload speeds will be 60–80 Kbps).

Using Your Jetpack for the First Time

To get started, follow these steps:

Confirm your computer meets the minimum system requirements. (See System Requirements on page 3.)

Install the 4G LTE SIM card. (See Install the 4G LTE SIM Card on page 11.)

Insert and charge the battery. (See Insert and Charge the Battery on page 13.)

Turn on the Jetpack. (See on page 15.)

Connect the Jetpack to your computer using Wi-Fi. (See Connecting to Your Jetpack on page 17.)

Install the 4G LTE SIM Card

Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service.

To install your new 4G LTE SIM card if it is not pre-installed, follow these steps:

Remove the battery cover located on the underside of the Jetpack.

If necessary, remove the SIM card from the outer card, being careful not to touch the goldcolored contacts.

Lift the SIM card removal hinge and move out of the way.

Hold the card with the Verizon logo facing up and gold-colored contact points facing down.

Insert the SIM card into the slot and replace the SIM card removal hinge, securing it in place. The 4G SIM card MUST remain in the SIM card slot when in use.

CAUTION! Do not bend or scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.

Remove the 4G LTE SIM Card

To remove the 4G LTE SIM card, follow these steps:

Remove the battery cover located on the underside of the Jetpack.

Remove the battery from the back of the Jetpack by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment.

Lift the SIM card removal hinge and move out of the way.

Place your forefinger on the SIM Card and carefully slide the SIM Card backwards to remove.

Replace the SIM card removal hinge and snap into place.

NOTE Should your 4G SIM card be lost or damaged, contact your network operator.

Insert and Charge the Battery

IMPORTANT Before you use your Jetpack, be sure to charge the battery for at least 3.5 hours to ensure a full initial charge.

To insert and charge the battery, follow these steps:

Press your finger against the battery removal tab, then lift and remove the cover.

Align the gold-colored contacts on the battery with the gold-colored contacts on the Jetpack and gently slide the battery into place.

Replace the cover by setting it on the Jetpack where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface.

Connect the micro USB end of the charger into the charging port of the Jetpack.

Plug the other end of the wall charger into the appropriate electrical outlet.

CAUTION! Use only batteries and chargers with your Jetpack that have been approved by Verizon Wireless. The failure to use approved batteries and chargers may increase the risk that your Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.

Battery Removal

To remove or replace the battery, follow these steps:

Press your finger against the battery door removal tab, then lift and remove the battery cover. Set the cover aside.

Insert your finger into the battery removal divot and lift the battery out of the battery compartment.

Battery Tips

WARNING! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers.

•• It normally takes at least three hours to fully charge the battery with the wall charger.

•• Do not use sharp objects to access the battery well, this may damage the Jetpack and the battery.

•• Do not use excessive force to remove the battery or to access the battery well.

•• The battery discharges more rapidly as additional devices access your Jetpack.

•• Battery life depends on the network, signal strength, temperature, features, and accessories you use.

•• New batteries or batteries stored for a long time may take more time to charge.

•• When charging your battery, keep it near room temperature.

•• When storing your battery, keep it uncharged in a cool, dark, dry place.

•• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).

•• Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this Jetpack.

•• Some batteries perform best after several full charge/discharge cycles.

•• It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery.

IMPORTANT Whenever you remove or insert either the battery or the SIM card, ensure your MiFi Jetpack is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the battery.

WARNING! The failure to use approved batteries and chargers may increase the risk that your Jetpack will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage. To avoid risk of explosion, never dispose of batteries in a fire.

Power the Jetpack On and Off

Power On

•• Press the Power Button until the Jetpack display lights up. After the initial startup screens display, select Menu to access the menu.

Power Off

•• Press and hold the Power Button until the display shows MiFi Powering Off. The Jetpack will continue its shutdown procedures for several seconds and then automatically turn off the display.

Connecting to Your Jetpack

Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest version of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™. Your default Wi-Fi Name (SSID) and Wi-Fi Password can be found on the Jetpack display upon initial power up.

To access your Wi-Fi Name (SSID) and Wi-Fi Password after the initial power up or a device reset:

Power on your Jetpack.

Select Menu and open the Wi-Fi Name and Password option.

Select Open to display the Wi-Fi Name/Password.

To connect to your Jetpack:

Turn on your Wi-Fi enabled device and turn on your Jetpack using the power button. The Jetpack display will light up. The Jetpack broadcasts its own wireless network and name.

Open the Wi-Fi application or controls on the computer or Wi-Fi enabled device that you want to connect to your Jetpack and find the Wi-Fi name (SSID).

Tip! The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you are unfamiliar with wireless networking on your computer, consult the computer help system.

When prompted, enter your Wi-Fi password, which can be found on the Jetpack display by pressing the Select button (Menu) on the Home screen to display the Wi-Fi icon, then pressing the Select button (Open) to display the Wi-Fi Name/Password screen. The Jetpack screen should now show an additional connected device. Your Wi-Fi enabled device is now connected to the Internet.

You can view or change Jetpack settings by connecting to the Jetpack web user interface at http://my.jetpack or http://192.168.1.1.

IMPORTANT Charge the battery completely before you connect your computer to your MiFi Jetpack. (See Insert and Charge the Battery on page 13.)

Using Your Jetpack After Setup is Complete

You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total of 10 (on 4G LTE) Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on.

To find the name of the Wi-Fi network (SSID) and Wi-Fi password on the Jetpack screen:

Select Menu and open the Wi-Fi Name/Password option.

Select Open to display the Wi-Fi Name/Password.

The Jetpack comes from the factory with security enabled. You can change the security settings using the Jetpack Web User Interface. To change your Jetpack security settings:

Open the web browser of a device connected to the Jetpack and enter http://my.jetpack or http://192.168.1.1.

Login with the Jetpack Admin Password which can be found on the Jetpack screen by selecting Menu > About Jetpack > Open > More > More.

To change your Wi-Fi Name/Password, from My Jetpack Home select Manage My Jetpack > Customize my Wi-Fi Settings.

Enter the new Wi-Fi Name in the Wi-Fi name field and the new Wi-Fi Password in the Wi-Fi password field.

Click Save Changes.

To change your Admin Password, from My Jetpack Home, select Manage My Jetpack > Change my Jetpack Admin Password.

Enter your current Admin Password in the Enter current password field.

Enter your new password in the Enter new password field, and re-enter to confirm in the Confirm new password field.

Click Save Changes.

Using the Jetpack User Interface

From the Jetpack UI display you can check your Jetpack status, view your current data usage, and access icon-based menu options by using the Navigation and Select buttons. (See Components on page 4).

To view the current status of your Jetpack:

Press the power button to turn on the Jetpack and display the Home Screen. The status bar is at the top of the screen.

Check the status indicators for network signal strength , data traffic activity , messages , number of connected devices , and battery strength .

To view your current data usage:

Press the left navigation button to highlight View Usage.

Press the select button. Current data usage in GB and billing cycle schedule displays on the Jetpack screen.

Press the left navigation button to refresh, and press the select button to close and return to the Home screen.

To access the icon-based menu options:

Press the select button to display the menu icons.

Use the navigation buttons to move left or right to highlight the desired menu option, then press the select button to open the highlighted option. Continue to press the select button to move through any additional screens.

Jetpack Settings

Managing Your Jetpack

My Jetpack Home

Data Usage

Connected Devices

Jetpack Settings

Messages

About Jetpack

Managing Your Jetpack

Manage, monitor, and customize your Jetpack settings directly on the Jetpack, or by using the Jetpack web-based interface.

On the Jetpack Device

Power on your Jetpack by pressing and holding the power button until the display lights and the Home screen displays.

Use the status bar to monitor network signal strength, data activity, messages, connected devices and battery life .

Press the left navigation button to highlight View Usage, then press the select button to display the Data Usage screen with your current data usage and billing cycle schedule.

Press the select button to close the Data Usage screen and return to the Home screen.

Press the select button to display the Menu icons.

Use the navigation buttons to scroll to the desired Menu option.

Press the select button to open the selected Menu screen.

On the Jetpack Web Interface

To connect to the Jetpack web interface and customize your Jetpack settings:

Connect your computer or Wi-Fi enabled device to your Jetpack to access the Internet. (See Connecting to Your Jetpack on page 18.)

Open your connected device’s web browser and type http://my.jetpack/ or http://192.168.1.1 into the address bar. Press Enter. The Jetpack Home page opens. (See Sign In on page 25.)

Click Sign In in the upper right corner of the window and type your Jetpack Admin password in the Admin password field and click Sign In to display the Jetpack Home page. (See My Jetpack Home on page 27.)

You are now able to customize your Jetpack settings configuration.

The Sign In page is the first page you see after connecting and prior to signing in. You can access more information after you sign in.

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