Verizon 6620L User Manual

UserGuide

MiFi® 6620L

90026966 - R1

©2014 Novatel Wireless, Inc. All rights reserved. The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless, Inc.

Patents and Licenses

For a complete list of all Novatel Wireless patents, visit www.novatelwireless.com/about/contact-us.

Software License

Proprietary Rights Provisions:

The software drivers provided with this product are copyrighted by Novatel Wireless and/or Novatel Wireless’ suppliers. Although copyrighted, the software drivers are unpublished and embody valuable trade secrets proprietary to Novatel Wireless and/or Novatel Wireless’ suppliers. The disassembly, decompilation, and/or Reverse Engineering of the software drivers for any purpose is strictly prohibited by international law. The copying of the software drivers, except for a reasonable number of back-up copies is strictly prohibited by international law. It is forbidden by international law to provide access

to the software drivers to any person for any purpose other than processing the internal data for the intended use of the software drivers.

U.S. Government Restricted Rights Clause:

The software drivers are classified as “Commercial Computing device Software” and the U.S. Government is acquiring only “Restricted Rights” in the software drivers and their Documentation.

U.S. Government Export Administration Act Compliance Clause:

It is forbidden by US law to export, license or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act, or any successor legislation, or in violation of the laws of any other country.

Trademarks and Service Marks

Novatel Wireless is a trademark of Novatel Wireless, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Novatel Wireless or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Novatel Wireless or any other Trademark displayed in this user manual without the written permission of Novatel Wireless or its respective owners.

•Novatel Wireless, and the Novatel Wireless logo are all trademarks of Novatel Wireless, Inc.

•MiFi® and the MiFi logo are registered trademarks of Novatel Wireless, Inc.

•Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

•Apple®, Mac®, and Mac OS® are trademarks of Apple, Inc., registered in the U.S. and other countries.

•Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.

The names of actual companies and products mentioned in this user manual may be the trademarks of their respective owners.

Novatel Wireless Revision History

Part Number	Revision	Description	Date
90026966	R1	Initial release	25 Sep 2014

FCC ID:  PKRNVWMIFI6620

PN:  90026966_R1_MASTER_UG_MiFi6620L_VZW_25 Sep 2014

Please visit www.novatelwireless.com for the latest information about your device.

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 2
Features.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	2
Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	3
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 3
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	5
Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	7
Caring for Your Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 8

Using Your Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 9
Accessing the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	10
4G LTE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 10
Using Your Jetpack for the First Time . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 11
Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	12
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 12
Replacing the 4G LTE SIM Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 14
Universal Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	15
Battery Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 16
Power the Jetpack On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
Power On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 17
Power Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Connecting to Your Jetpack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 18
Using Your Jetpack After Setup is Complete . . . . . . . . . . . . . . . . . . . . . . . . .	20
Using the Jetpack User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 23

Jetpack Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .	25
Managing Your Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	26
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 26
On the Jetpack Admin Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 27
Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	28
Sign In to the Jetpack Admin website. . . . . . . . . . . . . . . . . . . . . . . .	28
Menu Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 29
My Jetpack Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 30
On the Jetpack Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. 30
On the Jetpack Admin Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	31
Manage My Jetpack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	32
My Account & Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	38
Help & Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	44

Data Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 47
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 47
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 48
Connected Devices . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 49
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 50
Connected Devices. . . . . . .	.	. . . . .	. . .	. .	. . .	. .	. . .	. .	. . . . . 50
Blocked Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Jetpack Settings. . . . . . . . . . . .	. .	. . . . .	. . .	. .	. . . . .		. . . . .		. . . . . 55
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 55
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Screen Timeout . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . . 55
Audio On/Off . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . . . . . 56
Audio Alerts. . . . . . . . . .	. .	. . . . .	. . .	. .	. . .	. .	. . .	. .	. . . . . 56
Network Technology.. . . . . .	.	. . . . .	. . .	. .	. . .	. . . . .		. . . . . . . 57
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . . . . . 58
Wi-Fi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Jetpack. . . . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . .	. . . . .	. . . . . .	. . . .	. . . . . . . . . 61
Advanced. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Firewall. . . . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 76
Universal Charging . . . . . . . . . . .	.	. . . . .	. . .	. .	. . .	. .	. . .	. .	. . . . . 83
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 83
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 83
Wi-Fi Protected Setup (WPS). . . . . .	. .	. . . . .	. . .	. .	. . . . .		. . . . .		. . . . . 84
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 84
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 85
Software Update . . . . . . . . . . . .	.	. . . . .	. . .	. .	. . .	. .	. . .	. .	. . . . . 86
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 86
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 86
Messages . . . . . . . . . . . . . . .	. .	. . . . .	. . .	. .	. . . . .		. . . . .		. . . . . 87
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 87
On the Jetpack Admin Website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 88
Parental Controls. . . . . . . . . . . .	.	. . . . .	. . .	. .	. . .	. .	. . .	. .	. . . . . 90
Summary. . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 90
Site List. . . . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 90
Device List . . . . . . . . . . .	.	. . . . .	. . .	. .	. . .	. .	. . .	. .	. . . . . 93
About Jetpack . . . . . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 94
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 94
On the Jetpack Admin website . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . .	. . . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 95
Internet Status. . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 95
Jetpack Info. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Diagnostics. . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . . 98
Logs. . . . . . . . . . . . . . . . . . . . . . . . . .	. . .	. . . . . . . . . .							103
Help . . . . . . . . . . . . . . . . . .	.	. . . . .	. . . . .		. . . . .		. . . . .		. . . . . 106
On the Jetpack Display. . . . . . . . . . . . .	. . .	. . . . . . . . . .	. . . . . .	. . . . .	. . . . . .	. . . .	. . . . . .	. . . .	. . . . . . . . 106

iii

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Product Specifications and Regulatory Information. . . . . . . . . . . 114

Product Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Technology/Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Environmental. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Regulatory Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Wireless Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Limited Warranty and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Safety Hazards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Proper Battery Use and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

iv

1

Getting Started

Overview

Power Management

Caring for Your MiFi 6620L

Overview

Congratulations on your purchase of the Verizon Mobile Hotspot - MiFi® 6620L for 4G LTE™ and Wi-Fi!

With the Jetpack you can access 4G LTE networks for faster apps, uploads and downloads. Connect up to 15 Wi-Fi enabled devices to the Internet at once - laptops, tablets, e-readers, gaming consoles and more* - and experience download speeds up to 10 times faster than with Verizon’s 3G*.

The Jetpack is backwards compatible to 3G networks, ensuring reliable connectivity when you need it most.

Features

•• Global Connectivity for up to 15 Wi-Fi Enabled Devices to High-Speed Wireless Data

•• Connect to 4G LTE and numerous Global Bands.

•• Universal Charging

•• The built-in Universal Charger provides a spare charge for tablets, smartphones and other devices running low on battery power.

•• Up to 20 Hours of Battery Life on a Single Charge

•• Manage Wireless Network Activity

•• MiFi Settings is an easy-to-use web-based interface that allows you to manage, monitor, and customize your Wi-Fi and 4G LTE connection.

•• Advanced Embedded Antenna Design

•• VPN Capability

•• Auto Connectivity Options

•• Parental Controls

*Average download speeds of 5-12 Mbps/average upload speeds of 2-5 Mbps. Actual throughput speed and coverage may vary.

2

Package Contents

The Verizon Wireless MiFi 6620L package includes:

•• MiFi 6620L

•• 4000mAh Standard Lithium Ion Battery

•• Pre-installed 4G LTE SIM Card

•• Wall Charger

•• USB Cable

•• Verizon Wireless Brochures

System Requirements

•• Compatible with all major operating systems

•• Works with the latest versions of browsers, including Android™, Google Chrome®, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™.

To use Wi-Fi mode, your computer or other device needs Wi-Fi capability and Internet browser software. If your computer does not have Wi-Fi capability you can use Ethernet over USB tethering.

Your Jetpack must have proper data service to function. (See Using Your Jetpack for the First Time on page 11.)

3

Components

Universal Charging Port — Use to charge one additional wireless device.

Jetpack Charging Port — Use to connect the wall charger or to tether a device.

Navigation Buttons — Scrolls left/up or right/down through available menu options.

Select Button — Use to select a menu option.

Home Screen — Displays the status bar, data usage meter, and menu options.

LED Indicator — When the display is off and the Jetpack is turned on, the LED indicator blinks.

Real-time Data Usage Meter — Displays current data usage in GB and cycle end date.

Status Bar — Provides connection and battery status, network signal strength, roaming status, number of unread messages, and the number of users connected with Wi-Fi.

Power Button — Powers the Jetpack on and off, and turns display back on when device is in power-saving mode.

Test port — Use for testing and diagnostics.

SIM Card Slot — The SIM card is pre-installed here.

Battery Removal Divot — Insert a fingernail here and lift to remove the battery.

Battery Compartment — The battery contacts connect here.

Master Reset Button — Insert a paperclip in the small hole to reset the Jetpack to factory settings.(See How do I reset the Jetpack back to factory settings? on page 109.)

4

Status Indicators

DISPLAY ICON	DESCRIPTION
No icons	The Jetpack is powered off or not receiving power, or the
	screen is in power-saving mode.
Network Signal Strength	More bars indicate more signal strength.
Activity Indicator	If this icon is displayed, data is being transferred between
	your Jetpack and connected device(s).
Network Indicator	Displays the type of network to which your Jetpack is
	connected.
Roaming	If this icon is displayed, your Jetpack is connected to a
	network outside the home network area.
International Roaming	If this icon is displayed, your Jetpack is connected to a
	network outside the United States.
Messages	If this icon is displayed, you have unread Verizon system
	messages.
Connected Devices	If this icon is displayed, it shows the number of devices
	connected to your Jetpack.
Battery Charge Indicator	Displays remaining battery power
Battery AC Charging	Displays when the Jetpack is connected to the AC
Indicator	charger.
Battery USB Charging	Displays when another device is connected to the
Indicator	Jetpack and charging via a USB cable.

5

CAROUSEL ICON

Wi-Fi	Scroll and select the icon to display the Wi-Fi name,
	password and URL.
SIM	If this icon is displayed, there is no SIM card installed.
	If this icon is displayed, your SIM is locked. Real-time data
	usage meter will not display.
	If this icon is displayed, there is a SIM error. Check to be
	sure your SIM card is properly installed.
Connected Devices	Scroll and select the icon to display the number and IP
	address of connected and blocked devices .
Data Usage	Scroll and select the icon to view the amount of data
	used as of the current date and the usage billing cycle.
Settings	Scroll and select the icon to display settings options,
	including Wi-Fi, screen timeout, audio on/off, audio
	alerts, and network technology.
Universal Charging	Scroll and select icon to display Universal Charging
	status. Options include Available, Charging, or Not
	available.
WPS	Scroll and select icon to set WPS.
Software Update	Scroll and select the icon to display the current SW
	version, and to download and install an update.
Message Center	Scroll and select the icon to display unread messages,
	and to save or delete read messages.
About Jetpack	Scroll and select the icon to display Internet connection
	status and Jetpack information, including model, SW
	version, wireless number, IMEI, and battery level.
Help	Scroll and select the icon to display Jetpack Admin
	website connection instructions, Advanced Features,
	WPS, Unlock SIM, and Tips.
FRONT PANEL
Power Indicator	When the display is off and the Jetpack is turned on, the
	Power indicator blinks.

6

Power Management

Your Jetpack will work from its charged battery alone, or when the device with the installed battery is plugged into a power source.

•• Battery — Charge the battery by plugging in the wall charger. While the battery is charging the battery charging icon displays. When the battery is fully charged, the battery icon is solid.

•• USB wall charger — You can use the Jetpack when the battery is installed and the charger is plugged into a wall socket. Please ensure the wall socket is located near the equipment and is easily accessible. The MiFi battery charges while it is plugged into the charger.

•• Universal charging — You can use the Jetpack to charge external devices such as smartphones and tablets, to help keep you powered and connected longer.

Before using the Jetpack, read the battery safety information in the "Safety Hazards" section of this guide. (See Proper Battery Use and Disposal on page 122.)

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Caring for Your Jetpack

Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Novatel Wireless recommends the following guidelines:

•• Protect the Jetpack from liquids, dust, and excessive temperatures.

•• Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially overheat and they might alter the performance of the antenna.

•• Store the Jetpack in a safe place when not in use.

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2

Using Your Jetpack

Accessing the Network Using Your Jetpack for the First Time Connecting to Your Jetpack Using Your Jetpack After Setup is Complete

Accessing the Network

4G LTE

With LTE bandwidth you can get the broadband speed you require to work efficiently outside the home or office. You can connect to the Internet, access your corporate intranet, check your email and download attachments at speeds that are up to 10 times faster than 3G*.

4G Mobile Broadband with LTE*

•• Download:  typical download speeds of 5-12 Mbps.

•• Upload:  typical upload speeds of 2-5 Mbps.

3G Mobile Broadband with EVDO Rev. A

•• Download:  typical download speeds of 600 kbps–1.4 Mbps with bursts up to 3.1 Mbps.

•• Upload:  typical upload speeds of 500-800 kbps with bursts up to 1.8 Mbps.

Wi-Fi 802.11a/b/g/n

•• 802.11a uses the 5.0 GHz frequency with a bandwidth up to 12 Mbps.

•• 802.11b uses the 2.4 GHz frequency with a bandwidth up to 12 Mbps.

*Actual throughput speed and coverage may vary. Speed claims not applicable when roaming.

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Using Your Jetpack for the First Time

Your SIM Card and battery are pre-installed. To get started:

Confirm your computer meets the minimum system requirements. (See System Requirements on page 3).

Fully charge the battery. (See Charging the Battery on page 12).

Power on the Jetpack. (See Power the Jetpack On and Off on page 17).

Connect the Jetpack to your computer using Wi-Fi. (See Connecting to Your Jetpack on page 18.)

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Charging the Battery

IMPORTANT  Before you use your Jetpack, be sure to charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has up to 20 hours of life.

To charge the battery:

Connect the micro USB end of the charger into the charging port of the Jetpack.

Plug the other end of the wall charger into the appropriate electrical outlet.

CAUTION!  Use only batteries and chargers with your Jetpack that have been approved by Novatel Wireless for optimal performance and safe operation.

Replacing the Battery

To remove and replace the battery:

Press your finger against the battery door removal tab, then lift and remove the battery cover. Set the cover aside.

Insert your finger into the battery removal divot and lift the battery out of the battery compartment.

Align the gold-colored contacts on the new battery with the gold-colored contacts on the MiFi 6620L and gently slide the battery into place.

12

Replace the cover by setting it on the Jetpack where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface.

13

Replacing the 4G LTE SIM Card

Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your Jetpack comes with the SIM card and battery already installed.

To remove the 4G LTE SIM card:

Remove the battery cover located on the underside of the Jetpack.

Remove the battery from the back of the Jetpack by inserting your fingernail into the battery removal divot and lifting the battery out of the battery compartment.

Locate the SIM Card protector and lift to open.

Push the SIM Card toward the SIM Card slot to release, then carefully slide the card backwards to remove.

  NOTE  Should your 4G SIM card be lost or damaged, contact your network operator.

14

To install a new 4G LTE SIM card:

Remove the battery cover located on the underside of the Jetpack.

If necessary, remove the SIM card from the outer card, being careful not to touch the goldcolored contacts.

Hold the card with the gold-colored contact points facing down.

Insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use.

CAUTION!  Do not bend or scratch your SIM card. Avoid exposing your SIM card to static electricity, water, or dirt.

Universal Charging

The universal charging port allows you to charge an additional device using your Jetpack. To charge an additional device:

Slide the port shield to expose the USB universal charging port.

Connect the USB cable to the device to be charged.

Connect the other end of the USB cable to the Universal Charging port on the Jetpack.

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Battery Tips

WARNING!  Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers.

•• It normally takes at least three hours to fully charge the battery with the wall charger.

•• Do not use sharp objects or use excessive force to remove the battery or to access the battery well, this may damage the Jetpack and the battery.

•• The battery discharges more rapidly as additional devices access your Jetpack.

•• Battery life depends on the network, signal strength, temperature, features, and accessories you use.

•• New batteries or batteries stored for a long time may take more time to charge.

•• When charging your battery, keep it near room temperature.

•• When storing your battery, keep it uncharged in a cool, dark, dry place.

•• Never expose batteries to temperatures below -20°C (4°F) or above 60°C (140°F).

•• Never leave the Jetpack in an unattended vehicle due to uncontrollable temperatures that may be outside the desired temperature for this Jetpack.

•• Some batteries perform best after several full charge/discharge cycles.

•• It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery.

IMPORTANT  Whenever you remove or insert either the battery or the SIM card, ensure your Jetpack is not connected to any device or power source. Never use tools, knives, keys, pens or any type of object to force the door open or to remove the battery. Using any of these types of objects could result in puncturing the battery.

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Power the Jetpack On and Off

Power On

•• Press the Power Button until the Jetpack display lights up. After the initial startup screens display, the Home screen and menu options are available.

Power Off

•• Press and hold the Power Button until the display shows MiFi. The Jetpack will continue its shutdown process for several seconds and then automatically turn off the display.

17

Connecting to Your Jetpack

Now you can connect your Wi-Fi enabled device to your Jetpack using Wi-Fi. Your computer, tablet, or other Wi-Fi enabled devices need Wi-Fi capability and Internet browser software. Your Jetpack is compatible with all major operating systems, and works with the latest version of browsers, including Android™, Chrome™, Firefox®, Internet Explorer®, Safari™ and Mobile Safari™.

Welcome Tutorial

The Jetpack Welcome Tutorial displays upon initial power up.

Power on your Jetpack for the first time to display the Welcome Tutorial screen.

Press the select button to navigate through the tutorial screens.

Welcome Tutorial Navigating Your Jetpack Connect to the Jetpack Universal Charging

To access your Wi-Fi Name (SSID) and Wi-Fi Password after the initial power up or a device reset:

Power on your Jetpack.

Select Wi-Fi Name/Password to display the Wi-Fi Name/Password page.

Select More to display the Wi-Fi Settings page and display your Admin Password. Press the select button to exit and return to the Home screen and menu options.

Wi-Fi Name/Password Option

Display Wi-Fi Name/Password

Display Wi-Fi Settings Directions

To connect to your Jetpack:

Turn on your Wi-Fi enabled device and turn on your Jetpack using the power button. The Jetpack display will light up. The Jetpack broadcasts its own wireless network and name.

Open the Wi-Fi application or controls on the computer or Wi-Fi enabled device that you want to connect to your Jetpack and find the Wi-Fi name (SSID).

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  Tip!  The steps to connect to a Wi-Fi network vary depending on your operating system and whether you use the native application or third-party software. Generally, you click an icon in the Windows notification area where you can select View Available Wireless Networks, or click the Airport icon in the menu bar on a Mac. If you are unfamiliar with wireless networking on your computer, consult the computer help system.

When prompted, enter your Wi-Fi Network password. The Jetpack Home screen should now show an additional connected device. Your Wi-Fi enabled device is now connected to the Internet.

You can view or change Jetpack settings by connecting to the Jetpack Admin website at http://my.jetpack or http://192.168.1.1.

IMPORTANT  Charge the battery completely before you connect your computer to your Jetpack. (See Charging the Battery on page 12).

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Using Your Jetpack After Setup is Complete

You can use the Jetpack as a wireless mobile hotspot to connect your computer and up to a total

of 15 Wi-Fi enabled devices to the mobile broadband network. The Jetpack is powered on as soon as you press and hold the power button and the display turns on.

To find the name of the Wi-Fi Network (SSID) and Wi-Fi Password on the Jetpack display:

Select Wi-Fi Name/Password to display the Wi-Fi Name/Password page.

Select More to display the Wi-Fi Settings page for directions to access advanced settings. Press the select button to exit and return to the Home screen and menu options.

Wi-Fi Name/Password Option

Display Wi-Fi Name/Password

Display Wi-Fi Settings Directions

The Jetpack comes from the factory with security enabled. You can change the security settings using the Jetpack Admin website. To change your Jetpack security settings:

Open the web browser of a device connected to the Jetpack and enter http://my.jetpack or http://192.168.1.1.

Login with the Jetpack Admin Password which can be found on the Jetpack display by selecting Help > Jetpack Admin website. The default Admin Password is admin. Press and hold the select button to return to the Home screen.

Help Option

Select Jetpack Admin Website

Admin Password

To change your Wi-Fi Name/Password, from My Jetpack Home select Manage My MiFi > Customize my Wi-Fi Settings.

Enter the new Wi-Fi Name in the Wi-Fi name field and the new Wi-Fi Password in the Wi-Fi Password field.

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Click Save Changes.

Change Wi-Fi Name/Password

To change your Admin Password from My Jetpack Home, select Manage My MiFi > Change my Jetpack Admin Password.

Enter your current Admin Password in the Enter current password field.

Enter your new password in the Enter new password field, and re-enter to confirm in the Confirm new password field.

21

Click Save Changes.

Change Jetpack Admin Password

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Using the Jetpack User Interface

From the Jetpack display you can check your Jetpack status, view your current data usage, and access an icon-based menu by using the Navigation and Select buttons. (See Status Indicators on page 5).

To view the current status of your Jetpack:

Press the power button to turn on the Jetpack and display the Home screen. The status bar is at the top of the screen.

Check the status indicators for network signal strength , data traffic activity , unread Verizon system messages , active roaming /international roaming , connected devices , and battery strength .

To view your current data usage:

Use the real-time data usage meter on the Home screen to check your data usage and billing cycle schedule.

Jetpack Display Home

If SIM Lock is turned on, or if another device is connected to the Universal Charging port and being charged, the Data Usage meter will not display. Scroll to the Data Usage icon and press the select button to view your current data usage details.

SIM Lock Turned On

Retrieve Data Usage

Data Usage Display

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To access the icon-based menu options:

•• From the Home screen, use the navigation buttons to move left or right to highlight the desired Menu option, then press the select button to open the highlighted option. Continue to press the select button to move through any additional screens.

Press Select to Open Option Menu

Scroll Up/Down to Desired Option

Press Select to View Desired Option

Press Select to go Back		to Option Menu	Scroll down to the Exit Option			Press/Hold Select to Return Home

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3

Jetpack Settings

Managing Your Jetpack

My Jetpack Home

Data Usage

Connected Devices

Jetpack Settings

Universal Charging

WPS

Messages

Parental Controls

About Jetpack