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Software version TE 2.1
TANDBERG E20
Administrator Guide
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What’s in this guide?
Introduction
Intellectual Property Rights ............................. 5
Trademark ..................................................... 5
Disclaimer..................................................... 5
Patent Information ........................................ 6
Copyright Notice .......................................... 6
Safety Instructions .......................................... 7
Water and Moisture .....................................7
Cleaning ........................................................ 7
Ventilation ..................................................... 7
Lightning ....................................................... 7
Dust .............................................................. 7
Vibration .......................................................8
Power Connection and Hazardous Voltage .. 8
Servicing ....................................................... 8
Accessories .................................................. 9
Communication Lines .................................. 9
Environmental Issues ...................................... 9
Digital User Guides .................................... 10
European Environmental Directives ........... 10
Waste Handling .......................................... 10
Information for Recyclers ........................... 10
Deploying E20
Connecting the E20 ....................................... 12
Using the Assistant to configure E20 ............ 13
Using the keypad to configure the E20 ......... 14
Setting up the E20 from a remote PC ........... 15
HTTP Bootstrapping ...................................... 16
Using E20
Connecting the E20 ....................................... 18
Adjusting the E20 camera ............................. 18
The E20 keyboard.......................................... 19
Operating the softkeys .................................. 19
Navigation principles ..................................... 20
Selfview ........................................................ 20
Calling someone by dialing their number ...... 21
Answering an incoming call ........................... 21
Switching between handset, loudspeaker
and headset ................................................... 21
Calling someone using the phone book ........ 22
Searching in the phone book .........................22
Adding entries to My contacts ...................... 23
Switching between two calls ........................ 23
Blind transfer ................................................. 23
Consultative transfer ..................................... 24
Adding the screensaver of your choice ......... 24
Avoiding conflict with
the standby function................................... 24
Multiple lines ................................................. 25
Example ........................................................ 25
The Settings
menu
Description of the Settings available ............. 27
The Settings ............................................... 27
What’s in this guide?
The Advanced Settings
Description of the Advanced Settings ...........30
Speed dials .................................................... 30
IP settings .....................................................30
Advanced configuration ................................. 31
Audio .......................................................... 31
Camera 1 .................................................... 31
CapsetFilterDebug ..................................... 31
Conference 1 .............................................. 31
Experimental ..............................................32
Menu .......................................................... 32
Network 1 .................................................. 33
Network services ......................................33
Phonebook .................................................34
Provisioning ................................................34
SIP .............................................................. 35
Standby ......................................................37
System Unit ................................................ 37
HearingImpairedMode ............................... 37
Name .......................................................... 37
MenuLanguage ..........................................37
Time ...........................................................37
Video ..........................................................37
Change password .......................................... 37
Restart ...........................................................37
Mechanical dimensions .................................38
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Introduction
Chapter 1
Introduction
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Introduction
Thank you for choosing TANDBERG!
Your TANDBERG E20 has been designed to give you
many years of safe, reliable operation.
This part of the TANDBERG E20 documentation
is aimed at administrators working with the
deployment and provisioning of the E20.
Our main objective with this Administrator Guide is
to address your goals and needs. Please let us know
how well we succeeded!
We recommend you visit the TANDBERG web site
regularly for updated versions of this Administrator
Guide.
This can be found on http://www.tandberg.com/
docs
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Introduction
Intellectual Property Rights
This Administrator Guide and the Products to which it relates contain
information that is proprietary to TANDBERG and its licensors.
Information regarding the Products is found on the page entitled License
Agreements and Patent Information.
This Administrator Guide may be reproduced in its entirety, including
all copyright and intellectual property notices, in limited quantities in
connection with the use of the Products. Except for the limited exception
set forth in the previous sentence, no part of this Administrator Guide may
be reproduced, stored in a retrieval system, or transmitted, in any form, or
by any means, electronically, mechanically, by photocopying, or otherwise,
without the prior written permission of TANDBERG. Requests for such
permission should be addressed to tandberg@tandberg.com.
Trademark
TANDBERG® is a registered trademark belonging to Tandberg ASA . Other
trademarks used in this document are the property of their respective
holders.
COPYRIGHT © 2008 –2010, TANDBERG
All rights reserved.
Philip Pedersens vei 20
1366 Lysaker, Norway
Tel: +47 67 125 125 Fax: +47 67 125 234
E-mail: tandberg@tandberg.com
Disclaimer
The specifications for the Products and the information in this document
are subject to change at any time, without notice, by TANDBERG.
Every effort has been made to supply complete and accurate information in
this Administrator Guide, however, TANDBERG assumes no responsibility
or liability for any errors or inaccuracies that may appear in this document
INTELLECTUAL PROPERTY RIGHTS
The Products that are covered by this Administrator Guide are protected
under copyright, patent, and other intellectual property rights of various
jurisdictions.
This Product is COPYRIGHT © 2008–2010, TANDBERG. All rights
reserved.
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Patent Information
The products described in this manual is covered by the following patents:
US7,010,119,
US,7,327,785 - US7,295,613 - US7,283,588
EP01953201 - GB1338127
An updated list of the patents applying can be found on
www.tandberg.com/tandberg_pm.jsp.
Copyright Notice
The product that is covered by this Administrator Guide is protected
under copyright, patent, and other intellectual property rights of various
jurisdictions. This product is Copyright © 2008–2010, Tandberg Telecom
AS. All rights reserved. This product includes copyrighted software
licensed from others.
A document describing the copyright notices and the terms and conditions
of use can be found at: http://www.tandberg.com/docs.
IMPORTANT: USE OF THIS PRODUCT IS SUBJECT IN ALL CASES TO
THE COPYRIGHT RIGHTS AND THE TERMS AND CONDITIONS OF
USE REFERRED TO ABOVE. USE OF THIS PRODUCT CONSTITUTES
AGREEMENT TO SUCH TERMS AND CONDITIONS.
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Safety Instructions
For your protection please read these safety instructions completely before
you connect the equipment to the power source. Carefully observe all
warnings, precautions and instructions both on the apparatus and in these
operating instructions. Keep this manual for future reference.
Water and Moisture
Do not operate the apparatus under or near water—for example near a
bathtub, kitchen sink, or laundry tub, in a wet basement, near a swimming
pool or in other areas with high humidity.
• Never install jacks for communication cables in wet locations unless the
jack is specifically designed for wet locations.
• Do not touch the product with wet hands.
Cleaning
Unplug the apparatus from communication lines, line power-outlet or any
power source before cleaning or polishing. Do not use liquid cleaners or
aerosol cleaners. Use a lint-free cloth lightly moistened with water for
cleaning the exterior of the apparatus.
Ventilation
Do not block any of the ventilation openings of the apparatus. Never cover
the slots and openings with a cloth or other material. Never install the
apparatus near heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
Do not place the product in direct sunlight or close to a surface directly
heated by the sun.
Lightning
Never use this apparatus, or connect/disconnect communication cables or
power cables during lightning storms.
Dust
Do not operate the apparatus in areas with high concentration of dust.
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Vibration
Do not operate the apparatus in areas with vibration or place it on an
unstable surface.
Power Connection and Hazardous Voltage
The product may have hazardous voltage inside.
• Never attempt to open this product, or any peripherals connected to the
product, where this action requires a tool.
• This product should always be powered from an earthed power outlet.
• Never connect attached power supply cord to other products.
• In case any parts of the product has visual damage never attempt to
connect main power, or any other power source, before consulting
service personnel
• The plug connecting the power cord to the product/power supply serves
as the main disconnect device for this equipment. The power cord must
always be easily accessible.
• Route the power cord so as to avoid it being walked on or pinched by
items placed upon or against it. Pay particular attention to the plugs,
receptacles and the point where the cord exits from the apparatus.
• Do not tug the power cord.
• If the provided plug does not fit into your outlet, consult an electrician.
• Never install cables, or any peripherals, without first unplugging the
device from its power source.
Servicing
• Do not attempt to service the apparatus yourself as opening or removing
covers may expose you to dangerous voltages or other hazards, and will
void the warranty. Refer all servicing to qualified service personnel.
• Unplug the apparatus from its power source and refer servicing to
qualified personnel under the following conditions:
• If the power cord or plug is damaged or frayed.
• If liquid has been spilled into the apparatus.
• If objects have fallen into the apparatus.
• If the apparatus has been exposed to rain or moisture
• If the apparatus has been subjected to excessive shock by being
dropped.
• If the cabinet has been damaged.
• If the apparatus seems to be overheated.
• If the apparatus emits smoke or abnormal odor.
• If the apparatus fails to operate in accordance with the operating
instructions.
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Accessories
Use only accessories specified by the manufacturer, or sold with the
apparatus.
Communication Lines
Do not use communication equipment to report a gas leak in the vicinity of
the leak.
Environmental Issues
Thank you for buying a product which contributes to a reduction in
pollution, and thereby helps save the environment. Our products reduce
the need for travel and transport and thereby reduce pollution.
Our products have either none or few consumable parts (chemicals, toner,
gas, paper).
TANDBERG’s Environmental Policy Environmental stewardship is important
to TANDBERG’s culture. As a global company with strong corporate
values, TANDBERG is committed to following international environmental
legislation and designing technologies that help companies, individuals and
communities creatively address environmental challenges.
TANDBERG’s environmental objectives are to: Develop products that
reduce energy consumption, CO
2
emissions, and traffic congestion.
• Provide products and services that improve quality of life for our
customers.
• Produce products that can be recycled or disposed of safely at the end
of product life.
• Comply with all relevant environmental legislation.
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Digital User Guides
TANDBERG is pleased to announce that we have replaced the printed
versions of our user guides with digital versions available on the
TANDBERG web site: http://www.tandberg.com/docs. The environmental
benefits of this are significant. The user guides can still be printed locally,
whenever needed.
European Environmental Directives
As a manufacturer of electrical and electronic equipment TANDBERG
is responsible for compliance with the requirements in the European
Directives 2002/ 96/EC (WEEE—Waste Electrical and Electronic
Equipment) and 2002/95/EC (RoHS).
The primary aim of the WEEE Directive and RoHS Directive is to reduce
the impact of disposal of electrical and electronic equipment at end-of-life.
The WEEE Directive aims to reduce the amount of waste electrical and
electronic equipment sent for disposal to landfill or incineration by requiring
producers to arrange for collection and recycling.
The RoHS Directive bans the use of certain heavy metals and brominated
flame retardants to reduce the environmental impact of WEEE which is in
landfill or incinerated. TANDBERG has implemented necessary process
changes to comply with the European WEEE Directive (2002/96/EC) and
the European RoHS Directive (2002/95/EC).
Waste Handling
In order to avoid the dissemination of hazardous substances in our
environment and to diminish the pressure on natural resources, we
encourage you to use the appropriate recycling systems in your area.
Those systems will reuse or recycle most of the materials of your end of
life equipment in a sound way.
TANDBERG products put on the market after August 2005 are marked
with a crossed-out wheelie bin symbol that invites you to use those
take-back systems.
Please contact your local supplier, the regional waste administration or
visit our web page http://www.tandberg.com/recycling if you need more
information on the collection and recycling system in your area.
Information for Recyclers
As part of compliance with the European WEEE Directive, TANDBERG
provides recycling information on request for all types of new equipment
put on the market in Europe after 13 August 2005.
Please contact TANDBERG and provide the following details for the
product for which you would like to receive recycling information:
• Model number of TANDBERG product
• Your company’s name
• Contact name
• Address
• Telephone number
• E-mail.
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Chapter 2
Deploying E20
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Connecting the E20
Connect the cables as shown. If you have one LAN connection only, and
need that for your PC, the E20 has a built in Gigabit ethernet switch that
enables you to connect your PC to the E20 to access the LAN through the
E20.
Power supply HandsetLocal area network
(LAN)
Optional PC
connection
Optional telephone
style headset
connection
Attach USB
stick with
images for
screen saver
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Deploying the E20
There are four ways of deploying the E20:
• By using the Assistant
• By using the keypad
• By logging into the unit from a remote PC
• By using HTTP Bootstrapping
This page explains how to set up the unit using the Wizard, while the
alternatives are explained on the following pages.
Using the Assistant to configure E20
1. When you start the E20 the first time you will be prompted to choose the
language to be used in the menus and dialog boxes.
2. Once the language has been selected, the E20 will configure the correct
language and a provisioning assistant will pop up.
3. The Assistant will help you configure the E20 with the correct parameters.
Observe that TANDBERG has defined a set of DHCP options. The E20 will
pick up these settings if they have been set by your network administrator.
4. The Assistant supports different provisioning or configuration schemes.
TANDBERG VCS (TMS 12.5) is the default scheme and is the only
provisioning scheme fully supported by the E20. The other schemes will
only allow the E20 to be easily configured using a core set of configuration
parameters. You will be prompted to supply username, password, domain,
and external manager address.
5. Once you have completed the fields and selected the register button,
the E20 will contact the external manager and try to provision the device.
You will be notified whether the registration process succeeds or fails.
In case of failure to connect successfully, you may rectify the parameters
and try again or you may choose to cancel the registration process.
6. Regardless of successful registration or not, the next step of the wizard
will be to adjust the camera. Note that camera adjustment is optional at
this stage—you may choose to do this later.
7. For the other configuration schemes, you will have to supply username,
password, the SIP proxy and the SIP URI. In all other respects, the Assistant is
similar.
8. HT TP configuration will enable the E20 to download configuration
documents using HTTP/HTTPS.
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5. Go to Settings > Advanced > Advanced configuration > SIP >
Profile1. Set Default Transport to Auto (which is the same as default),
Proxy1 Discovery to Manual, You must also enter the IP address of
the Proxy (Proxy is your PBX/VCS or OCS) and you must enter the URI
of your E20. Set the SIP Mode back to On.
6. If your SIP Server/PBX uses user authorization you need to supply
a user-id and password. This is done in Settings > Advanced >
Advanced Configuration > SIP > Profile1 > Authentication 1.
7. You may want to use a TMS phonebook. If you have this and no entries
are displayed after configuring, you must make sure that your unit is
registered in TMS and a phonebook is assigned to your system.
Using the keypad to configure the E20
There are several ways of setting up the E20. This page explains how
to set up the unit using the keypad only, while how to set it up from a
remote PC is explained on the next page.
Press the
Home
key to produce the Home menu and navigate down to
Settings. Press the
RigHt
aRRow
key to produce the Settings menu and
navigate down to Advanced. Press the
RigHt aRRow
key.
Finally navigate down to Advanced configuration and press the
RigHt
aRRow
key again. Navigation like this will hereinafter be shown as
Settings > Advanced > Advanced configuration.
1. Navigate to SystemUnit > Name and press oK.
Select a name that is unique to avoid conflicts. We recommend
that you use your name or initials, eg. AliceWonderland. This name
will be seen as you by the others.
2. In most cases DHCP will be used for assignment:
Go to the previous menu—the Advanced (use
Left aRRow
key) and
navigate to IP Settings > IP Assignment, if the cursor is not there
already. Press oK and set to DHCP.
Alternatively, set it to Static and enter the IP address, Subnet
Mask and Gateway IP address.
3. For remote administration the below settings are recommended.
This should also make the system visible in TMS.
In the Settings > Advanced > Advanced configuration >
Provisioning > ExternalManager set Address, Protocol, Path,
Domain and Mode, which will be TMS, if used.
4. To be able to dial, you need to configure the SIP settings.
In the Settings > Advanced > Advanced configuration >
NetworkSer vices > SIP, set SIP Mode to Off before doing
anything else.
Your TANDBERG E20 comes with no default administrator
password set. This means that anyone with network access to the
E20 can easily log onto the device with ssh.
We strongly recommend that you set up an administrator password
by using the menu in Settings > Advanced > Change password.
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Setting up the E20 from a remote PC
First you should choose a name for your unit. Use a name that is unique to
avoid conflicts. The recommendation would be to incorporate your name or
initials, eg. AliceWonderland.
xCongu ration SystemUnit Name: “AliceWonderland”
Note that in most most cases DHCP will be used for assignment:
xCongu ration Network 1 Protocol: “IPv4”
xCongu ration Network 1 Assignment: “DHCP”
If not, you may want to set your IP network settings manually:
xCongu ration Network 1 IPv4 Address: “<Your-IP-Add ress>”
xConguration Network 1 IPv4 Gateway: “<Network-Gateway-IP-Address>”
xCongu ration Network 1 IPv4 Subnetmask: “<SubNet-mask>”
xCongu ration Network 1 DNS Domain Na me: “<local domain names>”
xConguration Network 1 DNS Server 1 Address: “<DNS Server IP Address>”
For remote administration the following settings are recommended. This
should also make the system visible in TMS.
xCongu ration Provisioning Mode: Tms
xCongu ration Provisioning ExternalM anager Add ress: “<hostna me
of your tms server>”
xCongu ration Provisioning ExternalM anager Protocol: Http
xCongu ration Provisioning ExternalM anager Path: “tms/public/
external/manage ment/system ma nagementservice.asmx”
To be able to dial, you need to configure the SIP settings.
xCongu ration NetworkSer vices SIP Mode: On
xCongu ration SIP Prole 1 DefaultTransport: Auto
xCongu ration SIP Prole 1 Type: Auto
xCongu ration SIP Prole 1 Proxy 1 Discovery: Manual
xCongu ration SIP Prole 1 Proxy 1 Address: “<ip of your SIP
server>”
xCongu ration SIP Prole 1 URI: “<your SIP URI>”
If your SIP Server/PBX uses user authorization you need to supply a user-id
and password
xCongu ration SIP Prole 1 Authentication 1 LoginName: <your
user-name>
xCongu ration SIP Prole 1 Authentication 1 Password: <password>
You may want to use a corporate TMS phonebook. If you have this and no
entries are displayed after configuring, you must make sure that your unit is
registered in TMS and a phonebook is assigned to your system.
xCongu ration Phonebook Server 1 ID: “default”
xCongu ration Phonebook Server 1 Ty pe: “TMS”
xCongu ration Phonebook Server 1 URL: “<URL to your phonebook
service>”
Should the system fail to respond to incoming calls, make sure that:
• The system is connected to line voltage
• The LAN cable is properly connected— see Connecting the E20 for details.
Your TANDBERG E20 comes with no default administrator
password set. This means that anyone with network access to the
E20 can easily log onto the device with ssh.
We strongly recommend that you set up an administrator password
by using the menu in Settings > Advanced > Change password.
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HTTP Bootstrapping
There are situations where service providers prefer that users need not enter
any information at all. Instead, they want the E20 to retrieve all the information
necessary by itself—through pro-active behavior using HTTP or HTTPS.
The E20 will then typically contact a web service to get the information it
needs to configure itself. This web service could include large databases
enabling the E20s to do lookups based on specific device identifiers to retrieve
provisioning information for specific E20 devices. The E20s will identify
themselves to the web server using unique device identifiers such as serial
number and Ethernet MAC address.
Since these identifiers are unique, they will enable the web server to convey
targeted provisioning details to the specific E20 requesting the information.
For convenience, the system administrator or service provider may override a
future global web service by setting up their own web service, if necessary.
This is possible through the use of different DNS names for the local and
global web services. Overriding the global web service is possible for
enterprises and service providers in control of their own DNS domain.
If you have no control of your own DNS domain, overriding the global web
service will involve another party and therefore easily end up being more
difficult.
Contact your local TANDBERG representative for more on this.
HTTP POST
<xml> redirect </xml>
Web serverE20
HTTP POST
<config> … </config>
Web serverE20
HTTP POST
<SW> … </SW>
Web serverE20
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Using E20
Chapter 3
Using E20
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Optional PC
connection: If you
have a single LAN
wall outlet only, you
may connect your PC
to the PC -socket of
the E20.
Your PC and the E20
will then share the
LAN connection.
Power supply HandsetLocal area
network (LAN)
Optional PC
connecti on
Optional tel ephone
style he adset
connecti on
Connect
USB stick for
screensaver
Connecting the E20
Focus
ring
Privacy shutter
open / close
Before you start making video
calls, make sure that your picture is
displayed properly.
1. Open the privacy shutter by
turning the front ring of the
camera.
2. Display your own picture by
pressing the key.
3. Adjust your picture vertically by
using the up and
down
key.
4. Adjust sharpness by turning the
focus ring on the camera.
Adjusting the E20 camera
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Using E20
Listen to voice mail
For future applications
Open the phone book
Display selfview
(what others see
from your system)
Switch your
microphone on and off
Listen through
headset
Volume control
Listen through built-in
speaker
Switch your camera
on and off
Softkey control buttons
Show and hide main menu
Navigation keys and OK key
This part is similar to, and works
in the same way as, a telephone
The E20 keyboard
The
softkeys
are
operated
using these
buttons
Operating the softkeys
In the lower line of the display, context sensitive softkeys will appear to
give you choices when operating the unit. Observe that these keys are
operated by means of the upper row of keypad buttons as shown below.
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Using E20
Navigation principles
The following navigation principles apply:
• Press the key to show the Main menu whenever no menu is shown.
Press again to remove the menu.
• Use the up and down keys to navigate inside a menu.
• Open a submenu by pressing or the right key.
• Repeat, if needed, if there are more submenu levels.
• Inside a submenu, press left
key to go one level back.
• Inside a menu, use the key to close all submenus and go directly back
to Main menu.
• When entering information in a text or number field, use the C key to
delete inputs to the left of the current cursor position.
• To switch between numeric and alphanumeric setting use the abc/123
softkey.
• The softkeys along the bottom of the screen are controlled by the
Softkey buttons of the keypad.
Selfview
• Outside a call, to see what others see of you, press the button.
• Use this image to see whether you need to adjust the camera tilt
(described on the previous page), your distance to the phone and/or the
lightning if required.
• Press again to remove the selfview image. Any wallpaper chosen will
now be displayed.
• In a call, the selfview will appear as a picture-in –picture image.
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Calling someone by dialing their number
Dial the number directly and press . You can lift off the handset both
before and after dialing.
Alternatively, just press
to show the Call menu, if needed. Position the
cursor at Call and press to show the Call submenu:
Key in the “number” to call and press twice to start calling.
While doing this you may need to switch to alphanumeric setting by means
of the abc/123 softkey. Activate
SpeciaL cHaR acteRS
, if needed.
Answering an incoming call
• Lift the handset to answer the incoming call. Put the handset back in its
cradle to terminate the call.
• Alternatively, press to answer an incoming call. The call will then use
the built-in loudspeaker or your headset (if attached and selected).
• To reject an incoming call press .
Switching between handset,
loudspeaker and headset
• To switch from handset to loudspeaker without terminating an ongoing
call, press the button before putting the handset back in its cradle.
• To switch from loudspeaker to handset, just lift the handset.
• To switch between loudspeaker and headset, press the corresponding
button ( and ).
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Calling someone using the phone book
• Press to show the phone book.
• Alternatively, just press to show the Call menu, if needed. Position
the cursor at Call and press to show the Call submenu.
• Use the keys to navigate down to the Phone book and press to
open it.
• Navigate down to the folder required and press to show the contents
of that folder. Use the keys to locate whom to call and press to
place the call. If you do not know where to search, you may search for
an entry in the phone book. This is described later.
Searching in the phone book
To locate an entry in the phone book you may use Quick Search by Letters.
At the top of any phone book page shown there is a Search field. To locate
a specific entry, just type in the first letter as with a mobile phone. There is
no need to press .
The search will take place within the current folder and within any
subfolders existing, but not within folders higher up than your current
location.
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Adding entries to My contacts
New contacts can be added manually to My Contacts. Entries in other
folders, such as the corporate phone book must be made by your system
administrator.
Do as follows:
1. Open the Phone book
2. Navigate to My contacts:
3. Press to enter My contacts and show the contents. Press the
softkey
new contact.
This will cause the Add new contact menu to be
shown.
4. Enter Name and “Number” of the new contact
5. Navigate down to Save and press to save the the new contact, or
navigate to Cancel and press to leave the menu without saving the
new contact.
Switching between two calls
When you are in a call you may put the other party on hold while you call
someone else. You will then be in call with two parties, but only one at a
time.
Do as follows:
1. While in a call, press the softkey
HoLd
. The softkeys will now change to
show you three options:
•
ReSume
to go back the call you were in.
•
tRanSfeR
to transfer the other party to someone else, as described in
Blind transfer.
•
new caLL
to let you call someone else, while at the same time
keeping the first party on hold.
2. By using the softkey that will toggle between
HoLd
and
ReSume
you
may switch between talking to either party.
Blind transfer
When you are in a call, you may transfer the other party to someone else,
to let them communicate without your participance.
Do as follows:
1. While in a call, press the softkey
tRanSfeR
.
This will bring up the following menu:
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2. You may now key in the “number” to which the other party shall be
transferred.
Alternatively you may navigate down to the Phone book and search
within this in the usual way, or you may enter Recent calls and select
an entry there.
3. After the “number” has been located, proceed as if you were placing
a call from the phone book in the usual way. The only difference is
that the other party will be connected to the one you just called and
you will be disconnected.
Consultative transfer
You may also combine the two above options. Instead of just transferring
the other party to someone else without consulting the one to receive the
call, you may call this person first and then do the transfer.
Do as follows:
1. While in a call, press the softkey
HoLd
.
2. Press the softkey
new caLL
and place a new call in the usual way.
3. Press
tRanSfeR
. You will now be prompted to decide whether this
new call shall be transferred to the one you have on Hold or as blind
transfer to someone else.
Adding the screensaver of your choice
You may add a screensaver of your choice to the E20. You will need a USB
disk containing the pictures you want to use as screensaver. If the USB
stick contains multiple pictures, the contents will be shown as a gallery,
one picture at a time.
A few things to observe:
• Once you have plugged in the USB disk, the E20 will produce a dialog
asking you whether the pictures on the USB disk should be displayed by
the USB picture frame. TE 2.1 will read xcif data and even rotate images
when necessary. The prompt will let you specify the time interval
between the last time you operated (used) the E20 and when the
screensaver should start to appear.
• The USB disk must remain connected to the E20 to make this work.
• The following file formats are supported:
*.bmp, *.gif, *.ico, *.jpeg, *.jpg, *.mng, *.pbm, *.pgm, *.png, *.ppm,
*.svg, *.tif, *.tiff, *.xbm, *.xpm.
The E20 uses xcif information to scale the picture.
Avoiding conflict with the standby function
There is a standby function in the E20. When activated, the standby
function makes the screen go black after a time interval (delay) specified by
you. This setting will override the screensaver feature.
To continuously display the screensaver, the standby function must be
disabled.
You may, however, combine the two. Consider the following:
Assume that you specify the screensaver to start after 10 minutes and that
you specify the standby to start after one hour. Five minutes after the last
time you used your E20 (or pushed any button), the screensaver will start
and it will then run for 55 minutes until the standby function starts.
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Multiple lines
TE 2.1 supports multiple lines. This means that it supports registration of
multiple concurrent SIP profiles on the E20. Consequently, it is possible to
be registered with more than one Address-Of-Record at the same time. The
user can be reached through several SIP URIs at the same time and it is
possible to call using a specified SIP profile. One example would be the use
of a work (SIP-)profile for the home office and a private (SIP-)profile. Another
example would be a secretary using both a personal (SIP-)profile and the
(SIP-)profile for his/her boss.
There is one limitation to the multiple line support in the E20. In general,
it is not possible to use different lines to different types of SIP servers (for
example TANDBERG VCS vs OCS R2).
When dialing out from a system configured with multiple lines, you will need to
select a line before making the call. The available lines will be shown in a multipleline selection widget on the screen. The right-most softkey makes it possible to
put focus on the multiple-line widget enabling you to select the preferred line.
Example
TE 2.1 supports BroadWorks which is a software-based IP-PBX. You may
provision the E20 using the BroadWorks provisioning system. In addition to
supporting the BroadWorks provisioning scheme, TE 2.1 supports Shared
Call Appearance, Click-to-dial, Push-to-talk. The former is a concept based
on support for private and shared lines. Private lines are regular SIP-profiles
similar to the line concept in TE 2.0 and earlier versions.
A shared line is a BroadWorks extension supported in TE 2.1. It means that
several users (E20s with TE 2.1) can share a single line.
Whenever someone calls the shared line, all of the E20s
configured with this shared line will start to ring. Whoever
answers first will take the call. However, it is possible for
other users of the shared line to barge-in and join the call.
Since Broadworks does not support video mixing in its current version, the
joined call will be audio only. As soon as one of the users disconnects from the
call, the video will be resumed.
It is also possible for one operator to put a shared line on hold and let
another operator resume the same shared call on another E20.
Putting a c urrent
shared call o n hold.
About to ca ll
another.
Resuming
the call.
Click-to-dial is a concept where a web-based call-control manager can be
used to set up and tear down video calls between different devices. The
most common use case would be for a user to call another user from his/
her own E20.
Push-to-talk is a concept similar to a walkie-talkie where the calling user
will press the call button to immediately be connected to the remote party.
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Chapter 5
The Settings
menu
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Description of the Settings available
On the following pages you will find a list of the settings available.
We recommend you visit the TANDBERG web site regularly for updated
versions of the manual. Go to: http://www.tandberg.com/docs.
To access the Settings, do as follows:
1. Press the key to produce the menu. Use the key to navigate
down to Settings and press either
or use the key to navigate to
the right.
2. The menu contains the following topics:
• Call settings
• Language
• Date and time
• Sounds and alerts
• Standby
• Screen saver
• System information
• Advanced
3. Some of these menus have their own submenus. To navigate further
down in the menu hierarchy press either
or use the key to
navigate to the right.
4. To go one or more steps back in the hierarchy, use the key to
navigate to the left, the required number of times.
5. To collapse all menus, press the key.
6. To put a change into effect, press as soon as the required setting
has been selected or changed.
The Settings
Call settings
Call forward lets you forward all calls to a defined receiver. Just key in the
identity and activate the feature.
Auto answer can be set to Off or On. When set to Off you must respond to
an incoming call to accept it, either by lifting the handset or by pressing the
key. When set to On, the call is automatically accepted.
Default bitrate in calls can be set to 1152, 768, 512, 384, 256 or 128 kbps.
Maximum upstream bitrate:
1152, 768, 512, 384, 256 or 128 kbps.
Maximum downstream bitrate 1152, 768, 512, 384, 256 or 128 kbps.
The reason for allowing different upstream and downstream bitrate is to meet
the need to specify different settings in asymmetric internet connections—
typically when operating the E20 from home.
Language
Language Currenly you may choose between English, Norwegian, Swedish,
German, French, Korean, Italian, Japanese, Russian, Spanish and Turkish. New
languages are added on a regular basis.
Date and time
Date and time can be set to either Manual or Automatic.
If set to Automatic the menu allows you to update Time zone, Date format and
Time format only. When set to Manual you may change Day, Month, Year, Time
upon 12/24 hrs, Date format and Time format.
Sounds and alerts
Ring tones allow you to select between the ring tones available. Use the
key to navigate up and down as usual. You will hear the different ring tones as
you move up and down.
Ring volume lets you set the volume of the incoming call signal. You will hear
the level as you adjust.
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Key tones let you determine whether you should hear a sound every time
you press a key or not. Set to On to activate.
Standby
There is a standby function in the E20. When activated the standby
function makes the screen go black after a time interval (delay) specified by
you. This setting will override the screensaver feature.
To continuously display the screensaver, the standby function must be
disabled.
Screen Saver
You may add a screensaver of your choice to the E20. You will need a USB
disk containing the photos (illustrations) you want to use as screensaver. If
the USB stick contains multiple pictures, the contents will be shown as a
gallery, one picture at a time.
A few things to observe:
• Once you have plugged in the USB disk, the E20 will produce a dialog
asking you whether the pictures on the USB disk should be displayed by
the USB picture frame. TE 2.1 will read xcif data and even rotate images
when necessary. The prompt will let you specify the time interval
between the last time you operated (or used) the E20 and when the
screensaver should start to appear.
• The USB disk must remain connected to the E20 to make this work.
• The following file formats are supported:
*.bmp, *.gif, *.ico, *.jpeg, *.jpg, *.mng, *.pbm, *.pgm, *.png, *.ppm,
*.svg, *.tif, *.tiff, *.xbm, *.xpm
System information
This is an information panel only, providing information on
• System name
• Uptime
• Network IP address
• SIP address
• SIP proxy address
• SIP status
• E20 software version
• Hardware Module serial number
• MAC address
When in a call the following is also provided:
• Remote URI
• Call rate
• Protocol
• Video protocol
• Video resolution
• Video channel rate
• Video Packet loss (in numbers and in %)
• Video Jitter
• Audio protocol
• Audio Channel rate
• Audio Packet loss (in numbers and in %)
• Audio jitter
• Encryption type
• Encryption status
Bluetooth™
You may connect a Bluetooth™ headset to the E20. To do that, you have
to turn the Bluetooth support in the E20 to <b>On</b> and set your
Bluetooth device in pairing mode.
Advanced
The Advanced settings are described in detail in the next chapter.
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Chapter 6
The Advanced
Settings
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Description of the Advanced Settings
On the following pages you will find a list of the settings available to
administrators—known as the Advanced settings.
We recommend you visit the TANDBERG web site regularly for updated
versions of the manual. Go to: http://www.tandberg.com/docs.
To access the Advanced settings, do as follows:
1. Press the key to produce the menu. Use the key to navigate
down to Settings and press either
or use the key to navigate to
the right.
2. Navigate down to Advanced.
3. To navigate further down in the menu hierarchy press either or use
the key to navigate to the right.
4. To go one or more steps back in the hierarchy, use the key to
navigate to the left, the required number of times.
5. To collapse all menus, press the key.
6. To put a change into effect, press as soon as the required setting
has been selected or changed.
Speed dials
This menu lets you configure up to four speed dials that will be readily
available from the E20 soft keys. Each speed dial can be set up to call a
phone book contact. When you press a configured soft key, the E20 will
call the corresponding contact immediately.
IP settings
This menu lets you
• Set IP assignment to Static or DHCP
When set to Static, you should also define:
• IP address
• Subnet mask
• Gateway
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Advanced configuration
All items in this menu are expandable whenever they have a sign to their
left. To expand a menu item press the right arrow
key to navigate to the
right.
All items in a menu item are collapsible whenever they have a
sign to their
left. To collapse a menu press the left arrow
key to navigate to the left.
Audio
The settings found here let you specify ring tone, ring volume, whether key
tones should be audible or not and the volume of the handset, headset and
the speaker. The three latter may be set individually.
Volume
Handset volume can be set to 0–100 in steps of 5.
Headset volume can be set to 0–100 in steps of 5.
Speaker volume can be set to 0–100 in steps of 5.
All these may be set individually (independent of each other).
Sounds and Alert
Key tones let you determine whether you should hear a sound every
time you press a key or not. Set to On to activate.
Ring tones allow you to select between the ring tones available.
Use the
key to navigate up and down as usual. You will hear the
different ring tones as you move up and down.
Ring volume lets you set the volume of the incoming call signal.
You will hear the level as you adjust.
Camera 1
Brightness can be set to Auto or Manual which can be anywhere in
the range 1–20 in steps of 1.
Whitebalance can be set to Auto or Manual which can be
anywhere in the range 1–32 in steps of 2.
CapsetFilterDebug
Not used in this version
Conference 1
Autoanswer
Mode is set to On to enable automatic answer and to Off to
require manual response to an incoming call.
Delay can be set anywhere in the range 0–50 seconds in steps of
2 seconds.
Do not disturb
Do not disturb can be set to On to disable incoming calls. The
calling party will perceive your unit as being busy.
Encryption
Encryption can be set to Off (not recommended) or Best effort
to let the system determine the best solution.
Default Call
Rate
can be set in the range 64–1152 kbps.
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Call forward
Mode is set to On or Off. Set to On to forward all calls.
URI specifies whom the call will be forwarded to.
TTY
Mode can be set to On or Off.
FECC (Far End Camera Control)
Mode can be set to On or Off. Set to On this will enable you to
control the far end camera position and zoom (provided that the far
end system supports this)
BFCP (Binary Floor Control Protocol)
Mode can be set to On or Off.
Max upstream rate
This can be set in the range 64–1152 kbps.
Max downstream rate
This can be set in the range 64–1152 kbps.
The downstream and upstream rates can be set independently of
each other to facility good transmission in asymmetric connections.
TelephonyPrefixExp
This parameter is used to set up regular expressions to force the
E20 to set up an audio call when calling a peer with a number or
URI that matches the regular expression given by this parameter.
Experimental
Video
PacketPacing On/Off/Auto
Experimental mechanism to smooth out packet burstiness.
Menu
CustomSoftButtons
This configuration option includes all the configuration parameters
used by the speed dial mechanism. It is possible to configure all
four speed dial buttons from here.
Screensaver
You may add a screensaver of your choice to the E20. You will
need a USB disk containing the photos (illustrations) you want to
use as screensaver. If the USB stick contains multiple pictures, the
contents will be shown as a gallery, one picture at a time.
Available: Indicates whether the picture frame is enabled or not
PictureDirectory: Not in use
ChangePictureInterval: Indicates how long each picture will be
shown
FillScreenMode: Not in use
OrderBy: Not in use
URLScreenSaver: Experimental feature
A few things to observe:
Once you have plugged in the USB disk, the E20 will produce a
dialogue asking you whether the pictures on the USB disk should
be displayed by the USB picture frame. TE 2.1 will read xcif data and
even rotate images when necessary. The prompt will let you specify
the time interval between the last time you operated (or used) the
E20 and when the screensaver should start to appear.
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The USB disk must remain connected to the E20 to make this
work.
The following file formats are supported:
*.bmp, *.gif, *.ico, *.jpeg, *.jpg, *.mng, *.pbm, *.pgm, *.png,
*.ppm, *.svg, *.tif, *.tiff, *.xbm, *.xpm
EncryptionIndicator: On/Off(Default)
This setting will control whether the encryption indicator that
slides in from the right during call setup etc is visible or not.
It the value is Off, you will never see the indicator. This is the
default behavior.
Network 1
IPv4 lets you specify Address, Gateway, Quality of Service with
Diffserv (Differentiated Services) On or Off, and Subnet Mask.
Assignment can be DHCP or static
DNS allows you to specify name and the addresses of up to 5
servers.
VLAN Lets you decide which VLAN the E20 should be connected
to or not. The VLAN feature is turned off by default.
IEEE8021x Allows you to set up IEEE 802.1x authentication for the
E20. The 802.1x feature is by default turned off.
Protocol can be IP v4, IPv6 or both.
Network services
Telnet
Telnet is a network protocol used on the Internet or local area
network (LAN) connections.
On: The Telnet protocol is enabled.
Off: The Telnet protocol is disabled. This is the default factory
setting.
HTTP / HTTPS / HTTP test cer tificate
Determines whether or not to use secure management.
HTTP: Set to HT TP to disable secure management. Requires HTTP
to be enabled in the Network Services HTTP Mode setting.
HTTPS: Set to HT TPS to enable secure management. Requires
HTTPS to be enabled in the Network Services HTTPS Mode setting.
HTTPS test certificate: Set to On or Off.
SNMP (Simple Network Management Protocol)
Used in network management systems to monitor network-attached
devices (routers, servers, switches, projectors, etc) for conditions that
warrant administrative attention. SNMP exposes management data in the
form of variables on the managed systems, which describe the system
configuration. These variables can then be queried (set to ReadOnly) and
sometimes set (set to ReadWrite) by managing applications.
Community name
Enter the name of the Network Services SNMP Community. SNMP
Community names are used to authenticate SNMP requests. SNMP
requests must have a ‘password’ (case sensitive) in order to receive a
response from the SNMP Agent in the codec. The default password
is “public”. If you have the TANDBERG Management Suite (TMS) you
must make sure the same SNMP Community is configured there too.
Note! The SNMP Community password is case sensitive.
Host IP address
Enter the IP address of the SNMP Manager. All traps will then be sent
to the host listed.
The system’s SNMP Agent responds to requests from SNMP Managers
(a PC program etc.). SNMP Traps are generated by the SNMP Agent to
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inform the SNMP Manager about important events. Can be used to send
event created messages to the SNMP agent about different events like:
system reboot, system dialing, system disconnecting, MCU call, packet
loss etc. Traps can be sent to multiple SNMP Trap Hosts.
Mode
Off: Set to Off when you want to disable the SNMP network
service.
ReadOnly: Set to ReadOnly when you want to enable the SNMP
network service for queries only.
ReadWrite: Set to ReadOnly when you want to enable the SNMP
network service for both queries and commands.
System contact
Enter the name of the Network Services SNMP System Contact.
System location
Enter the name of the Network Services SNMP System Location.
SIP
Determines whether the system should be able to place and receive SIP
calls.
On: Set to On to enable the possibility to place and receive SIP
calls. This is the default setting.
Off: Set to Off to disable the possibility to place and receive SIP calls.
NTP (Network Time Protocol)
The Network Time Protocol (NTP) is used to synchronize the time
of the system with a reference time server. The time server will
subsequently be queried every 24th hour for time updates. The time
will be displayed on the top of the screen. The system will use the
time to timestamp messages transmitted to Gatekeepers or Border
Controllers requiring H.235 authentication. The system will use the
time to timestamp messages transmitted to Gatekeepers or Border
Controllers that requires H.235 authentication. It is also used for
timestamping Placed Calls, Missed Calls and Received Calls.
Auto: The system will use the NTP server, by which address is
supplied from the DHCP server in the network. If no DHCP server
is used, or the DHCP server does not provide the system with a
NTP server address, the system will use the static defined NTP
server address specified by the user.
Manual: The system will always use the static defined NTP server
address specified by the user.
Phonebook
ID: Enter a name for the external phonebook. Addresses the
specific phonebook.
Type: Can be TMS (TANDBERG Management System) or VCS
(Video Communication Server)
URL: Enter the address (URL) to the external phonebook server.
Addresses the specific phonebook server.
Provisioning
Provides the possibility of managing the E20 by using an external
manager/management system.
External Manager
Address: Enter the name for the provisioning server.
Protocol: http or https
Path: Enter the path within the external manager to access the
provisioning information (if http-based provisioning.)
Domain: Enter the domain of the provisioning server
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External manager Mode
Off: The system will not try to register to any management system.
TMS: If set to TMS the system will try to register with a TMS
server as described in the address and path settings. TMS is
short for TANDBERG Management System. Please contact your
TANDBERG representative for more information.
VCS: If set to VCS the system will try to register with a VCS as
described in described in the address and path settings. VCS
is short for Video Communication Server. Please contact your
TANDBERG representative for more information.
HTTP: If set, the E20 will try to download configuration from a
web server. The URL is the concatenation of the External Manager
address and the Path parameter. If the protocol is https, the E20
will use HTTPS during the download. If the HttpMethod parameter
is POST, the E20 will do an HTTP post to the web server.
Otherwise, it will do a HT TP Get to the web server. LoginName
and password will be used if the web server requires username
and password to download the configuration.
Auto: If set, the E20 will enter auto provisioning mode and look
for both HTTP bootstrapping servers, VCS servers etc. This is the
default mode.
Login name
This is the user name part of the credentials used to authenticate
towards the HTTP server when using HTTP provisioning.
Password
This is the password part of the credentials used to authenticate
towards the HTTP server when using HTTP provisioning.
HttpMethod
Post/Get This configuration parameter indicates whether the E20
should use HTTP GET or HT TP POST when contacting the HTTP
server during HTTP provisioning.
SIP
Profile 1–3
The SIP URI or number is used to address the system. This is the URI
that is registered and used by the SIP services to route inbound calls
to the system. A Uniform Resource Identifier (URI) is a compact string
of characters used to identify or name a resource.
Default transport
Select the transport protocol to be used over the LAN.
UDP: The system will always use UDP as the default transport
method.
TCP: The system will always use TCP as the default transport
method.
TLS: The system will always use TLS as the default transport
method. For TLS connections a SIP CA -list can be uploaded using
the web interface. If no such CA-list is available on the system then
anonymous Diffie Hellman will be used.
Auto: For future use.
TLS verify
For TLS connections a CA-list can be uploaded from the web
interface.
On: Set to On to verify TLS connections. Only TLS connections to
servers, whom x.509 certificate is validated against the CA-list, will
be allowed.
Off: Set to Off to allow TLS connections without verifying them.
The TLS connections are allowed to be set up without verifying
the x.509 certificate received from the server against the local
CA-list. This should typically be selected if no SIP CA-list has been
uploaded.
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Type
Enables SIP extensions and special behaviour for a vendor or
provider.
Standard: Should be used when registering to standard SIP
proxy like OpenSer.
Alcatel: Must be used when registering to a Alcatel- Lucent
OmniPCX Enterprise R7 or later.
Avaya: Must be used when registered to a Avaya
Communication Manager.
Cisco: Must be used when registering to a Cisco CallManager
version 5 or later.
Microsoft: Must be used when registering to a Microsoft LCS
or OCS server.
Nortel: Must be used when registering to a Nortel MCS 5100 or
MCS 5200 PBX.
Siemens: Must be used when registering to a Siemens HiPath
8000.
Broadsoft: Must be used when registering to a Broadsoft
server.
Outbound: Off
Not used in this version
Mailbox
SIP URI of media mailbox (i.e. voicemail, videomail).
MultiWay conference
Name of the MultiWay conference.
Line
Select between Private and Shared. Private lines are regular SIP-
profiles similar to the line concept in TE 2.0 and earlier versions.
A shared line is a BroadWorks extension that is supported in TE
2.1. It means that several users (E20s with TE 2.1) can share a
line. Whenever someone calls the shared line, all of the E20s that
configured with the shared line will start ring. Whoever answers
first will take the call. However, it is possible for other users of the
shared line to barge-in and join the call. Since Broadworks does not
support video mixing in the current version, the joined call will be
audio only. Once one of the users disconnects from the call, the
video is resumed.
URI
Key in the URI of the E20 unit.
Proxy 1
Address: The Proxy Address is the manually configured address
for the outbound proxy. It is possible to use a fully qualified domain
name, or an IP address. The default port is 5060 for TCP and UDP
but another can be provided.
Discovery: When Manual is selected, the manually configured
SIP Proxy address will be used. When Auto is selected, the SIP
Proxy address is obtained using Dynamic Host Configuration
Protocol (DHCP).
Proxy 2–4
Identical to Proxy 1.
Authentication 1
Login name: This is the user name part of the credentials used to
authenticate towards the SIP proxy.
Password: This is the password part of the credentials used to
authenticate towards the SIP proxy.
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Advanced Settings
Standby
The Standby Control setting determines whether the system should go
into standby mode or not.
Control On: The system will go into standby mode when the
Standby Delay has timed out. Requires the Standby Delay to be set to
an appropriate value.
Control Off: The system will not go into standby.
Delay: Defines how long (in minutes) the system will wait before it
goes into standby mode. Requires the Standby Control to be enabled.
Range 1–480 minutes.
System Unit
Enter a System Name to define a name of the system unit. The
system name will be displayed when the E20 is acting as an SNMP
Agent and towards a DHCP server.
Bluetooth™ can be set to On or Off.
HearingImpairedMode
On: If this setting is on, the device will play a blinking, orange video
whenever there is an incoming call.
Off: Default
Name
Readable name of the device, e.g. Joe’s E20
MenuLanguage
This setting allows you to set the menu language, if necessary.
Time
Allows you to set the time zone accordingly.
Video
Set the Selfview to On or Off. Selfview is the outgoing video (what the
others see) from your E20, adjust the brightness of the image and select
wallpaper.
Change password
This allows you to change the administrator password on the device. This
is done by entering the password in the password field and pressing the
Save button. The User can cancel the password update by pressing the
Cancel button.
Restart
Use this to reboot the E20 in a controlled manner.
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Advanced Settings
171
348
188
266
317
Mechanical dimensions
All dimensions are in mm.
1”= 25.4 mm
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