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ENTRYPOINT
User Manual
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TANDBERG ENTRYPOINT User Manual

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ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Environmental
ADMINIST RAT OR
GUIDE
Software version EP1.0
D14050.04
OCTOBER 2007
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
1
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information
ENTRYPOINT
Trademarks and Copyright
Trademarks and Copyright .................................................. 3
Disclaimer, License Agreements, and Patent Information
Disclaimer, License Agreements, and Patent Information ..... 5
Operator Safety / Environmental Issues
Safety Instructions ............................................................. 7
Environmental Issues ......................................................... 8
To get You Up and Going
Unpacking and Installation ............................................... 11
Entrypoint Features at a Glance ........................................ 12
The Front and Rear Panels................................................ 13
Configuring Your Entr ypoint via the RS 232 ........................ 14
Configuring the IP Address via the Front Panel ................... 15
Using the Entrypoint
Star ting Up the Entrypoint ................................................ 17
An Over view of the Management Menu System ................. 18
Service Call Details .......................................................... 19
Call Setup via Default Services ......................................... 20
Dialling from UMTS – Using Phone Book ............................ 21
Viewing the System Status
ISDN/PRI Status (PRI Versions only) ................................. 23
ISDN/BRI Status (BRI Versions only) ................................. 24
H.323 Gatekeeper Status ................................................ 25
Services .......................................................................... 26
System Information .......................................................... 27
System Resources ........................................................... 28
Maintenance and Upgrade
Maintenance – General ...................................................38
Maintenance – Upgrading the System ............................... 39
Maintenance – Option Keys, Password and Restart ...........40
TANDBERG ENTRYPOINT
Services
Default Services .............................................................. 42
Dial Plan Configuration .....................................................43
Argument Details for the Default DID Ser vice .................... 44
Argument Details for a Default IVR Service ........................ 45
Argument Details for a Default Menu Ser vice ....................46
Argument Details for a Default TMS Corporate
Directory (Phone Book Service) ......................................... 47
Dial Plan Examples
Some Dial Plan Examples (I) ............................................. 49
Some Dial Plan Examples (II) ............................................ 50
Secretary Service ............................................................ 51
TMS Corporate Director y .................................................. 52
Contact Information .........................................................53
USER GUIDE
Table of
Table of
Contents
Contents
D 14050.04
10.2007
What’s in this
User Guide?
Trademarks &
Patents &
Disclaimers
Configuring the Entrypoint
ISDN/PRI Configuration (ISDN/PRI Versions only) .............. 30
ISDN/BRI Configuration (ISDN/BRI Versions only).............. 31
IP Configuration ............................................................... 32
H.323 Conf iguration ......................................................... 33
SIP Configuration ............................................................. 34
SNMP Configuration ......................................................... 35
System ............................................................................ 36
Safety/
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
2
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Trademarks and Copyright

All rights reserved. This document contains information that is proprietary to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged.
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Table of
Contents
D 14050.04
10.2007
COPYRIGHT © 2007, TANDBERG
Trademarks &
Trademarks &
Patents &
Disclaimers
Environmental
Safety/
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
3
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Disclaimer, License Agreements, and Patent Information

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Patents &
Disclaimers
Disclaimers
Safety/
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
4
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Disclaimer, License Agreements, and Patent Information

Disclaimer & License Agreements
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Disclaimer
The information in this document is furnished for informational purposes only, is subject to change without prior notice, and should not be construed as a commitment by TANDBERG.
TANDBERG reserves the right to amend any of the information given in this document in order to take account of new develop ments.
Every effor t has been made to supply complete and accurate information, however, TANDBERG assumes no responsibility or liabilit y for any errors or inaccuracies that may appear in this document, nor for any infringements of patents or other rights of third parties resulting from its use. No license is granted under any patents or patent rights of TAND BERG.
License Agreements Patent Information
All rights reser ved. This document contains information that is proprietar y to TANDBERG. No par t of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or otherwise, without the prior written permission of TANDBERG. Nationally and internationally recognized trademarks and trade names are the prop ert y of their respective holders and are hereby acknowledged.
Copyright © 1992, 1993, The Regents of the University of California. All rights reserved.
This code is derived from sof tware contributed to Berkeley by Christos Zoulas of Cornell University. Redistribution and use in source and binar y forms, with or without modification, are permitted provided that the following conditions are met:
•
Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
•
Redistributions in binar y form must reproduce the above
copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
•
All advertising materials mentioning features or use of this
soft ware must display the following acknowledgement:
•
This product includes sof tware developed by the Universit y
of California, Berkeley and its contributors.
•
Neither the name of the University nor the names of its
contributors may be used to endorse or promote products derived from this software without specific prior written permission.
TANDBERG technology described in this manual is protected by one or more of the following U.S. Patent Nos. 5,584,077 - 5,838,664
- 5,600,646 - 7,010,119 - 7,034,860 and other patents are p ending in the United States and/or other countries.
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Patents &
Disclaimers
Disclaimers
Safety/
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
5
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Operator Safety / Environmental Issues

For your own protection, please read the overleaf safety instructions completely, before operating the equipment and keep this manual for future reference. The information in this summary is intended for operators. Carefully observe all warnings, precautions and instructions both on the apparatus and in the operating instructions.
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Safety/
Environmental
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
6
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Safety Instructions

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
For your protection please read these safety instructions completely before you connect the equipment to the power source. Carefully obser ve all warnings, precautions and instructions both on the apparatus and in these operating instructions.
Retain this manual for future reference.
Water and Moisture
Do not operate the apparatus under or near •
water – for example near a bathtub, kitchen sink, or laundry tub, in a wet basement, near a swimming pool or in other areas with high humid it y.
Never install jacks for communication
•
cables in wet locations unless the jack is specifically designed for wet locations.
Do not touch the product with wet hands.
•
Cleaning
Unplug the apparatus from communication •
lines, mains power-outlet or any power source before cleaning or polishing. Do not use liquid cleaners or aerosol cleaners. Use a lint-free cloth lightly moistened with water for cleaning the exterior of the apparatus.
Unplug the apparatus from communication
•
lines before cleaning or polishing. Do not use liquid cleaners or aerosol cleaners. Use a lint-free cloth lightly moistened with water for cleaning the exterior of the apparatus.
Ventilation
Do not block any of the ventilation openings •
of the apparatus. Never cover the slots and openings with a cloth or other material. Never install the apparatus near heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
Do not place the product in direct sunlight or
•
close to a sur face directly heated by the sun.
Lightning
Never use this apparatus, or connect/ disconnect communication cables or power cables during lightning storms.
Dust
Do not operate the apparatus in areas with high concentration of dust.
Vibration
Do not operate the apparatus in areas with vibration or place it on an unstable surface.
Power Connection and Hazardous Voltage
The product may have hazardous voltage •
inside. Never attempt to open this product, or any peripherals connected to the product, where this action requires a tool.
This product should always be powered from
•
an earthed power outlet.
Never connect attached power supply cord
•
to other products.
In case any parts of the product has visual
•
damage never attempt to connect mains power, or any other power source, before consulting service personnel
The plug connecting the power cord to the
•
product/power supply serves as the main disconnect device for this equipment. The power cord must always be easily accessible.
Route the power cord so as to avoid it being
•
walked on or pinched by items placed upon or against it. Pay par ticular attention to the plugs, receptacles and the point where the cord exits from the apparatus.
Do not tug the power cord.
•
If the provided plug does not fit into your •
outlet, consult an electrician.
•
Never install cables, or any peripherals,
without first unplugging the device from it's power source.
Servicing
Do not attempt to ser vice the apparatus •
yourself as opening or removing covers may expose you to dangerous voltages or other hazards, and will void the warranty. Refer all servicing to qualified service personnel.
Unplug the apparatus from its power source
•
and refer servicing to qualified personnel under the following conditions:
If the power cord or plug is damaged or
•
frayed.
If liquid has been spilled into the
•
apparatus.
If objects have fallen into the apparatus.
•
If the apparatus has been exposed to rain •
or moisture
If the apparatus has been subjected to
•
excessive shock by being dropped.
If the cabinet has been damaged.
•
If the apparatus seems to be overheated. • If the apparatus emits smoke or abnormal •
od ou r.
If the apparatus fails to operate in
•
accordance with the operating instructions.
Accessories
Use only accessories specified by the manufacturer, or sold with the apparatus.
Communication Lines
Do not use communication equipment to report a gas leak in the vicinity of the leak.
Electromagnetic Compatibility (EMC)
This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
EC Declaration of Conformity
MANUFACTURER: TANDBERG Telecom AS
PRODUCT NAME: TANDBERG Entrypoint
TYPE NUMBER: TTC2-03
DESCRIPTION: Network unit
This product complies with Commission Directives:
LVD 73/23/EEC EMC 89/336/EEC R&TTE 99/5/EEC
This product complies with harmonized Standards:
EN 60950-1 : 2001, A11 EN 55022 : 1994, A1/A2 EN 55024 : 1998, A1/A2 EN 61000 -3-2 : 2000 EN 61000 -3-3 : 1995, A1 TBR 3 Layer 1, 2 and 3 TBR4 Layer 1, 2 and 3
TECHNICAL CONSTRUCTION FILE NO.: X13526
YEAR WHICH THE CE-MARK WAS AFFIXED: 2005
For an official, signed version of this document, or details regarding documentation from the technical construction file, please contact TANDBERG.
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Safety/
Environmental
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
7
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Environmental Issues

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Thank you for buying a product which contributes to a reduction in pollution, and thereby helps save the environment. Our products reduce the need for travel and transport and thereby reduce pollution. Our products have either none or few consumable parts (chemicals, toner, gas, paper). Our products are low energy consuming products.
TANDBERG’s Environmental Policy
Environmental stewardship is important to TANDBERG’s culture. As a global company with strong corporate values, TANDBERG is commit ted to following international environmental legislation and designing technologies that help companies, individuals and communities creatively address environmental challenges.
TANDBERG’s environmental objectives are to:
Develop products that reduce energy consumption, CO
•
emissions, and traf fic congestion
Provide products and ser vices that improve quality of life for •
our customers
Produce products that can be recycled or disposed of safely •
at the end of product life
Comply with all relevant environmental legislation.•
2
European Environmental Directives
As a manufacturer of electrical and electronic equipment TANDBERG is responsible for compliance with the requirements in the European Directives 2002/96/EC (WEEE) and 2002/95/ EC (RoHS).
The primary aim of the WEEE Directive and RoHS Directive is to reduce the impact of disposal of electrical and electronic equipment at end-of-life. The WEEE Directive aims to reduce the amount of WEEE sent for disposal to landfill or incineration by requiring producers to arrange for collection and recycling. The RoHS Directive bans the use of certain heavy metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated.
TANDBERG has implemented necessary process changes to comply with the European RoHS Directive (2002/95/EC) and the European WEEE Directive (2002/96/EC).
Waste Handling
In order to avoid the dissemination of hazardous substances in our environment and to diminish the pressure on natural resources, we encourage you to use the appropriate take-back systems in your area. Those systems will reuse or recycle most of the materials of your end of life equipment in a sound way.
TANDBERG products put on the market after August 2005 are marked with a crossed-out wheelie bin symbol that invites you to use those take- back systems.
Please contact your local supplier, the regional waste administration, or http://www.tandberg.net/recycling if you need more information on the collection and recycling system in your area.
Information for Recyclers
As part of compliance with the European WEEE Directive, TANDBERG provides recycling information on request for all types of new equipment put on the market in Europe af ter August 13th 2005.
Please contact TANDBERG and provide the following details for the product for which you would like to receive recycling information:
Model number of TANDBERG product
•
Your company’s name • Contact name • Address • Telephone number • E-mail. •
Digital User Guides
TANDBERG is pleased to announce that we have replaced the printed versions of our User Guides with a digital CD version. Instead of a range of dif ferent user manuals, there is now one CD – which can be used with all TANDBERG products – in a variety of languages. The environmental benefits of this are significant. The CDs are recyclable and the savings on paper are huge. A simple web-based search feature helps you directly access the information you need. In addition, the TANDBERG video systems now have an intuitive on-screen help function, which provides a range of useful features and tips. The contents of the CD can still be printed locally, whenever needed.
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Safety/
Environmental
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
8
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information
TANDBERG ENTRYPOINT
TANDBERG CONTENT SERVER
USER GUIDE
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Safety/
Environmental
Environmental
To Get You
Up and Going
Using the
Entrypoint
Viewing the
System Status
9
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

To get You Up and Going

Before you start using the system we recommend that you take your time to read through this section of the User Guide to get you up and going.
This section outlines how to connect the system and the basic operating principles.
TANDBERG ENTRYPOINT
USER GUIDE
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Environmental
To Get You
To Get You
Up and Going
up and Going
Using the
Entrypoint
Viewing the
System Status
10
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

Unpacking and Installation

TANDBERG ENTRYPOINT
USER GUIDE
What’s in the Box?
To avoid damage to the unit during transportation, the Entrypoint is delivered in a special shipping box, which should contain the following components:
Entrypoint Server
•
Network cables•
ISDN cables (5m) (Qty 4) – only if the 3G/Audio GW 4xBRI •
option is chosen
ISDN cables (5m) (Qty 1) – only if the 3G/Audio GW 1xPRI
•
option is chosen
Ethernet cable (5m).
•
Power Cables• Install Sheet• User Manual CD• Registration Card• Accessories bag (Console cable, rack ears, rubber feet)•
Please report any discrepancies to your TANDBERG representative immediately.
A brief, yet detailed presentation of the procedure to get you up and going can be found in the Installation Sheet accompanying your TANDBERG product.
Installation Site Preparations General Installation Precautions
Make sure that the Entrypoint is accessible and that all •
cables can be easily connected.
For ventilation: Leave a space of at least 10cm (4 inches)
•
behind the Entrypoint’s rear panel and 10cm (4 inches) in front of the front panel.
The room in which you install the Entrypoint should have
•
an ambient temperature between 0ºC and 35ºC (32ºF and 95ºF) and between 10% and 90% non-condensing relative humid it y.
Do not place heavy objects directly on top of the Entrypoint.
•
Do not place hot objects directly on top, or directly beneath •
the Entr ypoint.
Use a grounded AC power outlet for the Entr ypoint.
•
You will need a CSU (Channel Ser vice Unit) between your •
system and the PRI line from your network provider.
Make sure that it is possible to receive and to make mobile
•
(H.324M) video calls from behind this line. Check this with your network operator!
If you are behind a PABX make sure that the PABX is capable
•
of routing mobile (H.324M) video calls.
Connecting the Cables
Never install telephone wiring during a lightning storm.• Never install telephone jacks in wet locations unless the •
jack is specifically designed for wet locations.
Never touch uninstalled telephone wires or terminals unless
•
the telephone line has been disconnected at the network interface.
Use caution when installing or modifying telephone lines.
•
Avoid using a telephone (other than a cordless type) during •
an electrical storm. There may be a remote risk of electrical shock from lightning.
Do not use the telephone to repor t a gas leak in the vicinity
•
of the leak.
The socket outlet shall be installed near to the equipment
•
and shall be easily accessible.
Never install cables without first switching the power OFF.
•
This product complies with directives: LVD 73/23/EC, EMC •
89/366/EEC, R&TTE 99/5/EEC.
This product complies with the standards GR- 63 -CORE and
•
GR-1089 -CORE and is NEBS approved by UL. For NEBS compliance, there should be a clearance of 9.1 cm between the product and any other product mounted in the rack.
RS 232 cable. To control
the Entr ypoint using the data port, connect an RS 232 cable between the Entr ypoint’s RS 232 connector and the COM-por t on a PC. See
Entrypoint Configuration
and the Data Port
Command Interface User Guide (available separately)
for more on this.
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Environmental
To Get You
To Get You
Up and Going
up and Going
LAN cable. To use
the Entr ypoint on IP, connect a LAN cable from the LAN
1 connector on the
Entrypoint to your network. The LAN 2, 3 and 4 connectors are not used and should be left open.
Using the
Entrypoint
Viewing the
System Status
11
ISDN PRI or BRI cables. The E1/T1 cable should be
connected to a CSU (Channel Ser vice Unit). You will need a CSU between your Entr ypoint and the PRI line from your network provider.
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Power cable. Connect
the system power cable to an electrical distribution socket.
Dial Plan
Examples
Contact
Information

Entrypoint Features at a Glance

TANDBERG ENTRYPOINT
USER GUIDE
About the Entrypoint
The TANDBERG Entrypoint enables sites on IP and UMTS Handsets to participate in meetings with each other with the quality and reliability found in all TANDBERG equipment. An Entrypoint system opens up a wide range of interactive video and call routing ser vices.
Entrypoint Capacity – Typical Scenarios
Due to the fixed bandwidth of UMTS video telephony every call will be limited to 64 Kbits/s. This offers a capacity of 30 simultaneous calls through an E1 PRI, 23 simultaneous calls through a T1 PRI, or 8 calls through a 4 × BRI. Due to audio transcoding (AMR to G.711) the bandwidth at IP side is 109 Kbits/s per session, 64 Kbits/s G.711 audio and 45 Kbits/s H.263 video calling 3G to H.323 or SIP endpoints. For calls between H.323 endpoints it is possible to set up 60 sessions between 768 and 192 kbit.
Features Highlights
IP Services and Procedures
H.324m, SIP and H.323 support• Service Prefix• Load balance.•
UMTS Services
The TANDBERG Entrypoint of fers a variety of UMTS dial-in services:
Direct Inward Dialling (DID) – the destination endpoint is
•
determined from the dialled number
Interactive Video Response (IVR) – the destination endpoint
•
can be selected via touch tones.
TMS Corporate Director y – the destination end point can be
•
selected via a search in a TMS phonebook.
Menu – the destination end point or service can be selected
•
via a menu.
Security
Secure Access - support XML/SOAP over HTTPS, Web (HTTP) •
encrypted password and the services that can be disabled.
Video Quality
H.263 video compression.•
Audio Quality
AMR, G.711 audio compression• Suppor t AMR bit rate 4.75 Kbit – 12.2 Kbit.•
Interoperability
Worldwide compatibility with standards-based •
videoconferencing systems
Compatible with all available WCDMA H.324M video telephony
•
capable handsets supporting DTMF tones.
Management Interfaces
SOAP (Simple Object Access Protocol) is a lightweight protocol
for exchange of information in a decentralized, distributed environment.
XML (Extensible Markup Language) is a flexible way to create
common information formats and share both the format and the data on the World Wide Web, intranets, and elsewhere. This functionality can be used by management systems like the TANDBERG Management Suite to control the Entrypoint
HTTP Web-inter face for system management, call management
such as diagnostics and software uploads
HTTPS Hypertex t Transfer Protocol over Secure Socket Layer is
a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web ser ver. It uses Secure Socket Layer (SSL) as a sublayer under its regular HT TP application layering. HTTPS uses port 443 instead of HTTP port 80 in its interactions with the lower layer, TCP/IP. SSL uses a 40-bit key size for the RC4 stream encryption algorithm, which is considered an adequate degree of encr yption for commercial exchange.
Network and Features
Call rate of 64 kbit on ISDN side and 768 kbps on IP side for •
each call is supported through the Entrypoint.
Interactive Video and voice Response (IVR).
•
Default Entrypoint ser vice when calling Border Controller IP •
number
Suppor t voice only calls (VoIP gatewaying)
•
Video IVR
Selecting IP endpoint from address book.•
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Safety/
Environmental
To Get You
To Get You
Up and Going
up and Going
Using the
Entrypoint
Viewing the
System Status
12
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
Contact
Information

The Front and Rear Panels

TANDBERG ENTRYPOINT
USER GUIDE
About the Rear Panel LED Operation
G r e e n : Normal operation.
•
Red Alarm or Loss of Signal (LoS) indicates that there is no
•
signal and thus no framing information received. A defective or unplug ged PRI cable will produce the same effect.
Yellow Alarm or Remote Alarm Indicator (RAI) means that
•
the Entrypoint is receiving framing info, but in this framing info the other side tells the Entr ypoint that it is not reading the Gateway’s transmitted framing information. Typically, this may be a broken connector in the transmit (TX) part of the PRI cable. This could also indicate weak or noisy signal in the transmit (TX) part of the PRI cable.
Blue Alarm indicates that the received frames are not
•
synchronized properly.
No LED’s illuminate, indicates that layer one framing is
•
working (right protocol like for example EURO ISDN selected), however, there is a problem at layer 2 caused by for example a CRC4 configuration mismatch.
Entrypoint Start-up
To start the Entrypoint, simply connect the power cable, and press the power switch button at the back side to position 1.
Power switch
Connectors, Switches, Display, and Buttons
LCD panel Control buttons RS 232 interface LAN interfaceUSB inter face Power On/Off
indicator
On the front panel of the system the power indicator LED, marked Pwr, will turn GREEN.
Table of
Contents
D 14050.04
10.2007
Trademarks &
Patents &
Disclaimers
Environmental
Safety/
To Get You
To Get You
Up and Going
up and Going
VGA connector Power connector Power switch
Using the
Entrypoint
Viewing the
System Status
1 PRI inter face or 4 BRI inter faces
depending on the configuration ordered,.
Configuring
the Entr ypoint
Maintenance
& Upgrade
Services
Dial Plan
Examples
13
Contact
Information
Conguring Your Entrypoint via the RS 232
TANDBERG ENTRYPOINT
USER GUIDE
About Gateway Configuration
The Entr ypoint requires some basic configurations before it can be used. It will be necessary to find the IP -address and to create the dial-in and dial-out services to program the ISDN-PRI Line numbers.
Configuration via the Front Panel
As an alternative to the configuration via RS 232 you may use the LCD panel to configure and check the IP settings, as well as to reboot the system. This is outlined on the next page.
Make sure the Entrypoint is Off and

connect an RS232 cable between the Entrypoint and a PC.
To assign a static IP-address, t ype

Xconf ip Assigment: “Static” and
Xconf ip address <IPAddr>
To assign an IP Subnetmask, type
Xconf ip address subnetmask <subnet ma sk>
Configuring via the RS 232
Switch on the Entrypoint.
Restar t the Entrypoint.

Power switch
Star t a WEB browser

and enter the IP-address of the Entrypoint. Default password: TANDBERG
Note the case sensitivity!
Star t a terminal program on the PC and

configure it to:
115200, 8, 1, None
To configure the

Entrypoint for UMTS dial-in, enter PRI or BRI numbers and dial in number(s). For details, see Configuring the
Entrypoint.
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To assign an IP Gateway address, type
Xconf ip address gateway <gateway IP-address>
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
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14
To configure the Entrypoint for IP dial in, register the Entrypoint to a Gatekeeper and enter
H.323 ser vices. For details, see Configuring the Entrypoint
Configuring
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Conguring the IP Address via the Front Panel
TANDBERG ENTRYPOINT
USER GUIDE
About Entrypoint Configuration
The Entr ypoint requires some basic configurations before it can be used. It is necessary to configure the IP-address and to create the dial-in and dial-out services to program the ISDN-PRI Line numbers.
Configuring via the Front Panel
The LCD panel makes it possible to configure and check the IP set tings as well as to reboot the system. The front panel LCD menu items are as follows:
Menu Hierarchy
Main Menu
IP Settings
IP Information
Commands
IP Settings
IP Address
IP Netmask
IP Default GW
IP Information
IP Address
Commands
Reboot

Configuring the IP Address via the Front Panel

Switch on and press any key to produce

the Main Menu. Use UP/DOWN to navigate to the IP Settings, if needed.
In addition to configure the IP address you

must also configure the default-gateway, netmask and set IP assignment to static.
Use ENTER to enter Digit Altering Mode.

When finished editing use ESC to go to

the Conf irm change menu.
DHCP assigned IP-addresses are supported by the TANDBERG Entr ypoint (factor y default).
Press ENTER to access the IP Settings

submenu.
Press ENTER again to produce the

curs or.
Use UP/DOWN to alter the digit value.

Use the UP/DOWN key to select yes or
no and ENTER to confirm.
Use the UP/DOWN keys to select IP

Address.
Use UP/DOWN keys to navigate

between the digits of the number.
Press ENTER as many times as needed

to move to the next digit to be altered and alter this digit.
Use ESC key to navigate back to the
main menu.
Configuration via RS 232
As an alternative to the configuration via the LCD panel you may use RS 232 to configure and the system. This is treated on the previous page.
Switching On the Unit
Power switch
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UP key
DOWN key ESC key
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ENTER key
Using the
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Viewing the
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15
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Using the Entrypoint

This section of the Entrypoint User Guide shows you how to gain access to the system, how to get an overview of ongoing calls, the menu operating principles, and how to dial from UMTS as well as from IP. Examples are provided for your convenience.
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
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Starting Up the Entrypoint

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Entrypoint Start-up
To start the Entrypoint, simply connect the power cable, and set the power switch button (both at the rear) to position I.
Power switch
On the front panel of the system the power indicator LED, marked PWR, will turn GREEN.
You may access the Entrypoint by entering the IP-address of the Entr ypoint in a standard WEB-browser. You will then be asked to enter a password. You will need to enter admin as user name. The default password for the Entrypoint is TANDBERG. Remember that the password is case sensitive. Note that you may also use SSH and Telnet to configure the Entrypoint.
Accessing the Entrypoint
USER NAME is admin
PASSWORD. Default
password is TANDBERG (NB! case sensitive)
Forgot the Password?
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Reboot the Entrypoint.

Connect to the Entrypoint via the serial inter face once it has

restarted.
Login with User Name pwrec.

No password is required.
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Configuring
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You will be prompted for a new password.

The pwrec account is active for one minute following a restar t. Beyond that time, the system will have to be restarted to change the password.
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An Overview of the Management Menu System

The Overview Window
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
The System Status windows of the Entrypoint can be accessed via the default URL: http://Entrypoint_IP_ Address/overview.
Remote Number. This is the
inbound number.
Net. Indicates the net type,
i.e. H.323, H.324m, SIP or Streaming.
Service. Indicates the
service type, i.e. DID, IVR, TMS phonebook, Menu.
Duration. Duration of the
call in hours, minutes and seconds.
Log out and Help. Click on
the little key icon to log out and on the question mark to gain access to Help features.
Actions. Clicking on view
details reveals both incoming and outgoing call leg information.
The Overview window presents information about all calls routed through the Entrypoint.
How to access the
Management Menu System is described
on the previous page.
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Clicking on a service call entr y shows the
service call details of the respective call, like e.g. inbound and outbound numbers – see the nex t page for more on this.
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Service Call Details

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
About Service Call Details
The View Call Details tab presents information about all calls routed through the Entrypoint, i.e. inbound and outbound numbers, duration of the calls and call status – i.e. ringing (alerting), connecting and connected.
Incoming. Indicates the
information belonging to the call leg of the calling party.
Outgoing. Indicates the
information belonging to the call leg of the called party/ service.
Status. Either alerting,
connected or disconnected.
The Service Call Details Window
Incoming number. The service number,
i.e. the number an external user dialed to get access to a portal ser vice.
Service. Indicates the service name, i.e.
DID, IVR, TMS Phonebook, Menu.
Duration. Indicates the duration of the
call in hours, minutes and seconds.
Details. Remote numbers of the
Incoming calls are the numbers of the calling party and remote numbers of the Out going calls are the numbers of the called par ty or service. Clicking View details reveals the Call Details, i.e. details belonging to the respective call leg.
When View Details Has Been Selected
Remote Number. For inbound call
legs it represents the number of the calling party, for outbound call legs it represents the number of the called party or ser vice
Net. Indicates the net t ype,
i.e. H.323, H.324m, SIP or Streaming.
Incoming Number. Ser vice
number; can only be represented for inbound call legs.
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Duration. Duration of this call leg in
hours, minutes and seconds.
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Call Setup via Default Services

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
About Default Services
The Entr ypoint is equipped with a number of persistent default services, i.e. ser vices stored in the on- board non-volatile memory. Therefore, these services will always be available after a system restart. The following persistent default services can be distinguished:
Direct Inwards Dialling (DID)
• – Defines a
one- on-one relation bet ween an inbound and an outbound number.
Dial Ex tension (IVR)
• – Also known as
Interactive Voice/Video Response (IVR), defines a relation between an inbound number and an interactive ser vice, i.e. a menu, via which an outbound ser vice can be connected to. The outbound service can be an audio or video service or an externally connected endpoint.
Menu ser vice
• – A menu based call
directo ry.
TMS Corporate Director y
• (phone book) – A
connection with the installed TANDBERG Management System (TMS) phone book is set up. Via the phone book menu an outbound call to another endpoint, e.g. a 3G Mobile, H.323 or SIP endpoint, can be set up.
DID – Direct Inward Dialling
Example Hotline
Entry details:
Enabled: Check Name: H.324m-H.323 Net Type: H.324m Prefix: 67890000 Suffix: Service Type: Direct Inwards Dialling
Arguments:
Net Type: H.323 AV Mode: Auto + fallback to audio Prefix: 51234 Suffix Use Remainder: No Allow For warding: No
When dialling number 67890000 this will match without leaving a remainder. The H.323 number that will be connected to will be: 51234 (construction: prefix). When dialling number 67894321 there will be no match. When dialling number 678900009876 one is also connected to the same H.323 endpoint, since there is a match on 67890000 and the remainder, i.e. 9876, is discarded. Note that Use Remainder is set to No!
Dial Extension (IVR) Example
Example
A 3G handset user calls a Dial Extension ser vice number.1. The Entr ypoint activates the 2. Welcome screen and sound. The Entr ypoint, when set in the dial plan, shows the DTMF Information screen.3. The 3G handset user enters the extension (H.324m, H.323 or SIP alias) followed by the 4. # (pound-sign) to indicate end of number. The Entr ypoint starts to call the endpoint and the 5. Connecting picture and sound are activated. When the call is connected audio and video are transmitted through the Entrypoint. 6.
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Dialling from UMTS – Using Phone Book

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
About TMS Corporate Directory
The TMS Corporate Directory ser vice allows one Endpoint, i.e. a UMTS phone, H.323 or SIP, to dial another Endpoint directly, without knowing or having to (manually) enter the extension number via DTMF. TMS Corporate Directory is a menu based dial -in method, which combines a directory listing from TMS with IVR. In this mode the user can search in the global address book provided via TMS using the alphanumeric part of the keypad. The TMS Corporate Directory ser vice searches and displays entries matching the user input string.
Example of IVR – Using the Phone Book
Example 1
Pressing 1. 8 once, twice and three times in a row followed by a # sign, will result in a list with names star ting with a letter t, u or v respectively.
Pressing 2. 8 once, thereafter pressing 6 three times results in the search string to. Pressing 8 twice and 6 once, results in um. Pressing 8 three time
and 6 three times results in vo. If one wants to reach Tom Arne press 8 followed by three times 6, i.e. search string to.
To select the person you wish to dial, press the corresponding key to place a call to that person.3.
The star (
) key on the keypad is used as backspace.
*
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Viewing the System Status

To view the current status of the system, hover with the mouse pointer over Status to produce a drop-down menu as shown here. This section discusses the respective menu items.
TANDBERG ENTRYPOINT
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ISDN/PRI Status (PRI Versions only)

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
Select PRI Status to access the PRI Status pane.
The PRI status indication consist of 3 fields (see About the Rear
Panel LED Operation below for PRI status):
Active – Indicates weather the PRI por t is active or not.
•
Total number of channels – indicates the maximum available •
number of simultaneous ISDN slots (calls) per por t; typically 30 for an E1 PRI and 8 for an E1 BRI.
Number of free channels – indicates the number of free B-
•
channels on ISDN.
To view the ISDN PRI status, select the
• ISDN status item of
the Status tab.
USER GUIDE
USER GUIDE
About the Rear Panel LED Operation
In addition to the web page indications, the ISDN inter face also contains 4 LEDs, located at the the Entrypoint rear panel.
These LEDs indicate the following PRI status:
G r e e n : Normal operation
•
Red Alarm or Loss of signal (LOS) indicates that there is
•
no signal and thus no framing info received. A defect or unplug ging the PRI cable will produce the same effect.
Yellow Alarm or Remote Alarm Indicator (RAI) means that the
•
Entrypoint is receiving framing info, but in this framing info the other side tells the Entrypoint that it is not reading the Gateway’s transmitted framing info. Typically, this may be a broken connector in the transmit (TX) part of the PRI cable. This could also indicate weak or noisy signal in the transmit (TX) part of the PRI cable.
Blue Alarm indicates that the received frames are not
•
synchronized properly.
No LED’s illuminate, indicates that layer one framing is
•
working (right protocol like for example EURO ISDN selected), however there is a problem at layer 2 caused by for example a CRC4 configuration mismatch.
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ISDN/BRI Status (BRI Versions only)

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
Select ISDN/BRI Status to access the ISDN/BRI Status pane.
BRI hardware status indication
The screenshot shows the status page of a BRI version of the Entrypoint. The BRI status displays the conditions of ISDN layer 1 and 2 separately. Green indicates up and in sync. Red indicates not in sync and indicate probably a disconnected ISDN line.
Besides the indications on the webpage each ISDN BRI interface located at the back-side of the Entrypoint has a green and orange LED. The meanings of these LEDs are:
Green: Layer 1 of the ISDN signalling is up.
•
Green and Orange. This indicates that both layers 1 and 2
••
are up. In some countries the orange LED can blink on a regular interval, or is turned on when there is an active call.
No LED’s illuminate. This indicates that there is no
•
connection or a wrongly wired connection.
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In some countries layer 2 can be down when there is no activity (ongoing connections).
However, layer 2 should become active once a call is made or received.
In case the BRI Entrypoint is connected with less than 4 BRI lines, the BRI interfaces with the highest number(s) should be left open. For example when only 2 ISDN lines are used they should be connected with interface 1 and 2.
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H.323 Gatekeeper Status

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
About H.323 Status
H.323 Gatekeeper Status shows the current status of the Gatekeeper registration. To view H.323 gatekeeper status, as indicated in the screenshot shown here, select H.323 Status item of the Status tab.
Registration Status Registered
Registration Status. If Registered, the
Entrypoint is registered to the Gatekeeper with below mentioned Address and Port.
IP Address. Shows the IP address of the
Gatekeeper.
Port. Shows the destination port number on
the Gatekeeper.
Registration Status Inactive
In case the Entrypoint is in direct mode or in case the gatekeeper IP address is filled in incorrectly, the Entrypoint will not be registered with the Gatekeeper, and the Registration status is stated as Inactive.
Note that, since this target system is not an endpoint it is not
possible to use its IP address to place calls to or through the Entr ypoint!
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Viewing the
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25
Maintenance
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Registration status will show Rejected when:
Gatekeeper unreachable; the Entrypoint’s
•
H.323 stack returns this reject message in case the gatekeeper is down.
Duplicate alias; a system with an identical
•
name has already been registered.
Authentication failure; Authentication
•
ID and/or Authentication Password are incorrect.
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Services

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
The default services, which come standard with an Entrypoint system, are:
Direct Inwards Dialling
•
IVR• TMS Corporate Director y• Entrypoint Service•
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System Information

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
Select System Information to access the System
Information pane.
This pane provides an overview of installed software and hardware.
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System Resources

TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
To view available resources of the Entrypoint, open
System Resources of the Status tab, as shown here.
This menu item shows the amount of active sessions, i.e. video and audio calls on this system. The system load percentage indicates the processor load.
These figures depend on the system’s use of resources. The use of Call Forwarding in dial plans reduces system load and therefore increases the number of simultaneous calls.
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A System Load of 0 % indicates no load on the Entr ypoint!
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Configuring the Entrypoint

To configure the Entrypoint, hover with the mouse pointer over the System configuration to produce a drop-down menu. The drop -down menu consists of 6 items, i.e. ISDN, IP, H.323, SIP, SNMP and System, to configure respective system parts.
Changing settings in the menus belonging to the ISDN, IP and System items only become effective after a system reboot, therefore these items all contain Restart buttons. Every configuration item is supported with a ? button for information about this specific item.
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ISDN/PRI Conguration (ISDN/PRI Versions only)
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
PRI Inter face Configuration.
Indicates the lowest numbered E1/T1 B-channel the system is allowed to use for each PRI-line when selecting channels for outgoing calls. Not in use in this version.
Enable CRC-4. Used for most
E1-PRI configurations. If your network equipment does not suppor t this feature, switch off PRI CRC-4.
Fractional line operation: Low Channel. Indicates
the lowest numbered E1/ T1 B-channel the system is allowed to use for each PRI­line when selecting channels for outgoing calls. Presently, this setting has no ef fect.
Save. When all settings are
entered, click on Save to store the new settings.
Note that changing from E1 to T1 configuration requires a restar t of the unit (click
Restart to restart the unit).
PRI Protocol. Select between the following PRI
protocols:
NI (National ISDN)
•
ATT (AT&T Custom)• Euro (ETSI = Euro ISDN)• Japan (Japan/Taiwan ISDN)•
Outgoing Bearer capability
Within ISDN different bearer capabilities are used to signal the type of data (Voice, Data, H320, H.324M), which is used by telephony switches and other equipment to determine how to handle data or calls (compressing voice data neglect etc). The outgoing bearer capability sets the ISDN bearer capability for the outgoing telephone (voice only) and video telephone calls.
H.324M:
• This ITU standardized capability is
selected for outgoing calls by default.
UDI:
• In some situations the switch does
not accept calls which use the correct H.324M capability. This set ting makes it possible to use the Entrypoint in these situations via selecting UDI.
Prefix on National/International Numbers•
Specifies the prefix, which has to be added •
to National and International numbers, respectively.
The signalling specifies whether the
•
call is national or international. Since these prefixes are removed from inbound telephone numbers, the correct prefixes have to be added on call -backs.
These settings only apply if the Service providers network uses prefixes for national and international calls.
All incoming calls are accepted independent of their bearer capabilities, consequently audio calls are accepted as well.
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ISDN/BRI Conguration (ISDN/BRI Versions only)
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Select BRI to access the BRI
Configuration pane.
Save. When all settings
are entered, click on Save to make the new settings become effective.
You cannot configure ISDN BRI lines for
special functions like dial out only! The Gateway will automatically select a free BRI line for H.323 to 3G calls and possibly block a DiD or an IVR menu when the BRI lines have different numbers. Consequently, we strongly recommend that all ISDN BRI lines have the same number range!
Contact your ISDN or telecom supplier about numbering plans of ISDN lines.
BRI Protocol. Select between the following BRI
protocols:
ETSI (Euro ISDN)
•
National ISDN• AT&T Custom• Japan/Taiwan ISDN•
Outgoing Bearer capability. Within ISDN
different bearer capabilities are used to signal the type of data ( Voice, Data, H320, H.324M), which is used by telephony switches and other equipment to determine how to handle data or calls (compressing voice data neglect etc). The out going bearer capability sets the ISDN bearer capability for the outgoing telephone (voice only) and video telephone calls.
H.324M: This ITU standardized capability
•
is selected for outgoing calls by default.
UDI: In some situations the switch does
•
not accept calls which use the correct H.324M capability. This set ting makes it possible to use the Entrypoint in these situations via selecting UDI.
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All incoming calls are accepted independent of their bearer capabilities, therefore audio calls are accepted as well.
Services
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IP Conguration
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Select IP from the

Configuration to access the IP Configuration pane.

DNS Inter face
Up to five Domain Name Server IP addresses can be specified here. Your LAN administrator will provide the correct values for these fields. By default these fields are set to 127.0.0.1
Date and Time Settings. An
NTP ser ver address can be specified here to provide the Entrypoint with up-to- date time and date information.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system has been restarted.
IP Address Assignment is DHCP or Static:
DHCP:
• Dynamic Host Configuration Protocol
can be selected when a DHCP server is present. Static IP Address, Static IP Subnet Mask and Static IP Gateway are ignored because these parameters are assigned by the DHCP server.
Static:
• If Static assignment is used, the
Entrypoint’s IP address, IP subnet mask, and the Gateway’s IP address must be specified in the respective IP address fields.
IP Ethernet Speed provides five settings to
choose from:
Auto
• The Gateway will negotiate detect the
speed and duplex on the LAN.
10Half
• The Gateway will connect to the LAN
using 10 Mbps/Half Duplex.
10Full
• The Gateway will connect to the L AN
using 10 Mbps/Full Duplex.
100Half
• The Gateway will connect to the
LAN using 100 Mbps/Half Duplex.
100Full
• The Gateway will connect to the
LAN using 100 Mbps/Full Duplex.
IP Address.The Static IP Address defines
the network address of the Entrypoint. This address is only used in static mode. Your LAN administrator will provide you with the correct address for this field.
Restar t. This button will
restar t the Entrypoint. Any changes made in the IP Configuration of the Entrypoint will take effect after the system has been restarted.
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IP Subnet Mask.The Static IP Subnet Mask defines
the type of network. Your LAN administrator will provide the correct value for this field.
IP Gateway.The Static Gateway IP address is
set to 127.0.0.1 by default. In case of a router enter its address here. Your LAN administrator will provide the correct value for this field.
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H.323 Conguration
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Select H.323 to access the

H.323 Conf iguration pane.

When registered with a gatekeeper, the
H.323 Status shows Registered, the gatekeeper’s IP address and the Port used (see also Status, H.323
Status).
Dialling out from IP to IP or ISDN, through
the Entr ypoint, requires the use of H.323 numbers (E.164 aliases and service prefixes). This means that the Entrypoint must be registered to a gatekeeper; select the H.323 menu item in the Configuration menu.
Save. When ready to store
the new settings, press
Save.
In case password is not set/configured/inserted,
the Entrypoint will still use the Authentication ID to register with the gatekeeper. However, when the Authentica­tion ID is left “unused”, the System Name field. will be used to register the Entrypoint with the gatekeeper instead. In case both the Authentication ID field and the System Name field are “unused” the Entrypoint can not be registered with the gatekeeper.
Mode. Enables the Entrypoint to register with a
gatekeeper or leave it unregistered, i.e. in direct mode. Make sure that System Name is always set in direct mode. When registered with a gatekeeper, the H.323 Status shows Registered, the gatekeeper’s IP address and the Port used.
When the registration fails, the Registration status will be rejected. Three cases can be distinguished:
Gatekeeper unreachable
• ; the Entrypoint’s H.323
stack returns this reject message in case the gatekeeper is down.
Duplicate alias
• ; a system with an identical name
has already been registered.
Authentication failure
• ; Authentication ID and/or
Authentication Password are incorrect.
Selecting direct mode will result in no gatekeeper registration; hence it is not possible to dial through the Entr ypoint via alias names. The H.323 Status shows Inactive.
IP Address.Enter the Gatekeeper IP address that
the Entr ypoint should register to. Leaving this empty will result in direct dialling without the use of aliases.
Authentication Mode is Off or Auto.
Of f.
• Register to the Gatekeeper without
authentication.
Auto.
• Register to the Gatekeeper with H.235
authentication using ID/Password given below.
Authentication ID and Password. Enter the ID and pass-
word required to perform H.235 authentication at the Gatekeeper. To register with a Gatekeeper that requires authentication, an NTP ser ver has to be configured.
If the Gatekeeper is configured with an alternative Gatekeeper, the Status area may report a registration to the IP address
of the alternative Gatekeeper.
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Information
SIP Conguration
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
Select SIP to access the SIP
Configuration pane.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system has been restarted.
SIP settings
Enabled.Entrypoint will use
this Proxy for call setup.
SIP prox y address. Enter
the IP Address of the proxy server to which the Entrypoint will use for call setups.
SIP prox y port. Enter the port
number belonging to that SIP proxy IP address.
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Services
Setting Mode to Off will not hide the SIP proxy address and port settings!
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Information
SNMP Conguration
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
SNMP (Simple Network
Management Protocol) is used for monitoring and configuring dif ferent units in a network. The Entrypoint’s SNMP Agent responds to requests from SNMP Managers (a PC program etc.). SNMP traps are generated by the agent to inform the manager about impor tant events.
Select SNMP to access the

SNMP Configuration pane.

SNMP Mode. The SNMP operation modus can
be set to:
On
• . Turns SNMP On
Off
• . Turns SNMP O ff
ReadOnly
• . Do not send SNMP information
to the host
Tra ps Only
• . Only send SNMP information
identified as TRAPS to the host.
SNMP Community name. SNMP Community
names are used to authenticate SNMP requests. SNMP requests must have this ‘password’ in order to receive a response from the SNMP agent in the Entrypoint.
The SNMP Community name is case sensitive!
System contact. Used to identify the system
contact via SNMP tools such as HPOpenView or TANDBERG Management Suite.
Location. Used to identify system location
via SNMP tools such as HPOpenView or TANDBERG Management Suite.
Save. Press Save to activate
new settings.
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Host IP Address (1, 2 and 3). Identifies the
IP-address of the SNMP manager. Up to three different SNMP Trap Hosts can be defined. Your LAN administrator should provide the correct values for these fields.
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System

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To configure the miscellaneous settings on the Entrypoint, select the System
Configuration item.
Save. When ready to store
the new settings, press
Save. These settings will
take effect when the system has been restarted.
Configuration. To change the system name of
the Entr ypoint, enter the new system name in the System Name field.
Note that when the Authentication ID in the H.323 link is left empt y, the System Name field will be used to register the Entrypoint with the gatekeeper in stead. In case both the Authentication ID field and the System Name field are left empty the Entrypoint can not be registered with the gatekeeper.
Services. The different IP services on the
Entrypoint – Telnet, SSH, HTTP and HTTPS, can be disabled independently to prevent access to the system. Moreover, with Session Time Out, a maximum login time can be set.
External Manager settings. To enable
cooperation between the Entrypoint and an external TANDBERG Management System (TMS) enter both its IP address and its path.
Restar t. This button will
restar t the Entrypoint. Any changes made in the IP Configuration of the Entrypoint will take effect after the system has been restarted.
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Maintenance and Upgrade

The Maintenance section describes how the system software can be upgraded, how new options can be made available via the installation of option keys, how the system password can be changed, and how the system is restarted.
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Information

Maintenance – General

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Under the Maintenance tab the system software can be upgraded, new options can be made available via the installation of option keys, the system password can be changed, and the system can be restarted.
The Entr ypoint’s system software can be upgraded via the Upgrade item in the
Maintenance menu. It also
shows current software version and the Entr ypoint’s hardware serial number. For new software versions a release key must be entered before the upgrade can be activated.
System Information
Soft ware Version.
• Shows the currently
installed Software version.
Hardware Serial Number.
• This unique
identifier number for the Entrypoint must be provided when ordering Software Upgrades and Option Keys.
Release Key. Needed to upgrade a system to
a new version. Dot releases do not require an option key.
To upgrade the Entrypoint, a valid Release key and Soft ware file are
required. However, for dot-release upgrades a Release Key won’t be needed.
To expand software options additional Option keys are required. Contact your TANDBERG representative for more details.
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Maintenance – Upgrading the System

Once you have entered the release key in the Release Key field

(see the previous page) and pressed Install Software a new win­dow will appear, which enables the entry of the software package, i.e. a .pkg, file to be uploaded For dot release upgrades a Release
Key won’t be needed.
After the .pkg file has been selected, this will be uploaded
into the flash memory of the Entrypoint.
After the upload has been completed, this message is

shown.
Upgrading the System
TANDBERG ENTRYPOINT
TANDBERG ENTRYPOINT
USER GUIDE
USER GUIDE
This screen appears after clicking the Restart System

button.
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Maintenance – Option Keys, Password and Restart

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Option Keys
To expand software options additional Option keys are required. Contact your TANDBERG representative for more details.
Add Option key.
Enter the supplied option keys and press Add Option.
New options take effect after the nex t restart only.
Key. Shows
the option-key numb er.
Description. Shows
the software function belonging to the key number.
Password
Forgot the password? Use the following procedure to set a new password:
Reboot the Entrypoint and connect to the Entr ypoint via the
•
serial interface once it has restar ted.
Login with User Name • pwrec. No password is required. You will be prompted for a new password.•
The pwrec account is only active for one minute following a restar t. Beyond that time the system will have to be restarted again to change the password.
Restart
The Entr ypoint can be restarted either via the Restart System menu item in the System configuration menu or via the Restart
System buttons in the ISDN, IP, Misc and Upgrade System
menus.
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Services

On Entrypoint systems dial plans can be configured with default services. Four default services can be distinguished:
• Direct Inwards Dialling
• Dial Extension (IVR)
• Menu
• TMS Corporate Directory
These services can be found under the Service Configuration tab. Each default service has a specific number of parameters which can be set by the user.
A dial plan can be configured around one of the default services. To configure a dial plan select the Dialplan Configuration item.
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Default Services

About Default Services The Service Configuration Window
The Entr ypoint is equipped with a number of persistent default services, i.e. ser vices stored in the on- board non-volatile memory. Therefore, these services will always be available after a system restart. The following persistent default services can be distinguished:
Direct Inwards Dialling
• (DID). Defines a
one- on-one relation bet ween an inbound and an outbound number.
Dial Ex tension
• (IVR). Also known as
Interactive Voice/Video Response (IVR), defines a relation between an inbound number and an interactive ser vice, i.e. a menu, via which an outbound ser vice can be connected to. The outbound service can be an audio or video service or an externally connected endpoint.
Menu Ser vice
• . A menu based call directory.
TMS Corporate Director y
• (phone book). A
connection with the installed TANDBERG Management System (TMS) phone book is setup. Via the phone book menu an outbound call to another endpoint, e.g. a 3G Mobile, H.323 or SIP endpoint, can be setup.
To view all service entries select the Ser vice
Configuration menu from the Service tab.
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Dialplan Conguration
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About Dialplan Configuration

To view all dialplan configuration entries or create a new dial plan select the Dialplan configuration menu item from the Services tab.

In the dialplan: When the Net Type is set to All make sure that the prefix and/or suffix is a valid H.323 prefix.
Setting it to All means that the prefix will be registered to the gatekeeper.
Example:
An existing dialplan entry: name: Test 123 nettype: SIP prefix: 12@10.47.8.74” service: FOO
Is changed to: name: Test 123 nettype: All prefix: ”12@10.47.8.74” service: FOO
The H.323 registration will now fail, because”12@10.47.8.84” is not a valid H.323 prefix
Dialplan DetailsDialplan Configuration Window
To view the dialplan entry details, click on the dialplan entry or on View/Edit of the respective dial plan. As has been discussed on the previous page four default services can be distinguished:
Direct Inwards Dialling
•
Dial Ex tension (IVR)• Menu• TMS Corporate Director y (Phone book)•
For each default service the dialplan setup will be illustrated with an example on the following pages.
Note: Number matching is performed on dial
plans from the top to bottom.
Each dial plan has the following general fields, i.e. Dialplan entry details:
Enabled.
• If the box is checked the service
becomes available.
Name.
• The name of the dial plan as represented
in the Dialplan Configuration overview.
Net type.
• Inbound call net type; either H.324m,
H.323, SIP or All. All means that independent of the net type the call is accepted on a match with the predefined Prefix and Suf fix.
Prefix.
• Number to which the first part of the
inbound number (bnr) is matched. The prefixis specified in the dial plan entry. The prefix is stripped from the inbound number.
Suffix.
• Number to which the last part of the
inbound number (bnr) is matched. The suffix is specif ied in the dial plan entry. The suf fix is also stripped from the inbound number. The par t of the number which remains af ter stripping both prefix and suffix is called remainder (See also the “useremainder” option in a DID service).
Service.
• Select one of the services as
configured in the Services menu item (see the previous page for more on this).
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Argument Details for the Default DID Service

DID Argument Details
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Use Remainder. Specifies whether a particular part,
i.e. the remainder, of the inbound number will be used to form a part of the outbound number.
For a remainder to become non-zero a specified inbound Prefix has to match the first par t and/ or a specified inbound Suffix has to match the last part of an inbound number, however individually or combinations of both never fully match the complete inbound number.
Both inbound Prefix and Suf fix can be defined under
Dialplan entry details. When Use Remainder, is
active the previously mentioned “remainder” will be appended to and precede the Prefix and the Suffix of the outbound number, respectively. The outbound
Prefix and Suffix precede and append, respectively,
the “remainder” as to form the complete outbound numb er.
The latter prefix and suffix can be defined under
Arguments. Prefixes and suffixes are standard
parameters of dial plans.
Suppose, as an example, in the Dialplan entry details the inbound Prefix equals 9876 and inbound suf fix equals 54. In the Arguments settings the outbond prefix equals 1234. For an inbound connection to phone number 9876154 the Entrypoint will strip the prefix 9876 and the suffix 54 from the called number, hence the remainder equals 1. For the outbound connection the Entrypoint will add the prefix (configured in arguments) in front of the remainder, hence the outbound number equals 12341.
For the same settings with an inbound number 9876254 results in an outbound number 12342. In case the prefix and/or suffix fully match the inbound number the remainder will be empt y and the useremainder value will be ignored.
Allow for warding must be switched off
when using the Secretary functionality! The Secretary functionality will be discussed in the examples.
Suffix. Specifies the last par t, i.e. the part
appended to the remainder, of the Outbound number. The outbound suffix can be def ined under Arguments.
Allow forwarding. After call setup the
call is offloaded from the Entrypoint system, i.e. not routed via the Entrypoint system any longer, to free resources.
Use sub number. The sub number is a number
extension following the main number separated from the main number by an *. In this way a number plan behind a main number can be reached directly.
Prefix. Specifies the first par t, i.e. the par t
preceding the remainder, of the outbound number. The outbound prefix can be defined under Arguments.
No Media Sources can be added to DID service.
Net type. Either H.324m, H.323 or SIP of the
outbound call.
AV mode. This mode determines the outbound audio
and video call settings. It is either Audio Only, Audio +
Video, Auto(matic) no fallback to audio, Auto + fallback to audio and Auto + always fallback to audio.
In the
• Audio Only mode a voice call is being setup,
even when all endpoints support both audio and video capabilities. Note that this setting will be overruled in case Allow Forwarding is set to Yes and both endpoints possess audio and video capabilities.
In the
• Audio + Video mode a call is only being setup
when endpoints support both audio and video capabilities and a call with both these capabilities can be set up.
In the
• Auto mode a call is being setup according to
the capabilities of the endpoints. Of the latter, 3 versions can be distinguished: no fallback to audio, fallback to audio or always fallback to audio.
In the
• no fallback to audio case either an audio +
video or an audio only call is being setup, depending
on the capabilities choice of the initiating endpoint, i.e. when an audio + video call is being set up, whereas the receiving endpoint only supports audio, the call is terminated.
In the
• fallback to audio case capabilities can be
changed to an audio only call when the receiving endpoint suppor ts only audio, even when an audio +
video call is being set up by the initiating endpoint.
The
• always fallback to audio case is used in case
the telephony switch interferes or cannot handle capability renegotiation, therefore when an audio
+ video call fails automatically an audio call will be
set up.
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Argument Details for a Default IVR Service

IVR Argument Details
TANDBERG ENTRYPOINT
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Net type. Identical to DID service (see the
previous page for details).
AV mode. Identical to DID service (see the
previous page for details).
Prefix. Identical to DID ser vice (see the
previous page for details).
Suffix. Identical to DID service (see the
previous page for details).
Allow for warding. Identical to DID service (see
the previous page for details).
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Show DTMF Information Screen. This is a
screen used within the service to draw the attention of the user to activate DTMF tones on its endpoint. This screen can be turned on (default value) or off.
Media Sources. Some of the default Media
Sources, like the Welcome Screen and the DTMF Information Screen as mentioned under the Media Sources of this service, can be replaced by the user.
Note that the Dial Extension number can also be used in audio only mode.
Services
Services
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Argument Details for a Default Menu Service

Menu Service Argument Details
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Allow for warding. Identical to DID service –
see two pages back for details.
Entry [1 - 5]. For each of the five entries in
the menu a number of three items can be configured:
Name.
• Name of the service as depicted in
the menu.
Net type.
• Call type of the outbound call
Service number.
• The outbound call number
dialled on selection of the respective menu item.
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Media Sources. Some of the default Media
Sources, like the Welcome Screen the DTMF Information Screen and the audio file belonging to the main menu, as mentioned under the Media Sources of this service, can be replaced by the user. Replacing the latter mentioned audio file enable the possibility to use the Menu service in audio only mode as well. The entries within a Menu ser vice can also be used to link to another Menu ser vice.
Services
Services
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Argument Details for a Default TMS Corporate Directory (Phone Book Service)

TMS Corporate Directory Argument Details
TMS address. IP address of Tandberg
Management System (TMS).
Allow for warding. Identical to DID service – for
details, see three pages back.
Show DTMF Information Screen. Identical to
Dial Ex tension (IVR) service.
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AV mode. Identical to DID service – for details,
see three pages back.
Media Sources. Some of the default Media
Sources, like the Welcome Screen, the DTMF Information Screen and the Please wait movie as mentioned under the Media Sources of this service, can be replaced by the user.
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Dial Plan Examples

Example 1: Number-plan mapping
Entry details: Enabled: Check Name: H.324m-H.323 Net Type: H.324m Prefix: 6789 Suffix: Service: Direct Inwards Dialling Arguments: Net Type: H.323 A V Mode: Auto + fallback to audio Prefix: 5 Suffix: Use Remainder: Yes Allow Forwarding: No
When dialling the number 67890000 there will be a match with “0000” as the remaining number. The H.323 number that will be connected to will be: 50000 (construction: Prefix + Use remainder number). When dialling number 67894321 this will match with “4321” as the remaining number. The H.323 number to call will be:
54321. In this way a range of ISDN numbers can be mapped onto for instance a range of H.323 numbers.
Given the supported net types, H.324m, H.323 and SIP, 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined
Some of these combinations will be discussed in a few examples.
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Examples
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Some Dial Plan Examples (I)

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About the Examples
Given the suppor ted net types, H.324m, H.323 and SIP, 9 unique inbound and outbound net type combinations for both DID and IVR dial plans can be defined:
H.324m– SIP1. H.324m– H.324m2. H.324m–H.3233.
H.323– SIP4. H.323– H.324m5. H.323– H.3236.
SIP–SIP7. SIP –H.324m8. SIP–H.3239.
Some of the above combinations will be discussed in a few examples. Examples on this page deal with DID dial plans, whereas examples on the next page describe IVR scenarios.
DID Dial Plan Examples
Example 1: Number-plan mapping
Entry details: Enabled: Check Name: H.324m- H.323 Net Type: H.324m Prefix: 6789 Suff ix: Service: Direct Inwards Dialling Arguments: Net Type: H.323 A V Mode: Auto + fallback to audio Prefix: 5 Suff ix: Use Remainder: Yes Allow Forwarding: No
When dialling the number 67890000 there will be a match with “0000” as the remaining number. The H.323 number that will be connected to will be: 50000 (construction: Prefix + Use remainder number). When dialling number 67894321 this will match with “4321” as the remaining number. The H.323 number to call will be:
54321. In this way a range of ISDN numbers can be mapped onto for instance a range of H.323 numbers.
Example2:Hotline
Entry details: Enabled: Check Name: H.324m-H.323 Net Type: H.324m Prefix: 67890000 Suff ix: Service: Direct Inwards Dialling Arguments: Net Type: H.323 A V Mode: Auto + fallback to audio Prefix: 51234 Suff ix Use Remainder: No Allow Forwarding: No
When dialling number 67890000 this will match without leaving a remainder. The H.323 number that will be connected to will be: 51234 (construction: prefix). When dialling number 67894321 there will be no match. When dialling number 678900009876 one is also connected to the same H.323 endpoint, since there is a match on 67890000 and the remainder, i.e. 9876, is discarded.
Note that Use Remainder is set to No!
Example3:H.323toH.323SecretaryFunctionality
Entry details: Enabled: Check Name: Secretary Net Type: H.323 Prefix: 986521 Suff ix: Service: Direct Inwards Dialling Arguments: Net Type: H.323 A V Mode: Auto + fallback to audio Prefix: (See note below) Suff ix: Use Remainder: No Allow Forwarding: No (Must be “No” for the secretary option to work properly For example when dialling number 986521 on an H.323 endpoint, one is connected to a secretary. She or he can connect you to another endpoint by dialling this endpoint number terminated with the # sign.
Note: The E.164 alias to the secretaries video system has to be
configured in the prefix field in arguments for this service to work
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Some Dial Plan Examples (II)

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Dial Extension (IVR) Examples
Interactive Video Response (IVR), also called extension dial-in, is an automated answering system that directs the call to the IP endpoint indicated by the caller. The caller uses telephone tones (DTMF) to enter the H.323/ SIP alias or ex tension.
IVR is useful in case a limited amount of numbers, e.g. ISDN PRI or BRI lines, is available.
An example shall be provided:
An endpoint user calls a Dial Extension 1.
service number.
The Entr ypoint activates the 2. Welcome
picture and sound.
The Entr ypoint, when set in the dial plan, 3.
shows the DTMF Information screen.
The endpoint user enters the extension 4.
(H.324m/H.323/SIP alias) followed by the # (pound -sign) to indicate end of number.
The Entr ypoint starts to call the endpoint 5.
and the Connecting picture and sound are activated.
When the call is connected audio and video 6.
are transmitted through the Entr ypoint (SIP to SIP calls and H323 to H323 calls will only go through the Entrypoint when Allow
Forwarding is set to No).
It is not possible to configure ISDN BRI
lines for special functions like dial out
only. The Entrypoint will automatically
select a free BRI line for H.323 to 3G
calls and possibly block a DID or an
IVR menu when the BRI lines have
different numbers.
Consequently, we strongly recommend
that all ISDN BRI lines have the same
number range.
Dial Extension (IVR) Dial Plan Examples
Example 4: 3G to H.323 IVR
Entry details: Enabled: Check Name: 3G-H.323 -IVR Net Type: H.324m Prefix: 123478 Suff ix: Service Type: Dial Extension Arguments: Net Type: H.323 A V Mode: Auto Prefix: Suff ix: Allow Forwarding: No
When dialling number 123478 on a 3G handset, one is connected to an IVR ser vice, from which an H.323 endpoint number can be entered.
Example 6: 3G to SIP IVR
Entry details: Enabled: Check Name: 3G-SIP-IVR Net type: H.324m Prefix: 1234790 Suff ix: Service type: Dial Ex tension Arguments: Net Type: SIP A V Mode: Auto Prefix: Suff ix: @<SIP_Prox y_Address or Registrar_Address> Allow Forwarding: No
When dialling number 1234790 on a 3G handset, one is connected to <UserInputNumber>@<SIP_Proxy_ Address or Registrar_ Address>, where UserInputNumber is the number keyed in by the user from within the IVR menu.
Example 5: 3G to H.323 via a Phone book
Entry details: Enabled: Check Name: 3G-H.323 - Phonebook Net Type: H.324m Prefix: 123489 Suff ix: Service Type: TMS Corporate Directory Arguments: Net Type: e.g. H.323 A V Mode: Auto Prefix: Suff ix: Allow Forwarding: No
When dialling number 123489 on a 3G handset, one is connected to an TMS Corporate Directory, from which an H.323 or SIP endpoint can be selected. Note that the Net Type to be selected in arguments is irrelevant, since the endpoint to be called is selected from a phone book.
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Secretary Service

Allow Forwarding = OFF !
Alice
Bob
(12345)
Secretary
9876
1. Alice dials 9876
2. Secretary dials 12345#
3. Alice is connected to Bob via the Entrypoint system
Allow Forwarding = OFF
Allow Forwarding = OFF !
Alice
Bob
(12345)
Secretary
9876
Call Setup via:
- DID
- Dial Extension (IVR)
- Menu
- Phonebook
Entrypoint System
Entrypoint System
Offloading the Entrypoint system:
Allow Forwarding = OFF !
Alice
Bob
(12345)
Secretary
9876
1. Alice dials 9876
2. Secretary dials DID service 3112345# Pre fix = 31, Allow Forwarding = ON
and Use Remainder = ON
3. Alice is connected to Bob directly
Entrypoint System
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The secretary service enables a caller (Alice) to be relayed to a callee (Bob) via a third party (Secretary).
Alice calls either via a DID, Dial Extension,
Menu or Phone book service a secretar y (No. 9876 in this example).
Make sure that for the inbound call party, i.e. Alice, the Allow Forwarding is set to Off, otherwise the call will be offloaded from the system, i.e. Alice is connected to the secretar y directly, which disables the influence of the Entrypoint system on this service.
The secretary relays the call to Bob by dialling Bob’s number followed by the pound sign, i.e.
#. In this example 12345# Now the call is
automatically redirected to Bob. In case for the outbound call Allow Forwarding is also set to Off Alice is connected to Bob via the Entrypoint box and therefore using resources, i.e. increasing processor load.
The processor load can be reduced by offloading the call from the system. Alice will be connected to Bob directly, without inter vention of the Entrypoint system, by setting Allow
Forwarding and Use Remainder to On for a
specially for this purpose configured outbound did service; let this DID service start with a Prefix (31 in this example). To connect Alice with Bob the secretary therefore has to dial Prefix + Bob’s number (3112345 in the example).
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TMS Corporate Directory

The TMS Corporate Directory ser vice allows one Endpoint, i.e. a UMTS phone, H323 or SIP, to dial another Endpoint directly, without knowing or having to (manually) enter the extension number via DTMF.
TMS Corporate Director y is a menu based dial- in method, which combines a directory listing from TMS with IVR. In this mode the user can search in the global address book provided via TMS using the alphanumeric par t of the keypad.
The TMS Corporate Directory ser vice searches and displays entries matching the user input string. A maximum of 6 entries per page are displayed.
One can browse back and forth through the pages by pressing the
button or the # but ton, respectively. With the 0 but ton one can go
*
back to a previous stage in the ser vice or even back to the previous service when the phone book is entered via the entry point or dial extension service.
A menu option is available when text is present next to the respective button. In case access to multiple phone books is available, the user can select one in the f irst stage. In the second stage, either a search string can be entered by the user, or one can use DTMF to search alphabetically.
All names matching the search string will be displayed up to a maximum of 10 pages, where each page contains a maximum of 6 names. Pressing the # button will commence the search. Entering an empty search string, i.e. pressing the # button without entering any character, will show a two -stage alphabetical menu structure providing the first letter of the search string only.
In the third stage one of the matched names can be selected by pressing the number preceding the name. When multiple numbers are provided with the selected name one can select the number of choice and the dialling of the outbound number will be commenced immediately.
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If the above left search field is left empty and Search (lower right corner) is clicked on, the alphabetical search as shown to the right will be displayed.
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Contact Information

EUROPEAN HEADQUARTERS
Philip Pedersens vei 20, 1366 Lysaker, Norway
Telephone: +47 67 125 125
Fax: +47 67 125 234
Video: +47 67 126 126
E-mail: tandberg@tandberg.com
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U.S. HEADQUARTERS
1212 Avenue of the Americas, 24th Floor, New York, NY 10036
Telephone: +1 212 692 6500
Fax: +1 212 692 6501
Video: +1 212 692 6535
E-mail: tandberg@tandberg.com
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