Sony FDR-AX100, FDR-AX100E, HDR-CX900, HDR-CX900E Help Guide

Help Guide

Digital 4K Video Camera Recorder/Digital HD Video Camera Recorder

FDR-AX100/FDR-AX100E/HDR-CX900/HDR-CX900E

Use this Help Guide when you have any questions on how to use your product.

How to Use

Before use

Getting started

Recording

Playback

Saving images with an external device

Using the Wi-Fi function

Menu operations

Charging time/recording time of movies/number of recordable photos

Additional information

Troubleshooting

Troubleshooting

Self-diagnosis display/Warning indicators

Warning messages

List of Topics

How to Use

Troubleshooting

Notes on use

4-534-655-11(1)

Copyright 2014 Sony Corporation

Table Of Contents
Table of Contents...........................................................................................................................	iii
How to Use.....................................................................................................................................	1
Before use..........................................................................................................................	1
Model Information.................................................................................................	15
Parts and controls...................................................................................................	1
Parts and controls (front/top).....................................................................	16
Parts and controls (side)...........................................................................	17
Parts and controls (back/bottom)..............................................................	19
Parts and controls (Wireless Remote Commander)..................................	20
Screen indicators..................................................................................................	21
Movie recording format...........................................................................................	1
Recording formats available with this product and their
features.....................................................................................................	23
Getting started....................................................................................................................	1
Checking the supplied items...................................................................................	1
Supplied items...........................................................................................	24
Attaching the lens hood.............................................................................	26
Power source preparations.....................................................................................	2
Attaching the battery pack.........................................................................	26
Charging the battery pack using the AC Adaptor......................................	27
Charging the battery pack using your computer.......................................	28
Turning the power on................................................................................	29
Using this product supplying power from a wall outlet (wall
socket).......................................................................................................	30
Initial setup..............................................................................................................	2
Setting the language, date and time.........................................................	31
Adjusting the angle of the LCD monitor for easier viewing.......................	32
Adjusting the angle of the viewfinder for easier viewing...........................	32
Displaying items on the LCD monitor........................................................	33
Preparing a memory card.......................................................................................	2
Inserting a memory card...........................................................................	33
Types of memory card you can use with this product...............................	34
Recording...........................................................................................................................	2
Recording movies/photos.......................................................................................	2
Recording movies.....................................................................................	35
Shooting photos........................................................................................	36
Changing the brightness manually for recording....................................................	2
Controlling the image settings manually with the MANUAL

TOC-1

Controlling the image settings manually with the MANUAL
dial.............................................................................................................	37
Assigning frequently-used menu items to the MANUAL
button........................................................................................................	38
Adjusting the IRIS (aperture).....................................................................	38
Adjusting the shutter speed.......................................................................	40
Adjusting the gain (ISO)............................................................................	41
Adjusting the exposure..............................................................................	42
Adjusting the light intensity (ND filter).......................................................	42
Useful functions for recording.................................................................................	3
Zooming....................................................................................................	44
Adjusting the focus manually....................................................................	44
Magnifying the image to obtain better manual focus (Focus
Magnifier)..................................................................................................	44
Capturing photos during movie recording (Dual Capture).........................	46
Recording in mirror mode..........................................................................	46
Intelligent Auto..........................................................................................	46
Decreasing the voice volume of the person recording
themovie (My Voice Canceling)................................................................	48
Recording the selected subject clearly (Face Priority)..............................	48
Recording subjects other than people (Tracking focus)............................	49
Playback.............................................................................................................................	3
Playing images using Event View...........................................................................	3
Playing movies and photos from the Event View screen..........................	50
Screen display on the Event View screen.................................................	51
Playing images using Highlight Playback...............................................................	3
Playing back a short movie (Highlight Playback)......................................	53
Changing the settings for Highlight Playback............................................	55
Saving Highlight Playback (Scenario Save)..............................................	55
Playing back a saved scenario..................................................................	55
Playing MP4 movies (HD movie) (switching the movie format)..............................	3
Playing MP4 movies (HD movie) (switching the movie
format).......................................................................................................	56
Editing images from the playback screen...............................................................	3
Notes on editing........................................................................................	57
Deleting the selected images....................................................................	57
Deleting by date........................................................................................	58
Dividing a movie........................................................................................	59
Capturing a photo from a movie (models with the USBIN/
OUT jacks)................................................................................................	60

TOC-2

Playing images on a 4K TV.....................................................................................	4
Viewing images on a 4K TV (models with the 4K
functionality)..............................................................................................	61
Playing images on a high definition TV...........................................	4
Using the Trimming Playback function with an
XAVC S 4Kmovie (models with the 4K functionality)....................	61
Playing images on a non-high-definition TV...........................................................	4
Connecting this product to a high definition TV.........................................	63
Enjoying 5.1ch surround sound.................................................................	64
Using BRAVIA Sync..................................................................................	64
On Photo TV HD.......................................................................................	65
On the HDMI cable....................................................................................	65
Playing images on a non-high-definition TV...........................................................	4
Connecting this product to a non-high-definition TV.................................	66
Saving images with an external device...............................................................................	4
How to save movies................................................................................................	4
Saving movies...........................................................................................	66
Using the PlayMemories Home software................................................................	4
Using the PlayMemories Home software..................................................	67
Checking the computer system.................................................................	68
Installing the PlayMemories Home software in your
computer...................................................................................................	68
Disconnecting this product from the computer..........................................	70
About the dedicated software for this product...........................................	70
Creating a Blu-ray disc..............................................................................	71
Saving images on an external media device..........................................................	5
Notes on use of the external media..........................................................	71
Saving images on an external media device.............................................	72
Saving the desired images in this product to the external
media device.............................................................................................	73
Playing back images in the external media device on this
product......................................................................................................	74
Deleting images in the external media device...........................................	75
Creating a disc with a recorder...............................................................................	5
Creating a disc with a recorder.................................................................	76
Using the Wi-Fi function......................................................................................................	5
What you can do with the Wi-Fi function...............................................................	77
Controlling via a smartphone..................................................................................	5
Using your smartphone or tablet as a wireless remote
commander...............................................................................................	78

TOC-3

Using your smartphone or tablet as a wireless remote
commander using the NFC function (NFC one-touch
remote)......................................................................................................	79
Transferring images to a smartphone.....................................................................	5
Transferring movies (MP4) and photos to your smartphone
or tablet.....................................................................................................	81
Transferring movies (MP4) and photos to your smartphone
or tablet using the NFC function................................................................	82
Transferring images to a computer.........................................................................	5
Send to Computer.....................................................................................	84
Transferring images to a TV...................................................................................	5
Playing images on a TV (View on TV)......................................................	85
Connecting a smartphone.......................................................................................	6
Connecting to an Android smartphone or tablet........................................	86
Connecting to an iPhone or iP..................................................................	87
Connecting to an NFC-enabled smartphone or tablet...............................	89
Installing PlayMemories Mobile..............................................................................	6
About the PlayMemories Mobile software.................................................	90
Menu operations.................................................................................................................	6
Using menu items...................................................................................................	6
Setting up menu items..............................................................................	90
How to use the keyboard..........................................................................	92
Shooting Mode........................................................................................................	6
Movie.........................................................................................................	92
Photo.........................................................................................................	93
Smth Slw REC..........................................................................................	93
Golf Shot...................................................................................................	94
High Speed REC.......................................................................................	95
Camera/Mic.............................................................................................................	6
White Balance...........................................................................................	96
Spot Meter/Fcs..........................................................................................	97
Spot Meter.................................................................................................	97
Spot Focus................................................................................................	98
Exposure...................................................................................................	98
Focus........................................................................................................	99
AGC Limit................................................................................................	100
AE Shift...................................................................................................	100
Low Lux...................................................................................................	101
Scene Selection......................................................................................	101
Picture Effect...........................................................................................	103

TOC-4

Cinematone.............................................................................................	104
Fader.......................................................................................................	105
Self-Timer................................................................................................	106
SteadyShot (Movie).................................................................................	106
SteadyShot (Photo).................................................................................	107
Digital Zoom............................................................................................	107
Auto Back Light.......................................................................................	108
Dial Setting..............................................................................................	108
NIGHTSHOT Light..................................................................................	108
Face Detection........................................................................................	109
Smile Shutter...........................................................................................	110
Smile Sensitivity......................................................................................	110
Flash (Only when connecting an external flash).....................................	111
Flash Level (Only when connecting an external flash)............................	111
Red Eye Reduction (Only when connecting an external
flash).......................................................................................................	112
My Voice Canceling................................................................................	112
Blt-in Zoom Mic.......................................................................................	113
Auto Wind NR.........................................................................................	114
Audio Mode.............................................................................................	114
Audio Rec Level......................................................................................	115
Ctrl with Smartphone...............................................................................	115
My Button................................................................................................	116
Grid Line..................................................................................................	116
Zebra.......................................................................................................	117
Peaking...................................................................................................	118
Camera Data Disp...................................................................................	118
Audio Level Display.................................................................................	119
Image Quality/Size..................................................................................................	8
REC Mode...............................................................................................	119
Frame Rate.............................................................................................	120
Dual Video REC......................................................................................	121
File Format..............................................................................................	122
Image Size..............................................................................................	123
Playback Function...................................................................................................	8
Event View..............................................................................................	124
Scenario..................................................................................................	124
Edit/Copy................................................................................................................	8
Send to Smartphone...............................................................................	124
View on TV..............................................................................................	124

TOC-5

Send to Computer...................................................................................	125
Delete......................................................................................................	125
Protect.....................................................................................................	126
Direct Copy.............................................................................................	127
Setup.......................................................................................................................	8
Media Info...............................................................................................	127
Format.....................................................................................................	127
Repair Img. DB F....................................................................................	128
File Number.............................................................................................	128
Data Code...............................................................................................	129
Volume....................................................................................................	130
Download Music (HDR-CX900/FDR-AX100)..........................................	131
Empty Music (HDR-CX900/FDR-AX100)................................................	131
WPS Push...............................................................................................	131
Access point settings..............................................................................	132
Edit Device Name...................................................................................	133
Disp MAC Address..................................................................................	133
SSID/PW Reset.......................................................................................	134
Network Info Reset..................................................................................	134
TV Type...................................................................................................	135
HDMI Resolution.....................................................................................	135
CTRL FOR HDMI....................................................................................	136
USB Connect..........................................................................................	136
USB Connect Setting..............................................................................	137
USB Power Supply..................................................................................	137
USB LUN Setting....................................................................................	138
Beep........................................................................................................	138
Monitor Brightness..................................................................................	139
Display Setting........................................................................................	139
Airplane Mode.........................................................................................	140
REC Lamp...............................................................................................	140
Remote Ctrl.............................................................................................	141
Language Setting....................................................................................	141
24p Mode (HDR-CX900E/FDR-AX100E)................................................	141
Cancel 24p Mode (HDR-CX900E/FDR-AX100E)...................................	142
Calibration...............................................................................................	142
Battery Info..............................................................................................	143
Power Save.............................................................................................	143
Initialize...................................................................................................	144
Date & Time Setting................................................................................	144

TOC-6

Area Setting............................................................................................	145
Charging time/recording time of movies/number of recordable photos..............................	9
Check the charging time.........................................................................................	9
Charging time..........................................................................................	145
Expected recording and playback times for individual batteries...........................	10
Expected recording time with each battery pack.....................................	146
Expected playback time with each battery pack.....................................	148
Expected movie recording time and number of recordable photos
for memory cards..................................................................................................	10
Notes on recording..................................................................................	149
Expected recording time of movies.........................................................	150
Expected number of recordable photos..................................................	151
Bit-rate for each recording mode..........................................................................	10
Bit-rate and recording pixels...................................................................	152
Pixels recorded at each image size of photos......................................................	10
Recording pixels and aspect ratio...........................................................	153
Additional information.......................................................................................................	10
Precautions...........................................................................................................	10
About the AVCHD format........................................................................	154
About the memory card...........................................................................	154
About the InfoLITHIUM battery pack.......................................................	156
Handling of this product........................................................................................	10
On use and care......................................................................................	158
On connecting to a computer or accessory etc.......................................	161
Notes on optional accessories................................................................	161
On moisture condensation......................................................................	162
Note on disposal/transfer of the memory card........................................	162
Notes on the Wireless Remote Commander...........................................	163
Maintenance.........................................................................................................	11
On handling the LCD monitor..................................................................	163
To clean the casing surface....................................................................	164
About care and storage of the lens.........................................................	164
Using this product abroad.....................................................................................	11
Using this product abroad.......................................................................	164
World time difference..............................................................................	166
Trademarks...........................................................................................................	11
On trademarks........................................................................................	168
License..................................................................................................................	11
Notes on the License..............................................................................	169
Zoom magnifications.............................................................................................	11

TOC-7

Zoom magnifications...............................................................................	170
Troubleshooting............................................................................................................................	11
Troubleshooting................................................................................................................	11
If you have problems...........................................................................................	170
Overall operations.................................................................................................	11
The power does not turn on....................................................................	171
This product does not operate even when the power is set
to on........................................................................................................	171
The menu settings have been changed automatically............................	171
This product gets warm...........................................................................	172
Intelligent Auto is canceled.....................................................................	172
Batteries/power sources.......................................................................................	12
The power abruptly turns off...................................................................	173
The POWER/CHG (charge) lamp does not light while the
battery pack is being charged.................................................................	173
The POWER/CHG (charge) lamp flashes while the
batterypack is being charged..................................................................	173
The remaining battery power is not displayed correctly..........................	174
The battery pack is quickly discharged...................................................	174
Monitor..................................................................................................................	12
Menu items are grayed out.....................................................................	174
The buttons do not appear on the LCD monitor......................................	174
The buttons on the touch panel do not work correctly or do
not work at all..........................................................................................	175
The buttons on the LCD monitor quickly disappear................................	175
There are dots in the shape of a grid on the monitor..............................	175
The backlight of the LCD monitor turns off if you do not
attempt to operate this product for a while..............................................	175
Viewfinder.............................................................................................................	12
The image in the viewfinder is not clear..................................................	175
The image in the viewfinder is no-longer displayed................................	176
Memory card.........................................................................................................	12
Operations using the memory card cannot be performed.......................	176
Images stored on the memory card cannot be deleted...........................	176
The data file name is not indicated correctly or flashes..........................	176
Images cannot be played back or the memory card is not
recognized...............................................................................................	177
Wireless Remote Commander..............................................................................	12
The supplied Wireless Remote Commander does not
function....................................................................................................	177

TOC-8

Another DVD device operates when you use the supplied
Wireless Remote Commander................................................................	177
Recording..............................................................................................................	13
Pressing START/STOP or PHOTO does not record
images.....................................................................................................	177
Photos cannot be recorded.....................................................................	178
The access lamp remains lit or flashing even if recording
has stopped.............................................................................................	178
The imaging field looks different.............................................................	179
The actual recording time for movies is less than the
expected recording time of the recording media.....................................	179
This product stops recording...................................................................	179
There is a slight time lag between the moment
whenSTART/STOP is pressed and the actual movie
recording starts or stops..........................................................................	179
The auto focus does not function............................................................	180
SteadyShot does not function.................................................................	180
Images cannot be recorded or played back correctly.............................	180
The subjects passing across this product very fast appear
crooked...................................................................................................	180
Horizontal stripes appear on the images.................................................	181
[Monitor Brightness] cannot be set..........................................................	181
Sound is not recorded correctly..............................................................	181
Photos are recorded automatically..........................................................	181
Playback...............................................................................................................	13
Images cannot be played back...............................................................	182
Photos cannot be played back................................................................	182
The movie freezes...................................................................................	182
An icon appears on a thumbnail..............................................................	182
No sound or only a quiet sound is heard during playback......................	183
Left and right sound is heard unbalanced when playing
back movies on computers or other devices...........................................	183
Wi-Fi......................................................................................................................	13
The wireless access point you want to connect to does not
appear.....................................................................................................	183
[WPS Push] does not work.....................................................................	184
[Ctrl with Smartphone], [Send to Smartphone], [Send to
Computer] or [View on TV] terminates prematurely................................	184
Cannot transfer movies to your smartphone...........................................	184
The shooting screen does not display smoothly.....................................	184

TOC-9

The NFC connection does not work........................................................	185
Editing movies/photos on this product..................................................................	14
Unable to edit..........................................................................................	185
A movie cannot be divided......................................................................	185
Playback on a TV..................................................................................................	14
Neither image nor sound is played on the connected TV.......................	186
The top, bottom, right, and left edges of images are
trimmed slightly on a connected TV........................................................	186
The image appears distorted on the 4:3 TV............................................	186
Black bands appear at the top and bottom of the
LCDmonitor of the 4:3 TV.......................................................................	187
Copying/Connecting to other devices...................................................................	14
Images are not copied correctly..............................................................	187
Connecting to a computer.....................................................................................	14
PlayMemories Home cannot be installed................................................	187
PlayMemories Home does not work correctly.........................................	187
This product is not recognized by the computer.....................................	187
Self-diagnosis display/Warning indicators........................................................................	14
Self-diagnosis display.........................................................................................	188
Warning messages...........................................................................................................	15
Warning Indicators..............................................................................................	190

TOC-10

Digital 4K Video Camera Recorder/Digital HD Video Camera Recorder

FDR-AX100/FDR-AX100E/HDR-CX900/HDR-CX900E

How to Use

Before use

Model Information

Model Information

Parts and controls

Parts and controls (front/top)

Parts and controls (side)

Parts and controls (back/bottom)

Parts and controls (Wireless Remote Commander)

Screen indicators

Screen indicators

Movie recording format

Recording formats available with this product and their features

Getting started

Checking the supplied items

Supplied items

1

Attaching the lens hood

Power source preparations

Attaching the battery pack

Charging the battery pack using the AC Adaptor

Charging the battery pack using your computer

Turning the power on

Using this product supplying power from a wall outlet (wall socket)

Initial setup

Setting the language, date and time

Adjusting the angle of the LCD monitor for easier viewing

Adjusting the angle of the viewfinder for easier viewing

Displaying items on the LCD monitor

Preparing a memory card

Inserting a memory card

Types of memory card you can use with this product

Recording

Recording movies/photos

Recording movies

Shooting photos

Changing the brightness manually for recording

Controlling the image settings manually with the MANUAL dial

Assigning frequently-used menu items to the MANUAL button

Adjusting the IRIS (aperture)

Adjusting the shutter speed

Adjusting the gain (ISO)	2

Adjusting the exposure

Adjusting the light intensity (ND filter)

Useful functions for recording

Zooming

Adjusting the focus manually

Magnifying the image to obtain better manual focus (Focus Magnifier) Capturing photos during movie recording (Dual Capture)

Recording in mirror mode Intelligent Auto

Decreasing the voice volume of the person recording the movie (My Voice Canceling)

Recording the selected subject clearly (Face Priority) Recording subjects other than people (Tracking focus)

Playback

Playing images using Event View

Playing movies and photos from the Event View screen

Screen display on the Event View screen

Playing images using Highlight Playback

Playing back a short movie (Highlight Playback)

Changing the settings for Highlight Playback

Saving Highlight Playback (Scenario Save)

Playing back a saved scenario

Playing MP4 movies (HD movie) (switching the movie format)

Playing MP4 movies (HD movie) (switching the movie format)

Editing images from the playback screen

Notes on editing	3

Deleting the selected images

Deleting by date Dividing a movie

Capturing a photo from a movie (models with the USB IN/OUT jacks)

Playing images on a 4K TV

Viewing images on a 4K TV (models with the 4K functionality)

Using the Trimming Playback function with an XAVC S 4K movie (models with the 4K functionality)

Playing images on a high definition TV

Connecting this product to a high definition TV

Enjoying 5.1ch surround sound

Using BRAVIA Sync

On Photo TV HD

On the HDMI cable

Playing images on a non-high-definition TV

Connecting this product to a non-high-definition TV

Saving images with an external device

How to save movies

Saving movies

Using the PlayMemories Home software

Using the PlayMemories Home software
Checking the computer system
Installing the PlayMemories Home software in your computer
Disconnecting this product from the computer
About the dedicated software for this product	4

Creating a Blu-ray disc

Saving images on an external media device

Notes on use of the external media

Saving images on an external media device

Saving the desired images in this product to the external media device

Playing back images in the external media device on this product

Deleting images in the external media device

Creating a disc with a recorder

Creating a disc with a recorder

Using the Wi-Fi function

What you can do with the Wi-Fi function

What you can do with the Wi-Fi function

Controlling via a smartphone

Using your smartphone or tablet as a wireless remote commander

Using your smartphone or tablet as a wireless remote commander using the NFC function (NFC one-touch remote)

Transferring images to a smartphone

Transferring movies (MP4) and photos to your smartphone or tablet

Transferring movies (MP4) and photos to your smartphone or tablet using the NFC function (NFC one-touch sharing)

Transferring images to a computer

Send to Computer

Transferring images to a TV

5

Playing images on a TV (View on TV)

Connecting a smartphone

Connecting to an Android smartphone or tablet

Connecting to an iPhone or iPad

Connecting to an NFC-enabled smartphone or tablet

Installing PlayMemories Mobile

About the PlayMemories Mobile software

Menu operations

Using menu items

Setting up menu items

How to use the keyboard

Shooting Mode

Movie

Photo

Smth Slw REC

Golf Shot

High Speed REC

Camera/Mic

White Balance

Spot Meter/Fcs

Spot Meter

Spot Focus

Exposure

Focus

AGC Limit	6

AE Shift

Low Lux

Scene Selection Picture Effect Cinematone Fader Self-Timer

SteadyShot (Movie)

SteadyShot (Photo) Digital Zoom

Auto Back Light

Dial Setting NIGHTSHOT Light Face Detection Smile Shutter Smile Sensitivity

Flash (Only when connecting an external flash) Flash Level (Only when connecting an external flash)

Red Eye Reduction (Only when connecting an external flash) My Voice Canceling

Blt-in Zoom Mic

Auto Wind NR

Audio Mode Audio Rec Level

Ctrl with Smartphone My Button

Grid Line

Zebra

Peaking

Camera Data Disp.

Audio Level Display

7

Image Quality/Size

REC Mode

Frame Rate

Dual Video REC

File Format

Image Size

Playback Function

Event View

Scenario

Edit/Copy

Send to Smartphone

View on TV

Send to Computer

Delete

Protect

Direct Copy

Setup

Media Info

Format

Repair Img. DB F.

File Number

Data Code

Volume

Download Music (HDR-CX900/FDR-AX100)

Empty Music (HDR-CX900/FDR-AX100)

WPS Push

Access point settings

Edit Device Name	8

Disp MAC Address

SSID/PW Reset

Network Info Reset

TV Type

HDMI Resolution

CTRL FOR HDMI

USB Connect

USB Connect Setting

USB Power Supply

USB LUN Setting

Beep

Monitor Brightness

Display Setting

Airplane Mode

REC Lamp

Remote Ctrl

Language Setting

24p Mode (HDR-CX900E/FDR-AX100E)

Cancel 24p Mode (HDR-CX900E/FDR-AX100E)

Calibration

Battery Info

Power Save

Initialize

Date & Time Setting

Area Setting

Charging time/recording time of movies/number of recordable photos

Check the charging time

Charging time

9

Expected recording and playback times for individual batteries

Expected recording time with each battery pack

Expected playback time with each battery pack

Expected movie recording time and number of recordable photos for memory cards

Notes on recording

Expected recording time of movies

Expected number of recordable photos

Bit-rate for each recording mode

Bit-rate and recording pixels

Pixels recorded at each image size of photos

Recording pixels and aspect ratio

Additional information

Precautions

About the AVCHD format

About the memory card

About the InfoLITHIUM battery pack

Handling of this product

On use and care

On connecting to a computer or accessory etc.

Notes on optional accessories

On moisture condensation

Note on disposal/transfer of the memory card

Notes on the Wireless Remote Commander

10

Maintenance

On handling the LCD monitor

To clean the casing surface

About care and storage of the lens

Using this product abroad

Using this product abroad

World time difference

Trademarks

On trademarks

License

Notes on the License

Zoom magnifications

Zoom magnifications

Troubleshooting

Troubleshooting

If you have problems

If you have problems

Overall operations

The power does not turn on.
This product does not operate even when the power is set to on.	11

The menu settings have been changed automatically.

This product gets warm.

Intelligent Auto is canceled.

Batteries/power sources

The power abruptly turns off.

The POWER/CHG (charge) lamp does not light while the battery pack is being charged. The POWER/CHG (charge) lamp flashes while the battery pack is being charged.

The remaining battery power is not displayed correctly. The battery pack is quickly discharged.

Monitor

Menu items are grayed out.

The buttons do not appear on the LCD monitor.

The buttons on the touch panel do not work correctly or do not work at all. The buttons on the LCD monitor quickly disappear.

There are dots in the shape of a grid on the monitor.

The backlight of the LCD monitor turns off if you do not attempt to operate this product for a while.

Viewfinder

The image in the viewfinder is not clear.

The image in the viewfinder is no-longer displayed.

Memory card

Operations using the memory card cannot be performed.

Images stored on the memory card cannot be deleted.

The data file name is not indicated correctly or flashes.

Images cannot be played back or the memory card is not recognized.

Wireless Remote Commander

12

The supplied Wireless Remote Commander does not function.

Another DVD device operates when you use the supplied Wireless Remote Commander.

Recording

Pressing START/STOP or PHOTO does not record images. Photos cannot be recorded.

The access lamp remains lit or flashing even if recording has stopped. The imaging field looks different.

The actual recording time for movies is less than the expected recording time of the recording media.

This product stops recording.

There is a slight time lag between the moment when START/STOP is pressed and the actual movie recording starts or stops.

The auto focus does not function. SteadyShot does not function.

Images cannot be recorded or played back correctly.

The subjects passing across this product very fast appear crooked. Horizontal stripes appear on the images.

[Monitor Brightness] cannot be set. Sound is not recorded correctly. Photos are recorded automatically.

Playback

Images cannot be played back. Photos cannot be played back. The movie freezes.

An icon appears on a thumbnail.

No sound or only a quiet sound is heard during playback.

Left and right sound is heard unbalanced when playing back movies on computers or other devices.

Wi-Fi

13

The wireless access point you want to connect to does not appear.

[WPS Push] does not work.

[Ctrl with Smartphone], [Send to Smartphone], [Send to Computer] or [View on TV] terminates prematurely.

Cannot transfer movies to your smartphone.

The shooting screen does not display smoothly. The connection is cut off. The NFC connection does not work.

Editing movies/photos on this product

Unable to edit.

A movie cannot be divided.

Playback on a TV

Neither image nor sound is played on the connected TV.

The top, bottom, right, and left edges of images are trimmed slightly on a connected TV. The image appears distorted on the 4:3 TV.

Black bands appear at the top and bottom of the LCD monitor of the 4:3 TV.

Copying/Connecting to other devices

Images are not copied correctly.

Connecting to a computer

PlayMemories Home cannot be installed.

PlayMemories Home does not work correctly.

This product is not recognized by the computer.

Self-diagnosis display/Warning indicators

Self-diagnosis display/Warning indicators

Self-diagnosis display

14

Warning messages

Warning messages

Warning Indicators

How to Use Before use Model Information

Model Information

In this Help Guide, the differences in the specifications for each model are described together.

If you find the description “Models with ... ” like below, confirm in this chapter whether the description applies to this product.

(models with the 4K functionality) (models with the NTSC color system)

To confirm the model name of this product

See the bottom of this product.

A: Model name (FDR-xxxx/HDR-xxxx)

Differences in functions

Models with the NTSC color system: FDR-AX100/HDR-CX900

Models with the PAL color system: FDR-AX100E/HDR-CX900E

Models with the 4K functionality: FDR-AX100/FDR-AX100E

Models with the USB IN/OUT jacks: FDR-AX100/HDR-CX900

Models with the USB Output only jack: FDR-AX100E/HDR-CX900E

Note

For the following items, the descriptions are explained with the model name.

Parts and controls

Menu items

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Expected recording time of movies

Expected number of recordable photos

How to Use Before use Parts and controls

Parts and controls (front/top)

1.Multi interface shoe

For details on compatible accessories of the Multi interface shoe, visit the Sony website in your area, or consult your Sony dealer or local authorized Sony service facility. Operations with other manufacture’s accessories are not guaranteed. If you use a shoe adaptor (sold separately), you can also use accessories compatible with an Active Interface Shoe.

2.PHOTO button

3.Power zoom lever

4.N mark

NFC: Near Field Communication

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5.Loop for a shoulder belt

6.Grip belt

7.FOCUS MAGNIFIER button

8. (microphone) jack (PLUG IN POWER)

9.Remote sensor

10.Camera recording lamp

11.NIGHT SHOT light

12.Multi/Micro USB Terminal

Supports Micro USB compatible devices.

If you use an adaptor cable (sold separately), you can also use accessories via an A/V Remote Connector.

13.Built-in microphone

14.Lens ring

15.Lens (ZEISS lens)

16.ZOOM/FOCUS switch

17.AF/MF button

18.MANUAL button

19.MANUAL dial

How to Use Before use Parts and controls

Parts and controls (side)

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1.Speaker

2.Memory card access lamp

While the lamp is lit or flashing, this product is reading or writing data.

3.Memory card slot

4.HDMI OUT jack

5. (headphones) jack

6.ND FILTER (AUTO/MANUAL) switch

7.ND FILTER switch

8.POWER button

9.WHITE BALANCE button

10.PROGRAM AE button

11.IRIS button

12.GAIN/ISO button

13.SHUTTER SPEED button

14. (View Images) button

15. (My Voice Canceling) button

Suppresses the voice of the person recording the movie.

16.DISPLAY button

17.NIGHT SHOT button

How to Use Before use Parts and controls

Parts and controls (back/bottom)

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