(Catalog Number 1756-M02AS)
The Synchronous Serial Interface (SSI) Servo Module mounts in a
ControlLogix™ chassis and uses a removable terminal block (RTB) to
connect all field-side wiring.
Before you install your module you should have:
• installed and grounded a 1756 chassis and power supply.
• ordered and received an RTB and its components for your
application.
To:See page:
Note the Power Requirements4
Identifying Module Components5
Installing the Module6
Keying the Module & Removable Terminal Block/Interface Module7
Wiring a Removable Terminal Block (RTB)8
Wiring to a Servo Module10
Wiring Registration Sensors11
Wiring the Home Limit Switch12
Wiring the OK Contacts12
Assembling the Removable Terminal Block and the Housing13
Installing the Removable Terminal Block onto the Module13
Checking the LED Indicators14
Removing the Removable Terminal Block from the Module19
Removing the Module20
1756-M02AS Specifications21
Rockwell Automation SupportBack Cover
Publication 1756-IN595A-EN-P - March 2004
2 SSI Servo Module
Important User Information
Solid state equipment has operational characteristics differing from those of
electromechanical equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls (Publication SGI-1.1 available from your local Rockwell
Automation sales office or online at http://www.ab.com/manuals/gi) describes some
important differences between solid state equipment and hard-wired electromechanical
devices. Because of this difference, and also because of the wide variety of uses for solid
state equipment, all persons responsible for applying this equipment must satisfy
themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or
consequential damages resulting from the use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes.
Because of the many variables and requirements associated with any particular installation,
Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on
the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of
information, circuits, equipment, or software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission
of Rockwell Automation, Inc. is prohibited.
Throughout this manual we use notes to make you aware of safety considerations.
WARNING
Identifies information about practices or circumstances that can cause an explosion in a
hazardous environment, which may lead to personal injury or death, property damage,
or economic loss.
IMPORTANT
ATTENTION
SHOCK HAZARD
BURN HAZARD
Publication
Identifies information that is critical for successful application and understanding of the
product.
Identifies information about practices or circumstances that can lead to personal injury
or death, property damage, or economic loss. Attentions help you:
• identify a hazard
• avoid a hazard
• recognize the consequence
Labels may be located on or inside the drive to alert people that dangerous voltage may
be present.
Labels may be located on or inside the drive to alert people that surfaces may be
dangerous temperatures.
1756-IN595A-EN-P - March 2004
Environment and Enclosure
SSI Servo Module 3
ATTENTION
This equipment is intended for use in a Pollution Degree 2 industrial
environment, in overvoltage Category II applications (as defined in IEC
publication 60664-1), at altitudes up to 2000 meters without derating.
This equipment is considered Group 1, Class A industrial equipment
according to IEC/CISPR Publication 11. Without appropriate precautions,
there may be potential difficulties ensuring electromagnetic compatibility in
other environments due to conducted as well as radiated disturbance.
This equipment is supplied as “open type” equipment. It must be mounted
within an enclosure that is suitably designed for those specific environmental
conditions that will be present and appropriately designed to prevent
personal injury resulting from accessibility to live parts. The interior of the
enclosure must be accessible only by the use of a tool. Subsequent sections of
this publication may contain additional information regarding specific
enclosure type ratings that are required to comply with certain product safety
certifications.
See NEMA Standards publication 250 and IEC publication 60529, as
applicable, for explanations of the degrees of protection provided by
different types of enclosure. Also, see the appropriate sections in this
publication, as well as the Allen-Bradley publication 1770-4.1 (“Industrial
Automation Wiring and Grounding Guidelines”), for additional installation
requirements pertaining to this equipment.
Preventing Electrostatic Discharge
ATTENTION
This equipment is sensitive to electrostatic discharge, which can cause
internal damage and affect normal operation. Follow these guidelines
when you handle this equipment:
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wriststrap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• If available, use a static-safe workstation.
When not in use, store the equipment in appropriate static-safe
packaging.
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4 SSI Servo Module
Removal and Insertion Under Power
WARNING
When you insert or remove the module while backplane power
is on, an electrical arc can occur. This could cause an explosion
in hazardous location installations. Be sure that power is
removed or the area is nonhazardous before proceeding.
Repeated electrical arcing causes excessive wear to contacts on both the
module and its mating connector. Worn contacts may create electrical
resistance that can affect module operation.
Note the Power Requirements
This module receives power from the 1756 chassis power supply and requires
two sources of power from the backplane:
• 700mA at 5.1 V dc
• 2.5 mA at 24V dc
Add this current to the requirements of all other modules in this chassis to
prevent overloading the backplane power supply.
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SSI Servo Module 5
Identifying Module Components
You received two components with your order:
• 1756-M02AS module
• RTB door label
If you did not receive these components, contact your Rockwell Automation
representative.
This module mounts in a 1756 chassis and uses a separately-ordered RTB or a
Bulletin 1492 Interface Module (IFM)
module uses one of the following RTBs:
• 1756-TBCH 36 position Cage clamp RTB
• 1756-TBS6H 36 position Spring clamp RTB
Use an extended-depth cover (1756-TBE) for applications with heavy gauge
wiring or requiring additional routing space. When using an IFM, consult the
documentation that came with it to connect wiring.
(1)
to connect all field-side wiring. This
IMPORTANT
Before you install your module, you should:
• install and ground a 1756 chassis and power supply.
• order and receive an RTB or IFM, and its components, for
your application.
(1)
The ControlLogix system has been agency certified using only the ControlLogix RTBs (i.e. 1756-TBCH,
1756-TBNH, 1756-TBSH and 1756-TBS6H). Any application that requires agency certification of the
ControlLogix system using other wiring termination methods may require application specific approval
by the certifying agency.
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6 SSI Servo Module
Installing the Module
You can install or remove the module while chassis power is applied.
WARNING
When you insert or remove the module while backplane power is
on, an electrical arc can occur. This could cause an explosion in
hazardous location installations. Be sure that power is removed
or the area is nonhazardous before proceeding.
Repeated electrical arcing causes excessive wear to contacts on both the
module and its mating connector. Worn contacts may create electrical
resistance that can affect module operation.
1. Align the circuit board with the top and bottom chassis guides.
Printed Circuit Board
20861-M
Figure 1 Circuit Board Alignment
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SSI Servo Module 7
2. Slide the module into the chassis until module tabs ‘click’.
Locking Tab
20862-M
Figure 2 Module Locking Tabs
Keying the Module and Removable Terminal Block/Interface
Module
Use the wedge-shaped keying tabs and U-shaped keying bands to prevent
connecting the wrong wires to your module.
Key positions on the module that correspond to unkeyed positions on the
RTB. For example, if you key the first position on the module, leave the first
position on the RTB unkeyed.
1. To key the module, insert the U-shaped band, as shown.
Figure 3 Keying Band
U-shaped
bands
20850–M
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8 SSI Servo Module
2. Push the band until it snaps in place.
3. To key the RTB or IFM, insert the wedge-shaped tab with rounded
edge first, as shown.
Wedge-shaped tab
20851–M
Figure 4 Keying Band
4. Push the tab until it stops.
Reposition the tabs to rekey future module applications.
Wiring a Removable Terminal Block (RTB)
Your 1756-M02AS module uses two types of RTBs (each RTB comes with
housing) to connect wiring.
• Cage clamp - Catalog number 1756-TBCH
• Spring clamp - Catalog number 1756-TBS6H
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Connect the wires as shown below.
Spring Clamp RTBCage Clamp RTB
1. Strip 7/16 inch (11mm) maximum
length of wire.
SSI Servo Module 9
1. Strip 3/8 inch (9.5mm) maximum
length of wire.
2. Insert the screwdriver into the
inner hole of the RTB.
3. Insert the wire into the
open terminal and
remove the screwdriver.
2. Insert the wire into the open terminal.
3. Turn the screw clockwise to close the
terminal on the wire.
20860-M
Figure 5 Connecting to Spring Clamp and Cage Clamp RTBs
20859-M
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10 SSI Servo Module
Wiring to a Servo Module
Use the wiring example in the following figure to wire to your module.
+OUT-0
-OUT-0
+ENABLE-0
-ENABLE-0
DRVFLT-0
CHASSIS
IN_COM
HOME-0.
REG24V-0
REG5V-0
+OK
CHASSIS
+CLOCK-0
-CLOCK-0
+DATA-0
-DATA-0
SSI COM
CHASSIS.
+OUT-1
-OUT-1
+ENABLE-1
-ENABLE-1
DRVFLT-1
CHASSIS
IN_COM
HOME-1.
REG24V-1
REG5V-1
-OK
CHASSIS
+CLOCK-1
-CLOCK-1
+DATA-1
-DATA-1
SSI COM
CHASSIS.
Figure 6 Wiring Example
NOTES:
1. This is a general wiring example illustrating Axis 1 wiring only. Other
configurations are possible with Axis wiring identical to Axis 1.
General cable
C0720
General cable
C0721
General cable
C0720
General cable
C0720
General cable
C0722
General cable
C0720
To Servo Drive
or valve
To Servo Drive,
valve or pump
To h ome
limit
switch
To
registration
sensor
To
Synchronous
Serial
Interface (SSI)
To E-stop relay coil
43394
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SSI Servo Module 11
Wiring Registration Sensors
The registration inputs to the servo module can support 24V dc or 5V dc
registration sensors. These inputs should be wired to receive source current
from the sensor. Current sinking sensor configurations are not allowed
because the registration input common (IN_ COM) is shared with the other
24V dc servo module inputs.
24 V dc
Power
From
1756-M02AS
General cable
C0720
Supply
+
REG24V
IN_COM
–
24 Volt
Registration
Sensor
Supply
Output
Common
43395
Figure 7 - 24V Registration Sensor
5 V dc
Power
From
1756-M02AS
General cable
C0720
Supply
+
REG5V
IN_COM
–
5 Volt
Registration
Sensor
Supply
Output
Common
Figure 8 - 5V Registration Sensor
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12 SSI Servo Module
Wiring the Home Limit Switch Input
The home limit switch inputs to the servo module are designed for 24V dc
nominal operation. These inputs should be wired for current sourcing
operation.
24 V dc
Power
Supply
+–
From
1756-M02AS
General cable
C0720
HOME
IN_COM
43396
Figure 9 Home Limit Switch Input
Wiring the OK Contacts
A set of isolated solid- state OK relay contacts is provided for optional
interface to an E- stop string, which controls power to the associated pumps.
The OK contacts are rated to drive an external 24V dc pilot relay (for
example, Allen-Bradley 700- HA32Z24) whose contacts can be incorporated
into the E- Stop string as in the following figure.
24 V dc
Power
Supply
+–
OK Pilot
From
1756-M02AS
General cable
C0720
OK Pilot
Relay
Contacts
Start
CR1
Stop
CR1
+OK
-OK
Relay
CR1
M1
43397
24V ac/dc or
120V ac
typical
43398
Figure 10 Wiring OK Contacts
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SSI Servo Module 13
Assembling the Removable Terminal Block and the Housing
1. Align the grooves at the bottom of the housing with the side edges of the RTB.
Groove
Groove
Side edge of the RTB
Side edge of the RTB
Strain relief area
2. Slide the RTB into the housing until it snaps into place.
20858–M
Figure 11 RTB and Housing
Installing the Removable Terminal Block onto the Module
WARNING
Before installing the RTB, make certain:
When you connect or disconnect the Removable Terminal Block
(RTB) with field side power applied, an electrical arc can occur.
This could cause an explosion in hazardous location
installations.
Be sure that power is removed or the area is nonhazardous
before proceeding.
• field-side wiring of the RTB has been completed.
• the RTB housing is snapped in place on the RTB.
• the RTB housing is closed.
• the locking tab at the top of the module is unlocked.
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14 SSI Servo Module
1. Align the module and RTB guides to
make sure the module will seat properly.
2. Press quickly and evenly to seat the RTB
until the latches snap into place.
Locking tab
Module
guide
20853–M20854–M
RTB guides
3. To lock the RTB on the module,
slide the locking tab down.
Figure 12 Seating the RTB
Checking the LED Indicators
The module uses a single bi-colored LED to indicate module OK status and
bi-colored LED indicators to show individual feedback (FDBK) and drive
(DRIVE) status for both axes.
During power up, the module completes an indicator test. The OK indicator
turns red for 1 second and then turns to flashing green if the module passes
all its self tests.
Module Status Using the OK Indicator
2 AXIS SERVO / SSI
CH0 CH1
FDBK
FDBK
DRIVE
DRIVE
OK indicator
OK
Figure 13 OK Indicator LED
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SSI Servo Module 15
The table below provides an explanation of the OK indicator.
If the OK LED
displays:
OffThe module is not operating.• Apply chassis power.
Flashing green
light
Steady green
light
Flashing red
light
The module status is:Take this action:
• Verify the module is completely
inserted in chassis and
backplane.
The module has passed
internal diagnostics, but it is
not communicating axis
data over the backplane.
One of the following:
• Module is
exchanging axis
data.
• The module is in
the normal
operating state.
One of the following:
• A major
recoverable failure
has occurred.
• A communication
fault, timer fault,
or non-volatile
memory storage
(NVS) update is in
progress.
• The OK contact
has opened.
• None, if you have not
configured the module.
• If you have configured the
module, check the slot number
in the 1756-M02AS Properties
dialog box.
None
If an NVS update is in progress,
complete the NVS update.
If an NVS update is not in progress:
• Check the Servo Fault word for
the source of the error.
• Clear the servo fault condition
via Motion Axis Fault Reset
instruction.
• Resume normal operation.
• If the flashing persists,
reconfigure the module.
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16 SSI Servo Module
If the OK LED
The module status is:Take this action:
displays:
Steady red light One of the following:
• A potential nonrecoverable fault
has occurred.
• Reboot the module.
• If the solid red persists, replace
the module.
• The OK contact
has opened.
Module Status Using the FDBK Indicator
2 AXIS SERVO / SSI
Feedback
indicators
CH0 CH1
FDBK
DRIVE
FDBK
DRIVE
OK
Figure 14 FDBK Indicator LED
The table below provides an explanation of the FDBK indicator.
If the FDBK
LED displays:
OffThe axis is not used.• None, if you are not using this
Flashing green
light
Steady green
light
The module status is:Take this action:
axis.
• If you are using this axis, make
sure the module is configured
and an axis tag has been
associated with the module.
The axis is in the normal
servo loop inactive state.
None. The servo axis state can be
changed by executing motion
instructions.
The axis is in the normal
servo loop active state.
None. The servo axis state can be
changed by executing motion
instructions.
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SSI Servo Module 17
If the FDBK
The module status is:Take this action:
LED displays:
Flashing red
light
The axis servo loop error
tolerance has been
exceeded.
Steady red light An axis SSI feedback fault
has occurred.
Module Status Using the DRIVE Indicator
2 AXIS SERVO / SSI
CH0 CH1
FDBK
Drive
indicators
FDBK
DRIVE
DRIVE
OK
Figure 15 Drive Indicator LED
• Correct the source of the
problem.
• Clear the servo fault condition
using the Motion Axis Fault
Reset instruction.
• Resume normal operation.
• Correct the source of the
problem by checking the SSI
device and power connections.
• Clear the servo fault condition
using the Motion Axis Fault
Reset instruction.
• Resume normal operation.
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18 SSI Servo Module
The table below provides an explanation of the DRIVE indicator.
If the DRIVE
LED displays:
OffOne of the following:
Flashing green
light
Steady green
light
The module status is:Take this action:
• The axis is not
used.
• The axis is a
position- only axis
type.
The axis drive is in the
normal disabled state.
The axis drive is in the
normal enabled state.
• None, if the axis is not used or
is a position- only type.
• Otherwise, make sure the
module is configured, an axis
tag has been associated with
the module, and the axis type is
servo.
None. The servo axis state can be
changed by executing motion
instructions.
None. The servo axis state can be
changed by executing motion
instructions.
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SSI Servo Module 19
If the DRIVE
LED displays:
Flashing red
light
Steady red light The axis drive is faulted.• Check the drive status.
The module status is:Take this action:
The axis drive output is in
the shutdown state.
• Check for faults that may have
generated this state.
• Execute the Motion Axis
Shutdown Reset instruction.
• Resume normal operation.
• Clear the Drive Fault condition
at the drive.
• Clear the servo fault condition
using the Motion Axis Fault
Reset instruction.
• Resume normal operation.
• Check the configuration for the
Drive Fault.
• If configured to be normally
open and there is no voltage,
this is the normal condition.
• If configured to be normally
closed and 24V dc is applied,
this is the normal condition.
Removing the Removable Terminal Block from the Module
If you must remove the module, you have to remove the RTB first.
WARNING
When you connect or disconnect the Removable Terminal Block
(RTB) with field side power applied; an electrical arc can occur.
This could cause an explosion in hazardous location
installations.
Be sure that power is removed or the area is nonhazardous
before proceeding.
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20 SSI Servo Module
You must remove the RTB before removing the module.
1. Unlock the locking tab at
the top of the module.
42517
2. Open the RTB door and pull
the RTB off the module.
Figure 16 Removing the RTB
Removing the Module
1. Push in top and bottom locking tabs.2. Pull module out of the chassis.
20856–M20857–M
Figure 17 Removing the Module
20855–M
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SSI Servo Module 21
1756-M02AS Specifications
Number of axes2 axes maximum
Servo loop
Typ e
External Drive = Torque
External Drive = Velocity
or Hydraulic
Gain resolution
Absolute position range
Rate
Update Period
Module location1756 ControlLogix chassis
Module keyingElectronic
Power dissipation5.5W maximum
Thermal dissipation18.77 BTU/hr
Backplane current5.1V dc @ 700mA and 24V dc @ 2.5mA
SSI input
Typ e
Resolution
Electrical Interface
Input impedance
Output Load
Transducer
Clock Frequency
Position Loop: PID with Velocity Feedforward
Velocity Loop: PI with Accel Feedforwrd (nested);
with Directional Scaling and Friction Compensation
Position Loop: PID with Velocity Feedforward and
Accel Feedforward with Directional Scaling and
Friction Compensation
Velocity Loop: N/A (handled by Drive or Valve).
32- bit floating point
Synchronous Serial Interface
8 to 31 Bits
Isolated 5V differential (RS-422 signal)
215 Ohm differential
100 Ohm minimum
Binary or Gray code
205kHz or 625kHz
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22 SSI Servo Module
Registration inputs
Typ e
24V dc input voltage
Maximum
Minimum on
Maximum off
5V dc input voltage
Maximum
Minimum on
Maximum off
Input impedance
24V dc input
5V dc input
Response time (position
latched)
All other inputs
Typ e
Input voltage
Maximum
Minimum on
Maximum off
Input impedance
Servo output
Typ e
Voltage range
Voltage resolution
Load
Maximum offset
Gain error
All other outputs
Typ e
Operating voltage
Maximum
Operating current
Optically isolated, current sinking input
+24V dc nominal
26. 4V dc
18. 5V dc
3.5V dc
+5V dc nominal
5.5V dc
3.7V dc
1.5V dc
9.5 kΩ
1.2 kΩ
1 servo update period - Servo update period is the
period at which the position and/or velocity feedback
is sampled and a new servo loop is closed to
generate a new servo output. The time of this period
is a user-defined setting from 250μs to 2000μs.
Optically isolated, current sinking input
+24V dc nominal
26. 4V dc
17. 0V dc
8.5V dc
7.5 kΩ
Analog voltage
±10V dc
16 bits
5.6 kOhms resistive minimum
25 mV
±4%
Solid-state isolated relay contacts
+24V dc nominal
26. 4V dc
75 mA
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SSI Servo Module 23
Isolation Voltage
User to System30V continuous
RTB keyingUser-defined
Field wiring arm
RTB screw torque (cage clamp)
36-position RTB (1756-TBCH or -TBS6H)
4.4 inch-pounds (0.4Nm) maximum
Conductors
Wire size
#22 to #14 AWG (0.324 to 2.08 sq. mm) stranded
3/ 64 inch (1.2 mm) insulation maximum
Category
(2)
2
Screwdriver blade width for RTB1/8 inch (3.2mm) maximum
10V/m with 1kHz sine-wave 80%AM from 80MHz to
2000MHz
10V/m with 200Hz 50% Pulse 100%AM at 900Mhz
EFT/B ImmunityIEC 61000-4-4:
±2kV at 5kHz on signal ports
Surge Transient ImmunityIEC 61000-4-5:
+
2kV line-earth (CM) on shielded ports
Conducted RF ImmunityIEC 61000-4-6:
10Vrms with 1kHz sine-wave 80%AM from 150kHz to
80MHz
Enclosure Type RatingNone (open-style)
Certifications
(when product is marked)
(1)
Maximum wire size requires the extended-depth RTB housing (1756-TBE).
(2)
Use the conductor category information for planning conductor routing as described in the system
level installation manual. Refer to Industrial Automation Wiring and Grounding Guidelines, publication
number 1770-4.1.
(3)
See the Product Certification link at www.ab.com for Declarations of Conformity, Certificates, and
other certification details.
UL UL Listed Industrial Control Equipment
CSA CSA Certified Process Control Equipment
CSA CSA Certified Process Control Equipment for
Class I, Division 2 Group A,B,C,D Hazardous
Locations
(3)
CE
European Union 89/336/EEC EMC Directive,
compliant with:
EN 50082-2; Industrial Immunity
EN 61326; Meas./Control/Lab., Industrial
Requirements
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
(3)
C-Tick
Australian Radiocommunications Act,
compliant with:
AS/NZS CISPR 11; Industrial Emissions
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SSI Servo Module 25
The following information applies when
operating this equipment in hazardous
locations:
Products marked “CL I, DIV 2, GP A, B, C, D” are
suitable for use in Class I Division 2 Groups A, B,
C, D, Hazardous Locations and nonhazardous
locations only. Each product is supplied with
markings on the rating nameplate indicating the
hazardous location temperature code. When
combining products within a system, the most
adverse temperature code (lowest “T” number)
may be used to help determine the overall
temperature code of the system. Combinations
of equipment in your system are subject to
investigation by the local Authority Having
Jurisdiction at the time of installation.
WARNING
EXPLOSION HAZARD
• Do not disconnect
equipment unless power
has been removed or the
area is known to be
nonhazardous.
• Do not disconnect
connections to this
equipment unless power
has been removed or the
area is known to be
nonhazardous. Secure any
external connections that
mate to this equipment by
using screws, sliding
latches, threaded
connectors, or other means
provided with this product.
• Substitution of components
may impair suitability for
Class I, Division 2.
• If this product contains
batteries, they must only be
changed in an area known
to be nonhazardous.
Informations sur l’utilisation de cet équipement
en environnements dangereux:
Les produits marqués “CL I, DIV 2, GP A, B, C, D” ne
conviennent qu’à une utilisation en environnements de
Classe I Division 2 Groupes A, B, C, D dangereux et
non dangereux. Chaque produit est livré avec des
marquages sur sa plaque d’identification qui indiquent
le code de température pour les environnements
dangereux. Lorsque plusieurs produits sont combinés
dans un système, le code de température le plus
défavorable (code de température le plus faible) peut
être utilisé pour déterminer le code de température
global du système. Les combinaisons d’équipements
dans le système sont sujettes à inspection par les
autorités locales qualifiées au moment de
l’installation.
AVERTISSEMENT
RISQUE D’EXPLOSION
• Couper le courant ou s’assurer
que l’environnement est
classé non dangereux avant
de débrancher l'équipement.
• Couper le courant ou s'assurer
que l’environnement est
classé non dangereux avant
de débrancher les
connecteurs. Fixer tous les
connecteurs externes reliés à
cet équipement à l'aide de vis,
loquets coulissants,
connecteurs filetés ou autres
moyens fournis avec ce
produit.
• La substitution de composants
peut rendre cet équipement
inadapté à une utilisation en
environnement de Classe I,
Division 2.
• S’assurer que l’environnement
est classé non dangereux
avant de changer les piles.
Publication
1756-IN595A-EN-P - March 2004
Rockwell Automation Support
Rockwell Automation provides technical information on the web to assist you in using
our products. At http://support.rockwellautomation.com, you can find technical
manuals, a knowledge base of FAQs, technical and application notes, sample code and
links to software service packs, and a MySupport feature that you can customize to
make the best use of these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect Support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com.
Installation Assistance
If you experience a problem with a hardware module within the first 24 hours of
installation, please review the information that's contained in this manual. You can also
contact a special Customer Support number for initial help in getting your module up
and running:
United States1.440.646.3223 Monday – Friday, 8am – 5pm EST
Outside United StatesPlease contact your local Rockwell Automation representative for any
New Product Satisfaction Return
Rockwell tests all of our products to ensure that they are fully operational when shipped
from the manufacturing facility. However, if your product is not functioning and needs
to be returned:
United StatesContact your distributor. You must provide a Customer Support case number
Outside United StatesPlease contact your local Rockwell Automation representative for return
technical support issues.
(see phone number above to obtain one) to your distributor in order to
complete the return process.
procedure.
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