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Repairhints
Communicator 9210 RAE-3
© 2002 Nokia Mobile Phones |
Checked by: |
Approved by: |
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Customer Care Training Group |
SCCE |
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CONFIDENTIAL |
2 (17) |
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RAE-3 |
Repairhints |
Customer Care Europe & Africa |
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Version 2.0 Approved |
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SCCE Training Group |
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General
- How to use this document
Place the schematics behind this manual.
Now you are able to follow these specifictions with graphical layouts and it is easier for you to find the components and measuring points.
- General handling
All screws must be screwed with a torque of 16Ncm. If a higher torque is used, the cover might be damaged.
If it is necessary to make a backup, be sure that the data are ok, otherwise it is possible that the corrupt files are responsible for the same faults as before reinstalling the backup.
- µBGA components and broken balls
Special attention to µBGA components:
All µBGA´s with the exception of MADLINDA D300 are replaceable and must be renewed after removing. Reflow by hot air fan is not allowed.
Check soldering points, remove oxidated solderings (broken balls) carefully by enclosing a few new solders before placing new components. The only allowed way to change µBGA components is to use µBGA rework maschines, approved from NMP (e.g. ZEVAC/ OK International). Only use recommended Fluxtype and an appropriate amount of it.
- Component charactaristics
Some components contain important data.
Several described steps are only practicable if you are able to reflash/ realign the Communicator 9210 and/ or rewrite IMEI/ SIMlock in certain cases. Please pay attention to separate notes.
- Realign after repair
Characteristics of replacement parts are different.
To prevent additional faults after repair (RX quality, TX power etc.) it is necessary to retune phone values.
© 2002 Nokia Mobile Phones |
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Customer Care Training Group |
SCCE |
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CONFIDENTIAL |
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RAE-3 |
Repairhints |
Customer Care Europe & Africa |
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Version 2.0 Approved |
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SCCE Training Group |
13.03.2002 |
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IMPORTANT:
This document is intended for use by authorized NOKIA service centers only.
The purpose of this document is to provide some further service information for Communicator 9210. It contains a lot of collected tips and hints to find failures and repair solutions easily.
It also will give support to the inexperienced technicians.
Saving process time and improving the repair quality is the aim of using this document.
We have built it up based on fault symptoms (listed in "Contents") followed by detailed description for further analysis.
It is to be used additionally to the service manual and other service information like Service bulletins, for that reason it does not contain any circuit descriptions or schematics.
All measurements are made using following equipment:
Nokia repair SW |
: WinTesla 6.43 |
Service SW DLL version |
: 04.00.00 |
Flash SW |
: 4.13 |
Memory Card Image |
: All_memory_card_data.SIS for SW 4.13 |
Nokia Jig |
: MJS-14 |
Digital Multimeter |
: Fluke 73 |
Oscilloscope |
: Fluke PM 3380A/B |
Spectrum Analyser |
: Advantest R3162 with an analogue probe |
RF-Generator / |
: CMU 200 |
GSM Tester |
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While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If the reader finds any errors, NOKIA should be notified in writing, using following procedure:
Please state:
Title of the Document + Issue Number/Date of publication.
Page(s) and/or Figure(s) of error.
Please send to: |
Nokia GmbH |
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Technical Services E&A |
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Meesmannstr.103 |
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D-44807 Bochum / Germany |
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Email: training.sace@nokia.com |
Copyright © Nokia Mobile Phones.
This material, including documentation and any related computer programs, is protected by copyright, controlled by Nokia Mobile Phones. All rights are reserved. Copying, including reproducing, modifying, storing, adapting or translating any or all of this material requires the prior written consent of Nokia Mobile Phones. This material also contains confidential information, which may not be disclosed to others without the prior written consent of Nokia Mobile Phones.
© 2002 Nokia Mobile Phones |
Checked by: |
Approved by: |
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Customer Care Training Group |
SCCE |
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CONFIDENTIAL |
4 (17) |
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RAE-3 |
Repairhints |
Customer Care Europe & Africa |
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Version 2.0 Approved |
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SCCE Training Group |
13.03.2002 |
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Contents
PREFACE |
GENERAL |
2 |
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CHAPTER 1 |
Flash faults |
5 |
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PDA does not start/ or CMT backlight is blinking |
5 |
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PDA backlight is working but nothing on PDA display |
5 |
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CHAPTER 2 |
D354 Serial Flash faults |
6 |
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SW update not successful (Set Phone power on) |
6 |
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PDA hangs up |
6 |
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Error messages appears on PDA display |
6 |
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CHAPTER 3 |
D353 Flash faults |
6 |
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Emulated EEPROM at D353 flash faulty |
6 |
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Product Code and HW version not rewriteable |
6 |
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IMEI 15*0 / Original Serial Number = 656565656565656 |
6 |
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Flashing Error message “Can´t Set factory counter” |
6 |
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CHAPTER 4 |
PDA display dark |
8 |
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CCFT Lamp and Piezo unit faulty |
8 |
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CHAPTER 5 |
Connection with any kind of accessory not possible |
9 |
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Accessory set |
9 |
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CHAPTER 6 |
MMC not formatable |
9 |
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CHAPTER 7 |
RF faults |
9 |
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No service |
9 |
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G800 SHF oscillator faulty |
9 |
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Flowchart G800 SHF oscillator faulty |
10 |
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N505 HAGAR faulty |
11 |
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Flowchart N505 HAGAR faulty |
13 |
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CHATER 8 |
Mechanical faults |
14 |
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Coaxial cable crushed |
14 |
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PDA display change |
15 |
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Qwertyflex damaged |
15 |
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CHAPTER 9 |
Assembling-dissassembling notes |
16 |
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A-Cover snaps damaged |
16 |
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Flex cover assembling |
16 |
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© 2002 Nokia Mobile Phones |
Checked by: |
Approved by: |
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Customer Care Training Group |
SCCE |
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CONFIDENTIAL |
5 (17) |
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RAE-3 |
Repairhints |
Customer Care Europe & Africa |
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Version 2.0 Approved |
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SCCE Training Group |
13.03.2002 |
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Flash faults
PDA does not start/ or Phone backlight is blinking.
PDA backlight is working but nothing on PDA display.
Note! If the communictator does not boot up after connecting the battery, pay attention to the Phone display. If the Phone backlight is blinking, refer to the service manual/ Troubleshooting/ Memory Test and/ or Memory troubleshooting, (See blink code table below) otherwise try to flash the phone first.
-If nothing is on PDA display, interchange the BL8 and UL2 modules with working onces, to find out which is faulty.
-If the flash update failed, pay attention to the Flash ID´s (See picture below)
1)Corrupt
FLASH 1 (D352) defect
Flashing...
Status
The flash manufacturer and device IDs in the existing
algorithm |
file do not match with the IDs |
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Configuration |
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MCUSW: |
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ASIC: 00020210 |
CSUM: 9688h |
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Flash ID 0089-8896, 0000-0000, 0089-8896, 0000-0030
Blink code table
2* blinks = Flash 0 or 1 or 2 faulty 3* blinks = SDRAM faulty
4* blinks = Serial Flash faulty
The blinks repeating after 2 seconds. It is not easy to see.
If the flash 0 is faulty, it is possible that no blinking sequence is shown on the phone display and the communicator does not boot up.
2) |
Corrupt |
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Flash ID |
0000-0000, |
0000-0000, |
0000-0000, |
0000-0000 |
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FLASH 0 (D351) defect |
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3) |
OK |
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Flash ID |
0089-8896, |
0089-0096, |
0089-8896, |
0000-0030 |
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D351 XIP 1 |
D352 XIP 2 |
D353 XIP 3 |
D354 |
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FLASH 0 |
FLASH 1 |
FLASH 2 |
Serial FLASH |
To 1) |
- The flash 1 (D352) is faulty. This can be seen at the second flash ID (0000-0000) in the first case. |
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To 2) |
- |
In the most cases D351 is faulty, but also the whole Flash (D351D354) or D300 MADLINDA could be faulty. |
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To 3) |
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In this case all flash IDs and MADLINDA are OK. |
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-If one of the IDs is 0000-0000, check Vcore = 1.8 VDC and VBB = 2.8 VDC at following components:
D351 |
Vcore at C360/C361 |
VBB at C353/C354 |
D352 |
Vcore at C362/C363 |
VBB at C355/C356 |
D353 |
Vcore at C366/C370 |
VBB at C364/C365 |
D354 |
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VBB at C369 |
-If Vcore is not ok, check Vcore = 1.8 VDC Pin 4 and Vbatt = 4 VDC at Pin 3 of V105 (VBatt depends on settings of power supply at the workbench). (Note! VBatt = VB) Also check surrounding components for shorts or disconnections and resolder or change faulty ones if necessary.
-If VBB is not ok, check VBB = 2.8 VDC at C111. If not ok, check VB = 4VDC at Pin 6 of N102.
-If VB is ok, check N102 and surrounding components for shorts or disconnections and resolder or change the faulty ones if necessary.
-If all voltages are ok, change the faulty Flash and flash the phone.
-If the fault persists, probably the MADLINDA (D300) is faulty. Up to HW 4.00, the D300 is not changeable because of underfill. From HW-ID 4.23 with OSP, the MADLINDA is changeable. (See SB-027)
© 2002 Nokia Mobile Phones |
Checked by: |
Approved by: |
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Customer Care Training Group |
SCCE |
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CONFIDENTIAL |
6 (17) |
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RAE-3 |
Repairhints |
Customer Care Europe & Africa |
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Version 2.0 Approved |
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SCCE Training Group |
13.03.2002 |
|
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D354 Serial Flash faults
-SW update not successful (Set Phone power on)
-PDA hangs up
-Error messages appears on PDA display
-If, at the end of flash update, the message “Set phone power on” appears on display (Flash IDs must be correct; see picture at chapter Flash faults), probably the D354 Serial Flash is faulty and has to be changed.
-If the PDA often hangs up or error messages are appearing on PDA display, try to flash the phone.
-If the same faults persist after flashing, the D354 Serial Flash is faulty and has to be changed.
D353 Flash faults
Emulated EEPROM at D353 Flash faulty
-Product Code and HW version not rewriteable
-IMEI 15*0 / Original Serial Number = 656565656565656
-Flashing Error message “Can´t Set factory counter”
-Check which fault has happened using WinTesla menu Testing/ Selftest (e.g. MCU ROM Checksum).
-If one of the EEPROM faults occured, open menu View/ Phone Information and take a look the marked values.(See picture)
Try to flash the communicator with SW 4.13 and promming option Erase Only. Also the memory card has to be updated. If the MMC is not updated some applications do not working well. (See SB-023)
For a faster MMC-image update it is a good solution to use ext. drive for MMC. (See SB-018)
For Erase Only it is necessary to use the dll version 04.00.00 and the modified RAE3.ini file. (See SB-025)
(Note! Copy the modified RAE3.ini in the WinTesla/RAE-3 directory. If the RAE3.ini file is not in the right directory the erase only button in the flash menu is not free to choose.)
© 2002 Nokia Mobile Phones |
Checked by: |
Approved by: |
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Customer Care Training Group |
SCCE |
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