NEC Standard 300 User Manual
NECCare TM
NECCare Standard
/
300
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Maintenance and Service
Warranty Program
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NECCare Service
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NEC and NECCare are registered trademarks of NEC Corporation and is used under license.
PN: 460-00001-005 May © 2008
Copyright 2002 - 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
NECCare Service
Contents
Introduction.........................................................................................................................4
Warranty Registration .........................................................................................................4
Program Highlights.............................................................................................................4
Supplemental Professional Service.....................................................................................5
Installation Services ............................................................................................................5
Relo cation Service s .......................................................................................................5
Additional Service and Support Options ............................................................................6
Registered Limited Warranty..............................................................................................6
Who is Protected? ...............................................................................................................7
What is Covered and What is Not Covered? ......................................................................7
What NEC Corporation of America Will Pay for and what NEC Corporation of America
Will Not Pay for................................................................................................................. 8
How You Can Get Warranty Service..................................................................................8
Limitation of Damages and Implied Warranties .................................................................9
NECCare Service
Introduction
Warranty Registration
Program Highlights
NEC Corporatio n o f A me ri c a , “NECAM”, of fer s o n e o f t he
str ongest warran t y p r o g r a ms i n the computer ind u s t r y
including NE CC a r e S t a n d ar d, Gold and Platin u m M a i nt e na nce
and Warranty Ser v i c e s . T hi s d o c ument will foc us o n t h e
NECCare Standard /3 0 0 p r ogr a m fo r the Express58 0 0 / 3 0 0
Series Fault T o l e r a n t S e r ve r s.
For efficient ser v i c e , r e gi s t e r yo ur system online a t :
http://www.necam.com/registration
Upon receipt o f t he r e g i st r at i o n i nfo r ma tion, your ne w NE C
product, as we ll a s p r o v i d in g yo u wi t h p r oduct update s a n d
program informa t i o n .
NEC Corporatio n o f A me ri c a ’s NECCare Sta nd a r d / 3 0 0
Maintenance and S e r v i c e Warranty Program o f f e r s yo u t he
fo llowing bene fi ts :
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1-year Standard L i m i t e d W ar ra n ty coverage
■
1 year of Custo me r R e p l a ce me nt Units (CRU) part s
replacement:
♦
For those parts de s i g n a t e d as CRU, NECAM wi l l
provide a part s hip m e n t t o t h e c usto mer within 3
business days a f ter r e c e i p t o f the d efective part.1
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Toll-free hard ware t e c h n i cal support five d a y s a w e e k , 9
hours a day (8 A M t o 5 P M lo ca l time in the co nt i n e n t a l U S
and Canada) Mo n d a y t h r o ugh Fr id ay.
■
90 days telepho n e s u p p o r t f o r preloaded soft war e , ( Win d o ws
Operating Syste m ) .
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90 days of suppor t f o r s o ft wa r e included in the b a s e u n i t
(BIOS, Expres sB u i l d e r a nd FT Manage me nt s o f t wa r e )
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Available upgrade o p t i o n s fo r s up p lemental servic e s a n d o r
upgrade to Gold S u p p o r t co ve r ag e.
1
Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,
PST. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside
of a NECAM authorized third-party provider’s service coverage area, the response time may be longer and or an
additional travel charge may be assessed. In some cases on-site service may not be available. All service response
times are contingent upon parts availability.
NECCare Service
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