HP pavilion dv2000 Service Manual

Maintenance and Service

Guide

HP Pavilion dv2000 Notebook PC

Document Part Number: 417981-002

April 2007

This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.

© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P.

Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide

HP Pavilion dv2000 Notebook PC

Second Edition: April 2007

First Edition: June 2006

Document Part Number: 417981-002

Safety warning notice

ÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–21

2 Troubleshooting

2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2–1

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–2

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2–6

2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2–9

Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2–9

Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–15

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Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Display Assembly Components . . . . . . . . . . . . . . . 3–20

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–22

3.5 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

3.6 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–25

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

3.8 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–29

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2 Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2 4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4 4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

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Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3 5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–6 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8 5.5 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12 5.6 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13 5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14 5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5–17 5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22 5.10 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24 5.11 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28 5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–32 5.13 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45 5.14 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–50 5.15 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5–54 5.16 Modem Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 5–56 5.17 Audio/Infrared Board . . . . . . . . . . . . . . . . . . . . . . 5–58 5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5–60 5.19 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62 5.20 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–64 5.21 Display Lid Switch Module . . . . . . . . . . . . . . . . . 5–66 5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–70 5.23 Power Connector Cable. . . . . . . . . . . . . . . . . . . . . 5–73 5.24 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5–75 5.25 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5–78 5.26 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–86

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Contents

6 Specifications

A Screw Listing

B Backup and Recovery in Windows XP C Backup and Recovery in Windows Vista D Display Component Recycling

E Connector Pin Assignments

F Power Cord Set Requirements

Index

vii	Maintenance and Service Guide

1

Product Description

The HP Pavilion dv2000 Notebook PC offers advanced modularity, Intel® Core™ Duo, Core Solo, and Celeron® processors or AMD Turion™ 64 Mobile Technology and Mobile AMD Sempron™ processors, and extensive multimedia support.

HP Pavilion dv2000 Notebook PC

Maintenance and Service Guide

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Product Description

1.1Features

The following processors are available, varying by computer model:

Intel Core Duo T7200 (2.00-GHz)

Intel Core Duo T5600 (1.83-GHz)

Intel Core Duo T5500 (1.66-GHz)

Intel Core Duo T5200 (1.60-GHz)

Intel Core Duo T2600 (2.16-GHz)

Intel Core Duo T2500 (2.00-GHz)

Intel Core Duo T2400 (1.83-GHz)

Intel Core Duo T2250 (1.73-GHz)

Intel Core Duo T2060 (1.60-GHz)

Intel Core Duo T2300 (1.66-GHz)

Intel Core Duo T2350 (1.60-GHz)

Intel Core Duo T2050 (1.60-GHz)

Intel Core Solo T1350 (1.80-GHz)

Intel Celeron M 440 (1.86-GHz)

Intel Celeron M 430 (1.73-GHz)

AMD Turion Dual Core, TL-60 (2.0-GHz)

AMD Turion 64, MK-36 (2.00-GHz)

AMD Turion TL-56 (1.80-GHz)

AMD Turion ML-52 1.60-Ghz

AMD Turion ML-50 1.60-GHz

Mobile AMD Sempron 3500+ (1.80-GHz)

Mobile AMD Sempron 3400+ (1.80-GHz)

Mobile AMD Sempron 3200+ (1.60-GHz)

14.1-inch WXGA (1280 × 768) TFT display with over 16.7 million colors, varying by computer model

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Product Description

■160-, 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by computer model

■256-MB DDR synchronous DRAM (SDRAM) at 667 MHz and 533 MHz, expandable to 2.0 GB

■Microsoft® Windows® XP Home Edition or Windows XP Professional, or Free DOS, varying by computer model

■Full-size Windows keyboard with embedded numeric keypad

■TouchPad pointing device with on/off button and dedicated two-way scroll zone

■Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack

■Integrated high-speed 56K modem with RJ-11 jack

■Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device

■Support for one ExpressCard

■External 65-watt or 90-watt AC adapter with 3-wire power cord

■6-cell or 12-cell Li-Ion battery

■Stereo speakers with volume up and down buttons

■Integrated Web camera (select models only)

■Integrated microphone (select models only)

■Support for the following optical drives:

DVD/CD-RW Combo Drive

DVD±RW/R and CD-RW Double-Layer Combo Drive

DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe

■Connectors:

Audio-in (microphone)

Audio-out (headphone)

Consumer infrared lens

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Product Description

Docking (select models only)

ExpressCard

External monitor

IEEE 1394 digital (select models only)

Memory Reader Slot (select models only)

Power

RJ-11 (modem)

RJ-45 (network)

S-Video-out (select models only)

Universal Serial Bus (USB) v. 2.0

1.2Resetting the Computer

If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1.Prepare the computer for disassembly (refer to Section 5.3, “Preparing the Computer for Disassembly,” for more information).

2.Remove the real-time clock (RTC) battery (refer to Section 5.5, “RTC Battery,” for more information).

3.Wait approximately 5 minutes.

4.Replace the RTC battery and reassemble the computer.

5.Connect AC power to the computer. Do not reinsert any batteries at this time.

6.Turn on the computer.

All passwords and all CMOS settings have been cleared.

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Product Description

1.3 Power Management

The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features:

■Standby

■Hibernation

■Setting customization by the user

■Hotkeys for setting the level of performance

■Battery calibration

■Lid switch standby/resume

■Power button

■Advanced Configuration and Power Management (ACPM) compliance

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Product Description

1.4 External Components

The external components on the front of the computer are shown below and described in Table 1-1.

Front Components

		Table 1-1
		Front Components
Item	Component	Function
1	Power light	■ On: The computer is on.
		■ Blinking: The computer is in standby.
		■ Off: The computer is off.
2	Battery light	■ On: A battery is charging.
		■ Blinking: A battery that is the only
		available power source has reached a
		low battery condition or a critical
		low-battery condition.
		■ Off: If the computer is plugged into an
		external power source, the light is turned
		off when all batteries in the computer are
		fully charged. If the computer is not
		plugged into an external power source,
		the light stays off until the battery
		reaches a low-battery condition.
3	Drive light	Blinking: The hard drive or optical drive is
		being accessed.

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Product Description

Table 1-1

Front Components (Continued)

Item	Component	Function
4	Wireless switch	Turns the wireless feature on or off, but
	(select models only)	does not create a wireless connection.
		To establish a wireless connection, a
		wireless network must already be set
		up.
5	Wireless light	Blue: An integrated wireless device, such
		as a wireless local area network (LAN)
		device and/or a Bluetooth® device, is
		turned on.
		Red: An integrated wireless device is
		turned off.
6	Consumer infrared	Links the computer to the HP Remote
	lens	Control.
7	Audio-in	Connects an optional computer headset
	(microphone) jack	microphone, stereo array microphone, or
		monaural microphone.
8	Audio-out	Produce sound when connected to optional
	(headphone) jacks (2)	powered stereo speakers, headphones, ear
		buds, a headset, or television audio.

Depending on your computer model, the computer may have 1 or 2 audio-out (headphone) jacks.

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Product Description

The external components on the right side of the computer are shown below and described in Table 1-2.

Right-Side Components

Table 1-2

Right-Side Components

Item	Component	Function
1	Optical drive	Reads an optical disc.
2	USB ports (2)	Connect optional USB devices.
3	RJ-11 (modem) jack	Connects a modem cable.
4	Power connector	Connects an AC adapter.

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Product Description

The external components on the left side of the computer are shown below and described in Table 1-3.

Left-Side Components

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Product Description

Table 1-3

Left-Side Components

Item	Component	Function
1	Security cable slot	Attaches an optional security cable to the
		computer.
		The security cable is designed to act
		as a deterrent, but it may not prevent
		the computer from being mishandled
		or stolen.
2	S-Video-out jack	Connects an optional S-Video device such
		as a television, VCR, camcorder, overhead
		projector, or video capture card.
3	External monitor port	Connects an external VGA monitor or
		projector.
4	Expansion port 3	Connects the computer to an optional
		expansion product.
		The computer has only one
		expansion port. The term expansion
		port 3 describes the type of
		expansion port.
5	RJ-45 (network) jack	Connects a network cable.
6	USB port	Connects an optional USB device.
7	1394 port	Connects an optional IEEE 1394 or 1394a
		device, such as a camcorder.
8	Digital Media Slot	Supports the following optional digital card
		formats: Secure Digital (SD) Memory Card,
		MultiMediaCard (MMC), Secure Digital
		Input/Output (SD I/O), Memory Stick (MS),
		Memory Stick Pro (MSP), xD-Picture Card
		(XD), xDPicture Card (XD) Type M.
9	Digital Media	On: A digital card is being accessed.
	Slot light
10	ExpressCard slot	Supports optional ExpressCard/54 cards.

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Product Description

The keyboard components on the computer are shown below and described in Table 1-4.

Keyboard Components

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1–11

Product Description

Table 1-4

Keyboard Components

Item	Component	Function
1	f1 to f12 keys (12)	Execute frequently used system functions
		when pressed in combination with the
		fn key.
2	caps lock key	Enables caps lock and turns on the caps
		lock light.
3	fn key	Executes frequently used system
		functions when pressed in combination
		with a function key or the esc key.
4	Windows logo key	Displays the Microsoft Windows Start
		menu.
5	Windows	Displays a shortcut menu for items
	applications key	beneath the pointer.
6	Arrow keys	Move the cursor around the screen.
7	Embedded numeric	Can be used like the keys on an external
	keypad keys (15)	numeric keypad.
8	num lock key	Enables numeric lock, turns on the
		embedded numeric keypad, and turns
		on the num lock light.

1–12	Maintenance and Service Guide

Product Description

The top components on the computer are shown below and described in Table 1-5.

Top Components, Part 1

Maintenance and Service Guide

1–13

Product Description

Table 1-5

Top Components, Part 1

Item	Component	Function
1	Caps lock light	On: Caps lock is on.
2	Power button	When the computer is
		■ Off, press to turn on the computer.
		■ On, press to enter hibernation.
		■ In standby, briefly press to exit standby.
		■ In hibernation, briefly press to exit
		hibernation.
		If the computer has stopped responding
		and Microsoft® Windows® shutdown
		procedures cannot be used, press and hold
		the power button for at least 5 seconds to
		turn off the computer.
3	Speakers (2)	Produce sound.
4	Internal microphones	Record sound.
	(2, select models only)	If there is a microphone icon next to each
		microphone opening, your computer has
		internal microphones.
5	Integrated camera	Records video and captures still
		photographs.
6	Volume mute button	Mutes and restores speaker volume.
7	Volume scroll zone	Adjusts volume. Slide your finger to the left
		to decrease volume and to the right to
		increase volume. Alternatively, you can tap
		the left half of the scroll zone to decrease
		volume, or you can tap the right half of the
		scroll zone to increase volume.
8	Num lock light	On: Num lock is on or the embedded
		numeric keypad is enabled.

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Product Description

The top components on the computer are shown below and described in Table 1-6.

Top Components, Part 2

Maintenance and Service Guide

1–15

Product Description

		Table 1-6
		Top Components, Part 2
Item	Component	Function
1	Media button	If QuickPlay is not installed and the
		computer is
		■ On, the media button opens the music
		program or Media menu, allowing you to
		select a multimedia program.
		■ Off, the media button does not function.
		■ In standby, the media button resumes
		from standby into Windows.
		If QuickPlay is installed and the computer is
		■ On, the media button opens the music
		program or Media menu, allowing you to
		select a multimedia program.
		■ Off, the media button opens the music
		program or the Media menu, allowing
		you to select a multimedia program.
		■ In standby, the media button resumes
		from standby into Windows.
		The media button does not affect the
		hibernation file or the procedure for
		restoring from hibernation.
2	DVD button	When the computer is
		■ On, the DVD button opens the default
		DVD program to start a DVD in the
		optical drive.

■ Off, the DVD button opens QuickPlay to start a DVD in the optical drive. If the QuickPlay software is not installed, the computer starts in Windows.

■ In hibernation, opens QuickPlay to start a DVD in the optical drive. If the QuickPlay software is not installed, the computer resumes from hibernation.

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Product Description

The top components on the computer are shown below and described in Table 1-7.

Top Components, Part 3

Table 1-7

Top Components, Part 3

Item	Component	Function
1	Previous/Rewind	When a disc is playing in the optical drive:
	Button	■ Press to play the previous track or
		chapter.
		■ Press fn+ this button to rewind.
2	Play/Pause button	When a disc is in the optical drive and is
		■ Not playing, press to play the disc.
		■ Playing, press to pause the disc.
3	Next/Fast Forward	When a disc is playing in the optical drive:
	button	■ Press once to play the next track or
		chapter.
		■ Press fn+ this button to fast forward.
4	Stop button	When a disc is playing in the optical drive,
		press to stop the current disc activity.

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Product Description

The TouchPad components are shown below and described in Table 1-8.

TouchPad Components

Table 1-8

TouchPad Components

Item	Component	Function
1	TouchPad on/off	Enables/disables the TouchPad.
	button
2	TouchPad	Moves the pointer and selects or activates
		items on the screen.
3	Left and right	Function like the left and right buttons on an
	TouchPad buttons	external mouse.
4	TouchPad scroll zone	Scrolls upward or downward.

1–18	Maintenance and Service Guide

Product Description

The external components on the bottom of the computer are shown below and described in Table 1-9.

Bottom Components

Table 1-9

Bottom Components

Item	Component	Function
1	Battery bay	Holds the battery
2	Battery release latch	Releases the battery from the battery
		bay.
3	Optical drive	Reads an optical disc.
4	Hard drive bay	Holds the hard drive.

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Product Description

Table 1-9

Bottom Components (Continued)

Item	Component	Function
5	Vents (4)	Enable airflow to cool internal
		components.
		The computer fan starts up
		automatically to cool internal
		components and prevent
		overheating. It is normal for the
		internal fan to cycle on and off
		during routine operation.
6	Memory module	Contains the memory module slots.
	compartment
7	Mini Card compartment	Holds a wireless LAN device
		(select models only).

To prevent an unresponsive system and the display of a warning message, replace only with a Mini Card device authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the device and then receive a warning message, remove the device to restore computer functionality. Then contact technical support by selecting Start > Help and Support > Contact support.

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Product Description

1.5 Design Overview

This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■AMD Turion and Mobile AMD Sempron processors or Intel Core Duo, Core Solo, and Celeron processors

■Audio

■Display

■ExpressCard

■Fan

■Hard drive

■Keyboard and TouchPad

■Memory module

■Mini Card modules

ÄCAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

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2

Troubleshooting

ÅWARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1Setup Utility in Windows XP

The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load.

The utility reports information about the computer and provides settings for startup, security, and other preferences.

1.Turn on or restart the computer in Windows.

2.Before Windows opens and while the “Press <F10> to enter setup” prompt is displayed in the lower-left corner of the screen, press f10.

Maintenance and Service Guide

2–1

Troubleshooting

Using the Setup Utility

Changing the Language of the Setup Utility

The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2.

1.To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, “Press <F10> to enter setup,” is displayed in the lower-left corner of the screen.

2.Use the arrow keys to select System Configuration > Language, and then press enter.

3.Press f5 or f6 (or use the arrow keys) to select a language, and then press enter to select a language.

4.When a confirmation prompt with your preference selected is displayed, press enter to save your preference.

5.To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen.

Your preferences go into effect when the computer restarts in Windows.

Navigating and Selecting in the Setup Utility

Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke.

■To choose a menu or a menu item, use the arrow keys.

■To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6.

■To select an item, press enter.

■To close a text box or return to the menu display, press f1.

■To display additional navigation and selection information while the Setup Utility is open, press f1.

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