HP 856x, 876x, 886c, 896c, m200y Support Guide

hp pavilion home pc warranty and support guide

1 year parts and labor

1 year technical telephone support

24 hours a day, 7 days a week

what’s inside:

where to get help

warranty and license information

declaration of conformity

operating specifications

regulatory and safety information

Before contacting HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

Product Name:

Model Name:

Serial Number:

Date of Purchase:

Operating System

Type & Revision:

You may also want to record the following information:

—Applicable error messages

—Additional third-party hardware and/or software installed

—Any detailed, specific questions

Don’t Forget to Register!

Registration is quick, easy, and has its benefits. Registration offers you access to subscriptions and notifications such as:

■E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.

■The HP newsgram, our monthly online magazine packed full of product news, support tips, project ideas, and much more.

Visit us at http://register.hp.com

help

Where to Get Help

Follow these steps when you need help from HP:

1Check the setup poster and the Quick Start Guide for help with setting up your PC.

2For faster help, be sure to register your HP Pavilion home PC by e-mail, on the Web at

http://www.register.hp.com or by phone.

4For help online, go to the HP Support Web site at

http://www.hp.com/support

5If you have not solved the problem, call the

HP Customer Care Center at

1-800-HP-INVENT

(U.S. & Canada).

3Use Help on your PC to get help with your hardware and software. Click Start and then click Help and Support.

HP Support Web site:

http://www.hp.com/support

HP Customer Care Center:

1-800-HP-INVENT (U.S. and Canada)

Hours: 24 hours, 7 days

HP Registration Web site:

http://register.hp.com

Software Support

Software Title — Company	Phone — Web Address
America Online	U.S.: 888-346-3704
	Canada: 888-265-4357
	www.aol.com
ArcSoft	www.arcsoft.com
AT&T WorldNet	800-400-1447
	www.att.net
CompuServe 2000	800-944-9871
	www.compuserve.com
Corel	www3.corel.com
Detto Technologies	866-338-8663
	www.detto.com
Disney’s Blast Online	972-389-3970
	www.disney.com
EarthLink	dial-up customer service
	800-890-6356
	dial-up technical support
	800-890-5128
	DSL customer service and
	technical support
	888-829-8466
	www.earthlink.net
InterVideo	www.intervideo.com
(only DVD-ROM models)
MusicMatch	www.musicmatch.com
Prodigy Internet Services	800-213-0992
	www.prodigy.com
Quicken Basic (Intuit)	900-555-4688
	www.intuit.com
Veritas	www.veritas.com
(only CD-RW and
DVD+RW/+R models)
Yahoo! — User Support	www.yahoo.com

Warranty and License Information

Contacting HP Customer Care

HP Customer Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. For the fastest access to product information and assistance, go to: www.hp.com/support

HP Support Process

HP offers a wide variety of service and support options which are available around the clock for HP customers with products that are either in or out of warranty. If you have a question or a problem arises, for the fastest service we suggest that you seek assistance from HP service and support in the following manner:

1Use the Help and Support features that are installed with your product and refer to your product documentation for specific instructions and troubleshooting information.

2Visit the HP online service and support at www.hp.com/support. HP online service and support is available to all HP customers for the life of their HP products. It is always available and is your fastest source for up-to-date product information and expert assistance that includes:

fast access to qualified online support specialists

software and driver updates for your product

valuable product and troubleshooting information for common problems

proactive product updates, support alerts, and HP newsgrams are available when you register your product

3Contact HP Customer Care by phone 24 hours a day, seven days a week in both English and Spanish (U.S. Only) via 1-800-HP-INVENT. Canadian customers can reach us at the same number for support in both English and French. When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

When should I contact HP online service and support?

For many common problems and requests, HP online service and support is your fastest link to up-to-date product information and expert assistance. Visit www.hp.com/support to:

download current software and drivers for your product

troubleshoot common printing problems

find user manuals and documentation for your product

When should I contact HP phone service and support?

When your problem cannot be solved through HP online service and support, qualified support specialists are available 24 hours a day via 1-800-HP-INVENT to provide expert assistance. Call HP Customer Care when:

You either do not have Internet access, or cannot connect to the Internet to visit www.hp.com/support

Your product “quick help” does not identify or help solve your problem

There is obvious damage or a mechanical breakdown with your product rendering it inoperable

Note: Support options, availability and hours vary by product, country/region, and language and are subject to change.

And, if Necessary: Get Repair

Consumer Replaceable Parts

You can easily replace many of the HP Pavilion parts yourself. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days. Detailed instructions are included to guide you through an easy repair. We pay the shipping and handling. This service is free for the duration of the hardware warranty period.

In some cases, HP will ask for a credit card as collateral for the part and will charge you for the retail price of the part if the failed part is not returned within thirty (30) days.

Send-In Repair Service

Your PC can be shipped to the HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

There are a few limitations and exclusions to this warranty (as well as some important details) and you’ll find them described, in legal language, beginning on the next page.

Carry-In Service

You also have the option of taking your PC to a retailer who is an HP Authorized Service Provider. The ASP can facilitate the service on your PC. Visit www.hp.com/us/support for the nearest sales and authorized service office.

HP 3rd Party Support

3rd Party Support is the new one-stop support solution for our home and home office customers within the U.S.

If you have a support question about any aspect of your computer, peripherals, software, Internet connection, computer games, etc., just call us at (1) 208-333-3897. Even if your question is about a product or service not provided by HP, for a small fee*, we will do our best to get you up and running again.

Terms and conditions:

HP 3rd Party Support will provide all commercially reasonable efforts to resolve customer issues not covered by the existing warranty. The cost to the customer is $34.99 per incident. To contact HP 3rd Party Support use the customer support number, (1) 208-333-3897, and select HP 3rd party support or tell your technical adviser.

HP Out-of-Warranty Support Options

Even after your warranty has ended, HP can still provide you with service and support options.

For Visa and MasterCard holders in the United States or calls from Canada, please call 1-800-HP-INVENT. The fee is US$30* per call, charged to your Visa or MasterCard.

*Prices are subject to change without notice and may vary based on your product.

Recycle — HP Planet Partners

HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle