8500, 8500 N, 8500 DN Printer
HP Color LaserJet 8500,
8500 N, 8500 DN Printer
Service Manual
Copyright Information
© 1998 Hewlett-Packard
Company
All Rights Reserved.
Reproduction, adaptations, or
translation without prior written
permission is prohibited except
as allowed under copyright
laws.
Part number C3983-90954
First edition, October 1998
Printed in USA
Warranty
The information contained in
this document is subject to
change without notice.
Hewlett-Packard makes no
warranty of any kind with
respect to this information.
HEWLETT-PACKARD
SPECIFICALLY DISCLAIMS
THE IMPLIED WARRANTY OF
MERCHANTABILITY AND
FITNESS FOR A
PARTICULAR PURPOSE.
Hewlett-Packard shall not be
liable for any direct, indirect,
incidental, consequential, or
other damage alleged in
connection with the furnishing or
use of this information.
NOTICE TO U.S.
GOVERNMENT USERS:
RESTRICTED RIGHTS
COMMERCIAL COMPUTER
SOFTWARE: “Use, duplication,
or disclosure by the
Government is subject to
restrictions as set forth in
subparagraph (c) (1)(ii) of the
Rights in Technical Data Clause
at DFARS 52.227-7013.
Trademark Credits
CompuServe™ is a U.S.
trademark of CompuServe, Inc.
®
MS-DOS
trademark of Microsoft
Corporation.
Photoshop™ and PostScript
are registered trademarks of
Adobe Systems Incorporated.
TrueType™ is a U.S. trademark
of Apple Computer, Inc.
UNIX® is a registered trademark
in the United States and other
countries, licensed exclusively
through X/Open Company
Limited.
is a U.S. registered
®
Safety Information
WARNING
Electrical Shock Hazard
To avoid electrical shock, use
only supplied power cords and
connect only to properly
grounded (3-hole) wall outlets.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 USA
Contents
List of figures
List of tables
1 Product information
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Identification (model and serial numbers) . . . . . . . . . . . . . . . . . . .34
Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
2 Service approach
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Parts and supplies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
EN
3 Operational overview
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Verifying package contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Verifying the cables are installed. . . . . . . . . . . . . . . . . . . . . . . . . .60
Connecting the printer to the network . . . . . . . . . . . . . . . . . . . . . .62
Changing the printer control panel overlay . . . . . . . . . . . . . . . . . .65
Printer control panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Menu maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Selecting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . .84
Installing the consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Configuring input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Verifying the printer is installed correctly. . . . . . . . . . . . . . . . . . . .92
Verifying DIMM installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Paper handling accessory status LEDs. . . . . . . . . . . . . . . . . . . . .94
Contents
3
4 Printer maintenance
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Cleaning procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Printer consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
Installing consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106
5 Theory of operation
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123
Color theory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126
Image formation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Consumable detection mechanisms . . . . . . . . . . . . . . . . . . . . . .142
Electrical systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Mechanical systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157
Paper path. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
EPH controller board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
2,000-sheet input unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180
Multi-bin mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186
Duplexer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
Printer timing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192
6 Removal and replacement
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Maintenance units. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
Doors and covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206
Top assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
Front assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Left assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Right assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Rear assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
2,000-sheet input unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271
Multi-bin mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
4 Contents
EN
7 Troubleshooting
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311
Pre-troubleshooting checklist . . . . . . . . . . . . . . . . . . . . . . . . . . .315
Printer message troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . .316
Aids to troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .361
Paper path troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . .378
Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . .383
Image defects troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . .386
Color balance adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414
Repetitive defects troubleshooting . . . . . . . . . . . . . . . . . . . . . . .419
2,000-sheet input unit troubleshooting . . . . . . . . . . . . . . . . . . . .426
Multi-bin mailbox troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .434
Communications troubleshooting . . . . . . . . . . . . . . . . . . . . . . . .439
Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440
8 Parts and diagrams
Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .443
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445
Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .445
Illustrations and parts lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .449
Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .502
Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .513
Index
EN
Contents
5
6 Contents
EN
List of figures
Figure 1. Space requirements . . . . . . . . . . . . . . . . . . . . . . . .25
Figure 2. Example of printer model number and serial
number label (110 V and 220 V) . . . . . . . . . . . . . . . 34
Figure 3. Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Figure 4. Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 5. Formatter assemblies . . . . . . . . . . . . . . . . . . . . . . .37
Figure 6. Paper handling accessories and options . . . . . . . . .38
Figure 7. Contents of printer box . . . . . . . . . . . . . . . . . . . . . .59
Figure 8. Power cord connection . . . . . . . . . . . . . . . . . . . . . .60
Figure 9. C-link and power cables connections . . . . . . . . . . .61
Figure 10. Network connections . . . . . . . . . . . . . . . . . . . . . . . .62
Figure 11. Parallel cable connection . . . . . . . . . . . . . . . . . . . . . 64
Figure 12. Changing the printer control panel overlay . . . . . . .65
Figure 13. Location of printer control panel features . . . . . . . .66
Figure 14. Consumable installation order . . . . . . . . . . . . . . . . .85
Figure 15. DIMM slot configuration . . . . . . . . . . . . . . . . . . . . . .93
Figure 16. Paper handling accessory status LEDs . . . . . . . . . .94
Figure 17. Cleaning the post charger unit . . . . . . . . . . . . . . . . . 99
Figure 18. Cleaning the density sensor . . . . . . . . . . . . . . . . .100
Figure 19. Cleaning the transfer charger . . . . . . . . . . . . . . . .101
Figure 20. Removing the waste toner tray cover . . . . . . . . . .102
Figure 21. Cleaning the waste toner tray . . . . . . . . . . . . . . . .103
Figure 22. Location of consumables in printer . . . . . . . . . . . .104
Figure 23. Contents of transfer kit . . . . . . . . . . . . . . . . . . . . .106
Figure 24. Contents of drum kit . . . . . . . . . . . . . . . . . . . . . . .110
Figure 25. Contents of fuser kit . . . . . . . . . . . . . . . . . . . . . . . . 113
Figure 26. Cross-section view of internal components . . . . . .124
Figure 27. Image formation . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Figure 28. Electrostatic latent image formation block . . . . . . .130
Figure 29. Preconditioning exposure . . . . . . . . . . . . . . . . . . .131
Figure 30. Primary charging of imaging drum . . . . . . . . . . . . . 132
Figure 31. Black toner cartridge (left) and color toner cartridge
(right) development . . . . . . . . . . . . . . . . . . . . . . . . 133
Figure 32. Primary transfer . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Figure 33. Post charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Figure 34. Secondary transfer . . . . . . . . . . . . . . . . . . . . . . . .136
Figure 35. Separation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137
Figure 36. Cleaning roller charging . . . . . . . . . . . . . . . . . . . . . 138
EN
List of figures
7
Figure 37. Transfer drum cleaning . . . . . . . . . . . . . . . . . . . . . 139
Figure 38. Imaging drum cleaning block . . . . . . . . . . . . . . . . .140
Figure 39. Fusing the toner . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Figure 40. Waste toner level detection . . . . . . . . . . . . . . . . . .143
Figure 41. Color toner level detections . . . . . . . . . . . . . . . . . .145
Figure 42. Color toner lever detection . . . . . . . . . . . . . . . . . .146
Figure 43. Density sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Figure 44. Transfer belt control . . . . . . . . . . . . . . . . . . . . . . . . 149
Figure 45. Cleaning roller control . . . . . . . . . . . . . . . . . . . . . . 150
Figure 46. Carousel control . . . . . . . . . . . . . . . . . . . . . . . . . .151
Figure 47. Power distribution circuit diagram . . . . . . . . . . . . . 152
Figure 48. Power Save circuit diagram . . . . . . . . . . . . . . . . . .153
Figure 49. High-voltage power supply circuit . . . . . . . . . . . . .156
Figure 50. Laser/scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Figure 51. Printer motors and heaters . . . . . . . . . . . . . . . . . .159
Figure 52. Carousel motor (M1) . . . . . . . . . . . . . . . . . . . . . . . 160
Figure 53. Drum motor (M2) . . . . . . . . . . . . . . . . . . . . . . . . . .161
Figure 54. Cartridge motor (M3) . . . . . . . . . . . . . . . . . . . . . . .162
Figure 55. Main motor (M4) . . . . . . . . . . . . . . . . . . . . . . . . . .163
Figure 56. Pick-up motor (M5) . . . . . . . . . . . . . . . . . . . . . . . .164
Figure 57. Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Figure 58. Tray 2 and 3 pick-up . . . . . . . . . . . . . . . . . . . . . . .169
Figure 59. Tray 1 pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Figure 60. Printer sensors . . . . . . . . . . . . . . . . . . . . . . . . . . .172
Figure 61. Printer switches . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Figure 62. Printer clutches and solenoids . . . . . . . . . . . . . . . . 177
Figure 63. Fusing and delivery unit . . . . . . . . . . . . . . . . . . . . . 179
Figure 64. 2,000-sheet input unit sensors, switches, clutches,
and motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Figure 65. 2,000-sheet input unit paper path . . . . . . . . . . . . .185
Figure 66. Multi-bin mailbox cabling . . . . . . . . . . . . . . . . . . . .188
Figure 67. Multi-bin mailbox sensors . . . . . . . . . . . . . . . . . . .189
Figure 68. Multi-bin mailbox paper path . . . . . . . . . . . . . . . . .191
Figure 69. Timing chart for WAIT period (1 of 2) . . . . . . . . . .193
Figure 70. Timing chart for WAIT period (2 of 2) . . . . . . . . . .194
Figure 71. Timing chart for printing full color letter-sized
page (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Figure 72. Timing chart for printing full color letter-sized
page (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196
Figure 73. Timing chart for printing full color 11-by-17-inch sized
page (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Figure 74. Timing chart for printing full color 11-by-17 inch sized
page (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
8 List of figures
EN
Figure 75. Orientation of printer and accessories: top, front,
and right . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Figure 76. Orientation of printer and accessories: rear
and left . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
Figure 77. Removing the front cover . . . . . . . . . . . . . . . . . . .208
Figure 78. Front right cover . . . . . . . . . . . . . . . . . . . . . . . . . .209
Figure 79. Inside left panel . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Figure 80. Screws behind left door . . . . . . . . . . . . . . . . . . . . .211
Figure 81. Screws behind right door . . . . . . . . . . . . . . . . . . . .212
Figure 82. Connector on top cover . . . . . . . . . . . . . . . . . . . . .212
Figure 83. Left door and strap . . . . . . . . . . . . . . . . . . . . . . . .213
Figure 84. Screws on left rear cover . . . . . . . . . . . . . . . . . . . .214
Figure 85. Screws on upper left door . . . . . . . . . . . . . . . . . . . 215
Figure 86. Stopper hinges on lower left cover . . . . . . . . . . . .216
Figure 87. Connectors on the right upper door . . . . . . . . . . . .217
Figure 88. E-ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Figure 89. Spring on right cover subassembly . . . . . . . . . . . .219
Figure 90. Right rear cover . . . . . . . . . . . . . . . . . . . . . . . . . . .220
Figure 91. Screws on the right lower cover . . . . . . . . . . . . . .221
Figure 92. Rear cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222
Figure 93. Bottom of the control panel . . . . . . . . . . . . . . . . . . 223
Figure 94. Scanner unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Figure 95. Upper airflow vent . . . . . . . . . . . . . . . . . . . . . . . . . 225
Figure 96. Face-down exit sensor rail . . . . . . . . . . . . . . . . . . . 225
Figure 97. Face-down output assembly . . . . . . . . . . . . . . . . . 226
Figure 98. Toner lock sensor and color cartridge sensor . . . .227
Figure 99. Subrelay PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Figure 100. Formatter board . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Figure 101. Connector on formatter board . . . . . . . . . . . . . . . .232
Figure 102. Back side of formatter board . . . . . . . . . . . . . . . . .232
Figure 103. Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . .233
Figure 104. Face-up solenoid . . . . . . . . . . . . . . . . . . . . . . . . . .234
Figure 105. Face-up solenoid . . . . . . . . . . . . . . . . . . . . . . . . . .235
Figure 106. Screws on the face-up exit assembly . . . . . . . . . .236
Figure 107. Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237
Figure 108. Pick-up roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Figure 109. Registration roller assembly (front) . . . . . . . . . . . . 239
Figure 110. Registration roller assembly (back) . . . . . . . . . . . .240
Figure 111. Connectors on registration roller assembly . . . . . .241
Figure 112. Density sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Figure 113. Paper pick-up assembly . . . . . . . . . . . . . . . . . . . .243
Figure 114. Paper pick-up assembly . . . . . . . . . . . . . . . . . . . .244
Figure 115. Paper pick-up assembly . . . . . . . . . . . . . . . . . . . .245
EN
List of figures
9
Figure 116. Rear of printer with cover removed . . . . . . . . . . . .246
Figure 117. Rear of printer with formatter pan removed . . . . . .247
Figure 118. Formatter pan . . . . . . . . . . . . . . . . . . . . . . . . . . . .248
Figure 119. Formatter pan (left side) . . . . . . . . . . . . . . . . . . . .249
Figure 120. Fan 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Figure 121. Fan 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251
Figure 122. Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
Figure 123. Controller board . . . . . . . . . . . . . . . . . . . . . . . . . . .253
Figure 124. Cartridge motor . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Figure 125. Main motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Figure 126. Carousel motor PCA . . . . . . . . . . . . . . . . . . . . . . . 256
Figure 127. Fans 1 and 2 housing assemblies . . . . . . . . . . . . .257
Figure 128. Carousel motor . . . . . . . . . . . . . . . . . . . . . . . . . . .258
Figure 129. Lower air duct . . . . . . . . . . . . . . . . . . . . . . . . . . . .259
Figure 130. Screws on the delivery drive assembly . . . . . . . . .260
Figure 131. Access to main gear assembly . . . . . . . . . . . . . . .261
Figure 132. High-voltage converter 1 PCA . . . . . . . . . . . . . . . .262
Figure 133. High-voltage converter 1 . . . . . . . . . . . . . . . . . . . .263
Figure 134. High-voltage converter 2 PCA . . . . . . . . . . . . . . . .264
Figure 135. High-voltage converter 2 . . . . . . . . . . . . . . . . . . . .265
Figure 136. High-voltage converter 2 . . . . . . . . . . . . . . . . . . . .266
Figure 137. Drum/cartridge drive assembly . . . . . . . . . . . . . . .267
Figure 138. Separation discharge high-voltage converter . . . .268
Figure 139. Plate over media size sensing PCAs . . . . . . . . . . . 269
Figure 140. Media size sensing PCAs . . . . . . . . . . . . . . . . . . .270
Figure 141. Front cover of the 2,000-sheet input unit . . . . . . . .272
Figure 142. Back cover removal . . . . . . . . . . . . . . . . . . . . . . . .273
Figure 143. Left cover removal . . . . . . . . . . . . . . . . . . . . . . . . .274
Figure 144. Vertical transfer unit (VTU) . . . . . . . . . . . . . . . . . .275
Figure 145. Right cover with VTU removed . . . . . . . . . . . . . . .276
Figure 146. Tray 4 removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Figure 147. Paper pick-up assembly . . . . . . . . . . . . . . . . . . . .278
Figure 148. Controller PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Figure 149. Screw on front LED PCA assembly . . . . . . . . . . . .280
Figure 150. Front LED PCA . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Figure 151. Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281
Figure 152. Main drive assembly . . . . . . . . . . . . . . . . . . . . . . .282
Figure 153. Paper quantity switch assembly . . . . . . . . . . . . . .283
Figure 154. Paper size switch assembly . . . . . . . . . . . . . . . . .284
Figure 155. Tension springs . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Figure 156. Front and back covers . . . . . . . . . . . . . . . . . . . . . .287
Figure 157. Top cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Figure 158. Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289
Figure 159. Paper bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290
10 List of figures
EN
Figure 160. Flipper assembly (1 of 3) . . . . . . . . . . . . . . . . . . . .291
Figure 161. Flipper assembly (2 of 3) . . . . . . . . . . . . . . . . . . . .292
Figure 162. Flipper assembly (3 of 3) . . . . . . . . . . . . . . . . . . . .292
Figure 163. Delivery head motor . . . . . . . . . . . . . . . . . . . . . . .293
Figure 164. Transport belt motor . . . . . . . . . . . . . . . . . . . . . . .294
Figure 165. Input paper guide (1 of 2) . . . . . . . . . . . . . . . . . . .295
Figure 166. Input paper guide (2 of 2) . . . . . . . . . . . . . . . . . . .296
Figure 167. Metallic tape and housing assembly (1 of 2) . . . . .297
Figure 168. Metallic tape and housing assembly (2 of 2) . . . . .298
Figure 169. Controller PCA (1 of 2) . . . . . . . . . . . . . . . . . . . . .299
Figure 170. Controller PCA (2 of 2) . . . . . . . . . . . . . . . . . . . . .300
Figure 171. Anti-curl strings (1 of 2) . . . . . . . . . . . . . . . . . . . . .301
Figure 172. Anti-curl strings (2 of 2) . . . . . . . . . . . . . . . . . . . . .302
Figure 173. Delivery head assembly (1 of 4) . . . . . . . . . . . . . .303
Figure 174. Delivery head assembly (2 of 4) . . . . . . . . . . . . . .304
Figure 175. Delivery head assembly (3 of 4) . . . . . . . . . . . . . .304
Figure 176. Delivery head assembly (4 of 4) . . . . . . . . . . . . . .305
Figure 177. Interlock switch . . . . . . . . . . . . . . . . . . . . . . . . . . .306
Figure 178. Diagnostic LED PCA . . . . . . . . . . . . . . . . . . . . . . .307
Figure 179. User status LED PCA . . . . . . . . . . . . . . . . . . . . . .308
Figure 180. Attachment assembly . . . . . . . . . . . . . . . . . . . . . .309
Figure 181. Example of a configuration page . . . . . . . . . . . . . .362
Figure 182. Right upper cover detection interlock . . . . . . . . . .370
Figure 183. Drum cartridge detection interlock . . . . . . . . . . . . .370
Figure 184. Black toner cartridge detection interlock . . . . . . . . 371
Figure 185. Toner carousel door detection interlock . . . . . . . .371
Figure 186. Front cover/delivery cover detection interlocks . . .372
Figure 187. Laser shutters . . . . . . . . . . . . . . . . . . . . . . . . . . . .373
Figure 188. Left upper cover detection . . . . . . . . . . . . . . . . . . .374
Figure 189. Right lower cover detection . . . . . . . . . . . . . . . . . .374
Figure 190. Printer paper path . . . . . . . . . . . . . . . . . . . . . . . . .380
Figure 191. Image orientation and direction of travel . . . . . . . .386
Figure 192. Incorrect registration (late and early print) . . . . . . .388
Figure 193. Image skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389
Figure 194. Blank or partially blank page . . . . . . . . . . . . . . . . .390
Figure 195. Horizontal lines (in one color) . . . . . . . . . . . . . . . .391
Figure 196. Horizontal lines (in all colors, CMYK) . . . . . . . . . .392
Figure 197. Rain or speckled print . . . . . . . . . . . . . . . . . . . . . .393
Figure 198. Black, brown, or orange bands . . . . . . . . . . . . . . .394
Figure 199. Background toner scatter . . . . . . . . . . . . . . . . . . .395
Figure 200. Mottled process colors or poor transfer . . . . . . . . .396
Figure 201. Stray toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .397
Figure 202. Dark yellow or contaminated print . . . . . . . . . . . . .398
Figure 203. Color adjust page . . . . . . . . . . . . . . . . . . . . . . . . .415
EN
List of figures
11
Figure 204. Repetitive defect ruler . . . . . . . . . . . . . . . . . . . . . . 420
Figure 205. Cleaning the transfer drum . . . . . . . . . . . . . . . . . .423
Figure 206. Rear view of 2,000-sheet input unit . . . . . . . . . . . .428
Figure 207. Location of sensors in the 2,000-sheet input unit .432
Figure 208. Multi-bin mailbox power supply test mode switch . 434
Figure 209. Connectors on the controller board . . . . . . . . . . . .440
Figure 210. General printer circuit diagram (1 of 2) . . . . . . . . .441
Figure 211. General printer circuit diagram (2 of 2) . . . . . . . . .442
Figure 212. Major assembly locations (1 of 2) . . . . . . . . . . . . .450
Figure 213. Major assembly locations (2 of 2) . . . . . . . . . . . . .451
Figure 214. Printer covers and doors (1 of 3) . . . . . . . . . . . . . .452
Figure 215. Printer covers and doors (2 of 3) . . . . . . . . . . . . . .454
Figure 216. Printer covers and doors (3 of 3) . . . . . . . . . . . . . .456
Figure 217. Internal cover assembly . . . . . . . . . . . . . . . . . . . . . 458
Figure 218. Internal components (1 of 6) . . . . . . . . . . . . . . . . . 460
Figure 219. Internal components (2 of 6) . . . . . . . . . . . . . . . . . 462
Figure 220. Internal components (3 of 6) . . . . . . . . . . . . . . . . . 464
Figure 221. Internal components (4 of 6) . . . . . . . . . . . . . . . . . 466
Figure 222. Internal components (5 of 6) . . . . . . . . . . . . . . . . . 468
Figure 223. Internal components (6 of 6) . . . . . . . . . . . . . . . . . 470
Figure 224. Drum/cartridge drive assembly . . . . . . . . . . . . . . .472
Figure 225. Delivery drive assembly . . . . . . . . . . . . . . . . . . . . . 473
Figure 226. Tray 3 assembly . . . . . . . . . . . . . . . . . . . . . . . . . .474
Figure 227. Tray 2 assembly . . . . . . . . . . . . . . . . . . . . . . . . . .475
Figure 228. Paper pick-up assembly (1 of 3) . . . . . . . . . . . . . .476
Figure 229. Paper pick-up assembly (2 of 3) . . . . . . . . . . . . . .477
Figure 230. Paper pick-up assembly (3 of 3) . . . . . . . . . . . . . .478
Figure 231. Registration frame assembly . . . . . . . . . . . . . . . . .480
Figure 232. Registration roller assembly . . . . . . . . . . . . . . . . .481
Figure 233. Feeder assembly . . . . . . . . . . . . . . . . . . . . . . . . . .482
Figure 234. Tray 1 pick-up assembly . . . . . . . . . . . . . . . . . . . . 483
Figure 235. Tray 1 assembly . . . . . . . . . . . . . . . . . . . . . . . . . .484
Figure 236. Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . .485
Figure 237. Delivery cover assembly . . . . . . . . . . . . . . . . . . . . 486
Figure 238. Transfer belt assembly . . . . . . . . . . . . . . . . . . . . .487
Figure 239. Fuser assembly (1 of 2) . . . . . . . . . . . . . . . . . . . . .488
Figure 240. Fuser assembly (2 of 2) . . . . . . . . . . . . . . . . . . . . .489
Figure 241. PCA assembly location diagram . . . . . . . . . . . . . . 491
Figure 242. 2,000-sheet input unit covers and doors . . . . . . . .492
Figure 243. 2,000-sheet input unit internal components . . . . . . 494
Figure 244. Multi-bin mailbox components (1 of 3) . . . . . . . . . . 496
Figure 245. Multi-bin mailbox components (2 of 3) . . . . . . . . . . 498
Figure 246. Multi-bin mailbox components (3 of 3) . . . . . . . . . . 500
12 List of figures
EN
List of tables
Table 1. Features and optional accessories by printer model. . 19
Table 2. Printer performance . . . . . . . . . . . . . . . . . . . . . . . . . .20
Table 3. Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . .21
Table 4. Operating environment specifications. . . . . . . . . . . . .21
Table 5. Acoustic emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Table 6. Printer dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Table 7. Consumable storage specifications . . . . . . . . . . . . . .23
Table 8. Media capacity and sizes for input trays . . . . . . . . . . .28
Table 9. Media capacity and sizes for the multi-bin mailbox. . .30
Table 10. Ordering information . . . . . . . . . . . . . . . . . . . . . . . . . .49
Table 11. Technical support websites. . . . . . . . . . . . . . . . . . . . .50
Table 12. Printer control panel menu map overview. . . . . . . . . .69
Table 13. Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Table 14. Proof and Print Menu . . . . . . . . . . . . . . . . . . . . . . . . .72
Table 15. Paper Handling Menu . . . . . . . . . . . . . . . . . . . . . . . . .72
Table 16. Configuration Menu. . . . . . . . . . . . . . . . . . . . . . . . . . .75
Table 17. Printing Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Table 18. I/O Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Table 19. Resets Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Table 20. Color Adjust Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Table 21. Service Mode Menu . . . . . . . . . . . . . . . . . . . . . . . . . .80
Table 22. Paper handling accessory status LEDs . . . . . . . . . . .95
Table 23. Replacement frequencies for printer consumables. .105
Table 24. Subtractive color absorption . . . . . . . . . . . . . . . . . . . 126
Table 25. Subtractive color mixing . . . . . . . . . . . . . . . . . . . . . .127
Table 26. Additive color mixing. . . . . . . . . . . . . . . . . . . . . . . . .128
Table 27. Fusing temperatures . . . . . . . . . . . . . . . . . . . . . . . . .154
Table 28. Printer motor and heater names and descriptions . .159
Table 29. Fan operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .165
Table 30. Feed speeds based on media type. . . . . . . . . . . . . .167
Table 31. Printer sensor names and descriptions. . . . . . . . . . .173
Table 32. Printer switch names and descriptions . . . . . . . . . . . 175
Table 33. Tray 2 and Tray 3 paper size detection. . . . . . . . . . . 176
Table 34. Printer clutch and solenoid names and descriptions.177
Table 35. 2,000-sheet input unit sensors, switches, clutches,
and motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182
Table 36. Paper quantity detection switches. . . . . . . . . . . . . . . 183
Table 37. Paper size detection switches. . . . . . . . . . . . . . . . . .183
EN
List of tables
13
Table 38. Multi-bin mailbox sensors, switches, motors, and
controller board PCA. . . . . . . . . . . . . . . . . . . . . . . . .190
Table 39. Numbered printer messages. . . . . . . . . . . . . . . . . . .316
Table 40. Unnumbered printer messages. . . . . . . . . . . . . . . . .334
Table 41. Sensor monitor test. . . . . . . . . . . . . . . . . . . . . . . . . .369
Table 42. Media jam detection . . . . . . . . . . . . . . . . . . . . . . . . .381
Table 43. Streaking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .401
Table 44. Neutral axis adjustments. . . . . . . . . . . . . . . . . . . . . .418
Table 45. Status LED on the 2,000-sheet input unit . . . . . . . . .427
Table 46. Patterns of LED flashing (2-second pause between
each pattern). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .429
Table 47. DIP switch settings for troubleshooting test
procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .430
Table 48. Status LEDs on the multi-bin mailbox . . . . . . . . . . . .436
Table 49. Options, accessories, and consumables. . . . . . . . . . 446
Table 50. Miscellaneous parts . . . . . . . . . . . . . . . . . . . . . . . . .448
Table 51. Printer doors and covers (1 of 3). . . . . . . . . . . . . . . . 453
Table 52. Printer doors and covers (2 of 3). . . . . . . . . . . . . . . . 455
Table 53. Printer covers and doors parts . . . . . . . . . . . . . . . . .457
Table 54. Internal cover assembly parts. . . . . . . . . . . . . . . . . .459
Table 55. Internal components parts (1 of 6) . . . . . . . . . . . . . .461
Table 56. Internal components parts (2 of 6) . . . . . . . . . . . . . .463
Table 57. Internal components parts (3 of 6) . . . . . . . . . . . . . .465
Table 58. Internal components parts (4 of 6) . . . . . . . . . . . . . .467
Table 59. Internal components parts (5 of 6) . . . . . . . . . . . . . .469
Table 60. Internal components parts (6 of 6) . . . . . . . . . . . . . .471
Table 61. Drum/cartridge drive assembly parts . . . . . . . . . . . .472
Table 62. Delivery drive assembly parts. . . . . . . . . . . . . . . . . .473
Table 63. Tray 3 assembly parts. . . . . . . . . . . . . . . . . . . . . . . .474
Table 64. Tray 2 assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . .475
Table 65. Paper pick-up assembly parts. . . . . . . . . . . . . . . . . .479
Table 66. Registration frame assembly parts . . . . . . . . . . . . . . 480
Table 67. Registration roller assembly parts. . . . . . . . . . . . . . .481
Table 68. Feeder assembly parts . . . . . . . . . . . . . . . . . . . . . . . 482
Table 69. Tray 1 pick-up assembly parts . . . . . . . . . . . . . . . . .483
Table 70. Tray 1 assembly parts. . . . . . . . . . . . . . . . . . . . . . . .484
Table 71. Delivery assembly parts . . . . . . . . . . . . . . . . . . . . . .485
Table 72. Delivery cover assembly parts . . . . . . . . . . . . . . . . .486
Table 73. Transfer belt assembly parts. . . . . . . . . . . . . . . . . . .487
Table 74. Fuser assembly parts . . . . . . . . . . . . . . . . . . . . . . . .490
Table 75. PCA assembly parts . . . . . . . . . . . . . . . . . . . . . . . . . 491
Table 76. 2,000-sheet input unit cover and door parts . . . . . . . 493
Table 77. 2,000-sheet input unit internal component parts. . . .495
Table 78. Multi-bin mailbox component parts (1 of 3). . . . . . . .497
14 List of tables
EN
Table 79. Multi-bin mailbox component parts (2 of 3). . . . . . . .499
Table 80. Multi-bin mailbox component parts (3 of 3). . . . . . . .501
Table 81. Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . 502
Table 82. Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . .513
EN
List of tables
15
16 List of tables
EN
1
Product information
Chapter contents
Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . 21
Operating environment specifications . . . . . . . . . . . . . 21
Acoustic emission specifications . . . . . . . . . . . . . . . . . 22
Printer dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Consumable storage specifications. . . . . . . . . . . . . . . 23
Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
General guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Media requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Selecting media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Storing media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Media capacity and sizes for input trays . . . . . . . . . . . 28
Media capacity and sizes for the multi-bin mailbox . . . 30
Media weights and sizes for duplexer . . . . . . . . . . . . . 31
Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Glossy media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Heavy paper stock. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Colored media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Media to avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
EN
Chapter contents
17
Identification (model and serial numbers) . . . . . . . . . . . . . . . 34
Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
External views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Formatter assemblies . . . . . . . . . . . . . . . . . . . . . . . . . 37
Paper handling accessories and options. . . . . . . . . . . 38
Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
FCC regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . 39
Declarations of conformity. . . . . . . . . . . . . . . . . . . . . . 40
VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . 43
EMI statement (Korea). . . . . . . . . . . . . . . . . . . . . . . . . 43
Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . 43
Laser statement for Finland. . . . . . . . . . . . . . . . . . . . . 44
Product information sheet . . . . . . . . . . . . . . . . . . . . . . 45
Toner safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . 45
Ozone safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
18 Chapter 1 - Product information
EN
Printer features
Table 1. Features and optional accessories by printer model
8500 8500 N 8500 DN
Features
Standard DIMM memory 32 MB 32 MB 64 MB
Expandable to 512 MB of DIMM
Internal printer hard disk X
2,000-sheet input unit X
Duplexer X
HP JetDirect 600N internal
print server X X
Optional accessories
1
memory X X X
External (EIO-compatible) printer
hard disk
ROM, or synchronous DRAM DIMMs X X X
Duplexer X X
HP JetDirect 600N internal
print server X
Multi-bin mailbox X
1
To expand the DIMM memory to 512 MB, install 64-MB DIMMs in all eight DIMM slots.
XX
EN
Printer features
19
Table 2. Printer performance
Print speeds
●
●
Text and graphics
resolution
●
Approximate print
speeds
Letter, A4-size
●
Legal, Executive,
11-by-17 inch size
Heavy paper
Transparencies
Fonts
Printer personality
support
User interface and EIO
1
Not available at initial product introduction.
●
●
●
●
●
●
●
●
●
●
24 pages per minute (ppm) black and white (b/w)
6 ppm color
600 dpi resolution
24 ppm b/w; 6 ppm color
12 ppm b/w; 3 ppm color
3.2 ppm b/w; 2.2 ppm color
2.6 ppm b/w; 2.0 ppm color
HP LaserJet 45 TrueType™ font set
PostScript® fonts
Automatic personality switching
PCL1 and PostScript support
Standard ECP or bidirectional parallel cable interface
(IEEE-1284 compliant)
2 enhanced input/output (EIO) slots
Automatic I/O switching
The approximate print speeds offered by this printer might vary from
those listed above because the following factors affect processing
time:
●
complexity and size of graphics
●
I/O configuration
●
computer configuration
●
amount of printer memory
●
network operating system
●
network configuration
●
printer color calibration
20 Chapter 1 - Product information
EN
Specifications
Electrical specifications
Table 3. Electrical specifications
Item 110-volt models 220-volt models
Power requirements 100 to 127 V (+/- 10%)
50/60 Hz (+/- 2 Hz)
Power consumption (typical)
During printing (black and
white)
During printing (color)
During standby
During Power Save mode
During Off mode
Minimum recommended circuit
capacity for typical product
750 W (average)
375 W (average)
190 W (average)
< 45 W
< 2 W
12.0 A at 120 V 6.0 A at 220 V
Operating environment specifications
Table 4. Operating environment specifications
Item Operating Storage
Temperature
Recommended
Allowed
20 to 26° C (68 to 79° F)
15 to 30° C (59 to 86° F)
220 to 240 V (+/- 10%)
50/60 Hz (+/- 2 Hz)
750 W (average)
375 W (average)
190 W (average)
< 45 W
< 2 W
0 to 35° C (32 to 95° F)
-20 to 60° C (-4 to 140° F)
Humidity
Recommended
Allowed
Altitude
Allowed 0 to 3,048 m (0 to 10,000 ft) 0 to 3,048 m (0 to 10,000 ft)
EN
20 to 50% RH
10 to 80% RH
35 to 85% RH
10 to 95% RH
Specifications
21
Acoustic emission specifications
Table 5. Acoustic emissions
Operation position (per ISO 9296, DIN 45635, T.19)
Printing LpA 54 dB(A)
Standby L
A 49 dB(A)
p
Bystander 1 meter (per ISO 7779, DIN 45635, T.19)
Printing LpA 50 dB(A)
Standby L
A 45 dB(A)
p
Sound power (per ISO 9296)
Printing 6.7 B (A)
Standby 6.1 B (A)
Printer dimensions
Table 6. Printer dimensions
Printer Printer with stand
Height
Width
750 mm
30 in
566 mm
22 in
1111 mm
44 in
566 mm
22 in
Printer with 2,000-
sheet input unit and
multi-bin mailbox
1230 mm
48 in
1056 mm
42 in
625 mm
Depth
Weight (with
consumables)
25 in
87 kg
192 lb
22 Chapter 1 - Product information
625 mm
25 in
100 kg
220 lb
625 mm
25 in
118 kg
260 lb
EN
Consumable storage specifications
The life of consumables is greatly affected by their storage
environment. Use the following table to determine shelf life of stored
consumables.
For consumable replacement specifications , see page 105.
Table 7. Consumable storage specifications
Normal (maximum of 2.5 years) 0 to 35° C (32 to 95° F)
Temperature
Severe (maximum of 18 days) High 35 to 40° C (95 to 104° F)
Low 0 to -20° C (32 to -4° F)
Maximum
temperature
change rate
Humidity
Atmospheric
pressure
40 to 15° C (104 to 59° F) within 3 minutes
-20 to 25° C (-4 to 77° F) within 3 minutes
Normal (maximum of 2.5 years) 35 to 85% RH
Severe (maximum of 18 days) High 85 to 95% RH
Low 10 to 35% RH
460 to 760 mm Hg
EN
Specifications
23
Site requirements
General guidelines
Locating and placing the printer correctly are important in maintaining
the performance level that has been set at the factory. In particular,
be sure to adhere to the environmental specifications listed in this
chapter. The following are recommendations for locating and placing
the printer:
●
Install in a well-ventilated, dust-free area.
●
Install on a hard, level surface.
●
Install where the temperature and humidity do not change
abruptly. Do not install near water sources, humidifiers, air
conditioners, refrigerators, or other major appliances.
●
Do not expose the printer to direct sunlight, dust, open flames, or
ammonia fumes.
●
Install the printer away from w alls or other objects. There m ust be
enough space around the printer for proper access and
ventilation (see figure 1 on page 25).
●
Install the printer away from the direct flow of exhaust from air
ventilation systems.
24 Chapter 1 - Product information
EN
Space requirements
1
2
Figure 1. Space requirements
Top view (with optional multi-bin mailbox and 2,000-sheet input
1
unit)
Front view (with optional multi-bin mailbox and 2,000-sheet input
2
unit)
EN
Site requirements
25
Media requirements
Selecting media
Many types of paper and other print media can be used with the
printer, within certain specifications. Using media that does not meet
the specifications outlined in this chapter can increase the incidence
of media jams, contribute to repair and maintenance costs, and cause
premature wear, print quality problems, and problems requiring
service. This service might not be covered by the HP warranty or
service agreements.
Before purchasing media or specialized f orms, test a small quantity in
the printer. Make sure your media supplier obtains and understands
the media specifications in the
Specification Guide
. For ordering information, see page 445.
Note It is possible that media could meet all of the specifications in this
chapter and still not print satisfactorily. This might be caused by
abnormal characteristics of the printing environment, such as extremes
in temperature and humidity.
●
For complete media specifications, see the
Family Paper Specification Guide
●
Use only print media that meet the specifications outlined in this
chapter.
●
Do not try to print unsupported sizes or weights of media or other
unsupported media.
●
Always handle transparencies and glossy media b y their edges to
avoid fingerprints in the image area.
●
Adhesives on any type of media must be compatible with the
printer’s fusing temperatures (approximately 190° C or 374° F).
●
Do not use media that have already passed through the printer or
through a copy machine, even if there is no printing on the page.
●
Recycled media can be used with this printer. Recycled media
must meet the specifications described in this chapter.
HP LaserJet Printer Family Paper
HP LaserJet Printer
.
26 Chapter 1 - Product information
EN
Storing media
Follow these guidelines when stacking and storing media:
Store paper in its ream wrapper until you are ready to use it.
●
Rewrap partially used packages of media before storing.
●
Stack each carton upright and squarely on top of each other.
●
Store envelopes in a protective box to avoid damaging the
●
envelope edges.
Keep stored media away from temperature and humidity
●
extremes.
●
●
●
●
●
store cartons or reams directly on the floor where they will
Do not
absorb humidity. Instead, place cartons on a pallet or on shelves.
store individual reams in any manner that causes them to
Do not
curl or warp along the edges.
stack more than six cartons on top of each other.
Do not
place anything on top of media, regardless of whether the
Do not
media is packaged or unpackaged.
store printed documents in vinyl folders or expose the
Do not
documents to petroleum-based solvents.
EN
Media requirements
27
Media capacity and sizes for input trays
The following table lists the types and sizes of media supported by
each input tray. For best results, use HP LaserJet paper or
conventional white copier paper. The media should be of good quality
and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles,
voids, perforations, and curled or bent edges. For a complete list of
media specifications, see the
Specification Guide
.
Table 8. Media capacity and sizes for input trays
Media size and
Media type
Tray 1
Pape r
Plain
Preprinted
Letterhead
Prepunched
Bond
Recycled
Color
Card stock
Heavy (more
than 28 lb,
2
105 g/m
Glossy
Envelopes B5 (portrait)
Labels A4 (landscape)
Transparencies A4 (landscape)
)
orientation Media weight Maximum capacity
11 by 17 in (portrait)
JIS B4 (portrait)
A3 (portrait)
A4 (portrait)
A5 (portrait)
Custom min. (99 by
190 mm, 3.90 by 7.49 in)
(portrait)
Custom max. (304 by
469 mm, 11.98 by 18.48
in) (portrait)
Executive (portrait)
ISO B5 (portrait)
JIS B4 (portrait)
JIS B5 (portrait)
Letter (landscape)
Legal (landscape)
C5 (portrait)
Commercial #10 (Com10)
(portrait)
DL (portrait)
Double Post Card
(JPOSTD)
Monarch (portrait)
Letter (landscape)
Letter (landscape)
HP LaserJet Printer Family Paper
16 to 58 lb
(60 to 216 g/m
Maximum 24 lb (90 g/m
bond
— Limit to media-fill mark on
4 to 5 mils (0.10 to 0.13
mm) thick*
2
) bond
100 sheets of
20 lb (75 g/m2) bond
Limit to media-fill mark on
the media width guides
2
)
Approximately 10
Limit to media-fill mark on
the media width guides
the media width guides
Limit to media-fill mark on
the media width guides
28 Chapter 1 - Product information
EN