HP LaserJet 5L, 6L, 6L Gold, 6L Pro Service Manual

®®

LaserJet 5L/6L/6L Gold/6L Pro

Printer

Service Manual

English

HP LaserJet 5L/6L/6L Gold/6L Pro Printer

Service Manual _____________

adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Part number: C8060-90903 Second Edition, February 2002

Warranty

The information contained in this document is subject to change without notice.

Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLI ED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information.

Trademark Credits

ENERGY STAR is a U.S. registered service mark of the United States Environmental Protection Agency.

Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A.

Conventions

This is a combined Service Manual for the HP LaserJet 5L, 6L, 6L Gold, and 6L Pro printers. The HP LaserJet 6L Gold shares the same characteristics as the HP LaserJet 6L. For the purposes of this manual, the “HP LaserJet 6L” refers to both the 6L and the 6L Gold.

This manual uses the following conventions:

OLOR is used to emphasize items that are important to the material under discussion.

Bold is used for emphasis, particularly in situations where italic type would be confusing. Italic type is used to indicate related documents or emphasis.

Hint Hints are used to suggest an action that might simplify the process.

Note Notes contain important information set off from the text.

CAUTION Caution messages alert you to the possibility of damage to equipment or loss of data.

WARNING! Warning messages alert you to the possibility of personal injury.

EN 3

4 EN

1 Product information

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

HP LaserJet 6L Gold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Model and serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Parts Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Ordering parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Ordering related documentation . . . . . . . . . . . . . . . . . . . . . . . . 22

Contacting HP to place an order . . . . . . . . . . . . . . . . . . . . . . . 22

Technical assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

HP worldwide sales and service offices . . . . . . . . . . . . . . . . . . 25

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Hardware service during the warranty period. . . . . . . . . . . . . . 28

Hardware service after the warranty period . . . . . . . . . . . . . . . 28

HP LaserJet Toner Cartridge warranty. . . . . . . . . . . . . . . . . . . 29

Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

2 Site requirements

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Site requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printer space requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

The HP C3906A/F Toner Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . 34

Storage conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Storing opened toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . 34

Toner cartridge handling suggestions . . . . . . . . . . . . . . . . . . . 35

3 Operating overview

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Control Panel layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

The Control Panel Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Continuous self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Printing an engine test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

To reset the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents 5

4 Printer maintenance

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Life expectancy of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Toner cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Saving toner with EconoMode . . . . . . . . . . . . . . . . . . . . . . . . .49

Refilled toner cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Cleaning printer components. . . . . . . . . . . . . . . . . . . . . . . . . . .51

Cleaning spilled toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

5 Functional overview

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Basic printer functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

DC Controller/power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Print engine control system . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

Power system (on DC Controller PCA) . . . . . . . . . . . . . . . . . . .56

Formatter system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Read only memory (ROM) . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Random access memory (RAM) . . . . . . . . . . . . . . . . . . . . . . . .58

Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Resolution Enhancement technology (REt) . . . . . . . . . . . . . . . .59

EconoMode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Memory Enhancement technology (MEt). . . . . . . . . . . . . . . . . .59

Enhanced I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Page Protect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

PJL overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Image formation system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Step 1: Drum cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Step 2: Drum conditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Step 3: Image writing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Step 4: Image developing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Step 5: Image transferring . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Step 6: Image fusing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Paper feed system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Paper jam detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Basic sequence of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

6 Removal and replacement

Chapter contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Removal and replacement strategy . . . . . . . . . . . . . . . . . . . . . . . . .70

Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Installing memory cards (DRAM) . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Covers and doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Back Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

EP Door Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Memory Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Main Cover and Paper Input Assembly . . . . . . . . . . . . . . . . . . .77

Internal assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Exit Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Delivery Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Fuser Pressure Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Heating Element. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

6 EN

Pressure Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Face-Up/Face-Down Lever. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Fuser Exit Roller Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Paper Exit Sensor Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Top assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Laser/Scanner Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Pickup Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Paper Feed Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Transfer Roller Guide and Transfer Roller . . . . . . . . . . . . . . . 101

Kick Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Separation Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Subpads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Feed Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Bottom assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Memory Door Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

DC Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Formatter PCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

7 Troubleshooting

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

General troubleshooting flowchart. . . . . . . . . . . . . . . . . . . . . . . . . 116

Paper path and components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

DC Controller diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Printer error troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Priority of errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Printer status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Service and error messages . . . . . . . . . . . . . . . . . . . . . . . . . 123

Image formation troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . 126

Check the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Image defect examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Troubleshooting checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Half self-test functional check. . . . . . . . . . . . . . . . . . . . . . . . . 134

Drum rotation functional check . . . . . . . . . . . . . . . . . . . . . . . . 134

High-voltage power supply check. . . . . . . . . . . . . . . . . . . . . . 135

Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Troubleshooting tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Paper path check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . 139

Main wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

8 Parts and diagrams

Chapter contents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

How to use the part lists and diagrams . . . . . . . . . . . . . . . . . . . . . 144

Ordering parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Ordering consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Accessories and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Common hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Parts diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Appendix A Parts index

Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

EN 7

Appendix B Regulatory information

Laser Safety (U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Laser Statement (Finland) . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Toner safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Ozone emission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

FCC Statement (Class B). . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

VCCI Statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

8 EN

Figures

Figure 1-1 HP LaserJet 5L model and serial numbers . . . . . . . . . . . . . . . . . . . . . . 15

Figure 1-2 HP LaserJet 6L model and serial numbers . . . . . . . . . . . . . . . . . . . . . . 16

Figure 1-3 HP LaserJet 6L Pro model and serial numbers . . . . . . . . . . . . . . . . . . . 17

Figure 1-4 Front/side views of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 1-5 Front door assemblies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Figure 1-6 Back view of the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Figure 2-1 Printer space requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 2-2 Toner cartridge distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Figure 3-1 Self-test page for HP LaserJet 5L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figure 3-2 Self-test page for HP LaserJet 6L . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Figure 3-3 Self-test page for HP LaserJet 6L Pro . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Figure 3-4 Engine test button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Figure 4-1 Five percent text coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Figure 4-2 Static Eliminator Teeth (located in front of the transfer roller) . . . . . . . . 52

Figure 5-1 Printer functional block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Figure 5-2 DC Controller loads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Figure 5-3 EconoMode vs. Normal Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Figure 5-4 Image formation block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Figure 5-5 Simplified paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Figure 5-6 Solenoid and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Figure 5-7 General timing diagram - HP LaserJet 5L . . . . . . . . . . . . . . . . . . . . . . . 67

Figure 5-8 General timing diagram - HP LaserJet 6L and HP LaserJet 6L ProSL . 68

Figure 6-1 Phillips and PosiDriv screwdrivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Figure 6-2 Back Cover removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Figure 6-3 Back Cover removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Figure 6-4 EP Door Assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Figure 6-5 Memory Door removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Figure 6-6 Main Cover and Paper Input Assembly removal . . . . . . . . . . . . . . . . . . 77

Figure 6-7 Control Panel removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Figure 6-8 Exit Roller removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Figure 6-9 Delivery Assembly removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Figure 6-10 Delivery Assembly removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Figure 6-11 Fuser Pressure Plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Figure 6-12 Fuser Pressure Plate replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Figure 6-13 Heating Element removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Figure 6-14 Heating Element removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Figure 6-15 Heating Element removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Figure 6-16 Pressure Roller Guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Figure 6-17 Face-Up/Face-Down Lever replacement . . . . . . . . . . . . . . . . . . . . . . . . 88

Figure 6-18 Fuser Exit Roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Figure 6-19 Paper Exit Sensor Flag replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Figure 6-20 Laser/Scanner Assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Figure 6-21 Solenoid removal (1 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Figure 6-22 Solenoid removal (2 of 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Figure 6-23 Pickup Roller Assembly removal (1 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 94

Figure 6-24 Pickup Roller Assembly removal (2 of 2) . . . . . . . . . . . . . . . . . . . . . . . . 95

Figure 6-25 Paper Pickup Roller Assembly replacement (inside/front view) . . . . . . 96

Figure 6-26 Paper Feed Frame removal (1 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Figure 6-27 Paper Feed Frame removal (2 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Figure 6-28 Paper Feed Frame removal (3 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Figure 6-29 Paper Feed Frame removal (4 of 4) . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Figure 6-30 Transfer Roller Guide and Transfer Roller removal (inside/back view) 101

Contents 9

Figure 6-31 Kick Plate removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Figure 6-32 Kick Plate Spring replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Figure 6-33 Separation Pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Figure 6-34 Subpad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Figure 6-35 Feed Assembly removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Figure 6-36 Feed Assembly removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Figure 6-37 Feed Assembly removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Figure 6-38 Memory Door Guide removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Figure 6-39 Motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Figure 6-40 DC Controller removal (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Figure 6-41 DC Controller removal (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Figure 6-42 DC Controller removal (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Figure 6-43 Formatter Board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Figure 7-1 Paper path and components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Figure 7-2 DC Controller PCA components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Figure 7-3 Heating element resistance check . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Figure 7-4 Engine test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Figure 7-5 Toner cartridge high-voltage connection points (1 of 2) . . . . . . . . . . . .135

Figure 7-6 Toner cartridge high-voltage connection points (2 of 2) . . . . . . . . . . . .136

Figure 7-7 Overriding PS204 and SW101 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

Figure 7-8 Repetitive image defect ruler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Figure 7-9 Main wiring diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

Figure 8-1 Major assembly locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Figure 8-2 Covers and doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Figure 8-3 Internal components (1 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Figure 8-4 Internal components (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Figure 8-5 Internal components (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Figure 8-6 DC Controller/formatter and cables . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Figure 8-7 Pickup Roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Figure 8-8 Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Figure 8-9 Separation Guide assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Figure 8-10 Delivery assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Figure A-1 VCCI statement (Japan) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

10 EN

Tables

Table 1-1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Table 1-2 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Table 1-3 Performance specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Table 1-4 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Table 1-5 Acoustic emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Table 1-6 Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Table 2-1 Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Table 2-2 Printer dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Table 3-1 Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Table 3-2 Control Panel Button usage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Table 4-1 Life expectancy of consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Table 4-2 Cleaning printer components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Table 5-1 Solenoid and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Table 5-2 Printer timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Table 7-1 Printer status messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Table 7-2 Unclearable error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Table 7-3 Service and error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Table 7-3 Service and error messages (Continued 2 of 3) . . . . . . . . . . . . . . . . . . . . . . . .124

Table 7-3 Service and error messages (Continued 3of 3) . . . . . . . . . . . . . . . . . . . . . . . . .125

Table 7-4 High-voltage power supply check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Table 7-5 Paper curl troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Table 7-6 Cable pinouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Table 8-1 Accessories and supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Table 8-2 Common fasteners used in the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Table 8-3 Covers and doors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Table 8-4 Internal components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Table 8-5 Internal components (2 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Table 8-6 Internal components (3 of 3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Table 8-7 DC Controller case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Table 8-8 Pickup Roller assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Table 8-9 Feed assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Table 8-10 Separation Guide assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Table 8-11 Delivery assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Table A-1 Alphabetical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Table A-2 Numerical parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Contents 11

12 EN

1 Product infor mation

Chapter contents

Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Paper capacities and sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

HP LaserJet 6L Gold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Model and serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Product overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Front/side views of the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Front door assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Back view of the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Service approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Parts Exchange Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Ordering parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Ordering related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

HP worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Hardware service during the warranty period. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Hardware service after the warranty period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

HP LaserJet Toner Cartridge warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

EN Chapter contents 13

Printer features

Note All references in this manual to the HP LaserJet 6L printer also apply to the HP LaserJet 6L Gold

printer.

Table 1-1 Printer Features

Feature Description

Print Speed 4 ppm (HP LaserJet 5L); 6 ppm (HP LaserJet 6L/6L Gold and HP LaserJet

6L Pro)

Text and Graphics Resolution 300 or 600 dpi Printer Language Enhanced PCL 5 (or host-based on HP LaserJet 6L/6L Gold) Monthly Usage (pages) 4,000 pages (HP LaserJet 5L); 6,000 pages (HP LaserJet 6L/6L Gold) Memory:

Standard

5L and 6L/6L Gold = 1 MB RAM, 2 MB ROM

6L Pro = 4 MB RAM, 4 MB ROM

Maximum

Capacity Internal Typefaces 26 Scalable Typefaces Standard Interfaces IEEE-1284 parallel Power Control SleepMode Control Pane l 3 LEDs and 1 Control Panel Button EconoMode (toner saving) Yes

1. Print er memor y is optimized with Memory Enhan cement technology (MEt).

2. Not available for the HP LaserJet 6L Pro, 4 MB standard.

3. JEDI A (Japanese Electronic Device Industry Association) is a group of DRAM suppliers who have standardized DRAM and other CMOS products.

5L and 6L/6L Gold = 9 MB total (available in increments of 1, 2, 4, and 8

MB) 5 V JEDIA card

Paper capacities and sizes

Table 1-2 Printer Features

Feature Description

Paper Input Tray Capacity Holds up to 100 sheets of regular weight paper or up to 10 envelopes Paper Output Bin Capacity Holds up to 100 sheets Single Sheet Input Slot 1 Minimum Paper Size 76 mm by 127 mm (3 by 5 inches) Maximum Paper Size 216 mm by 356 mm (8.5 by 14 inches)

14 Product information EN

Identification

HP LaserJet 6L Gold

The HP LaserJet 6L Gold shares the same characteristics as the HP LaserJet 6L. For the purposes this manual, “HP LaserJet 6L” refers to both the 6L and the 6L Gold.

Model and serial

The model number and serial numbers are listed on Identification Labels located on the bottom of the printer. The model number is alphanumeric, such as C3941A for the HP LaserJet 5L printer, C3990A for the HP LaserJet 6L printer, and C8060A for the HP LaserJet 6L Pro printer.

The serial number contains information about the Country of Origin, the Revision Level, the Production Code, and production number of the printer.

The labels also contain power rating and regulatory information.

Figure 1-1 HP LaserJet 5L model and serial numbers

EN Identification 15

Figure 1-2 HP LaserJet 6L model and serial numbers

16 Product information EN

Figure 1-3 HP LaserJet 6L Pro model and serial numbers

EN Identification 17

Specifications

Table 1-3 Performance specifications

Category Specification

Print Speed1: HP LaserJet 5L Print Speed: HP LaserJet 6L Print Speed: HP LaserJet 6L Pro

Monthly Usage (Duty Cycle): HP LaserJet 5L Monthly Usage (Duty Cycle): HP LaserJet 6L Monthly Usage (Duty Cycle): HP LaserJet 6L Pro

Life Expectancy of Toner Cartridge (pages) First Print

HP LaserJet 5L

HP LaserJet 6L

HP LaserJet 6L Pro

1. Actual speed depends on data complexity and software handling efficiency.

2. T oner Cartridge life can be extended by using EconoMode.

4 ppm 6 ppm 6 ppm

4,000 pages 6,000 pages 6,000 pages

2,500 pages at 5% coverage

A4: <23 seconds Letter: <23 seconds

A4: 18 seconds Letter: 18 seconds

Table 1-4 Electrical specifications

Volts Frequency Amps Watts (typical)

120 Vac ± 10% 100 Vac ± 10%

220 Vac ± 10% 240 Vac ± 10%

1. Minimum recommended circuit capacity for product.

2. HP LaserJet 6L Pro operates at 220/240 Volts only.

50/60 Hz ± 2 Hz 50/60 Hz ± 2 Hz

50 Hz ± 2 Hz 50 Hz ± 2 Hz

3.5 @ 120v

1.8 @ 230v Printing = 100 (5L) 150 (6L) 150 (6L Pro)

Printing = 100 (5L) 150 (6L) 150 (6L Pro) SleepMode = 6 (5L) 4 (6L) 4 (6L Pro)

SleepMode = 6 (5L) 4 (6L) 4 (6L Pro)

Table 1-5 Acoustic emissions

During Printing 5.6 Bels Sound Power Level (per ISO 9296) During Standby & SleepMode Silent

18 Product information EN

Product overview

Figure 1-4 Front/side views of the printer

1 Paper Input Support (not present on the HP LaserJet 6L Pro) 2 Paper Output Support (not present on the HP LaserJet 6L Pro) 3 Paper Guides

4 Error (top) Indicator Light 5 Data (middle) Indicator Light 6 Ready (bottom) Indicator Light 7 Control Panel Button 8 Pa per Output Bin 9 Paper Path Lever 10 Serial and Model Number (under printer) 11 Paper Input Tray 12 Single Sheet Input Slot 13 Front Output Slot (face-up)

EN Product overview 19

Figure 1-5 Front door assemblies

14 Paper Release Lever 15 Toner Cartridge Compar tm ent 16 Transfer Roller (do not touch) 17 EP Door

20 Product information EN

Figure 1-6 Back view of the printer

18 Power Cable Connector 19 Parallel Cable Connector 20 Memory Expansion Cover (not present on the HP LaserJet 6L Pro)

2019

EN Product overview 21

Service approach

Repair of the printer normally begins with the use of the printer’s internal diagnostics in conjunction with the troubleshooting procedures in Chapter 7. Once a faulty part is located, repair is generally accomplished by assembly level replacement of Field Replaceable Units (FRUs). Some mechanical assemblies may be repaired at the subassembly level. PCA component replacement is not supported by Hewlett-Packard. Part numbers for all FRUs are located in Chapter 8 of this manual.

Parts Exchange Program

HP offers remanufactured assemblies for some selected parts. These are identified in Chapter 8 and can be ordered through HP’s

Commercial Service and Support Organization-Europe (CSSO-E)

Ordering parts

Field replaceable part numbers are listed in Chapter 8 of this manual. Replacement parts may be ordered from HP's Commercial Service and Support Organization-Americas (CSSO-A), or Commercial Service and Support Organization-Europe (CSSO-E).

Ordering related documentation

Table 1-6 on the following page lists part numbers and where to order related documentation.

Commercial Service and Support Organization-Americas (CSSO-A), or

Contacting HP to place an order

To order parts or related documentation, contact one of the following HP support organizations:

l CSSO-A (Commercial Service and Support Organization-Americas)

(800) 227-8164 (U.S. Only)

l CSSO-E (Commercial Service and Support Organization-Europe)

(49 7031) 142253

Table 1-6 Related documentation

Description Part Number CSSO-A CSSO-E

HP LaserJet Family Quick Reference Service Guide 5021-0369 X X HP LaserJet 5L Printer User’s Ma n ual C3941-90901 X HP LaserJet 6L Printer User’s Ma n ual C3990-90901 X HP LaserJet 6L Pro Printer User’s Guide C8060-90901 HP PCL5 Printer Language Technical Reference Information

Package HP LaserJet Printer Family Paper Specifications Guide 5963-7863 X X LaserJet Basic Hardware Training Course 5961-0880 X X HP LaserJet 5L/6L/6L Gold/6L Pro Service and Support

Documentation and Training CD-ROM

5010-3994 X X

C8060-60102 (English)

C8060-60103 (Simplified Chinese)

22 Product information EN

Technical assistance

HP Customer Care

Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally.

Online Services: for 24hour access to information over your Internet connection, we suggest these services.

Obtaining Software Visit: http://www.hp.com/go/support/ (site is in English)

Australia: +61 3 8877 8000 China: +86 10 6564 5959 Argentina: (541) 778 8380 Mexico: 800-427-6684 Spain: +44 (0) 1429 520 012 Portugal: +44 (0) 1429 890 466 German: +44 (0) 1429 863 353 French (Europe): +44 (0) 1429 863 343 Italian: +44 (0) 1429 890 466 English: +44 (0) 1429 865 511 Canada and US: (661) 257 5565 Taiwan: +888 (2) 2717 0055 Korea: +82 (2) 3270 0805 Greece, Ireland, and the UK: +44 (0) 1429 865 511 Hong Kong SAR, Malaysia, and Singapore: +65 740 4477 India: (91) (11) 682 6035 New Zealand: +64 9 356 6640

HP Direct Ordering for Accessories and Supplies

(U.S. and Canada):

HP Support Assistant compact disc

(U.S., Canada, Singapore, Hong Kong SAR, Malaysia):

HP Service Information

(U.S. and Canada):

World Wide Web URL: For information specific to the HPLaserJet 5L/ 6L6L Gold/6L Pro products:

http://www.hp.com/go/support/ (site is in English)

Call:

Call (1) (800) 538-8787 (U.S.) or (1) (800) 387-3154 (Canada).

This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. T o subscribe to this quarterly service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong SAR, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

To locate HP-authorized dealers, call (1) (800) 243-9816 in the U.S. or (1) (800) 387-3154 in Canada.

EN T echnical assistance 23

Customer Care options worldwide

HP Customer Care and Product Repair Assistance for the U.S. and Canada:

Call (208) 323-2551 in the United States or (905) 206-4663 in Canada Monday through Friday 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the warranty period. However, your standard long-distance phone charges still apply. Have y our system nearby and your serial number ready when calling.

If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-authorized service provider, or call 208-323-2551 for HP centralized service dispatch.

Post-warranty telephone assistance is available to answer your product questions. Call (1) (900) 555-1500 ($2.50* per minute, U.S. only) or call 1-800-999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Monday through Friday from 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time).

Charges begin only when you connect with a support technician. *Prices subject to change.

European HP Customer Care and In-Country/Region Support

Open Monday through Friday 8:30-18:00 CET

HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

Israel: +972 (0)9 9524848 Denmark: +45 39 29 4099 Sweden: +46 (0)8 619 2170 Spain: +34 902 321 123 Portugal: +351 21 3176333 Norway: +47 22 11 62 99 Italy: +39 02 264 10350 Austria: +43 (0) 7114 201080

Germany: +49 (180) 52 58 143 Belgium: +32 (0)2 626 8807

France: +33 (0)1 43 62 3434 Finland: +358 (0)203 47 288 Belgium: +32 (0)2 626 8806 (Dutch)

+32 (0)2 626 8807 (French)

Ireland: +353 (0)1 662 5525 U.K.: +44 (0)171 512 5202 Greece: +30 (0) 16196411

Switzerland: +41 (0)848 80 11 11 English in Europe +44 (0) 171 512 52 02

Switzerland: +41 (0)848 80 11 11

the Netherlands: +31 (0) 20 606 8751

English in other

European countries: +44 (0)171 512 52 02

Open Monday through Friday 8:00-19:00

If you require telephone support, call the number below. If you require additional product repair services, see “HP worldwide sales and service offices.”

Australia: (61) (3) 8877-8000 Hong Kong SAR: 800 96 7729 Malaysia: +60 3 295 2566

Taiwan: +886 (2) 2717 0055 Korea: (82) (2) 3270-0700 Argentina: (541) 778 8380 Mexico (Mexico City): 800-427-6684 Poland: +48 22 519 06 00 Russia and the Ukraine: +7 095 797 3520 (Moscow)

+7 812 346 7997 (St. Petersburg) +7 (380-44) 490-3520 (Ukraine)

China: +86 (0)10 6564 5959 Hong Kong SAR: 800 96 7729 Hungary: +365 (0)1 3821111

In-country/region support

New Zealand: +64 9 356 6640 Singapore: +65 272 5300

24 Product information EN

HP worldwide sales and service offices

Argentina Australia Austria

Hewlett-Packard Argentina Montañeses 2140 1428 Buenos Aires Phone: (54) (1) 787-7115 Fax: (54) (1) 787-7287

Hewlett-Packard Head office Hewlett-Packard Australia Ltd. 31-41 Joseph Street Blackburn, VIC 3130 Phone: (61) (3) 9272-2895 Fax: (61) (3) 898-7831

Service and Support Hewlett-Packard 351 Burwood Hwy Forest Hill VIC 3131 Phone: (61) (3) 8877-5786

Hewlett-Pack a rd GmbH Lieblgasse 1 A-1222 Vienna Phone: (43) (1) 25000-555 Fax: (43) (1) 25000-500

Belgium China Denmark

Hewlett-Packard Belgium S.A. NV Boulevard de la Woluwe-Woluwedal 100-102 B-1200 Brussels Phone: (32) (2) 778-31-11 Fax: (32) (2) 763-06-13

China Hewlett-Packard Co. Ltd. 9/F, HP Building No. 2 Dong San Huan Nan Lu Chao Yang District Beijing 100022, P.R. China Phone: (86 10) 6564 3888

Customer Information Center: Phone: (86 10) 6564-3888 or

(86 10) 6564-5959

Hewlett-Pack ard A/S Kongev ejen 25 DK-3460 Birkerød Denmark Phone: (45) 3929 4099 Fax: (45) 4281-5810

Finland France Germany

Hewlett-Packard Oy Piispankalliontie 17 FIN-02200 Espoo Phone: (358) (9) 887-21 Fax: (358) (9) 887-2477

Hewlett-Packard France 42 Quai du Point du Jour F-92659 Boulogne Cedex Phone: (33) (146) 10-1700 Fax: (33) (146) 10-1705

Hewlett-Pack a rd GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (0) 180 532-6222

(49) (0) 180 525-8143

Fax: (49) (0) 180 531-6122

Greece Hong Kong SAR Hungary

Hewlett-Packard Hellas 62 Kiffisias Av. Polis Center Maroussi 151 25 Athens Greece Phone: (30) (1) 619-6411 Fax: (30) (1) 619-6512

Hewlett-Packard Asia Pacific Ltd 25/F City Plaza One 1111 King’s Road, Taikoo Shing, Hong Kong SAR Phone; (8 52) 2599-7777 Fax: (8 52) 2506-9776

Hardware Repair Center: Phone: (8 52) 2599-7000

Extended Warranty Support: Phone: (8 52) 2599-7000

Customer Information Center: Phone: 8 52) 2599-7066

Hewlett-Packard Magyarország Kft. Neumann János u. 1 H-1111 Budapest Phone: (36) (1) 382-6666 Fax: (36) (1) 382-6777

Hardware Repair Center: Phone: (36) (1) 343-0312

Customer Information Center: Phone: (36) (1) 343-0310

EN T echnical assistance 25

India Indonesia Israel

Hewlett-Packard India Ltd. Chandiwala Estate Maa Anandmai Marg Kalkaji, New Delhi - 110019 Phone: (91 11) 682-6000,

(91 11) 682-6035

Fax: (91 11) 682-6030

Hardware Repair Center and Extended Warranty Support: Phone: (91 11) 682-6042

Customer Information Center: Phone: (91 11) 682-6000 or

(91 11) 682-6035

Hewlett-Packard Berca Servisindo Sentral Senayan 1, 8th floor Jl. Asia Afrika no. 8 Jakarta 10270 Indonesia Phone: (62 21) 350-3408

Hardware Repair Center and Extended Warranty Support: Phone: (62 21) 3483-4567 Fax: (62 21) 352-2048

Customer Information Center: Phone: (62 21) 550-5408

Hewlett-Packard Israel Ltd. 11, Hashlosha St. Tel Aviv 67060 Phone: (972) (3) 5 38 03 00 Fax: (972) (3) 5 38 03 51 Customer Care Center Phone: (972) (9) 9 52 48 48

Italy Korea México

Hewlett-Packard Italiana SpA Via Giuseppe di Vittorio, 9 Cernusco Sul Naviglio I-20063 (Milano) Phone: (39) (2) 921-21 Fax: (39) (2) 921-04473

Hewlett-Packard Korea, Ltd. HP Korea House, 23-6 Yoido-dong, Youngdeungpo-gu, Seoul 150-724, Korea Yoido P.O. Box 595 Phone: (82) (2)2199-0114

Hewlett-Pack ard de México, S.A. de C.V. Prolongación Reforma No. 700 Lomas de Santa Fe 01210 México, D.F. Phone: 01-800-22147 Outside Mexico City Phone: 01 800-90529

Middle-East Region Netherlands New Zealand

Hewlett-Packard Middle-East P.O.-Box 17295 Jebel Ali Free Zone Dubia, UAE Phone: (97) 14 88 15 456 Fax: (97) 14 88 14 529

Hewlett-Packard Nederland BV Startbaan 16 1187 XR Amstelveen Postbox 667 NL-1180 AR Amstelveen Phone: (31) (0) 20 547-6666 Fax: (31) (0) 20 547-7755

Hewlett-Packard (NZ) Limited Ports of Auckland Building Princes Wharf, Quay Street P.O. Box 3860 Auckland Phone: (64) (9) 356-6640 Fax: (64) (9) 356-6620

Hardware Repair Center and Extended Warranty Support: Phone: (64) (9) 0800-733547

Customer Information Center: Phone: (64) (9) 0800-651651

Norway Poland Portugal

Hewlett-Packard Norge A/S Postboks 60 Skøyen Drammensveien 169 N-0212 Oslo Phone: (47) 2273-5600 Fax: (47) 2273-5610

Hewlett-Packard Polska Al. Jerozolimskic 181 02-222 Warszawa Phone: (48-22) 608-7700 Fax: (48-22) 608-76-00

Hewlett-Packard Portugal Quinta da Fonte Edifico Bartolomeu Dias Porto Salvo 2780-667 Oeiras Portugal Phone: (351) (21) 4 82 85 00 Fax: (351) (21) 4 41 70 02

26 Product information EN

Russian Federation Singapore Spain

Hewlett-Packard Company Representative Office Kosmodamianskaya naberezhnaya 52, Building 1 113054 Moscow Phone: (7) (0) 95 797-3500 Fax: (7) (0) 95 797-3501

Hewlett-Packard Singapore (Service) Pte Ltd 438A Alexandra Road Blk A Alexandra Technopark #02-08 Singapore 119967 Phone: (65) 275-3888 Fax: (65) 273-1146

Extended Warranty Support: Phone: (65) 374-6441

Customer Information Center: Phone: (65) 272-5300

Hewlett-Pack ard Española, S.A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) 91-6311600 Fax: (34) 91-6311830

Sweden Switzerland Ukraine

Hewlett-Packard Sverige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 Fax: (46) (8) 444-2666

Hewlett-Packard (Schweiz) AG In der Luberzen 29 CH-8902 Urdorf/Zürich Phone: (41) (0848) 88 44 66 Fax: (41) (1) 735 77 00

Extended Warranty Support: Phone: (41) (0848) 80 11 11

Hewlett-Packard Trading S.A. 14, Bekhterevskiy Pereulok, Block E 04053 Kiev Phone: (380) 44 490 61 20 Fax: (380) 44 490 61 21

United Kingdom

Hewlett-Packard Ltd. Cain Road Bracknell Berkshire RG12 1HN Phone: (44) (0) 8705 47 47 47

Fax: (44) (134) 436-3344

(44) (0) 207 512 5202

EN T echnical assistance 27

Warranty

1 HP warrants to you the end-user customer, that HP hardware, accessories and supplies, will be

free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective.

2 HP warrants to you that HP software will not fail to execute its programming instructions after the

date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media which does not ex ecute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be uninterrupted or error free. HP

products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

4 ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR

PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. Some states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from state to state, province to province, or country to country.

5 THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE

REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Hardware service during the warranty period

If your hardware should fail during the warranty period, HP offers the following support options:

l HP Authorized Service Provider: You can return your printer to a local authorized service dealer. l HP Repair Services: You can return your printer to an HP repair office.

When sending equipment, we recommend insuring the equipment for shipment. Also include a copy of your proof of purchase.

CAUTION Shipping damage as a result of inadequate packaging is the customer’s responsibility . Use the original

packing materials whenever possible.

Hardware service afte r the warranty period

If your hardware fails after the warranty period, contact an authorized Hewlett-P ackard Dealer Repair Center or a designated Hewlett-Packard Repair Center. If you have a Hewlett-Packard Maintenance Agreement, request service under your agreement.

28 Product information EN

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