HP LaserJet 2015 Series Service Manual
HP LaserJet P2015 Series
Service Manual
HP LaserJet P2015 Series
Service Manual
Copyright information
Safety information
Trademark credits
© 2006 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Part number CB366-90905
Edition 1, 10/2006
WARNING!
Potential Shock Hazard
Always follow basic safety precautions
when using this product to reduce risk of
injury from fire or electric shock.
Read and understand all instructions in the
user guide.
Observe all warnings and instructions
marked on the product.
Use only a grounded electrical outlet when
connecting the printer to a power source. If
you do not know whether the outlet is
grounded, check with a qualified electrician.
Do not touch the contacts on the end of
any of the sockets on the printer. Replace
damaged cords immediately.
Unplug this product from wall outlets
before cleaning.
Do not install or use this product near
water or when you are wet.
Install the product securely on a stable
surface.
PostScript® 3™ is a trademark of Adobe
Systems Incorporated.
Microsoft®, Windows®, and Windows XP®
are U.S. registered trademarks of Microsoft
Corporation.
Energy Star® and the Energy Star logo®
are U.S. registered marks of the United
States Environmental Protection Agency.
Install the product in a protected location
where no one can step on or trip over the
power cord and where the power cord will
not be damaged.
If the product does not operate normally,
see the online user guide.
Refer all servicing questions to qualified
personnel.
Information regarding FCC Class B, Parts
15 and 68 requirements can be found in
the user guide.
Table of contents
1 Product information
Product features .................................................................................................................................... 2
HP LaserJet P2015 printer ................................................................................................... 2
HP LaserJet P2015d printer ................................................................................................. 2
HP LaserJet P2015n printer ................................................................................................. 3
HP LaserJet P2015dn printer ............................................................................................... 3
HP LaserJet P2015x printer .................................................................................................. 3
Identify product parts ............................................................................................................................. 4
Control panel ......................................................................................................................................... 6
Supported paper and other media ......................................................................................................... 7
Optimize print quality for media types .................................................................................. 7
Guidelines for using media ................................................................................................... 8
HP media .............................................................................................................. 8
Media to avoid ...................................................................................................... 8
Media that can damage the printer ...................................................................... 8
Paper .................................................................................................................... 9
Labels ................................................................................................................... 9
Label construction ............................................................................... 9
Transparencies .................................................................................................... 9
Envelopes ............................................................................................................. 9
Envelope construction ....................................................................... 10
Envelopes with double-side seams ................................................... 10
Envelopes with adhesive strips or flaps ............................................ 10
Envelope storage ............................................................................... 10
Card stock and heavy media ............................................................................. 11
Card stock construction ..................................................................... 11
Card stock guidelines ........................................................................ 11
Letterhead and preprinted forms ........................................................................ 11
Load media .......................................................................................................................................... 13
Tray 1 ..................................................................................................................................
Tray 2 and optional tray 3 ................................................................................................... 14
Straight-through output path ............................................................................................... 14
Manual feed ........................................................................................................................ 15
Media type and tray loading ................................................................................................ 15
13
2 Installation
Site preparation ................................................................................................................................... 18
Package contents ................................................................................................................................ 19
Install tray 3 ......................................................................................................................................... 20
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Install printer software ......................................................................................................................... 21
Supported operating systems ............................................................................................. 21
Drivers ................................................................................................................................. 21
Installing software on Microsoft® Windows ........................................................................ 22
Installing software on Macintosh OS X V10.2.8, V10.3.9, and V10.4.3 ............................. 23
Uninstaller ........................................................................................................................... 23
Printer information pages .................................................................................................................... 25
Demo page ......................................................................................................................... 25
Configuration page .............................................................................................................. 25
Supplies Status page .......................................................................................................... 25
Network Configuration page ............................................................................................... 25
3 Manage the printer
HP ToolboxFX ..................................................................................................................................... 28
To view HP ToolboxFX ....................................................................................................... 28
Status .................................................................................................................................. 29
Alerts ................................................................................................................................... 30
Help ..................................................................................................................................... 30
Device settings .................................................................................................................... 31
Print settings ....................................................................................................................... 33
Network settings ................................................................................................................. 34
Embedded Web server ........................................................................................................................ 35
Open the embedded Web server ........................................................................................ 35
Status tab ............................................................................................................................ 36
Settings tab ......................................................................................................................... 36
Networking tab .................................................................................................................... 36
Links .................................................................................................................................... 37
Windows printer drivers ...................................................................................... 21
Macintosh printer driver ...................................................................................... 21
Driver downloads ............................................................................................... 21
Set up status alerts ............................................................................................ 30
Set up e-mail alerts ............................................................................................ 30
Device information ............................................................................................. 31
Paper handling ................................................................................................... 32
Print quality ......................................................................................................... 32
Paper types ........................................................................................................ 32
System setup ...................................................................................................... 33
Service ............................................................................................................... 33
Printing ............................................................................................................... 33
PCL 5e ............................................................................................................... 33
PCL 6 ................................................................................................................. 33
PostScript® ........................................................................................................ 34
4 Maintenance
Replace the print cartridge .................................................................................................................. 40
Redistribute toner ................................................................................................................................ 42
Clean the printer .................................................................................................................................. 43
Clean the print-cartridge area ............................................................................................. 43
Clean the printer media path .............................................................................................. 44
Clean the pickup roller (tray 1) ............................................................................................................ 46
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Replace the pickup roller (tray 1) ........................................................................................................ 51
Clean the pickup roller (tray 2) ............................................................................................................ 55
Replace the pickup roller (tray 2) ........................................................................................................ 62
5 Theory of operation
Introduction .......................................................................................................................................... 70
Internal components ............................................................................................................................ 71
Timing .................................................................................................................................................. 73
Engine control system ......................................................................................................................... 74
Laser/scanner system ......................................................................................................................... 76
Pickup/feed/delivery system ................................................................................................................ 77
Image-formation system ...................................................................................................................... 79
6 Removal and replacement
Introduction .......................................................................................................................................... 84
Removal and replacement strategy .................................................................................... 84
Electrostatic discharge ........................................................................................................ 84
Required tools ..................................................................................................................... 84
Before performing service ................................................................................................................... 85
Pre-service procedures ....................................................................................................... 85
Parts removal order ............................................................................................................ 85
Covers ................................................................................................................................................. 86
Left-side cover .................................................................................................................... 86
Right-side cover .................................................................................................................. 86
Back cover .......................................................................................................................... 87
Duplexer tray (HP LaserJet P2015d, P2015dn, and P2015x printers only) ....................... 89
Top cover ............................................................................................................................ 90
Control panel ....................................................................................................................................... 95
Formatter ............................................................................................................................................. 97
Laser/scanner ...................................................................................................................................... 98
Memory-tag-reader assembly .............................................................................................................. 99
Duplex-drive PCA (HP LaserJet P2015d, P2015dn, and P2015x printers only) .............................. 101
Fuser .................................................................................................................................................. 103
Fan .................................................................................................................................... 103
Duplex-drive gears (HP LaserJet P2015d, P2015dn, and P2015x printers only) ............ 104
Duplex solenoid (HP LaserJet P2015d, P2015dn, and P2015x printers only) ................. 106
Fuser ................................................................................................................................. 107
Interlock assembly ............................................................................................................................. 118
ECU ................................................................................................................................................... 119
Main motor ......................................................................................................................................... 126
Pickup and feed assemblies .............................................................................................................. 128
Transfer roller .................................................................................................................... 128
Registration assembly ...................................................................................................... 129
Main gear assembly/tray 2 pickup solenoid ...................................................................................... 130
Print-cartridge door ............................................................................................................................ 134
7 Problem solving
Basic problem solving ........................................................................................................................ 138
Status-light patterns ........................................................................................................................... 140
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Fatal error secondary messages ....................................................................................................... 147
Accessory error secondary messages .............................................................................................. 150
Media problemsolving ........................................................................................................................ 151
Printed page is different from what appeared on screen .................................................................. 153
Garbled, incorrect, or incomplete text ............................................................................... 153
Missing graphics or text, or blank pages .......................................................................... 153
Page format is different from another HP LaserJet printer ............................................... 154
Graphics quality ................................................................................................................ 154
Image problem solving ...................................................................................................................... 155
Light print or faded ............................................................................................................ 155
Toner specks .................................................................................................................... 155
Dropouts ........................................................................................................................... 155
Vertical lines ...................................................................................................................... 156
Gray background .............................................................................................................. 156
Toner smear ...................................................................................................................... 156
Loose toner ....................................................................................................................... 157
Vertical repetitive defects .................................................................................................. 157
Misformed characters ....................................................................................................... 157
Page skew ........................................................................................................................ 158
Curl or wave ...................................................................................................................... 158
Wrinkles or creases .......................................................................................................... 158
Toner scatter outline ......................................................................................................... 159
Clear jams .......................................................................................................................................... 160
Print-cartridge area ........................................................................................................... 160
Input trays ...................................................................................................................
Output bin ......................................................................................................................... 165
Straight-through output path ............................................................................................. 166
Automatic two-sided printing path .................................................................................... 167
Diagnostic resources ......................................................................................................................... 172
Engine test ........................................................................................................................ 172
Continuous self-test .......................................................................................................... 172
Half self-test functional check ........................................................................................... 173
Drum rotation functional check ........................................................................................ 173
Heating element check ..................................................................................................... 173
High-voltage contacts check ............................................................................................. 174
Checking the print cartridge contacts ............................................................ 174
Checking the high-voltage connector assembly ............................................. 175
Network-setup problemsolving .......................................................................................................... 176
Reset the printer ................................................................................................................................ 177
NVRAM initialization ......................................................................................................... 177
Super NVRAM initialization ............................................................................................... 177
Network reset .................................................................................................................... 178
Cold reset .......................................................................................................................... 178
Troubleshooting tools and reference diagrams ................................................................................. 179
Repetitive image defects .................................................................................................. 179
General timing chart ......................................................................................................... 180
Circuit diagram .................................................................................................................. 181
Solenoids .......................................................................................................................... 183
Switches and sensors ....................................................................................................... 184
Rollers and pads ............................................................................................................... 185
...... 162
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8 Parts and diagrams
Order parts and supplies ................................................................................................................... 188
Parts .................................................................................................................................. 188
Related documentation and software ............................................................................... 188
Supplies ............................................................................................................................ 188
Assembly locations ............................................................................................................................ 190
Covers ............................................................................................................................................... 194
Internal assemblies ............................................................................................................................ 198
Alphabetical parts list ......................................................................................................................... 228
Numerical parts list ............................................................................................................................ 239
Appendix A Accessory/Consumable addendum
Consumables and accessories ......................................................................................................... 252
10/100 networking print servers ........................................................................................................ 252
HP print cartridges ............................................................................................................................. 253
HP policy on non-HP print cartridges ............................................................................... 253
Storing print cartridges ...................................................................................................... 253
Print cartridge life expectancy ........................................................................................... 253
Saving toner ...................................................................................................................... 253
DIMMs (memory or font) .................................................................................................................... 254
Install a DIMM ................................................................................................................... 254
Test the DIMM installation ................................................................................................ 256
Remove a DIMM ............................................................................................................... 256
Appendix B Service and support
Hardware service ............................................................................................................................... 260
Extended warranty ............................................................................................................................. 260
Guidelines for repacking the printer .................................................................................................. 261
How to contact HP ............................................................................................................................. 261
Appendix C Printer specifications
Environmental specifications ............................................................................................................. 264
Acoustic emissions ............................................................................................................................ 264
Electrical specifications ..................................................................................................................... 265
Physical specifications ....................................................................................................................... 267
Printer capacities and ratings ................................................................................................
Memory specifications ....................................................................................................................... 268
Port availability ................................................................................................................................... 268
Appendix D Regulatory information
FCC compliance ................................................................................................................................ 270
Declaration of Conformity statements ............................................................................................... 271
Regulatory statements ....................................................................................................................... 272
Laser safety statement ..................................................................................................... 272
Canadian DOC regulations ............................................................................................... 272
Korean EMI statement ...................................................................................................... 272
Laser statement for Finland .............................................................................................. 273
............ 268
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Appendix E Warranty and licensing
Hewlett-Packard limited warranty statement ..................................................................................... 276
Hewlett-Packard software license agreement ................................................................................... 277
Limited warranty for print cartridge .................................................................................................... 278
Index .................................................................................................................................................................. 279
viii ENWW
1 Product information
This chapter provides information on the following topics:
Product features
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Identify product parts
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Control panel
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Supported paper and other media
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Load media
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Product features
The following are the standard configurations for the HP LaserJet P2015 Series printers.
HP LaserJet P2015 printer
27 ppm (Letter-size), 26 ppm (A4-size)
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First page out in as few as 8.5 seconds
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ProRes 1200 (provides fine-line detail at 1200 x 1200 dpi)
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FastRes 1200 600x600x2
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600 dpi (provides 600 x 600 dpi output with Resolution Enhancement Technology [REt] for
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improved text)
50-sheet multipurpose tray (tray 1)
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250-sheet enclosed input tray (tray 2)
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Optional additional 250-sheet input tray (tray 3)
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EconoMode
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Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media
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than the rest of the document
32 MB RAM
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Memory can be upgraded to 288 MB
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3,000-page or 7,000-page print cartridge
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PCL 6, PCL 5e, and HP postscript level 3 emulation (printer automatically determines and
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switches to the appropriate language)
Compatible with USB 2.0 specifications
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Supported by Windows® 98 (printer driver only), Me (printer driver only), 2000, Server 2003
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(printer driver only), XP 32-bit, XP 64-bit (printer driver only)
Supported by Macintosh OS X V10.2.8, V10.3.9, V10.4.3
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On/off switch
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HP ToolboxFX (provides printer status information, troubleshooting information, and printer
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configuration information)
Embedded Web server (EWS) with internal pages that are localized in 16 languages
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45 HP fonts
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35 HP postscript emulation level 3 fonts
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HP LaserJet P2015d printer
The HP LaserJet P2015d printer includes all of the features of the HP LaserJet P2015 plus automatic
two-sided (duplex) printing.
2 Chapter 1 Product information ENWW
HP LaserJet P2015n printer
The HP LaserJet P2015n printer includes all of the features of the HP LaserJet P2015 plus an
HP internal network port.
HP LaserJet P2015dn printer
The HP LaserJet P2015dn printer includes all of the features of the HP LaserJet P2015d plus an
HP internal network port.
HP LaserJet P2015x printer
The HP LaserJet P2015x printer includes all of the features of the HP LaserJet P2015dn plus an
additional 250-sheet input tray (tray 3).
ENWW Product features 3
Identify product parts
The following illustrations identify the components of the HP LaserJet P2015 Series printers. The
HP LaserJet P2015dn model is shown.
Figure 1-1 HP LaserJet P2015dn, front view
1
Output bin
2
Print-cartridge door
3
Tray 1 (50-sheet multipurpose tray)
4
Model number
5
Tray 2 (250-sheet enclosed input tray)
6
On/off switch
7
Print-cartridge-door button
8
Control panel
Figure 1-2 HP LaserJet P2015dn, back view
1
Straight-through output door
2
Power receptacle
4 Chapter 1 Product information ENWW
3
Automatic two-sided-printing media-size selector (duplex models only)
4
HP internal network port (network-ready models only)
5
USB port
6
Rear automatic two-sided path door (duplex models only)
7 Jam-clearing levers
8
Serial number
ENWW Identify product parts 5
Control panel
The printer control panel is comprised of six lights and two buttons. The lights produce patterns that
identify the printer status.
1 Jam light: Indicates that there is a jam in the printer.
2 Toner light: When the print cartridge is low, the Toner light illuminates. When the print cartridge is out of the printer,
the Toner light blinks.
3 Paper out light: Indicates that the printer is out of paper.
4 Attention light: Indicates that the print-cartridge door is open or other errors exist.
5 Ready light: Indicates that the printer is ready to print.
6 Go button and light: Initiates action or indicates status.
7 Cancel button: To cancel the print job that is currently printing, press the Cancel button.
6 Chapter 1 Product information ENWW
Supported paper and other media
The HP LaserJet P2015 Series printer can use a variety of paper and other print media in
accordance with the guidelines in this user guide. Media that does not meet these guidelines might
cause the following problems:
Poor print quality
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Increased jams
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Premature wear on the printer, requiring repair
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For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot
recommend the use of other brands. Because they are not HP products, HP cannot influence or
control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce
satisfactory results. This might be the result of improper handling, unacceptable temperature and
humidity levels, or other variables over which Hewlett-Packard has no control.
Before you purchase a large quantity of media, test the media and make sure that it meets the
requirements specified in this user guide and in HP LaserJet printer family media guide. Download
the guidelines from
CAUTION Using media that does not meet Hewlett-Packard's specifications might cause
problems for the printer, requiring repair. This repair is not covered by the Hewlett-Packard
warranty or service agreements.
http://www.hp.com/support/ljpaperguide/.
Optimize print quality for media types
The HP LaserJet P2015 Series printers provide a number of print modes that allow the unit to adapt
to various media. You can change the print modes on the Paper tab in the printer driver, in
HP ToolboxFX, or in the embedded Web server.
NOTE When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer
pauses between pages and the number of pages per minute decreases.
ENWW Supported paper and other media 7
Table 1-1 Driver print modes
Mode Media type
PLAIN
LIGHT
HEAVY
CARDSTOCK Card stock or thick media
TRANSPARENCY 4-mil, 0.1 Monochrome Overhead Transparencies (OHTs)
ENVELOPE Standard HP LaserJet envelopes
LABEL Standard HP LaserJet labels
BOND Bond paper
ROUGH Rough paper
75 to 104 g/m2 (20 to 27 lb)
Less than 75 g/m2 (20 lb)
90 to 105 g/m2 (24 to 28 lb)
Guidelines for using media
You can print on a variety of media, such as paper (including up to 100% recycled-fiber-content
paper), envelopes, labels, transparencies, and custom-size media. The following are the supported
media sizes:
Minimum: 76 by 127 mm (3 x 5 inches)
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Maximum: 216 by 356 mm (8.5 x 14 inches)
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Properties such as weight, grain, and moisture content are important factors that affect printer
performance and quality. To achieve the best possible print quality, only use high-quality media that
is designed for laser printers.
HP media
HP recommends a variety of media. See the HP LaserJet Printer Family Print Media Guide
http://www.hp.com/support/ljpaperguide/) for a full list.
(
Media to avoid
Do not use paper that is too rough.
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Do not use paper with cutouts or perforations other than standard 3-hole punched paper.
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Do not use multipart or multipage forms.
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Do not use paper that contains a watermark if you are printing solid patterns.
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Media that can damage the printer
Do not use media with staples attached.
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Do not use transparencies designed for inkjet printers or other low-temperature printers. Use
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only transparencies that are specified for use with HP LaserJet printers.
ł Do not use photo paper intended for inkjet printers.
8 Chapter 1 Product information ENWW
Do not use paper that is embossed or coated and is not designed for the temperatures of the
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printer's image fuser. Select media that can tolerate temperatures of 200°C (392°F) for
0.1 second. HP produces a selection of media that is designed for the HP LaserJet P2015
Series printers.
Do not use letterhead paper that uses low temperature dyes or thermography. Preprinted forms
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or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second.
Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors
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when exposed to temperatures of 200°C (392°F) for 0.1 second.
To order HP LaserJet printing supplies, go to
http://www.hp.com/ghp/buyonline.html/ worldwide.
http://www.hp.com/go/ljsupplies/ in the U.S. or to
Paper
For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality
and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
Labels
Print labels from tray 1 by using the straight-through output path.
CAUTION Do not feed a sheet of labels through the printer more than once. The adhesive
degrades during the heat of printing and might damage the printer.
Label construction
When selecting labels, consider the quality of the following components:
Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum
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temperature.
Arrangement: Only use labels with no exposed backing between them. Labels can peel off
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sheets that have spaces between the labels, causing serious jams.
Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any
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direction.
Condition: Do not use labels that have wrinkles, bubbles, or other indications of separation.
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Transparencies
Transparencies must be able to withstand 200°C (392°F), the printer's maximum temperature.
Envelopes
Print envelopes from tray 1 by using the straight-through paper path.
ENWW Supported paper and other media 9
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between
manufacturers but also within a box from the same manufacturer. When selecting envelopes,
consider the following components:
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Weight: The weight of the envelope paper should not exceed 90 g/m
2
(24 lb), or jamming might
result.
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 in.) curl and
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should not contain air. Envelopes that trap air may cause problems. Do not use envelopes that
contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic
materials, stamping, or embossing. Do not use envelopes with adhesives that do not require
moistening, but rely instead on pressure to seal them.
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged.
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Make sure that the envelopes do not have any exposed adhesive.
Sizes: From 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches).
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Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope
rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam
extends all the way to the corner of the envelope as shown in the following illustration.
1 Acceptable envelope construction
2 Unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer: 200°C (392°F). The extra flaps and
strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air
is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
10 Chapter 1 Product information ENWW
Card stock and heavy media
You can print many types of card stock from the paper input tray, including index cards and
postcards. Some card stock performs better than others because its construction is better suited for
feeding through a laser printer.
2
For optimum printer performance, do not use paper heavier than 157 g/m
heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or
excessive mechanical wear.
NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity
and if you use paper with a smoothness rating of 100-180 Sheffield.
Card stock construction
(42 lb). Paper that is too
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Smoothness: 135-157 g/m
100-180 Sheffield. 60-135 g/m
2
(36-42 lb) card stock should have a smoothness rating of
2
(16-36 lb) card stock should have a smoothness rating of
100-250 Sheffield.
Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
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Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged.
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Sizes: Only use card stock within the following size ranges:
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Minimum: 76 x 127 mm (3 x 5 inches)
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Maximum: 216 x 356 mm (8.5 x 14.0 inches)
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Card stock guidelines
Set margins at least 2 mm (0.08 inch) away from the edges.
Letterhead and preprinted forms
Many manufacturers now offer premium paper advertised as laser-compatible or laser-guaranteed.
Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser
modes that are available on some printer models in order to achieve adequate toner adhesion.
NOTE Some page-to-page variation is normal when printing with laser printers. This
variation cannot be observed when printing on plain paper. However, this variation is obvious
when printing on preprinted forms because the lines and boxes are already placed on the page.
To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the
following guidelines:
Avoid using low-temperature inks (the kind used with some types of thermography).
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Use preprinted forms and letterhead paper that have been printed by offset lithography or
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engraving.
Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release
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undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or
oil-based inks meet this requirement.
ENWW Supported paper and other media 11
When the form is preprinted, be careful not to change the moisture content of the paper, and do
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not use materials that change the paper's electrical or handling properties. Seal the forms in
moisture-proof wrap to prevent moisture changes during storage.
Avoid processing preprinted forms that have a finish or coating.
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Avoid using heavily embossed or raised-letterhead papers.
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Avoid papers that have heavily textured surfaces.
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Avoid using offset powders or other materials that prevent printed forms from sticking together.
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12 Chapter 1 Product information ENWW
Load media
The following sections describe how to load media into the different input trays.
CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam
might occur.
Tray 1
Tray 1 is accessed from the front of the printer. The printer prints from tray 1 before attempting to
print from other trays.
Tray 1 holds up to fifty sheets of 75 g/m2 (20 lb) media or ten envelopes, ten transparencies, or ten
cards. You can use tray 1 to print the first page on media different from the remainder of the
document.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed
(crooked on the media). When loading media, adjust the media guides to match the width of the
media that you are using.
ENWW Load media 13
Tray 2 and optional tray 3
Tray 2 and optional tray 3 hold up to 250 pages of 75 g/m2 (20 lb) paper, or fewer pages of heavier
media (25 mm (0.9 inch) or less stack height). Load media with the top forward and the side to be
printed on facing down.
Media guides ensure that the media feeds correctly into the printer and that the print is not skewed.
Tray 2 has side and rear media guides. When loading media, adjust the media guides to match the
length and width of the media that you are using.
NOTE When you add new media, make sure that you remove all of the media from the input
tray and straighten the stack of new media. This reduces jams by preventing multiple sheets
of media from feeding through the printer at one time.
Straight-through output path
Use the straight-through output path when printing envelopes, transparencies, heavy media, or any
media that tends to curl when printed. If you open the straight-through output door before printing
media from tray 1, tray 2, or optional tray 3, the media exits the printer through the straight-through
output path.
NOTE Printed media does not stack when you use the straight-through output path. The
media drops to the surface below unless you remove each sheet as it exits the printer.
14 Chapter 1 Product information ENWW
Manual feed
You can use manual feed when printing mixed media. For example, you can use manual feed to print
an envelope, then a letter, then an envelope, and so on. Load envelopes in tray 1 and load
letterhead into tray 2.
To print using manual feed, open the printer Properties or Printer Setup, and then select Manual
Feed (tray 1) from the Source Tray drop-down list. After you have enabled manual feed, press the
Go button to print.
Media type and tray loading
The HP LaserJet P2015 Series has the following tray priority:
1. Tray 1 (if open)
2. Tray 3 (if attached)
3. Tray 2
Minimum media dimensions are 76 x 127 mm (3 x 5 inches).
Maximum media dimensions are 216 x 356 mm (8.5 x 11 inches).
Table 1-2 Tray 1 media information
Media type Media
specifications
Normal
Envelopes
Labels Standard Up to 10 sheets Labels Side to be printed
Shipping labels Heavy Up to 10 sheets Cardstock Side to be printed
Transparencies 4-mil, 0.1
Heavy
Glossy
Letterhead
75 to 104 g/m
(20 to 27 lb)
Less than 90 g/m
(24 lb)
Monochrome
Overhead
90 to 105 g/m
(24 to 28 lb)
75 to 105 g/m
(20 to 28 lb)
75 to 104 g/m
(20 to 27 lb)
Media quantity Driver settings Paper orientation Output
2
Up to 50 sheets Plain or
unspecified
2
Up to 10
envelopes
Up to 10 sheets Transparencies Side to be printed
2
Up to 10 sheets Light glossy,
2
Up to 10 sheets Light glossy,
2
Up to 10 sheets Letterhead Side to be printed
Envelope Short edge
glossy, or heavy
glossy
glossy, or heavy
glossy
N/A Output bin
leading, flap on
right side facing up
facing up
facing up
facing up
Side to be printed
facing up
Side to be printed
facing up
facing up, top of
page in first
Straight-through
output door
Straight-through
output door
Straight-through
output door
Straight-through
output door
Straight-through
output door
Straight-through
output door
Output bin
Cardstock Up to 10 Up to 10 Cardstock Side to be printed
facing up
Straight-through
output door
ENWW Load media 15
Table 1-3 Tray 2 and optional tray 3 media information
Media type Media
specifications
Normal
75 to 104 g/m
(20 to 27 lb)
Heavy
90 to 105 g/m
(24 to 28 lb)
Transparencies 4-mil, 0.1
Monochrome
Overhead
Letterhead
75 to 104 g/m
(20 to 27 lb)
Media quantity Driver settings Paper orientation Output
2
Up to 250 sheets Plain or
N/A Output bin
unspecified
2
Up to 250 sheets Cardstock N/A Straight-through
Up to 10 sheets Transparencies Side to be printed
face down
2
Up to 250 sheets Letterhead Side to be printed
face down
output door
Straight-through
output door
Normal: output bin
Heavy: straightthrough output
door
16 Chapter 1 Product information ENWW
2 Installation
Site preparation
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Package contents
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Install tray 3
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Install printer software
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Printer information pages
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ENWW 17
Site preparation
Place the printer on a sturdy, level surface that meets the following environmental requirements:
Temperature: 15°C to 32.5°C (59°F to 90.5°F)
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Humidity: 10% to 80% relative humidity (no condensation)
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Exposure: Place away from direct sunlight, open flames, ammonia fumes, and air vents.
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Clearance: Allow sufficient space around the printer for access.
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Ventilation: Ensure that the printer is located in a well-ventilated area.
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18 Chapter 2 Installation ENWW
Package contents
Figure 2-1 Package contents on page 19 shows the package contents for the HP LaserJet P2015
Series printer.
Figure 2-1 Package contents
1 HP LaserJet P2015 Series printer
2 Software and user documentation CD-ROM
3 Power cable
ENWW Package contents 19
Install tray 3
If you have tray 3, install tray 3 as shown.
Figure 2-2 Installing tray 3
After installing tray 3, configure the printer driver to allow printing from tray 3.
1. On the Windows task bar, click Start, click Settings, and then click Printers.
2. Right-click the HP LaserJet P2015 icon.
3. Click Properties.
4. Click the Device Settings tab.
5. Windows 2000/XP: Under Installable Options, change Tray 3 to Installed.
Windows 98/Me: Click Configure, and then select Tray 3 under Optional Paper Sources.
20 Chapter 2 Installation ENWW
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