HP LaserJet 1020 User's Guide
LaserJet 1020
User Guide
HP LaserJet 1020 printer
User Guide
Copyright and License
© Copyright 2015 HP Development Company,
L.P.
Reproduction, adaptation, or translation
without prior written permission is prohibited,
except as allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 12/2016
Trademark credits
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
®
ENERGY STAR
and the ENERGY STAR® mark are
registered U.S. marks.
Table of contents
1 Printer basics ................................................................................................................................................ 1
Quick access to more information ......................................................................................................................... 2
Web links for drivers, software, and support ..................................................................................... 2
HP LaserJet 1020 printer .................................................................................................. 2
User guide links ................................................................................................................................... 2
Where to look for more information ................................................................................................... 2
Printer configuration ............................................................................................................................................. 3
HP LaserJet 1020 printer .................................................................................................................... 3
Walkaround ............................................................................................................................................................ 4
Printer control panel .............................................................................................................................................. 5
Media paths ............................................................................................................................................................ 6
Priority feed slot .................................................................................................................................. 6
Main input tray .................................................................................................................................... 6
Output bin ............................................................................................................................................ 6
Printer connections ............................................................................................................................................... 7
Connecting the USB cable ................................................................................................................... 7
Printer software ..................................................................................................................................................... 8
Supported operating systems ............................................................................................................ 8
Printer software for Windows computers .......................................................................................... 8
To install printer software for all other operating systems ............................................ 8
Printer drivers ...................................................................................................................................... 8
Printer properties (driver) ................................................................................................................... 8
Printer properties online help ............................................................................................................. 9
Print setting priorities ......................................................................................................................... 9
Printer information page .................................................................................................. 9
Printer information page ..................................................................................................................................... 10
Printer Test page ............................................................................................................................... 10
Printer media considerations .............................................................................................................................. 11
Supported media sizes ...................................................................................................................... 11
2 Printing tasks .............................................................................................................................................. 13
Manual feed ......................................................................................................................................................... 14
ENWW iii
Canceling a print job ............................................................................................................................................ 15
Understanding print quality settings .................................................................................................................. 16
Optimizing print quality for media types ............................................................................................................ 17
Guidelines for using media .................................................................................................................................. 18
Paper ................................................................................................................................................. 18
Labels ................................................................................................................................................ 18
Label construction .......................................................................................................... 19
Transparencies .................................................................................................................................. 19
Envelopes .......................................................................................................................................... 19
Envelope construction .................................................................................................... 19
Envelopes with double-side seams ................................................................................ 19
Envelopes with adhesive strips or flaps ......................................................................... 20
Envelope storage ............................................................................................................ 20
Cardstock and heavy media .............................................................................................................. 20
Cardstock construction ................................................................................................... 20
Cardstock guidelines ....................................................................................................... 21
Letterhead and preprinted forms ..................................................................................................... 21
Choosing paper and other media ........................................................................................................................ 22
HP media ........................................................................................................................................... 22
Media to avoid ................................................................................................................................... 22
Media that might damage the printer ............................................................................................... 22
Loading media into the input trays ..................................................................................................................... 24
Priority feed slot ............................................................................................................................... 24
150-sheet main input tray ................................................................................................................ 24
Printing an envelope ........................................................................................................................................... 25
Printing multiple envelopes ................................................................................................................................ 27
Printing on transparencies or labels ................................................................................................................... 29
Printing on letterhead and preprinted forms ..................................................................................................... 30
Printing on custom-size media and cardstock ................................................................................................... 31
Printing on both sides of the paper (manual two-sided printing) ...................................................................... 32
Printing multiple pages on a single sheet of paper (N-up printing) ................................................................... 34
Printing booklets ................................................................................................................................................. 35
Printing watermarks ............................................................................................................................................ 37
3 Maintenance ............................................................................................................................................... 39
Cleaning the printer ............................................................................................................................................. 40
Cleaning the print cartridge area ...................................................................................................... 40
Cleaning the printer media path ....................................................................................................... 41
Changing the pickup roller .................................................................................................................................. 43
Cleaning the pickup roller .................................................................................................................................... 46
Changing the printer separation pad .................................................................................................................. 47
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Redistributing toner ............................................................................................................................................ 49
Changing the print cartridge ............................................................................................................................... 51
4 Problem solving .......................................................................................................................................... 53
Finding the solution ............................................................................................................................................. 54
Step 1: Is the printer set up correctly? .............................................................................................. 54
Step 2: Is the Ready light on? ............................................................................................................ 54
Step 3: Can you print a Printer Test page? ....................................................................................... 54
Step 4: Is the print quality acceptable? ............................................................................................ 55
Step 5: Is the printer communicating with the computer? ............................................................... 55
Step 6: Does the printed page look like you expected? ................................................................... 55
Contact HP support ........................................................................................................................... 55
Status light patterns ............................................................................................................................................ 56
Paper handling problems .................................................................................................................................... 58
Media jam .......................................................................................................................................... 58
Print is skewed (crooked) .................................................................................................................. 58
More than one sheet of media feeds through the printer at one time ............................................ 58
Printer does not pull media from the media input tray ................................................................... 58
Printer curled the media ................................................................................................................... 59
Print job is extremely slow ................................................................................................................ 59
Printed page is different than what appeared on screen ................................................................................... 60
Garbled, incorrect, or incomplete text .............................................................................................. 60
Missing graphics or text, or blank pages .......................................................................................... 60
Page format is different than on another printer ............................................................................ 61
Graphics quality ................................................................................................................................. 61
Printer software problems .................................................................................................................................. 62
Improving print quality ........................................................................................................................................ 63
Light or faded print ........................................................................................................................... 63
Toner specks ..................................................................................................................................... 63
Dropouts ............................................................................................................................................ 63
Vertical lines ...................................................................................................................................... 64
Gray background ............................................................................................................................... 64
Toner smear ...................................................................................................................................... 64
Loose toner ....................................................................................................................................... 65
Vertical repetitive defects ................................................................................................................. 65
Misformed characters ....................................................................................................................... 65
Page skew .......................................................................................................................................... 66
Curl or wave ....................................................................................................................................... 66
Wrinkles or creases ........................................................................................................................... 66
Toner scatter outline ......................................................................................................................... 67
Water droplets on bottom edge ....................................................................................................... 67
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Clearing jams ....................................................................................................................................................... 68
Typical media jam locations ............................................................................................................. 68
Removing a jammed page ................................................................................................................. 68
Appendix A Printer specifications .................................................................................................................... 71
Environmental specifications .............................................................................................................................. 72
Acoustic emissions .............................................................................................................................................. 73
Electrical specifications ....................................................................................................................................... 74
Physical specifications ........................................................................................................................................ 75
Printer capacities and ratings ............................................................................................................................. 76
Memory specifications ......................................................................................................................................... 77
Appendix B Service and support ...................................................................................................................... 79
HP limited warranty statement ........................................................................................................................... 80
UK, Ireland, and Malta ....................................................................................................................... 81
Austria, Belgium, Germany, and Luxemburg .................................................................................... 81
Belgium, France, and Luxemburg ..................................................................................................... 82
Italy .................................................................................................................................................... 83
Spain .................................................................................................................................................. 83
Denmark ............................................................................................................................................ 84
Norway .............................................................................................................................................. 84
Sweden .............................................................................................................................................. 84
Portugal ............................................................................................................................................. 85
Greece and Cyprus ............................................................................................................................. 85
Hungary ............................................................................................................................................. 85
Czech Republic .................................................................................................................................. 86
Slovakia ............................................................................................................................................. 86
Poland ................................................................................................................................................ 86
Bulgaria ............................................................................................................................................. 87
Romania ............................................................................................................................................. 87
Belgium and the Netherlands ........................................................................................................... 87
Finland ............................................................................................................................................... 88
Slovenia ............................................................................................................................................. 88
Croatia ............................................................................................................................................... 88
Latvia ................................................................................................................................................. 88
Lithuania ............................................................................................................................................ 89
Estonia ............................................................................................................................................... 89
Russia ................................................................................................................................................ 89
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement ............................. 90
HP policy on non-HP supplies ............................................................................................................................. 91
HP anticounterfeit Web site ................................................................................................................................ 92
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Data stored on the toner cartridge ..................................................................................................................... 93
End User License Agreement ............................................................................................................................... 94
Customer self-repair warranty service ............................................................................................................... 98
Customer support ................................................................................................................................................ 99
Appendix C Environmental product stewardship program ............................................................................... 101
Protecting the environment .............................................................................................................................. 102
Ozone production .............................................................................................................................................. 102
Power consumption .......................................................................................................................................... 102
Toner consumption ........................................................................................................................................... 102
Paper use ........................................................................................................................................................... 103
Plastics ............................................................................................................................................................... 103
HP LaserJet print supplies ................................................................................................................................. 103
Paper .................................................................................................................................................................. 103
Material restrictions .......................................................................................................................................... 103
Disposal of waste equipment by users (EU and India) ..................................................................................... 103
Electronic hardware recycling ........................................................................................................................... 104
Brazil hardware recycling information ............................................................................................................. 104
Chemical substances ......................................................................................................................................... 104
Product Power Data per European Union Commission Regulation 1275/2008 .............................................. 104
Restriction on Hazardous Substances statement (India) ................................................................................. 104
Restriction on Hazardous Substances statement (Turkey) ............................................................................. 104
Restriction on Hazardous Substances statement (Ukraine) ............................................................................ 105
Substances Table (China) .................................................................................................................................. 105
SEPA Ecolabel User Information (China) ........................................................................................................... 105
The regulation of the implementation on China energy label for printer, fax, and copier ............................. 106
Material Safety Data Sheet (MSDS) ................................................................................................................... 106
EPEAT ................................................................................................................................................................. 106
For more information ........................................................................................................................................ 106
Appendix D Regulatory information ............................................................................................................... 107
Regulatory statements ..................................................................................................................................... 108
FCC regulations ............................................................................................................................... 108
Canada - Industry Canada ICES-003 Compliance Statement ......................................................... 108
EMC statement (Korea) ................................................................................................................... 108
Power cord instructions .................................................................................................................. 108
Laser safety ..................................................................................................................................... 108
Laser statement for Finland ........................................................................................................... 109
GS statement (Germany) ................................................................................................................ 110
Eurasian Conformity (Belarus, Kazakhstan, Russia) ...................................................................... 110
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Appendix E HP parts and accessories .............................................................................................................. 111
Ordering supplies .............................................................................................................................................. 112
Using HP print cartridges .................................................................................................................................. 113
HP policy on non-HP print cartridges ............................................................................................. 113
HP anticounterfeit Web site ............................................................................................................ 113
Storing print cartridges ................................................................................................................... 113
Print cartridge life expectancy ....................................................................................................... 113
Saving toner .................................................................................................................................... 114
Index ........................................................................................................................................................... 115
viii ENWW
1 Printer basics
This chapter provides information on the following topics:
●
Quick access to more information
●
Printer configuration
●
Walkaround
●
Printer control panel
●
Media paths
●
Printer connections
●
Printer software
●
Printer information page
●
Printer media considerations
ENWW 1
Quick access to more information
The following sections provide resources for additional information about the HP LaserJet 1020 printer.
Web links for drivers, software, and support
If you need to contact HP for service or support, use one of the following links.
HP LaserJet 1020 printer
●
In the United States, see
●
In other countries/regions, see
http://www.hp.com/support/lj1020/.
http://www.hp.com/.
User guide links
●
Walkaround on page 4 (location of printer components)
●
Changing the print cartridge on page 51
●
Problem solving on page 53
●
Ordering supplies on page 112
Where to look for more information
●
CD user guide: Detailed information on using and troubleshooting the printer. Available on the CD-ROM
that came with the printer.
●
Online Help: Information on printer options that are available from within printer drivers. To view a Help
file, access the online Help through the printer driver.
●
HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available at
http://www.hp.com/support/lj1020/. Once connected, select Manuals.
2 Chapter 1 Printer basics ENWW
Printer configuration
Below is the standard configuration for the HP LaserJet 1020 printer.
HP LaserJet 1020 printer
●
14 pages per minute (ppm) for A4 media and 15 ppm for letter media
●
First page out in as few as 10 seconds
●
FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement
technology [REt])
●
150-sheet main input tray
●
Priority feed slot
●
100-sheet output capacity
●
EconoMode (saves toner)
●
Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than rest
of the document
●
2 MB RAM
●
2,000-page print cartridge
●
USB 2.0 High Speed
●
Power switch
ENWW Printer configuration 3
Walkaround
The following illustrations identify the components of the HP LaserJet 1020 printer.
1 Attention light
2 Ready light
3 Print cartridge door
4 Output media support
5 Priority feed slot
6 150-sheet main input tray
7 Output bin
1 On/off switch
2 Power receptacle
3 USB port
4 Chapter 1 Printer basics ENWW
Printer control panel
The printer control panel is composed of two lights. These lights produce patterns that identify your printer's
status.
1 Attention light: Indicates that the printer media input trays are empty, the print cartridge door is open, the print cartridge is
missing, or other errors. See
2 Ready light: Indicates that the printer is ready to print.
Printer information page on page 10 for more information.
NOTE: See Status light patterns on page 56 for a description of the light patterns.
ENWW Printer control panel 5
Media paths
The following sections describe the input trays and output bin.
Priority feed slot
You should use the priority feed slot when feeding one sheet of paper, envelope, postcard, label, or
transparency. You can also use the priority feed slot to print the first page on different media than the rest of
the document.
Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked
on the media). When loading media, adjust the media guides to match the width of the media that you are
using.
See Choosing paper and other media on page 22 for more information about media types.
Main input tray
The main input tray, accessed from the front of the printer, holds up to 150 sheets of 20-lb paper or other
media. For information about media specifications, see
Media guides ensure the media is correctly fed into the printer and the print is not skewed (crooked on the
media). The main input tray has both side and front media guides. When loading media, adjust the media
guides to match the length and width of the media that you are using.
Output bin
Printer capacities and ratings on page 76.
The output bin is located on the top of the printer. Printed media is collected here in the correct sequence.
The output media support provides improved stacking for large print jobs.
6 Chapter 1 Printer basics ENWW
Printer connections
The HP LaserJet 1020 printer supports USB 2.0 High Speed connections.
Connecting the USB cable
1. Plug the USB cable into the printer.
2. Plug the other end of the USB cable into the computer when prompted to do so during the software
installation.
ENWW Printer connections 7
Printer software
The following sections describe the supported operating systems and the software that is provided with the
HP LaserJet 1020 printer.
NOTE: Not all software is available in all languages.
Supported operating systems
The printer comes with software for the following operating systems:
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit and 64-bit)
●
Windows 7 (32-bit and 64-bit)
●
Windows Server 2003 (32-bit and 64-bit)
For more information about upgrading from Windows 2000 Server to Windows Server 2003, using
Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go
http://www.microsoft.com/.
to
Printer software for Windows computers
The following sections provide instructions for installing the printer software on various Windows operating
systems and the software that is available to all users of the printer.
To install printer software for all other operating systems
Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the on-screen
installation instructions.
NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type Z:
\setup (where Z is your CD drive letter), and click OK.
Printer drivers
A printer driver is the software component that provides access to printer features and provides the means
for the computer to communicate with the printer.
Printer properties (driver)
Printer properties control the printer. You can change the default settings, such as media size and type,
printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can
access the printer properties in the following ways:
●
Through the software application that you are using to print. This only changes the settings for the
current software application.
●
Through the Windows operating system. This changes the default settings for all future print jobs.
NOTE: Because many software applications use a different method of accessing the printer properties,
the following section describes the most common methods used in Windows Vista, 7, and Windows XP.
8 Chapter 1 Printer basics ENWW
To only change the settings for the current software application
NOTE: Although the steps can vary between software applications, this is the most common method.
1. From the File menu in the software application, click Print.
2. On the Print dialog, click Properties.
3. Change the settings, and click OK.
To change the default settings for all future print jobs in Windows
1. Windows Vista and Windows 7: Click Start, click Control Panel, and then in the category for Hardware
and Sound click Printer.
Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, and then click
Printers and Faxes.
Windows XP and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings,
and then click Printers.
2. Right-click the driver icon, and then select Printing Preferences.
Printer properties online help
The printer properties (driver) online help includes specific information about the functions in the printer
properties. This online help guides you through the process of changing your printer's default settings. For
some drivers, online help gives instructions on using context-sensitive help. Context-sensitive help describes
the options for the driver feature you are currently accessing.
To access the printer properties online help
1. From the software application, click File, and then click Print.
2. Click Properties, and then click Help.
Print setting priorities
There are two ways to change print settings for this printer: in the software application or in the printer
driver. Changes made in the software application override settings changed in the printer driver. Within a
software application, changes made in the Page Setup dialog box override changes made in the Print dialog
box.
Printer information page
If a particular print setting can be changed in more than one of the ways listed above, use the method that
has the highest priority.
ENWW Printer software 9
Printer information page
The Printer Test page is a printer information page that resides within the memory of the printer. During
installation you can choose to print the Printer Test page. If the page prints, you correctly installed the
printer.
Printer Test page
The Printer Test page contains information about printer driver and port settings. The page also contains
information about the printer name and model, computer name, and so on. You can print the Printer Test
page from the printer driver.
10 Chapter 1 Printer basics ENWW
Printer media considerations
HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cut-sheet
paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper.
Properties such as weight, grain, and moisture content are important factors affecting printer performance
and output quality.
The printer can use a variety of paper and other print media in accordance with the guidelines in this user
guide. Media that does not meet these guidelines might cause the following problems:
●
Poor print quality
●
Increased media jams
●
Premature wear on the printer, requiring repair
For best results, use only HP brand paper and print media. HP Company cannot recommend the use of other
brands. Because they are not HP products, HP cannot influence or control their quality.
It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory
results. This might be the result of improper handling, unacceptable temperature and humidity levels, or
other variables over which HP has no control.
Before purchasing a large quantity of media, make sure that it meets the requirements specified in this user
guide and in the HP LaserJet printer family print media guide. The guidelines can be downloaded from
http://www.hp.com/support/ljpaperguide/ or see Ordering supplies on page 112 for more information about
ordering the guidelines. Always test media before you purchase a large quantity.
CAUTION: Using media that does not meet HP's specifications might cause problems for the printer,
requiring repair. This repair is not covered by the HP warranty or service agreements.
Supported media sizes
For information about supported media sizes, see Printer capacities and ratings on page 76.
ENWW Printer media considerations 11
12 Chapter 1 Printer basics ENWW
2 Printing tasks
This chapter provides information on the following topics:
●
Manual feed
●
Canceling a print job
●
Understanding print quality settings
●
Optimizing print quality for media types
●
Guidelines for using media
●
Choosing paper and other media
●
Loading media into the input trays
●
Printing an envelope
●
Printing multiple envelopes
●
Printing on transparencies or labels
●
Printing on letterhead and preprinted forms
●
Printing on custom-size media and cardstock
●
Printing on both sides of the paper (manual two-sided printing)
●
Printing multiple pages on a single sheet of paper (N-up printing)
●
Printing booklets
●
Printing watermarks
ENWW 13
Manual feed
You can use manual feed when printing mixed media, for example, an envelope, then a letter, then an
envelope, and so on. Feed an envelope into the priority feed slot and load letterhead into the main input tray.
To print using manual feed
1. Access the printer properties (or printing preferences in Windows 2000 and XP). See
(driver) on page 8 for instructions.
2. On the Paper/Quality tab, select Manual Feed from the Source is drop-down list.
3. Feed media into the priority feed slot, and click Continue.
Printer properties
14 Chapter 2 Printing tasks ENWW
Canceling a print job
You can cancel a print job from a software application or a print queue.
To stop the printer immediately, remove the remaining paper from the printer. After the printer stops, use
one of the following options.
●
Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the
print job.
●
Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,
delete the job there. Click Start, Settings, and Printers or Printers and Faxes. Double-click the
HP LaserJet 1020 icon to open the window, select your print job, and click Delete or Cancel.
If the status lights on the control panel continue to blink after you cancel a print job, the computer is still
sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes
sending data. The printer will return to the Ready state.
ENWW Canceling a print job 15
Understanding print quality settings
Print quality settings affect how light or dark the print is on the page and the style in which the graphics are
printed. You can also use the print quality settings to optimize the print quality for a specific media type. See
Optimizing print quality for media types on page 17 for more information.
You can change the settings in the printer properties to accommodate the types of jobs you are printing. The
following are the settings:
●
FastRes 1200: This setting provides 1200 dpi effective output quality (600 x 600 x 2 dpi with
HP Resolution Enhancement technology [REt]).
●
600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology (REt) for
improved text.
●
EconoMode (Save Toner): Text is printed using less toner. This setting is useful when you are printing
drafts. You can turn on this option independently of other print quality settings.
1. Access the printer properties (or printing preferences in Windows 2000 and XP). See
(driver) on page 8 for instructions.
2. On the Finishing tab, select the print quality setting you want to use.
NOTE: Not all printer features are available in all drivers or operating systems. See the printer properties
(driver) online Help for information about the availability of features for that driver.
NOTE: To change the print quality settings for all future print jobs, access the properties through the Start
menu in the Windows task bar. To change the print quality settings only for the current software application,
access the properties through the Print Setup menu in the application you are using to print. See
properties (driver) on page 8 for more information.
Printer properties
Printer
16 Chapter 2 Printing tasks ENWW
Optimizing print quality for media types
Media type settings control the temperature of your printer's fuser. You can change the settings for the
media that you are using to optimize the print quality.
The HP LaserJet 1020 printer provides a number of print modes that allow the unit to adapt more specifically
to the printer's media environment. The following tables provide an overview of the driver print modes.
NOTE: When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses between
pages and the number of pages per minute decreases.
Table 2-1 Driver print default modes
Mode Media
PLAIN
LIGHT
HEAVY
CARDSTOCK Cardstock or thick media
TRANSPARENCY 4-mil, 0.1 monochrome overhead transparencies (OHTs)
ENVELOPE Standard envelopes
LABEL Standard HP LaserJet labels
75 to 104 g/m
< 75 g/m
90 to 105 g/m
2
(20 lb)
2
(20 to 27 lb)
2
(24 to 28 lb)
BOND Bond paper
ROUGH Rough paper
COLOR Plain media
LETTERHEAD Plain media
PREPRINTED Plain media
PREPUNCHED Plain media
RECYCLED Plain media
VELLUM Plain media
ENWW Optimizing print quality for media types 17
Guidelines for using media
The following sections provide guidelines and instructions for printing on transparencies, envelopes, and
other special media. Guidelines and specifications are included to help you select media that optimizes print
quality and avoid media that might cause jams or damage the printer.
Paper
For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality and free
of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.
If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the
package of paper.
Some paper causes print quality problems, jamming, or damage to the printer.
Table 2-2 Paper usage
Symptom Problem with paper Solution
Poor print quality or toner adhesion
Problems with feeding
Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof
Increased gray background shading Might be too heavy Use lighter paper.
Excessive curl
Problems with feeding
Jamming or damage to printer Cutouts or perforations Do not use paper with cutouts or
Problems with feeding Ragged edges Use good quality paper.
Too moist, too rough, too smooth, or
embossed
Faulty paper lot
Too moist, wrong grain direction, or shortgrain construction
Try another kind of paper between
100-250 Sheffield and 4-6% moisture
content.
Check the printer and make sure that the
appropriate media type has been selected.
wrapping.
Use long-grain paper.
Check the printer and make sure that the
appropriate media type has been selected.
perforations.
NOTE: The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or
preprinted forms use inks that are compatible with the printer temperature. The printer's maximum
temperature is 200°C (392°F) for 0.1 second.
Do not use letterhead that is printed with low-temperature inks, such as those used in some types of
thermography.
Do not use raised letterhead.
Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only
transparencies that are specified for use with HP LaserJet printers.
Labels
HP recommends that you print labels from the priority feed slot.
18 Chapter 2 Printing tasks ENWW
CAUTION: Do not feed a sheet of labels through the printer more than once. The adhesive degrades and
might damage the printer.
Label construction
When selecting labels, consider the quality of the following components:
●
Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum
temperature.
●
Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that
have spaces between the labels, causing serious jams.
●
Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any direction.
●
Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.
Transparencies
Transparencies must be able to withstand the printer's maximum temperature of 200°C (392°F).
Envelopes
HP recommends that you print envelopes from the priority feed slot.
Envelope construction
Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers,
but also within a box from the same manufacturer. Successful printing on envelopes depends upon the
quality of the envelopes. When selecting envelopes, consider the following components:
●
Weight: The weight of the envelope paper should not exceed 90 g/m
●
Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inches) curl and
should not contain air. Envelopes that trap air might cause problems. Do not use envelopes that contain
clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic materials,
stamping, or embossing. Do not use envelopes with adhesives that do not require moistening, but rely
instead on pressure to seal them.
●
Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure
that the envelopes do not have any exposed adhesive.
●
Sizes: The envelope sizes range from 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm (7 x 10 inches).
Envelopes with double-side seams
An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than
diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to
the corner of the envelope as shown in the following illustration.
2
(24 lb) or jamming might result.
ENWW Guidelines for using media 19
1 acceptable envelope construction
2 unacceptable envelope construction
Envelopes with adhesive strips or flaps
Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use
adhesives compatible with the heat and pressure in the printer. The printer's maximum temperature is 200°C
(392°F). The extra flaps and strips might cause wrinkling, creasing, or jams.
Envelope storage
Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is
trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.
Cardstock and heavy media
You can print many types of cardstock from the media input trays, including index cards and postcards. Some
cardstock performs better than others because its construction is better suited for feeding through a laser
printer.
For optimum printer performance, do not use paper heavier than 157 g/m
2
(42 lb). Paper that is too heavy
might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive
mechanical wear.
NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use
paper with a smoothness rating of 100-180 Sheffield.
Cardstock construction
●
Smoothness: The 135-157 g/m
100-180 Sheffield; 60-135 g/m
100-250 Sheffield.
●
Construction: Cardstock should lie flat with less than 5 mm (0.2 inches) of curl.
●
Condition: Make sure that the cardstock is not wrinkled, nicked, or otherwise damaged.
●
Sizes: Only use cardstock within the following size ranges:
20 Chapter 2 Printing tasks ENWW
2
(36-42 lb) cardstock should have a smoothness rating of
2
(16-36 lb) cardstock should have a smoothness rating of
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