HP LaserJet 1020 User Manual

Download

HP LaserJet 1020

User Guide

HP LaserJet 1020 printer

User Guide

Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws.

Part number: Q5911-90949

Edition 2, 06/2010

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Trademark credits

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Table of contents

1 Printer basics .................................................................................................................................................. 1

Quick access to more information ........................................................................................................ 2

Web links for drivers, software, and support ........................................................................ 2

HP LaserJet 1020 printer .................................................................................... 2

User guide links ................................................................................................................... 2

Where to look for more information ..................................................................................... 2

Printer configuration ............................................................................................................................. 3

HP LaserJet 1020 printer ..................................................................................................... 3

Walkaround .......................................................................................................................................... 4

Printer control panel ............................................................................................................................. 5

Media paths .......................................................................................................................................... 6

Priority feed slot ................................................................................................................... 6

Main input tray ..................................................................................................................... 6

Output bin ............................................................................................................................ 6

Printer connections ............................................................................................................................... 7

Connecting the USB cable ................................................................................................... 7

Printer software .................................................................................................................................... 8

Supported operating systems .............................................................................................. 8

Printer software for Windows computers ............................................................................. 8

To install printer software for all other operating systems ................................... 8

Printer drivers ...................................................................................................................... 8

Printer properties (driver) ..................................................................................................... 8

Printer properties online help ............................................................................................... 9

Print setting priorities ........................................................................................................... 9

Printer information page ...................................................................................... 9

Printer information page ..................................................................................................................... 10

Printer Test page ............................................................................................................... 10

Printer media considerations .............................................................................................................. 11

Supported media sizes ...................................................................................................... 11

2 Printing tasks ................................................................................................................................................ 13

Manual feed ........................................................................................................................................ 14

Canceling a print job ........................................................................................................................... 15

Understanding print quality settings ................................................................................................... 16

ENWW iii

Optimizing print quality for media types ............................................................................................. 17

Guidelines for using media ................................................................................................................. 18

Paper ................................................................................................................................. 18

Labels ................................................................................................................................ 18

Label construction ............................................................................................. 19

Transparencies .................................................................................................................. 19

Envelopes .......................................................................................................................... 19

Envelope construction ....................................................................................... 19

Envelopes with double-side seams ................................................................... 19

Envelopes with adhesive strips or flaps ............................................................ 20

Envelope storage .............................................................................................. 20

Cardstock and heavy media .............................................................................................. 20

Cardstock construction ...................................................................................... 20

Cardstock guidelines ......................................................................................... 21

Letterhead and preprinted forms ....................................................................................... 21

Choosing paper and other media ....................................................................................................... 22

HP media ........................................................................................................................... 22

Media to avoid ................................................................................................................... 22

Media that might damage the printer ................................................................................. 22

Loading media into the input trays ..................................................................................................... 24

Priority feed slot ................................................................................................................. 24

150-sheet main input tray .................................................................................................. 24

Printing an envelope ........................................................................................................................... 25

Printing multiple envelopes ................................................................................................................ 27

Printing on transparencies or labels ................................................................................................... 29

Printing on letterhead and preprinted forms ....................................................................................... 30

Printing on custom-size media and cardstock .................................................................................... 31

Printing on both sides of the paper (manual two-sided printing) ........................................................ 32

Printing multiple pages on a single sheet of paper (N-up printing) ..................................................... 34

Printing booklets ................................................................................................................................. 35

Printing watermarks ............................................................................................................................ 37

3 Maintenance .................................................................................................................................................. 39

Cleaning the printer ............................................................................................................................ 40

Cleaning the print cartridge area ....................................................................................... 40

Cleaning the printer media path ......................................................................................... 41

Changing the pickup roller .................................................................................................................. 43

Cleaning the pickup roller ................................................................................................................... 46

Changing the printer separation pad .................................................................................................. 47

Redistributing toner ............................................................................................................................ 49

Changing the print cartridge ............................................................................................................... 51

iv ENWW

4 Problem solving ............................................................................................................................................ 53

Finding the solution ............................................................................................................................ 54

Step 1: Is the printer set up correctly? ............................................................................... 54

Step 2: Is the Ready light on? ............................................................................................ 54

Step 3: Can you print a Printer Test page? ....................................................................... 54

Step 4: Is the print quality acceptable? .............................................................................. 55

Step 5: Is the printer communicating with the computer? .................................................. 55

Step 6: Does the printed page look like you expected? ..................................................... 55

Contact HP support ........................................................................................................... 55

Status light patterns ............................................................................................................................ 56

Paper handling problems ................................................................................................................... 58

Media jam .......................................................................................................................... 58

Print is skewed (crooked) .................................................................................................. 58

More than one sheet of media feeds through the printer at one time ................................ 58

Printer does not pull media from the media input tray ....................................................... 58

Printer curled the media ..................................................................................................... 59

Print job is extremely slow ................................................................................................. 59

Printed page is different than what appeared on screen .................................................................... 60

Garbled, incorrect, or incomplete text ................................................................................ 60

Missing graphics or text, or blank pages ........................................................................... 60

Page format is different than on another printer ................................................................ 61

Graphics quality ................................................................................................................. 61

Printer software problems .................................................................................................................. 62

Improving print quality ........................................................................................................................ 63

Light or faded print ............................................................................................................. 63

Toner specks ..................................................................................................................... 63

Dropouts ............................................................................................................................ 63

Vertical lines ...................................................................................................................... 64

Gray background ............................................................................................................... 64

Toner smear ...................................................................................................................... 64

Loose toner ........................................................................................................................ 65

Vertical repetitive defects ................................................................................................... 65

Misformed characters ........................................................................................................ 65

Page skew ......................................................................................................................... 66

Curl or wave ....................................................................................................................... 66

Wrinkles or creases ........................................................................................................... 66

Toner scatter outline .......................................................................................................... 67

Water droplets on bottom edge ......................................................................................... 67

Clearing jams ..................................................................................................................................... 68

Typical media jam locations ............................................................................................... 68

Removing a jammed page ................................................................................................. 68

ENWW v

Appendix A Printer specifications ................................................................................................................. 71

Environmental specifications .............................................................................................................. 72

Power consumption, electrical specifications, and acoustic emissions .............................................. 73

Physical specifications ....................................................................................................................... 74

Printer capacities and ratings ............................................................................................................. 75

Memory specifications ........................................................................................................................ 76

Appendix B Regulatory information .............................................................................................................. 77

FCC compliance ................................................................................................................................. 78

Declaration of Conformity statement .................................................................................................. 79

Regulatory statements ....................................................................................................................... 80

Laser safety ....................................................................................................................... 80

Canadian DOC regulations ................................................................................................ 80

EMC statement (Korea) ..................................................................................................... 80

Laser statement for Finland ............................................................................................... 80

Substances Table (China) ................................................................................................. 81

Environmental product stewardship program ..................................................................................... 82

Protecting the environment ................................................................................................ 82

Ozone production .............................................................................................................. 82

Power consumption ........................................................................................................... 82

Toner consumption ............................................................................................................ 82

Paper use .......................................................................................................................... 82

Plastics .............................................................................................................................. 82

HP LaserJet print supplies ................................................................................................. 82

Return and recycling instructions ....................................................................................... 83

United States and Puerto Rico .......................................................................... 83

Multiple returns (more than one cartridge) ....................................... 83

Single returns ................................................................................... 83

Shipping ............................................................................................ 83

Non-U.S. returns ............................................................................................... 84

Paper ................................................................................................................................. 84

Material restrictions ............................................................................................................ 84

Disposal of waste equipment by users in private households in the European Union ...... 84

Chemical substances ......................................................................................................... 84

Material Safety Data Sheet (MSDS) .................................................................................. 84

For more information ......................................................................................................... 84

Material safety data sheet .................................................................................................................. 86

Appendix C Warranty and licensing .............................................................................................................. 87

Hewlett-Packard limited warranty statement ...................................................................................... 88

Hewlett-Packard software license agreement .................................................................................... 89

Print cartridge limited warranty ........................................................................................................... 90

vi ENWW

Appendix D HP parts and accessories .......................................................................................................... 91

Ordering supplies ............................................................................................................................... 92

Using HP print cartridges ................................................................................................................... 93

HP policy on non-HP print cartridges ................................................................................. 93

Storing print cartridges ....................................................................................................... 93

Print cartridge life expectancy ............................................................................................ 93

Saving toner ....................................................................................................................... 93

Appendix E Service and support .................................................................................................................... 95

Availability of support and service ...................................................................................................... 96

Customer self-repair warranty service ............................................................................... 96

Guidelines for repacking the printer ................................................................................................... 97

How to contact HP .............................................................................................................................. 98

Index ................................................................................................................................................................... 99

ENWW vii

viii ENWW

1 Printer basics

This chapter provides information on the following topics:

Quick access to more information

●

Printer configuration

●

Walkaround

●

Printer control panel

●

Media paths

●

Printer connections

●

Printer software

●

Printer information page

●

Printer media considerations

●

ENWW 1

Quick access to more information

The following sections provide resources for additional information about the HP LaserJet 1020 printer.

Web links for drivers, software, and support

If you need to contact HP for service or support, use one of the following links.

HP LaserJet 1020 printer

In the United States, see

●

In other countries/regions, see

●

http://www.hp.com/support/lj1020/.

http://www.hp.com/.

User guide links

Walkaround on page 4 (location of printer components)

●

Changing the print cartridge on page 51

●

Problem solving on page 53

●

Ordering supplies on page 92

●

Where to look for more information

CD user guide: Detailed information on using and troubleshooting the printer. Available on the

●

CD-ROM that came with the printer.

Online Help: Information on printer options that are available from within printer drivers. To view

●

a Help file, access the online Help through the printer driver.

HTML (online) user guide: Detailed information on using and troubleshooting the printer. Available

●

http://www.hp.com/support/lj1020/. Once connected, select Manuals.

2 Chapter 1 Printer basics ENWW

Printer configuration

Below is the standard configuration for the HP LaserJet 1020 printer.

HP LaserJet 1020 printer

14 pages per minute (ppm) for A4 media and 15 ppm for letter media

●

First page out in as few as 10 seconds

●

FastRes 1200: 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement

●

technology [REt])

150-sheet main input tray

●

Priority feed slot

●

100-sheet output capacity

●

EconoMode (saves toner)

●

Print watermarks, booklets, multiple pages per sheet (N-up), and first page on different media than

●

rest of the document

2 MB RAM

●

2,000-page print cartridge

●

USB 2.0 High Speed

●

Power switch

●

ENWW Printer configuration 3

Walkaround

The following illustrations identify the components of the HP LaserJet 1020 printer.

1 Attention light

2 Ready light

3 Print cartridge door

4 Output media support

5 Priority feed slot

6 150-sheet main input tray

7 Output bin

1 On/off switch

2 Power receptacle

3 USB port

4 Chapter 1 Printer basics ENWW

Printer control panel

The printer control panel is composed of two lights. These lights produce patterns that identify your printer's status.

1 Attention light: Indicates that the printer media input trays are empty, the print cartridge door is open, the print cartridge

is missing, or other errors. See

2 Ready light: Indicates that the printer is ready to print.

Printer information page on page 10 for more information.

NOTE: See Status light patterns on page 56 for a description of the light patterns.

ENWW Printer control panel 5

Media paths

The following sections describe the input trays and output bin.

Priority feed slot

You should use the priority feed slot when feeding one sheet of paper, envelope, postcard, label, or transparency. You can also use the priority feed slot to print the first page on different media than the rest of the document.

Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width of the media that you are using.

See Choosing paper and other media on page 22 for more information about media types.

Main input tray

The main input tray, accessed from the front of the printer, holds up to 150 sheets of 20-lb paper or other media. For information about media specifications, see

Media guides ensure the media is correctly fed into the printer and the print is not skewed (crooked on the media). The main input tray has both side and front media guides. When loading media, adjust the media guides to match the length and width of the media that you are using.

Output bin

Printer capacities and ratings on page 75.

The output bin is located on the top of the printer. Printed media is collected here in the correct sequence. The output media support provides improved stacking for large print jobs.

6 Chapter 1 Printer basics ENWW

Printer connections

The HP LaserJet 1020 printer supports USB 2.0 High Speed connections.

Connecting the USB cable

1. Plug the USB cable into the printer.

2. Plug the other end of the USB cable into the computer when prompted to do so during the software

installation.

ENWW Printer connections 7

Printer software

The following sections describe the supported operating systems and the software that is provided with the HP LaserJet 1020 printer.

NOTE: Not all software is available in all languages.

Supported operating systems

The printer comes with software for the following operating systems:

Windows Vista (32-bit and 64-bit)

●

Windows XP (32-bit and 64-bit)

●

Windows 7 (32-bit and 64-bit)

●

Windows Server 2003 (32-bit and 64-bit)

●

For more information about upgrading from Windows 2000 Server to Windows Server 2003, using Windows Server 2003 Point and Print, or using Windows Server 2003 Terminal Services and Printing, go to

Printer software for Windows computers

The following sections provide instructions for installing the printer software on various Windows operating systems and the software that is available to all users of the printer.

http://www.microsoft.com/.

To install printer software for all other operating systems

Insert the software CD that came with the printer into the computer CD-ROM drive. Follow the onscreen installation instructions.

NOTE: If the Welcome screen does not open, click Start on the Windows task bar, click Run, type

Z:\setup (where Z is your CD drive letter), and click OK.

Printer drivers

A printer driver is the software component that provides access to printer features and provides the means for the computer to communicate with the printer.

Printer properties (driver)

Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can access the printer properties in the following ways:

Through the software application that you are using to print. This only changes the settings for the

●

current software application.

Through the Windows operating system. This changes the default settings for all future print jobs.

●

NOTE: Because many software applications use a different method of accessing the printer

properties, the following section describes the most common methods used in Windows Vista, 7, and Windows XP.

8 Chapter 1 Printer basics ENWW

To only change the settings for the current software application

NOTE: Although the steps can vary between software applications, this is the most common method.

1. From the File menu in the software application, click Print.

2. On the Print dialog, click Properties.

3. Change the settings, and click OK.

To change the default settings for all future print jobs in Windows

1. Windows Vista and Windows 7: Click Start, click Control Panel, and then in the category for

Hardware and Sound click Printer.

Windows XP and Windows Server 2003 (using the default Start menu view): Click Start, and then click Printers and Faxes.

Windows XP and Windows Server 2003 (using the Classic Start menu view): Click Start, click Settings, and then click Printers.

2. Right-click the driver icon, and then select Printing Preferences.

Printer properties online help

The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer's default settings. For some drivers, online help gives instructions on using context-sensitive help. Context-sensitive help describes the options for the driver feature you are currently accessing.

To access the printer properties online help

1. From the software application, click File, and then click Print.

2. Click Properties, and then click Help.

Print setting priorities

There are two ways to change print settings for this printer: in the software application or in the printer driver. Changes made in the software application override settings changed in the printer driver. Within a software application, changes made in the Page Setup dialog box override changes made in the Print dialog box.

Printer information page

If a particular print setting can be changed in more than one of the ways listed above, use the method that has the highest priority.

ENWW Printer software 9

Printer information page

The Printer Test page is a printer information page that resides within the memory of the printer. During installation you can choose to print the Printer Test page. If the page prints, you correctly installed the printer.

Printer Test page

The Printer Test page contains information about printer driver and port settings. The page also contains information about the printer name and model, computer name, and so on. You can print the Printer Test page from the printer driver.

10 Chapter 1 Printer basics ENWW

Printer media considerations

HP LaserJet printers produce excellent print quality. The printer accepts a variety of media, such as cutsheet paper (including recycled paper), envelopes, labels, transparencies, vellum, and custom-size paper. Properties such as weight, grain, and moisture content are important factors affecting printer performance and output quality.

The printer can use a variety of paper and other print media in accordance with the guidelines in this user guide. Media that does not meet these guidelines might cause the following problems:

Poor print quality

●

Increased media jams

●

Premature wear on the printer, requiring repair

●

For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

It is possible for media to meet all of the guidelines in this user guide and still not produce satisfactory results. This might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which HP has no control.

Before purchasing a large quantity of media, make sure that it meets the requirements specified in this user guide and in the HP LaserJet printer family print media guide. The guidelines can be downloaded from

http://www.hp.com/support/ljpaperguide/ or see Ordering supplies on page 92 for more

information about ordering the guidelines. Always test media before you purchase a large quantity.

CAUTION: Using media that does not meet HP's specifications might cause problems for the printer,

requiring repair. This repair is not covered by the HP warranty or service agreements.

Supported media sizes

For information about supported media sizes, see Printer capacities and ratings on page 75.

ENWW Printer media considerations 11

12 Chapter 1 Printer basics ENWW

2 Printing tasks

This chapter provides information on the following topics:

Manual feed

●

Canceling a print job

●

Understanding print quality settings

●

Optimizing print quality for media types

●

Guidelines for using media

●

Choosing paper and other media

●

Loading media into the input trays

●

Printing an envelope

●

Printing multiple envelopes

●

Printing on transparencies or labels

●

Printing on letterhead and preprinted forms

●

Printing on custom-size media and cardstock

●

Printing on both sides of the paper (manual two-sided printing)

●

Printing multiple pages on a single sheet of paper (N-up printing)

●

Printing booklets

●

Printing watermarks

●

ENWW 13

Manual feed

You can use manual feed when printing mixed media, for example, an envelope, then a letter, then an envelope, and so on. Feed an envelope into the priority feed slot and load letterhead into the main input tray.

To print using manual feed

1. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

2. On the Paper/Quality tab, select Manual Feed from the Source is drop-down list.

3. Feed media into the priority feed slot, and click Continue.

Printer properties (driver) on page 8 for instructions.

14 Chapter 2 Printing tasks ENWW

Canceling a print job

You can cancel a print job from a software application or a print queue.

To stop the printer immediately, remove the remaining paper from the printer. After the printer stops, use one of the following options.

Software application: Typically, a dialog box appears briefly on your screen, allowing you to

●

cancel the print job.

Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler,

●

delete the job there. Click Start, Settings, and Printers or Printers and Faxes. Double-click the HP LaserJet 1020 icon to open the window, select your print job, and click Delete or Cancel.

If the status lights on the control panel continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state.

ENWW Canceling a print job 15

Understanding print quality settings

Print quality settings affect how light or dark the print is on the page and the style in which the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See

You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the settings:

●

1. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

2. On the Finishing tab, select the print quality setting you want to use.

NOTE: Not all printer features are available in all drivers or operating systems. See the printer

properties (driver) online Help for information about the availability of features for that driver.

NOTE: To change the print quality settings for all future print jobs, access the properties through the

Start menu in the Windows task bar. To change the print quality settings only for the current software

application, access the properties through the Print Setup menu in the application you are using to print. See

Optimizing print quality for media types on page 17 for more information.

FastRes 1200: This setting provides 1200 dpi effective output quality (600 x 600 x 2 dpi with HP Resolution Enhancement technology [REt]).

600 dpi: This setting provides 600 x 600 dpi output with Resolution Enhancement technology (REt) for improved text.

EconoMode (Save Toner): Text is printed using less toner. This setting is useful when you are printing drafts. You can turn on this option independently of other print quality settings.

Windows 7). See

Printer properties (driver) on page 8 for more information.

Printer properties (driver) on page 8 for instructions.

16 Chapter 2 Printing tasks ENWW

Optimizing print quality for media types

Media type settings control the temperature of your printer's fuser. You can change the settings for the media that you are using to optimize the print quality.

The HP LaserJet 1020 printer provides a number of print modes that allow the unit to adapt more specifically to the printer's media environment. The following tables provide an overview of the driver print modes.

NOTE: When using the CARDSTOCK, ENVELOPE, LABEL, and ROUGH modes, the printer pauses

between pages and the number of pages per minute decreases.

Table 2-1 Driver print default modes

Mode Media

PLAIN

LIGHT

HEAVY

CARDSTOCK Cardstock or thick media

TRANSPARENCY 4-mil, 0.1 monochrome overhead transparencies (OHTs)

ENVELOPE Standard envelopes

LABEL Standard HP LaserJet labels

BOND Bond paper

ROUGH Rough paper

COLOR Plain media

LETTERHEAD Plain media

PREPRINTED Plain media

PREPUNCHED Plain media

RECYCLED Plain media

VELLUM Plain media

75 to 104 g/m2 (20 to 27 lb)

< 75 g/m2 (20 lb)

90 to 105 g/m2 (24 to 28 lb)

ENWW Optimizing print quality for media types 17

Guidelines for using media

The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that might cause jams or damage the printer.

Paper

For best results, use conventional 75 g/m2 (20 lb) paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges.

If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper.

Some paper causes print quality problems, jamming, or damage to the printer.

Table 2-2 Paper usage

Symptom Problem with paper Solution

Poor print quality or toner adhesion

Problems with feeding

Dropouts, jamming, or curl Stored improperly Store paper flat in its moisture-proof

Increased gray background shading Might be too heavy Use lighter paper.

Excessive curl

Problems with feeding

Jamming or damage to printer Cutouts or perforations Do not use paper with cutouts or

Problems with feeding Ragged edges Use good quality paper.

Too moist, too rough, too smooth, or embossed

Faulty paper lot

Too moist, wrong grain direction, or short-grain construction

Try another kind of paper between 100-250 Sheffield and 4-6% moisture content.

Check the printer and make sure that the appropriate media type has been selected.

wrapping.

Use long-grain paper.

Check the printer and make sure that the appropriate media type has been selected.

perforations.

NOTE: The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored

paper or preprinted forms use inks that are compatible with the printer temperature. The printer's maximum temperature is 200°C (392°F) for 0.1 second.

Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography.

Do not use raised letterhead.

Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers.

Labels

HP recommends that you print labels from the priority feed slot.

18 Chapter 2 Printing tasks ENWW

CAUTION: Do not feed a sheet of labels through the printer more than once. The adhesive degrades

and might damage the printer.

Label construction

When selecting labels, consider the quality of the following components:

Adhesives: The adhesive material should be stable at 200°C (392°F), the printer's maximum

●

temperature.

Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets

●

that have spaces between the labels, causing serious jams.

Curl: Prior to printing, labels must lie flat with no more than 13 mm (0.5 inches) of curl in any

●

direction.

Condition: Do not use labels with wrinkles, bubbles, or other indications of separation.

●

Transparencies

Transparencies must be able to withstand the printer's maximum temperature of 200°C (392°F).

Envelopes

HP recommends that you print envelopes from the priority feed slot.

Envelope construction

Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components:

Weight: The weight of the envelope paper should not exceed 90 g/m

●

result.

Construction: Prior to printing, envelopes should lie flat with less than 6 mm (0.25 inches) curl

●

and should not contain air. Envelopes that trap air might cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cut outs, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that do not require moistening, but rely instead on pressure to seal them.

Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make

●

sure that the envelopes do not have any exposed adhesive.

Sizes: The envelope sizes range from 90 x 160 mm (3.5 x 6.3 inches) to 178 x 254 mm

●

(7 x 10 inches).

Envelopes with double-side seams

An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration.

(24 lb) or jamming might

ENWW Guidelines for using media 19

1 acceptable envelope construction

2 unacceptable envelope construction

Envelopes with adhesive strips or flaps

Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The printer's maximum temperature is 200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams.

Envelope storage

Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing.

Cardstock and heavy media

You can print many types of cardstock from the media input trays, including index cards and postcards. Some cardstock performs better than others because its construction is better suited for feeding through a laser printer.

For optimum printer performance, do not use paper heavier than 157 g/m

(42 lb). Paper that is too heavy might cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.

NOTE: You might be able to print on heavier paper if you do not fill the input tray to capacity and if

you use paper with a smoothness rating of 100-180 Sheffield.

Cardstock construction

Smoothness: The 135-157 g/m

●

100-180 Sheffield; 60-135 g/m 100-250 Sheffield.

Construction: Cardstock should lie flat with less than 5 mm (0.2 inches) of curl.

●

20 Chapter 2 Printing tasks ENWW

(36-42 lb) cardstock should have a smoothness rating of

(16-36 lb) cardstock should have a smoothness rating of

Condition: Make sure that the cardstock is not wrinkled, nicked, or otherwise damaged.

●

Sizes: Only use cardstock within the following size ranges:

●

Minimum: 76 x 127 mm (3 x 5 inches)

◦

Maximum: 216 x 356 mm (8.5 x 14.0 inches)

◦

Cardstock guidelines

Set margins at least 2 mm (0.08 inches) away from the edges.

Letterhead and preprinted forms

Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium.

Many manufactures now design these grades of paper with properties optimized for laser printer and advertise the paper as laser-compatible or laser-guaranteed.

NOTE: Some page-to-page variation is normal when printing with laser printers. This variation cannot

be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page.

To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines:

Avoid using low-temperature inks (the kind used with some types of thermography).

●

Use preprinted forms and letterhead paper that have been printed by offset lithography or

●

engraving.

Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release

●

undesirable emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement.

When the form is preprinted, be careful not to change the moisture content of the paper, and do

●

not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage.

Avoid processing preprinted forms that have a finish or coating.

●

Avoid using heavily embossed or raised-letterhead papers.

●

Avoid papers that have heavily textured surfaces.

●

Avoid using offset powders or other materials that prevent printed forms from sticking together.

●

ENWW Guidelines for using media 21

Choosing paper and other media

HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-size media. The following are the supported media sizes:

Minimum: 76 x 127 mm (3 x 5 inches)

●

Maximum: 216 x 356 mm (8.5 x 14 inches)

●

Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media designed for laser printers. See specifications.

NOTE: Always test a sample of the media before you purchase large quantities. Your media supplier

should understand the requirements specified in the HP LaserJet printer family print media guide (HP part number 5851-1468). See

HP media

HP recommends the following HP media:

●

HP Multipurpose Paper

HP Office Paper

Printer media considerations on page 11 for detailed paper and media

Printer media considerations on page 11 for more information.

HP All-in-One Printing Paper

●

HP LaserJet Paper

●

HP Premium Choice LaserJet Paper

●

Media to avoid

The HP LaserJet 1020 printer can handle many types of media. Use of media outside the printer's specifications will cause a loss of print quality and increase the chance of paper jams.

Do not use paper that is too rough.

●

Do not use paper with cutouts or perforations other than standard three-hole punched paper.

●

Do not use multipart forms.

●

Do not use paper with a watermark if you are printing solid patterns.

●

Media that might damage the printer

In rare circumstances media can damage the printer. The following media must be avoided to prevent possible damage:

Do not use media with staples attached.

●

Do not use transparencies designed for Inkjet printers or other low-temperature printers. Use only

●

transparencies that are specified for use with HP LaserJet printers.

Do not use photo paper intended for Inkjet printers.

●

22 Chapter 2 Printing tasks ENWW

Do not use paper that is embossed or coated and is not designed for the temperatures of the

●

printer's image fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second. HP produces a selection of media that is designed for the HP LaserJet 1020 printer.

Do not use letterhead paper with low-temperature dyes or thermography. Preprinted forms or

●

letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second.

Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when

●

exposed to 200°C (392°F) for 0.1 second.

To order HP LaserJet printing supplies, go to

http://www.hp.com/ghp/buyonline.html/ worldwide.

http://www.hp.com/go/ljsupplies/ in the U.S. or to

ENWW Choosing paper and other media 23

Loading media into the input trays

The following sections describe how to load media into the different input trays.

CAUTION: If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might

occur. See

Priority feed slot

The priority feed slot holds one sheet of media up to 163 g/m2 (43 lb) or one envelope, transparency, or cardstock. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides before feeding the media.

150-sheet main input tray

The input tray holds up to 150 pages of 75 g/m2 (20 lb) paper or fewer pages of heavier media of 25 mm (0.9 inches) or less stack height. Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side and front media guides.

NOTE: When you add new media, make sure that you remove all of the media from the input tray and

straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

Printer media considerations on page 11 for more information.

24 Chapter 2 Printing tasks ENWW

Printing an envelope

Only use envelopes that are recommended for laser printers. See Printer media considerations

on page 11 for more information.

NOTE: Use the priority feed slot for printing one envelope. Use the main input tray for printing multiple

envelopes.

1. Before loading the envelope, slide the media guides outward to slightly wider than the envelopes.

NOTE: If the envelope has a flap on the short edge, feed that edge into the printer first.

2. Place the envelope with the side to be printed facing up and the top edge along the left media

guide.

3. Adjust the media guides to the width of the envelope.

ENWW Printing an envelope 25

4. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

5. On the Paper/Quality tab, select Envelope as the media type.

NOTE: Not all printer features are available in all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

6. Print the envelope.

Printer properties (driver) on page 8 for instructions.

To print using manual feed, see

Manual feed on page 14.

26 Chapter 2 Printing tasks ENWW

Printing multiple envelopes

Only use envelopes that are recommended for laser printers. See Printer media considerations

on page 11 for more information.

NOTE: Use the priority feed slot for printing one envelope. Use the main input tray for printing multiple

envelopes.

1. Before loading the envelopes, slide the media guides outward to slightly wider than the envelopes.

2. Place the envelopes with the side to be printed facing up and the top edge along the left media

guide. Stack up to 15 envelopes.

NOTE: If the envelopes have a flap on the short edge, feed that edge into the printer first.

3. Adjust the media guides to the length and width of the envelopes.

4. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

ENWW Printing multiple envelopes 27

Printer properties (driver) on page 8 for instructions.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

5. On the Paper/Quality tab, select Envelope as the media type.

6. Print the envelopes.

28 Chapter 2 Printing tasks ENWW

Printing on transparencies or labels

Use only transparencies and labels that are recommended for use in laser printers, such as HP transparency film and HP LaserJet labels. See information.

CAUTION: Be sure to set the correct media type in the printer settings as instructed below. The printer

adjusts the fuser temperature according to the media type setting. When printing on special media such as transparencies or labels, this adjustment prevents the fuser from damaging the media as it passes through the printer.

CAUTION: Inspect the media to make sure that it is not wrinkled or curled and that it does not have

any torn edges or missing labels.

1. Load a single page in the priority feed slot or load multiple pages in the main input tray. Make sure

that the top of the media is forward and the side to be printed (rough side) is facing up.

2. Adjust the media guides.

3. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

4. On the Paper/Quality tab, choose the correct media type.

5. Print the document.

Printer properties (driver) on page 8 for instructions.

Printer media considerations on page 11 for more

ENWW Printing on transparencies or labels 29

Printing on letterhead and preprinted forms

The HP LaserJet 1020 printer can print on letterhead and preprinted forms that can withstand temperatures of 200°C (392°F).

1. Load the paper with the top forward and the side to be printed facing up. Adjust the media guides

to fit the width of the paper.

2. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

3. On the Paper/Quality tab, choose the correct media type.

4. Print the document.

Printer properties (driver) on page 8 for instructions.

To print using manual feed, see

NOTE: To print a single-page cover letter on letterhead, followed by a multiple-page document,

load the standard paper in the main input tray, and then feed the letterhead face up in the priority feed slot.

Manual feed on page 14.

30 Chapter 2 Printing tasks ENWW

Printing on custom-size media and cardstock

The HP LaserJet 1020 printer can print on custom-size media or cardstock between 76 x 127 mm (3 x 5 inches) and 216 x 356 mm (8.5 x 14 inches).

Use the main input tray for multiple sheets. See

CAUTION: Make sure that the sheets are not stuck together before you load them.

1. Load the media with the narrow side forward and the side to be printed facing up. Adjust the media

guides to fit the media.

2. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

3. On the Paper/Quality tab, select the custom-size option. Specify the dimensions of the custom-

size media.

NOTE: Not all printer features are available in all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

4. Print the document.

To print using manual feed, see

Printer properties (driver) on page 8 for instructions.

Manual feed on page 14.

Main input tray on page 6 for the supported media sizes.

ENWW Printing on custom-size media and cardstock 31

Printing on both sides of the paper (manual two-sided printing)

To print on both sides of the paper (manual two-sided printing), you must run the paper through the printer twice.

NOTE: Manual two-sided printing can cause the printer to become dirty, reducing print quality. See

Cleaning the printer on page 40 for instructions if the printer becomes dirty.

1. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

2. On the Finishing tab, select Print On Both Sides (Manually). Select the appropriate binding

option, and click OK.

3. Print the document.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

Printer properties (driver) on page 8 for instructions.

32 Chapter 2 Printing tasks ENWW

4. After side one has printed, gather the printed pages, turn the printed side down, and straighten the

stack.

5. Place the stack back in the input tray. Side one should be facing down with the bottom edge feeding

into the printer first.

6. Click Continue to print side two.

ENWW Printing on both sides of the paper (manual two-sided printing) 33

Printing multiple pages on a single sheet of paper (N-up printing)

You can select the number of pages that you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed.

1. From your software application, access the printer properties (or printing preferences in Windows

XP, Windows Vista, and Windows 7). See

2. On the Finishing tab, select the correct number of pages per side.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

3. (Optional steps) To include page borders, select the check box. To specify the order of pages

printed on the sheet, select the order from the drop-down menu.

4. Print the document.

Printer properties (driver) on page 8 for instructions.

34 Chapter 2 Printing tasks ENWW

Printing booklets

You can print booklets on letter or A4 paper.

1. Load the paper in the main input tray.

2. Access the printer properties (or printing preferences in Windows XP, Windows Vista, and

Windows 7). See

3. On the Finishing tab, select the option to Print On Both Sides (Manually). Select the appropriate

binding option, and click OK. Print the document.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

Printer properties (driver) on page 8 for instructions.

4. After side one has printed, gather the printed pages, turn the printed side down, and straighten the

stack of paper.

ENWW Printing booklets 35

5. Place the pages from side one back in the input tray. Side one should be facing down with the

bottom edge feeding into the printer first.

6. Print side two.

7. Fold and staple the pages.

36 Chapter 2 Printing tasks ENWW

Printing watermarks

You can use the watermark option to print text "underneath" (in the background) of an existing document. For example, you might want to have large gray letters reading Draft or Confidential printed diagonally across the first page or all of the pages of a document.

1. From your software application, access printer properties (or printing preferences in Windows XP,

Windows Vista, and Windows 7). See

2. On the Effects tab, select the watermark you want to use.

NOTE: Not all printer features are available from all drivers or operating systems. See the printer

properties (driver) online Help for information about availability of features for that driver.

Printer properties (driver) on page 8 for instructions.

3. Print the document.

ENWW Printing watermarks 37

38 Chapter 2 Printing tasks ENWW

3 Maintenance

This chapter provides information on the following topics:

Cleaning the printer

●

Changing the pickup roller

●

Cleaning the pickup roller

●

Changing the printer separation pad

●

Redistributing toner

●

Changing the print cartridge

●

ENWW 39

Cleaning the printer

Clean the outside of the printer with a clean, damp cloth when necessary.

CAUTION: Do not use ammonia-based cleaners on or around the printer.

During the printing process, media, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print quality problems, such as toner specks or smearing, and paper jams. To correct and prevent these types of problems, you can clean the print cartridge area and the printer media path.

Cleaning the print cartridge area

You do not need to clean the print cartridge area often. However, cleaning this area can improve the quality of your printed sheets.

1. Turn the printer off, and then unplug the power cord. Wait for the printer to cool.

2. Open the print cartridge door, and remove the print cartridge.

CAUTION: To prevent damage, do not expose the print cartridge to light. Cover the print cartridge

if necessary. Also, do not touch the black sponge transfer roller inside the printer. By doing so, you can damage the printer.

40 Chapter 3 Maintenance ENWW

3. With a dry, lint-free cloth, wipe any residue from the media path area and the print cartridge cavity.

4. Replace the print cartridge, and close the print cartridge door.

5. Plug the printer into the power outlet, and then turn on the printer.

Cleaning the printer media path

If you are experiencing toner specks or dots on the printouts, you can use the HP LaserJet cleaning utility to remove excess media and toner particles that can accumulate on the fuser assembly and rollers. Cleaning the media path might extend the life of the printer.

ENWW Cleaning the printer 41

NOTE: For best results use a sheet of transparency. If you do not have any transparencies, you can

use copier-grade media, 70 to 90 g/m

(18 to 24 lb), with a smooth surface.

1. Make sure that the printer is idle and the Ready light is on.

2. Load the media in the input tray.

3. Print a cleaning page. Access the printer properties (or printing preferences in Windows XP,

Windows Vista, and Windows 7). See

Printer properties (driver) on page 8 for instructions.

NOTE: The cleaning process takes approximately 3 minutes. The cleaning page will stop periodically

during the cleaning process. Do not turn the printer off until the cleaning process has finished. You might need to repeat the cleaning process several times to thoroughly clean the printer.

42 Chapter 3 Maintenance ENWW

Changing the pickup roller

Normal use with good media causes wear. The use of poor media might require more frequent replacement of the pickup roller.

If the printer regularly mispicks (no media feeds through), you might need to change or clean the pickup roller. See

CAUTION: Failure to complete this procedure might damage the printer.

1. Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.

2. Open the print cartridge door, and remove the print cartridge.

Ordering supplies on page 92 to order a new pickup roller.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover

the print cartridge with a sheet of paper.

ENWW Changing the pickup roller 43

3. Find the pickup roller.

4. Release the small, white tabs on either side of the pickup roller, and rotate the pickup roller toward

the front.

5. Gently pull the pickup roller up and out.

6. Position the new pickup roller in the slot. The circular and rectangular slots on each side will prevent

you from installing the roller incorrectly.

44 Chapter 3 Maintenance ENWW

7. Rotate the top of the new pickup roller away from you until both sides snap into place.

8. Reinstall the print cartridge, and close the print cartridge door.

9. Plug the printer into the power outlet, and then turn on the printer.

ENWW Changing the pickup roller 45

Cleaning the pickup roller

If you want to clean the pickup roller rather than replace it, follow the instructions below:

1. Remove the pickup roller as described in steps 1 through 5 of

on page 43.

2. Dab a lint-free cloth in isopropyl alcohol, and scrub the roller.

WARNING! Alcohol is flammable. Keep the alcohol and cloth away from an open flame. Before

you close the printer and plug in the power cord, allow the alcohol to dry completely.

3. Using a dry, lint-free cloth, wipe the pickup roller to remove loosened dirt.

4. Allow the pickup roller to dry completely before you reinstall it in the printer (see Changing the

pickup roller on page 43).

Changing the pickup roller

46 Chapter 3 Maintenance ENWW

Changing the printer separation pad

Normal use with good media causes wear. The use of poor media might require more frequent replacement of the separation pad. If the printer regularly pulls multiple sheets of media at a time, you might need to change the separation pad. See separation pad.

NOTE: Before you change the separation pad, clean the pickup roller. See Cleaning the pickup

roller on page 46.

1. Turn the printer off, and then unplug the power cord from the printer. Wait for the printer to cool.

2. At the back of the printer, unscrew the two screws holding the separation pad in place.

Ordering supplies on page 92 to order a new printer

ENWW Changing the printer separation pad 47

3. Remove the separation pad.

4. Insert the new separation pad, and screw it into place.

5. Plug the printer into the power outlet, and turn on the printer.

48 Chapter 3 Maintenance ENWW

Redistributing toner

When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner, which means that you might be able to finish the current print job before replacing the print cartridge.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the

print cartridge with a sheet of paper.

1. Open the print cartridge door, and remove the print cartridge from the printer.

2. To redistribute the toner, gently rock the print cartridge from front to back.

CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water. Hot water sets toner into the fabric.

3. Reinsert the print cartridge into the printer, and close the print cartridge door.

ENWW Redistributing toner 49

If the print is still light, install a new print cartridge. See Changing the print cartridge on page 51 for instructions.

50 Chapter 3 Maintenance ENWW

Changing the print cartridge

1. Open the print cartridge door, and remove the old print cartridge. See the recycling information

inside the print cartridge box.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover

the print cartridge with a sheet of paper.

2. Remove the new print cartridge from the packaging, and gently rock the print cartridge from front

to back to distribute the toner evenly inside the cartridge.

CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.

3. Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge

box to return for recycling.

ENWW Changing the print cartridge 51

4. Insert the new print cartridge in the printer, making sure that the print cartridge is in position. Close

the print cartridge door.

CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold

water. Hot water sets toner into the fabric.

52 Chapter 3 Maintenance ENWW

4 Problem solving

This chapter provides information on the following topics:

Finding the solution

●

Status light patterns

●

Paper handling problems

●

Printed page is different than what appeared on screen

●

Printer software problems

●

Improving print quality

●

Clearing jams

●

ENWW 53

Finding the solution

You can use this section to find the solution to common printer problems.

Step 1: Is the printer set up correctly?

Is the printer plugged into a power outlet that is known to work?

●

Is the on/off switch in the on position?

●

Is the print cartridge properly installed? See

●

Is paper properly loaded in the input tray? See

●

Yes If you answered yes to the questions above, go to Step 2: Is

No If the printer will not turn on, Contact HP support

Step 2: Is the Ready light on?

Do the control panel lights look like this picture?

NOTE: See Printer control panel on page 5 for a description of the lights on the control panel.

Yes Go to Step 3: Can you print a Printer Test page?

No If the control panel lights do not look like the picture above, see

Changing the print cartridge on page 51.

Loading media into the input trays on page 24.

the Ready light on? on page 54

on page 55.

on page 54

Status light patterns on page 56.

If you are unable to resolve the problem,

on page 55.

Contact HP support

Step 3: Can you print a Printer Test page?

Print a Printer Test page.

Yes If the Demo page printed, go to Step 4: Is the print quality

No If no paper came out, see Paper handling problems

54 Chapter 4 Problem solving ENWW

acceptable? on page 55

on page 58.

If you are unable to resolve the problem,

on page 55.

Contact HP support

Step 4: Is the print quality acceptable?

Yes If the print quality is acceptable, go to Step 5: Is the printer

communicating with the computer? on page 55

No If the print quality is poor, see Improving print quality

on page 63.

Verify that the print settings are correct for the media you are using. See information on adjusting the settings for various types of media.

If you are unable to resolve the problem,

on page 55.

Choosing paper and other media on page 22 for

Step 5: Is the printer communicating with the computer?

Try printing a document from a software application.

Yes If the document prints, go to Step 6: Does the printed page look

No If the document does not print, see Printer software problems

like you expected? on page 55

on page 62.

If you are unable to resolve the problem,

on page 55.

Step 6: Does the printed page look like you expected?

Contact HP support

Yes The problem should be resolved. If it is not resolved, Contact

No See Printed page is different than what appeared on screen

Contact HP support

In the United States, see

●

In other locations, see

●

HP support on page 55.

on page 60.

If you are unable to resolve the problem,

on page 55.

Contact HP support

http://www.hp.com/support/lj1020/ for the HP LaserJet 1020 printer.

http://www.hp.com.

ENWW Finding the solution 55

Status light patterns

Table 4-1 Light status legend

Symbol for "light off"

Symbol for "light on"

Symbol for "light blinking"

Table 4-2 Control panel light message

Light status State of the printer Action

Ready

The printer is ready to print.

Processing data

The printer is receiving or processing data.

Cleaning mode

A Cleaning page or a Printer Test page is printing.

Out of memory

The printer is out of memory.

No action is necessary.

Wait for the job to print.

To cancel the current job, press the

Cancel button.

Wait until the Cleaning page is finished printing and the printer is in the Ready state. This could take up to two minutes.

Wait until the Printer Test page is finished printing and the printer is in Ready state.

The page you are printing might be too complex for the printer's memory capacity. Try lowering the resolution. See

on page 16 for more information.

Understanding print quality settings

56 Chapter 4 Problem solving ENWW

Table 4-2 Control panel light message (continued)

Light status State of the printer Action

Attention: door open, media out, no print cartridge, or media jam

This printer is in an error state that requires operator intervention.

Printer initialization

A printer initialization is taking place.

Fatal error

All lights are on.

All lights are off. Make sure that there is power.

Check the following:

The print cartridge door is

●

completely closed.

Media is loaded. See

●

media into the input trays on page 24 for instructions.

The print cartridge is correctly

●

installed in the printer. See

Changing the print cartridge on page 51 for instructions.

There is no media jam. See

●

Clearing jams on page 68 for

instructions.

No action is necessary.

Unplug the printer for 30 minutes, and then plug the printer back in power outlet.

If the printer still has an error, contact HP Support. See

on page 55.

Contact HP support

Return to Finding the solution on page 54.

Unplug both ends of the power cord, and then plug the power cord back into the printer and the power outlet.

ENWW Status light patterns 57

Paper handling problems

Choose the item that best describes the problem:

Media jam on page 58

●

Print is skewed (crooked) on page 58

●

More than one sheet of media feeds through the printer at one time on page 58

●

Printer does not pull media from the media input tray on page 58

●

Printer curled the media on page 59

●

Print job is extremely slow on page 59

●

Media jam

See

●

Clearing jams on page 68 for more information.

Make sure that you are printing with media that meets specifications. See

●

considerations on page 11 for more information.

Do not print on used paper.

●

Make sure that you are printing with media that is not wrinkled, folded, or damaged.

●

Make sure that the printer is clean. See

●

Cleaning the printer on page 40 for more information.

Printer media

Print is skewed (crooked)

A small amount of skew is normal and might become obvious when using preprinted forms.

Page skew on page 66 for more information.

See

●

Adjust the media guides to the width and length of the media that you are using and try reprinting.

●

See

Media paths on page 6 or Loading media into the input trays on page 24 for more information.

More than one sheet of media feeds through the printer at one time

The media input tray might be too full. See

●

information.

Make sure that the media is not wrinkled, folded, or damaged.

●

Try paper from a new ream. Do not fan the paper before loading it into the input tray.

●

Loading media into the input trays on page 24 for more

The printer separation pad might be worn. See

●

for more information.

Changing the printer separation pad on page 47

Printer does not pull media from the media input tray

Make sure that the printer is not in manual feed mode.

●

Make sure that the media guides are adjusted properly.

●

The pickup roller might be dirty or damaged. See

●

the pickup roller on page 43 for instructions.

58 Chapter 4 Problem solving ENWW

Cleaning the pickup roller on page 46 or Changing

Printer curled the media

See

●

Curl or wave on page 66 for more information.

Media paths on page 6 or Choosing paper and other media on page 22 for more information.

See

Print job is extremely slow

The maximum speed of the printer is up to 14 ppm for A4 media and 15 ppm for letter media for the HP LaserJet 1020 printer. Your print job might be very complex. Try the following:

Reduce the complexity of your document (for example, reduce the number of multiple graphics).

●

Access the printer properties in the printer driver. See

●

instructions. Set the media type to plain paper.

NOTE: This may cause toner to fuse improperly if you are using heavy media.

Narrow media or heavy media will slow printing. Use normal media.

●

Print speed is based on computer processor speed, the amount of memory, and the amount of

●

hard disk space available on your computer. Try increasing these components.

Return to

Finding the solution on page 54.

Printer properties (driver) on page 8 for

ENWW Paper handling problems 59

Printed page is different than what appeared on screen

Choose the item that best describes the problem:

Garbled, incorrect, or incomplete text on page 60

●

Missing graphics or text, or blank pages on page 60

●

Page format is different than on another printer on page 61

●

Graphics quality on page 61

●

NOTE: To preview a print job, use the Print Preview option in the software application (if available).

Garbled, incorrect, or incomplete text

If a specific file prints garbled text, there might be a problem with that specific file. If a specific

●

application prints garbled text, there might be a problem with that application. Make sure that the appropriate printer driver is selected.

There might be a problem with your software application. Try printing from another software

●

application.

The USB cable might be loose or defective. Try the following:

●

WARNING! Before you connect the USB cable to the printer, always unplug the printer to prevent

damage to the printer.

Disconnect the cable and reconnect it at both ends.

◦

Try printing a job that you know works.

◦

If possible, attach the cable and printer to another computer, and try printing a job that you

◦

know works.

Turn off the printer and the computer. Remove the USB cable, and inspect both ends of the

◦

cable for damage. Reconnect the USB cable, making sure that the connections are tight. Make sure that the printer is directly connected to the computer. Remove any switchboxes, tape backup drives, security keys, or any other devices that are attached between the USB port on the computer and the printer. These devices can sometimes interfere with communication between the computer and the printer. Restart the printer and the computer.

Missing graphics or text, or blank pages

Make sure that your file does not contain blank pages.

●

The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull the tab

●

on the end of the cartridge until the entire length of the tape is removed. Reinstall the print cartridge. See

Changing the print cartridge on page 51 for instructions.

The graphic settings in the printer properties might not be correct for the type of job that you are

●

printing. Try a different graphic setting in the printer properties. See

on page 8 for more information.

Printer properties (driver)

Clean the printer, particularly the contacts between the print cartridge and the power supply.

●

60 Chapter 4 Problem solving ENWW

Page format is different than on another printer

If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using your new printer driver or settings. To help eliminate this problem, try the following:

Create documents and print them using the same printer driver (printer software) and printer

●

properties settings regardless of which HP LaserJet printer you use to print them.

Change the resolution, paper size, font settings, and other settings. See

●

(driver) on page 8 for more information.

Graphics quality

The graphics settings might be unsuitable for your print job. Check the graphic settings, such as resolution, in the printer properties and adjust them as necessary. See

on page 8 for more information.

NOTE: Some resolution might be lost when converting from one graphics format to another.

Return to Finding the solution on page 54.

Printer properties

Printer properties (driver)

ENWW Printed page is different than what appeared on screen 61

Printer software problems

Table 4-3 Printer software problems

Problem Solution

A printer driver for the HP LaserJet 1020 printer is not visible in the Printer folder.

An error message was displayed during the software installation.

Restart the computer.

●

Reinstall the printer software. In the Windows task bar,

●

click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the

printer software from the CD. Turn the printer back on.

NOTE: Close any applications that are running. To

close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

Try plugging the USB cable into a different USB port on

●

the computer.

If you are trying to print to a shared printer, in the Windows

●

task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the

instructions in the Add Printer Wizard.

Restart the computer.

●

Reinstall the printer software. In the Windows task bar,

●

click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the

printer software from the CD. Turn the printer back on.

NOTE: Close any applications that are running. To

close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.

The printer is in Ready mode, but nothing prints.

Return to Finding the solution on page 54.

Check the amount of free space on the drive where you

●

are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software.

If necessary, run the Disk Defragmenter, and reinstall the

●

printer software.

Restart the computer.

●

Verify that all of the cables are properly seated and within

●

specifications. This includes the USB and power cables. Try a new cable.

Reinstall the printer software. In the Windows task bar,

●

click Start, select Programs, select HP, select HP LaserJet 1020 series, and click Uninstall HP LaserJet 1020 series. Turn the printer off. Install the

printer software from the CD. Turn the printer back on.

NOTE: Close any applications that are running. To

close an application that has an icon in the task bar, rightclick the icon, and select Close or Disable.

62 Chapter 4 Problem solving ENWW

Improving print quality

This section provides information about identifying and correcting print defects.

Light or faded print

Toner specks

The toner supply is low. See

●

on page 49 for more information.

The media might not meet HP's media specifications (for

●

example, the media is too moist or too rough). See

media considerations on page 11 for more information.

If the whole page is light, the print density adjustment is

●

too light or EconoMode might be turned on. Adjust the print density, and disable EconoMode in the printer properties. See information.

The media might not meet HP's media specifications (for

●

example, the media is too moist or too rough). See

media considerations on page 11 for more information.

The printer might need to be cleaned. See

●

printer on page 40 or Cleaning the printer media path on page 41 for instructions.

Saving toner on page 93 for more

Redistributing toner

Cleaning the

Printer

Dropouts

A single sheet of media might be defective. Try reprinting

●

the job.

The media's moisture content is uneven or the media has

●

moist spots on its surface. Try printing with new media.

Printer media considerations on page 11 for more

See information.

The media lot is bad. The manufacturing processes can

●

cause some areas to reject toner. Try a different type or brand of media.

The print cartridge might be defective. See

●

print cartridge on page 51 for more information.

NOTE: If these steps do not correct the problem, contact an HP-authorized dealer or service

representative.

ENWW Improving print quality 63

Changing the

Vertical lines

Gray background

The photosensitive drum inside the print cartridge has

●

probably been scratched. Install a new HP print cartridge.

Changing the print cartridge on page 51 for

See instructions.

Decrease the print density setting through printer

●

properties. This decreases the amount of background shading. See

Printer properties (driver) on page 8.

Toner smear

Change the media to a lighter basis weight. See

●

media considerations on page 11 for more information.

Check the printer's environment. Very dry (low humidity)

●

conditions can increase the amount of background shading.

Install a new HP print cartridge. See

●

cartridge on page 51 for instructions.

If toner smears appear on the leading edge of the media,

●

the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See

on page 40 for more information.

Check the media type and quality.

●

Install a new HP print cartridge. See

●

cartridge on page 51 for instructions.

The fuser temperature might be too low. In your printer

●

driver, make sure that the appropriate media type is selected.

Changing the print

Cleaning the printer

Changing the print

Printer

64 Chapter 4 Problem solving ENWW

Loose toner

Vertical repetitive defects

Clean the inside of the printer. See

●

on page 40 for instructions.

Check the media type and quality. See

●

considerations on page 11 for more information.

Install a new HP print cartridge. See

●

cartridge on page 51 for instructions.

In your printer driver, make sure that the appropriate

●

media type is selected.

Plug the printer directly into an AC outlet instead of into a

●

power strip.

The print cartridge might be damaged. If a repetitive mark

●

occurs at the same spot on the page, install a new HP print cartridge. See

on page 51 for instructions.

The internal parts might have toner on them. See

●

Cleaning the printer on page 40 for more information. If

the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages.

Changing the print cartridge

Cleaning the printer

Printer media

Changing the print

Misformed characters

In your printer driver, make sure that the appropriate

●

media type is selected.

If characters are improperly formed, producing hollow

●

images, the media stock might be too slick. Try a different media. See more information.

If characters are improperly formed, producing a wavy

●

effect, the printer might need service. Print a Printer Test page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See

to contact HP on page 98 for more information.

Printer media considerations on page 11 for

How

ENWW Improving print quality 65

Page skew

Make sure that the media is loaded correctly and the

●

media guides are not too tight or too loose against the media stack. See

on page 24 for more information.

Loading media into the input trays

Curl or wave

Wrinkles or creases

The input bin might be too full. See

●

the input trays on page 24 for more information.

Check the media type and quality. See

●

considerations on page 11 for more information.

Check the media type and quality. Both high temperature

●

and humidity cause media to curl. See

considerations on page 11 for more information.

The media might have been in the input tray too long.

●

Turn over the stack of media in the tray. Also, try rotating the media 180° in the input tray.

The fuser temperature might be too high. In your printer

●

driver, make sure that the appropriate media type is selected. If the problem persists, select a media type that uses a lower fuser temperature, such as transparencies or light media.

Loading media into

Printer media

Make sure that media is loaded properly. See

●

media into the input trays on page 24 for more

information.

Check the media type and quality. See

●

considerations on page 11 for more information.

Turn over the stack of media in the tray. Also, try rotating

●

the media 180° in the input tray.

For envelopes, this can be caused by air pockets inside

●

the envelope. Remove the envelope, flatten the envelope, and try printing again.

Printer media

66 Chapter 4 Problem solving ENWW

Toner scatter outline

If large amounts of toner have scattered around the

●

characters, the media might be resisting the toner. (A small amount of toner scatter is normal for laser printing.) Try a different media type. See

considerations on page 11 for more information.

Turn over the stack of media in the tray.

●

Printer media

Water droplets on bottom edge

Return to Finding the solution on page 54.

Use media designed for laser printers. See

●

considerations on page 11 for more information.

NOTE: Moisture in the printer is condensing on the fuser

assembly and dropping onto the media. In excessively hot and humid areas, media retains moisture. Water droplets do not damage the printer.

Use different media.

●

Store media in an airtight container to minimize

●

absorption of moisture.

Printer media

ENWW Improving print quality 67

Clearing jams

CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin,

always open the print cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the jam has been cleared. Opening the print cartridge door and removing the print cartridge relieves tension on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error from the software and the printer control panel lights. See information.

The following are some of the causes of media jams:

Status light patterns on page 56 for more

The input trays are loaded improperly or are too full. See

●

on page 24 for more information.

NOTE: When you add new media, always remove all of the media from the input tray and

straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams.

The media does not meet HP specifications. See

●

information.

Typical media jam locations

Print cartridge area: See

●

Input tray areas: If the page is still sticking out of the input tray, gently try to remove it from the

●

input tray without tearing the page. If you feel resistance, see

on page 68 for instructions.

Output path: If the page is sticking out of the output bin, see

●

on page 68 for instructions.

NOTE: There might be loose toner in the printer after a media jam. This toner clears up after a few

sheets are printed.

Removing a jammed page

Loading media into the input trays

Printer media considerations on page 11 for more

Removing a jammed page on page 68 for instructions.

Removing a jammed page

CAUTION: Media jams might result in loose toner on the page. If you get any toner on your clothes,

wash them in cold water. Hot water will permanently set the toner into the fabric.

68 Chapter 4 Problem solving ENWW

CAUTION: To prevent damage to the printer when clearing jams, including jams in the output bin,

always open the print cartridge door and remove the print cartridge.

1. Open the print cartridge door, and remove the print cartridge.

CAUTION: To prevent damage to the print cartridge, minimize its exposure to direct light. Cover

the print cartridge with a sheet of paper.

2. With both hands, grasp the side of the media that is most visible (this includes the middle), and

carefully pull it free from the printer.

ENWW Clearing jams 69

3. When you have removed the jammed media, replace the print cartridge, and close the print

cartridge door.

After clearing a media jam, you might need to turn the printer off and turn it back on again.

NOTE: When you add new media, remove all of the media from the input tray and straighten the

stack of new media.

Return to Finding the solution on page 54.

70 Chapter 4 Problem solving ENWW

A Printer specifications

This appendix provides information on the following topics:

Environmental specifications

●

Power consumption, electrical specifications, and acoustic emissions

●

Physical specifications

●

Printer capacities and ratings

●

Memory specifications

●

ENWW 71

Environmental specifications

Operating environment Install in a well-ventilated, dust-free area.

Storage environment Printer unplugged from an AC outlet:

NOTE: Values are current as of April 1, 2004. Values are subject to change without notice. See

http://www.hp.com/support/lj1020/ for current information.

Printer plugged into an AC outlet:

Temperature: 10°C to 32.5°C (50°F to 90.5°F)

●

Humidity: 20% to 80% (no condensation)

●

Temperature: 0°C to 40°C (32°F to 104°F)

●

Humidity: 10% to 80% (no condensation)

●

72 Appendix A Printer specifications ENWW

Power consumption, electrical specifications, and acoustic emissions

See www.hp.com/go/lj1020_regulatory for current information.

CAUTION: Power requirements are based on the country/region where the product is sold. Do not

convert operating voltages. This will damage the product and void the product warranty.

ENWW Power consumption, electrical specifications, and acoustic emissions 73

Physical specifications

Dimensions

Weight (2,000-page cartridge installed) 5.8 kg (12.8 lb)

Width: 370 mm (14.6 inches)

●

Depth: 242 mm (9.5 inches)

●

Height: 209 mm (8.2 inches)

●

NOTE: Values are current as of April 1, 2004. Values are subject to change without notice. See

http://www.hp.com/support/lj1020/ for current information.

74 Appendix A Printer specifications ENWW

Printer capacities and ratings

Print speed

Main input tray capacity

Priority feed slot capacity

Top (face down) output bin capacity

Minimum paper size 76 x 127 mm (3 x 5 inches)

Maximum paper size 216 x 356 mm (8.5 x 14 inches)

Media weight

Base memory 2 MB of RAM

Print resolution

Duty cycle

14 ppm for A4 media and 15 ppm for letter media

●

First page out in as low as 10 seconds

●

150 sheets of regular weight 75 g/m2 (20 lb) paper

1 sheet of media up to 163 g/m2 (43 lb)

100 sheets of regular weight 75 g/m2 (20 lb) paper

Output bin: 60 to 105 g/m2 (16 to 28 lbs)

600 x 600 dpi with HP Resolution Enhancement

●

technology (REt)

1200 dpi effective output quality (600 x 600 x 2 dpi with

●

HP Resolution Enhancement technology [REt])

8,000 single-sided pages per month (maximum)

●

1,000 single-sided pages per month (average)

●

ENWW Printer capacities and ratings 75

Memory specifications

Base memory 2 MB RAM

76 Appendix A Printer specifications ENWW

B Regulatory information

ENWW 77

FCC compliance

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If it is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

●

Increase separation between equipment and receiver.

●

Connect equipment to an outlet on a circuit different from that to which the receiver is located.

●

Consult your dealer or an experienced radio/TV technician.

●

NOTE: Any changes or modifications to the printer that are not expressly approved by Hewlett-

Packard could void the user's authority to operate this equipment.

Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

78 Appendix B Regulatory information ENWW

Declaration of Conformity statement

Declaration of Conformity

according to ISO/IEC Guide 22 and EN 45014

Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard,

declares that the product

Product Name: HP LaserJet 1020

Regulatory Model Product Options: ALL

conforms to the following Product Specifications:

Safety: IEC 60950:2001-1 / EN 60950:2001-1

EMC:

Supplementary Information:

The product herewith complies with the requirements of the EMC Directive 89/336/EEC and the Low Voltage Directive 73/23/EEC, and carries the CE-marking accordingly.

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems. Compliance testing of product to standard with exception of clause 9.5, which is not yet in effect.

2) This Device complies with Part 15 of the FCC Rules. Operation is subject to the following two Conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

3) For regulatory purposes, this product is assigned a Regulatory model number. This number should not be confused with the product name or the product number(s).

IEC 60825-1:1993 +A1:1997 +A2:2001 / EN 60825-1:1994 +A11:1996 +A2:2001 (Class 1 Laser/LED Product) GB4943-2001

CISPR 22:1997 / EN 55022:1998 Class B EN 61000-3-2:2000 EN 61000-3-3:1995 / A1:2001 EN 55024:1998 FCC Title 47 CFR, Part 15 Class B GB9254-1998, GB17625.1-1998

Boise, Idaho 83714-1021, USA

BOISB-0207-00

/ ICES-003, Issue 4

Boise, Idaho 83714, USA

19 August 2004

For Regulatory Topics ONLY:

Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130, Australia.

European Contact: Your Local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ-TRE / Standards

Europe, Herrenberger Straße 140, D-71034 Böblingen, Germany, (FAX: +49-7031-14-3143)

USA Contact: Product Regulations Manager, Hewlett-Packard Company, PO Box 15, Mail Stop 160, Boise, Idaho 83707-0015, USA,

(Phone: 208-396-6000)

ENWW Declaration of Conformity statement 79

Regulatory statements

Laser safety

The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation.

WARNING! Using controls, making adjustments, or performing procedures other than those specified

in this user guide may result in exposure to hazardous radiation.

Canadian DOC regulations

Complies with Canadian EMC Class B requirements.

« Conforme à la classe B des normes canadiennes de compatibilité électromagnétiques. « CEM ». »

EMC statement (Korea)

Laser statement for Finland

Luokan 1 laserlaite

Klass 1 Laser Apparat

HP LaserJet Professional CP1025, CP1025nw, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (2007) mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1.

HUOLTO

HP LaserJet Professional CP1025, CP1025nw - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

80 Appendix B Regulatory information ENWW

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömällelasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion, utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.

Substances Table (China)

ENWW Regulatory statements 81

Environmental product stewardship program

Protecting the environment

Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.

Ozone production

This product generates no appreciable ozone gas (O3).

Power consumption

Power usage drops significantly while in Ready or Sleep mode, which saves natural resources and saves money without affecting the high performance of this product. Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:

logo is qualified to the U.S. Environmental

Additional ENERGY STAR qualified imaging product model information is listed at:

www.hp.com/go/energystar

Toner consumption

EconoMode uses less toner, which might extend the life of the print cartridge.

Paper use

This product’s manual/automatic duplex feature (two-sided printing) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.

Plastics

Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product’s life.

HP LaserJet print supplies

It’s easy to return and recycle your HP LaserJet print cartridges after use—free of charge—with HP Planet Partners. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and supplies package. You help reduce the toll on the environment further when you return multiple cartridges together rather than separately.

HP is committed to providing inventive, high-quality products and services that are environmentally sound, from product design and manufacturing to distribution, customer use and recycling. When you participate in the HP Planet Partners program, we ensure your HP LaserJet print cartridges are recycled

82 Appendix B Regulatory information ENWW

properly, processing them to recover plastics and metals for new products and diverting millions of tons of waste from landfills. Since this cartridge is being recycled and used in new materials, it will not be returned to you. Thank you for being environmentally responsible!

NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this

label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns. For information about recycling your HP inkjet cartridges please go to

recycle.

Return and recycling instructions

United States and Puerto Rico

The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.

Multiple returns (more than one cartridge)

1. Package each HP LaserJet print cartridge in its original box and bag.

2. Tape the boxes together using strapping or packaging tape. The package can weigh up to 31 kg

(70 lb).

3. Use a single pre-paid shipping label.

http://www.hp.com/

1. Use your own suitable box, or request a free bulk collection box from

1-800-340-2445 (holds up to 31 kg (70 lb) of HP LaserJet print cartridges).

2. Use a single pre-paid shipping label.

Single returns

1. Package the HP LaserJet print cartridge in its original bag and box.

2. Place the shipping label on the front of the box.

Shipping

For all HP LaserJet print cartridge recycling returns, give the package to UPS during your next delivery or pickup, or take it to an authorized UPS drop-off center. For the location of your local UPS drop-off center, call 1-800-PICKUPS or visit to a U.S. Postal Service carrier or drop off at a U.S. Postal Service Office. For more information, or to order additional labels or boxes for bulk returns, visit Requested UPS pickup will be charged normal pickup rates. Information subject to change without notice.

Residents of Alaska and Hawaii

Do not use the UPS label. Call 1-800-340-2445 for information and instructions. The U.S. Postal Service provides no-cost cartridge return transportation services under an arrangement with HP for Alaska and Hawaii.

www.hp.com/recycle or

www.ups.com. If you are returning via USPS label, give the package

www.hp.com/recycle or call 1-800-340-2445.

ENWW Environmental product stewardship program 83

Non-U.S. returns

To participate in HP Planet Partners return and recycling program, just follow the simple directions in the recycling guide (found inside the packaging of your new product supply item) or visit

recycle. Select your country/region for information on how to return your HP LaserJet printing supplies.

www.hp.com/

Paper

This product is capable of using recycled papers when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper according to EN12281:2002.

Material restrictions

This HP product does not contain added mercury.

This HP product does not contain a battery.

Disposal of waste equipment by users in private households in the European Union

This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.

Chemical substances

HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council). A chemical information report for this product can be found at:

www.hp.com/go/reach.

Material Safety Data Sheet (MSDS)

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at

community/environment/productinfo/safety.

For more information

To obtain information about these environmental topics:

Product environmental profile sheet for this and many related HP products

●

HP’s commitment to the environment

●

HP’s environmental management system

●

www.hp.com/go/msds or www.hp.com/hpinfo/

84 Appendix B Regulatory information ENWW

HP’s end-of-life product return and recycling program

●

Material Safety Data Sheets

●

www.hp.com/go/environment or www.hp.com/hpinfo/globalcitizenship/environment.

Visit

ENWW Environmental product stewardship program 85

Material safety data sheet

Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP website at:

hpinfo/community/environment/productinfo/safety.

http://www.hp.com/go/msds or http://www.hp.com/

86 Appendix B Regulatory information ENWW

C Warranty and licensing

ENWW 87

Hewlett-Packard limited warranty statement

HP PRODUCT DURATION OF LIMITED WARRANTY

HP LaserJet 1020 printer One-year limited warranty

HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new.

HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects.

HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use.

Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/ region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.

TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

88 Appendix C Warranty and licensing ENWW

Hewlett-Packard software license agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unless you have a separate signed agreement with Hewlett-Packard.

License Grant. Hewlett-Packard grants you a license to use one copy of the Software. "Use" means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for "concurrent use," you may not allow more than the maximum number of authorized users to Use the Software concurrently.

Ownership. The Software is owned and copyrighted by Hewlett-Packard or its third-party suppliers. Your license confers no title to, or ownership in, the Software and is not a sale of any rights in the Software. Hewlett-Packard's third-party suppliers may protect their rights in the event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software for archival purposes or when copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright notices in the original Software on all copies or adaptations. You may not copy the Software onto any public network.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accompanying documentation have been developed entirely at private expense. They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991), or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101(a) (Jun 1987), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and any accompanying documentation by the applicable DFARs or FAR clause or the HP standard software agreement for the product involved.

ENWW Hewlett-Packard software license agreement 89

Print cartridge limited warranty

This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANT Y IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

90 Appendix C Warranty and licensing ENWW

HP LaserJet 1020 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1 Printer basics

Quick access to more information

Web links for drivers, software, and support

HP LaserJet 1020 printer

User guide links

Where to look for more information

Printer configuration

HP LaserJet 1020 printer

Walkaround

Printer control panel

Media paths

Priority feed slot

Main input tray

Output bin

Printer connections

Connecting the USB cable

Printer software

Supported operating systems

Printer software for Windows computers

To install printer software for all other operating systems

Printer drivers

Printer properties (driver)

Printer properties online help

Print setting priorities

Printer information page

Printer information page

Printer Test page

Printer media considerations

Supported media sizes

2 Printing tasks

Manual feed

Canceling a print job

Understanding print quality settings

Optimizing print quality for media types

Guidelines for using media

Paper

Labels

Label construction

Transparencies

Envelopes

Envelope construction

Envelopes with double-side seams

Envelopes with adhesive strips or flaps

Envelope storage

Cardstock and heavy media

Cardstock construction

Cardstock guidelines

Letterhead and preprinted forms

Choosing paper and other media

HP media

Media to avoid

Media that might damage the printer

Loading media into the input trays

Priority feed slot

150-sheet main input tray

Printing an envelope

Printing multiple envelopes

Printing on transparencies or labels

Printing on letterhead and preprinted forms

Printing on custom-size media and cardstock

Printing on both sides of the paper (manual two-sided printing)

Printing multiple pages on a single sheet of paper (N-up printing)

Printing booklets

Printing watermarks

3 Maintenance

Cleaning the printer

Cleaning the print cartridge area

Cleaning the printer media path

Changing the pickup roller

Cleaning the pickup roller

Changing the printer separation pad

Redistributing toner

Changing the print cartridge

4 Problem solving

Finding the solution

Step 1: Is the printer set up correctly?