HP Designjet T520 User Manual

DESIGNJET T120 and T520 ePrinter Series

User’s Guide

2nd edition

Legal notices

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

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IPv6-ready

Wi-Fi certified

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Table of contents

1 Introduction ...................................................................................................................... 1

Safety precautions .................................................................................................................... 2

HP Start-Up Kit ......................................................................................................................... 2

Using this guide ....................................................................................................................... 2

Printer models .......................................................................................................................... 4

The printer’s main features ........................................................................................................ 4

The printer’s main components ................................................................................................... 5

The front panel ........................................................................................................................ 7

Printer software ........................................................................................................................ 9

Web Services .......................................................................................................................... 9

Turn the printer on and off ....................................................................................................... 10

The printer’s internal prints ...................................................................................................... 11

2 Connecting the printer .................................................................................................... 13

Choose which connection method to use ................................................................................... 14

Connect the printer to your network .......................................................................................... 14

Connect a computer to the printer by network (Windows) ........................................................... 15

Connect a computer to the printer by USB cable (Windows) ........................................................ 16

Uninstall the printer software (Windows) ................................................................................... 17

Connect a computer to the printer by network (Mac OS X) .......................................................... 17

Connect a computer to the printer by USB cable (Mac OS X) ...................................................... 19

Uninstall the printer software (Mac OS X) .................................................................................. 20

3 Setting up the printer ...................................................................................................... 21

Introduction ........................................................................................................................... 22

Automatic firmware update ..................................................................................................... 22

Turn email notifications on and off ........................................................................................... 22

Turn alerts on and off ............................................................................................................. 22

Control access to the Embedded Web Server ............................................................................ 24

Set Windows driver preferences .............................................................................................. 24

Set up Web Services .............................................................................................................. 24

4 Personalizing the printer ................................................................................................ 25

Change the language of the front-panel display ......................................................................... 26

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Access the Embedded Web Server ........................................................................................... 26

Change the language of the Embedded Web Server .................................................................. 26

Access the HP Utility ............................................................................................................... 27

Change the language of the HP Utility ...................................................................................... 27

Change the sleep mode setting ................................................................................................ 27

Change the auto-off setting ...................................................................................................... 27

Change the front-panel display brightness ................................................................................. 27

Configure network settings ...................................................................................................... 28

Manage ePrinter security ........................................................................................................ 30

Change your printer’s email address ........................................................................................ 30

5 Paper handling ............................................................................................................... 31

General paper-loading advice ................................................................................................. 32

Load a roll onto the spindle ..................................................................................................... 33

Load a roll into the printer ....................................................................................................... 34

Unload a roll ......................................................................................................................... 36

Load a single sheet ................................................................................................................ 36

Unload a single sheet ............................................................................................................. 38

Use the multi-sheet tray ........................................................................................................... 38

View information about the paper ............................................................................................ 39

Maintain paper ...................................................................................................................... 40

Change the drying time .......................................................................................................... 40

Turn the automatic cutter on and off ......................................................................................... 40

Form feed with or without cutting ............................................................................................. 41

6 Printing .......................................................................................................................... 42

Print from a computer using a printer driver ............................................................................... 43

Advanced print settings ........................................................................................................... 43

Color management ................................................................................................................ 48

7 Web-connected printing .................................................................................................. 50

Print remotely with HP Designjet ePrint & Share .......................................................................... 50

Print by email ........................................................................................................................ 51

Print from a smartphone or tablet ............................................................................................. 51

View and print from the HP Designjet ePrint & Share website ...................................................... 53

Print from HP Designjet ePrint & Share using the printer’s front panel ............................................ 54

View and print from other content repositories ........................................................................... 55

Create your Online Print History ............................................................................................... 55

Share files in your Online Print History ...................................................................................... 55

HP Designjet ePrint & Share security ......................................................................................... 55

8 Practical printing examples ............................................................................................ 57

Print from Adobe Acrobat ....................................................................................................... 58

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Print from Autodesk AutoCAD .................................................................................................. 61

Print from Adobe Photoshop .................................................................................................... 65

Print and scale from Microsoft Office ........................................................................................ 67

9 Handling ink cartridges and printhead ........................................................................... 74

About the ink cartridges .......................................................................................................... 75

Storage of anonymous usage information ................................................................................. 75

Check ink cartridge status ....................................................................................................... 75

Replace an ink cartridge ......................................................................................................... 76

About the printhead ............................................................................................................... 77

10 Maintaining the printer ................................................................................................. 78

Check printer status ................................................................................................................ 79

Take care of the printer ........................................................................................................... 79

Clean the exterior of the printer ............................................................................................... 79

The Print Quality Diagnostic Report .......................................................................................... 79

Clean the printhead ................................................................................................................ 80

Align the printhead ................................................................................................................ 81

Replace the printhead ............................................................................................................. 82

Clean the encoder strip ........................................................................................................... 86

Recalibrate the paper advance ................................................................................................ 87

Move or store the printer ......................................................................................................... 88

Firmware update .................................................................................................................... 88

Software update .................................................................................................................... 89

Printer maintenance kits .......................................................................................................... 89

11 Accessories ................................................................................................................... 90

How to order supplies and accessories ..................................................................................... 91

Introduction to the accessories ................................................................................................. 94

12 Troubleshooting paper issues ....................................................................................... 95

The paper cannot be loaded successfully .................................................................................. 96

The paper type is not in the driver ............................................................................................ 98

The printer printed on the wrong paper type .............................................................................. 99

Paper mismatch ..................................................................................................................... 99

The roll has jammed ............................................................................................................. 100

The multi-sheet tray has jammed ............................................................................................. 101

A strip stays on the output tray and generates jams .................................................................. 103

The printer displays out of paper when paper is available ......................................................... 104

Prints do not fall neatly into the bin ......................................................................................... 104

The sheet stays in the printer when the print has been completed ............................................... 104

The paper is cut when the print has been completed ................................................................. 104

The cutter does not cut well ................................................................................................... 104

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The roll is loose on the spindle ............................................................................................... 105

13 Troubleshooting print-quality issues ............................................................................ 106

General printing advice ........................................................................................................ 107

Horizontal lines across the image (banding) ............................................................................ 107

Lines are too thick, too thin or missing .................................................................................... 108

Lines appear stepped or jagged ............................................................................................ 108

Lines print double or in the wrong colors ................................................................................. 109

Lines are discontinuous ......................................................................................................... 109

Lines are blurred .................................................................................................................. 110

Line lengths are inaccurate .................................................................................................... 110

The whole image is blurry or grainy ....................................................................................... 111

The paper is not flat ............................................................................................................. 111

The print is scuffed or scratched ............................................................................................. 112

Ink marks on the paper ......................................................................................................... 112

Black ink comes off when you touch the print ........................................................................... 113

Edges of objects are stepped or not sharp ............................................................................... 113

Edges of objects are darker than expected .............................................................................. 114

Vertical lines of different colors .............................................................................................. 114

White spots on the print ........................................................................................................ 114

Colors are inaccurate ........................................................................................................... 114

Colors are fading ................................................................................................................. 115

The image is incomplete (clipped at the bottom) ....................................................................... 115

The image is clipped ............................................................................................................ 115

Some objects are missing from the printed image ..................................................................... 116

A PDF file is clipped or objects are missing ............................................................................. 117

If you still have a problem ..................................................................................................... 117

14 Troubleshooting ink cartridge and printhead issues .................................................... 118

Cannot insert an ink cartridge ............................................................................................... 119

Ink cartridge status messages ................................................................................................. 119

Cannot insert the printhead ................................................................................................... 119

15 Troubleshooting data communication issues ............................................................... 120

Communication failures between computer and printer ............................................................. 121

Wired network issues ........................................................................................................... 122

Wireless network issues ........................................................................................................ 123

Web Services issues ............................................................................................................. 126

The network configuration page ............................................................................................. 126

16 Troubleshooting general printer issues ........................................................................ 128

The printer does not start ....................................................................................................... 129

The printer does not print ...................................................................................................... 129

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The printer seems slow .......................................................................................................... 129

The front panel is frozen ....................................................................................................... 130

Cannot access the Embedded Web Server .............................................................................. 130

Alerts .................................................................................................................................. 130

17 Front-panel error messages ........................................................................................ 132

18 HP Customer Care ...................................................................................................... 134

Introduction ......................................................................................................................... 135

HP Professional Services ....................................................................................................... 135

HP Proactive Support ............................................................................................................ 136

Customer Self Repair ............................................................................................................ 137

Contact HP Support .............................................................................................................. 137

19 Printer specifications ................................................................................................... 139

Functional specifications ....................................................................................................... 140

Physical specifications .......................................................................................................... 141

Memory specifications .......................................................................................................... 142

Power specifications ............................................................................................................. 142

Ecological specifications ....................................................................................................... 142

Environmental specifications .................................................................................................. 142

Acoustic specifications .......................................................................................................... 142

Glossary ........................................................................................................................... 143

Index ............................................................................................................................... 146

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1 Introduction

●

Safety precautions

●

HP Start-Up Kit

●

Using this guide

●

Printer models

●

The printer’s main features

●

The printer’s main components

●

The front panel

●

Printer software

●

Web Services

●

Turn the printer on and off

●

The printer’s internal prints

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Safety precautions

The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times.

●

Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices.

●

Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see

Contact HP Support on page 137.

●

Use only the electrical cord supplied by HP with the printer. Do not damage, cut or repair the power cord. A damaged power cord can cause fire or electric shock. Replace a damaged power cord with an HP-approved power cord.

●

Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the printer. Doing so may cause fire, electric shock or other serious hazards.

●

Power off the printer and unplug the power cord from the power outlet in any of the following cases:

◦

When placing your hands inside the printer

◦

If there is smoke or an unusual smell coming from the printer

◦

If the printer is making an unusual noise not heard during normal operation

◦

A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of the printer

◦

During an electrical (thunder/lightning) storm

◦

During a power failure

HP Start-Up Kit

The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and documentation.

Using this guide

This guide can be downloaded from the HP Support Center (see HP Support Center on page 135).

Introduction

This chapter provides a brief introduction to the printer and its documentation for new users.

Use and maintenance

These chapters help you carry out normal printer procedures and include the following topics.

●

Connecting the printer on page 13

●

Setting up the printer on page 21

2 Chapter 1 Introduction ENWW

●

Personalizing the printer on page 25

●

Paper handling on page 31

●

Printing on page 42

●

Web-connected printing on page 50

●

Practical printing examples on page 57

●

Handling ink cartridges and printhead on page 74

●

Maintaining the printer on page 78

Troubleshooting

These chapters help you solve problems that may occur while printing and include the following topics.

●

Troubleshooting paper issues on page 95

●

Troubleshooting print-quality issues on page 106

●

Troubleshooting ink cartridge and printhead issues on page 118

●

Troubleshooting data communication issues on page 120

●

Troubleshooting general printer issues on page 128

●

Front-panel error messages on page 132

Accessories, support and specifications

These chapters, Accessories on page 90, HP Customer Care on page 134 and Printer specifications

on page 139, contain reference information, including customer care, the printer specifications and

part numbers for paper types, ink supplies and accessories.

Glossary

The Glossary on page 143 contains definitions of printing and HP terms used in this documentation.

Index

In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.

Warnings and Cautions

The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer from being damaged. Follow the instructions marked with these symbols.

WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal

injury or death.

CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal

injury or damage to the printer.

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Using this guide

Printer models

This guide covers the following printer models, normally referring to them by their short names for brevity.

Full name Short name

HP Designjet T120 24-in ePrinter T120

HP Designjet T520 24-in ePrinter T520-24

HP Designjet T520 36-in ePrinter T520-36

The printer’s main features

Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 914 mm (36 in) wide. Some major features of the printer are shown below:

●

Print resolution of up to 2400 × 1200 dpi (T520) or 1200 × 1200 dpi (T120), using the Best print-quality option, the Maximum Detail option and photo paper

●

The printer can be controlled from its front panel or from a remote computer using the Embedded Web Server or the HP Utility

NOTE: Throughout this manual, “HP Utility” refers to the HP Utility for Mac OS X and the HP

Designjet Utility for Windows.

●

Touch-sensitive front panel in color, with an intuitive graphical user interface

●

Supports USB, Ethernet, or Wi-Fi connection

●

Includes Web-connected features such as automatic firmware upgrades, HP Designjet ePrint & Share, and HP ePrint

●

Handles roll and cut-sheet paper, with a multi-sheet tray

●

Color emulations, see

Printer emulation on page 48

●

Economode for printing economically

●

Ink and paper usage information available from the Embedded Web Server, see

Access the

Embedded Web Server on page 26

●

Supplies information, troubleshooting, and firmware updates available from the HP Utility, see

Access the HP Utility on page 27

●

Access to the online HP Support Center (see

HP Support Center on page 135)

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The printer’s main components

Front view (T520)

1. Multi-sheet tray extenders

2. Top cover

3. Output tray extenders

4. Bin

5. Output platen

6. Ink cartridges

7. Ink cartridge cover

8. Front panel

9. Printhead carriage

10. Printhead

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The printer’s main components

Rear view (T520)

1. Roll cover

2. Communication ports

3. Power socket

4. Multi-sheet tray

Rear view (T120)

1. Blue stop

2. Spindle

3. Paper roll

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Communication ports

1. Hi-Speed USB device port, to connect a computer

2. Fast Ethernet port, to connect to a network

The front panel

The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when needed.

The front panel has a large central area to display dynamic information and icons. On the left and right sides you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.

To the right of the front panel is the Power key, with which you can turn the printer on or off. The key is illuminated when the printer is on. It flashes when the printer is in transition between on and off.

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The front panel

Left and right fixed icons

●

shows the status of the wireless connection: if the blue light is shining, the wireless connection

is active.

●

Press

to return to the home screen.

●

Press

to view help about the current screen.

●

Press

to go to the previous item.

●

Press

to go to the next item.

●

Press

to go back to the previous screen.

●

Press

to cancel the current process.

Home screen dynamic icons

The following items are displayed only on the home screen.

●

At the top left of the home screen is a message telling you which paper source is active.

●

Press to view Web Services status and display your printer’s email address.

●

Press

to view connectivity status information and to perform network configuration. If a network

cable is connected,

is displayed instead.

NOTE: It is not possible to use wireless and wired network connections simultaneously.

●

Press

to view ink information.

●

Press

to change printer settings.

●

Press

to load, unload, and change options for roll paper.

●

Press

to change options for the multi-sheet tray, or to activate it.

●

Press

to load, unload, and change options for single sheets.

●

Press

to access HP Designjet ePrint & Share.

NOTE: The active paper source is indicated by a slightly larger icon, with a white tick in a green

circle:

If the printer is left idle for some time, it goes into sleep mode and switches off the front-panel display. To change the time that elapses before sleep mode, press

, then Printer preferences > Sleep.

You can set a time between 5 and 240 minutes.

The printer wakes from sleep mode and switches on the front-panel display whenever there is some external interaction with it.

Information about specific uses of the front panel can be found throughout this guide.

8 Chapter 1 Introduction ENWW

Printer software

The following software is provided with your printer:

●

The HP-GL/2 and HP RTL driver for Windows (T520 only)

●

The PCL3GUI raster driver for Windows (T120 only)

●

The PCL3GUI raster driver for Mac OS X

●

HP Designjet Preview

●

The Embedded Web Server allows you to:

◦

Manage the printer from a remote computer

◦

View the status of the ink cartridges, the printhead, and the paper

◦

Access the HP Support Center, see

HP Support Center on page 135

◦

Update the printer's firmware, see

Firmware update on page 88

◦

Perform alignments and troubleshooting

◦

Change various printer settings

◦

Manage e-mail notifications

See

Access the Embedded Web Server on page 26.

●

The HP Utility allows you to:

◦

Manage the printer from a remote computer

◦

View the status of the ink cartridges, the printhead, and the paper

◦

Access the HP Support Center, see

HP Support Center on page 135

◦

Update the printer's firmware, see

Firmware update on page 88

◦

Launch the Embedded Web Server

See

Access the HP Utility on page 27.

NOTE: New versions of all printer software can be expected to appear from time to time. In some

cases, when you receive your printer there may already be later versions available on HP's website of some of the software provided with it.

Web Services

Your printer can be connected to the Internet and the Web, providing various benefits:

●

Automatic firmware updates (see

Firmware update on page 88)

●

Print on HP ePrinters from almost anywhere

●

Print on HP ePrinters from almost any device, including smartphones and tablet computers

To take advantage of these benefits, your printer must be connected to the Internet.

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Printer software

For the latest information, see http://www.hp.com/go/designjeteprinters.

HP Designjet ePrint & Share

With HP Designjet ePrint & Share you can print from a conference room, job site, or even home. This free Web service makes it easy to access and print large-format documents using your tablet, smartphone, laptop, or printer touchscreen.

Print from virtually anywhere

Use your tablet, smartphone, laptop, or printer touchscreen to print where and when you need.

●

Plot to print seamlessly from AutoCAD® WS.

●

Send files to print by email to your HP Designjet ePrinter.

Save your files online in the cloud

Every time you print using HP Designjet ePrint & Share, a copy of your file is saved in your HP Designjet ePrint & Share account, so finding files for reprints becomes a breeze.

●

Access files saved to the cloud using your online print history.

●

Keep your projects safeguarded with trusted HP security features.

Collaborate with ease

Whether your files are stored in your HP Designjet ePrint & Share account or an FTP site, HP Designjet ePrint & Share makes it easy to view, share, and print files.

●

Share files using an automatically generated hyperlink.

●

Access all your FTP sites in one place.

Turn the printer on and off

If you wish to turn the printer on or off, the normal and recommended method is to use the Power key on the front panel.

However, if you plan to store the printer for a long period or the Power key does not seem to work, you are recommended to unplug the power cord.

10 Chapter 1 Introduction ENWW

To turn it back on, plug in the power cord.

When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds.

NOTE: When the printer has not been used for a certain period of time (the default time is

determined by Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel display, or sending a new job to print, returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see

Change the sleep mode setting

on page 27.

The printer’s internal prints

The internal prints give various kinds of information about your printer. They can be requested from the front panel.

Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded paper should be at least A4 portrait—210 mm (8.27 in) wide—otherwise the print may be clipped.

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The printer’s internal prints

To print any internal print, press , then scroll down to Internal prints and press it, then select the internal print you want. The following internal prints are available.

●

Demo prints: show some of the capabilities of the printer

◦

Print drawing demo

◦

Print rendering demo

◦

Print GIS map

●

User info prints

◦

Print printer-status report

◦

Print print-quality report

◦

Print network report

12 Chapter 1 Introduction ENWW

2 Connecting the printer

●

Choose which connection method to use

●

Connect the printer to your network

●

Connect a computer to the printer by network (Windows)

●

Connect a computer to the printer by USB cable (Windows)

●

Uninstall the printer software (Windows)

●

Connect a computer to the printer by network (Mac OS X)

●

Connect a computer to the printer by USB cable (Mac OS X)

●

Uninstall the printer software (Mac OS X)

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Choose which connection method to use

The following methods can be used to connect your printer.

Connection type

Speed Cable length Other factors

Wireless Moderate; varies according to

conditions (distance to router, interference, number of wireless clients, network topology, etc.)

N/A Sensitive to interference over longer

distances; requires extra equipment (wireless access point or wireless router)

Fast Ethernet Fast; varies according to network traffic Long: 100 m (328

ft)

Requires extra equipment (switches)

Hi-Speed USB Very fast Short: 3 m (10 ft) A certified Hi-Speed USB cable is

necessary for reliable communication.

NOTE: The speed of any network connection depends on all components used in the network, which

can include network interface cards, routers, switches and cables. If any one of these components cannot operate at high speed, you will have a low-speed connection. The speed of your network connection can also be affected by the total amount of traffic from other devices on the network.

Connect the printer to your network

The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. The first time you connect it to a network, this process may take a few minutes.

Once the printer has a working network configuration, you can check its network address from the front panel: press

or .

To connect to a wireless network, the easiest way is to go to the front panel and press

, then

Connectivity > Wireless setup wizard.

When a network device automatically configures itself by receiving an IP address from the DHCP service, this IP address may change from the last time the device is powered off to the next time it is powered on, which may lead to the device being shown as "offline" when driver port settings are configured with the original IP address. There are at least three possible ways to avoid this:

●

Increase the lease time of your DHCP server device.

●

Set a fixed IP address for your printer that will not be changed by DHCP (see

Communication

failures between computer and printer on page 121).

●

Configure the printer and driver to refer to the hostname instead of the numeric IP address (see

Communication failures between computer and printer on page 121).

See the Assembly Instructions for more details about Internet setup, and how to connect to and register with the cloud to enable Web Services.

14 Chapter 2 Connecting the printer ENWW

Connect a computer to the printer by network (Windows)

The following instructions apply if you intend to print from software applications using a printer driver. See

Printing on page 42 for alternative ways of printing.

Before you begin, check your equipment:

●

The printer should be set up and on.

●

The Ethernet switch or router should be on and functioning correctly.

●

The printer and the computer should be connected to the network (see

Connect the printer to your

network on page 14). The printer can be connected by Ethernet or Wi-Fi.

Now you can proceed to install the printer software and connect to your printer.

Printer software installation

1. Make a note of the printer's IP address from the front panel (see

Access the Embedded Web

Server on page 26).

2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the

setup.exe program in the root folder of the DVD.

3. Navigate to the Software Installation button and press it.

4. Press the Install Software button, and choose your printer from the list of networked printers

that appears, identifying it by its IP address if necessary.

If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it temporarily in order to find the printer. You also have the options of searching for the printer by its hostname, IP address, or MAC address.

In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP address may be the only successful option.

5. Follow the instructions on your screen to install the printer drivers and other HP software, such as

the HP Utility, HP Designjet Preview, and connections to HP Designjet ePrint & Share.

HP Designjet ePrint & Share allows you to create a copy of your document any time you print, securely in the cloud, in your private online print history. This means that you can reprint your documents from anywhere. To use HP Designjet ePrint & Share, you must create a passwordprotected account to protect your documents.

If you have enabled Web Services on your printer, you can print to your printer by email. Just check the Web Services menu for the email address of your printer, then send the file you want to print to that email address as an attachment.

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Connect a computer to the printer by network (Windows)

Connect a computer to the printer by USB cable (Windows)

You can connect your printer directly to a computer without going through a network, by using the printer's built-in Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some disadvantages that you should bear in mind:

●

The cable is of limited length.

●

It is more difficult to share the printer.

●

You cannot use Web Services.

●

You cannot use automatic firmware updates.

NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified

by the USB Implementor's Forum (

http://www.usb.org/) should be used with this printer.

Printer software installation

The following instructions apply if you intend to print from software applications using a printer driver. See

Printing on page 42 for alternative ways of printing.

1. Do not connect the computer to the printer yet. You must first install the printer software

on the computer, as follows.

2. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the

setup.exe program in the root folder of the DVD.

3. Navigate to the Software Installation button and press it.

4. Press the Install Software button.

5. In some cases, you may see a message warning you that the installer would need to communicate

through the firewall in order to search the network for printers. As you have no need to do this, you can check the box Continue installation without searching the network.

6. If you see a list of networked printers, select Help me find my printer (including network

and USB connected printers).

7. Select USB Cable.

NOTE: You can connect your printer and complete the installation later if you prefer. To do so,

check the box marked I want to connect my printer after completing the setup wizard.

8. When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure

that the printer is turned on.

9. Follow the instructions on your screen to install the printer drivers and other HP software, such as

the HP Utility.

10. If during the process you have not been prompted to connect the printer, connect the printer now,

and let the wizard install the device automatically.

16 Chapter 2 Connecting the printer ENWW

Printer sharing considerations

Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects status reports, administration and troubleshooting.

TIP: The best way to share the printer over a network is to connect the printer not to any computer,

but to the network. See

Connect a computer to the printer by network (Windows) on page 15.

Uninstall the printer software (Windows)

1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the

setup.exe program in the root folder of the DVD.

2. Navigate to the Software Installation button and press it.

3. Press the Install Software button, and follow the instructions on your screen to uninstall the

printer software.

Connect a computer to the printer by network (Mac OS X)

You can connect your printer to a network under Mac OS X by using the following methods:

●

Bonjour

●

TCP/IP

The following instructions apply if you intend to print from software applications using a printer driver. See

Printing on page 42 for alternative ways of printing.

Before you begin, check your equipment:

●

The printer should be set up and on.

●

The Ethernet switch or router should be on and functioning correctly.

●

The printer and the computer should be connected to the (wired or wireless) network. See

Connect

the printer to your network on page 14.

Now you can proceed to install the printer software and connect to your printer.

Bonjour connection

1. Go to the front panel and press or . Note the mDNS service name of your printer.

2. Insert the HP Start-up Kit DVD into your DVD drive.

3. Open the DVD icon on your desktop.

4. Open the Mac OS X HP Designjet Installer.

5. Follow the instructions on your screen.

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Uninstall the printer software (Windows)

6. The printer software is installed, including the printer drivers and other HP software, such as the

HP Utility, HP Designjet Preview, and connections to HP Designjet ePrint & Share.

7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up

a connection to your printer. Follow the instructions on your screen.

8. When you reach the Select Printer screen, look for your printer's mDNS service name (which you

noted in step 1) in the Printer Name column.

●

If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.

●

If you cannot find your printer's name with a Bonjour connection type, check the box My printer is not in the list.

Click Continue.

9. Continue following the instructions on the screen. When you reach the Printer Queue Created

screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network.

10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.

If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.

TCP/IP connection

1. Go to the front panel and make a note of the printer's URL (see Access the Embedded Web Server

on page 26).

2. Insert the HP Start-up Kit DVD into your DVD drive.

3. Open the DVD icon on your desktop.

4. Open the Mac OS X HP Designjet Installer.

5. Follow the instructions on your screen.

6. The printer software is installed, including the printer drivers and other HP software, such as the

HP Utility, HP Designjet Preview, and connections to HP Designjet ePrint & Share.

18 Chapter 2 Connecting the printer ENWW

7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up

a connection to your printer. Follow the instructions on your screen.

8. When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1)

in the Printer Name column.

●

If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows IP Printing. Then highlight that line. Otherwise, continue searching further down the list.

●

If you cannot find your printer's name with an IP Printing connection type, check the box My printer is not in the list.

Click Continue.

9. Continue following the instructions on the screen. When you reach the Printer Queue Created

screen, click Quit to exit, or Create New Queue if you want to connect another printer to the network.

10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.

If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.

Connect a computer to the printer by USB cable (Mac OS X)

●

The cable is of limited length.

●

It is more difficult to share the printer.

●

You cannot use Web Services.

●

You cannot use automatic firmware updates.

NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables certified

by the USB Implementor's Forum (

http://www.usb.org/) should be used with this printer.

Printer software installation

The following instructions apply if you intend to print from software applications using a printer driver. See

Printing on page 42 for alternative ways of printing.

1. Make sure the printer is either turned off, or disconnected from the computer.

2. Insert the HP Start-up Kit DVD into your DVD drive.

3. Open the DVD icon on your desktop.

4. Open the Mac OS X HP Designjet Installer.

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Connect a computer to the printer by USB cable (Mac OS X)

5. Follow the instructions on your screen.

6. The printer software is installed, including the printer driver and the HP Utility.

7. Make sure that the printer is turned on and connected to the computer with a certified USB cable.

NOTE: The use of non-certified USB cables can lead to connectivity problems. Only cables

certified by the USB Implementor's Forum (

http://www.usb.org/) should be used with this printer.

8. Shortly afterwards, a print queue is created automatically for your printer.

Sharing the printer

If your computer is connected to a network, you can make your directly connected printer available to other computers on the same network.

1. Double-click the System Preferences icon on the Dock menu bar on your desktop.

2. To enable printer sharing, go Sharing, select Printer Sharing, and then check the printer(s)

that you want to share.

3. Your printer now automatically appears in the list of shared printers displayed by any other

computer running Mac OS X and connected to your local network.

Please bear in mind the following considerations.

●

Any other users wishing to share your printer must install the printer software on their own computers.

●

Anyone sharing your directly connected printer will be able to send print jobs, but will not be able to receive information from the printer—which affects alerts, status reports, paper management, administration and troubleshooting.

●

You may find that sharing your directly connected printer with other users will slow down your computer unacceptably.

TIP: The best way to share the printer over a network is to connect the printer not to any computer,

but to the network. See

Connect a computer to the printer by network (Mac OS X) on page 17.

Uninstall the printer software (Mac OS X)

1. Insert the HP Start-up Kit DVD into your DVD drive.

2. Open the DVD icon on your desktop.

3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to

uninstall the printer software..

To delete the print queue, select the Print & Fax dialog from the system preferences. Select the name of the printer and click the – button.

20 Chapter 2 Connecting the printer ENWW

3 Setting up the printer

●

Introduction

●

Automatic firmware update

●

Turn email notifications on and off

●

Turn alerts on and off

●

Control access to the Embedded Web Server

●

Set Windows driver preferences

●

Set up Web Services

ENWW 21

Introduction

This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use.

Automatic firmware update

The printer can automatically check for a firmware update periodically (see Firmware update

on page 88). Without an update, some Web Services may not be available. The Enable Web

Services process includes the option to turn on automatic firmware updates from the printer's front panel or Embedded Web Server.

Turn email notifications on and off

In order to receive email notifications from the printer, you must have configured the email server. To configure the email server using the Embedded Web Server, select Settings > Email server, and fill in the following fields:

●

SMTP server: the IP address or hostname of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work.

●

Printer email address: each email message sent by the printer must include a return address, which does not need to be a real, functional email address, but it should be unique, so that recipients of the message can identify the printer that sent it.

You can turn specific email notifications on or off by selecting Notifications from the Tools tab of the Embedded Web Server.

Turn alerts on and off

Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by the printer driver and by the Embedded Web Server.

You can change the alert settings in various ways to display all, some, or none of the available alerts.

To access alert settings under Windows

●

Select Alert Settings in the Tools menu of the HP Designjet Utility.

●

Select Alert Settings in any alert page displayed by the HP Designjet Utility.

●

Right-click the system tray icon of the HP Designjet Utility, and select Alert Settings.

In the Alert Settings window, you can use the Alerting slider to turn off alerts completely.

22 Chapter 3 Setting up the printer ENWW

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