HP DesignJet T2500 User's Guide
HP DesignJet T2500 Multifunction Series
User guide
© Copyright 2015 HP Development Company,
L.P.
2
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Hi-Speed USB certified
Trademarks
Adobe®, Acrobat®, Adobe Photoshop®, and
PostScript® are trademarks of Adobe Systems
Incorporated.
Corel® is a trademark or registered trademark
of Corel Corporation or Corel Corporation
Limited.
ENERGY STAR and the ENERGY STAR mark are
registered U.S. trademarks.
Microsoft® and Windows® are U.S. registered
trademarks of Microsoft Corporation.
PANTONE® is Pantone, Inc.'s check-standard
trademark for color.
IPv6-ready
Table of contents
1 Introduction .................................................................................................................................................. 1
Safety precautions ................................................................................................................................................. 2
HP Start-Up Kit ....................................................................................................................................................... 3
Using this guide ..................................................................................................................................................... 3
Printer models ....................................................................................................................................................... 4
The printer’s main features ................................................................................................................................... 5
The printer’s main components ............................................................................................................................ 6
The front panel ...................................................................................................................................................... 8
Printer software .................................................................................................................................................. 11
Mobile printing ..................................................................................................................................................... 12
Turn the printer on and off .................................................................................................................................. 13
The printer’s internal prints ................................................................................................................................ 13
2 Installing the software ................................................................................................................................ 15
Connect the printer to your network ................................................................................................................... 16
Connect a computer to the printer by network (Windows) ................................................................................ 17
Uninstall the printer software (Windows) ........................................................................................................... 18
Connect a computer to the printer by network (Mac OS X) ................................................................................ 18
Uninstall the printer software (Mac OS X) ........................................................................................................... 19
3 Setting up the printer .................................................................................................................................. 20
Introduction ......................................................................................................................................................... 21
Set up web services ............................................................................................................................................. 21
Web Services manual configuration ................................................................................................................... 21
Configure a scan-to-network or scan-to-FTP folder .......................................................................................... 23
Paper suitability options ..................................................................................................................................... 28
Turn nesting on and off ....................................................................................................................................... 29
Turn usage information on and off ..................................................................................................................... 30
Turn e-mail notifications on and off ................................................................................................................... 31
Turn alerts on and off .......................................................................................................................................... 31
Control access to the printer ............................................................................................................................... 32
ENWW iii
Require account ID ............................................................................................................................................... 33
Set Windows driver preferences ......................................................................................................................... 34
4 Network configuration ................................................................................................................................. 35
Introduction ......................................................................................................................................................... 36
Verify correct operation ...................................................................................................................................... 36
Preconfigure network settings if required .......................................................................................................... 36
Add the printer to your network system ............................................................................................................. 37
Troubleshooting .................................................................................................................................................. 37
Reset network parameters ................................................................................................................................. 38
Control network protocols .................................................................................................................................. 39
Front-panel menu items ...................................................................................................................................... 39
Embedded services .............................................................................................................................................. 43
Supported network protocols ............................................................................................................................. 44
5 Personalizing the printer ............................................................................................................................. 45
Change the language of the front-panel display ................................................................................................ 46
Access the HP Utility ............................................................................................................................................ 46
Access the Embedded Web Server ...................................................................................................................... 46
Change the language of the HP Utility ................................................................................................................ 47
Change the language of the Embedded Web Server .......................................................................................... 47
Change the sleep mode setting ........................................................................................................................... 47
Change the auto-off setting ................................................................................................................................ 47
Change the loudspeaker volume ........................................................................................................................ 48
Change the front-panel display brightness ........................................................................................................ 48
Change the units of measurement ...................................................................................................................... 48
Configure network settings ................................................................................................................................. 48
Change the graphic language setting ................................................................................................................. 49
Manage printer security ...................................................................................................................................... 50
Change your printer’s email address .................................................................................................................. 50
6 Paper handling ............................................................................................................................................ 51
General advice ..................................................................................................................................................... 52
Load a roll onto the spindle ................................................................................................................................. 52
Load a roll into the printer ................................................................................................................................... 55
Unload a roll ......................................................................................................................................................... 58
Load a single sheet .............................................................................................................................................. 59
The stacker .......................................................................................................................................................... 60
The basket ........................................................................................................................................................... 63
View information about the paper ...................................................................................................................... 63
iv ENWW
Paper presets ....................................................................................................................................................... 64
Printing paper info ............................................................................................................................................... 64
Move the paper .................................................................................................................................................... 65
Maintain paper ..................................................................................................................................................... 65
Change the drying time ....................................................................................................................................... 65
Change the retrieval time .................................................................................................................................... 65
Turn the automatic cutter on and off ................................................................................................................. 66
Feed and cut the paper ........................................................................................................................................ 66
7 Working with two rolls ................................................................................................................................. 67
The uses of a multiroll printer ............................................................................................................................. 67
How the printer allocates jobs to paper rolls ..................................................................................................... 67
8 Printing ...................................................................................................................................................... 69
Introduction ......................................................................................................................................................... 70
Print from a USB flash drive ................................................................................................................................ 70
Print from a computer using the Embedded Web Server or HP Utility .............................................................. 71
Print from a computer using a printer driver ...................................................................................................... 73
Advanced print settings ....................................................................................................................................... 73
Print from iOS with AirPrint ................................................................................................................................. 84
9 Scanning ..................................................................................................................................................... 86
Paper types suitable for scanning ....................................................................................................................... 86
Scan to file ........................................................................................................................................................... 87
10 Copying ..................................................................................................................................................... 90
11 Mobile printing .......................................................................................................................................... 92
Introduction ......................................................................................................................................................... 93
Print from mobile devices ................................................................................................................................... 93
Print from Apple iOS ............................................................................................................................................ 93
Print from Android ............................................................................................................................................... 93
Print by email (HP ePrint) .................................................................................................................................... 93
Mobile Printing ..................................................................................................................................................... 94
12 Job queue management ............................................................................................................................. 95
The job queue in the front panel ......................................................................................................................... 96
The job queue in the Embedded Web Server or HP Utility .................................................................................. 99
ENWW v
13 Color management ................................................................................................................................... 103
Introduction ....................................................................................................................................................... 104
How colors are represented .............................................................................................................................. 104
A summary of the color management process ................................................................................................ 104
Color calibration ................................................................................................................................................ 104
Color management from printer drivers ........................................................................................................... 106
Color management from printer drivers (PostScript printers) ........................................................................ 109
Color management from the Embedded Web Server ....................................................................................... 112
Color management from the front panel ......................................................................................................... 113
Color management and the scanner ................................................................................................................. 113
14 Practical printing examples ...................................................................................................................... 115
Print from Adobe Acrobat ................................................................................................................................. 116
Print from Autodesk AutoCAD ........................................................................................................................... 118
Print from Adobe Photoshop ............................................................................................................................ 123
Print and scale from Microsoft Office ............................................................................................................... 125
15 Retrieving printer usage information ........................................................................................................ 132
Get printer accounting information .................................................................................................................. 133
Check usage statistics ....................................................................................................................................... 133
Check usage statistics for a job ......................................................................................................................... 133
Request accounting data by email .................................................................................................................... 134
16 Handling ink cartridges and printhead ....................................................................................................... 136
About the ink cartridges .................................................................................................................................... 137
Check the ink cartridges status ......................................................................................................................... 137
Remove an ink cartridge ................................................................................................................................... 137
Insert an ink cartridge ....................................................................................................................................... 138
Safe mode .......................................................................................................................................................... 140
About the printhead .......................................................................................................................................... 140
Check the printhead status ............................................................................................................................... 140
Remove the printhead ....................................................................................................................................... 141
Insert the printhead ........................................................................................................................................... 145
Storage of anonymous usage information ....................................................................................................... 148
17 Printer maintenance ................................................................................................................................ 149
Check printer status .......................................................................................................................................... 150
Clean the exterior of the printer ....................................................................................................................... 150
Maintain the ink cartridges ................................................................................................................................ 150
Move or store the printer .................................................................................................................................. 150
vi ENWW
Update the firmware ......................................................................................................................................... 151
Update the software .......................................................................................................................................... 152
Printer maintenance kits ................................................................................................................................... 152
Secure File Erase ............................................................................................................................................... 153
Disk Wipe ........................................................................................................................................................... 153
18 Scanner maintenance ............................................................................................................................... 154
Clean the scanner’s glass plate ......................................................................................................................... 155
Replace the scanner’s glass plate ..................................................................................................................... 158
Calibrate the scanner ........................................................................................................................................ 163
19 Supplies and accessories .......................................................................................................................... 165
How to order supplies and accessories ............................................................................................................ 166
Introduction to the accessories ......................................................................................................................... 167
20 Troubleshooting paper issues ................................................................................................................... 168
The paper cannot be loaded successfully ......................................................................................................... 169
The paper type is not in the list ......................................................................................................................... 170
The printer printed on the wrong paper type ................................................................................................... 171
An “on hold for paper” message ....................................................................................................................... 171
The paper has jammed in the print platen ........................................................................................................ 173
The paper has jammed in the stacker ............................................................................................................... 177
The printer reports unexpectedly that the stacker is full ................................................................................ 177
The printer displays out of paper when paper is available .............................................................................. 177
Prints do not fall neatly into the basket ........................................................................................................... 177
The print remains in the printer after printing has completed ........................................................................ 178
The cutter does not cut well .............................................................................................................................. 178
The roll is loose on the spindle ......................................................................................................................... 178
21 Troubleshooting print-quality issues ........................................................................................................ 179
General advice ................................................................................................................................................... 181
Print-quality troubleshooting wizard ............................................................................................................... 181
Recalibrate the paper advance ......................................................................................................................... 182
Horizontal lines across the image (banding) .................................................................................................... 183
Lines are too thick, too thin or missing ............................................................................................................. 184
Lines appear stepped or jagged ........................................................................................................................ 185
Lines print double or in the wrong colors ......................................................................................................... 185
Lines are discontinuous ..................................................................................................................................... 186
Lines are blurred ................................................................................................................................................ 186
Line lengths are inaccurate ............................................................................................................................... 187
ENWW vii
The whole image is blurry or grainy .................................................................................................................. 187
The paper is not flat .......................................................................................................................................... 188
The print is scuffed or scratched ....................................................................................................................... 188
Ink marks on the paper ..................................................................................................................................... 189
Black ink comes off when you touch the print .................................................................................................. 190
Edges of objects are stepped or not sharp ....................................................................................................... 190
Edges of objects are darker than expected ...................................................................................................... 190
Horizontal lines at the end of a cut sheet print ................................................................................................ 191
Vertical bands of different colors ..................................................................................................................... 191
White spots on the print .................................................................................................................................... 191
Colors are inaccurate ......................................................................................................................................... 191
Colors are fading ............................................................................................................................................... 192
The image is incomplete (clipped at the bottom) ............................................................................................. 192
The image is clipped .......................................................................................................................................... 193
Some objects are missing from the printed image ........................................................................................... 193
A PDF file is clipped or objects are missing ....................................................................................................... 194
The Image Diagnostics Print ............................................................................................................................. 194
If you still have a problem ................................................................................................................................. 196
22 Troubleshooting scanner issues ................................................................................................................ 198
Cannot access the network folder .................................................................................................................... 198
Scanning to file is slow ...................................................................................................................................... 198
23 Troubleshooting scan-quality issues ......................................................................................................... 200
Random vertical lines ........................................................................................................................................ 201
Wrinkles or folds ................................................................................................................................................ 201
Line discontinuities ............................................................................................................................................ 202
Grain in area fills when scanning plain paper ................................................................................................... 203
Small color differences between adjacent CIS modules .................................................................................. 204
Vertical light lines at the intersection between CIS modules ........................................................................... 205
Variable line thickness or missing lines ............................................................................................................ 206
Inaccurately reproduced colors ........................................................................................................................ 206
Color fringing ..................................................................................................................................................... 207
Clipping in dark or light areas ........................................................................................................................... 208
Flare in the image when scanning glossy originals .......................................................................................... 209
Vertical red and green bands over white or black background ........................................................................ 209
The stop-start effect ......................................................................................................................................... 210
Vibration ............................................................................................................................................................ 211
Horizontal periodical banding ........................................................................................................................... 211
Defocus, blurring and fading colors .................................................................................................................. 212
Incorrect paper advance, skew during scanning, or horizontal wrinkles ........................................................ 213
viii ENWW
Vertical black band 20 cm wide ......................................................................................................................... 214
The scanner damages some originals .............................................................................................................. 215
Completely wrong colors .................................................................................................................................. 215
Vertical distortion .............................................................................................................................................. 216
Object replication (ghosting) ............................................................................................................................. 216
Clipping or incorrect scale factor when down-scaling in copies and prints ..................................................... 217
Incorrect edge detection, mostly when scanning tracing paper ...................................................................... 218
A copied or scanned image is very skewed ....................................................................................................... 218
24 The scanner diagnostic plot ...................................................................................................................... 219
Prepare the printer and the paper to print the diagnostic sheet ..................................................................... 220
Visual check for errors while printing the diagnostic sheet ............................................................................. 220
Scan or copy the diagnostic plot ....................................................................................................................... 224
Monitor calibration ............................................................................................................................................ 224
Save the diagnostic plot for future use ............................................................................................................ 225
25 Troubleshooting ink cartridge and printhead issues ................................................................................... 226
Cannot insert an ink cartridge ........................................................................................................................... 227
Ink cartridge status messages .......................................................................................................................... 227
Cannot insert the printhead .............................................................................................................................. 227
The front-panel display recommends reseating or replacing the printhead .................................................. 227
Clean the printhead ........................................................................................................................................... 228
Align the printhead ............................................................................................................................................ 228
Printhead status messages ............................................................................................................................... 229
26 Troubleshooting general printer issues ..................................................................................................... 230
The printer will not start ................................................................................................................................... 231
The printer does not print ................................................................................................................................. 231
The printer seems slow ..................................................................................................................................... 232
The printer behaves strangely .......................................................................................................................... 232
Communication failures between computer and printer ................................................................................. 232
Cannot access the HP Utility ............................................................................................................................. 233
Cannot access the Embedded Web Server ........................................................................................................ 233
Cannot connect to the Internet ......................................................................................................................... 233
Mobile printing troubleshooting ....................................................................................................................... 234
Automatic file system check ............................................................................................................................. 234
Alerts .................................................................................................................................................................. 235
27 Front-panel error messages ..................................................................................................................... 236
The system error log ......................................................................................................................................... 239
ENWW ix
28 HP Customer Care .................................................................................................................................... 240
Introduction ....................................................................................................................................................... 241
HP Professional Services ................................................................................................................................... 241
HP Proactive Support ........................................................................................................................................ 242
Customer Self Repair ......................................................................................................................................... 242
Contact HP Support ........................................................................................................................................... 243
29 Printer specifications ............................................................................................................................... 245
Functional specifications .................................................................................................................................. 246
Mobile printing specifications ........................................................................................................................... 248
Physical specifications ...................................................................................................................................... 248
Memory specifications ...................................................................................................................................... 248
Power specifications ......................................................................................................................................... 249
Environmental specifications ............................................................................................................................ 249
Acoustic specifications ...................................................................................................................................... 249
Glossary ....................................................................................................................................................... 250
Index ........................................................................................................................................................... 253
x ENWW
1 Introduction
●
Safety precautions
●
HP Start-Up Kit
●
Using this guide
●
Printer models
●
The printer’s main features
●
The printer’s main components
●
The front panel
●
Printer software
●
Mobile printing
●
Turn the printer on and off
●
The printer’s internal prints
ENWW 1
Safety precautions
Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any
operations or procedures other than as described in this document, because doing so may result in death,
serious personal injuries, or fire.
Mains connection
●
Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet
with multiple devices. Doing so can cause a fire or an electric shock hazard.
●
Ensure that the printer is well grounded. Failure to ground the printer may result in electrical shock, fire,
and susceptibility to electromagnetic interference.
●
Use only the power cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause fire and electric shock. Replace a damaged power cord with an HPapproved power cord.
●
Insert the power cord securely and completely into the wall socket and printer inlet. A poor connection
can cause a fire or an electric shock hazard.
●
Never handle the power cord with wet hands. Doing so may cause electric shock hazard.
●
Observe all warnings and instructions marked on the printer.
Printer operation
●
●
●
●
Printer servicing
●
●
●
Caution
Turn off the printer and unplug the power cord from the power outlet in any of the following cases:
●
●
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause fire, electric shock, or other serious hazards.
Never insert your hand into the printer while it is printing. Moving parts inside the printer may cause
injuries.
Keep the ventilation system in the room turned on when printing.
Unplug the printer from the wall before cleaning.
There are no operator-serviceable parts inside the printer. Refer servicing to qualified service
personnel. Contact your local HP Support (see Contact HP Support on page 243).
Do not disassemble or repair the printer yourself. There are hazardous voltages inside the printer that
can cause a fire or electric shock hazard.
Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
●
If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
●
During a thunderstorm
2 Chapter 1 Introduction ENWW
●
During a power failure
●
The power cord or plug is damaged
●
The printer has been dropped
●
The printer is not operating normally
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the links to the printer's software and
documentation.
Using this guide
This guide can be downloaded from the HP Support Center (see HP Support Center on page 241).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures and include the following topics.
●
Installing the software on page 15
●
Setting up the printer on page 20
●
Network configuration on page 35
●
Personalizing the printer on page 45
●
Paper handling on page 51
●
Working with two rolls on page 67
●
Printing on page 69
●
Mobile printing on page 92
●
Job queue management on page 95
●
Color management on page 103
●
Practical printing examples on page 115
●
Retrieving printer usage information on page 132
●
Handling ink cartridges and printhead on page 136
●
Printer maintenance on page 149
Troubleshooting
These chapters help you solve problems that may occur while printing and include the following topics.
ENWW HP Start-Up Kit 3
●
Troubleshooting paper issues on page 168
●
Troubleshooting print-quality issues on page 179
●
Troubleshooting ink cartridge and printhead issues on page 226
●
Troubleshooting general printer issues on page 230
●
Front-panel error messages on page 236
Accessories, support and specifications
These chapters, Supplies and accessories on page 165, HP Customer Care on page 240 and Printer
specifications on page 245, contain reference information, including customer care, the printer
specifications and part numbers for paper types, ink supplies and accessories.
Glossary
The Glossary on page 250 contains definitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
Warnings and Cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP DesignJet T2500 eMultifunction T2500
HP DesignJet T2500 PostScript eMultifunction T2500 PS
HP DesignJet T2530 Multifunction T2530
HP DesignJet T2530 PostScript Multifunction T2530
4 Chapter 1 Introduction ENWW
The printer’s main features
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in)
wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide and 7 m (23 ft)
long. Some major features of the printer are shown below:
●
Built-in stacker for paper sizes from A4/A portrait to A0/E, with up to 50 A1/D-size capacity
●
Roll and single-sheet loading from the front of the printer
●
Two rolls with automatic switching, enabling long runs of unattended printing
●
Six-ink system
●
Integrated printhead, 9/8 in (28 mm) wide, with duplicated black nozzles improving speed and quality
●
Capacitive touch-sensitive front panel in color, with an intuitive graphical user interface
●
Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input
●
Scan resolution of up to 600 dpi, in RGB color with 24 bits per pixel, or grayscale with 8 bits per pixel, or
black and white with 1 bit per pixel
●
Economode for printing economically
●
Can be controlled from the built-in front panel, or from a remote computer using the Embedded Web
Server or the HP Utility
●
Includes Web-connected features such as automatic firmware updates, HP ePrint and Mobile Printing
●
Driverless printing using AirPrint
●
Paper flexibility and automatic easy load, see Paper handling on page 51, with information and
presets accessible from the front panel
●
Accurate and consistent color reproduction with automatic color calibration
●
Color emulations, see Printer emulation on page 107
●
Manual printing with the stacker open, for improved handling of special jobs on photographic paper
●
High-productivity features such as job previewing and nesting using the printer's Embedded Web Server
●
Ink and paper usage information available from the Embedded Web Server, see Access the Embedded
Web Server on page 46
●
Access to online support
ENWW The printer’s main features 5
The printer’s main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Scanner
2. Printhead
3. Stacker
4. Front panel
5. Ink cartridges
6. Basket
7. Lower roll cover
8. Upper roll cover
6 Chapter 1 Introduction ENWW
Rear view
1. Power switch
2. Power socket
ENWW The printer’s main components 7
Communication ports
1. Gigabit Ethernet port, to connect to a network
2. Diagnostic LEDs, to be used by service engineers
3. Hi-Speed USB host port, intended for connecting a USB flash drive
The front panel
The front panel is located on the front right of the printer. It gives you complete control of your printer: from
the front panel, you can print, view information about the printer, change printer settings, perform
calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when
necessary. Information about specific uses of the front panel can be found throughout this guide.
8 Chapter 1 Introduction ENWW
1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be
printed or a destination for scanned files. When a USB flash drive is inserted, a USB icon is
displayed on the front panel's home screen.
2. The front panel itself: a touch-sensitive screen with a graphical user interface.
3. Loudspeakers.
4. The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is
on. It flashes when the printer is in sleep mode.
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
Left and right fixed icons
●
Press to return to the home screen.
●
Press to view help about the current screen.
●
Press to go to the previous item.
●
Press to go to the next item.
●
Press to go back to the previous screen. This does not discard any changes made in the current
screen.
ENWW The front panel 9
●
Press to cancel the current process.
●
Press to view the printer's email.
Home screen dynamic icons
The following items are displayed only on the home screen.
●
Press to reach the information screen, where you can view information about printer and scan
status, change printer settings, or initiate actions such as loading paper or replacing ink supplies.
●
Press to release the paper from the scanner. If there is no paper in the scanner, this button is not
displayed.
●
To the right of the above button is a message showing the printer status or the most important current
alert.
●
Press to print a file. See Printing on page 69.
●
Press to scan a sheet of paper and store the image in a file, either in a network folder or in a USB
flash drive. See Scanning on page 86.
●
Press to copy a sheet of paper (scan and print). See Copying on page 90.
●
Press to view and manage the print and scan job queues. A smaller warning icon appears if there
are jobs on hold. See Job queue management on page 95.
●
Press to view information about the USB flash drive. This icon appears only when a USB flash
drive is inserted.
●
Press to access available applications. See http://www.hp.com/go/designjeteprinters. This icon
appears only when one or more applications are installed.
10 Chapter 1 Introduction ENWW
Information screen
To reach the information screen, press on the home screen.
Information screen dynamic icons
●
Press for information about the paper status.
●
Press for information about the ink cartridge status.
●
Press for information about the printhead status.
●
●
●
●
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off the front-panel
display to save energy. Printer features can be enabled from this mode, and the printer maintains network
connectivity, waking up only as necessary. The printer can be woken from sleep mode by the Power button,
by sending a print job, or by lifting the scanner, opening a roll cover, or opening the stacker cover. The printer
wakes up in several seconds, more quickly than if it is completely turned off. While in sleep mode, the Power
button blinks.
To change the time that elapses before sleep mode, press , then , then Setup > Front panel
options > Sleep mode wait time. You can set a time between 1 and 240 minutes; the default time is 30
minutes.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks offer the option of
remotely waking up the printer if needed to perform the task.
Press for information about the network status.
Press for a list of alerts.
Press for information about the printer.
Press to view and change printer or scan settings.
Printer software
The following software is provided for your printer:
ENWW Printer software 11
●
Printer drivers
●
The Embedded Web Server and (alternatively) the HP Utility allow you to:
◦
Manage the printer from a remote computer (the Embedded Web Server is recommended for this
purpose)
◦
View the status of the ink cartridges, the printhead, and the paper
◦
Update the printer's firmware, see Update the firmware on page 151
◦
Perform calibrations and troubleshooting
◦
Submit print jobs
◦
Manage the job queue, see Job queue management on page 95
◦
View job accounting information, see Retrieving printer usage information on page 132
◦
Change various printer settings
◦
Manage e-mail notifications
◦
Change permissions and security settings
◦
Set network destinations for scan
◦
Scan accounting
See Access the Embedded Web Server on page 46 and Access the HP Utility on page 46.
NOTE: The HP Utility under Mac OS X and the HP DesignJet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases,
when you receive your printer there may already be later versions available on HP's website of some of the
software provided with it.
Mobile printing
Your printer can be connected to the Internet and Web, providing various benefits:
●
Automatic firmware updates (see Update the firmware on page 151)
●
Print on HP Printers from almost anywhere
●
Print on HP printers from almost any device, including smartphones and tablet computers.
To take advantage of these benefits, your printer must be connected to the Internet.
For the latest information, see http://www.hpconnected.com.
With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple
steps wherever you are, by using your mobile device OS or sending an email to your printer with a PDF
attachment. iOS-Apple printing is enabled through Airprint.
For Android printing, install the HP Print Service App from Google Play (if you do not have it already preinstalled in your mobile device).
12 Chapter 1 Introduction ENWW
For more information, see http://www.hp.com/go/designjetmobility.
Turn the printer on and off
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use
the Power key on the front panel.
However, if you plan to store the printer for a long period or the Power key does not seem to work, you are
recommended to turn it off using the power switch at the rear.
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks
or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also Sleep mode on page 11 and Change the auto-off setting on page 47.
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
●
The loaded paper should be at least A3 landscape—420 mm (16.53in) wide—otherwise the print may
be clipped.
●
The front panel should be displaying the Ready message.
To print any internal print, press , then , then scroll down to Internal prints and press it, then
select the internal print you want. The following internal prints are available.
●
Demo prints show some of the capabilities of the printer
◦
Print drawing demo
◦
Print rendering demo
◦
Print GIS map
●
User information prints
ENWW Turn the printer on and off 13
◦
Usage report shows estimates of the total number of prints, number of prints by paper type,
number of prints by print-quality option, counting of scans, and total amount of ink used per color
(the accuracy of these estimates is not guaranteed)
◦
HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette
◦
PostScript font list shows PostScript fonts available (PostScript printers only)
●
Service information prints
◦
Print current information
◦
Print usage information
◦
Print event logs
◦
Print calibration status
◦
Print connectivity configuration
◦
Print all pages (prints all the above reports)
14 Chapter 1 Introduction ENWW
2 Installing the software
●
Connect the printer to your network
●
Connect a computer to the printer by network (Windows)
●
Uninstall the printer software (Windows)
●
Connect a computer to the printer by network (Mac OS X)
●
Uninstall the printer software (Mac OS X)
ENWW 15
Connect the printer to your network
The printer is able to configure itself automatically for most networks, in a similar way to any computer in
the same network. The first time you connect it to a network, this process may take a few minutes.
Once the printer has a working network configuration, you can check its network address from the front
panel: press
Network configuration
For more details about the current network configuration, go to the front panel and press , then
, then Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it
is possible, though not normally necessary, to change the settings manually; this can also be done remotely
using the Embedded Web Server.
TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done
from the front panel: press , then , then Internal prints > Service information prints > Print
connectivity configuration. If you do not print out the full network configuration, consider making a note of
the printer's IP address and network name.
If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: press , then , then Connectivity > Network connectivity >
Advanced > Restore factory settings. Then you must restart the printer. This automatically provides a
working network configuration for most networks. The printer’s other settings remain unchanged.
, then .
Using IPv6
Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make
full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and
servers.
In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is
necessary:
1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).
2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.
3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using
The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this
will be appropriate.
The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using
this address, it is not recommended.
It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web
Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4
in the printer, and therefore it is not possible to configure the printer as IPv6-only.
NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4
address.
DHCPv6. It will also do so if the routers instruct it to do so.
16 Chapter 2 Installing the software ENWW
TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more
easily) from the Embedded Web Server.
TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP
Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document
discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name
resolution algorithm in Windows, the document goes through various network environments and studies
how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6,
SLAAC and the impact to DNS, and makes some recommendations.
Using IPSec
Your printer supports IPSec.
However, successful IPSec configuration requires advanced network expertise, and is beyond the scope of
this document. For IPSec to work, the printer’s IPSec configuration must exactly match that of the other
devices in your network. Any discrepancy will prevent communication with your printer until the
configuration is corrected or IPSec is disabled. For more information on IPsec configuration, download the file
IPsec_Admin_Guide.pdf from http://www.hp.com/go/T2500/manuals.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 69 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the network (see Connect the printer to your
network on page 16).
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server
on page 46).
2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
3. Navigate to the Software Installation button and press it.
4. Press the Install Software button, and choose your printer from the list of networked printers that
appears, identifying it by its IP address if necessary.
If your computer fails to find any printers on the network, the Printer Not Found window is displayed,
which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it
temporarily in order to find the printer. You also have the options of searching for the printer by its
hostname, IP address, or MAC address.
ENWW Connect a computer to the printer by network (Windows) 17
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
5. Follow the instructions on your screen to install the printer drivers and other HP software, such as the
HP DesignJet Utility.
Uninstall the printer software (Windows)
Use the Control Panel to uninstall the software, you can uninstall any software by the same method.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
●
Bonjour
●
TCP/IP
TIP: Bonjour is are recommended for your local network; TCP/IP is recommended for other networks.
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 69 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the (wired or wireless) network. See Connect the
printer to your network on page 16.
Now you can proceed to install the printer software and connect to your printer.
1.
Go to the front panel and press , then . Note the mDNS service name of your printer.
2. Insert the HP Start-up Kit DVD into your DVD drive.
3. Open the DVD icon on your desktop.
4. Your Web browser opens to display the rest of the software installation procedure. You must click
on .Download OS X Installer. Once downloaded, open the installation software to install all required
components onto your system.
5. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
6. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted
in step 1) in the Printer Name column.
●
If you find the right name, scroll sideways if necessary to see the Connection Type column, and
check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down
the list.
●
If you cannot find your printer's name just click Continue and do setup manually in your System
Preferences later on.
18 Chapter 2 Installing the software ENWW
Click Continue.
7. Continue following the instructions on the screen..
8. When the HP Utility Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
Uninstall the printer software (Mac OS X)
During the previous Installation step, you have the option to select the HP Uninstaller. This should be
available under HP in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Print & Scan dialog from the system preferences. Select the name
of the printer and click the – button.
ENWW Uninstall the printer software (Mac OS X) 19
3 Setting up the printer
●
Introduction
●
Set up web services
●
Web Services manual configuration
●
Configure a scan-to-network or scan-to-FTP folder
●
Paper suitability options
●
Turn nesting on and off
●
Turn usage information on and off
●
Turn e-mail notifications on and off
●
Turn alerts on and off
●
Control access to the printer
●
Require account ID
●
Set Windows driver preferences
20 Chapter 3 Setting up the printer ENWW
Loading...