HP Designjet T2500 User Manual
Designjet T2500 eMultifunction Series
User’s Guide
© 2013 Hewlett-Packard Development
Company, L.P.
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
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PANTONE® is Pantone, Inc.'s check-standard
trademark for color.
IPv6-ready
Table of contents
1 Introduction .................................................................................................................................................. 1
Safety precautions ................................................................................................................................................. 2
HP Start-Up Kit ....................................................................................................................................................... 3
Using this guide ..................................................................................................................................................... 3
Printer models ....................................................................................................................................................... 4
The printer’s main features ................................................................................................................................... 5
The printer’s main components ............................................................................................................................ 6
The front panel ...................................................................................................................................................... 8
Printer software .................................................................................................................................................. 11
Web Services ........................................................................................................................................................ 11
Turn the printer on and off .................................................................................................................................. 12
The printer’s internal prints ................................................................................................................................ 13
2 Installing the software ................................................................................................................................ 15
Connect the printer to your network ................................................................................................................... 16
Connect a computer to the printer by network (Windows) ................................................................................ 17
Uninstall the printer software (Windows) ........................................................................................................... 18
Connect a computer to the printer by network (Mac OS X) ................................................................................ 18
Uninstall the printer software (Mac OS X) ........................................................................................................... 20
3 Setting up the printer .................................................................................................................................. 21
Introduction ......................................................................................................................................................... 22
Set up your Web-connected printer .................................................................................................................... 22
Web Services manual configuration ................................................................................................................... 22
Configure a scan-to-network or scan-to-FTP folder .......................................................................................... 24
Paper suitability options ..................................................................................................................................... 29
Turn nesting on and off ....................................................................................................................................... 30
Turn usage information on and off ..................................................................................................................... 31
Turn e-mail notifications on and off ................................................................................................................... 31
Turn alerts on and off .......................................................................................................................................... 31
Control access to the printer ............................................................................................................................... 32
Require account ID ............................................................................................................................................... 33
Set Windows driver preferences ......................................................................................................................... 34
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4 Network configuration ................................................................................................................................. 35
Introduction ......................................................................................................................................................... 36
Verify correct operation ...................................................................................................................................... 36
Preconfigure network settings if required .......................................................................................................... 36
Add the printer to your network system ............................................................................................................. 37
Troubleshooting .................................................................................................................................................. 37
Reset network parameters ................................................................................................................................. 38
Control network protocols .................................................................................................................................. 39
Front-panel menu items ...................................................................................................................................... 39
Embedded services .............................................................................................................................................. 42
Supported network protocols ............................................................................................................................. 43
5 Personalizing the printer ............................................................................................................................. 44
Change the language of the front-panel display ................................................................................................ 45
Access the HP Utility ............................................................................................................................................ 45
Access the Embedded Web Server ...................................................................................................................... 45
Change the language of the HP Utility ................................................................................................................ 46
Change the language of the Embedded Web Server .......................................................................................... 46
Change the sleep mode setting ........................................................................................................................... 46
Change the auto-off setting ................................................................................................................................ 46
Change the loudspeaker volume ........................................................................................................................ 46
Change the front-panel display brightness ........................................................................................................ 47
Change the units of measurement ...................................................................................................................... 47
Configure network settings ................................................................................................................................. 47
Change the graphic language setting ................................................................................................................. 48
Manage printer security ...................................................................................................................................... 48
Change your printer’s email address .................................................................................................................. 49
6 Paper handling ............................................................................................................................................ 50
General advice ..................................................................................................................................................... 51
Load a roll onto the spindle ................................................................................................................................. 51
Load a roll into the printer ................................................................................................................................... 54
Unload a roll ......................................................................................................................................................... 57
Load a single sheet .............................................................................................................................................. 58
The stacker .......................................................................................................................................................... 59
The basket ........................................................................................................................................................... 62
View information about the paper ...................................................................................................................... 62
Paper presets ....................................................................................................................................................... 62
Printing paper info ............................................................................................................................................... 63
Move the paper .................................................................................................................................................... 63
Maintain paper ..................................................................................................................................................... 63
Change the drying time ....................................................................................................................................... 64
Change the retrieval time .................................................................................................................................... 64
Turn the automatic cutter on and off ................................................................................................................. 64
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Feed and cut the paper ........................................................................................................................................ 64
7 Working with two rolls ................................................................................................................................. 66
The uses of a multiroll printer ............................................................................................................................. 66
How the printer allocates jobs to paper rolls ..................................................................................................... 66
8 Printing ...................................................................................................................................................... 68
Introduction ......................................................................................................................................................... 69
Print from a USB flash drive ................................................................................................................................ 69
Print from a computer using the Embedded Web Server or HP Utility .............................................................. 70
Print from a computer using a printer driver ...................................................................................................... 71
Advanced print settings ....................................................................................................................................... 71
Print from iOS with AirPrint ................................................................................................................................. 82
9 Scanning ..................................................................................................................................................... 84
Paper types suitable for scanning ....................................................................................................................... 84
Scan to file ........................................................................................................................................................... 84
10 Copying ..................................................................................................................................................... 88
11 Web-connected printing ............................................................................................................................. 90
Introduction ......................................................................................................................................................... 91
Enable Cloud printing for your printer ................................................................................................................ 91
Print through the Cloud with HP Designjet ePrint & Share ................................................................................. 91
Print by email ....................................................................................................................................................... 92
Print from a smartphone or tablet ...................................................................................................................... 92
View and print from the HP Designjet ePrint & Share website ........................................................................... 94
Print from HP Designjet ePrint & Share using the printer’s front panel ............................................................ 95
Scan to an email address ..................................................................................................................................... 97
View and print from other content repositories ............................................................................................... 100
Create your Online Print History ....................................................................................................................... 100
Share files in your Online Print History ............................................................................................................. 101
HP Designjet ePrint & Share security ................................................................................................................ 101
12 Job queue management ............................................................................................................................ 103
The job queue in the front panel ....................................................................................................................... 104
The job queue in the Embedded Web Server or HP Utility ................................................................................ 106
13 Color management ................................................................................................................................... 110
Introduction ....................................................................................................................................................... 111
How colors are represented .............................................................................................................................. 111
A summary of the color management process ................................................................................................ 111
Color calibration ................................................................................................................................................ 111
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Color management from printer drivers ........................................................................................................... 112
Color management from printer drivers (PostScript printers) ........................................................................ 116
Color management from the Embedded Web Server ....................................................................................... 118
Color management from the front panel ......................................................................................................... 119
Color management and the scanner ................................................................................................................. 120
14 Practical printing examples ...................................................................................................................... 121
Print from Adobe Acrobat ................................................................................................................................. 122
Print from Autodesk AutoCAD ........................................................................................................................... 124
Print from Adobe Photoshop ............................................................................................................................ 127
Print and scale from Microsoft Office ............................................................................................................... 129
15 Retrieving printer usage information ........................................................................................................ 136
Get printer accounting information .................................................................................................................. 137
Check usage statistics ....................................................................................................................................... 137
Check usage statistics for a job ......................................................................................................................... 137
Request accounting data by email .................................................................................................................... 138
16 Handling ink cartridges and printhead ....................................................................................................... 140
About the ink cartridges .................................................................................................................................... 141
Check the ink cartridges status ......................................................................................................................... 141
Remove an ink cartridge ................................................................................................................................... 141
Insert an ink cartridge ....................................................................................................................................... 142
Safe mode .......................................................................................................................................................... 144
About the printhead .......................................................................................................................................... 144
Check the printhead status ............................................................................................................................... 144
Remove the printhead ....................................................................................................................................... 145
Insert the printhead ........................................................................................................................................... 148
Storage of anonymous usage information ....................................................................................................... 150
17 Printer maintenance ................................................................................................................................ 151
Check printer status .......................................................................................................................................... 152
Clean the exterior of the printer ....................................................................................................................... 152
Maintain the ink cartridges ................................................................................................................................ 152
Move or store the printer .................................................................................................................................. 152
Update the firmware ......................................................................................................................................... 153
Update the software .......................................................................................................................................... 154
Printer maintenance kits ................................................................................................................................... 154
Secure File Erase ............................................................................................................................................... 154
Disk Wipe ........................................................................................................................................................... 155
18 Scanner maintenance ............................................................................................................................... 156
Clean the scanner’s glass plate ......................................................................................................................... 157
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Replace the scanner’s glass plate ..................................................................................................................... 160
Calibrate the scanner ........................................................................................................................................ 165
19 Supplies and accessories .......................................................................................................................... 166
How to order supplies and accessories ............................................................................................................ 167
Introduction to the accessories ......................................................................................................................... 170
20 Troubleshooting paper issues ................................................................................................................... 172
The paper cannot be loaded successfully ......................................................................................................... 173
The paper type is not in the list ......................................................................................................................... 174
The printer printed on the wrong paper type ................................................................................................... 175
An “on hold for paper” message ....................................................................................................................... 175
The paper has jammed in the print platen ........................................................................................................ 176
The paper has jammed in the stacker ............................................................................................................... 180
The printer reports unexpectedly that the stacker is full ................................................................................ 181
The printer displays out of paper when paper is available .............................................................................. 181
Prints do not fall neatly into the basket ........................................................................................................... 181
The print remains in the printer after printing has completed ........................................................................ 181
The cutter does not cut well .............................................................................................................................. 181
The roll is loose on the spindle ......................................................................................................................... 181
21 Troubleshooting print-quality issues ........................................................................................................ 182
General advice ................................................................................................................................................... 184
Print-quality troubleshooting wizard ............................................................................................................... 184
Recalibrate the paper advance ......................................................................................................................... 184
Horizontal lines across the image (banding) .................................................................................................... 186
Lines are too thick, too thin or missing ............................................................................................................. 187
Lines appear stepped or jagged ........................................................................................................................ 188
Lines print double or in the wrong colors ......................................................................................................... 188
Lines are discontinuous ..................................................................................................................................... 189
Lines are blurred ................................................................................................................................................ 189
Line lengths are inaccurate ............................................................................................................................... 190
The whole image is blurry or grainy .................................................................................................................. 190
The paper is not flat .......................................................................................................................................... 191
The print is scuffed or scratched ....................................................................................................................... 191
Ink marks on the paper ..................................................................................................................................... 191
Black ink comes off when you touch the print .................................................................................................. 192
Edges of objects are stepped or not sharp ....................................................................................................... 193
Edges of objects are darker than expected ...................................................................................................... 193
Horizontal lines at the end of a cut sheet print ................................................................................................ 193
Vertical bands of different colors ..................................................................................................................... 193
White spots on the print .................................................................................................................................... 194
Colors are inaccurate ......................................................................................................................................... 194
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Colors are fading ............................................................................................................................................... 195
The image is incomplete (clipped at the bottom) ............................................................................................. 195
The image is clipped .......................................................................................................................................... 195
Some objects are missing from the printed image ........................................................................................... 196
A PDF file is clipped or objects are missing ....................................................................................................... 196
The Image Diagnostics Print ............................................................................................................................. 196
If you still have a problem ................................................................................................................................. 198
22 Troubleshooting scanner issues ................................................................................................................ 200
Cannot access the network folder .................................................................................................................... 200
Scanning to file is slow ...................................................................................................................................... 200
23 Troubleshooting scan-quality issues ......................................................................................................... 201
Random vertical lines ........................................................................................................................................ 202
Wrinkles or folds ................................................................................................................................................ 202
Line discontinuities ............................................................................................................................................ 203
Grain in area fills when scanning plain paper ................................................................................................... 204
Small color differences between adjacent CIS modules .................................................................................. 205
Vertical light lines at the intersection between CIS modules ........................................................................... 206
Variable line thickness or missing lines ............................................................................................................ 207
Inaccurately reproduced colors ........................................................................................................................ 207
Color fringing ..................................................................................................................................................... 208
Clipping in dark or light areas ........................................................................................................................... 208
Flare in the image when scanning glossy originals .......................................................................................... 210
Vertical red and green bands over white or black background ........................................................................ 210
The stop-start effect ......................................................................................................................................... 210
Vibration ............................................................................................................................................................ 211
Horizontal periodical banding ........................................................................................................................... 212
Defocus, blurring and fading colors .................................................................................................................. 212
Incorrect paper advance, skew during scanning, or horizontal wrinkles ........................................................ 214
Vertical black band 20 cm wide ......................................................................................................................... 215
The scanner damages some originals .............................................................................................................. 216
Completely wrong colors .................................................................................................................................. 216
Vertical distortion .............................................................................................................................................. 217
Object replication (ghosting) ............................................................................................................................. 217
Clipping or incorrect scale factor when down-scaling in copies and prints ..................................................... 218
Incorrect edge detection, mostly when scanning tracing paper ...................................................................... 218
A copied or scanned image is very skewed ....................................................................................................... 219
24 The scanner diagnostic plot ...................................................................................................................... 220
Prepare the printer and the paper to print the diagnostic sheet ..................................................................... 221
Visual check for errors while printing the diagnostic sheet ............................................................................. 221
Scan or copy the diagnostic plot ....................................................................................................................... 224
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Monitor calibration ............................................................................................................................................ 225
Save the diagnostic plot for future use ............................................................................................................ 225
25 Troubleshooting ink cartridge and printhead issues ................................................................................... 226
Cannot insert an ink cartridge ........................................................................................................................... 227
Ink cartridge status messages .......................................................................................................................... 227
Cannot insert the printhead .............................................................................................................................. 227
The front-panel display recommends reseating or replacing the printhead .................................................. 227
Clean the printhead ........................................................................................................................................... 228
Align the printhead ............................................................................................................................................ 228
Printhead status messages ............................................................................................................................... 229
26 Troubleshooting general printer issues ..................................................................................................... 230
The printer will not start ................................................................................................................................... 231
The printer does not print ................................................................................................................................. 231
The printer seems slow ..................................................................................................................................... 232
The printer behaves strangely .......................................................................................................................... 232
Communication failures between computer and printer ................................................................................. 232
Cannot access the HP Utility ............................................................................................................................. 233
Cannot access the Embedded Web Server ........................................................................................................ 233
Cannot connect to the Internet ......................................................................................................................... 233
Web Services issues .......................................................................................................................................... 234
Automatic file system check ............................................................................................................................. 234
Alerts .................................................................................................................................................................. 234
27 Front-panel error messages ..................................................................................................................... 236
The system error log ......................................................................................................................................... 238
28 HP Customer Care .................................................................................................................................... 239
Introduction ....................................................................................................................................................... 240
HP Professional Services ................................................................................................................................... 240
HP Proactive Support ........................................................................................................................................ 241
Customer Self Repair ......................................................................................................................................... 241
Contact HP Support ........................................................................................................................................... 242
29 Printer specifications ............................................................................................................................... 243
Functional specifications .................................................................................................................................. 244
Physical specifications ...................................................................................................................................... 245
Memory specifications ...................................................................................................................................... 246
Power specifications ......................................................................................................................................... 246
Environmental specifications ............................................................................................................................ 246
Acoustic specifications ...................................................................................................................................... 246
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Glossary ....................................................................................................................................................... 247
Index ........................................................................................................................................................... 250
x ENWW
1 Introduction
●
Safety precautions
●
HP Start-Up Kit
●
Using this guide
●
Printer models
●
The printer’s main features
●
The printer’s main components
●
The front panel
●
Printer software
●
Web Services
●
Turn the printer on and off
●
The printer’s internal prints
ENWW 1
Safety precautions
Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any
operations or procedures other than as described in this document, because doing so may result in death,
serious personal injuries, or fire.
Mains connection
●
Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet
with multiple devices. Doing so can cause a fire or an electric shock hazard.
●
Ensure that the printer is well grounded. Failure to ground the printer may result in electrical shock, fire,
and susceptibility to electromagnetic interference.
●
Use only the power cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause fire and electric shock. Replace a damaged power cord with an HPapproved power cord.
●
Insert the power cord securely and completely into the wall socket and printer inlet. A poor connection
can cause a fire or an electric shock hazard.
●
Never handle the power cord with wet hands. Doing so may cause electric shock hazard.
●
Observe all warnings and instructions marked on the printer.
Printer operation
●
●
●
●
Printer servicing
●
●
●
Caution
Turn off the printer and unplug the power cord from the power outlet in any of the following cases:
●
●
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause fire, electric shock, or other serious hazards.
Never insert your hand into the printer while it is printing. Moving parts inside the printer may cause
injuries.
Keep the ventilation system in the room turned on when printing.
Unplug the printer from the wall before cleaning.
There are no operator-serviceable parts inside the printer. Refer servicing to qualified service
personnel. Contact your local HP Support (see
Do not disassemble or repair the printer yourself. There are hazardous voltages inside the printer that
can cause a fire or electric shock hazard.
Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
Contact HP Support on page 242).
●
If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
●
During a thunderstorm
●
During a power failure
●
The power cord or plug is damaged
2 Chapter 1 Introduction ENWW
●
The printer has been dropped
●
The printer is not operating normally
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printer's software and
documentation.
Using this guide
This guide can be downloaded from the HP Support Center (see HP Support Center on page 240).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures and include the following topics.
●
Installing the software on page 15
●
Setting up the printer on page 21
●
Network configuration on page 35
●
Personalizing the printer on page 44
●
Paper handling on page 50
●
Working with two rolls on page 66
●
Printing on page 68
●
Web-connected printing on page 90
●
Job queue management on page 103
●
Color management on page 110
●
Practical printing examples on page 121
●
Retrieving printer usage information on page 136
●
Handling ink cartridges and printhead on page 140
●
Printer maintenance on page 151
Troubleshooting
These chapters help you solve problems that may occur while printing and include the following topics.
●
Troubleshooting paper issues on page 172
●
Troubleshooting print-quality issues on page 182
●
Troubleshooting ink cartridge and printhead issues on page 226
●
Troubleshooting general printer issues on page 230
●
Front-panel error messages on page 236
ENWW HP Start-Up Kit 3
Accessories, support and specifications
These chapters, Supplies and accessories on page 166, HP Customer Care on page 239 and Printer
specifications on page 243, contain reference information, including customer care, the printer
specifications and part numbers for paper types, ink supplies and accessories.
Glossary
The Glossary on page 247 contains definitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
Warnings and Cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP Designjet T2500 eMultifunction T2500
HP Designjet T2500 PostScript eMultifunction T2500 PS
4 Chapter 1 Introduction ENWW
The printer’s main features
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 914 mm (36 in)
wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide and 7 m (23 ft)
long. Some major features of the printer are shown below:
●
Built-in stacker for paper sizes from A4/A portrait to A0/E, with up to 50 A1/D-size capacity
●
Roll and single-sheet loading from the front of the printer
●
Two rolls with automatic switching, enabling long runs of unattended printing
●
Six-ink system
●
Integrated printhead, 9/8 in (28 mm) wide, with duplicated black nozzles improving speed and quality
●
Capacitive touch-sensitive front panel in color, with an intuitive graphical user interface
●
Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input
●
Scan resolution of up to 600 dpi, in RGB color with 24 bits per pixel, or grayscale with 8 bits per pixel, or
black and white with 1 bit per pixel
●
Economode for printing economically
●
Can be controlled from the built-in front panel, or from a remote computer using the Embedded Web
Server or the HP Utility
●
Includes Web-connected features such as automatic firmware updates, HP Designjet ePrint & Share,
and HP ePrint
●
Driverless printing using AirPrint
●
Paper flexibility and automatic easy load, see
presets accessible from the front panel
●
Accurate and consistent color reproduction with automatic color calibration
●
Color emulations, see
●
Manual printing with the stacker open, for improved handling of special jobs on photographic paper
●
High-productivity features such as job previewing and nesting using the printer's Embedded Web Server
●
Ink and paper usage information available from the Embedded Web Server, see
Web Server on page 45
●
Access to online support
Printer emulation on page 113
Paper handling on page 50, with information and
Access the Embedded
ENWW The printer’s main features 5
The printer’s main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Scanner
2. Printhead
3. Stacker
4. Front panel
5. Ink cartridges
6. Basket
7. Lower roll cover
8. Upper roll cover
6 Chapter 1 Introduction ENWW
Rear view
1. Power switch
2. Power socket
Communication ports
ENWW The printer’s main components 7
1. Gigabit Ethernet port, to connect to a network
2. Diagnostic LEDs, to be used by service engineers
3. Hi-Speed USB host port, intended for connecting a USB flash drive
The front panel
The front panel is located on the front right of the printer. It gives you complete control of your printer: from
the front panel, you can print, view information about the printer, change printer settings, perform
calibrations and tests, and so on. The front panel also displays alerts (warning and error messages) when
necessary. Information about specific uses of the front panel can be found throughout this guide.
1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be
printed or a destination for scanned files. When a USB flash drive is inserted, a USB icon
displayed on the front panel's home screen.
2. The front panel itself: a touch-sensitive screen with a graphical user interface.
3. Loudspeakers.
4. The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is
on. It flashes when the printer is in sleep mode.
8 Chapter 1 Introduction ENWW
is
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
Left and right fixed icons
●
Press
●
Press
●
Press
●
Press
●
Press
screen.
●
Press
Home screen dynamic icons
The following items are displayed only on the home screen.
●
Press
status, change printer settings, or initiate actions such as loading paper or replacing ink supplies.
●
Press
displayed.
to view help about the current screen.
to go to the previous item.
to go to the next item.
to cancel the current process.
to return to the home screen.
to go back to the previous screen. This does not discard any changes made in the current
to reach the information screen, where you can view information about printer and scan
to release the paper from the scanner. If there is no paper in the scanner, this button is not
●
To the right of the above button is a message showing the printer status or the most important current
alert.
●
Press
ENWW The front panel 9
to print a file. See Printing on page 68.
●
Press
to scan a sheet of paper and store the image in a file, either in a network folder or in a USB
flash drive. See
●
Press
●
Press
are jobs on hold. See
●
Press
drive is inserted.
●
Press
appears only when one or more applications are installed.
Information screen
To reach the information screen, press on the home screen.
Scanning on page 84.
to copy a sheet of paper (scan and print). See Copying on page 88.
to view and manage the print and scan job queues. A smaller warning icon appears if there
Job queue management on page 103.
to view information about the USB flash drive. This icon appears only when a USB flash
to access available applications. See http://www.hp.com/go/designjeteprinters. This icon
Information screen dynamic icons
●
Press
●
Press
●
Press
●
Press
●
Press
●
Press
●
Press
for information about the paper status.
for information about the ink cartridge status.
for information about the printhead status.
for information about the network status.
for a list of alerts.
for information about the printer.
to view and change printer or scan settings.
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off the front-panel
display to save energy. Printer features can be enabled from this mode, and the printer maintains network
connectivity, waking up only as necessary. The printer can be woken from sleep mode by the Power button,
by sending a print job, or by lifting the scanner, opening a roll cover, or opening the stacker cover. The printer
10 Chapter 1 Introduction ENWW
wakes up in several seconds, more quickly than if it is completely turned off. While in sleep mode, the Power
button blinks.
To change the time that elapses before sleep mode, press
options > Sleep mode wait time. You can set a time between 1 and 240 minutes; the default time is 30
minutes.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks offer the option of
remotely waking up the printer if needed to perform the task.
Printer software
The following software is provided with your printer:
●
The HP-GL/2 driver for Windows
●
The HP PCL3GUI raster driver for Mac OS X (non-PostScript printers)
●
PostScript drivers for Windows and Mac OS X (PostScript printers)
●
HP Designjet HP-GL/2 Driver Preview with HP Designjet ePrint & Share
●
The Embedded Web Server and (alternatively) the HP Utility allow you to:
◦
Manage the printer from a remote computer (the Embedded Web Server is recommended for this
purpose)
◦
View the status of the ink cartridges, the printhead, and the paper
, then , then Setup > Front panel
◦
Update the printer's firmware, see
◦
Perform calibrations and troubleshooting
◦
Submit print jobs
◦
Manage the job queue, see
◦
View job accounting information, see
◦
Change various printer settings
◦
Manage e-mail notifications
◦
Change permissions and security settings
◦
Set network destinations for scan
◦
Scan accounting
Access the Embedded Web Server on page 45 and Access the HP Utility on page 45.
See
NOTE: The HP Utility under Mac OS X and the HP Designjet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases,
when you receive your printer there may already be later versions available on HP's website of some of the
software provided with it.
Job queue management on page 103
Update the firmware on page 153
Retrieving printer usage information on page 136
Web Services
Your printer can be connected to the Internet, providing various benefits:
ENWW Printer software 11
●
Automatic firmware updates (see
●
Print to your HP Designjet ePrinter from anywhere you have an Internet connection
●
Use your tablet, smartphone, laptop, or printer touchscreen to print where and when you need
To take advantage of these benefits, your printer must be connected to the Internet.
Update the firmware on page 153)
For the latest information, see
NOTE: Requires an HP Designjet ePrint & Share account, Internet connection to the printer, and connected
Internet-capable device. When using the HP Designjet ePrint & Share mobile app, a compatible Apple® iOS or
Android™ device and Internet connection are required. Data or connection charges may apply. Print times
may vary.
HP Designjet ePrint & Share
With HP Designjet ePrint & Share you can print from a conference room, job site, or even home. This free Web
service makes it easy to access and print large-format documents using your tablet, smartphone, laptop, or
printer's touchscreen.
For further information, go to
Print from virtually anywhere
Use your tablet, smartphone, laptop, or HP Designjet ePrinter's touchscreen to print where and when you
need.
●
Plot to print seamlessly from AutoCAD® 360.
●
Send files to print by email to your HP Designjet ePrinter.
Save your files online in the cloud
http://www.hp.com/go/designjeteprinters.
http://www.hp.com/go/eprintandshare.
Every time you print or scan using HP Designjet ePrint & Share, a copy of your file is saved in your HP
Designjet ePrint & Share account, so finding files for reprints becomes a breeze.
●
Access files saved to the cloud using your online print history.
●
Keep your projects safeguarded with trusted HP security features.
●
Scan to the cloud by using the scan to HP Designjet ePrint & Share application.
Collaborate with ease
Whether your files are stored in your HP Designjet ePrint & Share account or an FTP site, HP Designjet ePrint
& Share makes it easy to view, share, and print files.
●
Share files using an automatically generated hyperlink.
●
Access all your FTP sites in one place.
Turn the printer on and off
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use
the Power key on the front panel.
However, if you plan to store the printer for a long period or the Power key does not seem to work, you are
recommended to turn it off using the power switch at the rear.
12 Chapter 1 Introduction ENWW
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks
or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also
Sleep mode on page 10 and Change the auto-off setting on page 46.
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
●
The loaded paper should be at least A3 landscape—420 mm (16.53in) wide—otherwise the print may
be clipped.
●
The front panel should be displaying the Ready message.
To print any internal print, press
select the internal print you want. The following internal prints are available.
●
Demo prints show some of the capabilities of the printer
◦
Print drawing demo
◦
Print rendering demo
◦
Print GIS map
●
User information prints
, then , then scroll down to Internal prints and press it, then
◦
Usage report shows estimates of the total number of prints, number of prints by paper type,
number of prints by print-quality option, counting of scans, and total amount of ink used per color
(the accuracy of these estimates is not guaranteed)
◦
HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette
◦
PostScript font list shows PostScript fonts available (PostScript printers only)
●
Service information prints
◦
Print current information
◦
Print usage information
◦
Print event logs
◦
Print calibration status
ENWW The printer’s internal prints 13
◦
Print connectivity configuration
◦
Print all pages (prints all the above reports)
14 Chapter 1 Introduction ENWW
2 Installing the software
●
Connect the printer to your network
●
Connect a computer to the printer by network (Windows)
●
Uninstall the printer software (Windows)
●
Connect a computer to the printer by network (Mac OS X)
●
Uninstall the printer software (Mac OS X)
ENWW 15
Connect the printer to your network
The printer is able to configure itself automatically for most networks, in a similar way to any computer in
the same network. The first time you connect it to a network, this process may take a few minutes.
Once the printer has a working network configuration, you can check its network address from the front
panel: press
Network configuration
For more details about the current network configuration, go to the front panel and press , then ,
then Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it is
possible, though not normally necessary, to change the settings manually; this can also be done remotely
using the Embedded Web Server.
TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done
from the front panel: press
connectivity configuration. If you do not print out the full network configuration, consider making a note of
the printer's IP address and network name.
If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: press
Advanced > Restore factory settings. Then you must restart the printer. This automatically provides a
working network configuration for most networks. The printer’s other settings remain unchanged.
, then .
, then , then Internal prints > Service information prints > Print
, then , then Connectivity > Network connectivity >
Using IPv6
Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make
full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and
servers.
In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is
necessary:
1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).
2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.
3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using
The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this
will be appropriate.
The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using
this address, it is not recommended.
It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web
Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4
in the printer, and therefore it is not possible to configure the printer as IPv6-only.
NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4
address.
DHCPv6. It will also do so if the routers instruct it to do so.
TIP: You are recommended to give a name to the printer. You can do this from the front panel or (more
easily) from the Embedded Web Server.
TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.
16 Chapter 2 Installing the software ENWW
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP
Printing and Imaging devices have IPv6 enabled by default. For further information on IPv6, see
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document
discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name
resolution algorithm in Windows, the document goes through various network environments and studies
how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6,
SLAAC and the impact to DNS, and makes some recommendations.
Using IPSec
Your printer supports IPSec.
However, successful IPSec configuration requires advanced network expertise, and is beyond the scope of
this document. For IPSec to work, the printer’s IPSec configuration must exactly match that of the other
devices in your network. Any discrepancy will prevent communication with your printer until the
configuration is corrected or IPSec is disabled. For more information on IPsec configuration, download the file
IPsec_Admin_Guide.pdf from
http://www.hp.com/go/T2500/manuals.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 68 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the network (see
network on page 16).
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer's IP address from the front panel (see
on page 45).
2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
3. Navigate to the Software Installation button and press it.
4. Press the Install Software button, and choose your printer from the list of networked printers that
appears, identifying it by its IP address if necessary.
If your computer fails to find any printers on the network, the Printer Not Found window is displayed,
which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it
temporarily in order to find the printer. You also have the options of searching for the printer by its
hostname, IP address, or MAC address.
Connect the printer to your
Access the Embedded Web Server
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
5. Follow the instructions on your screen to install the printer drivers and other HP software, such as the
HP Designjet Utility and the HP Designjet Driver Preview with HP Designjet ePrint & Share.
HP Designjet ePrint & Share allows you to create a copy of your document any time you print, securely
in the cloud, in your private online print history. This means that you can reprint your documents from
ENWW Connect a computer to the printer by network (Windows) 17
virtually anywhere. To use HP Designjet ePrint & Share, you must create a free password-protected
account to protect your documents.
If you have enabled Web Services on your printer, you can print to your printer by email. You can find
the email address in the printer's front panel: press
print to that email address as an attachment. You can also use your HP Designjet ePrint & Share account
to print remotely to your printer.
, then . Then send the file you want to
Uninstall the printer software (Windows)
1. Insert the HP Start-up Kit DVD into your DVD drive. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
2. Navigate to the Software Installation button and press it.
3. Press the Install Software button, and follow the instructions on your screen to uninstall the printer
software.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
●
Bonjour
●
TCP/IP
TIP: Bonjour is are recommended for your local network; TCP/IP is recommended for other networks.
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 68 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the (wired or wireless) network. See
printer to your network on page 16.
Now you can proceed to install the printer software and connect to your printer.
Bonjour connection
1.
Go to the front panel and press
2. For best performance while using the HP driver, you are recommended to change the Bonjour Highest
Priority Service from IPP Printing to 9100 Printing. You can change this setting from the Embedded
Web Server (see
Bonjour settings, change setting as indicated, then click Apply.
Connect the
, then . Note the mDNS service name of your printer.
Access the Embedded Web Server on page 45): select Networking > Other settings >
3. Insert the HP Start-up Kit DVD into your DVD drive.
4. Open the DVD icon on your desktop.
5. Open the Mac OS X HP Designjet Installer.
6. Follow the instructions on your screen.
18 Chapter 2 Installing the software ENWW
7. The printer software is installed, including the printer drivers and other HP software, such as the HP
Utility. An active Internet connection is recommended in order to perform a full installation with the
latest software.
If you have enabled Web Services on your printer, you can print to your printer by email. You can find
the email address in the printer's front panel: press
print to that email address as an attachment.
8. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
9. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted
in step 1) in the Printer Name column.
●
If you find the right name, scroll sideways if necessary to see the Connection Type column, and
check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down
the list.
●
If you cannot find your printer's name with a Bonjour connection type, check the box My printer is
not in the list.
Click Continue.
10. Continue following the instructions on the screen. When you reach the Printer Queue Created screen,
click Quit to exit, or Create New Queue if you want to connect another printer to the network.
, then . Then send the file you want to
11. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
TCP/IP connection
1. Go to the front panel and make a note of the printer's URL (see Access the Embedded Web Server
on page 45).
2. Insert the HP Start-up Kit DVD into your DVD drive.
3. Open the DVD icon on your desktop.
4. Open the Mac OS X HP Designjet Installer.
5. Follow the instructions on your screen.
6. The printer software is installed, including the printer drivers and other HP software, such as the HP
Utility. An active Internet connection is recommended in order to perform a full installation with the
latest software.
If you have enabled Web Services on your printer, you can print to your printer by email. You can find
the email address in the printer's front panel: press
print to that email address as an attachment.
7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
, then . Then send the file you want to
8. When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1) in the
Printer Name column.
ENWW Connect a computer to the printer by network (Mac OS X) 19
●
If you find the right name, scroll sideways if necessary to see the Connection Type column, and
check that it shows IP Printing. Then highlight that line. Otherwise, continue searching further
down the list.
●
If you cannot find your printer's name with an IP Printing connection type, check the box My
printer is not in the list.
Click Continue.
9. Continue following the instructions on the screen. When you reach the Printer Queue Created screen,
click Quit to exit, or Create New Queue if you want to connect another printer to the network.
10. When the HP Printer Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Printer Setup Assistant can be run at any time from the DVD.
Uninstall the printer software (Mac OS X)
1. Insert the HP Start-up Kit DVD into your DVD drive.
2. Open the DVD icon on your desktop.
3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the
printer software..
To delete the print queue, select the Print & Fax dialog from the system preferences. Select the name of the
printer and click the – button.
20 Chapter 2 Installing the software ENWW
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